Tweet! Tweet! Using Twitter to Reach an Audience. Richard Harrington, PMP CEO RHED Pixel. youtube.com/ rhedpixeltv. facebook.com/ RichHarringtonStuff

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1 Tweet! Tweet! Using Twitter to Reach an Audience Richard Harrington, PMP CEO RHED Pixel twitter.com/ rhedpixel facebook.com/ RichHarringtonStuff linkedin.com/in/ richardharrington youtube.com/ rhedpixeltv

2 Social Networking is becoming increasingly important to the modern professional Works for business development or a private support network Excellent way to build an audience and stay in touch But getting started can be a little intimidating (especially if you re late to the party)

3 State of the Internet Just who s out there?

4 Internet for the Masses 50% 55% 62% 72% 75% 79% 81% 81% 83% 82% 85% 84% Arbitron/Edison Research Media

5 Residential Broadband 78% 68% 60% 48% 48% 58% 69% 76% 82% 84% % 28% 37% 38% 28% 20% 15% 13% Arbitron/Edison Research Media Dial- Up Broadband

6 People Who ve Watched Internet Video Last Week 40 27% 29% % 7% 8% 12% 15% 18% Arbitron/Edison Research Media

7 All Adults Who Have a Social Networking Profile % 48% Arbitron/Edison Research Media Yes No

8 12 24 Year Olds Who Have a Social Networking Profile % Arbitron/Edison Research Media 77% Yes No

9 Social Media Overview What s social got to do with business?

10 Social Networking Good for reconnecting with colleagues and former co- workers Do not overstep Share your personality and passions Use good taste

11 Social Media Outlets Blogging Business Networking Social Networking Mobile Networking

12 Social Media Outlets Twitter Facebook LinkedIn Ning Online Forums Community Help

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14 What is Twitter? I know I ve heard of it...

15 What is Twitter? A micro- blogging platform (similar to texting) Limited to only 140 characters You can insert links Photos with helper services Audio and video also available

16 What is Twitter? You can follow people and they can follow you You can feed a blog or Facebook into Twitter Twitter draws 6 million unique visitors per month You can embed Twitter on a blog or website Available for mobile phones Leads to passive intimacy

17 Twitter s Core Technology Device agnostic message routing system Contains rudimentary social networking features. Accepts messages from SMS, web, mobile web, instant message, and third- party API projects Twitter is designed to be easy to- use

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19 Twitter Has Grown Awareness of Twitter has exploded from 5% of Americans 12+ in 2008 to 92% in 2010 (by comparison, Facebook's awareness is 95%) Twitter trails Facebook significantly in usage: 8% of Americans while 41% maintain a profile page on Facebook. Nearly two- thirds of active Twitter users access social networking sites using a mobile phone 51% of active Twitter users follow companies, brands or products on social networks

20 Twitter Has Grown New users are signing up at the rate of 300,000 per day 180 million unique visitors come to the site every month 75% of Twitter traffic comes from outside Twitter.com Twitter users are, in total, tweeting an average of 55 million tweets a day Twitter's search engine receives around 600 million search queries per day

21 Twitter Has Grown Over half of all tweets (60 percent) come from third party applications. Twitter has a user retention rate around 40% Twitter users are 3 times more likely to follow brands than Facebook users Twitter users propensity to interact with brands make them a huge potential source for Mass Influencers

22 100% 87% 92% 75% 50% 26% 25% 5% Awareness %

23 10% 8% 8% 7% 6% 4% 2% 2% 0.5% USAGE %

24 27% 28% 15% 7% 14% 8% Socializing Publishing Research Work Marketing Professional

25 Who Uses Twitter? The majority of Twitter users are lurkers, passively following and reading the updates of others without contributing updates of their own. Most (70%) regular Twitter users do post status updates to some social networking service (likely Facebook). Twitter appears to be functioning as more of a broadcast medium compared to Facebook and many other social networking sites and services.

26 % 55+ 7% % % % %

27 Who Uses Twitter? Strong with early adopters and tech- savvy audience Big following in California Government agencies, Media, and Businesses rapid growth Biggest group 25-34

28 11% 1% 3% 16% 69% Caucasian African American Asian Hispanic Other

29 Who Uses Twitter? The percentage of Twitter users who are African- American currently stands at roughly 25% Approximately double the percentage of African- Americans in the current U.S. population. Many of the trending topics on Twitter on a typical day are reflective of African- American culture and topics. This segment of the U.S. population may be using Twitter more conversationally than other Twitter users.

