A Journey to the Cloud

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1 One Day on Earth

2 lllllll llllllllll A Journey to the Cloud Shirin Hamid - Chief Technology Officer and Director Office of Information Systems and Technology United Nations Development Programme September 2014

3 Urban Partnerships for Poverty Reduction Sunday site visit with UNDP programme, supported by DFID, to the urban settlement of Korail, Dhaka, to meet women s leadership project members.

4 United Nations Development Programme: Empowered lives. Resilient nations. lllllll llllllllll

5 Who we are Our Work: Poverty Reduction - Democratic Governance Crisis Prevention & Recovery - Environment & Energy Women's Empowerment - HIV/AIDS - Capacity Development World Water Day in the Marshall Islands, UNDP Flickr

6 Our global footprint for social good Across regions: Africa Arab States Asia-Pacific Europe - CIS Latin America UNDP s $5B portfolio, with 5,000+ development projects in 177 countries and territories worldwide. IATI makes information about development aid spending easier to access, use and understand.

7 Information & Communications Technology (ICT) to serve the world lllllll ICT operations and project management for over 22,000 staff in 177 offices A transformative service model that champions innovation and new trends llllllllll A call to collaborate and inter-operate with other UN Agencies Changing face of ICT: from programming to strategic value FROM 1. Hundreds of siloed business systems 2. Poor data governance and reporting 3. Old videoconferencing equipment 4. Unsecure file servers in 177 offices 5. Aging infrastructure 6. Risk-prone local commodity services 7. ICT demand outstripping supply 8. Restructuring: more staff in field 9. Organizational budget crunch TO 1. Interoperable systems 2. Corporate results monitoring 3. Videoconferencing services 4. Central file storage 5. New IP telephony; data in cloud 6. Managed services 7. Approved investment plan 8. Better remote communications 9. Leaner, streamlined systems From Sisyphus to Atlas in five years next is all systems in the cloud Sisyphus: Overextended, unorganized, and disparate ICT systems Atlas: Foundational inter-agency ERP and cohesive ICT architecture

8 What is the Role of ICT at UNDP? ICT-as-a-Service. We offer resilient, global ICT services, founded on: Strong ICT governance Cohesive technology architecture Integrated, interoperable ICT services Transparent and accountable systems Shared ERP services for 7 UN Agencies Mobility, Connectivity, Agility Cloud services (and backup) Strategic partnerships, including: lllllll llllllllll

9 Journey to ICT as a Service ICT as a Service - Dedicated Programme Support Business Production ICT Production 2003 Private cloud: Inter-Agency ERP services 2008 Private cloud: enterprise services ERP external access Smart device usage policy 2010 Private cloud: Managed security services International Aid Transparency Initiative (IATI) Managed print services 2012 Private cloud: UNDP Intranet, knowledge networking sites, and public websites Virtual videoconferencing meeting rooms Green ICT 2014 Public cloud: , Unified Communications, file sharing, and web-based productivity tools Modular, virtual office of the future (mobile, solar, etc.) Maturing, cost-efficient public cloud replaces private cloud

10 Why public cloud computing? Innovation, business productivity, mobility, leaner ICT, greater cost lllllll llllllllll effectiveness, better collaboration and transformative work practices. Key Drivers and Concerns Business efficiency Information security Collaboration/knowledge sharing Collaboration/knowledge sharing - External Integration w/intranet Integration w/extranet Innovation Performance (connectivity) Mobility Risk Management UNDP Internal Use Only

11 How did we do it? 1. UN inter-agency/executive teams explored cloud solutions. 2. Cloud market analysis showed business value and ICT Governance Group endorsed the move towards the cloud. 3. Engaged in a business and technical selection process. 4. Technical, procurement legal, and information security teams investigated risks, including protection of UN Privileges and Immunities. Core decision criteria: business value, user experience, technical capabilties, ROI, legal Terms and Conditions, security and privacy, immunities and privileges. 5. Independent analyst perfomed Independent verification and validation, focused on Total Cost of Ownership, Information Security, and proper fit/gap for UNDP. 6. Microsoft Office 365 selected as the UNDP enterprise cloud solution, with service offerings for project use ( lean Microsoft Office 365 and Google Apps for Business). 7. Project proceeded with planning, design, implementation, testing, and change management. 9. Phase One successfully completed this June: migration of /uc (22,000 staff/80tb data). 10. Phase Two: pilot and early adoption of OneDrive for file storage and file sharing, Office 365 productivity tools (MS Word, Excel, PowerPoint, and OneNote).

12 Working together (the UN as ONE) 13 UN entities (UNDP, UN Women, PAHO, UNFPA, ITU, WFP, WHO, ICAO, UNOPS, UNHCR, UNAIDS, IOM, and UNICEF) participated in a joint procurement engagement. Some are now rolling out cloud solutions, with different solutions, tools, services, and timetables for delivery. Apps for Business Office 365 UNDP - UN Women UNICEF - UN Volunteers UNFPA - UNDP - Programme support: Prime Minister s Office, Bangladesh Driver differentials: cost, return on investment, governance, implementation scope, data security concerns, change management, legacy environment, and integrated services

