1 DEPARTMENTAL REVIEW FORM Department: Business Information Systems Department Head: Roberta Marvel The Business Information Systems Department currently consists of the following degrees and certificates: Computer Security Associate of Science degree Associate of Applied Science degree Computer Security Certificate Office Management Associate of Applied Science degree Office Management Certificate Software Support Specialist Associate of Applied Science degree Software Application Certificate Web Technology and E-Commerce Associate of Applied Science degree: Web Design Associate of Applied Science degree: Web Development Web Design Certificate Fundamentals: Department Mission Statement: Technology continues to drive change in the current workplace and today s technology workers must be able to keep up with these changes to support activities relevant to the dynamic workplace and the workforce that supports it. The Business Information Systems Department develops and emphasizes educational programs that advance the skills and knowledge necessary for vocational, academic, and lifelong education. All programs incorporate traditional and innovative equipment, current software, and resources within the limits of legal and fiscal responsibilities. This department recognizes the value of students as individuals and strives for effective teacher-student interaction along with training and information about current and emerging technologies. Departmental Goals: This department develops and maintains educational programs to meet the educational goals of students. The departmental goals are the following: To develop, improve, and deliver high quality academic degrees and certificates that are pertinent to the current and future workplace. To provide continuing education for re-entry into the workforce, for changing job requirements, for career changes, and for life-long learning. To increase applicability of skills through the use of 21 st century technologies and pedagogies. To provide course work in computer literacy and electronic communications to students of any major to help them develop technological skills relevant to their major. Page 1
2 To provide effective learning environments for students to accomplish their academic or professional goals. To incorporate innovative instructional techniques to enhance student learning and accomplishment. To meet current and future needs through curricula, program offerings, and partnerships. To improve retention, graduation and student success rates in the Business Information Systems Department. To recruit, retain, and develop highly qualified full-time and adjunct faculty. To encourage student and faculty diversification. Departmental Strengths: The quality of the full-time and part-time faculty along with their eagerness to help students fulfill their educational goals is the strength of this department. Due to the nature of the courses taught in this department, students learn by working hands on with assignments and projects relevant to what is happening in the business world. As technologies change, faculty members are expected to update skills and incorporate new technologies and pedagogies into the classroom. With the support of the School of Business and Industry and Casper College we are able to offer courses to keep up with current technologies as well as emerging technologies relevant to the business world. The department works with the community to provide students willing to help with special projects when needed. Businesses often have a need for skills their office personnel do not possess so they rely on departmental faculty or students within these programs to get the projects completed. A faculty member recommends a student and follows up with the employer to make sure the project was completed satisfactorily. These projects provide a great opportunity for our students and strengthen the college s relationship with the business community. They are also a great recruitment tool. Department Challenges: The primary concern is revision of current programs and the development of new programs. Enrollments are low yet these skills are so vital to a workforce that supports a dynamic workplace. Technology has completely changed the way we communicate, learn and do business. The current programs need to be revamped but we also need to look at offering new programs that may be more suitable to today s workplace. With the current staffing situation it is difficult to work on curriculum development. Additionally, instruction is challenged by unpredictable software environments and technological changes. Scheduling and equipment uncertainties hamper effective and productive instruction. Another challenge is how to meet the needs of such a diverse workforce. All professions require the use of technology but so much of it is specific to a particular career. We cannot logistically offer courses tailored to each major so we try to meet the needs with a general offering hoping the students have the critical thinking skills and adaptability to incorporate their learning to their unique situation. Departmental staff is down to three full-time faculty members and four adjuncts. Two of the full-time faculty members are responsible for specific programs of their own. One is currently working on implementing a new program and the other is currently working on program changes and recruitment. Even with the addition of one new faculty member, staffing is considerably lower than it has been within the past 5 years. It is difficult to expand program offerings when we do not have the staff to support these actions. One other concern is the possibility of adding technology related courses as a general education requirement. If this happens enrollments in those courses that meet the general education requirement should increase. Page 2
