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1 Brand Guidelines 1

2 03... intro logo brand message tagline and logo lockup typography color table of contents corporate identity applications business cards stationery fact sheet video photography online web social 2

3 why do we need brand guidelines? This style guide is meant to assist us as we create content for Convergys. Anything from style of imagery to how headlines are written can be found in this document. Anytime someone new joins the team or something needs clarification, simply direct them to this guide. 3

4 handling the logo We need a logo that can be read in many different contexts. This section provides a few examples of how the Convergys logo should be used in addition to examples of how it should not. 4

5 Primary Usage Secondary Usage logo treatments and sizes Primary Usage Reversed Secondary Usage Reversed We want to make sure that the logo is clear and recognizable no matter the size. A single color logo on flat surface of color is a great way to ensure legibility at different sizes. Any of the executions to the left are good examples of logo usage. Pair with Imagery (A) Pair with Imagery (B) Logo placement will vary depending on a design s composition. It is important to keep the logo clear and legible in all instances. Think of it as a stamp or signature as apposed to a headline or decorative element (see rules on next page). 45º angle Color: PMS 320 Color: PMS 320 with transparency set to multiply 5

6 Do not use 2 colors. Do not use black. never do this to the logo Do not use drop shadows. Do not use an accent color. These are all examples of executions to stay away from. Maintaining consistency with the logo is very important. Brief explanations of what not to do are to the left. Do not use a color other than teal or blue. Do not rotate the logo. Do not put a color logo on top of an image. Do not put a color on top of a color. Leave space around the logo. Do not crop the logo. 6

7 Convergys and tagline lockup In order to properly display the Convergys tagline, certain rules are to be applied to maintain brand consistency. Rules for proper usage include: Tagline cannot be used on its own Always use Helvetica Bold Tagline can be reversed if it helps improve legibility Use sentence case Tagline must break exactly as below (after brands and after who ) tagline and logo lockup The tagline does not need to be used with the logo but should always be placed within reasonable proximity of the logo. Tagline must be placed outside of the Convergys safe area but within reasonable proximity. The Logo should always include a safe area equivalent to the x-height of the letter N. Accompanying company logo Logo usage when accompanied by another brand Accompanying logo should always be equal or smaller than the Convergys logo. Logo should always appear first or above other brand logo. 7

8 now let s talk typography Since written content is our greatest asset, it is important to take steps to ensure that it is well received by our audience. 8

9 Headline. Helvetica Bold Helvetica bold. AaBbCc123. Sub-headline. Helvetica Regular Helvetica regular. AaBbCc123. these are our typefaces The typefaces/fonts that we use are basic fonts that will work in print and online. Helvetica Bold. This font is mostly used for headlines (e.g. page headlines) and will usually appear in blue PMS 655 (If Helvetica is not available, replace with Arial Bold). Helvetica Regular. This font is going to be used for most sub-headlines (e.g. article titles) and will usually be the same color as the main body text (If Helvetica is not available, replace with Arial Regular). Body. Arial Regular Arial Regular. This font will be used for all long-form body text that is not a headline. Arial regular. AaBbCc123. 9

10 next, we add some color We have defined a limited yet powerful color palette. This section will bring clarity to the color decisions that have been made. 10

11 Primary Palette Light Dark Light Dark Dark meaningful color palette R: 0 G: 160 B: 175 PMS 320 C: 100 M: 0 Y: 31 K: 7 R: 0 G: 107 B: 110 PMS 323 C: 100 M: 0 Y: 38 K: 47 R: 0 G: 84 B: 158 PMS 661 C: 100 M: 69 Y: 0 K: 9 R: 0 G: 47 B: 101 PMS 655 C: 100 M: 68 Y: 0 K: 52 R: 51 G: 62 B: 72 PMS 432 C: 77 M: 64 Y: 52 K: 44 A limited palette can be very powerful. Teal and blue are our core Convergys colors. These colors are mostly used for larger elements and page headlines. Secondary Palette Light Dark Light Dark Our secondary palette contains colors that are used for accents. R: 255 G: 239 B: 0 C: 0 M: 1 Y: 100 K: 0 PMS Yellow C R: 197 G: 169 B: 1 PMS 111 C: 0 M: 11 Y: 100 K: 27 R: 241 G: 91 B: 34 PMS 179 C: 0 M: 79 Y: 100 K: 0 R: 168 G: 77 B: 16 PMS 174 C: 0 M: 70 Y: 100 K: 0 Light Dark Light Dark R: 227 G: 27 B: 35 PMS 1797 C: 0 M: 100 Y: 99 K: 4 R: 158 G: 11 B: 15 PMS 188 C: 0 M: 100 Y: 100 K: 40 R: 189 G: 189 B: 176 PMS 414 C: 0 M: 0 Y: 10 K: 30 R: 149 G: 148 B: 132 PMS 416 C: 0 M: 0 Y: 16 K: 50 11

