Capabilities for Banking and Finance. FPT Information System. Copyright 2011 FPT Information System. All Rights Reserved. Contact information

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1 Capabilities for Banking and Finance FPT Information System Contact information Address: 101 Lang Ha, Dong Da, Hanoi, Vietnam Tel: Fax: Copyright 2011 FPT Information System. All Rights Reserved.

2 FPT INFORMATION SYSTEM CAPABILITIES FOR BANKING AND FINANCE Contents 04 Introduction 06 Projects 11 Products - Solutions & Services

3 4 Capabilities for Banking and Finance FPT Information System 5 INTRODUCTION FPT Information System Corporation (FPT IS) is a member of the FPT Group with eight subsidiaries and a joint venture in Vietnam. In addition, to penetrate further in regional market, we established two representative companies in Singapore and Cambodia and an office in Laos. It is home to more than 2200 engineers with in-depth expertise in application software, ERP and IT services, systems integration, and business process outsourcing. FPT IS has worked side by side with its clients for twenty years to provide superior products and IT solutions for major sectors, including: banking finance, securities, public finance, telecommunications, security defense, healthcare and education, the government and enterprises. FPT IS entered the banking-finance sector in 1991 in the early years when the Vietnam Maritime Bank was founded and FPT IS developed the first branch automation software deployed at the bank. FPT IS has progressed and sold its solutions to many banks, and signed contracts to become an agent of global IT giants such as IBM and Compaq. The company reached a major milestone when it implemented the core banking system for the AS400 server of the Bank for Foreign Trade of Vietnam (Vietcombank) in Software products/solutions development, systems integration, and IT services in the bankingfinance sector have since become major business domains of FPT IS. FPT IS researches and develops solutions to help customers improve their competitiveness and business performance. The company has launched many products/solutions in a variety of versions to suit customers in different periods of the market s development. Typical FPT IS products/solutions for the banking and finance sector include Smartbank, FPT.UTS, FPT.SmartConnect, and FPT.SBRS. Over the years, FPT IS has demonstrated its strengths in the banking-finance field: It has developed a comprehensive system of products/solutions to serve a wide variety of operations at banks, securities companies, and financial organizations. It is the only company that provides overall solutions for Vietnam s capital market including systems for trading stocks and bonds; monitoring transactions; registering and clearing deposits; open market bidding; and managing core stock businesses. It provides comprehensive solutions from IT infrastructure (servers, networks, security, etc) to banking applications (core banking, switching, card management, credit scoring, risk management, etc.). It is the only company with a nationwide network for warranty and maintenance service, offering its customers 24x7 technical supports. FPT IS has extensive experience in the banking finance field, with a large and well-qualified professional staff of experts. It is a high ranking partner of leading global IT firms including IBM, HP, Cisco, Oracle, Fidelity, Thales, Hypercom, and Gemalto. Smartbank core banking software is the preeminent core product of FPT IS. It has already been applied at 25 banks in Vietnam and throughout the Southeast Asian region.

4 6 Capabilities for Banking and Finance FPT Information System 7 projects FPT IS has always worked side by side with its customers and partners to implement information systems which have contributed to the success of its customers and the socio-economic development of the country 1. Banking - Finance 2001: FPT IS provided the financial switching system, card management software, and automatic teller machines (ATMs) for the Bank of Investment and Development of Vietnam (BIDV), marking the first widespread deployment of ATMs in Vietnam. FPT IS has since provided and installed more than 7000 ATMs, accounting for nearly 60% of the ATMs in banks across the country. 2002: FPT IS provided the financial switching system, card management software, and ATMs for the Bank for Foreign Trade of Vietnam (Vietcombank) and became an official partner of Oasis, which is now Fidelity, the world s leading provider of banking solution applications. FPT IS cooperated successfully with Oasis to implement IST/Switch, the financial switching solution that contributed to Vietcombank becoming the leading issuer of bank card in Vietnam. 2004: FPT IS programmed the network system for Vietcombank, the first time it programmed and implemented an international standard network and security system for a bank in Vietnam. 2006: FPT IS designed, and provided equipment, software and services for the national financial switching system (Banknet Vietnam). Consumers were no longer limited to only making payments at a bank; they could now use their bank card for payments at any ATM/POS in the Banknet Vietnam system. This project officially connected all the ATMs of banks in the Banknet Vietnam system, thereby contributing to the success of the national financial switching system. 2007: FPT IS provided the application system of multi-application smart chip cards (EMV) for Vietcombank, the bank with the greatest number of ATMs and cards in Vietnam. The project helped Vietcombank pioneer the conversion to EMV. It raised Vietnamese banks to international standards and promoted the development of non-cash payments. Vietcombank s customers can now use a secure multi-option card payment system and avoid the risk of fake cards and information theft.

