axsguard Gatekeeper Open VPN How To v1.4

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1 axsguard Gatekeeper Open VPN How To v1.4

2 Legal Notice VASCO Products VASCO Data Security, Inc. and/or VASCO Data Security International GmbH are referred to in this document as 'VASCO'. VASCO Products comprise Hardware, Software, Services and Documentation. This document addresses potential and existing VASCO customers and has been provided to you and your organization for the sole purpose of helping you to use and evaluate VASCO Products. As such, it does not constitute a license to use VASCO Software or a contractual agreement to use VASCO Products. Disclaimer of Warranties and Limitations of Liabilities VASCO Products are provided as is without warranty or conditions of any kind, whether implied, statutory, or related to trade use or dealership, including but not limited to implied warranties of satisfactory quality, merchantability, title, non-infringement or fitness for a particular purpose. VASCO, VASCO DISTRIBUTORS, RESELLERS AND SUPPLIERS HAVE NO LIABILITY UNDER ANY CIRCUMSTANCES FOR ANY LOSS, DAMAGE OR EXPENSE INCURRED BY YOU, YOUR ORGANIZATION OR ANY THIRD PARTY (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF DATA) ARISING DIRECTLY OR INDIRECTLY FROM THE USE, OR INABILITY TO USE VASCO SOFTWARE, HARDWARE, SERVICES OR DOCUMENTATION, REGARDLESS OF THE CAUSE OF THE LOSS, INCLUDING NEGLIGENCE, EVEN IF VASCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR IF THEY WERE FORESEEABLE. OUR MAXIMUM AGGREGATE LIABILITY TO YOU, AND THAT OF OUR DISTRIBUTORS, RESELLERS AND SUPPLIERS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. THE LIMITATIONS IN THIS SECTION SHALL APPLY WHETHER OR NOT THE ALLEGED BREACH OR DEFAULT IS A BREACH OF A FUNDAMENTAL CONDITION OR TERM, OR A FUNDAMENTAL BREACH. THIS SECTION WILL NOT APPLY ONLY WHEN AND TO THE EXTENT THAT APPLICABLE LAW SPECIFICALLY REQUIRES LIABILITY DESPITE THE FOREGOING EXCLUSIONS AND LIMITATIONS. Intellectual Property and Copyright VASCO Products contain proprietary and confidential information. VASCO Data Security, Inc. and/or VASCO Data Security International GmbH own or are licensed under all title, rights and interest in VASCO Products, updates and upgrades thereof, including copyrights, patent rights, trade secret rights, mask work rights, database rights and all other intellectual and industrial property rights. No part of these Products may be transferred, disclosed, reproduced or transmitted in any form or by any means, electronic, mechanical or otherwise, for any purpose, except as expressly permitted by VASCO or its authorized licensee in writing. This document is protected under US and international copyright law as an unpublished work of authorship. No part of it may be transferred, disclosed, reproduced or transmitted in any form or by any means, electronic, mechanical or otherwise, for any purpose, except as expressly permitted in writing by VASCO or its authorized licensee. Trademarks VASCO, VACMAN, IDENTIKEY, axsguard, DIGIPASS, and are registered or unregistered trademarks of VASCO Data Security, Inc. and/or VASCO Data Security International GmbH in the U.S. and other countries. Other company brand or product names or other designations, denominations, labels and/or other tags, titles, as well as all URLs (Internet addresses) linked to such designations or communications (irrespective of whether protected by intellectual property law or not), mentioned in VASCO Products may be the trademarks or registered trademarks or be part of any other entitlement of their respective owners. Radius Disclaimer Information on the RADIUS server provided in this document relates to its operation in the axsguard Gatekeeper environment. We recommend that you contact your NAS/RAS vendor for further information. Copyright 2009 VASCO Data Security, Inc, VASCO Data Security International GmbH All rights reserved. 2

3 Table of Contents Table of Contents 1 Introduction Audience and Purpose of this document What is the axsguard Gatekeeper? About VASCO Open VPN General Concept Overview What is OpenVPN? Data Encryption Authentication Methods Supported Network Protocols How a Client finds the OpenVPN Server OpenVPN Server Configuration Overview Feature Activation Initializing the CA Generating a Server Certificate Server Settings Enabling the OpenVPN Server Connection Settings Encryption and Authentication Settings Keepalive Settings Authentication Settings Generating Client Certificates Exporting Client Certificates Revoking Certificates User Settings Granting OpenVPN Access VPN Firewall Rights OpenVPN Client Windows XP Configuration Overview Prerequisites Installing the OpenVPN Client Configuring the OpenVPN Client

4 4.5 Table of Contents Starting the OpenVPN Connection OpenVPN Client Windows Vista Configuration Overview Prerequisites Installing the OpenVPN Client Configuring the OpenVPN Client Starting the OpenVPN Connection OpenVPN Client Windows 7 Configuration Overview Prerequisites Installing the OpenVPN Client Configuring the OpenVPN Client Starting the OpenVPN Connection Status and Logs Overview OpenVPN Status OpenVPN Logs Troubleshooting Support Overview If you encounter a problem Return procedure if you have a hardware failure

5 Table of Contents Illustration Index Image 1: OpenVPN Implementation...12 Image 2: OpenVPN Feature Activation...16 Image 3: CA Initialization...17 Image 4: Creating a Server Certificate...18 Image 5: Enabling the OpenVPN Server...19 Image 6: OpenVPN Connection Settings...20 Image 7: Encryption and Authentication Settings...22 Image 8: Keepalive Settings...23 Image 9: Selecting the Authentication Method for OpenVPN...24 Image 10: Creating an OpenVPN Client Certificate...25 Image 11: Exporting an OpenVPN Certificate...26 Image 12: Revoking a Client Certificate...27 Image 13: Enabling OpenVPN for a User...28 Image 14: User VPN Firewall Settings...30 Image 15: Adding or Overruling User VPN Firewall Policies...30 Image 16: OpenVPN XP Shortcut...31 Image 17: Extracting the OpenVPN Config and Certificate...32 Image 18: OpenVPN Client Configuration Folder...32 Image 19: Creating an OpenVPN Shortcut - Step Image 20: Creating an OpenVPN Shortcut - Step Image 21: Disabling Simple File Sharing...34 Image 22: Log Folder Security Properties...35 Image 23: Selecting Users and Groups...35 Image 24: Adding Group Access Step Image 25: Adding Group Access - Step Image 26: Log Properties - Setting Permissions...37 Image 27: Managing your Computer in XP...38 Image 28: Computer Management Console...39 Image 29: Network Configuration Operators Properties...39 Image 30: Network Configuration Operators Properties...40 Image 31: Adding a User to the Network Configuration Operators Group...40 Image 32: Network Configuration Operators Properties Screen...41 Image 33: Starting OpenVPN GUI...42 Image 34: OpenVPN Connecting...42 Image 35: OpenVPN User Credentials...43 Image 36: Certificate Passphrase

