Health Education England Library Knowledge Service Leads Development Needs Analysis Results for the North West Total Started Survey: 143

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1 Health Education England Library Knowledge Service Leads Development Needs Analysis Results for the North West Total Started Survey: 143 SECTION 1: ABOUT YOU Page 1 of 28

2 Page 2 of 28

3 Answer Choices Responses Born in or before Born in or between Born in or between Born in or between Born in or after Total 141 Answer Choices Responses Acute 84 Mental Health and/or Community 31 Other (please specify) 28 Total 143 Page 3 of 28

4 Responses from those who selected Other to the question What type of organisation are you employed by? Organisation Organisation 2 organisations. Mental health and Isle of Man Government special library Learning Disability Ambulance Trust LETB Combined acute and Community Library Commissioning Support Unit Local Authority Commissioning Support Unit Mental Health and Social Care Trust CSU NHS TRUST Foundation Trust NICE Government NICE Higher Education Non Departmental Government Body Higher Education Non-departmental government body Isle of Man Government None departmental public body Isle of Man Government University Isle of Man Government University Isle of Man Government Total Responses 28 Q5. Job title Job Title Job Title Job Title Apprentice Library Knowledge and Library Library Assistant Assistant Services Manager Library Assistant assistant clinical Knowledge and Library Library Assistant librarian Services Manager LIBRARY ASSISTANT Assistant Clinical Knowledge library assistant Librarian Development Manager Library Assistant Assistant Clinical Knowledge Manager Library Assistant Librarian Knowledge Service Library assistant Assistant Information Administrator Library Assistant Specialist Knowledge Service Library Assistant Librarian Manager Assistant/Secretary Assistant Librarian Knowledge services Library Assitant Assistant Librarian assistant Library Manager Assistant Librarian knowledge services Library Manager Assistant Librarian assistant Library Manager Assistant Librarian Knowledge Specialist Library Manager Assistant Librarian Knowledge Specialist Library Manager assistant librarian Knowledge Specialist: Library Manager Assistant Librarian Outreach Library manager Assistant Subject Knowledge Support Library Manager Librarian Librarian LIbrary Manager Clerical assistant Knowlwdge and Library Manager Clinical Evidence Information Assistant library manager Specialist Learning Resource Library Operational Clinical Evidence Assistant Manager Specialist Learning Resources Library resources Clinical Information Assistant Manager Specialist Librarian Page 4 of 28

5 Q5. Job title Job Title Job Title Job Title Clinical Knowledge and Librarian Library Service Manager Subject Specialist librarian Library Service Manager Clinical Librarian Librarian Library Services Clinical Librarian librarian Manager Clinical Librarian librarian Library Services Clinical Outreach Librarian Manager Librarian Librarian Library Services Officer Clinical Support Librarian Medical Librarian Librarian Librarian Online resources Community Outreach Librarian librarian Librarian Librarian/Assistant Online resources Deputy Librarian Librarian librarian Deputy Library Manager Library & Information Assistant operational library manager Director of Health Library & Knowledge Outreach Libraries NW Service Lead Outreach Librarian Education Services LIbrary & Knowledge Outreach Librarian manager Services Manager Outreach Librarian Electronic Resources Library & Knowledge Outreach Librarian Officer Services Manager Outreach Librarian Enquiry Desk Librarian Library and Information Outreach Librarian Enquiry desk libraryan Assistant Outreach Librarian E-Resources Officer Library and Information Public Health & Evidence Services Assistant Commissioning Manager Library and Information Librarian Evidence Specialist Resource Centre Public Health Evidence Head of Library & Manager and Knowledge Knowledge Services Library and Information Specialist Head of Library and Services Managewr Senior Information Infomation Services library assistant Manager Head of Library Services Library Assistant Senior Librarian Head of LKS Library Assistant Senior Library Assistant Information Services Library Assistant Senior Library Assistant Librarian Library Assistant Senior Library Assistant Information Specialist Library Assistant Senior Library Assistant Information Specialist Library Assistant Trainee Librarian information specialist Library assistant Trust Librarian Information Specialist Library Assistant Trust Library Services Knowledge & Library Library Assistant Manager service Manager Total Responses 143 Page 5 of 28

6 Responses from those who selected Other to the question Agenda for Change Band. 1 job band 5, 1 job band 6 Between 7 and 8 Grade 7 in HE University Grade 8 University pay scales Total Responses 5 Page 6 of 28

7 Page 7 of 28

8 Answer Choices Responses Vocational Qualification - Level 2 2 Vocational Qualification - Level 3 6 Certificate of Higher Education 4 Diploma of Higher Education 4 Bachelor s Degree 41 Master's Degree 69 Doctoral Degree 1 Total 127 Page 8 of 28

