1 Broadband Connections for Hotel Users Ease of Use Efficient Management Free from Internet Threat Making High Speed Internet Accessible for Hospitality Chosen by Over 2,000 Hotels Worldwide
2 Growing Internet Access Expectations of Hospitality Customers Market Trend High-Speed Internet Access (HSIA) Heats Up The hospitality market is heating up! As more and more customers flock back to hotels they have one clear expectationthat they will find high speed internet access (HSIA) in their rooms, restaurants, meeting facilities and other public spaces. Seventy percent of business travelers are staying in hospitality locations with HSIA available. Hotels offer more wireless access hotspots than any other type of location and yet actual deployment in guest rooms is still less than 15%, making the future market growth potential huge. A recent quote in the popular magazine eweek stated, Broadband connection is the new amenity. Making it cheap, convenient, efficient and secure is the four-fold challenge that faces managers of public or semi-public spaces. ZyXEL - Chosen by Over 2,000 Hotels Worldwide That is where ZyXEL comes in. ZyXEL has been a key player in the wave of HSIA deployment around the world. More than 2,000 hotels currently rely on both ZyXEL products and expertise to bring secure, efficient, affordable and flexible Internet access to their customers. Built-in security is at the heart of every ZyXEL solution, protecting both the guest s network communication and the hotel s internal network. ZyXEL furthers its HSIA experience in hospitality venues with extensive deployment in apartment complexes and campuses. ZyXEL is the HSIA expert.
3 Opportunity Opportunity and Challenge for Hotels Today Satisfy Customers Without Escalating Costs Thriving in today's highly competitive hospitality arena requires a high level of customer satisfaction. Increasingly, customers expect HSIA as an available amenity. But for the hospitality professional, offering this important value-added service must be balanced against total cost of ownership. Attract and Retain Guests As business travel grows and recreational travelers increasingly expect to stay connected, offering efficient, easy-to-use HSIA in hospitality locations attracts new business. Current customers lodge fewer complaints and experience high levels of satisfaction and appreciation when easy access to broadband is part of their hospitality experience. Promote the Hotel s Brand Name and Image Hosting broadband events for customers and the community helps to develop a strong image for a hospitality brand as well as increase profits. The Hotel Melia Lima, for example, employed broadband access for the Meeting of the Board of Governors of the Inter-American Development helping make the hotel a more recognized venue on the world stage. Benefit Offering the Benefit of Internet Access to Hotels Increase Occupancy A complete, easy-to-use HSIA infrastructure attracts more customers, increases occupancy rates and enhances perception of the hotel brand. A fully connected meeting facility generates increased revenue opportunities. Create Customer Loyalty Experiencing secured, always-on and easy-to-use connectivity is a good way to make customers feel well-served by their hotel and keep them coming back. Generate More Revenue A well-designed network system creates a range of revenue generating opportunities such as: In-room revenue Meeting room revenue Online advertising income E-commerce Special services such as VoIP, printing online, Video on Demand (VoD), etc. Reduce Complaints Offering no Internet access or having a slow, complex Internet service can be a major source of customer complaints. The right choice of HSIA produces hassle-free customer satisfaction. ZyXEL - the Only Choice Chosen by Over 2,000 Hotels Over 2,000 hotels seeking cost-effective, flexible, complete and easy-to-deploy HSIA wired and wireless solutions have chosen ZyXEL. Complete Solutions ZyXEL offers end-to-end solutions with secured, wired/wireless broadband technology. The flexible ZyXEL structure gives hospitality venues complete Internet access options for the entire property - guest rooms, meeting facilities and public areas. Most Competitive Offering by a Single Vendor ZyXEL is the leading one-stop manufacturer in the hospitality arena, dedicated to designing and manufacturing end-to-end solutions including subscriber gateways, wireless devices, Ethernet and DSL solutions. Hospitality professionals receive end-to-end ZyXEL quality plus onesource expert technical management and maintenance. Leading Edge Technology Because it is a leader in the hospitality market and controls its own technology, ZyXEL understands changing hotel requirements and responds with new, innovative solutions.
