Sky Talk 24/7 Tariff Guide. Prices effective from 04th July 2014

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1 Sky Talk 24/7 Tariff Guide Prices effective from 04th July 2014

2 Sky Talk is Sky s home telephony service. This Tariff Guide allows Sky Talk 24/7 customers to find the rates for all call destinations quickly and easily and outlines certain features of the service. Customers of other tariffs should call for details of their rates. If you have any further questions, please call us on for more information. Sky Talk Tariff Guide Package Overview (including UK call rates) Package Monthly fee UK 1 Daytime Mon-Fri 6am to 6pm UK 1 Evening Mon-Fri after 6pm and before 6am UK 1 Weekend all day Sat and Sun UK Mobile International Sky Talk 24/7 Free Unlimited Unlimited From 7p per minute Sky Talk 24/7 with International 5 Unlimited 7p per minute Unlimited calls to 53 popular destinations 3 A 7p connection fee applies to all calls 1. UK calls are to 01, 02, 03 & 0870 numbers only (excludes calls to Channel Islands, indirect and dial-up Internet access numbers and 070 numbers). Max price for other 08 numbers is 10ppm with a max connection fee of 10p. Max price for 070 numbers is 48ppm, with a max connection fee of 50p. Full tariff details at Sky.com/callpricing. Free and unlimited calls subject to Acceptable Use Policy. See Sky.com/skytalk 2. Unlimited international landline calls to Andorra, Argentina, Australia, Austria, Azores, Bahamas*, Bangladesh*, Belgium, Brunei Darussalam, Canada*, Chile, China, Croatia, Cyprus (inc. North Cyprus), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong*, Hungary, Iceland, India*, Ireland (Republic of), Israel, Italy (inc. Vatican City), Japan, Korea Republic (South), Luxembourg, Madeira, Malaysia, Netherlands, New Zealand (inc. Chatham Islands), Norway, Pakistan*, Poland, Portugal, Puerto Rico*, San Marino, Singapore, Slovak Republic, Slovenia, Spain (inc. Balearic Islands), Sweden, Switzerland, Taiwan, Thailand, USA*, Virgin Islands (US)*, and Zambia. * includes calls to mobiles Sky Talk Line Rental Sky Talk customers can also get line rental for per month. This means that you ll only receive one bill for all of your telephone charges. Plus there are a number of free and paid for Call Features that you can choose to subscribe to. Call Features Product Description Price 141 Withhold Number Dial 141 before your call to hide your number from the person you re calling. No Extra Charge 1470 Override Withhold Number If you have Number Withheld on all calls, dial 1470 to override and send your number. No Extra Charge 1471 Play Last Caller s Number Call 1471 to discover who phoned you last. No Extra Charge 1471 Return Call Press 3 to return the call. 17.7p per use 1571 Erase Last Caller's Number Call 1475 to remove the latest caller from your 1471 list. No Extra Charge Always Withhold Number Your number is never shown when you make a call. No Extra Charge (on request) 1571 Voic Callers can leave you a message if you don t answer or if your line is engaged. No Extra Charge (on request) 1571 Return Call Press 0 to return the call. 17.7p per use Caller Display See who s calling before you answer. If a number s in your phonebook you ll even see the name. No Extra Charge (on request) Anonymous Caller Reject Reject calls from people who withhold their number per month Call Diversion Divert your calls to another landline or mobile number so you never miss a call.** 2.50 per month Call Waiting Shows if you have a second call and lets you put your current call on hold while you take another per month Last Caller Barring Bar incoming calls from the last number. Block up to 10 numbers in your phone per month Reminder Call Set up an incoming call to remind yourself about birthdays, appointments, and meetings per month or 38.5p per use Ring Back* If a number s engaged, request a ring back and you ll be called when the number becomes free per month or 38.5p per use Three-Way Calling Enables a three-way call to be established per month or 69p per use Text* Send text messages from a text enabled telephone limited to fixed or mobile numbers in the UK. Caller Display required. Includes SMS alerts to mobiles for voic and other services. 10.5p per use Voic Plus Lets you record a personal greeting, store 30 messages and access your messages from any phone per month *May not be available in some areas. **The diverted part of the call is charged to the Sky Talk customer at the standard Sky Talk rate depending on the type of phone the call is diverted to, e.g. mobile. The person calling is charged for a standard UK landline call and will be charged as normal by their calls provider. Sky Talk: 12 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Talk Line Rental. Sky Talk is only available to customers paying by Direct Debit/ continuous card mandate. Calls packages not available to BT line rental customers with BT Basic or if outgoing calls are barred. Sky compatible BT line required for Sky Talk line rental. Codes of Practice can be found at sky.com/skytalk. Calls to Sky 0844 numbers are inclusive for Sky Talk Weekends, Freetime and Anytime customers at all times. Calls from other providers may vary. Calls to Sky Contact Centres are free for Sky Talk Customers. If you are not with Sky talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don t have a calls package, charges may apply and vary by provider Sky Talk 2

