1 The Harvest We ve got your back. You ve got your future! Spinal Cord Injury Ontario Annual Report sciontario.org
2 A spinal cord injury can happen to anyone at any time. 11 PEOPLE EACH WEEK More than one a day is the estimated number of people in Ontario who sustain a new spinal cord injury. 33,000 PEOPLE Are currently living with a spinal cord injury in Ontario and 86,000 in the rest of Canada. $2.67 BILLION The estimated annual economic cost of a traumatic a spinal cord injury in Canada. 2-3 The average time it takes to attain optimal independence following a spinal cord injury. YEARS
3 We ve got your back. You ve got your future! OUR MISSION WHO WE ARE OUR VALUES OUR VISION Spinal Cord Injury Ontario assists persons with spinal cord injuries and other physical disabilities to achieve independence, self reliance and full community participation. 17 offices, 9 client programs and services, 13 departments, 168 staff serving people with spinal cord injuries and other physical disabilities in Ontario. RESPECT for spinal cord injury experience, for each other and for all communities EXCELLENCE in all we do ACCOUNTABILITY through transparency and ownership of outcomes SCI Ontario champions excellence in service, advocacy and quality of life for people with spinal cord injuries. LEADERSHIP in service and quality of life INCLUSION in all communities and within our organization INNOVATION in overcoming challenges TABLE OF CONTENTS SCI Facts 2 What We Do 8 Our Board of Directors 16 A Bushel Full of Thanks 24 We ve got your back. You ve got your future! 3 Chair & Chief Executive Officer s Summary 4 Going out on a limb 6 Chief Executive Officer Bill Adair Answers our Stakeholders Questions 10 Our Financials 12 Balanced Scorecard 15 Our Staff 18 Awards 20 Help Us Grow 30 Our Branches Annual Report 3
4 Chair & Chief Executive Officer s Summary The year of 2013/14 marks the third year of our Good to the Core, three-year strategic plan. We have accomplished so much over this time, but we realize there is still lots to do. For this reason, we have extended our strategic plan until That being said, this year s harvest of accomplishments has been plentiful! We are pleased to announce that SCI Ontario served 1,969 clients this past year. 552 of these people had new spinal cord injuries. It is of the utmost importance to reach people as soon as possible after an injury, as well as their family members, to offer assistance with restoring hope and re-building lives. We are gratified that 83% of our Client Satisfaction Survey respondents reported that they are satisfied with our services. This past year, we have had the support of 795 volunteers providing 6,732 hours of service. This is a staggering contribution to our successful year and truly makes a difference in what we can achieve through our programs and services. We can t thank our volunteers enough for their commitment to our mission. We also recognize the contributions of our partners, sponsors, grantors and donors. Our fundraising efforts brought in $1,595,000. Our clients simply would not receive the programs and services that they do without this assistance. We are deeply grateful and thankful that our community includes those who have the financial means to help people who need support. We understand that we have a responsibility to ensure that our contributors investments are respected. As you will see within the pages of this annual report, we take this commitment most seriously. Our staff continue to serve with integrity and purpose. They are our soul. They represent SCI Ontario each and every day to our clients, volunteers, donors, partners, sponsors, healthcare professionals and other stakeholders. We are thrilled that 90% of our staff have moderate to high job satisfaction. The fact that over 33% of our staff have been with SCI Ontario for more than 10 years is a telling statement! 4 Spinal Cord Injury Ontario We ve got your back. You ve got your future!