5 8 Capabilities for Banking and Finance FPT Information System 9 2. Securities (HNX). The system has been side by side with trading government bonds in accordance with complies with the new business demands and Since the beginning of the Vietnamese securities market, FPT IS has been a reliable and credible partner of the State Securities Commission, the Hanoi and Ho Chi Minh City Stock Exchanges, the Vietnam Securities Depository Center and other securities companies. The Minister of Finance honored FPT IS as the unit that made the great contributions to the development of Vietnam s securities sector. FPT IS has worked side by side with its customers on many major projects which have contributed to the rapid development of the securities market over the past decade: 2000: FPT IS deployed the deposit and clearing system for the Ho Chi Minh City Securities Trading Center (now the Ho Chi Minh City Stock Exchange - HOSE) when it was established in The system was the foundation for the formation and development of the HOSE and the entire Vietnamese stock market. FPT IS implemented BOSC core business management system designed and developed by FPT for Bao Viet Securities Company (BVSC). This was the first business system deployed for BVSC when it joined the early days of the Vietnamese stock market, setting up a firm foundation for BVSC s development. 2004: FPT IS was the first and only unit in Vietnam to design, create, and deploy the stock trading software for the Hanoi Stock Exchange 2007: them consistently since the beginning. FPT IS implemented the HNX remote listing stock trading system, thereby ensuring database security and providing richer, more varied stock information to better satisfy both public and market members demands. The system also supports more efficient, transparent, and professional operation of the stock market. FPT IS deployed the FPT.INDEX core business management system for VNDirect Securities Company. FPT.INDEX was developed from the BOSC system and upgraded with new functions in accordance with international standards. This solution helped standardize business activities and promote VNDirect s competitiveness. 2008: FPT IS implemented the over-the-counter (OTC) trading system for the Hanoi Stock Exchange. Previously, there were no legal controls for unlisted public company stock transactions and the OTC system was deployed when UPCOM, the stock market for unlisted public companies, was established in The system creates a favorable environment for and manages the purchase, sale, and transfer of unlisted public company securities and increases transparency for a healthy market. 2009: FPT IS deployed the HNX special bond trading system, an important and significant event for both the HNX and the entire Vietnamese stock market. The system created a new and modern model for the development orientations of Vietnam s stock market and international practices. It facilitates collecting information on supply and demand, bond prices, and interest rates in secondary markets to promote liquidity and help issuers mobilize capital more efficiently. 2010: FPT.UTS, the core software system for securities companies developed by FPT IS, was implemented for Alpha Securities Company. The solution facilitates the management capacity of securities companies and reduces risks in stock transactions, as well as offering added value, technological breakthroughs, and a variety of other services. It includes two parts: The Front Office is for brokerage and the Back Office handles the post-trading business. It supports a wide range of functions from importing, receiving and sending orders to the trading floor, obtaining results and connecting with the HOSE, HNX and UPCOM; to credit businesses (mortgages, advances, margins), and direct connections with the commercial bank systems. Alpha Securities Company was the first to use FPT.UTS and its success set a precedent for other securities companies. The solution was implemented in Hanoi and Ho Chi Minh City to help Alpha Securities Company convert from their old software system that could no longer meet their business requirements or cope with the changes in the Vietnamese stock market to a new one. The updated system fully is flexible enough to handle further changes in the market. It helps securities companies minimize resources, improve working performance, manage systems, and provide better customer service. FPT IS deployed its deposit and clearing registration system FPT.CSD for the Vietnam Securities Depository Center (VSD) in a project that changed the basic organizational structure of the Vietnamese stock market from a two-level to a single level management model. This new system gathers data synchronically at the headquarters in Hanoi and the Ho Chi Minh City branch, manages proprietary information on each investor in the market, and provides a communication gateway for members of the stock market. It creates a foundation for the development of technological services in the future to ensure liquidity and transparency in Vietnam s stock market.