3 Call Charge Details Sky Talk Tariff Guide 118SKY (118759) Sky Talk directory enquiry service Sky Talk customers automatically receive a 25% discount on the standard price of Sky's directory service every time they call 118SKY from their Sky Talk landline. Just dial 118SKY (118759) to find the number you are looking for. Calls to 118SKY cost 36.75p per minute (plus a 74.25p connection charge) for Sky Talk customers calling from their Sky Talk landline. Calls from other providers may vary. To find out more call Sky Talk Customer Services on Time-bands Calls to UK mobiles and local NTS (0845 numbers) fall within one of two time-bands: Daytime Monday to Sunday, 7am to 7pm Evening Monday to Sunday, after 7pm and before 7am All other calls fall within one of three time-bands: Daytime Monday to Friday, 7am to 7pm Evening Monday to Friday, after 7pm and before 7am Weekend Between midnight on Friday and midnight on Sunday Charge-bands A charge-band is assigned to a set of numbers which are charged the same rates. For example, all numbers starting and are in the same charge-band and the rate for both calls will be the same Charge-bands have codes designated to them, e.g. dq for directory enquiries, p for premium rate services etc. Each charge-band is explained in more detail below This tariff guide shows the calling rates assigned to the charge-bands. For a list of which numbers are attached to which charge-bands please refers to the Specialised Number Guides at VAT All prices that appear on this tariff guide are inclusive of VAT. Duration rounding The duration of all call types will be rounded up to the next whole minute. Sky Talk 3

4 Call charge rounding Each call charge will be rounded up to the next penny with the exception of calls to fixed fee only numbers. Bill total rounding Your total call charges are rounded up to the nearest whole penny. Connection fee A connection fee of 7.00p (inc. VAT) will be applied to all calls except: Free, inclusive or unlimited calls (including free, inclusive or unlimited calls that commence within an uncharged period but end in a charged period) Fixed fee calls (including fixed fee directory enquiries calls) Calls charged by time duration that start with a fixed fee (including some directory enquiries calls) Sky Talk 4

5 Call Rates to UK Mobiles Sky Talk Tariff Guide Sky Talk 24/7 Mobile Operator Daytime Evening Vodafone 02 Orange T Mobile (also Virgin) A 7p connection fee applies to all calls. All call rates are in pence per minute. Sky Talk 24/7 with International Mobile Operator Daytime Evening Vodafone 02 Orange T Mobile (also Virgin) A 7p connection fee applies to all calls. All call rates are in pence per minute. Call Rates to 0845/0870 Numbers Calls to 0845 numbers are known as Number Translation Services (NTS), meaning that the cost of the call is not dependent on the location of the caller or the destination of the number dialled. Calls to , , and are used to connect to the internet for dial-up Internet Service Providers (ISPs). These are charged at the g2 rate, please see the Call Rates to Internet Services Table on Page 12. Charge-band Daytime Evening Local NTS (0845 numbers) National NTS (most 0870 numbers) Inclusive Inclusive A 7p connection fee applies to all calls. All call rates are in pence per minute. Calls to selected 0870 Sky Numbers are free of charge. Calls to The Channel Islands Calls to The Channel Islands are charged at separate rates to the rest of the UK. Destination Daytime Evening Weekend The Channel Islands A 7p connection fee applies to all calls. All call rates are in pence per minute. Sky Talk 5

