OpenPortal Software. Adaptation, integration and deployment of a quality management software PROFESSIONAL SUPERVISOR TRAINEE

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1 TRAINEE Amandine LE CAHAIN 3rd Year Computer Science Department INSA de Rennes PROFESSIONAL SUPERVISOR Mr. Steven CHAZAL Functional Architect OpenPortal Software OpenPortal Software Adaptation, integration and deployment of a quality management software 2 ND ENGINEERING CYCLE PROFESSIONAL TRAINING From 18 th of June to 24 th of August, 2012 INSA DE RENNES 20 avenue des Buttes de Coësmes RENNES OPENPORTAL SOFTWARE Angers Technopole Rue Faraday BEAUCOUZE

2 Contents Acknowledgements... 3 Introduction... 4 OpenPortal Software, between precision and customisation... 5 A. Identity card... 5 B. Timeline and key figures... 5 C. Solutions and strategy OpenPortal and See-K Customisation all the way!... 6 D. My mission in OpenPortal Software... 7 Improving their quality management process... 8 A. Understanding Quality Management in software making What is a quality process? Benchmark SquashTM, how does it work? Adaptation Documentation and tutorials Possible Improvement B. Integrating SquashTM into the existing quality management platform SquashTM, its bugtracker and OpenPortal s Support How to make those two applications communicate: Plug-In J2EE, Maven and Eclipse Results My personal contribution and what I ve learnt from this internship A. SquashTM OpenPortal: Goals and possible evolutions B. My 10 weeks in OpenPortal Software Appendix A. Professional training planning B. Pattern of a basic quality process C. Benchmark D. SquashTM: functional mind map E. SquashTM: Application environment screenshot F. SquashTM: Tree diagram organization Summary Amandine Le Cahain Professional training report 2

3 Acknowledgements I would like to thank Steven CHAZAL, my tutor, who made this work placement a rewarding, interesting and pleasant memory. I would like to thank Mathieu and Yannick, my desk neighbours, for always being in a good mood and helping me when needed. I would like to thank Laurent, Xavier, Jérôme, Damien, Mathias, Mathieu, Benoît, Yann, Matthieu, my openspace coworkers, for all good moments we shared during this 10 weeks. I would simply like to thank all OpenPortal s workers for their welcome. Amandine Le Cahain Professional training report 3

4 Introduction As an engineering student in Computer Science department, my professional training takes place in OpenPortal Software an independent software maker known in Human Resource Management and University Management fields. As a trainee, I worked at Steven CHAZAL s side who is the functional architect in OpenPortal Software. I had many opportunities to discover various new aspects of a software firm environment. Thanks to this report, I ll present you my work during these 10 weeks within OpenPortal Software by covering: First of all, a brief description of OpenPortal Software identity, history and activities; Secondly, my work to help improving their quality process management; In conclusion, my personal contribution and what I ve learnt from this internship. Amandine Le Cahain Professional training report 4

5 OpenPortal Software, between precision and customisation A. Identity card Founded 1995 Founder Headquarters Business Offices Core Activity Area served Workforce Revenue (2011) Website Investors Gilles Guerrin Angers Technopole Paris Montparnasse OpenPortal Software is an independent software maker. OpenPortal s core activity is Enterprise Resource Planning focused on human resource management and university management. Selling and Services : West Europe, Maghreb, USA, Canada Partnership Counsel : Middle East, Asia, Africa, South America About 60 employees About 5 millions of euros Ouest Ventures, CDC Entreprises, PDLD B. Timeline and key figures 1995 Foundation of ILLICO 2006 OpenPortal Software 2007 Microsoft Gold Partner 2009 Buyout of Triviumsoft 2010 Key accounts & Mid-Market ILLICO became OpenPortal Software and a business team is settled in Paris. New product: OpenPortal Education. OP Software also earned its 3 rd Oséo Program rewarding its innovation. New investors chose to trust OpenPortal. Capital: Triviumsoft s Human Capital Management field buyout. A new team is settled in Paris. Revenue: About 5 millions of euros Growth: 60% compared with 2009 Amandine Le Cahain Professional training report 5

