Skills Training and Community Learning Prospectus. Courses for adults 2014/2015

Transcription

1 Skills Training and Community Learning Prospectus Courses for adults 2014/2015

2 Contents Term dates 5 Department contact details 5 Skills training for employment Business and Computing 10 - Children s Care, Early Years and Teaching Assistants 12 - Hair, Beauty and Complementary Therapies 14 - Health and Social Care 16 - English, English for Speakers of Other Languages (ESOL) and Maths 18 - Skills for Life and Work 24 How to enrol 26 Course fees 27 Support for learners 31 Location Details 33 Community learning Art, Craft and Practical Skills 38 - Business and Computing 40 - Food and Drink 41 - Hair, Beauty and Complementary Therapies 42 - Media and Communication 43 - Languages 44 - Music, Dance and Fitness 45 - Family Learning 47 - Keeping Active 48 - Independent living

3 Welcome to Hounslow Adult and Community Education 2014/ I am very pleased to welcome you to the new Hounslow Adult and Community Education s guide to courses for 2014/2015. Our Prospectus is packed with a broad range of classes and courses which can help you to develop or improve your skills, find employment, improve your career prospectus, gain a qualification or simply enjoy learning something new for personal interest, wellbeing and pleasure. All our courses are taught by skilled and professional staff. We have an excellent reputation for quality with good success rates for our learners, and positive customer feedback. Many of you are looking for opportunities to learn new skills to help you get a job or improve your career. This is very important and we are continuing to offer a range of qualification courses to support you in this. Our vocational courses includes: English and Maths (essential skills for work); English for Speakers of other Language (ESOL); Health and Social Care, Early Years and childcare, Hair and Beauty and Business and ICT. We offer these courses from complete beginner level up to Level 2 and, new this year, in Level 3 Apprenticeships for people over 19. Remember if you are unemployed and in receipt of benefits then all these courses are completely free. In our Community Learning programme we offer a wide range of leisure and personal interest courses, from Drawing to Plumbing, Guitar to Webpage Design. Come along and try something new this year, develop new skills, meet new people and enjoy new experiences. For older learners, please see our growing Keeping Active programme, this year we have a range of day time courses such as Digital Photography; Tai Chi; Spanish; French; Using Skype and Twitter; and many more. We also provide family learning courses throughout the year, across the borough in schools, libraries and children s centres. These popular classes are interesting and fun and great way for parents, carers and children to learn together. Hounslow Adult Education looks forward to welcoming all new and returning learners in 2014/2015, and I wish you all the best in your chosen course of study and your future progress. Cllr Tom Bruce Lead Member Education and Children s Services 3

4 Are you unemployed and need support to help you get a job? Looking for a job can be a job in itself. Hounslow Adult and Community Education (HACE) are here to help make the whole process easier. We offer a variety of short courses to help you get back into work and support you preparing for interviews. We offer regular CV workshops along with the opportunity to have a one-to-one session with an employment advisor who can look at your existing skills and identify areas that you could further improve to give you that edge when applying for a job. Work clubs Work Clubs are designed to offer you employment support with advice and helpful hints on CV s and interviews, in a relaxed group session. They are a great way to get the support you need to get back into work. At our Work Clubs you will be able to look for jobs on the internet, learn how to use universal Job Match, complete application forms, and work on your CV. We can also refer you for a skills assessments and advise on training courses to help you get work. Look at the table below to find details of a Work Club near you. Hounslow Tuesday 1pm 3pm (open half terms and school holidays) Feltham Thursday 10am 12 noon Southville Community Friday 9.30am 12 noon Centre Brentford Tuesday 10am 12 noon Employability short courses Come along to our FREE Employment Skills courses these are short informal courses covering topics to help you get back into work. For 2014/15 these will include: Writing an effective CV Interview Techniques how to present yourself effectively what to say how to answer those difficult questions Getting into work - exploring employment pathways Developing Confidence and Self-Esteem For more course information and enrolment all our general enquiry line

5 General information Term dates 2014/15 Please check the start dates and number of weeks shown by each course carefully as we have extended the length of some of our qualification courses. Courses take place within the dates as shown below. Autumn Term Monday 1 September to 20 December 2014 Half term Monday 27 October to Saturday 1 November Spring Term Monday 5 January 2015 to Saturday 28 March Half term Monday 16 February to Saturday 21 February Summer Term Monday 13 April to Monday 20 July Half term Monday 25 May to Saturday 30 May Term dates may differ according to course, please check your receipt for start and end date, check for bank holidays. Department Contact Details Community Learning communitylearning@hounslow.gov.uk Tel: Skills and Training skills@hounslow.gov.uk Tel: /6039 English, Maths and ESOL englishandmaths@hounslow.gov.uk Tel: /6057/6103 General Enquiries courses@hounslow.gov.uk Tel: Learner Feedback learnerviews@hounslow.gov.uk Tel:

6 If you need help choosing a course, call us on If you re not sure what course you want to do, or you would like more information about enrolment or eligibility, our friendly and knowledgeable customer service staff are here to help. Please us at courses@hounslow.gov.uk. You can also telephone our general information line , however do bear in mind that during enrolment times the lines can get very busy and you may get held in a queue, but you can always leave a message and someone will get back to you as soon as possible. Enterprise club Calling all budding entrepreneurs If you think you have a great idea for your own business but not sure how to get going, come along to our Enterprise Club. At our Enterprise Club you will get expert advice on starting your own business, covering essential topics such as of marketing, business planning and finance. You will also have the opportunity to network with others who are working on setting up their own businesses. The Club runs at Hounslow in The Treaty Centre, located at High Street, Hounslow, TW1 1ES. Just drop in, or if you want more information phone