6 10 Capabilities for Banking and Finance FPT Information System 11 products - solutions & services FPT IS has researched and developed a range of products, solutions, and services to meet a wide variety of customer demands in the banking - finance and securities sector. To date, it has launched many products with different versions to suit each customer and every phase of market development including such solutions as SmartBank, FPT.UTS, FPT.Smartconnect, and FPT.SBRS Products - Solutions SmartBank - Core banking software SmartBank is a banking software system based on a modern technology platform with flexible functionalities to meet the specific requirements of modern commercial banks. From version 1.0 in 1999 with four modules, the SmartBank system has now developed to version 3.5 with diverse functions and includes 15 modules to effectively manage banking operations such as ledger accounting, customer information, funds, deposits, credit, collateral, capital, and other business aspects. The system provides modern, state-of-the-art solutions for clients and helps them reduce the total cost of ownership (TCO) and respond quickly to the e-commerce boom. The system supports products for home, internet, and mobile banking, and provides and supports electronic payment methods including smart cards, ATMs, and POS. SmartBank secures trading activities and accepts multi-currency processing as well as sending and withdrawing cash at many places. It also has flexible configuration, high parameterization and automation which enable easy upgrading to a new version. 1.2 Solution for collecting the State budget through banks This solution meets the professional requirements for collecting the State budget via cash, bank transfer, as well as through traffic fines, and import, export, and domestic taxes. The system comprises main modules for voucher processing, recording payment and issuing receipts for traffic fines, connecting to the Treasury and the Customs department, budget management, endof-day processing, and reporting. It enables tellers to collect taxes directly, supports connections to core banking, ATMs, and internet banking, as well as allowing taxpayers and tellers to exchange information regarding taxes, customs declarations, etc. to facilitate budget collection. The solution can be implemented in a short time to meet timely the authorization to collect the state budget via banks. FPT IS experts will hand over the solution to customers and train them in using the system; they will also provide support to resolve any problems that may arise. The solution has been implemented and used in the Vietnam Bank for Agriculture and Rural Development (Agribank); the Bank for Investment and Development of Vietnam (BIDV); Vietnam Bank for Industry and Trade (Vietinbank); and TienPhong Bank. SmartBank is being used by 25 banks in Vietnam and regional countries including: Banque Pour le Commerce Exterieur Laos - BCEL (Lao PDR); the Cambodian Public Bank (Cambodia); Vattanac Bank (Cambodia); the Public Bank of Laos (Lao PDR); Indochina Bank (Vietnam); Laos-Vietnam Bank; Sai Gon Commercial Joint Stock Bank - Saigon Bank; Vietnam - Thailand Joint Venture Bank - VinaSiam; Viet A Commercial Joint Stock Bank, etc.

7 12 Capabilities for Banking and Finance FPT Information System FPT.SBRS State Bank reporting system This system was developed for the State Bank of Vietnam (SBV) to meet its demands for synthesizing reporting data, and managing and economizing time and human resources. FPT.SBRS includes two systems with various functions: the data conversion system has functions for importing, mapping, maintaining, and exporting data, as well as for system administration. The reporting system creates, edits, inputs, and displays reports and exports them in text file format; it formulates measurement reports; manages information on organizations; and administers the system. FPT.SBRS conveniently and efficiently provides its customers with automatic data input and quick editing of data logic without changing the source code or updating the program. Users can update, edit, and add information during the synthesis process, and data can be stored for years to facilitate auditing. The system is available of the State Bank reports according to the decisions of statistical reports structure, structure of a report, etc. that are convenient for users. FPT.SBRS has been usded in banks such as HSBC Vietnam, Vietnam Thailand Joint Venture Bank (VinaSiam), Fubon Bank, Natixis Bank, Commonwealth Bank, Laos - Vietnam Bank, Jaccs Co., LTD, Viet A Bank, Sai Gon- Hanoi Bank, Dai Tin Bank, De Nhat Bank, etc. 1.4 ATM Gateway - Interface between switching and core banking systems ATM Gateway is a communication gateway that connects different information systems to ensure instant and smooth financial transactions. It is highly compatible with any switching or core banking system. ATM Gateway manages transaction fees, supports ATM transactions (including deposits, withdrawals, money transfers, balance enquiries, printing balance sheets and paying bills) as well as POS transactions such as payments, cash prepayment, account balance enquiries, refunds, adjustments, and confirmations. The solution s ISO8583 standardized communication protocol enables easy connection to other systems and customers have 24x7 access to online transactions. The system also supports transactions via ATMs and/or POS. The stability and accuracy of the ATM Gateway has been proven at more than 10 banks in Vietnam, Laos and Cambodia including Sai Gon Thuong Tin Commercial Joint Stock Bank, Sai Gon - Hanoi Commercial Joint Stock Bank, Viet A Commercial Joint Stock Bank, Vietnam Thailand Joint Venture Bank (VinaSiam), Vietnam - Russia Bank, Banque Pour le Commerce Exterieur Laos, and the Cambodia Foreign Trade Bank, etc. 1.5 FPT.UTS - Core software for securities companies FPT IS developed FPT.UTS, the comprehensive solution for securities companies, to improve management capacity and reduce risks in stock transactions; it offers a variety of services, added value, and technological breakthroughs. The solution includes two parts: The Front Office for brokerage and Back Office for handling posttrading business. It connects directly with the HOSE, HNX and UPCOM and supports importing and receiving orders as well as sending them to the trading floor and obtaining results. It also supports credit activities such as mortgages, advances, and margins, and is directly connected with the systems at commercial banks. This solution provides securities companies with the tools to manage their stock market activities and supports managing bonds and commodities market businesses. FPT.UTS supports deposits, trading orders,