5 With the combined efforts of all the people who support our mission, we have been able to accomplish great things this year including, but not limited to: expanding our Attendant Services program to serve 11 additional people in their homes developing 89 strategic partnerships with allied organizations that benefit people with SCI convincing Toronto City Council to make the entire taxi cab fleet accessible by 2024 developing a new program Knowledge Enterprise to offer training/learning and education opportunities to people with SCI as well as at a corporate level supporting the development of a play about living with a spinal cord injury providing a balanced budget Many more significant accomplishments are described as you read further along. We are proud of what we have achieved and look forward to continuing to realize the potential of our Good to the Core Strategic Plan in the years to come. Thank you. Robert Nigol Chair, Board of Directors Bill Adair Chief Executive Officer From left: Robert Nigol, Chair, Board of Directors; Bill Adair, Chief Executive Officer Annual Report 5
6 Going Out on a Limb For people with spinal cord injuries in Ontario 795 volunteers contributed over 6,300 hours. Our Peer Support Volunteers meet with those with new injuries, offering a been there, done that perspective. SCI Ontario responded to over 4,700 information requests and held 14 educational workshops. 89% of workshop participants were satisfied with the learning opportunity. We used various types of technology to expand learning opportunities to our members in their own communities. SCI Ontario members and volunteers projected a strong and effective voice to convince Toronto City Council to commit to 290 accessible cabs by 2015 and that 100% of Toronto cabs be accessible by June 30, 2024 A win that has been noticed around the province and also in major hubs in the U.S. including New York City and Washington. Weekly, 11 people sustain a spinal cord injury life changes in an instant. Rehabilitation hospital time has been reduced, so learning about living with an SCI and accessing information before a person is on his or her way home can be a challenge. Toronto taxi brokerage firms hired lobbyists and launched aggressive public relations campaigns to limit the amount of accessible cabs in Toronto. Eliminated regional fundraising staff positions. 6 Spinal Cord Injury Ontario We ve got your back. You ve got your future!
7 Lowered the cost to raise a dollar by centralizing fundraising efforts. We are engaging regional volunteers with a new Community/3rd Part Events Program. We continue with regional chapter development (with Owen Sound leading the way as chapter exemplars) and, ultimately, we exceeded fundraising target expectations this past year. SCI Ontario worked with the Ministry of Health and Long-Term Care to infuse $8 million this past year into community-based attendant services with a commitment for more support in the future. As well, our own Attendant Services Program increased its funding base by $342,000 so we now serve more clients. Job Satisfaction for SCI Ontario staff is at 90% for With a focus to reach people within the first three years after injury, SCI Ontario served 1,333 individuals with spinal cord injuries. 83% of clients are satisfied with our services and 86% of our clients would recommend them. Approximately 5,000 Ontarians are still waiting to receive appropriate attendant services in their communities costing the tax payers and the healthcare system millions of dollars each year. It was a very competitive year in the Community Services sector with little increase in compensation and benefits. There are approximately 600 new spinal cord injuries per year Annual Report 7
8 What We Do ADVOCACY We help people living with spinal cord injuries to find the resources they need and provide them with the tools to develop self-advocacy skills. KNOWLEDGE ENTERPRISE We offer in-person and online education for clients and members. We also offer training on understanding SCI and secondary complications of SCI for community service providers. Use our info line to talk to expert staff and volunteers dedicated to helping answer your questions on any topic: MEMBERSHIP Joining SCI Ontario s community has many benefits, including participation in our membership events, access to up-to-date, relevant news about spinal cord injury, and connection to others. Membership is free to people with disabilities and their family members for the first year! PEER SUPPORT We connect people living with spinal cord injuries to fully-trained volunteers who can share their experience and knowledge. We can connect family members, too. PUBLIC POLICY We provide disability-specific policy analysis that brings awareness and education to elected officials, and we support our membership through advocacy initiatives that aim to create a more inclusive province. REGIONAL SERVICES We encourage and support people living with spinal cord injuries to be as independent as possible. We provide practical help, service navigation, information, resources, education, and support in the adjustment to having a disability. We will meet people in the hospital, in rehab, in their home, or in the community. If you can t come to us, we ll go to you! SCI SOLUTIONS ALLIANCES People with spinal cord injuries can connect with our collaborative network of people and organizations in the SCI community. We address systemic barriers that affect community participation and optimum health and use customized solutions and proven best practices to improve the lives of people with spinal cord injuries. ATTENDANT SERVICES We provide attendants to assist people with permanent physical disabilities to be independent at home, work and at post-secondary schools in the Greater Toronto Area, given the person can initiate and direct his/her own personal care service. EMPLOYMENT SERVICES We help people with spinal cord injuries who are looking for work in the Greater Toronto Area identify work-related goals and find satisfying employment. Our services also help employers find qualified candidates and evaluate their workplace accessibility and job accommodation requirements. 8 Spinal Cord Injury Ontario We ve got your back. You ve got your future!