7 } The Hounslow Enterprise Club has helped me so much, they are great people and I have made friends. My business before going to the group was not so good and I had no idea what to do. Now I am up and running and it s all going well and I am getting noticed for my work. Thank you. ~ Leigh Lovelock, Artist } Hounslow Enterprise Club has kept me motivated over many months and I have started proper research for my business. Glenda Shawley helps to keep us focused, realistic, positive and to plan our business to succeed. ~ Marcos Rossi } Hounslow Enterprise Club provides structure, focus and guidance for setting up and running a business within a supportive atmosphere, run by a knowledgeable chair. ~ } The Enterprise Club has helped me starting my idea. It gives me a lot of useful information and I do love the group. The most important thing for me is it keeps me focused and offers me support. ~ 7

8 Skills training for employment Hounslow Adult and Community Education works We run a large number of courses in different occupational areas to help you get the skills and qualifications you need to get a job, or to move ahead in your career. All our skills training courses lead to a nationally approved qualification, and are free if you are unemployed and in receipt of a means tested benefit.* We have courses in Business and ICT, Hair and Beauty, Health and Social Care, Childcare and Early Years, as well as excellent courses in those essential skills for the workplace English (including ESOL), Maths and Employability. This is what we can offer to help you get back to work or to improve your career prospects: Business and ICT The world of business and information and communications technology is ever changing with constant demand for competent and qualified individuals. If you are interested in working or developing your skills within the fields of business administration, business finance, or in developing IT skills that will open opportunities for using technology in the world of work, then one of our courses will prove invaluable. Children s Care, Early Years and Teaching Assistants Working with children or young people is a profession for people who want to make a real difference. If you feel you have commitment, enthusiasm and lots of energy to develop new and existing skills working in these sectors, then this could be the career for you. There are opportunities for you to progress in your chosen field no matter what your starting point is; we offer progression routes from Entry Level to Level 2 and we are now offering the new Intro to Early Years Education and Care at Level 2. This new qualification is the benchmark for early years professionals. English and Maths English - whatever sort of job you want to do you will need a good level of English. You may have English as a second language and want to improve speaking, listening, reading and writing, or you may have English as your first language but need to improve your reading and writing (literacy) skills. Whatever your need we offer a range of courses in English from pre-entry to Level 2 and GCSE. Don t worry about what level you are now, when you come to see us we will assess your current level of English and be able to advise you on what is the best course for you. Maths - maths and numeracy skills are essential both in the workplace and at home. Employers are looking for people who are able to work confidently with numbers and place a high value on this skill. We offer a number of maths courses to help you improve your numeracy skills from entry level to Level 2 and GCSE. 8

9 Health and Social Care Working with vulnerable adults and the elderly in the care sector is a very rewarding and fulfilling career. There are lots of opportunities for employment and you will have the satisfaction of helping some of those in most need of care and support in our society. As with most of our vocational training there are progression routes from Entry Level to Level 2. We are now offering Advanced Health and Social Care Apprenticeships at Level 3. Hairdressing and Beauty The hair and beauty industries are rapidly growing and trained therapists and hairdressers have never been more in demand. If you are interested in helping people to improve their self-esteem and well-being, then becoming a therapist or hairdresser may be the career for you. There are many career opportunities in high street salons, department stores, hospitals, health spas, hotels, television, cruise ships and working abroad. There are opportunities for you to progress in your chosen field no matter what your starting point; you will get the chance to learn from tutors who have extensive experience in the industry and train in a realistic working environment with lots of opportunities to practise on colleagues and members of the general public. Skills for Life and Work - useful workskills and employability We run a number of courses and workshops in subjects that will give you the opportunity to learn useful skills for both personal and professional development. Courses include: First Aid, Manual Handling, Food Hygiene, Developing Confidence and Self-Esteem, Money Management (Made of Money), Employability courses, eg Getting into work, CV and Interview Techniques, Developing Confidence and Self-Esteem, British Sign Language and Lip Reading. See page 24 for more details. Vocational Courses for Adults with Learning Difficulties and Disabilities Do you want to work at your own pace? Are you looking to improve your existing skills or develop new skills? Why not come along and explore the different opportunities available to you. Our qualification courses will enable you to work towards Functional Skills in maths, English and ICT. These qualifications will help you to build your confidence and communication skills, which all help you towards independent living. For more information contact skills@hounslow.go.uk or telephone *Unemployed adults in receipt of means tested benefit If you unemployed, looking for work, and are in receipt of a means tested benefit all the qualification courses in this Prospectus are free. You will need to sign a self-declaration form stating that you are looking for a job and provide supporting evidence to qualify for a government fully funded course. 9

10 Business and Computing Full course information sheets for all of our courses are available at If you have read the course information sheet and feel you need more information or advice you can contact a member of the curriculum team at skills@hounslow.gov.uk, or telephone /6005. Entry on to our qualification courses is by assessment and informal interview. See below for details. If you are unable to make the dates listed please call our general enquiry line to see if an alternative assessment date can be given, we will always try to accommodate when at all possible. Assessments dates for Business and ICT Date Time Location Monday 30 June 21 July pm Kingsley Tuesday 15 and 22 July pm Kingsley Thursday 28 August 9.30am 12 noon and 1 4pm Kingsley Friday 29 August 9.30am 12 noon and 1 4pm Kingsley Tuesday 2 and 9 September 9.30am 12 noon and 1 4pm Kingsley Thursday 4 and 11 September 9.30am 12 noon and 1 4pm Kingsley Monday 15 September 15 December pm Kingsley (excluding half term 27 Oct) Tuesday 9 and 16 December pm Kingsley } I am now more confident to apply for jobs and tackle the interview, I am really indebted to my tutor who has provided me with valuable advice and mentoring. ~ Mrs Kanchan Silwal Book-Keeping L2 10