6 Table of Contents Image 37: Pinging a Machine in the LAN...44 Image 38: OpenVPN Installation - Windows Vista...45 Image 39: Vista OpenVPN Configuration...46 Image 40: Config Directory of OpenVPN in Vista...47 Image 41: Disabling UAC...47 Image 42: Turning off UAC in Windows Vista...48 Image 43: Disabling Simple File Sharing in Windows Vista...48 Image 44: Setting the Security Properties of OpenVPN log Folder...49 Image 45: Setting the Security Options for the log Folder Step Image 46: Permissions for the log Folder...50 Image 47: Advanced Settings for User and Group Selection...50 Image 48: Adding the Network Configuration Operators Group Step Image 49: Adding the Network Configuration Operators Group - Step Image 50: OpenVPN Log Folder Permissions...52 Image 51: Managing your Computer in Vista...52 Image 52: Computer Management Screen Windows Vista...53 Image 53: Network Configuration Operators Group...53 Image 54: Selecting Users Step Image 55: Selecting Users - Step Image 56: Selecting Users - Step Image 57: Selecting Users - Step Image 58: Starting the OpenVPN GUI...56 Image 59: OpenVPN Connecting...56 Image 60: Entering your OpenVPN User Credentials...57 Image 61: Entering the Certificate's Passphrase...57 Image 62: Pinging a Machine in the Secure LAN...58 Image 63: OpenVPN GUI Tray Icon...59 Image 64: Extracting the OpenVPN config and Client certificate...60 Image 65: OpenVPN Client Config Folder...60 Image 66: Extracting the Config and Certificate Files...61 Image 67: User Accounts and Family Safety...61 Image 68: Changing UAC Settings...62 Image 69: OpenVPN Log Folder Properties...63 Image 70: Log Folder Properties Security Options...64 Image 71: Adding Group Permissions to the Log Folder...64 Image 72: Adding the Network Operators Group...65 Image 73: Adding Network Configuration Operators...66 Image 74: Setting the Log Folder Permissions

7 Table of Contents Image 75: Accessing Computer Management...67 Image 76: Computer Management...67 Image 77: Adding a User to the Network Configuration Operators...68 Image 78: Adding users to the Network Configuration Operators Group...68 Image 79: Selecting a user to be added to the Network Configuration Operators Group...69 Image 80: Adding a user to the Network Configuration Operators Group...69 Image 81: Network Configuration Operators Properties...70 Image 82: Starting OpenVPN GUI...71 Image 83: Connecting to the OpenVPN Server...72 Image 84: User Name and Password Screen...73 Image 85: Certificate Password...73 Image 86: Pinging a Machine in the Secure LAN...74 Image 87: OpenVPN Status...75 Image 88: OpenVPN Logs...76 Image 89: Route Addition Fails

8 Table of Contents Index of Tables Table 1: OpenVPN Server Connection Settings...21 Table 2: OpenVPN Encryption and Authentication Settings...22 Table 3: OpenVPN Keepalive Settings...23 Table 4: VPN Firewall Configuration

9 1 Introduction 1.1 Audience and Purpose of this document Introduction This guide serves as a reference source for technical personnel and / or system administrators. We start by explaining the basic concepts of OpenVPN. Then we provide step-by-step instructions to configure the OpenVPN server on the axsguard Gatekeeper, including how to initialize and setup the axsguard Gatekeeper Certificate Authority (CA). Finally, we show you how to connect to the axsguard Gatekeeper OpenVPN server with a freely available OpenVPN client in a Windows environment. Caution The installation and some functionalities of the client software require Windows Administrator privileges. In sections 1.2 and 1.3, we introduce the axsguard Gatekeeper and VASCO. In chapter 2, we introduce the concepts of OpenVPN. In chapter 3, we explain how to setup up your axsguard Gatekeeper OpenVPN server. This includes initializing the CA, generating and issuing certificates, the configuration of the OpenVPN service, OpenVPN authentication service settings and finally the user-level settings. In chapter 4, we explain how to install and configure your OpenVPN client in Windows XP. In chapter 5, we explain how to install and configure your OpenVPN client in Windows Vista. In chapter 6, we explain how to install and configure your OpenVPN client in a Windows 7 environment. In chapter 7, we explain how to access the OpenVPN server's status and logs for troubleshooting. In chapter 8, we offer some solutions to solve potential difficulties. In section 9, we explain how to request support and how to return hardware for replacement. 9

10 Introduction Other documents in the set of axsguard Gatekeeper documentation include: axsguard Gatekeeper Installation Guide, which explains how to set up the axsguard Gatekeeper, and is intended for technical personnel and / or system administrators. 'How to guides', which provide detailed information on configuration of each of the features available as 'add-on' modules (explained in the next section). These guides cover specific features such as: axsguard Gatekeeper Authentication axsguard Gatekeeper Firewall axsguard Gatekeeper Single Sign-On axsguard Gatekeeper VPN axsguard Gatekeeper Reverse Proxy axsguard Gatekeeper Directory Services Access to axsguard Gatekeeper guides is provided through the permanently on-screen Documentation button in the axsguard Gatekeeper Administrator Tool. Further resources available include: Context-sensitive help, which is accessible in the axsguard Gatekeeper Administrator Tool through the Help button. This button is permanently available and displays information related to the current screen. Training courses covering axsguard Gatekeeper features in detail. These courses address all levels of expertise. Please see for further information. Welcome to axsguard Gatekeeper security. 10