13 Going to the cloud It was incredibly fun and we learned a lot by looking at the two solutions.. with their evolving roadmaps! Microsoft s offering is rooted in client solutions that staff is familiar with, now with enhanced offerings for online collaboration and productivity functionalities Google s offering is a fully cloud-based solution and infrastructure: interoperable, innovative, with streamlined solutions for multiple devices, greatest costs savings, online capacity quota, and productivity enhancements Gartner Recommendations The decision of which suite is determined by enterprise requirements for features and functionality offered If an enterprise requires legacy support for an existing Microsoft system, it's best to go to Microsoft If the enterprise has a "greenfield" situation, it can pick from either suite Google Apps for Business offers the least expensive and quickest implementation SaaS Suites for Communication, Collaboration and Content Management: Assessing Google and Microsoft 22 August 2012

14 UNDP cloud computing benefits 1. Mobility - Support for a changing global workforce working from anywhere, anytime, on any device. 2. Significant cost savings annually 3. Reliability of cloud enterprise services 4. Secure, integrated enterprise online environment accessible remotely 5. Collaboration across interoperable Industry ten top benefits systems and communcties of practice

15 Programme Support in Bangladesh A2i leverages the UNDP Google Apps for Business Long-Term Agreement for programme delivery. Key drivers and benefits include: UNDP has partnered with the Prime Minister s Office to deliver the Access to Information (a2i) Programme, embracing ICT as a powerful enabler for Bangladesh s socio-economic transformation. Great value for money Easy to deploy, adopt, and use Quality messaging/collaboration tools Solid security and compliance Google Drive, Docs, Hangouts, Google+ has been very successful in transforming Bangladesh into a middleincome country, leveraging the benefits of ICT by improving traditional public services delivery across Bangladesh.

16 Better collaboration and communications Now we can simplify, standardize, and streamline communications across the organization, allowing UNDP to do what it does best: providing knowledge and expertise around the world. Maty Ndiaye, Outreach and Public Information Officer, Communications Office, Bureau of External Relations and Advocacy, UNDP Co-authoring is great colleagues can edit the same document from two different offices and two remote locations, without having to worry about whether we each have the latest version, without having to compare our copies of the document. Patrick Pee, Assistant Resident Representative, UNDP Malaysia

17 Optimized programme support With the cloud we can now improve collaboration for programme support and this can lead to better communication and more productivity, allowing UNDP to improve its support for our partners around the world. Silvia Morimoto, Chief of Staff, Regional Bureau for Asian and the Pacific I am pleased to be a part of the project team to oversee and test cloud performance and capabilities, working closely with one very proactive migration team. The move to the cloud was unbelievably seamless and functionality is better than ever with nearly unlimited capacity as well! Peter Liria, Director, Ethics Office

18 Is our data safe in the cloud? A lot of people ask me if our data will be safe in the cloud. Yes, it will, as we have taken steps to ensure this. We've convened Chief Information Security Officers from many UN Agencies and came up with actions to mitigate risk in cloud computing. Paul Raines, Chief Information Security Officer, UNDP What we did to ensure our risk profile: Convened a task force of Chief Information Security Officers producing a white paper with recommendations to mitigate cloud computing risks Had our legal team (singular) ensure there were contractual provisions placed in the services contract to protect UN privileges and Immunities Ensured UN privileges and immunities were adequately protected UN system white paper on cloud computing risks and recommended mitigating actions UNDP is certified by LRQA as following ISO standards 27001/2 and 9001 Created an information classification & handling guideline and associated on-line training for users to ensure proper user handling of sensitive information in the cloud

19 UNDP moves to the Office 365 cloud Microsoft expressed astonishment at our rate of success, delivered in record time (22,000 accounts - 80TB of data in under 4 months), while Microsoft around the world watched an incredible speed of delivery. Smooth as Silk In Bangladesh, the migration was as smooth as silk. The key was workstation readiness and great support from the team. Three cheers to UNDP s migration to Public Cloud! And we look forward to migration to the Office 365 productivity suite, OneDrive! My Dad loves the cloud! Koi (son of James Nguyen, Windows Specialist, OIST/UNDP) B.E.M. Manjur-e-Khuda, ICT Manager, UNDP Bangladesh B.E.M. Manjur-e- Khuda, ICT Manager, UNDP Bangladesh

20 Cloud Services are Infrastructure as a Service NETWORK Platform as a Service APPLICATIONS Software as a Service END USERS Humanitarian Service END GOAL

21 Understanding our paradigm shifts 1. People - from co-workers to co-creators Crowdsourcing, mobility, social media, collaboration 2. Technology- infrastructure support to service delivery Green ICT, server-less offices, cloud, I-A-A-S, S-A-A-S, P-A-A-S, Office of the Future 3. Processes - from backroom operations to business innovations Mobile banking, eservices, e- government, cell phone malnutrition monitoring

22 Enterprise ICT landscape UNDP Eritrea solar panels Capacity Development - Poverty Reduction lllllll llllllllll Mobile money coverage in Democratic Republic of Congo: SURGE Capacity Sustainable, green UN House in Viet Nam Emergency Notification System UNDP Guatemala mobile disaster recovery unit Guiding Principle: The CO local ICT infrastructure should be resilient, compact and reduce/simplify to only connectivity as much as is feasible. It should follow UNDP cloud computing strategic direction and the standard of ONE OFFICE IN A BOX, where all ICT is standardized in a single

23 2015 and Beyond lllllll llllllllll ICT Innovation Hub Information workers will erase the boundary between enterprise & consumer technologies. Frank Gillett, Forrester

24 Our journey to the cloud has been informed by UNDP s organizational needs as well as the evolving roadmaps of key players in the field, where we are able to leverage the best of all possible worlds to deliver on our potential and our promises THANK YOU!

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