11 Business and Computing Code Title Location Day(s) Time Start Date Wks Full Fee Conc Fee Computing JZ106PFA Computing Hounslow Mon 9.30am - 06-Oct Free for Complete Beginners C&G E2 12pm MM306PGA Computing Meadowbank Wed 9.30am - 08-Oct Free for Complete Beginners C&G E2 12pm JJ106PHA Start IT C&G ITQ Kingsley Mon 9.30am - 22-Sep Free E3 Award 12pm JZ306QBA Start IT C&G ITQ Hounslow Wed 9.30am - 24-Sep Free E3 Award 12pm JZ406QCA Start IT C&G ITQ Hounslow Thu 10am - 25-Sep Free E3 Certificate 12.30pm JJ206PKA Using IT C&G ITQ Kingsley Tue 6.30pm - 9pm 23-Sep Free L2 Certificate JJ106QFA Using IT C&G ITQ Kingsley Mon 6.30pm - 9pm 22-Sep Free L1 Award Finance and Administration JJ515JNA Business Kingsley Fri 9.30am - 26-Sep Free Administration C&G L1 Award 12pm JJ115JCA Book-Keeping C&G L1 Award Kingsley Mon 6.30pm - 9pm 22-Sep Free JZ615JDA JJ115JOA JJ215JGA JJ415JHA Book-Keeping C&G L1 Award Book-Keeping C&G L2 Award Sage Computerised Accounts C&G L1 Award Sage Computerised Accounts C&G L1 Award Hounslow Sat 9.30am - 12pm 27-Sep Free Kingsley Mon 6.30pm - 9pm 22-Sep Free Kingsley Tue 6.30pm - 9pm 23-Sep Free Kingsley Thu 9.30am - 12pm 25-Sep Free } This course gave me big benefits to build my confidence in meeting people, also developing my computer skills. I started to send s to my children, to their school and other people, I am very pleased with myself. ~ Mrs Zineb Bensari - E2 computing 11

12 Childcare, Early Years and Teaching Assistants Code Title Location Day(s) Time Start Date Wks Full Fee Conc Fee JJ311HUA MM111HSA MM211HTA Caring for Children Diploma L1 Caring for Children Diploma L1 Caring for Children Diploma L1 Kingsley Meadowbank Meadowbank 12 Children s Care, Early Years and Teaching Assistants Full course information sheets for all of our courses are available at or you can telephone to ask for a copy. If you have read the course information sheet and feel you need more information or advice you can contact a member of the curriculum team at skills@hounslow.gov.uk or telephone /6011. Dates for Initial Assessments Date Time Location Thursday 21 August 9.30am 12.30pm and 1 4pm Kingsley Academy Friday 22 August 9.30am 12.30pm and 1 4pm Kingsley Academy Thursday 28 August 9.30am 12.30pm and 1 4pm Kingsley Academy Friday 29 August 9.30am 12.30pm and 1 4pm Kingsley Academy Tuesday 2 September 9.30am 12.30pm and 1 4pm Kingsley Academy Thursday 4 September 9.30am 12.30pm and 1 4pm Kingsley Academy Tuesday 9 September 9.30am 12.30pm and 1 4pm Kingsley Academy Thursday 11 September 9.30am 12.30pm and 1 4pm Kingsley Academy Tuesday 28 October 9.30am 12.30pm and 1 4pm Kingsley Academy Thursday 30 October 9.30am 12.30pm and 1 4pm Kingsley Academy Wed & Fri Mon & Wed Tue & Thu 9.30am - 3pm 17-Sep ,110 Free 9.30am - 3pm 15-Sep ,110 Free 9.30am - 3pm 16-Sep ,110 Free } ~ Samantha Reid L2 Children & Young People s Workforce I really enjoyed my Childcare course, and I am about to start a part time job at a local nursery. I am thrilled as I ve always wanted to work with children, and I am looking forward now to a good career.

13 Childcare, Early Years and Teaching Assistants Code Title Location Day(s) Time Start Date Wks Full Fee Conc Fee JJ111HYA MM311HZA MH301HHA MH301HIA JJ411HQA JJ211HMA JJ611HPA MH311HNA MM511HOA MM299BTA JJ199BQA JJ499BSA MH199BPA MM599BRA Childcare E3 Certificate Childcare E3 Certificate Developing Awareness of Special Needs Part 1 Developing Awareness of Special Needs Part 2 Caring for Children and Young People L2 Certificate Early Years Education and Care L2 Certificate Early Years Education and Care L2 Certificate Early Years Education and Care L2 Certificate Early Years Education and Care L2 Certificate Supporting Teaching and Learning (After SWIS) L2 Certificate Supporting Teaching and Learning L2 Certificate Supporting Teaching and Learning L2 Certificate Supporting Teaching and Learning L2 Certificate Supporting Teaching and Learning L2 Certificate Kingsley Mon 9.15am pm Meadowbank Wed 9.15am pm 15-Sep TBC Free 17-Sep TBC Free Heston Wed 6.30pm - 9pm 17-Sep Heston Wed 6.30pm - 9pm 12-Nov Kingsley Thu 09.15am pm 25-Sep Free Kingsley Tue 6pm - 9pm 16-Sep Free Kingsley Sat 9.30am pm 20-Sep Free Heston Wed 6pm - 9pm 17-Sep Free Meadowbank Fri 12.30pm pm Meadowbank Tue 12.30pm pm Kingsley Mon 12.30pm pm Kingsley Thu 12.30pm pm 19-Sep Free 30-Sep Free 15-Sep Free 18-Sep Free Heston Mon 6pm - 9pm 15-Sep Free Meadowbank Fri 9.15am pm 19-Sep Free 13