4 Customer s Expectations Meeting Customer Requirements Consider ZyXEL HSIA, in light of guest's expectations. Hospitality professionals appreciate the flexibility, high-performance and costeffectiveness of a ZyXEL solution. Quick Internet Access and Downloads The old beep, beep, beep of dial-up Internet is rapidly becoming as outmoded as the typewriter. Guests expect near instant downloads and access to virtually any web site and news service on the planet. High-speed access eliminates annoying wait time and increases customer satisfaction. Always-On Connectivity Today, business travelers expect to be in contact with their office network as effortlessly as if they were in their own corporate environment. Always-on connectivity allows guests to maintain productivity and capitalize on every business opportunity. Simple to Use: Free Configuration Environment Since guests do not travel with their MIS departments, a hospitality environment must provide an easy-to-use Internet service that makes guests' lives easier. ZyXEL gives customers immediate broadband access with no special settings to their laptops. Guests will notice the ZyXEL difference. Secure Access for Hotel and Guests With increasing concern about Internet security, guests want to know that broadband access in their chosen hotel is secure so they do not have to worry about it. Broadband Connection PLUS Since providing broadband access has become a basic connectivity requirement for hospitality venues, the choice becomes how to provide that access with maximum flexibility and performance and minimum cost. ZyXEL systems start from a broadband modem to which is added a series of wired switches or wireless s to provide optimal bandwidth throughout the property. Infrastructure can be based upon wireless access, existing CAT 3, Ethernet wiring or a combination. The True Plug-and-Play Experience With the ZyXEL HSIA subscriber gateway system, guests don't need to change any settings or download any software drivers to access the Internet. Their connection is seamless and transparent - just as they want it to be. Manage the Network Efficiently Whether a hotel charges for Internet access or not, the key to providing high quality services depends on the ability to easily monitor and control the user's Internet behavior. ZyXEL provides a flexible, highly manageable service that can be administered remotely while a comprehensive billing mechanism makes it simple to charge guests for access time. With a wide variety of options and integrated solutions, ZyXEL lowers Total Cost of Ownership (TCO) for the hotel. Secure Information To achieve both security and ease-of-use, the hospitality environment requires that a ready-made network security platform be built into any HSIA solution. The ZyXEL system provides room-to-room security for either wired or wireless networks to keep guests from viewing each other's messages as well as to secure the hotel's internal network. A firewall prevents unauthorized access to the hotel system and the circulation of viruses. In addition, guests can continue to use their VPN applications for access to their secured corporate networks. When needed, the ZyXEL subscriber gateway allows the hotel or service provider to track detailed guest online activity. Integration with Existing Systems ZyXEL protects the hotel's investment. Because the ZyXEL system integrates seamlessly with a number of Property Management Systems (PMS) such as MicroFidelio, Marriott and MKII, the hospitality venue can update its current system with leading edge HSIA technology. Plus, technology from ZyXEL allows guests to use the telephone and the HSIA service at the same time with no service degradation - often critical to the business traveler.
5 Swimming Pool Outdoor AP PSTN PBX VDSL Switch Property Management System Ethernet Switch Internet Mail Server/ RADIUS Server/ WWW Server Service Gatew DSL / Cable Modem The ZyXEL Solution - HSIA Designed for Hospitality For guest rooms, the coffee shop, around the swimming pool, in the business conference rooms, or any other hospitality venue, ZyXEL high speed Internet access gives optimum performance, flexibility and cost-effectiveness. 5 cabling ready, the ZyXEL Dimension-managed Ethernet switch is an efficient and cost-effective solution. Dimension is available from 8 to 24 ports with 10/100/1000 Mbps speeds, complete with VLAN room-to-room security and bandwidth throttling functionality. The ZyXEL subscriber gateway offers flexible authentication, authorization and accounting options for managing a large number of subscribers. Customers require no configuration of their PC to access s, browse the Internet or connect to their office VPN. ZyXEL offers a complete range of both wired and wireless solutions based on hotel requirements. Wired solutions include VDSL up to 100 Mbps in a 12-port, 24-port or 144-port chassis-based switch that uses existing phone lines - no re-wiring required. For hotels with Cat ZyAIR wireless products are truly the entry into a new era for hospitality facilities. Built with the latest b/g wireless LAN technology, ZyAIR extends HSIA to every area of the hotel providing seamless, wireless connectivity while roaming. High-end security features include Internet-to-room and room-to-room security even without enabling wireless encryption. ZyXEL HSIA systems are completely supported by the ZyXEL service network.