11 1.2 Introduction What is the axsguard Gatekeeper? The axsguard Gatekeeper is an authentication appliance, intended for small and medium sized enterprises. In addition to strong authentication, the axsguard Gatekeeper has the potential to manage all of your Internet security needs. Its modular design means that optional features can be purchased at any time to support, for example, , Web access and VPN management. The axsguard Gatekeeper can easily be integrated into existing IT infrastructures as a stand-alone authentication appliance or as a gateway providing both authentication services and Internet Security. Authentication and other features such as firewall, and Web access, are managed by security policies, which implement a combination of rules, for example, whether a user must use a Digipass One-Time Password in combination with a static password for authentication. Security Policies are applied to specific users or groups of users and can also be applied to specific computers and the entire system. 1.3 About VASCO VASCO is a leading supplier of strong authentication and Electronic Signature solutions and services specializing in Internet Security applications and transactions. VASCO has positioned itself as a global software company for Internet Security serving customers in more than 100 countries, including many international financial institutions. VASCO s prime markets are the financial sector, enterprise security, e-commerce and egovernment. Over 50 of VASCO s client authentication technologies, products and services are based on the VASCO s one and unique core authentication platform: VACMAN. VASCO solutions comprise combinations of the VACMAN core authentication platform, IDENTIKEY authentication server, axsguard authentication appliances, DIGIPASS client Password and Electronic Signature software and DIGIPASS PLUS authentication services. For further information on these security solutions, please see 11

12 Open VPN General Concept 2 Open VPN General Concept 2.1 Overview In this chapter, we introduce OpenVPN and its related concepts. Topics covered in this chapter include: An introduction to and a definition of OpenVPN The Encryption used by OpenVPN Authentication Methods Supported Network Protocols How the OpenVPN server is detected by the client 2.2 What is OpenVPN? OpenVPN is an open source virtual private network (VPN) program for creating point-to-point or server-tomulticlient encrypted tunnels between hosts. It is capable of establishing direct links between computers across networks which use network address translation (NAT) and firewalls. Image 1: OpenVPN Implementation 12

13 Open VPN General Concept The axsguard Gatekeeper OpenVPN server allows peers to authenticate via client certificates or via a combination of client certificates and username/password authentication, such as a DIGIPASS OTP. When used in a multiclient-server configuration, it allows the axsguard Gatekeeper OpenVPN server to release an authentication certificate for every client, via a Signature and Certificate Authority. It uses the OpenSSL encryption library extensively, as well as the SSLv3/TLSv1 protocol. 2.3 Data Encryption OpenVPN uses OpenSSL to provide encryption for the data and the control channel. OpenSSL is an open source implementation of the SSL and TLS protocols. The core library (written in the C programming language) implements the basic cryptographic functions and provides various utility functions. Detailed information about the OpenSSL core library is outside the scope of this manual. For more details and specifications, consult the online resources: Authentication Methods As mentioned in section 2.2, OpenVPN offers several methods to authenticate peers. The axsguard Gatekeeper OpenVPN server offers the following authentication methods: Certificate-based authentication (PKI); the client is authenticated via a client certificate which is generated on the axsguard Gatekeeper OpenVPN server and exported to the OpenVPN client. Certificate-based authentication, but in combination with username/password authentication (e.g. DIGIPASS OTP, back-end authentication). This requires extra configuration, since the Authentication Method has to be selected for the OpenVPN service, but it provides extra security in that physical access to the client is not sufficient to connect to the OpenVPN server. Tips For details about supported Authentication Methods and their configuration, see the axsguard Gatekeeper Authentication How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. For details about PKI and certificates, see the axsguard Gatekeeper IPsec How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. 13

14 2.5 Open VPN General Concept Supported Network Protocols OpenVPN can run over UDP or TCP. It multiplexes all communications over a single TCP/UDP port. It has the ability to work through most proxy servers (including HTTP) and is effective at working through NAT and getting out through firewalls. The server configuration has the ability to "push" certain network configuration options to the clients. These include IP addresses, routing commands and a few other connection options. Port 1194 is the official IANA assigned port number for OpenVPN. Newer versions of the program now default to that port. Cautions On the axsguard Gatekeeper OpenVPN server, port 443 and the TCP protocol are the recommended default for Firewall traversal. Verify if you have no other services running on TCP port 443, otherwise the OpenVPN server will not be able to receive connections. The use of common network protocols (TCP and UDP) makes OpenVPN a desirable alternative to IPsec in situations where an ISP blocks specific VPN protocols. 2.6 How a Client finds the OpenVPN Server The name of the OpenVPN server on the Internet can be entered in the OpenVPN server configuration or the OpenVPN server certificate, which needs to be imported to the OpenVPN server. The configuration can include either the public IP address or the FQDN of the axsguard Gatekeeper OpenVPN server. When a client certificate is issued for an OpenVPN user, two files (the client certificate and the OpenVPN configuration file) are compressed in a zip file when exporting the client certificate (see section 3.8). Since these files are needed on the client software and the OpenVPN configuration file includes the public IP address or the external FQDN of the OpenVPN server (either based on the information in the server certificate, as explained in section 3.4 or the information entered in the OpenVPN server configuration, as explained in section 3.5.2), the client automatically knows where it should connect. 14

15 3 OpenVPN Server Configuration 3.1 Overview OpenVPN Server Configuration In this chapter, we explain how to configure the axsguard Gatekeeper OpenVPN server. Topics covered in this chapter include: How to activate the OpenVPN server How to initialize the axsguard Gatekeeper Certificate Authority (CA) How to create a server certificate How to configure the axsguard Gatekeeper OpenVPN server How to create, assign and export client certificates How to configure authentication for the OpenVPN service How to configure user-level settings, such as Firewall rights. 3.2 Feature Activation Before you can configure and use the axsguard Gatekeeper OpenVPN server, you first need to activate the OpenVPN feature: 1. Log on to the axsguard Gatekeeper Administrator Tool, as explained in the axsguard Gatekeeper System Administration How To, which can be accessed by clicking on the permanently available Documentation button. 2. Navigate to System > Feature Activation 3. Expand the VPN & RAS tree 4. Check Do you use OpenVPN? 5. Click on Update 15

16 OpenVPN Server Configuration Image 2: OpenVPN Feature Activation 16

17 OpenVPN Server Configuration 3.3 Initializing the CA Before your can generate a server or a client certificate, you first need to initialize the axsguard Gatekeeper CA. If you already initialized the CA, you may skip to section 3.4, where we explain how to generate a server certificate. To initialize the CA: 1. Log on to the axsguard Gatekeeper as explained in the axsguard Gatekeeper System Administration How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. 2. Navigate to PKI > CA. 3. Enter the settings as requested on-screen (see the example below). 4. Click on Initialize. Image 3: CA Initialization Note The passphrase used to unitialize the CA is also needed to sign new client certificates. Please memorize this passphrase carefully. 17