6 Revenue Evolution (in thousand euros) Revenue Distribution Licenses 14% Hosting 4% ASP 16% Mainten ance 12% Services 54% C. Solutions and strategy Nowadays, 60 customers trust OpenPortal Software s solutions with 50 customers known in education s field and 10 customers known as human directory offices. 1. OpenPortal and See-K OpenPortal Software s main product is the business software OpenPortal. This full web solution provides many tools for training management, skills management and schooling. OpenPortal software became in a few years a major actor in its market. OpenPortal is including See-K as its Human Resource Management component which is also available as a standalone software suitable for human resources offices. OpenPortal merged with See-K builds the complete web application. OpenPortal is based on multiple modules working independently but linked together to provide a full web application. OpenPortal can supply all necessary tools for both university and professional training centres. 2. Customisation all the way! OpenPortal s modular architecture is one of its major strength in a diversified business world. OpenPortal can be customised to accommodate customer s needs by selecting suited modules. OpenPortal stands out from the competitors thanks to its extensive customisation capabilities. Since each industry has its own specialized lexicon, users can change every label of the application, hence making it more familiar. Amandine Le Cahain Professional training report 6

7 D. My mission in OpenPortal Software As a trainee in Product and Innovation Department, I was involved in the improvement of the quality management cycle and particularly in the testing process. OpenPortal s way of working is based on an iterative and incremental agile software development method known as Scrum. In the Scrum method, an iteration is called a sprint and is composed of 4 steps: Product Backlog: Definition of the set of features needed at the end of the sprint; Sprint Backlog: The development team determines how much they can commit; Sprint: Development stage, varying from 2 weeks to 1 month; Working increment of the software. This development method is used when an OpenPortal module has to be corrected or when a new functionality has been validated and has to be developed. During the step 3 named Sprint, before delivering the working solution, numerous tests must be performed. An application s increment often needs to be corrected and testers must identify and keep a description of each error. Testers are on their own to manually execute tests referring to their knowledge of the application and functional architect specifications. My mission was to integrate a new tool to help testers and functional architects managing tests. Amandine Le Cahain Professional training report 7

8 Improving their quality management process A. Understanding Quality Management in software making 1. What is a quality process? A precise description of a general quality process would take a long time to introduce. Mainly, some vocabulary points must be clarified. A quality process is built around essential terms such as: Need and requirement: A need can be at the origin of many specific requirements. These two terms are quite related as explained on this following pattern: NEED Raised by user Is at the root of several REQUIREMENTS Included in the working product Use Case: A use case is a steps list. Steps, all together, provide a standard scenario which could be executed by a lambda user. It also defines actors, goal, level, preconditions and many others parameters depending on the accuracy of the use case. User Story: Originally from agile methodologies, a user story gathers all needed information in a simple sentence: "As a <role>, I want <goal/desire> so that <benefit>" Test case: A test case is a set of conditions or variables under which a tester will determine whether an increment is working correctly or not. A quality process is composed of these essential ideas and follows a logical succession of steps. The solution I integrated had to provide all necessary tools to manage an overall quality process. REFERENCE TO APPENDIX SECTION: B. PATTERN OF A BASIC QUALITY PROCESS 2. Benchmark For starters, rather than integrating any software chosen in a hurry, an essential step consists in listing different software from the Quality Management market. A well-known leader in this software industry is HP Quality Center also known as Mercury. HP Quality Center is a set of web-based test management applications including requirements management and business process testing for IT and application environments. Unfortunately, this software isn t free and represents a huge investment in terms of time and money. Amandine Le Cahain Professional training report 8