9 ! SCIO 2014 Annual Report :31 PM Page 9 The view from Chris orchard Chris is a man who enjoys the outdoors. He is a sportsman to the core with a passion for hunting. In his job as a wildlife technician he was in his element, but one day a major fall on the job resulted in a spinal cord injury. With his partner Jamiel by his side, Chris started over again. It s like you ve been given a new body, he says. You re-learn everything from scratch. Chris Peer Support Co-ordinator was instrumental in ensuring that both Chris and Jamiel had the support they needed to move forward. He visited Chris and kept his spirits up. Chris says, He is a very kind, open, happy guy willing to talk or help out any way he can. Even today, he is my go-to guy to find answers to my questions. He introduced Chris and Jamiel to Peer Support volunteers and they met another couple who shared important information with them. We learned that we could still go ahead with our life plans such as having children, says Jamiel. I could ask the wife all of the things I wanted to know. The connection brought comfort and understanding. Chris worked hard to get back to doing what he loves. In fact, this past spring, Chris went turkey hunting with his Dad for the first time since his injury. Using a log house, turkey blind that the two of them had built together, they removed one side so Chris could wheel right in. Chris didn t end up shooting a turkey that day, but there is always next time! Annual Report
10 Chief Executive Officer Bill Adair Answers our Stakeholders Questions QWhat does it take for someone to be successful in finding employment through SCI Ontario s Employment Services? A This past year, we assisted people in finding 118 work placements through our Employment Services program. This process is long and involved. It can be very challenging to find a job in Toronto where literally hundreds of job seekers will apply for any one position. It can take up to a year for a person to find the right job. The Employment Services team provides emotional support, resources, as well as tools and tips on how to prepare for finding a job and becoming employed. Many job seekers, when they haven t worked for a long time, may have forgotten about the physical and emotional energy that is needed to work. Counselling is provided focusing on starting slowly to build up tolerance for what is required. This may take some time and this is where internships, unpaid work experiences and volunteering opportunities help job seekers assess, develop their tolerance, and either learn or review their current skills. The Employment Service team helps job seekers arrange these opportunities. Training provided ensures that job seekers know what they need to say to the recruiters and their new managers for their accommodation needs. The Employment Services team is there to provide support or, if the need be, advocate on the behalf of a job seeker. Once a job seeker has transitioned to an employee, the Employment Services team is still available. If a new employee is experiencing difficulties at work, a Job Coach can assist with learning new skills, re-learning previous skills and teaching how to self-advocate. Disability awareness training can also be provided to the employer if it is required. Overall, the Employment Services team work tirelessly from the start when a job seeker is preparing for employment, to even past the point when an employee is on the job. QSCI Ontario has created a new department called Cross Functional Programs What is that? A SCI Ontario recognized the need and importance for critical functions, such as quality management, decisional support and education to have cross-organizational reach and accountability. This resulted in the development of a Cross Functional Program in June Quality management continues to be a high priority for the organization and work towards accreditation readiness continues. A few highlights for the last year include; redesign and implementation of our client satisfaction survey to enable increased rigor and analysis, roll out of our new client orientation handbook, and development of a cross-organizational accessibility plan. SCI Ontario has developed a dedicated role for decisional support to build the capacity of our organization to conduct research, analyze data and to make informed decisions about future directives as they relate to our strategic priorities. Although this type of function is well ingrained in the hospital sector, it is relatively new to community services, and SCI Ontario takes pride in being a leader in this area in our sector. SCI Ontario identified the need to expand Education Services and in June 2013, launched our Knowledge Enterprise Program. This new program expands our target audiences, content expertise, modes of delivery and fee for service structure to reach a larger audience of clients, service providers and the corporate sector. Our approach builds on our successful implementation of interactive platforms such as Adobe Connect, Ontario Telehealth Network sites and facilitator-led webinars. 10 Spinal Cord Injury Ontario We ve got your back. You ve got your future!