3 Teaching Philosophy and Pedagogy: Technology requires a hands-on approach in order to learn the software and techniques for implementing technology appropriately Students need to become familiar with the ultimate potential of the software and ways to incorporate technology into everyday situations. Instructors use this approach and provide oneon-one instruction as needed to make sure students are using the software and techniques proficiently for learning purposes. Faculty members provide an interactive learning environment using lecture, hand-on projects, technology, portfolios and other real-time learning opportunities. Faculty members in this department provide current instruction and information about class subjects. They consider the different learning styles of the students and seek to emphasize critical thinking skills using real-world applications relevant to class content. Faculty members actively seek success for students. Distance Education Philosophy: It is the philosophy of this department that all students should be given access to quality instruction via the Internet or other distance education options. This instruction should meet the same quality standards as our traditional face-to-face classes. All full-time and adjunct faculty members currently teach online courses. Assessments for distance education classes need to be consistent with assessments used in traditional classes. Dual Enrollment Philosophy: It is the philosophy of this department that well articulated dual-credit courses are an excellent transition for qualified high school students and serve as an excellent recruiting tool for our department. Providing opportunities for high school students to gain knowledge in the business area by taking dual-credit courses and earning college credits benefits the students, the department and Casper College. Positive relationships and professional dialog between departmental faculty and the NCSD#1 business faculty create the conditions for all of our students to be successful. Building these relationships is critical to the success of offering dual-credit courses. It is a goal of this department to make student transition into post-secondary education a successful one. Distinction: Articulation agreements (if any): The Business Information Systems Department met with the Natrona County School District business teachers and associated administrators for the annual BOCES articulation meeting in November, The following Articulation Agreements between these high schools and Casper College were reached. Midwest High School 1. Students enrolled in Computer Applications will receive one Casper College credit in Word Processing I/CMAP 1700 Spreadsheet Applications I/CMAP 1750 Presentation Graphics/CMAP 2635 and CMAP The outcome for students at both institutions will be to demonstrate proficiency at the Microsoft Office Specialist level in these classes: Word, Excel, and PowerPoint. 3. Credits earned will be applicable to an Associates of Applied Science Degree. Natrona County High School 1. Students enrolled in Microsoft Office I will receive one Casper College credit in Word Processing I/CMAP 1700 Page 3
4 Database Applications I/CMAP The outcome for students at both institutions will be to demonstrate proficiency at the Microsoft Office Specialist level in these classes: Word and Access. 3. Credits earned will be applicable as electives to an Associates of Applied Science Degree. 4. Students enrolled in Microsoft Office II will receive one Casper College credit in Spreadsheet Applications I/CMAP 1750 Presentation Graphics/CMAP 2635 and CMAP The outcome for students at both institutions will be to demonstrate proficiency at the Microsoft Office Specialist level in these classes: Excel and PowerPoint. 6. Credits earned will be applicable to an Associates of Applied Science Degree. Kelly Walsh High School 1. Students enrolled in Computer Applications will receive one Casper College credit in Word Processing I/CMAP 1700 Spreadsheet Applications I/CMAP 1750 Presentation Graphics/CMAP 2635 and CMAP 2636 Database Applications/CMAP The outcome for students at both institutions will be to demonstrate proficiency at the Microsoft Office Specialist level in these classes: Word, Excel, Access and PowerPoint. 3. Credits earned will be applicable to an Associates of Applied Science Degree. The University of Wyoming IMGT 2400, Introduction to Business Information Systems is currently fully articulated with the University of Wyoming for three credit hours. Special events or activities: This department has not scheduled specific departmental evens but participates in various events and activities when asked. These include but are not limited to the School of Business and Technology open house, information fairs, career fairs and Business Awareness. Third party comments, including specialized accreditation: This department along with other departments in the School of Business has been accredited by ACBSP. The Computer Security and Web Design program are currently not accredited but we will be taking measures to make sure these programs are accredited. Personnel: Departmental faculty members, full-time: Roberta Marvel, M.S. Justin Hoffman M.F.A. Dana Ladd, M.S. There are currently three full-time faculty positions in this department. As of the writing of this report, only one instructor has been teaching an overload. Subsequently we are using several adjuncts to staff many of our course offerings in the traditional classroom and online. Our current faculty situation is a concern due to the vital need to revise and develop new programs as well as continue to offer application and support classes for the entire campus. Revamping of the general Page 4