9 There were several constraints to respect: Free software; Open source; Fully web-based; Requirements management linked with test case; Test campaign management including report and statistics; Filters and research fields. A few software matched these scope statements such as Testlink, SalomeTF, XStudio and among them SquashTM.. REFERENCE TO APPENDIX SECTION: C. BENCHMARK SquashTM turned out to be the most adaptable web application and checked all the statements. SquashTM is an open source project administrated by a French information technology consulting firm named Henix which is selling expertise on this project. SquashTM has a dynamic community and a frequently updated development roadmap. 3. SquashTM, how does it work? SquashTM is the test repository manager found in the open source Squash toolkit. This toolkit also includes Squash TA, a toolbox for functional testing automation. SquashTM allows to manage requirements, test cases and campaigns execution, in a multiproject context. Requirements, test cases and campaigns are the 3 main panels which, connected to each-other, create the complete web application. Every panel provides a tree diagram classified by project and a working area. One requirement can lead to multiple test cases. Once test cases have been performed, the requirement is tagged as successful if no error has been encountered. A test case gathers up an information tab and a detailed script to execute. While used in a campaign, test cases steps are executed one by one and tagged as successful, failed, blocked or in progress by testers. Squash enable users to edit statistics and reports on requirements coverage by test cases and campaign progress. REFERENCE TO APPENDIX SECTION: D. SQUASHTM: FUNCTIONAL MIND MAP This web-based application needs a server running on either any Linux distribution or Windows. A virtual machine has been installed with LAMP (Linux, Apache, MySQL, PHP) to provide any necessary tools. SquashTM has been installed with its own database which I changed for MySQL for a cleaner installation. SquashTM is running on Jetty, its HTTP server, which is installed from the same repository package. REFERENCE TO APPENDIX SECTION: E. SQUASHTM: APPLICATION ENVIRONMENT SCREENSHOT Amandine Le Cahain Professional training report 9

10 4. Adaptation Whereas SquashTM has more information and research fields than others free software from the same industry, it s still not possible to configure every field or label. OpenPortal s quality process must fit SquashTM and it was my work to make it suit. Customisation First of all, the most difficult task was to associate their quality process with general concepts and then to split this process into folders and items to fit SquashTM s tree diagram. All panels share the same highest node level which is named a project in Squash lexicon. Two major projects have been created; OpenPortal and See-K, by binding a project with a software in this instance. Into this project, each tree diagram is independent and can be managed as needed: Requirement tree diagram is ordered by professional view. Folders and items represent customers activities and needs. Test case tree diagram is managed by modules and software functionalities. Campaign tree diagram is extracted from Scrum methodology where project and sprint represents folders and items. REFERENCE TO APPENDIX SECTION: F. SQUASHTM: TREE DIAGRAM ORGANIZATION To perfect this adaptation, I integrated two different important projects already written in Excel and Word formats. Access levels In the short-run, this application will be used by testers and functional architects to manage their internal processes. In the long-run, salesmen and consultants would be granted to access the software with a full reading and limited editing rights. Finally, in a commercial purpose, accesses could be sold to customers to enable them to follow testing phase of their orders. SquashTM provides two levels of right customisation. Each user belongs to a group and a profile that define his access to requirements, test case and campaign items. Automation SquashTA can provide a piece of software as a toolbox with ability to automate test case. Some well-known software included in this package are Selenium, Sahi, Maven, Eclipse. Test automation simulates user s actions on a web application environment. Unfortunately, OpenPortal, due to its complexity, represents a hard task to convert into an automated script. I didn t deal with this part for a matter of time but it can easily be a topic for another trainee project. Amandine Le Cahain Professional training report 10

11 5. Documentation and tutorials Now that SquashTM fits OpenPortal environment s needs, I must make sure that it is as easy to use as possible. I had to create various tutorials and a complete documentation for novice users. To complete this goal, some possibilities were workable: Type of Documentation Pros Cons Word/PDF Video SquashTM Well-Known and Classic format More attractive and dynamic Easily modifiable Always up-to-date Can be boring Hard to evolve. Need to record a new video to change with the former one. Need a minimal knowledge of the application to be usable I ve chosen to record a basic tutorial as a video in order to make it livelier. This 7 minutes video provides all basic knowledge to begin with SquashTM environment. Users can increase their knowledge with the second and more complete documentation written as SquashTM test cases. To provide a good maintenance of this documentation, SquashTM test cases can be edited as it s needed. SquashTM s development roadmap will affect documentation update so we needed something able to evolve easily as opposed to a Word or a PDF document. Last but not least, since its documentation is only available through the software itself, it is actually easier to learn how to use it. 6. Possible Improvement To help SquashTM perfectly fits in OpenPortal s work life, some improvements are imaginable. Few are already included in SquashTM s development roadmap while others are more specifics to OpenPortal s needs. Here are some major improvements extracted from a non-exhaustive list sorted by importance and feasibility: Impacted domain Connexion Ergonomics Reporting Improvement description Report a fault on OpenPortal s inner bugtracker Mercury items importing and exporting scripts Picture linked to each test step visible during executions Fault statistics classified by campaign Amandine Le Cahain Professional training report 11