11 QSCI Ontario has a new fund The Enhancing Independence Fund what does this mean for a person with a spinal cord injury in Ontario? A With our newly developed Enhancing Independence Program, established in September 2013, SCI Ontario has created a provincial fund that provides equal funding opportunities for our clients in the province no matter where they live. This program endeavours to provide financial support to individuals who experience barriers to their independence due to unmet needs. Enhancing Independence Program dollars are used to support the purchase of equipment and supplies that enhance independence and quality of life as defined by the Ministry of Health and Long- Term Care. Individuals must be able to demonstrate financial need, and work with an SCI Ontario staff member to explore options for increased independence. Prior to SCI Ontario providing Enhancing Independence assistance, all other sources of potential funding must be explored and exhausted. All requests for Enhancing Independence funds are to be considered by the Provincial Enhancing Independence Committee who will review the applications, track requests and grant funds. Items that may be funded, include but are not limited to, mobility devices (wheelchairs, walkers etc), grab bars, ramps, medical supplies, repairs to equipment, as well as items not typically funded elsewhere such as cellular phone or blue tooth devices, batteries for equipment, moving expenses, gym memberships and small renovations. This past year, we were able to support 152 clients across the province Annual Report 11
12 Our Financials TREASURER S REPORT & ABRIDGED FINANCIAL STATEMENTS It is my pleasure to report on Spinal Cord Injury Ontario s financial results for the year ended March 31, These financial statements are the responsibility of management. The Finance and Audit Committee, along with the Board of Directors, approve the statements which have been audited by Grant Thornton. Summarized financial statements are included in this annual report and complete statements are available on our website. FUNDING Grants from the Toronto Central Local Health Integration Network (LHIN) and various Ontario ministries remained the organization s largest revenue stream and ended the year at $7.963 million. This funding supports the delivery of our Attendant, Employment, Regional and Information Services, as well as our Peer Support and Education Programs. During the year, the Toronto Central LHIN provided unexpected one-time grants of $340,000 that enabled new purchases of client equipment, computer hardware and software, staff training and professional development. SCI Ontario was fortunate to receive these unbudgeted awards from the Toronto Central LHIN. Donations and other public support ended the year at $1.8 million which included a generous bequest of $281,000. Spinal Cord Injury Ontario also received financial support from the Ontario Paraplegic Foundation, a related charitable organization, with the sole purpose to support our services and activities. A condensed version of the Foundation s audited statements is disclosed by note within SCI Ontario s audited statements. FINANCIAL STATUS Overall, SCI Ontario recorded $9.889 million in total revenue for the year. Our single largest expense related to staff compensation and benefits which is consistent with most service-based organizations. SCI Ontario finished the year with a modest surplus of $3,000. LOOKING AHEAD Management intends to continue to increase operating efficiencies and strengthen its fundraising programs as the year begins. Our diligent financial reporting will continue to support the organization s high quality programs and services. On behalf of the Finance and Audit Committee, I would like to express my sincere thanks to all volunteers, members, sponsors, donors and dedicated staff whose efforts contributed to this successful year. Your commitment and financial contributions make a difference. I hope we may continue to count on your support in the year ahead. Billy Klare Treasurer Chair, Finance and Audit Committee 12 Spinal Cord Injury Ontario We ve got your back. You ve got your future!
