INVESTIGATION AND SECURITY ACTIVITIES INCLUDING VEHICLE TRACKING

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1 JOHANNESBURG OFFICE BALLYOAKS OFFICE PARK, BUILDING B, 35 BALLYCLARE DRIVE, BRYANSTON EXT 7 P O BOX 3044, RANDBURG, 2125 TEL: FAX: PORT ELIZABETH OFFICE 1 ST FLOOR, BLOCK F, SOUTHERN LIFE GARDENS, 70 2 ND AVENUE, NEWTON PARK P O BOX 505, HUNTERS RETREAT, 6017 TEL: FAX: Essential Business Information WEBSITE: REG NO: 1986/003014/07 INVESTIGATION AND SECURITY ACTIVITIES INCLUDING VEHICLE TRACKING May 2012 COMPILED BY: Kim Imrie DIRECTORS: MAUREEN MPHATSOE (CHAIRPERSON), JIM FICK (EXPERIAN), GLEN BALS (EXPERIAN), ANDREW MCGREGOR (MANAGING)

2 Investigation and Security Activities including Vehicle Tracking Contents Contents 1 INTRODUCTION 1 2 DESCRIPTION OF THE INDUSTRY Industry Supply Chain 2 3 SIZE OF THE INDUSTRY 3 4 STATE OF THE INDUSTRY Local Corporate Actions Regulations Black Economic Empowerment Regional International 16 5 INFLUENCING FACTORS Economic Environment Input Costs & Efficiency Crime, Collaboration and Risk Management Information Technology and Technology Labour Resources Environmental Concerns Cyclicality 22 6 COMPETITION Barriers to Entry Research and Development Innovation 23 7 SWOT ANALYSIS 24 8 FUTURE OUTLOOK 25 9 INDUSTRY ASSOCIATIONS REFERENCES Publications Websites 28 APPENDIX 1 30 SASA Gold Class Membership Criteria 30 APPENDIX 2 32 Vesa Members list of Vehicle Tracking companies: 32 ORGANOGRAM Investigation and Security Activities 33 COMPANY PROFILES 35 ADT SECURITY (PTY) LTD 35 ARCFYRE INTERNATIONAL (PTY) LTD 38 BIDVEST MAGNUM (PTY) LTD 39

3 Investigation and Security Activities including Vehicle Tracking Contents CHUBB SECURITY SA (PTY) LTD 42 COMPUTER SECURITY & FORENSIC SOLUTIONS (PTY) LTD 45 ENFORCE SECURITY SERVICES (PTY) LTD 46 FIDELITY SECURITY GROUP (PTY) LTD 48 GUARDIAN FORENSIC SERVICES CC 58 IDECO GROUP LTD 59 IMVULA QUALITY PROTECTION (PTY) LTD 61 PROTEA COIN GROUP (ASSETS IN TRANSIT & ARMED REACTION) (PTY) LTD 63 PROTEA COIN GROUP (SECURITY SERVICES) (PTY) LTD 66 SBV SERVICES (PTY) LTD 68 SERVEST SECURITY (DIVISION OF SERVEST (PTY) LTD) 70 STALLION SECURITY (PTY) LTD 72 TOP SECURITY (PTY) LTD 74 VUSELA RISK SERVICES GROUP (PTY) LTD 76 ORGANOGRAM 88920A 77 Vehicle Tracking Service Providers 77 COMPANY PROFILES 78 ALTECH NETSTAR (PTY) LTD 78 C-TRACK (SA) (PTY) LTD 81 MIX TELEMATICS AFRICA (PTY) LTD 83 TRACKER NETWORK (PTY) LTD 85