12 As I explained earlier, HP Quality Center alias Mercury is a well-known and widely used software. Some OpenPortal s customers use HP QC to perform testing phases on their own on a product they bought. Importing these written test cases in SquashTM and exporting SquashTM test cases to HP QC could create a better partnership with the customer who is more involved in testing process. When testing an increment, testers must refer to documents supplied by functional architects. In order to buy time, screenshots and models could appear during execution in a window next to each test case step. Through its bugtracker plugin, SquashTM can manage and report faults but no related statistics can be generated. Creating a plugin to generate fault statistics classified by campaigns or projects could be an interesting evolution. Hopefully, managing reports generation with plugins appears in SquashTM roadmap. The most urgent need was the possibility to report a fault into OpenPortal s internal bugtracker called Support. B. Integrating SquashTM into the existing quality management platform 1. SquashTM, its bugtracker and OpenPortal s Support SquashTM provides a plugin management engine to connect with a bug tracking system. A bugtracker is a software application that is designed to help quality assurance and testers keep track of reported software bugs in their work. By editing a server s configuration file, SquashTM enables and creates a link with a chosen bugtracker and a provided HTTP address. SquashTM is able to connect with two well-known bug tracking systems: Mantis, an open source bugtracker, and Jira, a commercial software. SquashTM integrates these two bugtrackers as plugins and, if enabled in its configuration file, adds, in its application environment, new tabs and modules. OpenPortal s bug tracking system has been internally developed with all Microsoft tools provided by their gold partnership. Named OpenPortal s Support, it provides all necessary components to report bugs and manage customers needs. Linking OpenPortal s Support with SquashTM will buy testers time and make SquashTM more attractive and easily to use. Amandine Le Cahain Professional training report 12

13 2. How to make those two applications communicate: Plug-In If SquashTM is able to connect with plugins, so wouldn t it be better to create a Support s plugin on the same pattern? SquashTM makes available all sources files so we can download them and use them to improve this open source project. Here is a simple outline of how we have to connect OpenPortal s Support with SquashTM: MANTIS SquashTM Make available Interfaces Support Plug-In WSDL File Support Web Service OpenPortal Support JIRA SquashTM provides 3 fixed interfaces implemented by each plugin. A WSDL file, provided by each bugtracker, creates all classes needed in the development stage. A web-service is needed to make communicate OpenPortal s Support and Support plug-in. 3. J2EE, Maven and Eclipse SquashTM has been developed in Java programming language and can be built with Maven, a build automation tool typically used for Java projects. Maven is an open source build manager and is recognizable by its specific project configuration details file; POM.xml. POM means Project Object Model and each pom.xml provides all configurations required for a project such as dependencies, profiles, build configuration, project details, modules and folders to compile and many properties. Eclipse is a widely known software development environment providing universal toolset for development. More and more, Eclipse has the volition to be adapted with all existing tools. Maven is totally supported by Eclipse and a special plugin can be installed to import Maven projects as Eclipse projects. Unfortunately, it doesn t always work as wished. When importing a Maven project with this Eclipse plugin, class paths aren t always provided. After some research, maven has a command line Amandine Le Cahain Professional training report 13

14 which creates an eclipse project with all its dependencies and class paths. I worked on Eclipse during the whole development stage and importing this Eclipse project as an existing Java project was really noticeable. SquashTM project has been split in numerous Java projects and an existing one was Mantis bugtracker. I duplicated this project and renamed it as Support bugtracker. I used the same architecture to be sure not to forget anything. A special folder contained all generated classes from Mantis WSDL. I ask for a WSDL file with classes I needed to create Support s own folder. From now on, by using these generated classes, I wrote all necessary classes implementing SquashTM s interfaces. After fitting pom.xml files to compile my new plugin, I resolved some problem and I got a deliverable application which I tested on my personal computer. 4. Results As a conclusion for this development stage, on account of summer leave, a co-worker who is specialised in servers administration gave me the web service I needed to implement interfaces classes by his return day. Before that, during 2 weeks and a half, I ve been advised to use xml files as configuration files. I lost a precious time working on this xml files whereas a clean WSDL file and a web service could have given me all I needed. Despite this little disadvantage, I performed some tests on a first solution which, unfortunately, isn t complete as I finished my summer work placement. All data are well recovered from the Support web service. It means that implemented methods, provided by the web service, are corrects and the communication between these 2 applications is working. From now on, the next step is to create a posting script which will get back all information posted in SquashTM while creating an issue and post them on OpenPortal s Support. It consists in implement a script which, by url encoding, reclaim all information posted in Squash. I had no time to finish this project and I ve done what I could to make it fit in my short development stage time with all disadvantages of summer leave. Amandine Le Cahain Professional training report 14