13 CONDENSED STATEMENT OF FINANCIAL POSITION As at March $ 000 $ 000 ASSETS Current Cash and cash equivalents Grants receivable Accounts receivable Prepaid expenses and other assets Total current assets 865 1,172 Capital assets, net ,339 1,574 LIABILITIES AND NET ASSETS Accounts payable and accrued charges Due to Ontario Paraplegic Foundation Deferred revenue Deferred capital contributions Net Assets Invested in capital assets Unrestricted Total Net Assets ,339 1,574 How our Funds were raised* 79% Government Support 20% Donations & Other Public Support 1% Other * As a percentage of total revenue of $9.890 million as per audited statement, plus $223,000 of direct fundraising costs disclosed in Note 7 of full audited statement; adjusted total gross $ million. How our Funds were spent** 78% Programs and Services 11% Administration 9% Resource Development (Direct & Indirect) 2% Other ** As a percentage of total expenditures of $9.887 million as per audited statement, plus $223,000 of direct fundraising costs disclosed in Note 7 of full audited statement; adjusted total gross $ million Annual Report 13
14 CONDENSED STATEMENT OF FINANCIAL ACTIVITIES As at March 31 Actual Budget Actual $ 000 $ 000 $ 000 REVENUE Donations and other public support, net (Notes 1, 2) 1,921 2,081 1,800 Grants 7,903 7,627 7,963 Fees for service Amortization of deferred capital contributions ,974 9,822 9,890 EXPENSES Staff salaries and benefits 7,408 7,734 7,549 Purchased services (Note 3) Office Travel Payments on behalf of clients Amortization of capital assets Medical research grants National Office Professional development Miscellaneous ,971 9,821 9,887 Excess of revenue over expenses for the year NOTES: 1) Donations and other public support grossed revenue of $2.023 million (2013-$2.161 million). Direct fundraising expenses of $ 222,976 (2013-$239,649) have been netted against this total. 2) Donations and other public support include grants from the Ontario Paraplegic Foundation, which was established in March 2000 to receive bequests and donations from supporters of SCI Ontario. The Foundation is registered under the Income Tax Act and SCI Ontario appoints the majority of the Foundation's Board of Directors. According to the Foundation's bylaws, all resources of the Foundation must ultimately be used for the benefit of SCI Ontario. SCI Ontario's complete audited statements, which are available on our website, include abridged audited statements for the Foundation. 3) SCI Ontario is highly dependent on the support of dedicated volunteers. Their value is not quantifiable in the above financial statements. The financial information in the condensed statements is drawn from SCI Ontario's audited financial statements. If you would like a copy of the complete audited financial statements, please contact us at or visit 14 Spinal Cord Injury Ontario We ve got your back. You ve got your future!