5 education requirements to include technology related courses could lead to a greater need for more diversified computer related coursework. We currently offer a minimum level of classes in our majors and in our supporting role. This spring we will be offering courses in the Computer Security degree and it should be fully implemented for Fall, The Web Design degree was formerly housed in another department in the School of Business and Industry. It is now officially part of this department. Although the degree is not new, a full-time faculty member dedicated to implementing and growing this program is a new addition. These courses were formerly taught by adjuncts. With the addition of a full-time faculty member we hope to see a revitalized program with increasing enrollments. Departmental faculty members, adjunct: Sheri Coughenour, M.S. Georgia Wheatley, M.A. Melissa Stahley-Cummins, M. A. Heather Robinson, M.S. We currently have four adjunct faculty members to help cover the load in this department. With increased enrollments and new course offerings there may be a need for even more adjunct teaching. One adjunct is a full-time faculty member in another school. She is limited to how much she can teach for this department by her load in her own school. Two other adjuncts are also adjuncts for other departments outside of the Business School. Once the Computer Security degree is fully implemented we may have to rely even more on adjuncts since part of the load for this instructor is currently coming from the Flex Lab. Departmental advisory committee members: John Doherty, City of Casper Christine Hansen, Capstar Nick Mesecher, Reliant Federal Credit Union Carrie Reese, Hilltop National Bank Dan Reiner, Community Health Center of Casper Lisa Wood, Wyoming Brain & Spine Association Sue Young, True Oil Company Roberta Marvel, Department Head, Casper College Lesley Travers, Dean, School of Business and Industry New committee members will be added this year relevant to the two new degrees in this department which are Computer Security and Web Design. These new members will be faculty recommended based on their interactions in the community. Operations: Yes No Program assessment plan(s) on file? This department has relied heavily on student grades to assess our programs in the past. However, we are currently in a college wide process to assess programs using other standards or in conjunction with grades. This movement along with the current ACBSP accreditation process requires the implementation of new assessment plans. The Computer Security and Web Design programs need to become part of the ACBSP accreditation. As this point in time they have not been considered for the accreditation process. Page 5
6 A program assessment plan has been developed for Office Management and Computer Security. A program assessment for the Web Design program was developed in the former department in which it was housed. This plan is currently being updated by our web design faculty member. Enrollment trends: Enrollments in the CMAP course are increasing and should continue to do so for a while due to the addition of a new e-folio course offering and continued support for the Flex Lab. COSC enrollments will continue to increase since we have now added COSC 1200 as a prerequisite to IMGT IMGT enrollments continue to increase additionally the Computer Security and Web Design degrees should start generating additional FTE. The Web Design program has been on a downward trend for the past couple of years largely because we did not have a full-time faculty member dedicated to this program. Low enrollments mandate revision of current programs and development of new programs. Revisions will continue to be made to our current degrees as the need arises. Increased enrollments in other programs as well as changes to the college general education requirements may increase individual class enrollments without effecting program enrollments. We anticipate a technology related general education requirement within the coming year. The following information indicates the departmental FTE for the last several years. Departmental FTE s: BIS Academic Year BOTK CMAP COSC IMGT INET Total % Change SU04-SP SU05-SP % SU06-S % SU07-S % SU08-SP % SU09-SP % SU10-SP % Page 6
7 80 Academic Year FTE by Discipline BOTK CMAP IMGT INET SU04-SP05 SU05-SP06 SU06-SP07 SU07-SP08 SU08-SP09 SU09-SP10 SU10-SP11 Departmental FTEs by Academic Year SU10-SP11 SU09-SP10 SU08-SP09 SU07-SP08 SU06-SP07 SU05-SP06 SU04-SP SU04-SP05 SU05-SP06 SU06-SP07 SU07-SP08 SU08-SP09 SU09-SP10 SU10-SP11 Series Page 7