6 International Call Rates Calls to 53 popular international landline destinations listed below (and in bold on the international rate tables that follow) are unlimited for customers on the Sky Talk 24/7 with International. Unlimited International Destinations Sky Talk Tariff Guide Andorra Argentina Australia Austria Azores Bangladesh * Bahamas * Belgium Brunei Darussalam Canada * Chile China Croatia Cyprus (inc. North Cyprus) Czech Republic Denmark Estonia Finland France Germany Gibraltar Greece Hong Kong * Hungary Iceland India * Ireland (Republic of) Israel Italy (inc. Vatican City) Japan Korea Republic (South) Luxembourg Madeira Malaysia Netherlands New Zealand (inc. Chatham Islands) Norway Pakistan * Poland Portugal Puerto Rico * San Marino Singapore Slovak Republic Slovenia Spain (inc. Balearic Islands) Sweden Switzerland Taiwan Thailand USA * Virgin Islands (US) * Zambia GEOGR MOBILE AND OTHER SPECIAL HIGHER RATE Destination Daytime Evening Weekend Daytime Evening Weekend Afghanistan Albania Algeria Andorra Angola Anguilla Antarctica Australian Territory Antigua & Barbuda Antilles (Netherlands) Argentina Armenia Aruba Ascension Island Australia (incl. Christmas Is. & Cocos Is.) Austria Azerbaijan Republic Azores Bahamas (includes calls to mobiles) Bahrain Bangladesh (includes calls to mobiles) Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia-Herzegovenia Botswana Brazil Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia (Kingdom of) Cameroon Canada (includes calls to mobiles) Canary Islands (mapped to Spain) Cape Verde Cayman Islands Central African Republic Chad Chile All call rates are in pence per minute. A 7p connection fee applies to all international calls. Sky Talk 6 Sky Talk 6

7 Sky Talk Tariff Guide MOBILE AND OTHER SPECIAL HIGHER RATE Destination Daytime Evening Weekend Daytime Evening Weekend China Colombia Comoros Congo Cook Islands Costa Rica Cote d Ivoire Croatia Cuba Cyprus (including the north of Cyprus) Czech Republic Democratic Republic of the Congo (formerly Zaire) Denmark Diego Garcia Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia (Federal Democratic Republic of) Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada (inc Carriacou) Guadeloupe Guam Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong (includes calls to mobiles) Hungary Iceland India (includes calls to mobiles) Indonesia Iran Iraq Ireland (Republic of) Israel Italy (inc. Vatican City) Jamaica Japan Jordan Kazakhstan All call rates are in pence per minute. A 7p connection fee applies to all international calls. *Calls from Northern Ireland to the Republic of Ireland are charged at UK rates. Sky Talk 7

8 MOBILE AND OTHER SPECIAL HIGHER RATE Destination Daytime Evening Weekend Daytime Evening Weekend Kenya Kiribati Korea PDR (North) Korea Republic (South) Kuwait Kyrgyz Republic Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Madeira (Mapped to Portugal) Malawi (The Republic of) Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montengro Montserrat Morocco Mozambique Myanmar (formerly Burma) Namibia Nauru Nepal Netherlands New Caledonia New Zealand (inc Chatham Islands) Nicaragua Niger Nigeria Niue Norfolk Island Northern Marianas Norway Oman Pakistan (includes calls to mobiles) Palau (The Republic of) Palestinian National Authority Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal All call rates are in pence per minute. A 7p connection fee applies to all international calls. Sky Talk 8

9 MOBILE AND OTHER SPECIAL HIGHER RATE Destination Daytime Evening Weekend Daytime Evening Weekend Puerto Rico (includes calls to mobiles) Qatar Reunion Rodriguez Islands Romania Ross Island Russian Federation (inc Nakhodka) Rwanda (The Republic of) Samoa (US) Samoa (Western) San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovak Republic Slovenia Solomon Islands Somalia South Africa South Sudan Spain (inc the Balearic Islands) Sri Lanka St Helena St Kitts & Nevis (formerly St Christopher) St Lucia St Pierre & Miquelon St Vincent & the Grenadines Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikstan Tanzania Thailand Togolese Republic (The) Tokelau Tonga Trinidad & Tobago Tristan Da Cunha Tunisia Turkey Turkmenistan Turks & Caicos Is Tuvalu Uganda Ukraine United Arab Emirates Uruguay USA (includes calls to mobiles) Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (UK) Virgin Islands (US) (includes calls to mobiles) Wallis and Futuna Yemen (formerly Yemen AR and Yemen PDR) Zambia Zimbabwe All call rates are in pence per minute. A 7p connection fee applies to all international calls. Sky Talk 9