14 Hair, Beauty and Complementary Therapies Full course information sheets for all of our courses are available at or you can telephone to ask for a copy. If you have read the course information sheet and feel you need more information or advice you can contact a member of the curriculum team at skills@hounslow.gov.uk or telephone /6024. Entry on to our qualification courses is by assessment and informal interview. Please bring any evidence of prior learning if you attend an assessment event. See below for details. Dates for Initial Assessments Date Time Location Thursday 21 August 9.30am 12.30pm and 1 4pm Kingsley Academy Friday 22 August 9.30am 12.30pm and 1 4pm Kingsley Academy Thursday 28 August 9.30am 12.30pm and 1 4pm Kingsley Academy Friday 29 August 9.30am 12.30pm and 1 4pm Kingsley Academy Tuesday 2 September 9.30am 12.30pm and 1 4pm Kingsley Academy Thursday 4 September 9.30am 12.30pm and 1 4pm Kingsley Academy Tuesday 9 September 9.30am 12.30pm and 1 4pm Kingsley Academy Thursday 11 September 9.30am 12.30pm and 1 4pm Kingsley Academy Tuesday 28 October 9.30am 12.30pm and 1 4pm Kingsley Academy Thursday 30 October 9.30am 12.30pm and 1 4pm Kingsley Academy } I have learnt how to buff nails, gained a lot of confidence from this course. Which has enabled me to get a weekend job doing manicures and nail art. ~ Hair and Beauty E3 14

15 Hair, Beauty and Complementary Therapies Code Title Location Day(s) Time Start Date Wks Full Fee Conc Fee MH307RQA MV107RGA MV307RDA JJ207RBA MV407RCA MM107RHA MM307RAA MV607REA JJ207RPA Careers in Hair and Beauty Beauty Specialist Techniques VTCT L2 Diploma Beauty TherapyVTCT L1 Diploma Barbering VTCT L2 Certificate Hair and Beauty VTCT L1 Diploma Hairdressing VTCT L1 Diploma Hairdressing Studies VTCT L2 Diploma Hair and Beauty E3 Award Hair and Beauty Btec E3 Certificate Heston Wed 6pm - 9pm 05-Nov-14 1 Free Free Beavers Lodge Beavers Lodge Mon & Tue Wed & Fri 9.30am - 3pm 15-Sep Free 9.30am pm 17-Sep Free Kingsley Tue 5pm - 9pm 30-Sep Free Beavers Lodge Meadowbank Meadowbank Thu & Fri Mon & Tue Wed & Thu 9.30am - 18-Sep Free 3.30pm 9.30am - 3pm 15-Sep Free 9.30am pm 17-Sep Free Beavers Lodge Sat 9.30am - 3pm 20-Sep Free Kingsley Tue 9.30am - 3pm 23-Sep Free 15

16 Health and Social Care Full course information sheets for all of our courses are available at or you can telephone to ask for a copy. If you have read the course information sheet and feel you need more information or advice you can contact a member of the curriculum team at skills@hounslow.gov.uk or telephone /6011. The assessment takes approximately two and a half hours. Further information supplied on application. See below for details. Dates for Initial Assessments Date Time Location Thursday 21 August 9.30am 12.30pm and 1 4pm Kingsley Academy Friday 22 August 9.30am 12.30pm and 1 4pm Kingsley Academy Thursday 28 August 9.30am 12.30pm and 1 4pm Kingsley Academy Friday 29 August 9.30am 12.30pm and 1 4pm Kingsley Academy Tuesday 2 September 9.30am 12.30pm and 1 4pm Kingsley Academy Thursday 4 September 9.30am 12.30pm and 1 4pm Kingsley Academy Tuesday 9 September 9.30am 12.30pm and 1 4pm Kingsley Academy Thursday 11 September 9.30am 12.30pm and 1 4pm Kingsley Academy Tuesday 28 October 9.30am 12.30pm and 1 4pm Kingsley Academy Thursday 30 October 9.30am 12.30pm and 1 4pm Kingsley Academy } The Health and Social Care Level 3 course was such a fascinating subject. The tutor was very supportive and it was her enthusiasm that made the course both interesting and fascinating for us, which in turn enthused us to continue and achieve. It really made me look at my practice and makes you question how and why your practice meets the needs of the service user. ~ Catherine Ma Health and Social care Diploma Level

17 Health and Social Care Code Title Location Day(s) Time Start Date Wks Full Fee Conc Fee MM201HAA MM301GXA MM101GWA JJ501HA JJ501GZA Health and Social Care Btec E3 Award Health and Social Care L2 Diploma Health and Social Care L2 Diploma HSC and CYP Setting L1 Award HSC and CYP Setting L1 Certificate Meadowbank Tue 9.30am - 3pm 16-Sep Free Meadowbank Wed 1pm - 4pm 17-Sep Free Meadowbank Mon 9.15am pm Kingsley Fri 12.30pm pm Kingsley Fri 9.15am pm 15-Sep Free 19-Sep Free 19-Sep Free Launch of H&SC Advanced Apprenticeships Level 3 There were 1.75 million paid jobs in the adult social care sector in England in By 2025 this will rise to 2 million. People who use care services are supported in a variety of settings including their own homes, supported accommodation, day care provisions and residential accommodation. This is a great opportunity for potential apprentices to develop a career in a rapidly growing sector. The Advanced H&SC Apprenticeship includes Functional Skills maths and English, H&SC Diploma Level 3, Preparing for H&SC Level 3 Technical Certificate, Employment Rights & Responsibility and Personal Learning & Thinking Skills. To find out more please contact health&socialcare@hounslow.gov.uk or call /6011, we would be happy to answer your questions and guide you through the process. 17