15 Balanced Scorecard FINANCIAL To succeed financially, how should we appear to our stakeholders? CUSTOMER To achieve our vision, how should we appear to our customers? INTERNAL BUSINESS PROCESSES To satisfy our stakeholders and customers, what business processes must we excel at? LEARNING & GROWTH To achieve our vision, how will we sustain our ability to change and improve? Indicators Annual Target Actual Balance organizational Expenses to Revenues to achieve a modest fiscal operating surplus $1,090 $2,683 % of total budget spent on administration Less than 15% 11% % of total revenue derived from government 80% 81% Total net revenue raised through fund development activities compared to budgeted target $1,445,000 $1,595,000* # of individuals with a new SCI served (AS, ES, PS, RS) # of individuals with an existing SCI served # of individual clients served (total) % of clients who reported being satisfied with SCI Ontario Services (AS, ES, PS, RS)* no KE data 80% 83% % of clients who would recommend SCI Ontario services (AS, RS, PS, ES)*no KE data 90% 86% # of actual changes to municipal, provincial and/or federal government priorities, policies and that will enhance quality of life for Ontarians living with a SCI 4 6 # of website visitors % change in social media engagement 15% 9% % change of media mentions recognizing SCI Ontario 15% 44% % of staff reporting moderate to high job satisfaction 80% 90% % of staff turnover 15% 22% % of client service delivery hours (direct and indirect) vs. overall hours (AS, RS, PS, ES) 88% 92% # of Volunteers # of volunteer service hours % of staff reporting that SCI Ontario supports their health and safety in the workplace 90% 88% % of staff reporting that professional development from SCI Ontario contributed to job performance 85% 72% # of strategic partnerships (formal and informal) with allied organizations that benefit individuals with an SCI * $1,595,000 as compared to the Q4 FR budget goal of $1,444,000 means that FR performed 110% of budget (performed better than budget) for the fiscal year. SCI: Spinal Cord Injury AS: Attendant Services ES: Employment Services KE: Knowledge Enterprise PS: Peer Support Services RS: Regional Services Annual Report 15
16 Our Board of Directors SCI ONTARIO BOARD OF DIRECTORS Chair Robert Nigol Vice Chair Peter Sproul Treasurer Billy Klare Associate Vice President TD Bank Group Yan Xu (Maternity Leave) Associate Vice President TD Bank Group Secretary Cindy Scott Honorary Solicitor Michael O Brien Lawyer/Mediator REGULAR MEMBERS AND DIRECTORS Martha Binks Director, Legal Services Allstate Insurance Craig Brown Personal Injury Lawyer, Partner Thomson Rogers Sandra Carpenter Executive Director Centre for Independent Living Toronto Marco Ferrara Bernard Gluckstein Gluckstein & Associates Carol Ann Horvat Consultant Tony Huxter Tara Jeji Program Director, SCI Ontario Neurotrauma Foundation Vev Kline Mark Lamoureux Director, Corporate Banking Scotia Capital Mary Ann McColl Associate Director, Research Queen s University Tom Proszowski Consultant Linda Regner Dykeman Senior Vice President, The Dominion Dan Ross Associate Cohen Hamilton Steger & Co. Inc. Shaun Westlake Team Leader Transcontinental, RBW Graphics Senior Management Bill Adair Chief Executive Officer Joanne Beaton Director, Finance and Administration Jackie Bloom Director, Resource Development Dr. Chantal Graveline Director, Client Services BECOME A BOARD MEMBER If you are interested in becoming a board member, please send a formal request to: Governance and Nominating Committee, c/o 520 Sutherland Drive, Toronto, ON M4G 3V9. BOARD COMMITTEES Governance and Nominating Committee This committee is responsible for board recruitment and education including orientation sessions, succession planning, and reviewing and evaluating the board s and its committees performance. Quality Management Committee This committee focuses on the quality of client services and client safety, including outcome measures/ benchmarks, or other means by which the overall performance of SCI Ontario programs and services can be measured. 16 Spinal Cord Injury Ontario We ve got your back. You ve got your future!
