THE OPEN UNIVERSITY OF TANZANIA. Institute of Educational and Management Technologies

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1 THE OPEN UNIVERSITY OF TANZANIA Institute of Educational and Management Technologies Course Outlines For certificate in computing and information Technology NTA LEVEL : Introduction to Entrepreneurship Skills. Introduction: This course develops an awareness of the state of entrepreneurship in Tanzania; students are introduced to elements of successful entrepreneurship, opportunity identification and assessment, economic development potential of small business. The main goal is to enable a student to integrate ICT subject with entrepreneurship skills as the way of initiating self employment awareness. Course outline: Apply positive mindset in communication Describe mindset Identify influence of mindset Describe the role of communication in developing mindset Describe relations between communication and mindset Apply plan to develop positive mindset Use customer care principles to cope with changing environment; Describe business environment Identify factors influencing change in business environment Apply customer care principles to cope with changing environment.

2 Apply customer care principles to provide relevant information to customers; Identify key to good customer service is building good relationships with your customers Use customer care principles to provide relevant information to customers. Use customer care principles to increase customer satisfaction; Identify customer care Describe ways to improve customer care Develop good customer care services; Use customer care principles to cope with changing environment; Describe business environment Identify factors influencing change in business environment Use customer care principles to cope with changing environment. Apply customer care principles to interact with customers; Describe customer care Interact with customers Identify good customer care skills Apply customer care principles to provide relevant information to customers; Use helpdesk software and other information systems to help customers Use customer care principles to provide relevant information to customers Describe change management: Define change management, Identify factors influencing change Describe change management process Describe change management in an organisation Identify elements of change management Explain change management and its effect in job performance

3 Apply customer code of practice to reduce customer complaints Identify different ways to apply positive mindset in communication Evaluate customer satisfaction Identify ways for customer satisfaction; Apply positive attitude on job responsibilities Identify different ways to apply positive attitude Identify needs for change of attitude; Identify steps for attitude change Increase service efficiency; Identify job tasks Prioritize job tasks Executing job tasks Evaluate job tasks Describe how to increase efficiency in your job Apply customer code of practice to reduce customer complaints Identify customer code of practice; Identify causes of customer complaints; Use customer care principles to satisfy service users. Apply customer code of practice to improve compliance with consumer trading laws; Identify consumer trading laws; Identify customer code of practice Use trading laws Use business opportunities to improve competitiveness; Assess market competitiveness Acquire business opportunities Create and use business opportunities to improve business competitions Develop self-motivation skills Identify types of motivation

4 Describe skills to develop self-motivation Describe significant of self motivation Analyze self-motivation skills Identify factors enhancing self motivation Identify process of developing positive mindset Describe mindset Identify procedures to develop mindset Assessing self esteem Identifying positive and negative mindsets Develop positive mindset Analyze factors related resistance to change Describe factors leading to resistance to change Describe factors that enhance change Identify signs of resistance to change Describe how to identify and manage work behaviors Describe work behaviors Identify categories of work behaviors Explain how to manage work behavior Assess work behavior Develop positive work behavior Analyze merits and demerits of change in an organization Describe change required in an organization Describe advantages and disadvantages of change in an organization Identify indicators of change in an organization Describe entrepreneurship Define entrepreneurship List characteristic features of an entrepreneur individual List enablers of entrepreneurship Describe enablers of entrepreneurship

5 Describe entrepreneurship skills Define entrepreneurship skills List entrepreneurship skills Describe strategies to develop entrepreneurship skills Describe method of assessing entrepreneurship skills Describe how to start a small business Define business List steps to start a business Prepare a budget Create business account Identify customer needs through market research Apply customer code of practice to reduce customer complaints; Describe Customer Service Code of Practice Describe complaints handling and customer service role Describe customer Complaints Describe customer Complaints handling procedures

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