18 English, English for speakers of other languages (ESOL) and Maths Full course information sheets for all of our courses are available at or you can telephone to ask for a copy. If you have read the course information sheet and feel you need more information or advice you can contact a member of the curriculum team at englishandmaths@ hounslow.gov.uk, or telephone /6103. Entry on to our qualification courses is by assessment and informal interview. Please bring any evidence of prior learning if you attend an assessment event. If you are unable to make the dates listed please call our general enquiry line to see if an alternative assessment date can be given, we will always try to accommodate when at all possible. See below for details. Assessment dates for English (ESOL) drop in no appointment needed Date Time Location Tuesday 1 July pm Kingsley Wednesday 2 July 9.30am 4.30pm Kingsley Thursday 3 July 9.30am 4.30pm Kingsley Monday 7 July 9.30am 4.30pm Kingsley Tuesday 8 July 9.30am 4.30pm Kingsley Wednesday 9 July 9.30am 4.30pm Kingsley Thursday 10 July 9.30am 4.30pm Kingsley Monday 8 September 9.30am 4.30pm Kingsley Tuesday 7 September 9.30am 4.30pm Kingsley Wednesday 10 September 9.30am 4.30pm KIngsley Assessment dates for Maths and English Date Time Location Wednesday 3 September 2 7pm Kingsley Thursday 4 September 9.30am 4pm Kingsley Tuesday 9 September 9.30am 4pm Kingsley Monday 15 September 9.30am 2pm Kingsley Tuesday 16 September 2 7pm Kingsley Wednesday 17 September 9.30am 4pm Kingsley 18

19 Assessments for Maths GCSE Date Time Location Monday 8 September pm Civic Centre Lampton Road Thursday 17 July 10am 3pm Kingsley Assessments for English GCSE Date Time Location Wednesday 10 September pm Civic Centre Lampton Road Wednesday 16 July 10am 3pm Kingsley Maths was my nemesis but after studying on this course. Dare I say I enjoy maths? } ~ } I come on the course to achieve my reading and writing skills. I am happy now I can read and write simple words. The sentence starts with a capital letter and end with a full stop. My teacher is so nice and she has helped me to do the work in my class. ~ ESOL Entry 1 reading/writing course Shabnam Naz 19

20 English, English for speakers of other languages (ESOL) and Maths Code Title Location Day(s) Time Start Date Wks Full Fee Conc Fee English - (ESOL Pre entry) JJ114VNA Pre Entry English Kingsley Mon & Wed JJ114VCA Pre Entry English Kingsley Mon & Tue MH114UZA Pre Entry English Heston Mon & Wed 12.30pm - 3pm JJ214VOA Pre Entry English Kingsley Tue 9.30am - 12pm English - (ESOL Reading and Writing) JJ114VAA E1 English - Reading MH114VBA E1 English - Writing JJ114VQA E1 English- Reading and Writing JZ114WFA E1 English- Reading and Writing MZ214WAA E1 English- Reading and Writing JJ114VEA E2 English - Reading MH214VXA E2 English - Reading and Writing MZ114WBA E2 English - Reading and Writing JJ314VSA E3 English - Reading JJ114VHA E3 English - Reading MH114VIA E3 English - Writing Kingsley Heston Kingsley Hounslow Feltham Kingsley Heston Feltham Kingsley Kingsley Heston Mon & Tue Mon & Wed Mon & Wed Mon & Wed Tue & Thu Mon & Tue Tue & Thu Mon & Wed Wed & Fri Mon & Tue Mon & Wed 15-Sep Free 6.30pm - 9pm 22-Sep Free 6.30pm - 9pm 22-Sep Free 23-Sep Free 6.30pm - 9pm 15-Sep Free 6.30pm - 9pm 15-Sep Free 9.30am - 12pm 12.30pm - 3pm 9.30am - 12pm 22-Sep Free 22-Sep Free 23-Sep Free 6.30pm - 9pm 15-Sep Free 9.30am - 12pm 12.30pm - 3pm 23-Sep Free 22-Sep Free 9.30am - 17-Sep Free 12pm 6.30pm - 9pm 15-Sep Free 6.30pm - 9pm 15-Sep Free 20

21 English, English for speakers of other languages (ESOL) and Maths Code Title Location Day(s) Time Start Date Wks Full Fee Conc Fee English - (ESOL Speaking and Listening) JJ114VA E1 English - Speaking and Listening Kingsley Mon & Tue JJ114VPA E1 English - Speaking and Listening MZ114VYA E1 English - Speaking and Listening MU214WEA E1 English - Speaking and Listening JJ114VDA E2 English - Speaking and Listening JJ114VRA E2 English - Speaking and Listening MM114VUA E2 English - Speaking and Listening MZ114VZA E2 English - Speaking and Listening MU114WDA E2 English - Speaking and Listening JZ614WHA E2 English - Speaking and Listening MH114VFA E2 English - Speaking and Listening JJ114VGA E3 English - Speaking and Listening MH114VWA E3 English - Speaking and Listening MM214VLA E3 English - Speaking and Listening JZ214WGA E3 English - Speaking and Listening Kingsley Feltham The Hub Kingsley Kingsley Meadowbank Feltham The Hub Hounslow Heston Kingsley Heston Meadowbank Hounslow Mon & Fri Mon & Wed Tue & Thu Mon & Tue Mon & Wed Mon & Wed Mon & Wed Mon & Wed 6.30pm - 9pm 15-Sep Free 9.30am - 12pm 9.30am - 12pm 9.30am - 12pm 15-Sep Free 15-Sep Free 23-Sep Free 6.30pm - 9pm 15-Sep Free 12.30pm - 3pm 9.30am - 12pm 12.30pm - 3pm 9.30am - 12pm Sat 9.30am pm Mon & Wed Mon & Tue Mon & Wed Tue & Fri Tue & Thu 15-Sep Free 15-Sep Free 15-Sep Free 22-Sep Free 20-Sep Free 6.30pm - 9pm 15-Sep Free 6.30pm - 9pm 15-Sep Free 12.30pm - 3pm 9.30am - 12pm 9.30am - 12pm 15-Sep Free 23-Sep Free 23-Sep Free 21