18 OpenVPN Server Configuration 3.4 Generating a Server Certificate This section explains how to generate the necessary OpenVPN server certificate. You will need this certificate to configure the OpenVPN server later on (explained in section 3.5). Only a single server certificate is needed for multiple clients, but you can create as many server certificates as desired. If you already generated a server certificate, you may skip to section 3.5, where we explain the OpenVPN server configuration. To create a new server certificate: 1. Log on to the axsguard Gatekeeper as explained in the axsguard Gatekeeper System Administration How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. 2. Navigate to PKI > Certificates. 3. Click on Issue new certificate. A screen similar to the one shown below appears. 4. Select Server as the Certificate Use from the drop-down list. 5. Enter the external FQDN or the public IP address of the OpenVPN server. 6. Specify the duration of the validity of the certificate (the default is 365 days). 7. Enter the passphrase you used to initialize the CA (see section 3.3). 8. Click on Sign. Image 4: Creating a Server Certificate Note If your CA has been correctly initialized (see section 3.3), the first 3 fields should be grayed out as shown in the image above. 18

19 OpenVPN Server Configuration 3.5 Server Settings This section explains how to set up and configure the axsguard Gatekeeper OpenVPN server. Topics covered in this section include: Enabling the OpenVPN server The OpenVPN connection settings The encryption and authentication settings The Keepalive settings Enabling the OpenVPN Server Before your can configure your axsguard Gatekeeper OpenVPN server, you need to enable it first. You need to enable this option before you can access the OpenVPN configuration options explained further. To enable the OpenVPN server: 1. Log on to the axsguard Gatekeeper as explained in the axsguard Gatekeeper System Administration How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. 2. Navigate to VPN & RAS > OpenVPN > General. 3. Check the Enabled box. The other options will appear. 4. Configure the Connection Settings (see section 3.5.2). Image 5: Enabling the OpenVPN Server 19

20 OpenVPN Server Configuration Connection Settings The connection settings contain the parameters used by the OpenVPN server to listen for incoming client connections. The parameters listed in Table 1 are included in the client configuration file which is generated when you issue (export) an OpenVPN client certificate (see section 3.8). To configure the connection settings: 1. Log on to the axsguard Gatekeeper as explained in the axsguard Gatekeeper System Administration How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. 2. Navigate to VPN & RAS > OpenVPN > General. 3. Verify if the Connection Settings tab is selected (see Image 6). 4. Enter the settings as explained in Table Do not click on Update, since you first have to configure the Encryption and Authentication settings (see section 3.5.3). Image 6: OpenVPN Connection Settings 20

21 OpenVPN Server Configuration Table 1: OpenVPN Server Connection Settings Parameter Description Protocol (Mandatory) Select the protocol to use for the OpenVPN connection. You can select TCP or UDP. Use TCP if you wish to traverse proxies. Note that changing this setting requires you to reconfigure all deployed clients too. OpenVPN runs on port (Mandarory) Enter the port to use for the OpenVPN connection. Use 443 (system default) to traverse proxies. Note that changing this setting will require you to reconfigure all deployed clients. Unused private IP range for Tunnels (Mandatory) This is the range of IP addresses that is distributed to the clients. Use the CIDR notation, e.g /24. Make sure the entered range is not used in your network (unique). Hostname of the server (Optional) Enter the external FQDN or the external IP address of the OpenVPN server, e.g. my.server.net or (Only if you did not specify an FQDN or IP address in the server certificate, see sections 2.6 and section 3.4) Set OpenVPN connection as default gateway on the client (Optional) If enabled, this option causes the client to route all its outgoing traffic over the VPN. If you disable this setting, you will need to add specific routes on the client for all the internal networks you wish to make available for that client. Allow multiple connections from the same user (Optional) If enabled, a same axsguard Gatekeeper user can establish multiple connections simultaneously. Encryption and Authentication Settings This section explains how to select your OpenVPN server certificate, configure the encryption strength and whether or not extra authentication (besides the authentication provided by the certificates) is required. To configure the connection settings: To configure the Encryption and Authentication settings of the OpenVPN server: 1. Navigate to VPN & RAS > OpenVPN > General. 2. Select the Encryption/Authentication Settings tab (see). 3. Enter the settings as explained in Table Click on Update. The Keepalive Settings (see section 3.5.4) have default (recommended) values. 21

22 OpenVPN Server Configuration Image 7: Encryption and Authentication Settings Table 2: OpenVPN Encryption and Authentication Settings Parameter Description Server Certificate Serial (Mandatory) Select a server certificate (see section 3.4) from the drop-down list. Encryption (Mandatory) Select the desired encryption cipher (enryption algorithm) for the connection. Blowfish and AES are both supported. AES is highly recommended. The higher the selected value, the stronger the encryption. Note that changing this setting will require the reconfiguration of all deployed clients. Require Clients to authenticate with OpenVPN Authentication Service (Optional) If enabled, this option forces users to authenticate with a username and a password, e.g. a DIGIPASS OTP. The authentication method for OpenVPN is configured under Authentication > Services. (see section 3.6). Note Once you click on Update, the stat-openvpn Firewall Policy is automatically added / configured, so the axsguard Gatekeeper is ready to receive OpenVPN connection requests Keepalive Settings The purpose of the Keepalive settings are to check whether an OpenVPN client is still connected. They allow to automatically abort the connection if the OpenVPN server detects that the client is no longer responding. This provides an extra layer of security, since idle sessions are terminated. The values which are pre-configured are recommended by VASCO. You may change these values at your own risk, however this is not required to get your OpenVPN server up and running. To configure the Keepalive settings: 1. Log on to the axsguard Gatekeeper as explained in the axsguard Gatekeeper System Administration How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. 22

23 OpenVPN Server Configuration 2. Navigate to VPN & RAS > OpenVPN > General. 3. Click on the Keepalive Settings Tab. 4. Modify the settings as explained in Table 3 (optional). 5. Click on Update. Image 8: Keepalive Settings Table 3: OpenVPN Keepalive Settings Parameter 3.6 Description DPD delay in seconds This is the number of seconds between keep alive pings. DPD timeout in seconds If no ping replies are received within this period, the connection is reset. Authentication Settings This section explains how to configure the Authentication Method to be used for OpenVPN users. Detailed information about Authentication is available in the axsguard Gatekeeper Authentication How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. Cautions The instructions provided in this section only apply if you enabled the authentication option on the OpenVPN server (see section and the 3rd setting explained in Table 2). To configure the Authentication Method for OpenVPN: 1. Log on to the axsguard Gatekeeper as explained in the axsguard Gatekeeper System Administration How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. 2. Navigate to Authentication > Services. 3. Click on OpenVPN. 4. Choose the Authentication Policy by clicking on the Select button, e.g. DIGIPASS if you want users to authenticate with an OTP. 5. Click on Update. 23