4 Investigation and Security Activities including Vehicle Tracking Page 1 of 89 1 INTRODUCTION According to the South African Security Association (SASA) the local private security industry is valued at an annual R50bn. The industry, previously thought of as fragmented, is becoming less so and is moving towards convergence with higher LSM categories and corporates demanding more sophisticated services. Crime and customer demand for improved technological innovations are driving change and have resulted in co-operation between security companies and new and innovative IT entrants. The emphasis of this report will be on investigation, surveillance, guard and other protective activities for individuals and property and excludes the installation of alarm systems as defined by Standard Industrial Classification code Vehicle tracking companies also fall under this sector through the supply and installation of tracking devices, stolen vehicle recovery and more increasingly diversification into fleet management. The cash-in-transit (CIT) sector is also covered. 2 DESCRIPTION OF THE INDUSTRY The security industry, globally and locally, is moving from being isolated in terms of product offerings, customers and industry participants to being much more integrated. Convergence has become a catch phrase and is defined as the ability of one or different networks to carry different services. The term also applies to the physical security industry which is becoming integrated with the IT industry mainly as a result of technological innovations in Internet Protocol (IP) networking. The private security industry comprises a range of private companies involved in the provision of security and security-related activities including guarding, assets in transit, renting of alarm systems, monitoring of these systems, risk and security consultancy, and the manufacture and distribution of security equipment. The companies operate in a competitive environment and attempt to gain an advantage by offering more than one service. With advanced products coming onto the market there is evidence of new partnerships emerging between physical security players and IT software integrators. Due to its competitive nature and the high demand for private security in the country, measures have been taken by its main regulatory body, the Private Security Industry Association (PSIRA) to tighten regulations to prevent unscrupulous companies and individuals from entering the industry. Protective alliances such as the Security Industry Alliance, comprising an alliance of security organisations holding to similar standards has been set up to restore and maintain the integrity of the industry. The South African Security Association (SASA) has gone one step further by setting up Gold class membership where all member companies hold to a prescribed set of requirements. See Appendix 1 for requirements and a member list. The guarding sector has historically been most subject to fly-by-nights and is the largest employer in this sector, worth billions of Rand annually.

5 Investigation and Security Activities including Vehicle Tracking Page 2 of 89 It is also the sector most likely to have a high number of unregistered companies that do not comply with legislation. PSIRA inspections are undertaken in order to root out such companies. The industry is governed by the Private Security Industry Regulatory Act 56 of 2001, discussed in more detail under Regulations. One of the main tenets of the act is the requirement that all private security businesses be registered with PSIRA. Apart from registration aspects, other functions of PSIRA include providing letters of good standing and involve the processing of training course reports. In the cash in transit (CIT) sector, there are a number of large groups. Prior to 1986 banks owned the cash in transit facility Fidelity Services. According to an industry expert at Fidelity, prior to 2006 the Fidelity Services Group comprised three divisions operating as separate companies: Fidelity Cash Management Services, Supercare and Fidelity Guards. In 2006, these 3 divisions were unbundled as follows: Fidelity Cash Management Services which was bought out by G4S; The Supercare Services Group specialising in cleaning services; and Fidelity Guards with its emphasis on the guarding component. In terms of the buyout in 2006 a restraint was placed on Fidelity Guards from trading in the CIT market. This restraint ended mid 2009 and The Fidelity Security Group has re-entered the CIT market with Fidelity Cash Solutions. G4S has its roots locally in the merger between Group 4 Falck and Securicor in SBV was established in 1986 by the three main banks trading at that time, Standard, Barclays and Volkskas and was later joined by Nedbank. Previously SBV operated on a cost recovery basis by and for the banks. However, now it is expanding into other areas and operates as a commercial company. Protea Security and Coin Security Group, wholly owned subsidiaries of Mvelaserve, united in July 2007 to form The Protea Coin Group. The vehicle tracking industry comprises four main companies, Tracker, Matrix Vehicle Tracking, Altech Netstar and C-Track. There are a number of smaller vehicle tracking companies, compliant with legislation, which are members of the Vehicle Security Association of South (VESA). See Appendix 2 for a list of these companies. A new association for the electronics security industry, the Electronic Security Industry Alliance (ESIA) has been established. 2.1 Industry Supply Chain The industry provides services to a broad range of participants and is itself made up of many players as evidenced by the more than 30 security and related associations and organisations currently in operation. Broadly participants provide services to the following groups:

6 Investigation and Security Activities including Vehicle Tracking Page 3 of 89 Owners of large spaces such as Government, Airports and Universities with high traffic levels require increasingly sophisticated methods of monitoring and access control; Corporates and SMEs. Corporates are a large purchaser of guarding and surveillance services. As technology becomes more updated, there has been a shift from physical to automated security. Vehicle tracking services and fleet management services are in demand; Homeowners: Due to the high crime rate most suburban homes have an alarm monitoring service; and Banks and retailers require CIT services to transport cash. Suppliers to the industry are the manufacturers of alarms, vehicle monitoring devices and other surveillance and security equipment. Technical specialists in wiring technology are required for the large numbers of homeowners requiring a basic alarm monitoring system. Increasingly IT specialists are necessary for the installation of additional features onto an existing IT network. Biometric fingerprint technology specialists are becoming more in demand as this form of technology becomes popular as a means of identification in access control. A supplier of this technology is Advanced Corporate Security Systems which has amongst its clients Standard Bank, Eskom, SARS, SAPS, Denel and the SABC. A company expanding into Africa is ERS Biometrics. They are supplying fingerprint identification access control and time and attendance systems to Nigerian telecommunications company, SB Telecoms. SB Telecoms clients include corporates, financial institutions, hospitals and most government departments. Due to industry convergence, companies that would have been classified as a supplier have partnered with security companies. An example of this is Vusela Security and QuikTrak. 3 SIZE OF THE INDUSTRY According to PSIRA the private security industry is growing at approximately 18% per annum. SASA valued the sector at approximately R50bn per annum, but according to the National Sales and Marketing Manager for G4S, Daphne du Preez, this is closer to R55bn. The table below indicates the number of active security businesses registered in each province during 2010 and The increase of 1332 registered businesses clearly illustrates the 18% growth.

7 Investigation and Security Activities including Vehicle Tracking Page 4 of 89 [Source: PSIRA Annual Report 2010/2011] According to PSIRA there were registered and active security businesses and registered and active security officers as at the end of March With a population in South Africa of roughly 50.6 million there are approximately 81 security guards per inhabitants. Although there are active registered security providers, each service provider will offer more than one service. The number of services per category is represented below. [Source: PSIRA Annual Report 2010/2011]

8 Investigation and Security Activities including Vehicle Tracking Page 5 of 89 The number of active registered security businesses and security officers per category for the years 2010 and 2011 is shown in the table below. Category Armed Response Businesses CIT Businesses Guarding Businesses Security Businesses Security Officers [Source: PSIRA Annual Report 2010/11] According to the South African Intruder Detection Services Association (SAIDSA), there are six main national players: ADT, Chubb, Fidelity, G4S, Bidvest Magnum and Stallion. Other large employers are Enforce, Servest Security and Imvula. The CIT sector is made up of established security companies offering traditional cash in transit services as well as a number of smaller players who operate on either a regional or national basis. Company Description of Products ADT Security (Pty) Ltd 24 hour armed response and monitoring Cash / Assets in Transit Employees Alarm systems Fire protection equipment Guarding services Arcfyre International (Pty) Security and risk 23 Ltd management Bidvest Magnum (Pty) Ltd Security systems Undercover investigation Polygraph services Security officers Crime intelligence Chubb Security SA (Pty) Electronic security and Ltd monitoring Alarm Systems Armed response Fire detection and suppression

9 Investigation and Security Activities including Vehicle Tracking Page 6 of 89 Company Description of Products Cash / Assets in Transit Employees Computer Security & IT Security Forensic Solutions (Pty) IT Forensic Ltd (Cyber/Computer and Mobile) IT Risk vulnerability assessment/auditing IT Intelligence services. Enforce Security Services Undercover investigation (Pty) Ltd Corporate security electronic systems Training Physical guarding services. Fidelity Security Group Security services (Pty) Ltd Guarding X Mining security Fidelity Cash Armed response Solutions Risk analysis G4S Cash Solutions (Pty) ATM servicing Ltd Cash / Assets-in-transit X Pension distribution G4S Secure Solutions Security officers (SA) (Pty) Ltd CCTV and monitoring X Assets-in-transit Guardian Forensic Prevention, detection, 5 Services cc investigating and resolution of financial crime Ideco Group Ltd Finger-print scanning Background screening Access control Imvula Quality Protection Guarding services t/a imvula Quality Armed response Protection (Africa) Monitoring Protea Coin Group (Assets Assets in transit in Transit & Armed Armed response X Reaction (Pty) Ltd

