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1 Front cover IBM Private, Public, and Hybrid Cloud Storage Solutions What is a storage cloud? Why would I want one? How can I get one? Larry Coyne Shivaramakrishnan Gopalakrishnan John Sing ibm.com/redbooks Redpaper

2

3 International Technical Support Organization IBM Private, Public, and Hybrid Cloud Storage Solutions July 2014 REDP

4 Note: Before using this information and the product it supports, read the information in Notices on page vii. Second Edition (July 2014) This document was created or updated on July 3, Copyright International Business Machines Corporation 2012, All rights reserved. Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents Notices vii Trademarks viii Preface ix Authors ix Now you can become a published author, too! x Comments welcome xi Stay connected to IBM Redbooks xi Chapter 1. What is cloud computing Cloud computing definition What is driving IT and businesses to cloud Introduction to cloud service models Infrastructure as a service (IaaS) Platform as a service (PaaS) Software as a service (SaaS) Business process as a service (BPaaS) Cloud service model layering Introduction to cloud delivery models Public clouds Private clouds Hybrid clouds Community clouds The IBM Cloud Computing Reference Architecture Introduction to the CCRA Cloud service roles Cloud enabled data center journey Cloud workflow macro patterns Cloud workflow micro patterns Cloud IT organizational structure Role of predefined IaaS offerings Role of OpenStack cloud software in cloud computing OpenStack architecture overview: An open source cloud IaaS platform IBM participation in OpenStack Foundation Storage cloud components within overall cloud Chapter 2. What is a storage cloud Storage cloud overview Traditional storage versus storage cloud Challenges of traditional storage Advantages of a storage cloud Implementation considerations for storage cloud Benefits and features of storage cloud Storage classes for cloud Storage cloud delivery models Public storage cloud Private storage cloud Hybrid storage cloud Community storage cloud Copyright IBM Corp. 2012, All rights reserved. iii

6 2.6 The storage cloud journey Use case: Distributed Computing Environment Use case: Development and test environment Chapter 3. What enables a smart storage cloud Global collaboration for OpenStack storage components OpenStack block storage component (Cinder) OpenStack object storage component (Swift) OpenStack architecture summary Storage efficiency Virtualization Compression Deduplication Thin provisioning Automated tiering Automation and management Cross-site data mobility WAN optimization across clouds Storage management Automated provisioning Service management Security and data protection Backup and disaster recovery Multitenancy Antivirus Encryption Chapter 4. What does IBM offer for storage cloud IBM XIV Storage System IBM Storwize family IBM flash storage IBM System Storage DS IBM Scale Out Network Attached Storage IBM cloud services IBM SoftLayer IBM Cloud Managed Services Chapter 5. What are others doing in the journey to storage cloud Large enterprise OpenStack cloud supporting XIV IT storage cloud with SmartCloud Storage Access National library public cloud Video surveillance solution for public safety Telecommunication company public cloud Life Science healthcare private cloud University file sharing in private cloud Media and entertainment company hybrid cloud Chapter 6. What are my next steps Review your storage strategy Identify where you are in the journey Take the next step Related publications IBM Redbooks iv IBM Private, Public, and Hybrid Cloud Storage Solutions

7 Online resources Help from IBM Contents v

8 vi IBM Private, Public, and Hybrid Cloud Storage Solutions

9 Notices This information was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-ibm product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not grant you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing, IBM Corporation, North Castle Drive, Armonk, NY U.S.A. The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-ibm websites are provided for convenience only and do not in any manner serve as an endorsement of those websites. The materials at those websites are not part of the materials for this IBM product and use of those websites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any performance data contained herein was determined in a controlled environment. Therefore, the results obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. Information concerning non-ibm products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-ibm products. Questions on the capabilities of non-ibm products should be addressed to the suppliers of those products. This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental. COPYRIGHT LICENSE: This information contains sample application programs in source language, which illustrate programming techniques on various operating platforms. You may copy, modify, and distribute these sample programs in any form without payment to IBM, for the purposes of developing, using, marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written. These examples have not been thoroughly tested under all conditions. IBM, therefore, cannot guarantee or imply reliability, serviceability, or function of these programs. Copyright IBM Corp. 2012, All rights reserved. vii