22 English, English for speakers of other languages (ESOL) and Maths Code Title Location Day(s) Time Start Date Wks Full Fee Conc Fee JJ614WIA E3 English - Speaking and Listening MZ214WA E3 English - Speaking and Listening Kingsley Sat 9.30am pm Feltham Tue & Thu English - (L1/L2 ESOL) MH114VJA L1 English (ESOL) Heston Mon & Wed MM114VMA L1 English (ESOL) Meadowbank Mon & Fri 9.30am - 12pm 20-Sep Free 23-Sep Free 6.30pm - 9pm 22-Sep Free Free 12.30pm - 3pm JJ614WJA L1 English (ESOL) Kingsley Sat 9.30am pm MZ214WCA L1 English (ESOL) Feltham Tue & Thu JJ114VKA L2 English (ESOL) Kingsley Mon & Tue JJ114VTA L2 English (ESOL) Kingsley Mon & Wed 22-Sep Free Free 20-Sep Free Free 12.30pm - 23-Sep Free Free 3pm 6.30pm - 9pm 22-Sep Free Free 12.30pm - 3pm JJ614WKA L2 English (ESOL) Kingsley Sat 9.30am pm English JJ124FTA MG124FSA JJ124FVA JJ224FWA JJ224FRA MY324FUA Back to Basics English - E1/ E2 Functional English Back to Basics English - E1/ E2 Functional English English - E3- L2 Functional English English - E3- L2 Functional English English - E3- L2 Functional English English - E3- L2 Functional English Kingsley Mission Hall Mon & Tue Mon & Wed 22-Sep Free Free 20-Sep Free Free 7pm - 9pm 22-Sep Free Free 09.45am am 22-Sep Free Free Kingsley Mon 6pm - 9pm 22-Sep Free Free Kingsley Tue 9.30am pm 23-Sep Free Free Kingsley Tue 7pm - 9pm 23-Sep Free Free Hanworth Youth Centre Wed 9.30am am 24-Sep Free Free JJ112AMA English GCSE Kingsley Mon 6pm - 9pm 15-Sep Free Free JJ212AOA English GCSE Kingsley Tue 9.30am - 16-Sep Free Free 12.30pm MH312ANA English GCSE Heston Wed 6pm - 9pm 17-Sep Free Free 22

23 English, English for speakers of other languages (ESOL) and Maths Code Title Location Day(s) Time Start Date Wks Full Fee Conc Fee Maths JJ224GA JJ124FXA JJ124FYA MG424FZA Maths - E3 - L2 Functional Maths Maths - E3 - L2 Functional Maths Maths - E3 - L2 Functional Maths Maths - E3 - L2 Functional Maths Kingsley Tue 6pm - 9pm 23-Sep Free Free Kingsley Mon 9.30am - 22-Sep Free Free 11.30am Kingsley Mon 7pm - 9pm 22-Sep Free Free Mission Hall Thu 1pm - 3pm 25-Sep Free Free JJ202AGA Maths GCSE Kingsley Tue 6pm - 9pm 16-Sep Free Free JJ402AHA Maths GCSE Kingsley Thu 9.30am - 18-Sep Free Free 12.30pm MH102AFA Maths GCSE Heston Mon 6pm - 9pm 15-Sep Free Free } ~ My course tutor was highly skilled who delivered the subject in a way that motivated me. She s amazing English GCSE } I am more confident in speaking and listening to other people. My teacher taught me how to fill in application forms. I now have a school cleaner s job. ~ JCP Entry 2 Bhavana Pankania 23

24 Skills for Life and Work Full course information sheets for all of our courses are available at or you can telephone to ask for a copy. If you have read the course information sheet and feel you need more information or advice you can contact a member of the curriculum team at communitylearning@hounslow. gov.uk, or telephone /6014. There is no initial assessment for the courses listed below. Skills for Life and Work Code Title Location Day(s) Time Start Date Wks Full Fee Conc Fee Business Management MH106PNA Develop a Website for Business JZ625EBA Finance for a Small Business MZ635FBA Start Your Own Business JZ606QJA Writing a Business Plan Food Hygiene JZ617EXA Food Safety - Cieh Level 2 JZ617FCA Food Safety - Cieh Level 2 Health and Safety MZ601HDA Emergency First Aid At Work MZ601HEA Emergency First Aid At Work JJ211HWA Paediatric First Aid JZ611HXA Paediatric First Aid Heston Mon 7pm - 9pm 29-Sep Hounslow Hounslow Hounslow Hounslow Hounslow Hounslow Hounslow Sat 10am - 29-Nov pm Sat 10am-12pm 04-Oct Sat 10am - 4pm 13-Dec Sat 09.45am pm Sat 09.45am pm Sat 09.30am - 4pm Sat 09.30am - 4pm 04-Oct Dec Nov Oct Kingsley Tue 6.30pm - 9pm 23-Sep Hounslow Sat 09.30am pm 11-Oct JJ201HFA Manual Handling Kingsley Tue 6pm - 9pm 04-Nov Money Mangement JZ235ETA Manage your Finances Hounslow Tue 10am - 12pm 16-Sep-14 6 Free Free JZ235EUA Manage your Finances Hounslow Tue 10am - 12pm 04-Nov-14 6 Free Free 24