10 Call Rates to Personal Numbering Services Personal Numbering Services allow the user to be contacted on a single personal telephone number so they can receive calls on almost any telephone number (including mobile numbers) e.g. at work, at home and on a mobile. Charge-band Daytime Evening Weekend d e f j k pn1 pn2 pn3 pn4 pn5 pn6 pn8 pn9 pn10 pn11 pn12 pn13 pn14 pn15 pn16 pn17 pn18 pn19 pn20 pn21 pn All call rates are in pence per minute. A 9p connection fee applies to all calls. Charge-band Daytime Evening Weekend c All call rates are in pence per minute. A 5.50p connection fee applies to all calls. Charge-band Daytime Evening Weekend pn All call rates are in pence per minute. A 50.10p connection fee applies to all calls. Sky Talk 10

11 Charge-band Daytime Evening Weekend r All call rates are in pence per minute. A connection fee of 5.50p applies to all calls. Call Rates to Premium Rate Services Charge-band Connection fee Daytime Evening Weekend g m n p p p2 4 4 p p p5 p p7 p p9 p p p12 p13 p14 p15 p p p p p20 p p p p p p p27 p p p p p p p34* p35* p36* p p p p p41 p42* p43* p44* p45 p46 p47 p48 p49 p50 p51 p52 p Sky Talk Tariff Guide Call Rates to Pager and Voice Messaging Services Premium Rate Services are typically calls to competition hotlines, voting lines, weather forecasts, charity fundraising lines and adult content lines. Premium Rate Numbers always start with All call rates are in pence per minute (with the exception of connection fees). * The connection fee is charged for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds. ** Calls Charged By Fixed Fee and Timed Duration (Where the Fixed Fee and the Duration Charge Apply From the Start of the Call) Sky Talk 11

12 Call Rates to Premium Rate Services (cont) Charge-band Connection fee Daytime Evening Weekend p* p54* p55* 5 p56* p57* p58* p59* p60* p61* p62* All call rates are in pence per minute (with the exception of connection fees). * The connection fee is charged for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds. ** Calls Charged By Fixed Fee and Timed Duration (Where the Fixed Fee and the Duration Charge Apply From the Start of the Call) Call Rates to Internet Services These are mainly 0844 numbers but also include calls to , , and These numbers are used to connect to the Internet for dial-up Internet Service Providers (ISPs). Please speak to your ISP about the particular number you use to connect to the Internet and see the Sky Talk Specialised Phone Numbers document to find out your charge-band below. Charge-band Connection fee Daytime Evening Weekend g g g i1 i2 i i i i i i i i12 i i i i i i i i i i i i i i i i28* 5.01 i29* i i i i All call rates are in pence per minute (with the exception of connection fees). * The connection fee is charged for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds. Sky Talk 12

13 Calls not including Internet Services These charge-bands are for calls to some 08 numbers (these are not used by ISPs as dial up numbers). Charge-band Connection fee Daytime Evening Weekend g6 g7 g g g g g g g g15 g g g g g g g g24* 5.01 g25* g g g All call rates are in pence per minute (with the exception of connection fees). * The connection fee is charged for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds. Calls to Satellite Numbers These are calls to Satellite Numbers. Please note that the per minute charges are in per minute rather than pence per minute. Charge-band Connection Fee per min at all times INMARSAT A 9p 5.93 INMARSAT B-Sat (incl. BGAN) 9p 3.80 INMARSAT B-Sat High Speed Data Duplex (incl. BGAN High Speed Data) 9p 9.50 INMARSAT M-Sat 9p 3.95 M4 High Speed Data PSTN/ISDN 9p 7.05 NA96 9p 7.05 Mobiq (Mini-M) / M4 Voice 9p 2.59 Skyphone 9p 5.70 Emsat 9p 2.18 Charge-band Minimum Fee per min at all times Thuraya (code ) Iridium (code /7) Navitas Sky Talk 13