15 My personal contribution and what I ve learnt from this internship A. SquashTM OpenPortal: Goals and possible evolutions SquashTM, now deployed in OpenPortal s work environment, will significantly help managing testing process. Functional architects are able to write their requirements and test cases on SquashTM for centralizing and archiving their work. Testers don t have to look for information scattered in every data servers, they have all they need in SquashTM environment in the form of items (requirements, test cases) and attachments. Salesmen and consultants will be able to take a look at requirements and correct them if they think it has to be. Afterwards, when a customer asks for a new increment or if salesmen or consultants think it s a good improvement, they will be able to edit and write their own requirement according to customer s needs. Customers, if they want to be granted to access OpenPortal SquashTM application, could be able to keep an eye on their request, see if requirements fit to their needs and follow testing process status. All improvements I dealt with in part 1.A.6 could possibly be approached as a subject for a programming training. They will enrich this quality management tools which is, for the moment, really promising. In the same theme, some software provides a global management of Scrum methodology. Maybe it s not a good idea to sprawl and to be diversified so much but it s an improvement to consider and think about. B. My 10 weeks in OpenPortal Software I would have never wished a so rewarding work placement. I learnt what a quality process is, how to manage it and how is it applied in a software firm such as OpenPortal. This quality aspect of my professional training has been really precious. I ve never learnt precisely how quality managing works in a professional world until now. This knowledge is a real personal enhancement by discovering some professions turning around quality process. I improved my technical knowledge and I found out how a plugin is used to make communicate two different applications. I used for the first time Maven, a build manager and I understood how the whole application is built. From now on, I ve some notions of how a web service works and why is it used. As a trainee, I had to suit to an unknown professional world and I had the chance to be with 30 years old coworkers both expert and funny. I spent 10 great weeks evolving and learning in this new environment. I discovered a way of working and a relaxed but still serious atmosphere. My professional training in OpenPortal will stay a precious memory. Amandine Le Cahain Professional training report 15

16 Appendix A. Professional training planning 19/08/ /08/2012 Video Finalisation 24/08/ /08/ /08/ /07/ /08/2012 Development Stage 05/08/ /07/ /07/ /07/2012 Documentation Tutorials 22/07/ /07/ /06/ /07/2012 Adaptation, integration, deployment of SquashTM 08/07/ /07/ /06/ /06/ /07/2012 Quality process analysis 18/06/ /06/2012 Integration in firm environment Benchmark 18/06/2012 Amandine Le Cahain Professional training report 16

17 ENSEMBLE DES CAS DE TEST Adaptation, integration and deployment of a quality management software B. Pattern of a basic quality process Procédure Qualité Interne BESOIN Client Donne des EXIGENCES Sur le produit final Sous-entendues dans la Doivent être prises en compte dans le Permet d écrire la Donne l énnoncé du CAS D UTILISATION Déclenche un CAS NOMINAL USER STORY Utilisateur EXTENSIONS Permet de déduire un Possède un ou plusieurs CAS DE TEST 1 CAS DE TEST 2 CAS DE TEST 4 Testeur CAS DE TEST 3 Nouvelle exécution des tests Tests valides Tests incorrects Retour Client NOUVELLE IMPLEMENTATION VALIDE DEBUGGAGE Amandine Le Cahain Professional training report 17

