The Mapa Dashboard Service Credit Cards. Mapa Research reveal exclusive independent competitor insight

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1 The Mapa Dashboard Service Credit Cards Mapa Research reveal exclusive independent competitor insight

2 The Credit Card Dashboard We show you the customer experience of your competitors The Credit Card Dashboard compares a list of 200+ individual credit card features across 16 service providers in the UK. The Dashboard provides exclusive insight from both public and secure areas. Areas monitored: Online and mobile functionality Online applications & application process Comparison tools and calculators Card registration process Customer support channels Card servicing features Loyalty schemes Sales and marketing Why use our Dashboard service? Our Dashboards are central to operations in marketing, strategic, ecommerce and market research departments in many institutions. They allow you to: Identify development opportunities Benchmark selected features against key providers Monitor your competitors from a single source of detailed independent insight Create influential presentations and reports

3 Get your competitor insight from a single source What is included in the Credit Card Dashboard Service? Quarterly updates in a pdf format, with visualisation of new updates and innovations Credit Card matrix Consultant-led presentations of each update at clients offices News alerts to keep you informed in between updates Banks we monitor:

4 What makes Mapa Research different? With the support of our Mapa people and processes you are guaranteed to make the right decisions Real World Data Over the past 10 years Mapa Research have built a portfolio of 200+ real international bank accounts that we manage and use as if we are real customers of each bank. This gives our clients a unique view of their competitors total customer experience. Digital Banking Specialists Mapa Research only conduct research in Financial Markets, and are independently owned. Our clients are assured of the most in depth, reliable and unbiased insights to help support decision making, understand best practice and avoid being blind-sided by latest industry developments. Global Viewpoint of Best Practices Mapa Research have offices in London, Edinburgh, Stockholm and Melbourne that serve clients from around the world. Our work ranges from comparing local banks to benchmarking financial institutions in international markets from the UK to Australia.

5 Other Subscription Services Mapa Dashboard Service Our Dashboards provide an ongoing relationship that delivers insight on your specific area of interest. Credit Cards (UK) Current Account Brochureware (UK) Investments (SWE) Digital Banking Internet Banking (AU) Internet Banking (SWE) Internet Banking (UK) Mobile and SMS Banking Mobile and SMS Banking (AU) Mobile and SMS Banking (SWE) Mortgages (UK) Personal Loans (UK) Savings (UK) SME Banking SMS Banking Tablet Banking Mapa Insight Series Our Mapa reports provide commentary and screenshots to show global innovations in digital banking, on both public sites and secure sites in over 15 countries. Report Schedule Tablet Banking Series 7th edition: Lessons From Five Standout Tablet Banking Apps 2. More Than Money: Next Generation Digital Banking For SMEs 3. Mobile Banking Series: State Of The Market 2015 Part 1 4. Under Attack: Assessing The Disruptive Threat In Retail Banking 5. Building A PFM With Mass Market Appeal 6. Mobile Banking Series: State Of The Market 2015 Part 2 7. The Digitization Of The Branch 8. The Promise Of Wearables: An Internet Of Things In Banking 9. An Engagement Banking Master Class 10. Digital Banking Security Insight Series, 4th Edition 11. Ten Things Digital Teams Should Do In 2016

6 Customised Services Consultancy Tailored research with actionable recommendations that allow you to increase acquisition and retention. We can respond to briefs or work with clients to help define what the goals and objectives should be. Mapa consultancy services are used to give light to a wide variety of topics. Examples of themes are: Online customer communities Paperless services & incentives Initiatives to engage account holders Global best-in-class research International payment journeys Online tool offerings Online and mobile security solutions Digital registration & authentications Handset Workshops Become the customer with Mapa s workshops. We will bring the handsets and allow you to navigate around the secure areas of your competitors and market disruptors. Training Created by a mobile banking expert, the Mapa Masterclass will help you build an online and mobile channel strategy for your particular bank.

7 Contact Details Subscription Enquiries Stephen Walker Director of Digital Money Products & Services Consultancy Enquiries Ross Methven Director of Consultancy Meaghan Johnson Associate Director, Consultancy Management Mark Pavan Managing Director Clare Warren Research and Operations Director Ross Methven Director of Consultancy Stephen Walker Director of Digital Money Products & Services UK Offices Mapa Research HQ 4 th floor Turnmill street London EC1M 5QP Tel: The Watchtower St Cuthbert's Churchyard 7A Lothian Road Edinburgh EH1 2EP Tel: +44 (0) ross.methven@maparesearch.com International Offices Asia Pacific Mark Donohue Regional Director Tel: mark.donohue@maparesearch.com Nordic Gustavslundsvägen 143 5tr Stockholm Sweden Tel: +46 (0) nordics@maparesearch.com

8 @ About Mapa Use our social media resources to keep ahead of the game OUR CLIENTS Subscribe to our RSS feed Follow what we are saying on Twitter Join our LinkedIn Groups: Digital Banking Innovation Digital Banking Innovation Nordic Countries Subscribe to our free e-newsletter Mapa Market Monitor Like us on Facebook! Or just see what is new in Mapa Research