14 Fixed Fee Calls Fixed Fee Calls can be to a range of numbers for example those starting 07, 08, 09. Numbers starting 07 are for Paging Services, 08 numbers are mainly for Information Services and 09 numbers are for Premium Rate Services. The price of the call is not dependent on its duration but may change depending on the time of day. Charge-band Daytime (pence per call) Evening (pence per call) Weekend (pence per call) Timeline ff0 ff1 ff2 ff3 ff6 ff8 ff9 ff10 ff11 ff12 ff13 ff14 ff15 ff16 ff17 ff18 ff19 ff20 ff21 ff24 ff25 ff26 ff27 ff28 ff29 ff30 ff31 ff32 ff33 ff34 ff35 ff36 ff37 ff38 ff39 ff40 ff Sky Talk Tariff Guide Call Rates to Multimedia Services Charge-band Connection fee Daytime Evening Weekend g mm1 mm mm mm mm mm mm All call rates are in pence per minute (with the exception of connection fees). Sky Talk 14

15 Call Rates to Directory Enquiries Sky Talk Tariff Guide There are four different call types to directory enquiries: 1. Calls charged by timed duration. 2. Fixed Fee Calls. 3. Calls charged by a connection fee and by timed duration, where the connection fee and the duration charge apply from the start of the call. 4. Calls charged by a connection fee and by timed duration, where the connection fee is the charge for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds. 1. Calls to the charge-bands below are charged by timed duration. Charge-band Daytime Evening Weekend dq dq dq3 dq dq5 dq dq dq8 dq dq dq dq dq dq dq43 dq dq89 All call rates are in pence per minute. A connection fee of 9p applies to all calls. 2. Calls to the charge-bands below are charged at a fixed fee per call, which is the same at any time of day, irrespective of the duration of the call. Charge-band Fixed fee dq dq15 dq16 3 dq17 dq18 1 dq19 1 dq dq dq dq dq dq dq dq dq dq79 4 dq dq dq110 dq117 dq118 9 dq123 dq137 1 dq142 7 All call rates are in pence per call. Sky Talk 15

16 3. Calls to the charge-bands below are charged by a connection fee and by timed duration, where the connection fee and the duration charge apply from the start of the call. Charge-band Connection fee Daytime Evening Weekend dq23 dq dq25 2 dq26 2 dq27 3 dq28 4 dq dq30 1 dq dq dq dq41 dq dq44 dq45 3 dq46 3 dq47 dq dq dq54 dq56 2 dq60 dq64 dq dq68 4 dq dq dq71 dq72 5 dq dq dq dq76* dq dq dq80 4 dq dq82 4 dq83 dq84 6 dq dq dq87* dq dq91 7 dq dq dq dq95* dq96 5 dq97* dq dq dq dq dq dq106* dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq All call rates are in pence per minute (with the exception of connection fees). * The duration charge rate for this band applies to each minute of duration and part thereof. Sky Talk 16

17 Charge-band Connection fee Daytime Evening Weekend dq dq dq dq dq dq dq dq dq dq All call rates are in pence per minute (with the exception of connection fees). * The duration charge rate for this band applies to each minute of duration and part thereof. 4. Calls to the charge-bands below are charged by a fixed fee and by timed duration, where the fixed fee is the charge for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds. Charge-band Connection fee Daytime Evening Weekend dq31 3 dq32 3 dq33 4 dq dq35 dq40 dq48 dq49 dq dq dq67 dq102 dq dq dq dq dq dq dq dq dq dq dq dq dq All call rates are in pence per minute (with the exception of connection fees) Sky Talk 17