8 Departmental equipment and facilities: Hardware and software stability are always concerns, particularly when new versions of software are released. The difficulty of implementing technological changes in the Flex Lab, BU 307 and BU 127 is a major concern. The machines in the Flex Lab are close to five years old and we are reaching the limits of our current hardware. We are experiencing glitches with the machines on almost a daily basis which indicates we may be at maximum capacity for these machines. Overloading the systems will cause these machines to become unstable and create a difficult teaching situation. The current level of students is taxing the staffing resources available for the Flex Lab. Any addition of new software and courses will strain these resources even farther since these faculty members are teaching outside of the Flex Lab as well. Flex Lab instructors are expected to know the subject matter quite well in order to effectively help students learn their chosen subject. There are currently 16 different courses being offered in the Flex Lab. The addition of new classes might require faculty training and development. It is imperative that Flex Lab instructors be more than proficient when it comes to using the software. With the addition of the Computer Security Degree we will be experiencing similar issues in the classroom designated to these classes. Once the program is fully implemented this classroom will not be available for any other use due to the necessity to have a designated server to accommodate these classes. These classes will take place in BU 307 which at one time was designated for use to a former program that is no longer offered. Additionally, we now have a fully-time web design instructor. He is using BU 127 as a classroom which is PC based. Due to the type of work his students are doing he could use a set of Mac computers as well. Students in this area need to be able to work in both environments since both are acceptable industry standards. As stated earlier, the need is vital to revise or offer new programs that are representative of 21 st century technological skills. There are new technologies that require more student interaction with corresponding changes in the way students learn and the way instruction is given. Instruction needs to be revised to meet this need. This is turn might result in the need to train other faculty members in ways to incorporate these same techniques into their own courses. Budgetary Considerations: With the addition of two new degree programs to this department, both of which are technology related, we will be pushing our budgetary limits on a regular basis. All three of the classrooms need updated equipment. In today s technological environment, computers that are five years old are considered antiquated. We currently have no system in place to replace any of this equipment and there is concern that eventually this equipment issue will begin to compromise our program offerings. The Computer Security degree will be implementing a virtual lab environment and while we initially plan on using the equipment we now have, eventually this classroom will need to be totally revamped to accommodate the unique needs of this program. Any new updates in the Flex Lab will greatly compromise the computer systems in that room. While the Web Design program is using the systems in BU 127, they are currently accessing a Mac lab from other areas on campus to accommodate the need for Mac computing. These are TEACHING classrooms that rely on software applications which need to work properly and be updated on a steady basis. We eventually may want to get back into offering certifications in this department especially with the addition of the Computer Security degree. Being able to offer students access to innovative technology will greatly impact our ability to offer these certificates. Page 8
9 Technology is a dynamic field which requires constant revision. Students and potential students expect the college to keep up with innovations and teach courses appropriate to what is happening in the field of technology. Casper College was once one of the premier community colleges in the State of Wyoming. At this point in time our technological infrastructure is preventing us from taking that lead. We need to be the leader in development of new programs and ideas related to this field. This requires a commitment of facilities, equipment, and appropriate resources. The need for additional faculty increases proportionally to the development of new programs and courses. It s imperative that we make the best use of faculty resources. Faculty members in this department could be teaching a variety of courses due to the dynamics and nature of our programs. As we expand we need to consider the versatility of the faculty members and make the best use of their respective resources. Other Comments: With the addition of two degrees to this department we are no longer just a support system for other degrees on campus. One full-time instructor has been able to cross over to help in the Office Management part of this department. He will continue to serve in this capacity until his degree starts generating FTE on its own and he will be required to teach more of his own courses. We are optimizing the current staff with three full-time faculty members and adjuncts. Three of our adjuncts are teaching for other schools as well as the School of Business & Industry. It is difficult to recruit students with so little to offer in the form of degrees and course offerings not to mention the state of the equipment. There have been substantial classroom upgrades on other parts of the campus and many staff employees throughout campus are receiving new tablet computers. I am concerned that this department is not receiving the attention is should as far as technological upgrades given the fact that we are responsible for teaching technology related programs on this campus. Page 9
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