24 OpenVPN Server Configuration Image 9: Selecting the Authentication Method for OpenVPN 24

25 OpenVPN Server Configuration 3.7 Generating Client Certificates This section explains how to generate the necessary OpenVPN client certificate. You will need to export this certificate to configure the OpenVPN client later on (see section 3.8). To create a new client certificate: 1. Log on to the axsguard Gatekeeper as explained in the axsguard Gatekeeper System Administration How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. 2. Navigate to PKI > Certificates. 3. Click on Issue new certificate. A screen similar to the one shown below appears. 4. Select Client (Sentinel/L2TP/OpenVPN) as the Certificate Use from the drop-down list. 5. Select the user for whom the certificate is intended. 6. Specify the duration of the validity of the certificate (the default is 365 days). 7. Enter the passphrase you used to initialize the CA (see section 3.3). 8. Click on Sign. Image 10: Creating an OpenVPN Client Certificate 25

26 OpenVPN Server Configuration 3.8 Exporting Client Certificates To import a client certificate to your OpenVPN client software, you must first export the generated client certificate to a location of your choice (e.g. a USB drive). To export a client certificate: 1. Log on to the axsguard Gatekeeper as explained in the axsguard Gatekeeper System Administration How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. 2. Navigate to PKI > Certificates. 3. Click on the Export icon of the desired client certificate. 4. Select the OpenVPN Configuration Pack option from the drop-down menu (see image below). 5. Enter a password to protect the certificate. The password needs to be entered twice for verification. (This is not the same password used to initialize the CA as explained in section 3.3). This password provides protection while the certificate is transported from one location to another. It is required when connecting with the OpenVPN client (see sections 4.5, 6.5). 6. Click on Export. 7. Save the resulting zip file to a desired location, e.g. a USB drive. Note The client certificate and the OpenVPN server configuration file (see sections 2.6 and 3.5) are stored together in a zip file. Image 11: Exporting an OpenVPN Certificate 26

27 OpenVPN Server Configuration 3.9 Revoking Certificates To revoke a certificate on the axsguard Gatekeeper: 1. Follow steps 1 and 2 as explained in section Click on Valid in the state column of the certificate you wish to revoke. After this, a screen as shown below appears. 3. Enter the passphrase you used to initialize the CA (see section 3.3). 4. Select the appropriate reason for which the certificate is being revoked from the drop-down list. 5. Click on Revoke. Image 12: Revoking a Client Certificate Tips You should only revoke a client certificate in case a user is no longer authorized to access the axsguard Gatekeeper OpenVPN server. You can also disable OpenVPN access for a user is his/her user settings. Navigate to Users&Groups > Users. Select the user from the list and click on the Remote Access tab. Uncheck the OpenVPN RAS option (also see section ). 27

28 OpenVPN Server Configuration 3.10 User Settings Granting OpenVPN Access Before an axsguard Gatekeeper user can connect to the OpenVPN server, you need to allow this in his/her user settings. To enable OpenVPN access for a user: 1. Log on to the axsguard Gatekeeper as explained in the axsguard Gatekeeper System Administration How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. 2. Navigate to Users&Groups > Users. 3. Click on the user who should have access to OpenVPN. 4. Click on the Remote Access tab. 5. Check the OpenVPN RAS option. 6. Click on Update. Image 13: Enabling OpenVPN for a User 28

29 OpenVPN Server Configuration VPN Firewall Rights To grant access to your internal network to a user who is connected to your axsguard Gatekeeper OpenVPN server, you must configure that user's VPN Firewall options in his/her user settings. System-Wide Firewall Rights: System-Wide Firewall Rights apply to all users in the axsguard Gatekeeper network. Since connected OpenVPN users are considered a part of the secure zone, it is extremely important to restrict the System-Wide Firewall Rights as much as possible. The default axsguard Gatekeeper System-Wide Firewall Policies (stat-sec and stat-z-fix) provide appropriate security for OpenVPN access. However, you can overrule these default Policies simply by creating separate Firewall Policies which deny the default traffic. The created Firewall Policies should then be added to the Group or User's VPN & RAS Firewall settings (see below for the configuration steps). This solution allows you to: Maintain any changes you have made to System-Wide Firewall Policies. To implement even stricter Firewall Policies than the system default Policies. A list and description of axsguard Gatekeeper Firewall Rules which are active by default is available in the axsguard Gatekeeper Firewall How To, which can be accessed by clicking on the permanently available onscreen Documentation button in the Administrator Tool. You can also click on a Firewall Rule / Policy in the Administrator Tool to view its details. User / Group Firewall Rights: VASCO highly recommends the use of a strong client-side firewall and to create dedicated Firewall Policies for OpenVPN access on the axsguard Gatekeeper. The configuration of Firewall Rules and Policies is fully explained in the axsguard Gatekeeper Firewall How To, available by clicking the permanently on-screen Documentation button in the Administrator Tool. A predefined Firewall Policy, fwd-access-lan, is available in case administrators choose not to create their own Firewall Policies. This Policy allows access from the VPN to the axsguard Gatekeeper's secure LAN. However, VASCO strongly recommends to create your own OpenVPNFirewall Policies. To adjust a user's VPN Firewall settings: 1. Navigate to Users&Groups > Users. 2. Click on the desired user name. 3. Select the Firewall tab and adjust the VPN & RAS Policy Mode as explained in Table Click on Update. 29

30 OpenVPN Server Configuration Image 14: User VPN Firewall Settings Table 4: VPN Firewall Configuration VPN Firewall setting Description Use Group Firewall Policies Select this option if you wish to apply the same VPN Firewall policies as defined for the user's group. Add to Group Firewall Policies Use this option to add additional policies to the VPN Firewall Policies defined for the user's group (see Image 15). Overrule Groups Firewall Policies Use this option to overrule the user's group VPN Firewall policies (see Image 15). Image 15: Adding or Overruling User VPN Firewall Policies 30