18 Calls not including Internet Services These charge-bands are for calls to some 08 numbers (these are not used by ISPs as dial up numbers). Charge-band Connection fee Daytime Evening Weekend g6 g7 g g g g g g g g15 g g g g g g g g24* 5.01 g25* g g g All call rates are in pence per minute (with the exception of connection fees). * The connection fee is charged for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds. Calls to Satellite Numbers These are calls to Satellite Numbers. Please note that the per minute charges are in per minute rather than pence per minute. Charge-band Connection Fee per min at all times INMARSAT A 9p 5.93 INMARSAT B-Sat (incl. BGAN) 9p 3.80 INMARSAT B-Sat High Speed Data Duplex (incl. BGAN High Speed Data) 9p 9.50 INMARSAT M-Sat 9p 3.95 M4 High Speed Data PSTN/ISDN 9p 7.05 NA96 9p 7.05 Mobiq (Mini-M) / M4 Voice 9p 2.59 Skyphone 9p 5.70 Emsat 9p 2.18 Charge-band Connection Mmum Fee per per min min at all at times all times Thuraya (code ) Iridium (code /7) Navitas Calls to Other Mobile Numbers Charge-band Minimum Daytime Fee Evening per min and at all Weekends times FW1 to FW A connection fee of 7p applies to all calls. All call rates are in pence per minute. Calls to Other Mobile Numbers on 24-7 International Charge-band Minimum Daytime Fee Evening per min and at all Weekends times FW1 to FW A connection fee of 7p applies to all calls. All call rates are in pence per minute. Sky Talk 13

19 Reverse Charge Calls Sky Talk Tariff Guide This section only applies to customers who take Line Rental from Sky. Customers who pay BT for their Line Rental will be charged BT s Reverse Charge Call rates and these charges will appear on their BT bill. A Reverse Charge Call is made when somebody phones you at home and requests that you pay for the cost of the call. Reverse Charge Calls can be made from landlines, mobiles and payphones both in the UK and abroad and you will be charged different rates depending on where the call is made from. UK Reverse Charge Calls The cost of a UK Reverse Charge Call is divided into two parts, a connection fee and a charging rate. The cost of the call is dependent on the type of line the call was made from. These charges are also applied when a customer receives a call from somebody using the 0800 REVERSE service. Type of line origin of call Service charge in Call charge in pence UK landline 5.20 ¹ UK payphone ² UK mobile ² 1 Charges are for each minute or part thereof. The minimum charge is for 5 minutes 2 Charges are for each 5 minute or part thereof. The minimum charge is for 5 minutes The timed duration of a call includes the time element for setting up and disconnecting the call on the BT network. International Reverse Charge Calls International Reverse Charge Calls are also sometimes known abroad as Collect Calls. The cost of an International Reverse Charge Call is divided into two parts, a service charge and a pence per minute charged rate. The cost of the call depends on which country the call was made from and which charge-band that country is in. The table below shows the International Call Bands and the cost incurred for accepting a Reverse Charge Call from each of those Call Bands. To see which charge band a country is in please see the Specialised Numbers document. Charge-band Service charge in Call charge in pence IR A B C D BT B-Sat (incl. BGAN) BT M-Sat Navitas Only applies to customers who take Line Rental from Sky. Charges are for each minute or part thereof. The minimum charge is for 5 minutes Call durations are rounded up to the next whole minute and the call charge is rounded up to the nearest penny. The timed duration of a call includes the time element for setting up and disconnecting the call on the BT network Sky Talk 19

20 Operator Connected Calls Customers may use an operator to connect calls to many destinations in the UK and abroad. Customers should be aware that the costs of making calls through an operator are often higher than making calls direct, so customers should try to make direct calls wherever possible (this is not the case for the Special Assistance Operator). The different operators available to call are: Operator type Number UK 100 International 155 Special Assistance 198/195 There is no charge for making a call to an operator. Charges only apply if the operator then connects your call to a subsequent destination. Charges for these calls generally have two parts: an Operator Service Charge for connecting the call, which is a fixed amount for each call, and a Call Charge based on the type and duration of the call. Operator Connected Calls to UK numbers Customers can make calls via an operator in the UK to the destinations below. Customers cannot make Operator Calls to Premium Rate Numbers. Customers who connect to Directory Enquiries (DQ) via the 100 Operator will be charged as though they had made the call direct to DQ. For details of Operator Calls from Northern Ireland to the Republic of Ireland please see page 22. Charge-band Operator service Call charge in charge in pence per minute (anytime) UK landline / UK mobile g2, g4-g23, g26-g i1-i5, i8-i27, i30-i Personal Numbering Cost Bands Only applies to customers who take Line Rental from Sky. Charges are for each minute or part thereof. The minimum charge is for 5 minutes Call durations are rounded up to the next whole minute and the call charge is rounded up to the nearest penny. The minimum charge is for 5 minutes Sky Talk 20