10 Investigation and Security Activities including Vehicle Tracking Page 7 of 89 Company Description of Products Cash / Assets in Transit Employees Protea Coin Group Monitoring and protection (Security Services) (Pty) services Ltd Assets-in-transit Technical security solutions Investigations & information gathering Close protection (VIP) X International security & risk management Mining security Aviation security Tracking & fleet monitoring Specialised guarding SBV Services (Pty) Ltd Transfer of money from ATM s to banks From one bank to another The replenishment of ATM s X Servest Security Guarding services (Div of Servest (Pty) Ltd) Electronic security VIP protection Stallion Security (Pty) Ltd Guarding Electronic security Investigation Armed response Property guarding Top Security (Pty) Ltd Alarm systems 900 Monitoring Armed response Guarding services Vusela Risk Services Security, protection and 250 Group (Pty) Ltd emergency management

11 Investigation and Security Activities including Vehicle Tracking Page 8 of 89 According to Mike Krogh, the National Sales & Relationship Manager: CIT at SBV, the local market share for cash in transit can be represented as follows: CIT Companies Bank Branches/ Cash Centres ATM Retail Protea Coin 20-25% G4S 15-20% 90% SBV 95% 60% 2-3% The four main vehicle tracking companies are listed below. Company Description of Products Revenue Employees Altech Netstar (Pty) Ltd Vehicle tracking systems R936.0m 730 Monitoring & recovering of stolen vehicles (2011) C-Track (SA) (Pty) Ltd Vehicle tracking systems R245.7m 500 (2011) Mix Telematics Africa (Pty) Vehicle tracking systems R342.8m 467 Ltd Fleet management (2011) t/a Matrix Vehicle Tracking Driver safety compliance Tracker Network (Pty) Ltd Recovery of stolen vehicles R1,081.2m t/a Tracker Fleet monitoring (2011) Vehicle Tracking services 4 STATE OF THE INDUSTRY 4.1 Local The high crime rate in South Africa has contributed to the fact that the private security industry has been one of the fastest growing local industries, and one of the largest employers in the country. The table below provides statistics regarding serious crimes.

12 Investigation and Security Activities including Vehicle Tracking Page 9 of 89 Table 1: Serious crime during the 2003/2004 to 2010/2011 financial years and the percentage increases/decreases in crime between 2009/2010 and 2010/2011 [Source: SAPS, 2011 Crime Statistics] As can be seen from the statistics, there has been a general decrease in crime. Business Against Crime (BAC) attributes the reduction in crime rates to enhanced directed leadership and accountability as a result of the introduction of the Justice, Crime Prevention and Security (JCPS) Cluster in October One of the main tenets of the initiative is that crime will be fought