9 SECTION 2: MEMBERSHIP OF PROFESSIONAL BODIES Page 9 of 28

10 Q13 If you are a member of any other professional bodies please list them below. Australian Library & Information Higher Education Academy Association [ALIA] (CILIP equivalent) LIHN BCS N/A British Psychological Society Society of Indexers CIPD Total Responses 8 Page 10 of 28

11 Q15 In what ways did you find the PKSB useful? Appraisal Mentoring Framework for planning training - ideas for areas to develop/ stretch goals etc Good as a measuring stick and good to plan future training and development Good benchmarking Helped me analyse my skills and identiy gaps Also to look at new skills required by my staff Highlights areas that I may wish to work on or improve my knowledge. Makes me aware of skills and areas in other information roles that I was not aware of. I am currentl undertaking my Certification so PKSB is useful for this I found it useful for highlighting areas for improvement and skills that I already have but hadn't recognised. It helped me plan activities for Certification and made the process more productive. I was able to self assess my skills using the framework and set myself targets to work towards so I could improve my skill set. Identifying development needs; Exploring other areas of the profession; Illustrating the profession to other people In supporting my application for Chartered membership of CILIP. It also prompted me to reflect about my own professional skills and developmental needs. It enabled me to consider my skills and knowledge in a more systematic way, and to identify areas to improve. It made me think about the individual skills required in different areas and my development needs It was useful to help support KSF discussions. Mandate to work on areas I was interested in. Not sure. It took a long time to complete though Provided a clear structure of skills to help me identify my strengths and weaknesses Self assessment skills audit and good preparation for CILIP Mentoring with new regs. The PKSB helped me to focus on the areas in which I need to develop further and to see where I need to receive training. The gap analysis spreadsheet was very helpful. Page 11 of 28

12 Q15 In what ways did you find the PKSB useful? To assess where I am and to idnetify gaps in skills lnowledge for my personal development planning Understanding how wide and diverse skills are in the workplace and that this diversity of roles and skill sets is valued by CILIP and recognised Useful when completing my chartership to assess my skills and identify development needs. Total Responses 22 Page 12 of 28

13 SECTION 3: HOW DO YOU LIKE TO LEARN? Page 13 of 28

14 Responses from those who selected Other to the question Which of the following learning and development methods do you find the most effective for you as an individual? Please select up to three. I find the most effective varies depending on what it is you are trying to learn and whether it is effective in the workplace often depends on factors outside your control Reading things on paper Study days Total Responses 3 Answer Choices Action learning sets - where a small group of learners meet regularly to reflect on real work issues. Responses By Band Other Briefing meetings internal and external Coaching by line managers Coaching by someone external to your immediate service Conferences E-learning - including computer-based learning, as well as local intranet/extranet and web-based learning Exchange of experience events Formal education courses leading to a qualification Instructor-led training delivered off the job Job rotation, secondment and shadowing Mentoring and buddying schemes On-the-job training Residentials Un-conferences Other - please state Total Respondents: Page 14 of 28

15 SECTION 4: KNOWLEDGE AND SKILLS Page 15 of 28

16 Answer Choices Responses By Band Other Abstracting and summarising Cataloguing, classification and resource description Enquiry desk skills Information analysis Information management Information searching Advanced Information searching - Basic Information searching Intermediate Open source systems Records management and archiving Scanning and synthesising skills Searching management literature Understanding and using grey literature Understanding information seeking behaviour Understanding information services Understanding Open Access Total Respondents: Page 16 of 28

17 Answer Choices Responses By Band Other Copyright Data analytics and management Data Protection Freedom of Information Knowledge management Medical Terminology Secure transfer of information Total Respondents: Page 17 of 28

18 Answer Choices Responses By Band Other Critical appraisal skills Statistics and statistical analysis Understanding and evaluating research Understanding and presenting research reports Writing for publication Total Respondents Page 18 of 28

19 Answer Choices Responses By Band Other Apps E-books ICT skills Social media and collaborative tools - advanced skills Social media and collaborative tools - getting started Virtual learning environments Web information continuity Total Respondents Page 19 of 28

20 Answer Choices Responses By Band Other Digital literacy Information literacy Presentation skills - Advanced Presentation skills Basic Training skills - Advanced Training skills Basic Understanding medical terminology Total Respondents Page 20 of 28

21 Page 21 of 28

22 Answer Choices Responses By Band Other Advocacy Evaluating services Leading and managing change Management skills Intermediate Management skills Introductory Managing staff performance Motivational skills Operational planning Partnership development Project management Quality management Service innovation, development and design Working with decision makers Total Respondents Page 22 of 28

23 Answer Choices Responses By Band Other Budgeting and financial management Business planning and asset management Contract management Costing and pricing library services Demonstrating value and impact Service level agreements Strategic planning, thinking and evaluation Total Respondents Page 23 of 28