8 14 Capabilities for Banking and Finance FPT Information System 15 automatic clearing, rights execution, pledges, etc, and includes new professional functions such as automatic prepayment, T+2 waiting time stock sales, and taking orders on credit. The solution also provides maximum online support for investors regarding queries, placing orders, prepayment, cash transfers, etc. The system provides many benefits for customers. Its open structure and centralized data management are flexible to accept new products and services, and enable securities companies to automate business processes, reduce management costs, expand and manage additional branches, trading offices, and broker agents. FPT.UTS has been applied in the State Securities Commission, the Hanoi Stock Exchange, the Securities Depository Center, the State Bank of Vietnam, Vietcombank, and APEC, FPT and OCS Securites Companies, etc. 1.6 FPT.SmartConnect - Connecting banks and securities companies FPT.SmartConnect is designed and developed by FPT IS to help the network of investors, securities companies and banks operate smoothly and efficiently. This timely solution complies with the recent Ministry of Finance requirements for banks to manage investor funds paid to securities companies. FPT.SmartConnect can be used by both banks and securities companies and includes the following main modules: An interface between securities companies and banks. Automatic checking of investor accounts; transfers to designated banks; and automatic encryption of data to individual bank standards. Verification of securities company and bank rights to execute trading. Storage for trading histories. Synchronization of offline transactions connected to the bank. As a connection between investors, banks, and securities companies, FPT.SmartConnect meets the requirements for money trading, and enables investors to use their accounts to make payments through different banks. It facilitates bank analysis of information provided by securities companies, supports comparison and control of information between the bank s core system and the securities companies, and ensures the security of online transactions. The solution has been applied in the Viet Star Securities Corporation, Phuong Dong Bank, Mekong House Bank Securities Company and the Bank for Investment and Development of Vietnam, as well as the Asia Commercial Bank, HDBank, APEC Securities Company, and VPB Securities Company. 1.7 FPT.SmartFinance - Core software for financial companies FPT.SmartFinance is a multi-function software solution designed for Vietnamese financial companies to manage financial investments and integrate administrative solutions. FPT.SmartFinance comprises 12 modules to manage the comprehensive system for financial companies, customer information resources, capital, accounting systems, credit, guarantees, funds, mortgages, fixed-term deposits, foreign currency, investment mandate information, and securities trading. The software has many proven benefits such as high security for customer confidence, user friendly interfaces, quick trading, easy connection to outside systems, multi-currency processing, and a high capacity for automation. It has been used by Vinashin Finance Company (VFC), Petrovietnam Finance Corporation (PVFC), Post & Telecommunication finance company (PT Finance), and BIDV Financial Leasing Company. 1.8 ATM Monitoring System The ATM monitoring system helps banks reduce human resources costs while improving monitoring to ensure their ATM system is always available to effectively serve customers. The overall system comprises three sub-systems: data input, automatic warnings, and ATM monitoring (functions system administration, ATM status and transactions, and monitoring support reports). The system supports instant data display, and provides comprehensive information on individual ATMs and their transaction status. The ATM monitoring system is currently being used by Sai Gon Thuong Tin Commercial Joint Stock Bank (Sacombank).