13 Investigation and Security Activities including Vehicle Tracking Page 10 of 89 differently, by developing strong partnerships. As a result, there have been a number of publicprivate partnerships between government, business and other crime fighting organisations. Public-private partnerships have positively impacted the CIT sector, which involves the movement of assets, provides ATM front-end services and cash management and processing services. According to cash in circulation statistics from The South African Reserve Bank (SARB), there is approximately R78bn in notes in circulation. Mike Krogh of SBV believes that the improvement in CIT heist figures, shown below, has been largely as a result of heightened security measures introduced since the Polokwane incident in 2006 when four security personnel lost their lives. However, he did stress that as soon as improved law and enforcement existed in one area, crime syndicates tended to shift focus to other areas of crime. Table 2: Robbery in cash Transit in RSA for April to March 2003/2004 to 2010/2011 [Source: SAPS, 2011 Crime Statistics] The large CIT companies only service businesses with more than transactions per month because of the high costs of operation. This has opened the market for smaller independent companies such as ATM Solutions and Spark ATM Systems, who now have approximately and ATMs respectively in operation nationally. Both companies offer in-store withdrawals in convenience stores by providing end-to-end ATM solutions where the need to transport cash has been obviated. The Retail Risk Conference held in Gauteng towards the end of 2011 highlighted the shift of cash handling accountability from banks to retail customers. There was much interest in closed loop cash recycling solutions. Cash can be collected, counted, sorted and redistributed at the retail site, without having to transfer it to a bank. These solutions are proving to be cost effective to the retail industry since they do not have to pay high bank fees for transporting cash and do not need as many armed security guards in and around their premises. The restraint of trade against Fidelity Security Services, which occurred as part of the merger conditions when G4S bought Fidelity Cash Management Solutions in 2006, has been lifted. Fidelity has again entered the retail market and is expected to garner market share with its newly named, Fidelity Cash Solutions. SBV intends to grow its share of the retail sector, and is also looking at providing end-to-end solutions. A trial project at a Gauteng shopping centre involves a pneumatic

14 Investigation and Security Activities including Vehicle Tracking Page 11 of 89 tube system for the transfer of cash, discussed further under Information Technology (IT) and Technology. SBV has also moved into the guarding sector and has begun bidding for tenders. The South African security sector is reflective of the needs in the market place. According to Tasha Smith of Envey Technologies the market is made up of only a few large players with a large base of companies that install equipment. At the bottom end, needs are service- and not product- driven and security is a grudge purchase driven mostly by price. Consumers purchase products on the recommendation of the monitoring company who installs the system. These needs are fulfilled by alarm companies who offer wired technology and do not have the capacity to train technicians due to their size and financial constraints. Incremental benefits will be added with technology updates such as a remote control. At the top end with the mostly corporate clients, access to new technology is a prerogative. Companies will make larger investments in order to prolong the longevity of the system. In this scenario the market is driven from the top down. Here collaboration of security companies with IT players becomes necessary as systems become more integrated. Companies are adopting new access control systems, such as biometric fingerprint access or card identification. This then taps into advanced camera surveillance which can clearly identify people and objects under all conditions. These products are linked to the company human resources database and other systems via an IP network. According to a 2010 Frost & Sullivan report entitled The South African markets for CCTV, increased workplace violence, armed robberies and corporate espionage are resulting in companies installing new security systems and replacing legacy systems with advanced CCTV systems. This survey estimated the South African surveillance market to be increasing from a US$537,7m in 2008 to a likely $869,3m by 2015, a compound annual growth rate (CAGR) of 7.1%. In an attempt to address retail shrinkage, the Shoprite chain instituted a corporate wide solution that integrated a point of sale (POS) platform with video surveillance. Notwithstanding the reduction in incidents of crime, there is still a high incidence of ATM bombings, cable theft and cyber crime. A recent R42m Postbank cyber heist committed in January 2012 highlights the extent of the problem. It appears that the crime syndicate had knowledge of the post office s IT systems and the theft occurred despite Postbank having spent more than R15m to upgrade its fraud detection service. According to one source, the Postbank security systems and network are still in urgent need of an overhaul. As previously mentioned there have been initiatives by security industry bodies to rid the sector of criminal elements and non-compliant companies. Furthermore the public has been challenged to ensure that their security providers have the necessary paperwork and are compliant with regulations such as PSIRA registration, vetting of employees, compliance with the Firearms Control Act, and that they are taking cognisance of labour regulations.