17 ! SCIO 2014 Annual Report :31 PM Page 17 Finance and Audit Committee This committee is responsible for overseeing the financial controls and financial management of SCI Ontario to ensure the protection of all assets and ensure responsible fiscal management. Advocacy Committee This committee is responsible for advocating proactively and reactively for better quality of life for people with spinal cord injuries in Ontario. The view from Craig s orchard If Craig Brown were an apple tree, his branches would reach wide and his roots would spread deep. He is a man who has achieved great accomplishments, turned ripe with passion. He is grounded in his many interests from his family to his ponies to skiing to The Met Craig Brown seems to blossom with enthusiasm for all the important things in his life. SCI Ontario is lucky to be one of his interests! As a partner with Thomson Rogers, Craig has been familiar with SCI Ontario for many years through sponsorships and attendance at our events, but this past year was his first as a member of the SCI Ontario Board of Directors. The Board is great, he says pointing out that SCI Ontario has exemplary practices compared to other non-profits I ve seen. Craig was so impressed by the way SCI Ontario was run that in the past he has consulted Bill Adair, CEO, for advice when he was a Board member of another charity. Although Craig clearly has much to offer us at the Board level, he prefers to leave the lawyer work at the office and find a hands-on way to help. So, this year he will also be managing back stage during the run of our play, Borne. We are thrilled to reap the benefits of Craig s involvement with SCI Ontario! Annual Report 17
18 Our Staff Board of Directors The passion of our employees is one of SCI Ontario s greatest strengths. Our mission, vision and values best reflect what unites SCI Ontario and what is captured in that spirit enables us to best support people with spinal cord injuries and other physical disabilities. This year, we employed close to 170 full-time and part-time staff members whom provided support to our clients through our community-based services and programs across the province of Ontario. Approximately 30% of our workforce have identified that they have disabilities themselves, thus providing increased knowledge and awareness of the people we serve. More than 33% of our staff members have been with the organization ten years or more. In fact, twelve staff members have been with us for more than 20 years. During the year, salary increases were awarded in the 1-2% range, accompanied by an annual performance appraisal. No finder s fees or bonuses were administered. Salaries for our unionized staff group remain governed by a collective agreement which is in effect until November Executive compensation was reported according to the requirements of the Ontario Public Sector Salary Disclosure Act. In March 2014, staff members were given the opportunity to participate in our annual Staff Satisfaction Survey. The results determined that 90% of respondents remain satisfied with their work. This year s survey identifies the need for improved internal communication and more access to professional development and training opportunities. On an overall basis, staff turnover was 22% for the year which was higher than last year s turnover rate of 13%, due to several department restructurings, including four staff retirements and a staff relocation out of country. We are extremely thankful to our staff for their professionalism, motivation and diligence. Our staff members are united in their collective expertise and genuine support for those in the pursuit of new dreams after a spinal cord injury. With this remarkable group, we are able to continue to provide the best services to our clients in Ontario. Governance and Nominating Committee Quality Management Committee Advocacy Committee Finance and Audit Committee Chief Executive Officer Finance and Administration Team Client Services Team Resource Development Team Public Policy Team Human Resources Team Cross Functional Programs Team Marketing and Communications Team 18 Spinal Cord Injury Ontario We ve got your back. You ve got your future!
19 ! SCIO 2014 Annual Report :31 PM Page 19 STAFF RECOGNITION AWARDS The following is a list of staff reaching service milestones this year. Well Done! 10 Years Joanne Beaton, Director of Finance & Administration Sandra George, Attendant Maul Peters, Attendant 20 Years Marlene Thomas, Attendant Cora Vigilia, Attendant 30 Years Heather Hollingshead, Regional Services Coordinator 15 Years Delia Barroga, Attendant Janet Deonarayan, Attendant Iolene Grant, Attendant Vonnie Stewart, Attendant Yvonne Williamson, Attendant The view from Christine s orchard Christine moved from Saskatchewan to Ontario to be with her partner. Before uprooting herself, she contacted SCI Ontario to find out about what it was like to live with an SCI in this province. Christine received important information like how Ontario s healthcare system works and how to find accessible housing and fulfilling employment. As it turns out, the right job for Christine was ripe for the picking and she joined the SCI Ontario team. As a Peer Support Co-ordinator, Christine visits folks with new injuries and matches them with people who have already adjusted to living with an SCI. She facilitates situations where they can support each other and exchange information. Christine is also an SCI Educator and designs e-learning materials for staff; runs information sessions for health care professionals, and facilitates workshops for clients. I want to make it easier for everyone, she says. A disability doesn t have to be an inability. We just have to be more creative about how we do things. Christine knows that accessing information about living with an SCI is vital to being able to move forward in life. So, the fruits of her labour feed knowledge to others in need Annual Report 19