12 corporate identity applications The Convergys stationery and business cards are two most widely used public-facing materials, therefore, consistency of thse two items across the Convergys network is key. The following provides instructions and suggestions for maintaining consistency in style and format for the business cards and stationery. 12

13 Stationery & Business Cards consistency on all print collateral Iciumquist Facidel To reflect our global network, the business cards and stationery are consistent across the globe. Ibus, sumet accuptur adit rat lis dis sitio. Ovid ut voluptatquo tem exceatu rionseq uatquatia experi ut faccatectem venetur simped quam volorum quunt moditisti rersperi volessequo omniatquod quo dolupta porende nonsed que si non plab imus aliquiatias molor a quis minctas simus, temquiandi am autem qui demod molo ium voluptat. Omnim que que necti ipsuntur, incia cora coneceatus dit venihit fugitae consectis net ad magnis volore sit veliqui antiusam sitatum nost dolupta quiste nonsectes dentibus quaspe nihil intureius.to conectem ratibusandam eumquis et dolupientio essequaerum rescimo loribus repedi atiatet eatem quos estiunt iaeprest adiam hicae ipsam quatur aut qui doluptat volupta tentibus et ut volutem et fugitia quiatus quam quo verferum et, to tori to dolorem odition rat magnatur? Icipsum ratemperrum rem as animus at quam, ilit imposam, se nianderfero quos nimi, sum nihiti odio. Ficatec eaquodi optationsed quistrum voloria turibus derum et ditisque por asi te quatectatur audit aut aut odi asped ut rent ommolup taquae rem quis as res voluptatis estrum issit quundis idelenisque voluptaquam ipsa pe dolorehenis dolorpo restionseque nus dolesti onsendem. Itiume volles autet velis ati alit quod molupta eperum apitiatem fugitae vendis conse aspit quid etur sinis dolupta tiorepelendi ut unt quatet quibus niant. Equodisquis aut quate pererupidem aliquodit, sum, corro ea quossequis nisi aut excero quiassequi quisque nobitat.harcipsunt. Cea verias dolest volo ma conest ut quis vollaccatur accusci uremodiam ea int am, nos eum nime corehendam aborerovit od qui volupta spiduciis doloremque nihicaectur mi, sae nimil et quam fugit quunt magnis et am Lorem Ipsum 201 EAST 4TH STREET CINCINNATI, OHIO

14 Business card color option A Front Back business card color variations 2" Jane Doe Core Title Descriptive Title Convergys Corporation Street Address City Name and Zip O XXX-XXX-XXXX M XXX-XXX-XXXX E 3.5" 12pt 12 pt 10pt A limited color palette can be very powerful. For this reason, we limit our colors on our business cards to two options. Teal and blue are the core Convergys colors and make up the primary colors for all print collateral. Do not alter or change the design of card beyond customizing the text. Business card color option B Front Back 2" Jane Doe Core Title Descriptive Title Convergys Corporation Street Address City Name and Zip O XXX-XXX-XXXX M XXX-XXX-XXXX E 3.5" 14

15 Business card color option A Chinese Front Back business card international 2" 李 四 核 心 標 題 描 述 性 標 題 Convergys 公 司 街 道 地 址 城 市 名 稱 和 郵 編 該 XXX-XXX-XXXX 米 XXX-XXX-XXXX 和 The business card design can be altered by centering the text located on the back. This allows additional space for language translation. Teal and blue are the core Convergys 12 pt colors and make up the primary colors 3.5" 12pt 10pt for all print collateral. Do not alter or change the design of card beyond customizing the text. Front Back Convergys 公 司 2" 李 四 核 心 標 題 描 述 性 標 題 街 道 地 址 城 市 名 稱 和 郵 編 該 XXX-XXX-XXXX 米 XXX-XXX-XXXX 和 3.5" 15