10 Trademarks IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. These and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol ( or ), indicating US registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at The following terms are trademarks of the International Business Machines Corporation in the United States, other countries, or both: Active Cloud Engine AIX Blueworks Live Cognos DB2 DS8000 Easy Tier FlashCopy FlashSystem Global Technology Services GPFS HyperFactor IBM FlashSystem IBM Flex System IBM SmartCloud IBM Linear Tape File System MicroLatency PowerVM ProtecTIER PureSystems Real-time Compression Redbooks Redpaper Redbooks (logo) Service Request Manager Storwize System p System Storage System x Tivoli Variable Stripe RAID XIV The following terms are trademarks of other companies: Intel, Intel logo, Intel Inside logo, and Intel Centrino logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. ITIL is a registered trademark, and a registered community trademark of The Minister for the Cabinet Office, and is registered in the U.S. Patent and Trademark Office. Linux is a trademark of Linus Torvalds in the United States, other countries, or both. Microsoft, Windows, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. The OpenStack Word Mark and OpenStack Logo are either registered trademarks/service marks or trademarks/service marks of the OpenStack Foundation, in the United States and other countries and are used with the OpenStack Foundation's permission. Other company, product, or service names may be trademarks or service marks of others. viii IBM Private, Public, and Hybrid Cloud Storage Solutions

11 Preface This IBM Redpaper publication takes you on a journey that surveys cloud computing to answer several fundamental questions about storage cloud technology. What are storage clouds? How can a storage cloud help solve my current and future data storage business requirements? What can IBM do to help me implement a storage cloud solution that addresses these needs? We show how IBM storage clouds use the extensive cloud computing experience, services, proven technologies, and products of IBM to support a smart storage cloud solution designed for your storage optimization efforts. Clients face many common storage challenges and some have variations that make them unique. We describe various successful client storage cloud implementations and the options that are available to meet your current needs as well as position you to avoid storage issues in the future. IBM Cloud Services (IBM Cloud Managed Services and IBM SoftLayer) are highlighted as well as the contributions of IBM to OpenStack cloud storage. This paper is intended for anyone who wants to learn about storage clouds and how IBM addresses data storage challenges with smart storage cloud solutions. It is suitable for IBM clients, storage solution integrators, and IBM specialist sales representatives. Authors This paper was produced by a team of specialists from around the world working with the International Technical Support Organization, Tucson Arizona Center. Larry Coyne is a Project Leader at the International Technical Support Organization, Tucson Arizona Center. He has 29 years of IBM experience with 23 in IBM storage software management. He holds degrees in Software Engineering from the University of Texas at El Paso and Project Management from George Washington University. His areas of expertise include client relationship management, quality assurance, development management, and support management for IBM Tivoli Storage Software. Shivaramakrishnan Gopalakrishnan is an IT Architect at IBM India Software Labs operations. He has nine years of IT experience, spread across cloud storage, operating systems, backup recovery, storage area networks, and network-attached storage. Shiva has played a key role as an architect and an implementer in solutions that include cloud storage, network-attached storage consolidation, storage area networks optimization, data high availability, mobility and portability for cloud storage, user and enterprise backups. Shiva is working on implementing a private storage cloud solution for one petabyte of storage and 6,000 users across three cities. John Sing is an Executive IT Consultant with IBM Systems and Technology Group. With 32 years in the IT industry, John is a world-recognized IBM expert, speaker, strategist in the areas of Enterprise Storage, Internet Scale Workloads/Data Centers, Hadoop Storage, Scale Out Network Attached Storage, V7000 Unified, IBM GPFS, Big Data, Modern Analytics, IT Strategy + Planning, High Availability, Business Continuity, and Disaster Recovery. Since 2001, John has been an integral member of the IBM System Storage worldwide planning and support organizations. John has been an IBM Storage Strategist and Technical Lead in the Big Data, Internet Scale Data Centers/Workloads, Cloud Storage areas, and is the author of eight IBM Redbooks. Copyright IBM Corp. 2012, All rights reserved. ix

12 Thanks to the following people for their contributions to this project: Paul Coles IBM Global Technology Services Michael Factor Ronen Kat IBM Research, IBM Israel, Science and Technology Daniel Michel Greg Van Hise IBM Software Group, Cloud & Smarter Infrastructure Markus Oscheka Tony Pearson IBM Systems & Technology Group, Client Advocacy & System Assurance Bill Owen IBM Systems & Technology Group, Software Defined Systems Vinay Rajagopal IBM Software Group, Worldwide Sales, IBM India Pvt Ltd Thanks to the authors of the first edition of this book published in November, 2012: Larry Coyne Mark Bagley Gaurav Chhaunker Phil Gilmer Patrizia Guaitani Daniel Michel Hrvoje Stanilovic Now you can become a published author, too! Here s an opportunity to spotlight your skills, grow your career, and become a published author all at the same time! Join an ITSO residency project and help write a book in your area of expertise, while honing your experience using leading-edge technologies. Your efforts will help to increase product acceptance and customer satisfaction, as you expand your network of technical contacts and relationships. Residencies run from two to six weeks in length, and you can participate either in person or as a remote resident working from your home base. Find out more about the residency program, browse the residency index, and apply online at: ibm.com/redbooks/residencies.html x IBM Private, Public, and Hybrid Cloud Storage Solutions