15 Investigation and Security Activities including Vehicle Tracking Page 12 of 89 Of concern is the fact that the regulatory body, PSIRA, is also in the process of getting its own house in order, and has closely averted bankruptcy. PSIRA is funded mostly by annual fees paid by registered security companies. As the last fee hike was in 2002, large fee increases have been proposed which has caused a stir within industry organisations such as The Security Industry Alliance (SIA). Members of SIA have applied for a review of new PSIRA regulation changes, which include a large increase in fees. See Regulations for more detail. In terms of a new Compliance and Enforcement strategy released in December 2011, PSIRA will conduct compliance inspections. Inspections will occur at security businesses and will involve consultations with security officer employees and employers regarding: Registration, training status and compliance; Reporting of engagements and terminations; Compliance of uniform requirements and firearms; and General conditions of employment. Despite 6611 inspections having been conducted between April 2010 and March 2011, the effectiveness of PSIRA has been questioned by some industry experts who believe the increase in the frequency of inspections has not matched the growth in annual security business registrations. PSIRA has set up a new fraud hot-line so that any unregistered, fly-by-night security companies who do not comply with the PSIRA act can be reported. According to an industry expert at Tracker, Stolen Vehicle Recovery (SVR) is becoming a saturated market in South Africa. As a result, many the tracking companies are diversifying into fleet management and other related location-based products and services in an effort to build growth Corporate Actions 2012 NOSA, a subsidiary of Micromega Holdings Ltd has entered into a joint venture with SASA to provide occupational risk management services to SASA gold members at discounted rates. LG has appointed QD Dynamics as their exclusive dealer of the LG CCTV range in South Africa Impro Technologies chose Elvey Security Technologies to be the national distributor for their range of access control systems. Platinum Risk Solutions developed a technology division to run as a separate entity from the guarding division. In August the Competition Tribunal approved the merger between a newly formed shelf entity, Mainstreet 872 (Pty) Ltd and Tracker Investment Holdings (Pty) Ltd. One of the shareholders of Tracker, Remgro Ltd was replaced by Actis LLP.

16 Investigation and Security Activities including Vehicle Tracking Page 13 of Bidvest Magnum, previously Magnum Shield, formed a new security cluster within The Bidvest Group. This will better enable Bidvest Magnum to offer integrated security solutions. G4S entered thriving Brazilian security market with acquisitions of Plantech and Instalarme. G4S acquired Skycom, a market leader in the African systems market. Vusela Security partnered with QuikTrak to offer secure, reliable, stable high speed communication G4S acquired the following companies: o Secura Monde International Ltd and Shiremoor International Engineering Ltd, together, the UK s leading specialist banknote and high security technical and commercial advisory companies; o All Star International, one of the premier facilities management and base operations support companies providing services to the US Government; o Adesta, US-based provider of integrated security systems and communication systems; and o Hill & Associates Consultants Ltd, Asia s leading provider of specialist risk mitigation consulting services. Fidelity Cash Solutions, part of The Fidelity Security Group began operations after Restraint of Trade conditions were lifted Regulations Enshrined in the Private Security Industry Regulation Act (56 of 2001) is an individual s right to life and security and the right not to be deprived of one s property. It acknowledges the important role played by the private security industry in defending these rights as well as the importance of having a legitimate and trustworthy security industry. The act requires all private investigators and individuals or companies performing security functions to be registered with the Private Security Industry Regulatory Authority (PSIRA). The Act provides a detailed definition of security providers and lists the requirements for being approved and registered with this Authority. Proposed amendments were released in November 2011 and include the following: Introduction of government funding for PSIRA; Abolition of the payment of individual levies by security guards; Tightening of registration criteria to deter criminals from participating in the industry; Strategic limitation and prohibition of foreign control over certain sectors; and Increased footprint of PSIRA walk-in centres and the provision of more inspectors for greater compliance monitoring.