16 CANADA North America UNITED STATES Latin America UK FRANCE SPAIN GERMANY SWEDEN EMEA POLAND 2014 Convergys Corporation. All rights reserved. Convergys and the Convergys logo are registered trademarks of Convergys EGYPT India INDIA CHINA Asia Pacific Philippines 1 Gartner Magic Quadrant for Customer Management Contact Center BPO by TJ Singh, December 24, Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner Magic Quadrant for Customer Management Contact Center BPO Positioned in the Leaders Quadrant for 3 consecutive years 11 Years as One of Fortune s Most Admired Companies CRM Magazine Service Award Outsourcing Frost and Sullivan Philippines Contact Center Outsourcing Market Share Leadership Award 2013 Information Week Call Center Excellence Awards Best Outsourced Provider 2012 Brandon Hall Excellence Awards Best Program for Sales Training and Performance - Silver 2012 Best Learning Team - Silver 2012 Best in Competencies and Skill Development - Bronze 2013 CEB Tower Group Retail Banking Profiled as a Best in Class Vendor for Thought Leadership in Outsourcing Vendor Analysis 2012 Golden Peacock Awards Innovative Product/Service 2012 International ICT Awards - Philippines BPO Company of the Year 2013 Employer of the Year 2013 IAOP Global Outsourcing Fact Sheet Cover fact sheet breaking the grid Consistent. Committed. Connected locations 4 Billion+ customer contacts per year 31 countries 125,000+ employees 47 languages $3 Billion in revenue Front and back Global Reach Headquartered in Cincinnati, Ohio, we have locations in 31 countries around the world. Consistent. Committed. Connected. To reflect our global network, Convergys collateral should maintain visual consistencies. Design elements will vary from design to design, therefore will require a professional when making updates or creating new deliverables. This section will focus on the basic rules and act as a visual guide. It is expected that a designer will have to take calculated risks to complete a fact sheet design. Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Clients Half of Fortune 50 companies trust Convergys with their most important asset: their customers EAST 4TH STREET CINCINNATI OH UNITED STATES NYSE: CVG 150+ locations 4 Billion+ customer contacts per year 31 countries Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs. 125,000+ employees 47 languages $3 Billion in revenue Clients Half of Fortune 50 companies trust Convergys with their most important asset: their customers. Convergys proudly serves the Fortune of the top 10 Communications Companies 8 of the top 10 Commercial Banks 7 of the top 10 Technology Companies 6 of the top 10 Healthcare Organizations 4 of the top 10 Retailers Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs. Convergys proudly serves the Fortune of the top 10 Communications Companies 8 of the top 10 Commercial Banks 7 of the top 10 Technology Companies 6 of the top 10 Healthcare Organizations 4 of the top 10 Retailers Inside Industry Leader We are the number one provider in the U.S. customer management services Business Process Outsourcing (BPO) market, a growing industry that last year was estimated to be greater than $30 billion. Convergys is proud that Gartner a top industry analyst firm has, for the third consecutive year, placed Convergys in the Leaders Quadrant of the Magic Quadrant for Customer Management Contact Center BPO. 1 Solutions Agents Analytics Technology Our agents deliver superior care with our full range of contact center services delivered via phone, , and chat. Convergys provides solutions across the customer lifecycle, including: Customer Service Customer Retention Technical Support End-to-End Selling Complex Device Support Back Office Collections Quality Assurance Direct Response Home Agent Sustained Competitive Advantage Quality Comprehensive Close Client Delivery Solutions Engagement Global operating model Breadth and depth of services Account management approach Metrics that matter Cost effective and consistent service Our more than 400 analytics professionals apply techniques that improve the cross-channel experience and customer loyalty, including: Post-Contact Surveys Relational Loyalty Segmentation and Profiling Repeat Call Analysis Agent Path Analysis Agent Performance Management Customer Interaction Assessment Chat Optimization Propensity Modeling GIS Mapping Voice Analytics Global capacity and work-at-home Analytics and technology Our innovative contact center technology solutions include: Personalized Selling Campaign Management Personalized Care Chat Intelligent Self-Service Collections Retention Telco Provider Solutions Cloud Based Dialer Rapport Builder Automated Surveys Lead Capture Voice Analytics Understand unique client needs Multiple languages Strong operational capability and culture Industry Recognition Community The Convergys Community Action Network supports local programs in every country in which we operate. $1M+ donated to communities 29,000 school-supply items have been donated 14,000 Convergys volunteers have participated in CAN charitable activities 11,000 articles of clothing donated to those in need Employees Convergys has more than 125,000 employees in 31 countries around the world, including North America, Latin America, Europe, Asia and in our work-at-home environment. We are proud to join other organizations in supporting military hiring programs such as Joining Forces, Milicruit, CompTIA, and the Military Spouse Employment Partnership (MSEP) unique organizations receiving support from employees around the world 20,000+ volunteer hours 16