25 Skills for Life and Work Code Title Location Day(s) Time Start Date Wks Full Fee Conc Fee Employment Skills JJ235FDA Getting into Work JJ235FEA Getting into Work JJ235FFA CV Writing Workshop JJ235FGA CV Writing Workshop JJ235FHA Interview Techniques JJ235FIA Interview Techniques Self Development MC272DHA Laughter for Health & Happines JZ608ERA Developing Confidence and Self-Esteem JJ122RTA British Sign Language - Beginners ABC E2 Award JJ222RAA British Sign Language J2522ROA Lip Reading and Sign Language Kingsley Tue 1pm - 3pm 09-Sep-14 3 Free Free Kingsley Tue 1pm - 3pm 04-Nov-14 3 Free Free Kingsley Tue 1pm - 3pm 30-Sep-14 2 Free Free Kingsley Tue 1pm - 3pm 25-Nov-14 2 Free Free Kingsley Tue 1pm - 3pm 14-Oct-14 2 Free Free Kingsley Wed 1pm - 3pm 09-Dec-14 2 Free Free Chiswick Tue 7pm - 9pm 04-Nov Hounslow Sat 10am - 4pm 18-Oct Kingsley Mon 7pm - 9pm 15-Sep Free Kingsley Tue 7.30pm - 9pm 07-Oct Benson Close Fri 10am - 1pm 26-Sep Made of Money is a very useful course, I have now a better understanding of how to manage the money I earn and I now }know what I need to do with my money and clear my debts. ~ 25

26 How to enrol Choose your course Use the contents page to help you find the subject you are interested in. There is a brief overview of courses in this guide, and you can get the full Course Information Sheet from our website at or by telephoning our main enquiry line Enrol on a course You can enrol on a course using the following methods: * By phone: call and pay the full fee with your debit or credit card. You will be asked to sign a Learning Agreement at your first lesson. By post: complete an application form and send it to one of our main centres, enclosing a cheque made payable to London Borough of Hounslow. Application forms are available from our centres, or you can download a copy from our website at If you are claiming concessionary rate, enclose a copy of your benefit proof. In person: you can visit our main centre. You will find address and maps on p??. If you are claiming concessionary rate, bring along your most current benefit documentation for evidence. Please note your place on a course is only confirmed when you pay your fee and receive a receipt. Some courses are very popular and fill up quickly so please ensure you enrol as early as possible. 26

27 Course Fees All courses are subsidised through government funding for EU learners only. International learners will be classified as an overseas/international student if you have not been resident in the UK or European Union for three years preceding the start of your course or if you have any restrictions on your stay. A visa does not constitute ordinary residence. International students pay a higher fee because government funding does not cover the cost of your learning. If you are unsure of your status and for details of course fees, please check with our enrolment staff. Qualification course fees: Qualification course fees include examination and assessment fees where applicable. Unemployed adults in receipt of means tested benefit If you unemployed, looking for work, and are in receipt of a means tested benefit all the qualification courses in this Prospectus are free. You will need to sign a self-declaration form stating that you are looking for a job and provide supporting evidence to qualify for a government fully funded course. Level 2 entitlement If you are aged years old you may be entitled to free tuition if you do not already have a qualification at or above Level 2. Maths and English All maths and English courses are free this includes English and Maths GCSE if you do not already have a grade A-C. If you have an A-C grade the normal course fee applies All qualification courses are free for learners aged Family learning courses are free. Community Learning (non-qualification) Course Fees: Courses are listed with two fees, the first fee is the full fee and the second is the concessionary fee. You are eligible for the concessionary fee if you are in receipt of a means tested benefit. You will need to provide supporting evidence to qualify for this concession. We also offer some courses at a discounted fee, these are: Keeping active courses are offered at a discounted rate of 2 per hour for all learners whether in receipt of benefits or not. These courses are aimed at our older learners and run in the day time throughout the borough. 27

28 Taster sessions If you wish to try out a class before enrolling, you can attend a class for one session for only 10. This amount will be deducted from the course fee if you then enrol on the course. Tasters are subject to availability and do not guarantee you a place on the course after the taster session. Refunds Refunds of course fees are only given if: The class is closed by the Service and there is no suitable alternative. The learner is unable to attend for medical reasons and has an appropriate medical certificate Resource, examination and assessment fees are not refundable. In exceptional circumstances, Credit Vouchers can be issued for future courses and are valid for 6 months from the date of issue. Please note the Service is unable to make refunds for absence due to changes in work commitments or in personal or financial circumstances or any other reason for not attending the course. For further details about this entitlement and whether it applies to you please contact our enquiry line Feedback We are always seeking to improve our service and we welcome your views. If there is any aspect of our service you would like to comment on please learnerviews@hounslow.gov.uk. You can also use one of our Learner Feedback forms available at any of our centres or call Attendance Attend to achieve You will gain most from your course if you attend regularly; also for many qualification courses there is a minimum attendance requirement in order to achieve. Course Information Sheets set out what you can expect to achieve on your course this assumes that you are present throughout the course. However, we do appreciate that sometimes absence is unavoidable. If you cannot attend a class, please let us know by phoning Meadowbank or learnerviews@ hounslow.gov.uk so that we can inform your coursed tutor. If you do not attend your class for three consecutive sessions and we are not notified, you may be automatically withdrawn from the course, so please stay in touch! 28