6 Wired Guestroom Wireless Guestroom Coffee Shop ay ZyWALL Conference Room Equipments Function Qty DSL/Cable Modem Internet Access Gateway 1 ZyWALL Information Security Protection 1 Service Gateway Access Service and User Authentication Management 1 Ethernet Switch Network Infrastructure Backbone 2 VDSL Switch VDSL Connection Concentrator 9 VDSL Customer Access Adapter 214 Indoor Indoor Wireless Connection 16 Outdoor Outdoor Wireless Connection 1 Desktop Switch Share Ethernet Connection in Meeting Room 16 Hotel Environment: Guest Rooms x 200 Conference Rooms x 8 Coffee Shop x 1 / Lounge x 5 Swimming Pool x 1 / Garden x 1
7 Reference Sites Best Western, USA Best Western,UK Grand Hotel, Denmark Melia Lima,Peru Strand Hotel, Denmark 71 Nyhavn hotel,denmark Phoenix hotel, Denmark Intercontinental,Romania Westin, Taiwan Corinthia,Czech Holiday Inn, USA Hilton Garden Inn, USA Courtyard Marriott, USA Plaza Hotel, USA Town Plaza Suite, USA Quality Inn, USA Olympic,Czech Imperial,Czech Fairfield Inn, USA ZyXEL is a trademark of ZyXEL Communications Co. All other trademarks are the property of their respective owners.
8 About ZyXEL Communications ZyXEL Communications Co., located in Hsinchu, Taiwan, is the world s largest DSL router provider (Gartner, July 2004). ZyXEL s broad line of Internet Protocol-based networking solutions includes access multiplexers, customer premise equipment, Internet security and wireless LAN equipment, enabling highperformance network services for the hospitality industry as well as SOHO, businesses and service providers. ZyXEL works closely with worldwide network equipment vendors, telecommunications companies, ISPs, and other major businesses. For more information, please visit the company s Website at Corporate Headquarters ZyXEL Communications Corp. Tel: Fax: ZyXEL Finland Oy Tel: Fax: ZyXEL Germany GmbH. Tel: Fax: ZyXEL Hungary Tel: Fax: ZyXEL Czech s.r.o. Tel: Fax: ZyXEL France SARL Tel : +33 (0) Fax : +33 (0) http: //www.zyxel.fr ZyXEL North America Tel: Fax: ZyXEL Ukraine Tel: Fax: ZyXEL Denmark A/S Tel: Fax: ZyXEL Norway A/S Tel: Fax: ZyXEL Russia Tel: Fax: ZyXEL Kazakhstan Tel: Fax: /05 Copyright 2005 ZyXEL Communications Corp. All rights reserved. ZyXEL, ZyXEL logo and ZyNOS are registered trademarks of ZyXEL Communications Corp. All other brands, product names, or trademarks mentioned are the property of their respective owners. All specifications are subject to change without notice.
9 Swimming Pool Outdoor AP Wired Guestroom PSTN PBX VDSL Switch Wireless Guestroom Property Management System Ethernet Switch Coffee Shop Internet Mail Server/ RADIUS Server/ WWW Server Service Gateway DSL / Cable Modem ZyWALL Conference Room The ZyXEL Solution - HSIA Designed for Hospitality For guest rooms, the coffee shop, around the swimming pool, in the 5 cabling ready, the ZyXEL Dimension-managed Ethernet switch is business conference rooms, or any other hospitality venue, ZyXEL an efficient and cost-effective solution. Dimension is available from high speed Internet access gives optimum performance, flexibility 8 to 24 ports with 10/100/1000 Mbps speeds, complete with VLAN and cost-effectiveness. room-to-room security and bandwidth throttling functionality. The ZyXEL subscriber gateway offers flexible authentication, ZyAIR wireless products are truly the entry into a new era for authorization and accounting options for managing a large number hospitality facilities. Built with the latest b/g wireless LAN of subscribers. Customers require no configuration of their PC to technology, ZyAIR extends HSIA to every area of the hotel providing access s, browse the Internet or connect to their office VPN. seamless, wireless connectivity while roaming. High-end security features include Internet-to-room and room-to-room security even ZyXEL offers a complete range of both wired and wireless solutions without enabling wireless encryption. based on hotel requirements. Wired solutions include VDSL up to 100 Mbps in a 12-port, 24-port or 144-port chassis-based switch that ZyXEL HSIA systems are completely supported by the ZyXEL uses existing phone lines - no re-wiring required. For hotels with Cat service network. Equipments Function Qty DSL/Cable Modem Internet Access Gateway 1 ZyWALL Information Security Protection 1 Service Gateway Access Service and User Authentication Management 1 Ethernet Switch Network Infrastructure Backbone 2 VDSL Switch VDSL Connection Concentrator 9 VDSL Customer Access Adapter 214 Indoor Indoor Wireless Connection 16 Outdoor Outdoor Wireless Connection 1 Desktop Switch Share Ethernet Connection in Meeting Room 16 Hotel Environment: Guest Rooms x 200 Conference Rooms x 8 Coffee Shop x 1 / Lounge x 5 Swimming Pool x 1 / Garden x 1
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