17 Investigation and Security Activities including Vehicle Tracking Page 14 of 89 However, the following amendments have not proven popular: An increase of approximately 40% in the fees payable by security service providers under Regulation 9(3)(a) and (b); The annual fee is no longer to be paid monthly but annually upfront; The monthly amount payable by security providers under Regulation 9(3)(c) in respect of each of their employees is to be increased by 1000% and must also be paid annually upfront before 30 April; and A 10% penalty with interest for non-payment will be levied. The Private Security Levies Act (23 of 2002) allows PSIRA to collect levies, interest and penalties for non-compliance from members of the association. Non-compliance will also result in suspension of registration. Members of SIA, who oppose the above-mentioned amendments and will continue to pay according to the old fee structure, have proceeded with an application for review. In Terms of Regulation 10(5)(c) of Private Security Industry Regulations, 2003, PSIRA became aware of the increasingly large number of falsified copies of registration certificates amongst private security companies and identity theft of valid holders of certificates. To ensure that only trained and registered security officers are deployed, all security businesses have to keep certified copies of the identity document and PSIRA registration certificate of any security officer employed. The Firearms Control Act is in the process of being finalised after public concerns have been addressed. According to the Minister of Police, there are better processes in place to deal with the inflow and outflow of applications and there will be better controls for the non-reporting of lost firearms. Regulation 11 of the Statutory Code of Conduct for Security Providers relates specifically to the obligations of employers towards their employees, the conditions relating to the employment of staff, training and disciplinary codes. Revised minimum wages and conditions were agreed and are effective for a three-year period from 1 September In terms of the Training of Security Officers Regulations, 1992, PSIRA is responsible for the quality assurance of training within the industry. All training providers in the security industry registered with PSIRA must also be registered with the Safety and Security Sector Education and Training Authority (SASSETA). There are also other acts which control conditions of employment, minimum wages, communications equipment possession and the use and protection of information Black Economic Empowerment There is no BEE charter for the private security industry at present but there is large-scale support for the policy and recognition that the disparities in income, employment and occupation need to be

18 Investigation and Security Activities including Vehicle Tracking Page 15 of 89 corrected. Security companies are aware that should they wish to secure a share of government security tenders, a good BEE standing together with other prerequisites like PSIRA registration is a requirement. G4S achieved the Impumelelo Top Empowerment Company for the years 2008, 2009 and To be considered for this rating companies need to exhibit black ownership and directorship and either have a turnover of not less than R10m or show a growth of at least 15% if their turnover is between R8m and R10m. G4S Cash Solutions is a level 5 contributor while G4S Secure Solutions is a level 3 contributor. Other security companies which qualified for Impumelelo in 2010 are CCTV Security Surveillance Gauteng (Pty) Ltd, Denel Aviation (level 3 rating), Masakhane Security (Pty) Ltd, black owned Reshebile Aviation & Protection Services and Security SA and Protea Coin. The Protea Coin Group and Bidvest Magnum are rated as level 3 contributors. 4.2 Regional International Monetary Fund (IMF) statistics project there are 15 African countries with GDP growth of 5% and that this growth is accelerating. As large retailers look to expand away from areas of static growth, more opportunities are likely for the security industry. Shoprite is looking to expand further in Nigeria for example. Currently it has two stores there and it intends opening 12 more stores in Africa before June It also plans to enter the Democratic Republic of Congo. According to a spokesperson part of what made their expansion from one store in Lusaka, Zambia in 1995 to 149 stores in 16 countries possible was a corporate wide solution to address internal shrinkage. During 2010/2011, Nigeria with its population of 160 million people exhibited annual growth figures of greater than 8 % and GDP greater than $200bn annually, making it the fastest growing economy in Africa. Lagos, Nigeria was the venue for the inaugural security exhibition, IFSEC West Africa in 2010 and due to its success, has again been staged there in March In 2011 there were 90 exhibitors and more than 2200 visitors. The economic boom in Nigeria has brought about a burgeoning security industry wishing to take advantage of the demand for intrusion detection systems and demand for access control. Government bank regulations in Uganda require that all banks install and maintain a CCTV system. Further security is left to the discretion of individual banks in a country where the incidence of identity theft and fraud involving stolen cards and chequebooks is rife. Centenary Rural Development Bank in Kampala has used Hikvision products which take into account varying light quality, given that power outages are common. Up to three months of video footage of ATM kiosks can be taken and stored for later viewing. The bank has already noticed an improvement in the ATM related crime incidents.