17 CANADA UNITED STATES UK SPAIN FRANCE POLAND EGYPT INDIA CHINA Fact Sheet Global Reach Headquartered in Cincinnati, Ohio, we have locations in 31 countries around the world. North America Latin America Use Pantone Yellow C on bottom border line elements. GERMANY SWEDEN EMEA India Asia Pacific Philippines Consistent. Committed. Connected locations 4 Billion+ customer contacts per year Follow logo guidelines when considering appropriate logo placement on fact sheets. 31 countries 125,000+ employees 47 languages $3 Billion in revenue When using Convergys supplied photography, images should be grayscale and looking in toward the page rather than away. Icons should utilize colors from the secondary color palette to create higher contrast. visual breakdown of fact sheet design elements Design elements will vary depending on content. There are basic rules to be followed to maintain consistency throughout all fact sheets. Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Clients Half of Fortune 50 companies trust Convergys with their most important asset: their customers. Subheads utilize Pantone 432 when placed on white EAST 4TH STREET CINCINNATI OH UNITED STATES NYSE: CVG 2014 Convergys Corporation. All rights reserved. Convergys and the Convergys logo are registered trademarks of Convergys Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs. Convergys proudly serves the Fortune of the top 10 Communications Companies 8 of the top 10 Commercial Banks 7 of the top 10 Technology Companies 6 of the top 10 Healthcare Organizations 4 of the top 10 Retailers Visualizations or infographics utilize secondary color palette. Social media icons utilize the secondary Pantone 416. Do not use social networking brand colors. 17

18 Fact Sheet Industry Leader Reversed type in white when placed on solid colors from primary color palette. We are the number one provider in the U.S. customer management services Business Process Outsourcing (BPO) market, a growing industry that last year was estimated to be greater than $30 billion. Convergys is proud that Gartner a top industry analyst firm has, for the third consecutive year, placed Convergys in the Leaders Quadrant of the Magic Quadrant for Customer Management Contact Center BPO. 1 Industry Recognition Gartner Magic Quadrant for Customer Management Contact Center BPO Positioned in the Leaders Quadrant for 3 consecutive years 11 Years as One of Fortune s Most Admired Companies Subheads utilize Pantone 432 when placed on white. Call Center Excellence Awards Best Outsourced Provider 2012 Brandon Hall Excellence Awards Best Program for Sales Training and Performance - Silver 2012 Best Learning Team - Silver 2012 Best in Competencies and Skill Development - Bronze 2013 visual breakdown of fact sheet design elements Solutions Agents Our agents deliver superior care with our full range of contact center services delivered via phone, , and chat. Convergys provides solutions across the customer lifecycle, including: Customer Service Customer Retention Technical Support End-to-End Selling Complex Device Support Back Office Collections Quality Assurance Direct Response Home Agent Quality Delivery Global operating model Metrics that matter Cost effective and consistent service Analytics Our more than 400 analytics professionals apply techniques that improve the cross-channel experience and customer loyalty, including: Post-Contact Surveys Relational Loyalty Segmentation and Profiling Repeat Call Analysis Agent Path Analysis Agent Performance Management Customer Interaction Assessment Chat Optimization Propensity Modeling GIS Mapping Voice Analytics Sustained Competitive Advantage Comprehensive Solutions Breadth and depth of services Global capacity and work-at-home Analytics and technology Technology Our innovative contact center technology solutions include: Personalized Selling Campaign Management Personalized Care Chat Intelligent Self-Service Collections Retention Telco Provider Solutions Cloud Based Dialer Rapport Builder Automated Surveys Lead Capture Voice Analytics Close Client Engagement Account management approach Understand unique client needs Multiple languages Strong operational capability and culture Community CRM Magazine Service Award Outsourcing Frost and Sullivan Philippines Contact Center Outsourcing Market Share Leadership Award 2013 Information Week The Convergys Community Action Network supports local programs in every country in which we operate. $1M+ donated to communities 29,000 school-supply items have been donated 14,000 Convergys volunteers have participated in CAN charitable activities 11,000 articles of clothing donated to those in need CEB Tower Group Retail Banking Profiled as a Best in Class Vendor for Thought Leadership in Outsourcing Vendor Analysis 2012 Golden Peacock Awards Innovative Product/Service 2012 International ICT Awards - Philippines BPO Company of the Year 2013 Employer of the Year 2013 IAOP Global Outsourcing Employees Convergys has more than 125,000 employees in 31 countries around the world, including North America, Latin America, Europe, Asia and in our work-at-home environment. We are proud to join other organizations in supporting military hiring programs such as Joining Forces, Milicruit, CompTIA, and the Military Spouse Employment Partnership (MSEP). Subhead color can vary but must stay within the primary color palette. Designer s visual choice. Icon colors can vary depending on overall design composition. Designer s visual choice. 1 Gartner Magic Quadrant for Customer Management Contact Center BPO by TJ Singh, December 24, Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose unique organizations receiving support from employees around the world 20,000+ volunteer hours 18