9 16 Capabilities for Banking and Finance FPT Information System FPT.STS Securities trading system FPT.STS is a comprehensive solution designed for stock exchange centers and developed with functions that meet common international standards. FPT.STS has three sub-systems including securities trading, market watch, and market information. This solution enables stock exchange centers to standardize operations, develop new products and services, integrate with other systems, and expand when upgrades are required. The system is highly secure with remote transaction capacity, and is supported by professional FPT experts. It is currently being used by the Hanoi Stock Exchange FPT.VSDS Depository and clearing registration system FPT.VSDS is business software created for securities depository centers based on a modern technological platform to manage a large volume of depository data. The functional modules of FPT.VSDS include: managing depository accounts, issuing organizations and securities companies; clearing; executing rights and transferring stock; transmitting and receiving data; and storing trading history. The system is being successfully used by the Vietnam Securities Depository Center. It meets depository center requirements for registering, depositing and settling stocks in one- or two-level, or mixed stock markets. It also supports centralized data processing, managing specific information, and an easy e-gateway set up, as well as creating a range of additional value-added services. The software makes it convenient for customers to pay their mobile phone bills; helps banks diversify their services; ensures security; reduces trade, labor and office costs; and improves global competitiveness. It is being used by Vietnam Thailand Joint Venture Bank (VinaSiam), and Saigon Thuong Tin Commercial Joint Stock Bank (Sacombank) Phone Banking Phone Banking is the automatic teller system for banking via telephone and call centers. The system supports providing overall information about the bank, its exchange and interest rates; general announcements; PIN changes; balance and debt inquiries; and fixed term and/or non-term account searches. Phone Banking comprises three modules for trading management, user management, and connecting with the bank s data system. The software supports direct connections which allow banks to update and manage customer profiles, improve business performance, and save costs. It has been continuously upgraded to improve security for customer transactions and enhance the bank s global competitiveness for international economic integration. The system has been deployed in the Hanoi Building Commercial Joint Stock Bank (Habubank); VID-Public Bank, Laos - Vietnam Bank, and Saigon Thuong tin Commercial Joint Stock Bank (Sacombank) Mobile Banking Mobile Banking enables users to pay their mobile phone bills via a bank s ATM. Mobile Banking gateway server is installed with two programs namely FPT ATM Gateway and FPT Payment Gateway. It features two main functions: FPT ATM Gateway (FAG) communicates directly with the banks. FPT Payment Gateway (FPG) communicates with FAG, clears debts, and searches fee information.

10 18 Capabilities for Banking and Finance FPT Information System Integrated solutions With its in-depth understanding of banking and finance businesses, and a wide range of experience localizing and customizing products for its customers needs, FPT IS has affirmed its continuous No.1 position in systems integration in Vietnam while providing solutions for major banks within the country and throughout the region. FPT IS has successfully implemented many projects for banks including: Integrating the host system of the Taipei Fubon Commercial Bank, Ho Chi Minh City branch. Integrating the hosting, network, storage, and security systems for the electronic information gateway and project implemented at the Securities Depository Center. Network and security systems integration projects for Vietcombank. Integrating the IP contact center for the Bank for Investment and Development of Vietnam (BIDV). Integrating the host system for BIDV. Integrating the network system under the ATM maintenance and service project for the Vietnam Export Import Commercial Joint Stock Bank (Eximbank). Integrating the network security system for Eximbank. Integrating the network under the project for purchasing equipment and software, and providing network infrastructure for the Vietnam Development Bank. Integrating the network and security systems for the network and security devices purchase project implemented by Vietcombank. Integrating the ATM security system for the Vietnam Bank for Agriculture and Rural Development (Agribank) to protect card-holder information. Integrating the Cisco DWDM optical switching system for the State Bank of Vietnam (SBV) and the Vietnam Joint Stock Commercial Bank for Industry and Trade (Vietinbank). Integrating the Banknet Vietnam switching system. Integrating the Hanoi Securities Joint Stock Company contact center with its core CK BOSC system. Developing and integrating the POS/EDC network for BIDV in Services ATM warranty and maintenance services; specialized products and equipment for banks Consulting services: FPT IS provides consulting services for the product lines of ATM, POS, NAC/POS systems, and Switch Financial/ATM product lines; implements, installs, and designs booth. Data card maintenance: With its advantages of a 24x7 call center, the capacity for quick troubleshooting, and continuous online financial switching system, FPT IS is able to provide the following services: Regular periodic technical maintenance Inspection and warning systems to prevent defective devices or modules Replacement of failed components, devices and modules or equipment which were warned Advising and cautioning about environment conditions and installation locations Updating to new versions Backing up and restoring data Anti-virus protection Periodical reporting on the status of the data card system IST/switch system maintenance: In addition to our periodic maintenance, inspection, giving warning, component replacement, updates, backup, recovery, and anti-virus protection packages, customers may also choose other packages for periodical reporting of the switch system functions and switch financial system status, as well as for updating data. ATM training services: FPT IS provides training in NCR, Diebold, and IBM - Omron ATM technology; as well as for operating ATMs, modules, and ATM system control software. Training is also offered for connecting to Switch Financial; handling errors; resolving deficit and surplus of funds, and general customer service. Verification and settlement of complaints and/ or failed ATM transactions: Handling transaction failure due to the host or the ATM Analysing and handling customer complaints about transactions Analysing ATM data Analysing switch/host data Analysing machine, system and device error codes. Analysing transaction steps in the system Analysing trade flows Analysing and resolving fraudulent transactions Gasper system maintenance: Periodic system maintenance Troubleshooting, tracking and monitoring ATM errors Updating data on the server including ATM ID, IP, address, , contacts, etc, to ensure the ATM system is operating efficiently. Updating to newer versions when banks upgrade. Regular periodic reports on the status of ATM operations. Data backup Data recovery Anti-virus protection SDMS system maintenance: Periodic maintenance for SDMS systems Updating data on server Updating to newer versions Downloading data Tracking and monitoring data Reporting ATM data downloads and program updates Updating ATM application programs Restoring and backing up data EJ and File Upload data backup Anti-virus protection NAC system maintenance: Inspecting devices prior to maintenance Periodic technical maintenance