19 Investigation and Security Activities including Vehicle Tracking Page 16 of 89 SBV is looking to expand further into Africa with its focus currently on Nigeria (70 CIT trucks) and Lesotho (5 CIT trucks) where it has established links with the banking community. The markets of Namibia, Uganda and Swaziland are under consideration as part of their diversification strategy although the strategy of their shareholder banks will be the main determinant. For the present time South Africa remains their focus. G4S is on an expansion drive and aims to increase revenue in eastern Africa by 50% as it expands to Ethiopia and Southern Sudan by seeking acquisitions. With its purchase of Skycom in 2009 it is well placed to leverage the established African network that Skycom has in the installation of access control hardware and software and time and attendance solutions. Prior to August 2011 G4S regional offices included Madagascar, Mauritius, Tanzania, Kenya, Uganda, Malawi and Rwanda. G4S runs a training academy in Nairobi which teaches new skills to fraud and corruption investigators. It is in negotiation with the government of Kenya and hopes to bid to manage Kenya s first privately-run prison. According to Adam Miller, MD of G4S East Africa, G4S which is the largest employer aside from government, is likely to list on the Nairobi Stock exchange in the near future. 4.3 International According to market research company Memoori, the value of the world electronic security market is US$19.17bn with growth expected to be 3.7% for the next 5 years. China is expected to make up the largest proportion of this growth by the end of this decade and Asia overall makes up more than 30% of the market. Europe accounts for 22% while North America accounts for 26%. Most popular items are security cameras and related equipment followed by intruder alarms and then access control. Demand in China is driven by a growing middle class and burgeoning urbanisation. There are government stimulus packages such as The Safe Cities Project and 3111 Pilot Project to stimulate growth in Western China. The most important security industry applications in this region are video surveillance with the largest market share at 26.3%, access control, intrusion detection and intelligent management systems. It is predicted that biometrics, cameras, DVRS and intelligent transportation cards (ITS) will be the four fastest growing applications showing CAGR between 13% and 36% in According to the 2011 Global Retail Theft Barometer, worldwide shrinkage cost retailers more than $119bn in 2011, an increase of 6.6% from the previous year. Customer theft, including shoplifting and organised retail crime causes the greatest shrinkage loss followed by employee theft. The Confederation of European Security Services (CoESS) is an organisation which represents 18 EU Member States and a total of 25 countries, comprising companies and 1.8 million private

20 Investigation and Security Activities including Vehicle Tracking Page 17 of 89 security employees. It values the European private security services industry at an annual 35bn. According to their consolidated figures for 2011 there are certain trends that emerge: The average ratio of security force participants to inhabitants is less than that for the police (31.11:36.28); Average annual market growth is 13.3%; The average combined market share of the top three security firms makes up 54% of the market; Average amount of yearly turnover made up by guarding relative to other sectors is 60.19%; and The average number of cars in use for cash in transit is 825. A major factor which influences growth in the private security industry in Europe is regulation. More businesses and homes there are linked directly to police services than they are locally. Technology is being put to good use as false alarms have to be confirmed with visual verification in order for service to be activated. In South Africa false alarms are worked into the service costs offered by local private security companies. In the United States the security products sector is one of the most dynamic sectors of the US economy. The emphasis is on cameras, analytics and storage systems. Technology is the main determinant as analogue cameras are replaced with IP cameras. Analytics is seen as an important component of good surveillance systems. Storage is no longer localised but is kept on a centralised network system. Of interest is a statistic provided by SBV that the world s highest number of cash heists occurs in the UK, with around 950 incidents recorded in However, these are usually low-value thefts involving little violence. South Africa has experienced a high level of violence in high value heists but the value of the heists has fallen by 50% since INFLUENCING FACTORS 5.1 Economic Environment Many security systems are imported and as a result companies are affected by the volatility of the rand. Rand volatility opens the way for the influx of cheap imports which are threatening the market share of established security product brands. The rand depreciated by 18% in 2011 due to the euro zone crisis and lack of global growth. The protracted global recession which began in 2008 has heightened awareness of desperate individuals using fraudulent methods to enter the industry. Thus companies have to use more thorough screening methods when considering prospective employees. Jack Edery of Elvey Security Technologies has stated a noticeable result has been consumers being more conservative in their

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