13 Comments welcome Your comments are important to us! We want our papers to be as helpful as possible. Send us your comments about this paper or other IBM Redbooks publications in one of the following ways: Use the online Contact us review Redbooks form found at: ibm.com/redbooks Send your comments in an to: Mail your comments to: IBM Corporation, International Technical Support Organization Dept. HYTD Mail Station P South Road Poughkeepsie, NY Stay connected to IBM Redbooks Find us on Facebook: Follow us on Twitter: Look for us on LinkedIn: Explore new Redbooks publications, residencies, and workshops with the IBM Redbooks weekly newsletter: https://www.redbooks.ibm.com/redbooks.nsf/subscribe?openform Stay current on recent Redbooks publications with RSS Feeds: Preface xi

14 xii IBM Private, Public, and Hybrid Cloud Storage Solutions

15 1 Chapter 1. What is cloud computing Before focusing specifically on storage clouds, it is useful to describe the larger IT landscape by developing a general understanding of cloud computing concepts. The trade press, journals, and marketing collateral have generated substantial content that is dedicated to the subject of cloud computing, but differ widely in exactly what constitutes an IT cloud. A helpful way to think is in general terms of ownership, that is public and private clouds, and categorizing the types of services that an IT cloud provides, which are described in some detail in this chapter. Finally, the IBM Cloud Computing Reference Architecture is described as a definition of the basic elements of any cloud service environment. Copyright IBM Corp. 2012, All rights reserved. 1

16 1.1 Cloud computing definition The National Institute of Standards and Technology (NIST) provides the following definition 1 for cloud computing: Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (for example, networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. Users interact with cloud computing environments with the services that the cloud environment provides. The following examples are of services that are provided by a cloud (cloud services): Virtual servers Database services applications Storage A company can use cloud services that are provided by third parties, or the company can build its own cloud and provide services from the cloud to internal company users, to selected business partners or customers, or to the world at large. For a service to be considered a cloud service, it needs to exhibit the following characteristics: Support self-service provisioning. Be accessible through the Internet or corporate intranet. Provide resources from a resource pool, without the user needing knowledge of the pool. Provide simple and fast resource elasticity, as users demand changes. Provide ability to monitor resources with a dashboard view on cloud health status. Support a metering capability, which enables a dynamic chargeback model. To provide these characteristics, the infrastructure that enables the cloud services takes advantage of two key enablers: Virtualization Virtualization allows computing resources to be pooled and allocated on demand. It also enables pay-per-use billing to be implemented. Automation Automation allows for the elastic use of available resources, and for workloads to be moved to where resources are available. It also supports provisioning and deprovisioning of service instances to support scalability. Although these enablers are not part of any formal cloud definition, they are proven to be indispensable in delivering the essential cloud service characteristics. Many traditional IT services are provisioned with the characteristics of a cloud service. So how do you know that you are providing a cloud service, or when you are using a cloud service? You know that you are providing a cloud service when your service exhibits the characteristics listed previously, and it is provisioned by using the virtualization and automation enablers. 1 See NIST Special Publication (SP) , A NIST Definition of Cloud Computing: 2 IBM Private, Public, and Hybrid Cloud Storage Solutions

17 As the user of any service, whether it is being provisioned as a cloud service might be immaterial. However, you are likely to be using a cloud service when the service you are using exhibits the characteristics listed previously. From a cloud user perspective, it is important that you are able to perform self-service activities that relate to the cloud service you are using, to quickly provision new service instances, and have resources elastically sized to meet your changing processing demands. 1.2 What is driving IT and businesses to cloud Cloud computing has clearly moved beyond the hype and into the mainstream reality of today s IT environments. What are the drivers for this rapid adoption and disruption in the traditional IT world? In the past couple of years, this question has been thoroughly studied and documented from numerous sources. One well known example is the December 2012, KPMG Consulting report, The Cloud Service Providers Survey, in which the following reasons shown in Figure 1-1 for cloud adoption were derived. Reasons to use cloud environments are business reasons Figure 1-1 Reasons to use cloud environments are business reasons As you can see, while cost savings are obviously important, what is even more noteworthy is the number of business-related, time-to-market, competitive advantage, business revenue-related aspects of the move to the cloud. In aggregate, these business reasons are at least as important, if not more so, than the cost reduction reasons. For more insight into the data behind what is driving cloud decisions, see the following website: -providers-survey/pages/service-providers.aspx Chapter 1. What is cloud computing 3