31 OpenVPN Client Windows XP Configuration 4 OpenVPN Client Windows XP Configuration 4.1 Overview In this chapter we explain how to install and configure a free OpenVPN client in Windows XP. 4.2 Prerequisites You need the following to successfully configure your OpenVPN client: A fully configured OpenVPN server with the required client certificate (see chapter 3) The freely available OpenVPN client, which can be downloaded from Windows XP with an active Internet connection Windows XP administrator privileges 4.3 Installing the OpenVPN Client The OpenVPN client installs just like any other Windows program. Download and install the OpenVPN Windows executable to the location of your choice and double-click the file to start the installation. Follow the on-screen instructions. Make sure you have the required access rights in Windows to install software (Administrator rights). You can also start the installation of the software package by right-clicking on the executable and selecting Run as administrator. You may safely ignore the warning messages about unsigned drivers and software. Once the installation is complete, the OpenVPN GUI icon will be accessible on your desktop (see below). Image 16: OpenVPN XP Shortcut 31

32 OpenVPN Client Windows XP Configuration 4.4 Configuring the OpenVPN Client To configure the OpenVPN client, you will need the zip file which contains your client certificate and the OpenVPN server configuration (see sections 2.6 and 3.8). Make sure you are logged on as an administrator. 1. Save the zip file containing your OpenVPN configuration and client certificate to your desktop. 2. Right click on the file and select Extract All as shown in Image 17. Image 17: Extracting the OpenVPN Config and Certificate 3. Extract the contents of the zip file to the config folder in the OpenVPN directory (Program Files > OpenVPN > config as shown below). Image 18: OpenVPN Client Configuration Folder 32

33 OpenVPN Client Windows XP Configuration 4. Click on Finish when the file extraction is complete and navigate to your Windows desktop. 5. Add a shortcut to the OpenVPN GUI on the user's Desktop as shown below. The default OpenVPN directory is Program Files > OpenVPN > bin. Image 19: Creating an OpenVPN Shortcut - Step 1 6. Copy / paste the new shortcut to the OpenVPN user's Desktop directory (Documents and Settings > username > Desktop) as shown below. Image 20: Creating an OpenVPN Shortcut - Step 2 33

34 OpenVPN Client Windows XP Configuration 7. Navigate back to your desktop. Note The following steps are only required if you are configuring the OpenVPN client for a nonadministrator account. 8. Click Start, and then click My Computer. 9. On the Tools menu, click Folder Options. 10. Click on the View tab. 11. Scroll all the way down and clear the Use simple file sharing (Recommended) check box. Image 21: Disabling Simple File Sharing 12. Click on Apply, then on OK. 13. Navigate to the OpenVPN installation log folder. The default location is Program Files > OpenVPN. 34

35 OpenVPN Client Windows XP Configuration 14. Right-click on the log folder and click on Properties. 15. Select the Security Tab and click on Add. Image 22: Log Folder Security Properties 16. In the Select Users or Groups screen, click on Advanced as shown below. Image 23: Selecting Users and Groups 35

36 OpenVPN Client Windows XP Configuration 17. Click on Find Now as shown below. 18. Highlight the Network Configuration Operators group and click on OK. Image 24: Adding Group Access Step In the next screen (see below), click on OK again. Image 25: Adding Group Access - Step 2 36

37 OpenVPN Client Windows XP Configuration 20. Highlight the Network Configuration Operators group as shown below. 21. Set the permissions exactly as shown below. 22. Click on Apply, then on OK. Image 26: Log Properties - Setting Permissions 37

38 OpenVPN Client Windows XP Configuration 23. Navigate back to your desktop. 24. Click on Start and navigate to My Computer. 25. Right-click on My Computer and select Manage as shown below. Image 27: Managing your Computer in XP 38

39 OpenVPN Client Windows XP Configuration 26. In the Computer Management console, navigate to Local Users and Groups. 27. Expand the Groups folder. Image 28: Computer Management Console 28. Right-click on Network Configuration Operators and select Properties, as shown below. Image 29: Network Configuration Operators Properties 39

40 OpenVPN Client Windows XP Configuration 29. In the Network Configuration Operators Properties screen, click on Add (see below). Image 30: Network Configuration Operators Properties 30. Enter the name of the user(s) who will be using the OpenVPN client and click on Check Names, as shown below. 31. When finished, click on the OK button. Image 31: Adding a User to the Network Configuration Operators Group 40

41 OpenVPN Client Windows XP Configuration 32. In the Network Configuration Operators Properties Screen, the added user(s) will be listed as shown below. Click on Apply and then OK to finish. Image 32: Network Configuration Operators Properties Screen 41

42 OpenVPN Client Windows XP Configuration 4.5 Starting the OpenVPN Connection Once you have configured your OpenVPN client as explained in section 4.4, you can test the connection by following the instructions below. 1. Log on to Windows XP with the OpenVPN user account (not as an administrator). 2. Start the OpenVPN GUI as shown below (Either by right-clicking the shortcut and selecting open or by double-clicking on the shortcut). An inactive OpenVPN GUI icon will appear in the task pane. Image 33: Starting OpenVPN GUI 3. In the task pane, right-click on the OpenVPN GUI icon and click on Connect. Image 34: OpenVPN Connecting 42

43 OpenVPN Client Windows XP Configuration 4. Enter the axsguard Gatekeeper user credentials as requested and click on OK. Image 35: OpenVPN User Credentials 5. Enter the passphrase of the client certificate (this is the passphrase used to export the certificate, as explained in section 3.8) and click on OK. Image 36: Certificate Passphrase 43

44 OpenVPN Client Windows XP Configuration 6. After a few seconds, you should receive a notification message indicating that the connection is successful. Test your connection by pinging a machine in the LAN of the axsguard Gatekeeper (see below). Image 37: Pinging a Machine in the LAN 44

45 OpenVPN Client Windows Vista Configuration 5 OpenVPN Client Windows Vista Configuration 5.1 Overview In this chapter we explain how to install and configure a free OpenVPN client in Windows Vista. 5.2 Prerequisites You need the following to successfully configure your OpenVPN client: A fully configured OpenVPN server with the required client certificate (see chapter 3) The freely available OpenVPN client, which can be downloaded from Windows Vista with an active Internet connection Windows Vista Administrator privileges 5.3 Installing the OpenVPN Client The OpenVPN client installs just like any other Windows program. Download and install the OpenVPN Windows executable to the location of your choice and double-click the file to start the installation. Follow the on-screen instructions. Make sure you have the required access rights in Windows to install software (Administrator rights). You can also start the installation of the software package by right-clicking on the executable and selecting Run as administrator. You may safely ignore the warning messages about unsigned drivers and software. Once the installation is complete, the OpenVPN GUI icon will be accessible on your desktop (see image below). Image 38: OpenVPN Installation - Windows Vista 45