11 20 Capabilities for Banking and Finance FPT Information System 21 Checking for and warning of potential defective equipment Replacing failed components, devices, modules or warned equipment. Advising and cautioning on environmental conditions and installation locations Updating to newer versions Restoring and backing up data Anti-virus protection Periodic reports on the NAC system status POS maintenance: Periodic technical maintenance Checking for and warning of potential defective equipment Free replacement of failed or warned devices, components, and modules Advising and cautioning on environmental conditions and installation locations Periodic report on the status of the POS system ATM refurbishing service: FPT IS provides the following ATM refurbishing services: Renewing depreciated machines Maintaining and or replacing components as necessary and replacing old oxidized mains Repainting ATM shells Setting up the operating system Resetting controls and application software Configuring hardware and software, and connecting to the host Rechecking all hardware and application modules and performing test transactions ATM inspection and testing: Checking that all related goods are intact Checking the machine model Overall inspection of hardware and software licenses Trial installation of operating system and control software Trial run and testing control software functions Testing hardware modules and functions Dealing with warranties for defective devices ATM implementation and installation: Overall inspection of hardware devices prior to installation Advising and warning on power supply Installing operating system Installing control software Installing applications Configuring hardware parameters Configuring ATM parameters Configuring parameters connecting to the host Performing a trial transaction to test the functions of the service Providing ATM operating instructions Handling any problems that may arise ATM warranty and maintenance covers: Inspecting equipment and devices prior to maintenance Periodic technical maintenance Checking for and warning of potential defective equipment Checking for and handling unknown programs and viruses Free replacement of failed or warned devices, components, and modules under warranty Advising and warnings of on environmental conditions and installation locationstions. Periodic reports on the status of the ATM system 3.2 FPT IS service projects include: ATM maintenance for the Bank for Foreign Trade of Vietnam (Vietcombank) Implementing, installing, and maintaining ATMs for companies and banks including the financial leasing company of the Bank of Investment and Development of Vietnam (BIDV) and the Vietnam Export Import Bank (Eximbank) Maintaining the security and communications systems for Vietnam International Bank (VIB) Maintaining computing equipment including network and hosting devices for the Shinhan Vinabank (SVB) Providing, installing, implementing, and training for the Agribank ATM system Purchasing and maintaining the embossing machine for the financial leasing company of BIDV, and training for its operation Providing warranty and maintenance services for bank hosts and networks including BIDV and Vietcombank Maintaining the AS400 machine system for the Vietnam Commercial Bank for Industry and Trade (VietinBank) Maintaining the ATM system and equipment for BIDV in 2006 Maintaining the IST/Switch version 7.5 financial switching system at Vietnam National Financial Switching JSC (Banknet)

12 22 Capabilities for Banking and Finance FPT Information System 23

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