18 1.3 Introduction to cloud service models When discussing cloud services (identified in 1.1, Cloud computing definition on page 2), a helpful approach is to organize service capabilities into groups. NIST formally describes a standard for grouping cloud services, referring to them as service models. These service models are sometimes referred to as delivery models, because they describe the services that are delivered by the cloud model. The following sections describe the NIST service models Infrastructure as a service (IaaS) The IaaS model is the simplest for cloud service providers to provision. It may include the following elements: Processing Storage Network Each of these elements is provisioned in an elastic fashion. As an IaaS user, you can deploy and run your chosen software, including operating systems and applications. You do not need to manage or control the underlying cloud infrastructure, but you have control over operating systems, storage, and deployed applications. You might also have limited control of select networking components (for example, host firewalls). Examples of commercial implementations of IaaS include IBM SmartCloud Enterprise and Enterprise+, IBM SmartCloud managed backup, Amazon Elastic Compute Cloud (EC2) Platform as a service (PaaS) The PaaS model includes services that build on IaaS services. They add value to the IaaS services by providing a platform in which the cloud users can provision their own applications, or conduct application development activities. The user does not need to manage the underlying cloud infrastructure (network, storage, operating systems), but may control configuration of the provisioned platform services. The following examples are of services that are provisioned in PaaS models: Middleware Application servers Database servers Portal servers Development runtime environments Examples of commercial implementations of PaaS environments include IBM SmartCloud Application Services, Amazon Relational Database Service, and Microsoft Windows Azure Software as a service (SaaS) The SaaS model provides software services that are complete applications that are ready to use. The cloud user simply connects to the application, which is running at a remote location; the user might not know where. The cloud service provider is responsible for managing the cloud infrastructure, the platform on which the application is running, and the application itself. This approach eliminates the need for the users to install and run the application on their own computers, thereby significantly reducing the need for maintenance and support. 4 IBM Private, Public, and Hybrid Cloud Storage Solutions

19 SaaS is sometimes referred to as applications as a service because SaaS essentially provides applications as a service, rather than simply software in general. SaaS also includes content services (for example, video on demand) and higher value network services (for example VoIP) as typically encountered in communication service provider scenarios. Examples of commercial implementations of SaaS environments include IBM Payment Systems, IBM SmartCloud for Social Business, PeopleSoft HR, Google Apps for Business Business process as a service (BPaaS) Unlike the previously defined service models, NIST does not provide a definition for BPaaS. In recognition of the IT industry direction of provisioning business processes as a service from within a cloud environment, IBM developed a definition of the BPaaS model. The BPaaS model combines software and workflow elements to deliver end-to-end business processes as a service. Many business processes have the potential to be delivered through this model: Both horizontal applications (such as payroll, technical support, billing) and vertical markets (such as healthcare and insurance). BPaaS allows businesses to pass on some of their day-to-day operating costs to service providers using a fee-for-service model, so that the businesses can focus on their core competencies. Examples of commercial implementations of BPaaS include IBM Blueworks Live, IBM Collaborative Care Solution for the healthcare market, and Google Adsense Cloud service model layering Figure 1-2 illustrates how the service models described previously can be layered. It also contrasts the level of effort required of the service provider with that of the service user through the service model layers. As you travel up the service model layers, the service provider is responsible for providing more effort, as the level of functionality increases. By contrast, as you travel down the service layers, the service user must provide more effort in terms of environment customization. More information about service providers, service users, and other roles is in 1.5.2, Cloud service roles on page 10. Business Process as a Service Service Provider Effort Software as a Service Platform as a Service Service User Effort Infrastructure as a Service Figure 1-2 Cloud service model layering Table 1-1 lists the functions that are provided by the cloud service provider and the cloud service user for each service model. For any given service model, the service provider also provides the functions listed in the service models below it, whereas the cloud user provides Chapter 1. What is cloud computing 5

20 the functions listed in the service models above it, if required, as indicated by the arrows shown in the table. Table 1-1 Cloud service provider and service user responsibilities by service model Service model Cloud service provider delivered functions Cloud user delivered functions Business process as a service Business Process Business Process configuration Software as a service Applications Application configuration Platform as a service Infrastructure as a service Languages Libraries Tools Middleware Application Servers Database Servers Processing Storage Network Applications Languages Libraries Tools Middleware Application servers Database servers 6 IBM Private, Public, and Hybrid Cloud Storage Solutions

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