46 OpenVPN Client Windows Vista Configuration 5.4 Configuring the OpenVPN Client To configure the OpenVPN client, you will need the zip file which contains your client certificate and the OpenVPN server configuration (see sections 2.6 and 3.8). 1. Log on to Windows Vista with full administrative privileges. 2. Save the zip file containing your OpenVPN configuration and client certificate to your desktop. 3. Right click on the file and select Extract All as shown below. Image 39: Vista OpenVPN Configuration 46

47 OpenVPN Client Windows Vista Configuration 4. Extract the contents of the zip file to the config directory of OpenVPN. The default installation directory is Program Files > OpenVPN > config. Image 40: Config Directory of OpenVPN in Vista Note The following steps are only required if you are configuring the OpenVPN client for a non-administrator account. 5. Navigate to the Vista Control Panel and double-click on User Accounts. 6. Disable UAC by clicking on Turn User Account Control on or off. Image 41: Disabling UAC 47

48 OpenVPN Client Windows Vista Configuration 7. Make sure UAC is unchecked, as shown in the image below. 8. Click on OK. Image 42: Turning off UAC in Windows Vista 9. Navigate back to your Windows desktop and go to the Control Panel. 10. In the Control Panel, click on Folder Options. 11. Click on the View Tab and scroll all the way down. 12. Disable Use Sharing Wizard and click on Apply, followed by OK. Image 43: Disabling Simple File Sharing in Windows Vista 48

49 OpenVPN Client Windows Vista Configuration 13. Navigate to the OpenVPN log folder. 14. Right-click on the folder and select Properties. Image 44: Setting the Security Properties of OpenVPN log Folder 15. Select the Security Tab and click on Edit. Image 45: Setting the Security Options for the log Folder Step 1 49

50 OpenVPN Client Windows Vista Configuration 16. In the Permissions for log screen, click on the Add button. Image 46: Permissions for the log Folder 17. In the Select Users or Groups screen, click on Advanced. Image 47: Advanced Settings for User and Group Selection 50

51 OpenVPN Client Windows Vista Configuration 18. Click on the Find Now button as shown below. 19. Select the Network Configuration Operators Group and click on OK. Image 48: Adding the Network Configuration Operators Group Step The screen below will appear, showing that the Network Configuration Operator Group has been selected. Click on OK. Image 49: Adding the Network Configuration Operators Group - Step 2 51

52 OpenVPN Client Windows Vista Configuration 21. Make sure the newly added group (Network Configuration Operators) is highlighted as shown below. 22. Set the permissions exactly as shown below and click on Apply, then on OK. Image 50: OpenVPN Log Folder Permissions 23. Close the remaining Window and navigate back to the Windows Desktop. 24. Click on start and right-click on Computer. Select Manage (see below). Image 51: Managing your Computer in Vista 52

53 OpenVPN Client Windows Vista Configuration 25. In the Computer Management Screen, navigate to Groups in the right pane. 26. Right-click on Network Configuration Operators in the left pane and select Properties. Image 52: Computer Management Screen Windows Vista 27. Add the user who will be using the OpenVPN client as a member to the Network Configuration Operators Group, by clicking on Add. Image 53: Network Configuration Operators Group 53

54 OpenVPN Client Windows Vista Configuration 28. In the Select Users screen, click on the Advanced button. Image 54: Selecting Users Step Click on Find Now and select the user who will be needing access to the OpenVPN client program. 30. Click on OK when the user has been selected. Image 55: Selecting Users - Step 2 54

55 OpenVPN Client Windows Vista Configuration 31. The added user is diplayed as shown below. Click on OK. Image 56: Selecting Users - Step In the Network Configuration Operators Screen, click on Apply then on OK. Image 57: Selecting Users - Step 4 55

56 OpenVPN Client Windows Vista Configuration 5.5 Starting the OpenVPN Connection Once you have configured your OpenVPN client as explained in section 5.4, you can start the connection by following the instructions below. 1. Log on to Windows as the OpenVPN user (not as an administrator). 2. Start the OpenVPN GUI by clicking on Start > All Programs > OpenVPN > OpeVPN GUI (see below). Image 58: Starting the OpenVPN GUI 3. Right-click on the OpenVPN GUI icon in the system tray and select Connect. Image 59: OpenVPN Connecting 56

57 OpenVPN Client Windows Vista Configuration 4. Enter the axsguard Gatekeeper user credentials as requested. Image 60: Entering your OpenVPN User Credentials 5. Enter your certificate passphrase. This is the passphrase you used to export the certificate, as explained in section 3.8. Image 61: Entering the Certificate's Passphrase 57

58 OpenVPN Client Windows Vista Configuration 6. After a few seconds, you should receive a notification message indicating that the connection is successful. You can tes the connection by pinging a machine in the secure network of the axsguard Gatekeeper OpenVPN server (see below). Image 62: Pinging a Machine in the Secure LAN 58

59 OpenVPN Client Windows 7 Configuration 6 OpenVPN Client Windows 7 Configuration 6.1 Overview In this chapter we explain how to install and configure a free OpenVPN client in a Windows 7 environment. 6.2 Prerequisites You need the following to successfully configure your OpenVPN client: A fully configured OpenVPN server with the required client certificate (see chapter 3) The freely available OpenVPN client, which can be downloaded from Windows 7 with an active Internet connection Windows 7 Administrator privileges 6.3 Installing the OpenVPN Client The OpenVPN client installs just like any other Windows program. Download and install the OpenVPN Windows executable to the location of your choice and double-click the file to start the installation. Follow the on-screen instructions. Make sure you have the required access rights in Windows to install software (Administrator rights). You can start the installation of the software package by right-clicking on the executable and selecting Run as administrator. You may safely ignore the software signature and driver signature warning messages. Once the installation is complete, the OpenVPN GUI icon will be accessible by clicking on the arrow in your system tray as shown below. Image 63: OpenVPN GUI Tray Icon 59