24 Page 24 of 28

25 Answer Choices Responses By Band Other Coaching skills Communicating with stakeholders Communication/interpersonal skills Customer service skills Dealing with difficult situations Facilitation skills Influencing skills Managing meetings Marketing Mentoring skills Networking skills Reflective writing Report writing skills Writing effective publicity/information guides Total Respondents Page 25 of 28

26 Answer Choices Responses By Band Other Coping with change Creative thinking Emotional resilience Health and wellbeing Negotiating skills Problem solving skills Team working skills Time management Total Respondents Page 26 of 28

27 SECTION 5: RECOMMENDATIONS Q26 Please make one recommendation as to how you can best be supported in developing the skills to sustain your career and meet the demands of your service. Access to appropriate training and self learning. Access to more E-Learning courses App development Be given time, both in and away, from the office for personal development. Being given time occasionally in work to learn new skills or attend courses away from the demands of the job. Broad range of training to opt into buddy system for LQAF By continuing to be regularly consulted about training needs and encouraged to develop existing and new skills. By selecting a skill to focus on and asking line manager to support any training Catalogue skills based on the Heritage package Clearer guidance on what is expected and the right staff Consistent across the board training available to all Continued access to CPD opportunities Continued involvement in LIHHN activities sharing knowledge through the network. Continued mentoring and coaching with a trained /experieicned person who can provide personal one to one support (also being part of action learning set of other LKS managers) Delivering training and critical appraisal confidently Don't let resources for development disappear during financially straightened times, it is even more important then. Events with no cost to attend Financial support for training courses. Free or low-cost local workshops / training sessions Funding extra staff in the present economic climate Further development on report writing and summarising the evidence Given protected time to develop Given time to work on continuous professional development. Greater use of social media as part of training and communication so ensuring familiarity of use. Have dedicated study time I can't leave the office much so the development of online training would be helpful. I don`t have one. I have recently done a training course around using the word "support" less because it is a bit unclear what is meant, and I would say all to be realistic about expectations I solo work in a non-library setting so 'on the job training' or peer supported work is harder for me I would really welcome some training in managing e-resources! If my organisation received funding for 'off-the-job' training. I'm not the right person to ask about this as I will be retiring later this year. Improved ITC skills for presenting statistics and feedback information In making management courses or other kind of training on management available It would be helpful to learn how to think creatively about disseminating information to users Library management skills - ongoing buddying / mentoring and support external to my organisation. Locally delivered course in the north or north west. Online communities of practice to continue learning outside traditional approaches. Funding available for eductaional courses beyond traditional library qualifications, but still highly relevant to work e.g. CETAD management courses are funded for clinical staff, but not for support/administrative staff. Locally held courses orgainised by HCLU More autonomy More e based learning More e-learning in relevant topics such as statistical and analytical skills More formal training, leading to qualifications. Page 27 of 28

28 Q26 Please make one recommendation as to how you can best be supported in developing the skills to sustain your career and meet the demands of your service. More frequent and wider ranging courses to attend. More training courses outside of the office time to learn away from work More varied training for Library Assistants i.e. dealing with difficult customers, communication skills, networking with other library assistants My most pressing development need is a course about teaching in the adult learning sector which has actual hands on teaching experience included. Apparently the PTALS course has been discontinued and has not yet been replaced. NW Virtual Learning Environment for delivering courses and useful repository for shared learning. off the job training courses Offer courses somewhere accessible from Manchester which can be attended within budgetary constraints. Opportunities for job swapping Opportunities to attend training wider than just LKSL. Professional mentorship/coaching opportunities (by someone from outside own organisation) Protected training time Provide regular relevant training targetted on needs Provide some CILIP courses in the North West region instead of London. Range of face-to-face training opportunities led by experts in the field Regular training Regular training opportunities Regular training spread across the year. Several dates in case you cannot attend that course date. relevant training courses Relevant training courses provided either a e-learning or at a location close to where I live. Relevant training offered within the job role. short courses on social networking within working environment. communication is the key and this is the way forward and instant. social media training to advance and improve the profile and currency of the service Support from manager Support needs to be local and not to cost a lot The continuation of the training that is avaliable The free courses provied by HCLU in the NW are invaluable, please continue to provide this training programme The regional lead for LKS in the North West does so much to support the development and skills needs of staff. Any increased support they can receive would benefit all LKS staff and services in the region. Time to attend courses either in-house or external Time to participate in relevant CPD opportunities To be given the time to attend courses To be kept aware and upto-date with the technology changes. training courses Understanding the role of producers of various health grey literature e.g. RAND, Kings Fund etc Updates of relevant information via . We need to think about how we support an ageing workforce - energy levels, motivation, wanting to keep up to date are all issues. Working closely with line managers to keep on target with demands of my role. This already happens. Total Responses 80 January HEEL LKSL SDG Page 28 of 28

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