30 40% 30% 30% 17% 16% 23% 20% 12% 10% Usage 2% 0% Advanced Degree Four- Year College High School/Less Some Graduate Credits 1-3 Years of College No Reply

31 iphone 0% 10% 20% 30% 40% 7% 23% ipod 28% 49% Blackberry 10% 28% Kindle/eBook 3% 9% Twitter US

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33 Top 10 Cities for Twitter 1. Los Angeles 2. New York 3. San Francisco 4. Washington, DC 5. Hollywood 6. Chicago 7. Atlanta 8. Las Vegas 9. Seattle 10.Austin

34 Where did Twitter come from? An abbreviated history...

35 History of Twitter Created by Jack Dorsey who had grown interested in the simple idea of being able to know what his friends were doing Saw an opportunity to build something compelling around this a simple status update which others could follow. Twitter was funded initially by Obvious, a creative environment in San Francisco, CA

36 History of Twitter The first prototype was built in March 2006 (in only two weeks) and launched publicly in August of The service grew very popular very quickly It made sense to move it into its own product In May 2007, Twitter Incorporated was founded

37 Build a Twitter Profile Put your best foot forward...

38 Creating a New Account A Twitter account is free to set up Many users set up multiple accounts One account per address

39 Build a Twitter Profile Choose an easy- to- remember, branded user name ( 15 characters) Write a one line bio (limited to 160 characters) Use a clear photo or logo (must be square) JPEG or PNG Less than 700k

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41 Michael Tolosa: I m a professional writer, blogger, and fashion photographer. I also do improv comedy acting and produce video podcasts. Effective bios are specific

42 Build a Twitter Profile Experiment with a custom background image Change the default colors Match your brand Keep the text dark and the background light Consider creating more than one Twitter profile One for each business use, for each product, etc.

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44 Twitter in Action What exactly happens in the Twitterverse?

45 Twitter

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49 Twitter

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51 Advice on Tweeting Just what should you say?

52 Good Tweeting Habits Post updates whenever you add new blog post Post quick tips related to your content Ask provocative/open- ended questions Share good news and accomplishments Include links to useful articles relevant to your interests Engage others and comment

53 Some Special Language Use hashtags # to indicate the subject of your tweet hashtags.org directory to tags to indicate the person you are to talk to me Re- Tweet something you want to share Start tweet with RT Consider official Retweet function

54 Use Twitter to Build a Following Who do you want to meet? What characterizes your niche? Follow people who are in that niche Next... follow their followers (they will often follow you back)

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56 Ray Ortega s Produce Picker Twitter Page Custom background and colors reflect his preferences and brand Good ratio of following to followers Personal updates make it authentic and interesting Landed guest spot on Emeril Live

57 Gotta have a sense of humor American Red Cross

58 Twitter Goodies Official Twitter Guide twitter.com/goodies

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63 Useful Twitter Tools Get more done with some help...

64 Useful Twitter Tools Bit.ly URL shortener Twitpic Add photos to tweets Tweetscan Like Google Alerts ($20/year) Twitterfeed Promote blog posts or Podcast TwInbox Integrates Microsoft Outlook

65 Useful Twitter Tools CoTweet Several tools for business Twitter.grader.com Provides statistics for a Twitter user Twuffer Schedule tweets Twtpoll Run a poll Twendz Watch a keyword over time

66 Useful Twitter Tools TweetMic Add audio posts to Twitter BackUpMyTweets Archive service Chirpstats Track who stops following you Friend or Follow Who is not following you back? Favstar.fm See your most popular tweets FollowCost How annoying will it be to follow someone?

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71 Mobile Twitter Social Media on the Go

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73 Dedicated Applications iphone Palm Android Symbian Blackberry Windows Mobile Widsets

74 Crowd Sourcing An Exercise in Twitter

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80 Questions & Answers

81 Richard Harrington, PMP twitter.com/ rhedpixel facebook.com/ RichHarringtonStuff linkedin.com/in/ richardharrington RichardHarrington Blog.com

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83 Tweeting, Friending, and Linking Richard Harrington, PMP CEO RHED Pixel twitter.com/ rhedpixel facebook.com/ RichHarringtonStuff linkedin.com/in/ richardharrington youtube.com/ rhedpixeltv