60 OpenVPN Client Windows 7 Configuration 6.4 Configuring the OpenVPN Client To configure the OpenVPN client, you will need the zip file which contains your client certificate and the OpenVPN server configuration (see sections 2.6 and 3.8). 1. Save the zip file containing your OpenVPN configuration and client certificate to your desktop. 2. Right click on the file and select Extract All as shown in Image 64. Image 64: Extracting the OpenVPN config and Client certificate 3. Extract the file to the config folder of your OpenVPN installation. The default installation folder is shown in Image 65. Image 65: OpenVPN Client Config Folder 60

61 OpenVPN Client Windows 7 Configuration 4. Click on Extract. Image 66: Extracting the Config and Certificate Files 5. Once the files are extracted, close all unecessary windows and go back to the Windows desktop. Note The following steps are only required if you are configuring the OpenVPN client for a nonadministrator account. 6. Go to the Control Panel and click on the User Accounts and Family Safety link to disable UAC. Image 67: User Accounts and Family Safety 61

62 OpenVPN Client Windows 7 Configuration 7. Click on the User Accounts Link as shown below. 8. Click on Change User Account Control Settings. Image 68: Changing UAC Settings 62

63 OpenVPN Client Windows 7 Configuration 9. Slide the slider bar to the lowest value (towards Never Notify), with the description showing Never notify me (see below). 10. Reboot your Windows system to make the changes effective (mandatory). 11. Log in as system administrator and navigate to the OpenVPN log folder (Program Files > OpenVPN > log). 12. Right-click the log folder and select Properties. Image 69: OpenVPN Log Folder Properties 63

64 OpenVPN Client Windows 7 Configuration 13. Click on the Security Tab and then on Edit. Image 70: Log Folder Properties Security Options 14. Click on Add as shown below. Image 71: Adding Group Permissions to the Log Folder 64

65 OpenVPN Client Windows 7 Configuration 15. In the Select Users or Groups screen, click on Advanced. 16. Click on Find Now and select the Network Configuration Operators Group, then click on OK. Image 72: Adding the Network Operators Group 65

66 OpenVPN Client Windows 7 Configuration 17. Click on OK again. Image 73: Adding Network Configuration Operators 18. Highlight the Network Configuration Operators Group and make sure the permissions are set as shown below. Click on OK when finished and navigate back to your Windows desktop. Image 74: Setting the Log Folder Permissions 66

67 OpenVPN Client Windows 7 Configuration 19. Click on Start and right-click on Computer. 20. Select Manage. Image 75: Accessing Computer Management 21. In the left pane, click on Local Users and Groups and select Groups. 22. In the right pane, right-click on the Network Configuration Operators and select Properties. Image 76: Computer Management 67

68 OpenVPN Client Windows 7 Configuration 23. In the Network Configuration Operators Properties screen, click on Add. Image 77: Adding a User to the Network Configuration Operators 24. In the Select Users screen, click on Advanced. Image 78: Adding users to the Network Configuration Operators Group 68

69 OpenVPN Client Windows 7 Configuration 25. Click on Find Now. Highlight the user who will be using the OpenVPN client. Click on OK to finish. Image 79: Selecting a user to be added to the Network Configuration Operators Group 26. In the Select Users screen, the added user will be displayed. Click on OK again to add the user to the Network Configuration Operators Group. Image 80: Adding a user to the Network Configuration Operators Group 69

70 OpenVPN Client Windows 7 Configuration 27. In the Network Configuration Operators Properties window, click on OK. Image 81: Network Configuration Operators Properties 70

71 OpenVPN Client Windows 7 Configuration 6.5 Starting the OpenVPN Connection Once you have configured your OpenVPN client as explained in section 6.4, you can start the connection by following the instructions below. 1. Log on to Windows 7 as the user who will be using the OpenVPN client (not as administrator). 2. Click on the Start Button > All Programs > OpeVPN > OpenVPN GUI. Image 82: Starting OpenVPN GUI 71

72 OpenVPN Client Windows 7 Configuration 3. Click on the arrow in the system tray and right-click on the OpenVPN icon (see below). 4. Click on Connect as shown below. Image 83: Connecting to the OpenVPN Server 72

73 OpenVPN Client Windows 7 Configuration 5. Enter the axsguard Gatekeeper user name and password of the connecting use. If you configured the OpenVPN service with DIGIPASS authentication (see sections and 3.6), enter the OTP generated by the DIGIPASS in the password field. Image 84: User Name and Password Screen 6. Click on OK or press Enter. You will be prompted to enter the password of the client certificate. 7. Enter the password of the client certificate (see section 3.8). Image 85: Certificate Password 8. Click on OK or press Enter. After a few seconds, you should receive a notification message indicating that the connection is successful. 73

74 OpenVPN Client Windows 7 Configuration 9. Once the connection is up, you can test it by pinging a machine in the secure LAN of your axsguard Gatekeeper VPN server (see below). Image 86: Pinging a Machine in the Secure LAN 74

75 Status and Logs 7 Status and Logs 7.1 Overview In this chapter, we explain how to check the status of connected users and the OpenVPN logs. 7.2 OpenVPN Status To check the status of a connected OpenVPN user: 1. Log on to the axsguard Gatekeeper as explained in the axsguard Gatekeeper System Administration How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. 2. Navigate to VPN&RAS > Status > OpenVPN. Image 87: OpenVPN Status 7.3 OpenVPN Logs To check the logs of the axsguard Gatekeeper OpenVPN server: 1. Log on to the axsguard Gatekeeper as explained in the axsguard Gatekeeper System Administration How To, which can be accessed by clicking on the permanently available Documentation button in the Administrator Tool. 2. Navigate to VPN&RAS > Logs > OpenVPN. 3. Click on the desired log date (see Image 88). 75

76 Status and Logs Image 88: OpenVPN Logs 76

77 Troubleshooting 8 Troubleshooting The connection to the OpenVPN server is successful, but I cannot connect to the corporate LAN Windows XP, Vista and Windows 7 require administrator privileges to execute some functions, such as adding network routes. Make sure that the Windows user who will be using the OpenVPN client is added to the Network Configuration Operators group. The OpenVPN client indicates that the route addition failed using CreateIpForwardEntry. See above. Add the connecting Windows user to the Network Configuration Operators group. Image 89: Route Addition Fails The OpenVPN client indicates that the user cannot write to the log folder Make sure the Windows user has the necessary permissions (Read / Write and Modify) for the folder. 77

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