21 Operator Connected Calls to International Numbers The cost of an International Operator Connected Call depends on which charge-band the destination country is in. Please see the table below for a list of the International Charge-Bands and rates. To see which charge-band a particular country is in please see the Specialised Numbers document. Operator Connected Calls to most international mobile telephones will be charged at 25p per minute more than the landline rate. Operator Connected Calls to some international mobile destinations (e.g. USA, Canada, Hong Kong) are charged at the same rate as a landline call. Customers who connect to Directory Enquiries (DQ) via the 155 International Operator will be charged as though they had made the call direct to DQ. For details of Operator Calls from Northern Ireland to the Republic of Ireland please see page 22. Sky Talk Tariff Guide Charge-band Operator service Call charge in Mobile call rate in charge in pence per minute (anytime) pence per minute IR A B C D E B-Sat (incl. BGAN) M-Sat Mobiq (Mini-M) / M4 Voice Skyphone Navitas Emsat Iridium Thuraya N/A N/A N/A N/A N/A N/A N/A N/A Charges are for each minute. The minimum charge is for 5 minutes The timed duration of a call includes the time element for setting up and disconnecting the call on the BT network. Special Assistance Operator Connected Calls Customers that require special assistance may dial 198 (or 195 Blind and Disabled) to connect to many destinations via an Operator. There is no charge for making a call to the 198 (195) Special Assistance Operator. Customers will be charged standard Sky Talk rates for these calls depending whether they are on Sky Talk Weekends, Sky Talk Freetime or Sky Talk Anytime. Customers who connect to Directory Enquiries (DQ) via the 198 Special Assistance Operator will be charged as though they had made the call direct to DQ. Operator Charge for Alarm Calls Origin of call Operator service charge inc VAT Alarm Call Operator Service for booking each call 8.33 Sky Talk 21

22 Charges for Text Relay The cost of a text relay call will be no more than the equivalent price had the call been made directly without the use of a relay service. A rebate is applied to the text element of calls originating via or 18002, when either or both ends are in text mode. The rebate will only apply to parts of the call which are in excess of the minimum charge. Making a call from a text phone Dial number Dial for EMERGENCY calls Making a call from a telephone Dial number Rebates Dial number UK mobile Directory Enquiries International Directory Enquiries International Premium Rate Personal Numbers All other calls Calls charged through a third party will be charged by the third party Non Geographical National Calls (other than 0870 numbers) 60% rebate 20% rebate 0% rebate 0% rebate 0% rebate 0% rebate 0% rebate 0% rebate 0% rebate 0% rebate Calls made between the Republic of Ireland and Northern Ireland Calls made between the three countries in mainland UK (England, Wales and Scotland) to the Republic of Ireland are categorised as international calls and the charges for these are outlined previously. Calls made from Northern Ireland to Republic of Ireland geographic numbers are charged at National Rates. Please see page 2 for standard UK call rates. Reverse Charge Calls Reverse Charge Calls to a Sky Talk phone in Northern Ireland from fixed telephones in the Republic of Ireland are charged as if they were a Reverse Charge Call in the UK. Operator Connected Calls Operator Connected Calls made from a Sky Talk phone in Northern Ireland to the Republic of Ireland are charged as if they were a UK Operator Connected Call. Operator Connected Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged at the same rate as Operator Connected Calls from the rest of the United Kingdom to mobile telephones registered in the Republic of Ireland. Special Assistance Operator Connected Calls Special Assistance Operator Connected Calls from a Sky Talk phone in Northern Ireland to a fixed line in the Republic of Ireland are charged as if they were a UK Special Assistance Operator Connected Call. Special Assistance Operator Connected Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged at the same rate as Special Assistance Operator Connected Calls from the rest of the United Kingdom to mobile telephones registered in the Republic of Ireland. Sky Talk 22

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