18 C. Benchmark SalomeTMF Testlink Squash TM Xstudio GLOBAL Gratuit x x x x Opensource x x x x Web x x x x Comptes utilisateurs & droits x x x x Personnalisation des formulaires x x x Suivi de l'avancement x x x x Satistiques et graphiques x x x x Liens entre exigences/cas de tests/campagne x x x x API, Web Service (anomalies, patchs, extensions) Mantis Mantis EXIGENCES Criticité x x x Statut x x x x Pièces-jointes x x x x Versionnage x x Import/export x (CSV) x CAS DE TESTS Factorisation des cas x x Importance x x x x Pièces-jointes x x x x Import/export x (CSV) x Versionnage x Automatisation Scripts Java x x x Autres CAMPAGNE DE TESTS Pièces-jointes x x x FILTRAGE Par produit x x x Par statut x Par type x x Par importance x Par projet x Autres x x AJOUT DE FONCTIONNALITES Possibilité d'implémentations x x x x Langage Java Java Java Java TOTAL Amandine Le Cahain Professional training report 18

19 D. SquashTM: functional mind map Sur la référence Sur le libellé Sur la criticité Historique des versions CSV XLS Calc Version Description Référence Criticité Pas de test Action Résultat Pièce-jointe Recherche Recherche Import Excel En.zip PROJET MODULE CAS DE TEST Importance Pièce-jointes Historique des exécutions Sur le libellé MODULE CAMPAGNES Description Pièces-jointes Plan de test Plan de test Type Planning Fin réelle Type jeudi 30 août 2012 Login Prénom Nom Description Etiquette Actif ou non Description Pré-requis Référence Ajout/suppression de cas Assigner Importance ITERATIONS (EXECUTABLE) Description Pièces-jointes SUITES DE TEST (EXECUTABLE) Description Statistiques Ajout/suppression de cas Assigner Importance Début prévu Début réel Fin prévue Exécution Etat Type Date IEO ou popup Pièces-jointes Commentaires Couverture des exigences par les campagnes MODULE REPORTING Impressions Export Plugginisation Possède un(e) ou plusieurs Pièces-jointes Peut être référencé par Sur le libellé Sur l importance Avancement de l exécution Organisation de Squash TM USER Groupe HABILITATIONS Par projet Lecture seule Lecture/Ecriture Historique des modifications Date Utilisateur Evénement MODULE EXIGENCES Possède un(e) ou plusieurs Statut Pièce-jointes Import Recherche Avec test ou sans Amandine Le Cahain Professional training report 19

20 E. SquashTM: Application environment screenshot Working Area Tree Amandine Le Cahain Professional training report 20

21 F. SquashTM: Tree diagram organization Campagne Possède une Possède une Chantier Sprint 717 V1 Sprint Version V8, V9... Côté Campagne Logiciel Projets 717 Interfaces G3P Recettes Module Campagne Modèle organisationnel 30/07/2012 Côté Métier Côté Produit OpenPortal Logiciel Processus Enseignement FPC Application Session Rôle Programmer les activités et gérer les emplois du temps Sous Processus Domaines facultatifs Activité RF, Avec demande de prise en charge... Créer les sessions d inscription et de planification Exigences Cas de test Tâche Fonctionnalité Créer une session Créer une session A plusieurs Pas de test Action Sous-entend des Cliquer sur, Renseigner, Choisir... Module Exigences Module Cas de test Amandine Le Cahain Professional training report 21

22 Summary OpenPortal Software is an independent software maker focused on human resource management and university management. OpenPortal Software quickly became a major actor in Enterprise Resource Planning industry with its blockbuster product known as OpenPortal used by 60 customers from education and human resources management fields. During 10 weeks, I stepped in quality process management and my mission consisted in integrate a new tool to help testers and functional architects managing tests. I discovered both what a quality process is and how to manage and administrate it. I improved my technical knowledge by implementing a plugin and finding out how it has to work. This professional training has been a successful experience both on personal and technical levels. OpenPortal Software est un éditeur de logiciel de gestion de la formation et de gestion des talents. Son produit phare, connu sous le nom d OpenPortal, utilisé par 60 clients confondus entre universités et bureau de ressources humaines fait d OpenPortal Software un acteur majeur de ce milieu professionnel. Pendant 10 semaines, je me suis immergée dans la notion d administration de processus de qualité et ma mission consistait à intégrer un nouvel outil afin d aider les testeurs et les architectes fonctionnels à gérer les tests. J ai découvert à la fois ce qu était un processus de qualité et comment l administrer. J ai amélioré mes connaissances techniques en implémentant un plugin et en cherchant comment le faire fonctionner. Ce stage aura été pour moi une expérience très enrichissante autant sur le plan personnel et relationnel que technique. Amandine Le Cahain Professional training report 22

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