Position 1: Service Delivery Manager IT Infrastructure. Area: Information Technology - Infrastructure. Location: Mumbai. Qualification & Experience:

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1 Position 1: Service Delivery Manager IT Infrastructure Area: Information Technology - Infrastructure 1. Engineer / Masters/PG in Computer Applications years of experience in Customer Service Management years of experience in Information security domain 4. Good technical knowledge of the IT infra systems 5. Has worked in a Service Delivery environment, supporting multiple locations and 1000 desktops The incumbent would be responsible for managing IT Infrastructure operations for projects across India Desktop support, DC operations, Branch Support and Servicedesk teams would be directly reporting to this position Good technical knowledge to understand issues and either provide support to the team or escalate Has to interface with other teams like Servers, Storage, Network, Security, Applications, Database etc and get them to address dependent issues Manage any crisis affecting Business as Usual (BAU) Lead the crisis management team and get all stakeholders to contribute towards resolution Program Manage the crisis towards speedy resolution Motivating and managing team members and charting a growth path for them Will be the single point of contact for both internal and external customers Ensure logging of all calls, timely response and resolution of all calls as per SLA Regular online proactive monitoring of all open service requests and monitoring allocation of the calls Track SLA for vendors and take corrective measures Conduct regular meetings with vendors, review their SLAs Escalate critical issues to Senior Management Do RCA for problems and suggest corrective action Ensure complete and updated inventory of all IT Assets Generation and analysis of Weekly / Monthly MIS reports and an executive summary and report on trends and concern areas Conduct regular operating review meetings with internal and external customers and present the performance of the team, highlight issues, take customer feedback and present the same to management for enhancing services and implement the same Ensure that the services are delivered as per the agreed SLAs without penalties Should have good exposure to ISMS and be well conversant with ISO 27001:2005 processes Generate weekly / monthly system audit reports and report on non-compliance Take steps to ensure system compliance Ensure compliance with all prescribed policies Would also need to set up new branches/offices across the country as and when required Should have good exposure to ISMS

2 Core Domain expertise Service Delivery & Service Support Team Management Skills Interpersonal and Team Building Skills Very Good Communication and Man Management Skills Required Working Knowledge Experience Capital Market experience At least 6-10 yrs of team management experience team size of at least people Managed a national project spread of at least locations Good knowledge of ISMS and ISO 27001:2005 Good Know how of LAN/WAN, Server, Desktop, Security administration Good knowledge of Virtualization technology Awareness of ITIL and project management concepts PMP/ITIL certification will be an advantage Hands on experience on any of the Infra domains would be an added advantage Position 2: DC Facilities Infrastructure Lead Area: Information Technology - Infrastructure Qualification & Working Knowledge Experience: 1. Electrical Engineer / Graduate with total 6-10 years of experience 2. Minimum 4-6 years experience in DC infrastructure management 3. Electrical background is essential 4. Knowledge about DC non IT equipments 5. Good Working knowledge of Power systems, Fire systems, BMS systems 6. Extensive Knowledge of electrical distribution both from mains and auxiliary supply 7. Good working experience on excel and power points for creating presentations 8. Implementation of a DC physical infrastructure 9. Experience in maintaining DC infrastructure 10. Experience in MEP DC Facilities Infrastructure Team Leader will be responsible for managing the DC physical infrastructure and handling the day-to-day operations to ensure smooth maintenance of physical DC Infrastructure like (PAC, UPS, BMS, Fire Control System, Electrical Distribution Mains and DG, DC Security systems etc) Needs to address all aspects of DC physical infrastructure components to ensure Data Centre uptime of 99.99% Has to manage all electrical systems required for DC including Mains HT substation, DG panels, complete electrical distribution, power drawn, efficiency etc Has to manage Power backup systems such as DG sets, UPS, Inverters Has to manage HVAC systems of DC, ensure to maintain desired temperature and humidity levels in DC

3 Has to manage DC security systems such as CCTV, Fire suppression system,vesda system, Water leak detection system, Rodent Repellant System, Access control systems, BMS system ensure integration with IBMS system and review all parameters on daily basis Has to implement & manage the above systems required for DC should be able to identify gaps and propose better options for improving existing systems Will publish / review MIS reports on the DC Infrastructure on regular basis with a guarantee on 99.99% uptime Document management maintaining, updating and review relevant documents, diagrams required Has to liaison with all relevant vendors, power supply companies for regular maintenance of equipment, negotiate and sign AMC s Conduct regular meetings with Administration department and appraise them of challenges / observations etc Conduct regular equipment tests to ensure guaranteed uptime for DC Core domain expertise DC infrastructure management Position 3: Information Security Officer Area: Information Technology Information Security 1. BE/ Post Graduation in Computer Applications 2. CISA/CISSP/CISM/ISO LA certification will be an added advantage 3. Good working experience on excel & power points for creating audit summary & presentations 4. Good experience of handling internal and external audits 5. CISA / ISMS related knowledge 6. Experience in maintaining ISMS The incumbent would be responsible for managing day to day tasks : Will be responsible for handling the day-to-day operations conducted by IS team for IT Infrastructure, Application, Locations, personnel Need to address all aspects of security like physical, logical, data access etc Will follow the Information Security policy and manage / draft / suggest necessary changes to the same Will be part of internal / third party and certification system security reviews and audits Monitor and Review Audit logs for exceptions and take corrective actions Will be responsible for performing regular internal audits on all aspects of IT and ensure compliance with the prescribed security norms Will review the Tracking and reviewing of Incident and changes Review of security baseline documents for servers, network and security devices and desktop, creation / review of procedure documents Document management tracking, updating and review - policies, processes, procedures, templates etc

4 Responsible for maintenance of ISO processes, ISMS Metrics, Risk Register and various ISO related documents and processes Conduct regular meetings with other Team Leads and appraise them of challenges / observations etc Conduct regular Information Security awareness trainings Core domain expertise Information Security and audits, ISO 27001:2005 Required Working Knowledge Experience Total No. of Yrs exp: Min 4-6 years relevant experience in Information security domain Working knowledge of Desktops, Servers, Network & other Security devices from IS perspective Knowledge about antivirus/ antispam solutions & other monitoring tools Knowledge of ITIL best practices Position 4: DC Operations (3 positions) Area: Information Technology Data Centre 1. Min. 2-3 years experience in IT Operations 2. First level support for windows server installation & troubleshooting 3. First level network device & link monitoring using various tools 4. Deploying patches on servers 5. Basic knowledge of structure network cabling 6. Good Know how of LAN/WAN, Server, Desktop, peripherals, Virtualization technology 7. Awareness of ITIL concepts 8. ITIL certified 9. Microsoft / Cisco certification will be added advantage Responsible for Servers Health & network link Monitoring Prompt reporting to respected team lead for any service failure or alert generated by monitoring tool Co-ordination with ISP for fault finding during non office hours Good communication skills Good interpersonal skills Good Documentation skills

5 Position 5: Software Developer (D2K) 3 positions Area: Information Technology- Applications 1. Post Graduation in Computer Applications 2. D2K, dot net, powerbuilder years of relevant experience in Applications Development using Oracle, ASP.Net and C# 4. Good interpersonal & communication skills Key focus area: Developer 2000, Reports, Oracle, PL/SQL Responsible for end to end IT development. New development and enhancement of complete module. Support Team Leader in day to day activities To provide support to allotted department Responsible for assisting the team in migrating D2K application to web platform Responsible for design, development, coding, testing, debugging & documentation of applications to meet the business requirement Core domain expertise from Equity Derivatives, Depository, etc Interested candidates meeting the above criteria may send their resumes to latest by June15, 2013

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