29 Learner feedback You can find a We value your feedback postcard at every main centre or you can ask your course tutor for one. Please place your completed postcard in the Learner feedback box in the reception or pass onto a member of staff to give to our Learner Services Officer. We encourage you to use this facility to give us feedback on any aspect of the service you receive. You can also us with any comments you wish to make at learnerviews@hounslow.gov.uk or call our Learner Services officer directly on Complaints We sincerely hope that you will not have reason to make a formal complaint. In order to make a complaint, please first speak to your tutor or a member of staff at your main centre. If you are not satisfied that your complaint has been resolved, please contact your curriculum manager. If you are still not satisfied that your complaint has been dealt with effectively, your complaint will be referred to the Assistant Head of Service. Equality Hounslow Adult and Community Education (HACE) values its staff, learners and partners equally and seeks to promote equality of opportunity for all members of the community regardless of their age, gender, race, marital status, sexual orientation, mental health status, language, cultural, social or religious background, sensory or intellectual ability. HACE is committed to providing courses that reflect the needs of the diverse community we serve. We take pride in providing a learning environment that promotes equality of opportunity and ask you to report any incident you consider inappropriate. You can get a copy of our Equality and Diversity Policy from our website at

30 Confidentiality and data protection Every effort is taken to ensure any information your provide us with is kept secure and confidential. Information you provide is used internally for statistical purposes however it is also a condition of our funding (all courses receive public subsidy) that we share information given on your enrolment form with other statutory bodies registered under the Data Protection Act. The personal information you provide is passed to the Chief Executive of the Skills Funding Agency, the Department for Education, including the Education Funding Agency to meet legal responsibilities under the Apprenticeships, Skills, Children and Learning Act 2009, and for the Skills Funding Agency (SFA) Learning Records Service (LRS) to create and maintain a unique learner number (ULN). The information you provide may be shared with other organisations for education, training and employment related purposes, including for research. Further information about use of and access to your personal data, and details or organisations with whom we regularly share data are available at: file/306959/sfa_privacy_notice.pdf Disclaimer Every effort is made to ensure that the information contained in this prospectus is correct at the timer of printing. HACE reserves the right to modify or alter, without prior notice, any of the contents. This can include tutors, location, fees, rescheduling, cancelling or combining classes if too few learners enrol on a course. Information may be amended should Government funding agency guidelines change for 2014/15 enrolments. 30

31 Support for Learners How can I get information and advice about a course before I enrol? Many of your questions can be answered by reading the full Course Information Sheet, available for every course advertised in this prospectus. You can get a Course Information Sheet from any of our centres or from our website If you would like more information and advice, our specialist department staff would be pleased to talk to you, via , telephone or in person. The address and contact phone number for our curriculum teams are on p51 and you can also find these details in the relevant section of this Prospectus. What if I need help with childcare? Subsidised childcare may be available. Funding and places are limited, please ask about availability when you enrol. What if I need extra help with my learning? We aim to make our courses accessible to everyone, and help all our learners to achieve, whatever your level. The support we can provide could include any of the following: Reading and writing English language Numeracy In class note taking Sign language Specialist equipment Adapted materials Exam concessions (your course manager will be happy to discuss the examination concessions that are available to learners and advise if you qualify) We can provide support inside and outside the classroom. A Learning Support Assistant (LSA) may work alongside you to build confidence, take notes, provide extra instruction and interpret, using sign language or possibly your first language. If, before you enrol, you think you may need additional help to do your course, just ask one of our centre staff for an additional learning support (ALS) form (a member of staff can help you complete this if you need help, just ask). 31

32 Your request will be treated in the strictest confidence and you will be invited to an assessment by one of our qualified staff. Your permission will be sought before any information is passed on to anyone. If you are on a course and think you need help, talk to your tutor who can arrange an assessment for you. Do you have computers I can use out of class time? ICT rooms in our dedicated centres are available to learners to use out of class time, when courses are not running. We also have computers in the Latimer Lounge at our Meadowbank Centre and Hounslow library that can be used whenever the centre or library is open. It s advisable to phone to book in advance. Information on access to computer rooms is available at Centres, please ask at reception or ask your tutor about this. Can you help if I cannot afford the fees? If you are experiencing financial hardship and are unable to meet all the costs of your course, please ask the staff at the main centre and they will be able to advise you about our Discretionary Learner Support Funding, which is available for certain qualification courses. Can I pay by instalments? If courses cost more than 150 and you cannot pay the whole fee at enrolment you can pay the fee in monthly Direct Debit instalments, which will be agreed on an individual basis. You will need to pay 50% of the course fee at enrolment. Please ask at enrolment for further details. Please note that you are still liable for the course fees even if you withdraw from the course. HACE Customer Service Standards Below are the Customer Service Standards that HACE aims to provide all its learners. A courteous and helpful welcome Information and advice before you enrol A high quality of tuition Access to learner support services The opportunity for you to tell us what you think of HACE A comprehensive complaints/compliments procedure To answer all enquires, whether by telephone, in person or by , promptly and courteously 32

33 Hounslow Adult and Community Education main centre Centre Kingsley Adult Education Centre Cecil Road, Hounslow TW3 1NX Telephone Opening Times Mon Fri 8.45am 5pm all year, and 5pm pm on Mon, Tues Term Time For directions see map below. Kingsley Academy 111 H , 110, 116, 117, 203, 222, 235, 237, 423, 635, H22, H28, H32, H37, H98 Kingsley Adult Education Centre Cecil Road, Hounslow TW3 1NX (no parking) Tel: Buses: 81, 110, 111, 116, 117, 120, 203, 222, 235, 237, 281, 423, 635, H22, H28, H32, H37 and H