This document contains the full BM syllabus, consisting of the overall aims and detailed learning outcomes.
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1 CIPFA PROFESSIONAL QUALIFICATION SYLLABUS BUSINESS MANAGEMENT MODULE PROFILE The Business Management (BM) module is designed to develop skills that are of crucial importance in modern public service organisations in the areas of performance, procurement and commissioning, project, quality control and systems implementation. This document contains the full BM syllabus, consisting of the overall aims and detailed learning outcomes. LINKAGES This module links to the costing and decision-making knowledge and skills developed in the Management Accounting module, and it is also relevant to the Business Strategy and Strategic Financial Management modules. OVERALL SYLLABUS AIMS Overall aim (%) A B C Discuss approaches to improving the efficiency and sustainability of an organisation and managing its performance Explain the scope of procurement, commissioning and contract activities to sustain service delivery excellence Discuss techniques for achieving quality and implementing relevant quality control procedures D Discuss and apply project techniques 20 E Discuss the issues relating to the acquisition and of information systems 10 F Discuss the human resource and staff issues relating to performance, procurement and project 10
2 Syllabus Overall aim Learning outcome A Discuss the approaches to improving the efficiency and sustainability of an organisation and managing its performance A1) Discuss the role of the accountant: The provider/enabler split Strategic accountant. A2) Explain and apply key performance tools: Key Performance Indicators Benchmarking Balanced Scorecard Business Excellence Model. A3) Explain the key efficiency improvement techniques in supporting improvement: Cost reduction versus cost control Business process re-engineering Zero based review Life cycle costing Target costing Activity based Throughput accounting (TOC) Outsourcing Shared services. A4) Discuss and apply the key value techniques: Value analysis Functional analysis Shareholder/stakeholder value analysis Customer profitability analysis syllabus - Business Management v1.0 Page 2 of 5
3 B Explain the scope of procurement, commissioning and contract activities to sustain service delivery excellence B1) Describe procurement, commissioning and typical tendering processes within the public services: Procurement or commissioning strategy Contract/service specification Pre-qualification Invitation to tender Evaluation and refinement of tenders Invitation to Tender (ITT) Contract awards. B2) Discuss typical issues relating to a contract process within the public services: Service level agreements Total acquisition cost and total cost of ownership Competitive tendering, procurement and contract processes Contract pricing and cost escalation Contract monitoring systems. B3) Describe and discuss the public services procurement and commissioning environment: Nature of public services procurement and commissioning Impact of concepts Role of Central Government Impact of ethics, sustainability and corporate social responsibility Outsourcing Supply chain. B4) Discuss the benefits and risks of outsourcing: Types of outsourcing Outsourcing process Insourcing/bringing back Capacity Key success criteria. B5) Identify the nature and benefits of E procurement: Benefits E auctions E tendering. B6) Explain the legal aspects of procurement and contract : Public Contract Regulations 2006 Health and Safety at Work Act 1974 Organisational Policies and Procedures 2015 syllabus - Business Management v1.0 Page 3 of 5
4 Financial Regulations Typical contract terms and format EU Regulations. C Discuss techniques for achieving quality and implementing relevant quality control procedures C1) Describe the service delivery environment in which the public services operate: Community and user expectations Role of government initiatives Citizen satisfaction approach to quality. C2) Discuss the relevance of quality control approaches to ensure the quality of service delivery within the public services and private sector Comparison of service delivery within the public services and private sector Impact and relevance of quality control approaches. D E Discuss and apply project techniques Discuss the issues relating to the acquisition and of information systems D1) Identify the scope and benefits of project : Roles of the project manager, project team and project sponsor Public service project types Project objectives and success criteria Project duration, cost and quality Project benefits and limitations. D2) Discuss the various project approaches: Critical path approach PRINCE2 Open workbench Agile approach Gateway reviews Project software. D3) Apply project tools to given public service situations: Critical path analysis Resource smoothing, including Gantt charts. E1) Explain the nature and uses of information in an organisation: Information needs of different levels of Objectives and design of internal financial information Government policy on ICT issues syllabus - Business Management v1.0 Page 4 of 5
5 E2) Describe the types and uses of information systems: E-business E-government Management Information Systems (MIS) Business Information Systems (BIS). F Discuss the human resource and staff issues relating to performance, procurement and project E3) Discuss the systems acquisition and implementation process: Acquisition methods System development life cycle Methods of controlling the quality of system development. E4) Briefly explain the information systems legal framework Data Protection Act 1998 Freedom of Information Act 2000 Computer Misuse Act 1990 Digital Economy Act 2010 OFCOM Regulation. F1) Identify the role of human resource in improving organisational performance: Personal objective setting Performance appraisal Training, mentoring and development. F2) Explain how to maximise the human resourcing aspects of projects: Effective initiation and briefing Monitoring and meetings Motivation and commitment Effective communication [END OF SYLLABUS] 2015 syllabus - Business Management v1.0 Page 5 of 5
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