20 Awards DARREL MURPHY AWARD ATTENDANT OF THE YEAR MORENE ROBINSON This award was established in recognition of Darrel Murphy, past director and founder of the SCI Ontario Attendant Service Outreach Program for 14 years. Darrel started the program in 1987, with six clients. Today, we provide services across Toronto to 110 people with physical disabilities. Darrel displayed a significant commitment and dedication to the Attendant Services Program. This award was created to recognize an attendant for his/her outstanding on-the-job contribution. Morene Robinson has been with our Attendant Services program since January As a full- time staff member, Morene has been providing valued service for the past 19 years. Managers, fellow attendants, schedulers and clients would agree that Morene is a pleasure to work with and she performs her job with great care and attention to detail. Morene is always pleasant and acts professionally. She is greatly appreciated and enhances the lives of many. As one client describes, Morene encourages me towards independence which makes me feel less dependent and therefore better about myself. I m fortunate to have her as one of my caregivers. We are very proud to have Morene on our Attendant Service Team. KEN LANGFORD LIFETIME MEMBER AWARD OATLEY VIGMOND This award recognizes outstanding Canadians whose commitment and devotion to the mission of SCI Ontario has resulted in significant advances for people with spinal cord injuries in Canada and around the world. This award also honours individuals who have inspired others around them to assist people living with SCI to achieve independence, self reliance and full community participation. In 1990, our Barrie office was at risk of closing due to lack of funding. Clients, families, other community agencies and staff were determined to do anything and everything possible to keep the office open and have services provided in the region. A local advisory committee was established and one of the first members was Roger Oatley. He was instrumental in helping to find other community business people to champion the Barrie region of SCI Ontario (then CPA Ontario). With Roger s help, money was received from the government to keep services going. Roger Oatley held the advisory committee meetings at his office and was very interested in services locally and provincially, and the needs of individuals with a spinal cord injuries. Concerned for the safety of the local Regional Services Coordinator because of the vast region she covered alone on the road, Roger purchased a cell phone for her. Roger went on to join the provincial Board of Directors in Jim Vigmond later joined Roger to form Oatley Vigmond and was also a great support to our organization. When Roger moved on from the Board of Directors, Jim stepped in and became the Fund-Raising Committee Chair and served for over ten years. Jim and his wife Sharon hosted many annual fundraising events and raised over $1 million for our organization. During this time, Jim inspired many others to support the programs and services of SCI Ontario. We have benefited greatly from our relationship with Oatley Vigmond. They have supported the Barrie Wheelchair Relay Challenge since its inception in 1998 by having a firm member on the committee, covering the cost for the children s activities, donating funds, providing volunteers and putting in teams. For over 14 years, Roger and Jim were the lead sponsors for our Peer Support Program, initially province-wide, but later reduced their support to Toronto and Barrie in order to allow other law firms to support regional-based Peer Support services, thereby encouraging their colleagues to invest in assisting Ontarians with SCI to build a bright future. Over the years, the law firm Oatley Vigmond has provided over $1.3 million to support the work of SCI Ontario, and likely an equal amount has been raised through their work to inspire others to do the same. We are forever thankful that Oatley Vigmond is part of the SCI Ontario community. JIM AND SHARON VIGMOND LEADERSHIP AWARD TIM GOULD, GEOFFREY GOAD The Jim and Sharon Vigmond Award recognizes individuals who have shown great leadership in fundraising for people with spinal cord injuries. This year s award recipients, Tim and Geoff, have been Co-Chairs of the Oviinbyrd Annual Charity Open Golf Tournament since Under their leadership, the tournament has raised over $500,000! We are extremely grateful to Tim and Geoff for their devoted efforts in organizing the tournament and bringing a diverse group of people together for a day of fun out on the course, as well as raising awareness of our cause. It is gentlemen like Tim and Geoff who give back to their community and make a difference in people s lives. Many thanks Tim and Geoff. 20 Spinal Cord Injury Ontario We ve got your back. You ve got your future!