19 video fundamentals Multimedia elements are an important aspect of any website. When done appropriately, adding video can greatly enhance a website. Videos for Convergys.com should be clean and consistent throughout the site. This section will explore text colors, lower thirds, and simple transitions that are available on almost all non-linear editing applications. 19

20 Transitions Transitions between edits in a video should be used sparingly, if at all. If transitions are necessary to create a cohesive video, they should be simple, clean and consistent through out the duration of the video. Options for appropriate transitions are as follows: keep transitions simple and clean Transitions provide a smooth segue into new content or subject matter in a video. They can also be used to avoid a lapse in time or to avoid jump cuts. Final Cut Pro/Premiere Pro Additive Dissolve: Adds the two clips so that the first clip fades out and the second fades in. Cross Dissolve: Blends the first clip into the second clip. Avid Dissolve Quick Transition: Adds the two clips so that the first clip fades out and the second fades in. Transitions can be used appropriately to ensure a smooth flow of video content. Avoid any type of transition that is obvious, distracting, or takes away from the overall content. These would include 3D simulation, page peel, wipe, slide, stretch, or any other noticeable transition. Remember that any transition that you use must be extremely generic. Any other editor, using any other software, must be able to replicate the transition style in each different video created for Convergys. 20

21 Lower Thirds Color 80% Opacity lower thirds R: 0 G: 160 B: 175 PMS 320 C: 100 M: 0 Y: 31 K: 7 Lower thirds are an informative and straightforward way to introduce a subject on screen. The subject s name goes in on the upper line, in a larger font, while the person s title goes on the lower line, in a smaller font. Titles should always be written with the person s company first and then their title. The lower third should appear within the first few seconds of the person speaking and last until a viewer can thoroughly read the information displayed. Video Safe Title Safe 21

22 our photographic style Selecting proper photography will not always be an easy task. Referring to this section will make it a little less daunting. 22

23 we should use images like this We are specific and purposeful when it comes to photography. Any random image found on Google will not work. There are a few things to consider when selecting photography from our in-house photo library. Images should contain a strong focus or a short depth of field. Remember, photography is being used to help tell the Convergys story so it should be slightly emotional. Nothing over-the-top or overly posed, but images that depict the friendly and dedicated nature of Convergys employees. If an image is void of a human element, it is still important to think about the story being told. For example, the image showing the exterior shot of a Convergys building is a motivational driver because of the sun shining behind it. Make sure to keep the imagery 100% desaturated to create a more realistic look and feel. Saturation adjustment in Photoshop: 1. Open the image 2. Go to Image > Adjustments > Hue/Saturation 3. Reduce saturation to -100 Saturation adjustment in Microsoft Word: 1. Click on the photo you want to change 2. Under format picture tab, select Recolor drop down box 3. Click on black and white thumbnail image (color saturation 0%) 23

24 do not use photography like this Here are some examples of things we want to stay away from: We want to use real photography to evoke emotion. Stay away from computer generated imagery and/or illustrations. The professionalism of the photography can also play a part in the credibility. If photography looks like photos your aunt took at the last family reunion, don t use it. 24

25 online Convergys online is the most widely used and important resource for clients and customers. The following provides instructions and suggestions for maintaining consistency in style and format for our Web, Interactive and Social environments. 25

26 Social Links Language Drop Down Menu Main Navigation Logo/Home link website landing page Page Headline Callout Slideshow Feature The landing page is the first thing a customer or client will see when visiting Convergys.com. It uses clean, consistent design elements to unify the design and encourage users to click and discover. The landing page also acts as a tool by giving users the ability to locate different hiring positions based on geographic location. Hiring Location Map 26

27 60px 20px website grid The grid sets the framework for Convergys.com. It has been designed to act as a guide, not as a crutch. The beauty lies in the flexibility. Many layouts can be formed within the confines of the grid. There are lots of movable pieces that can be shifted and adjusted based on the need of each page. 1280x x

28 social facebook Suggested Facebook style and dimensions of the various components. Cover Photo 851px X 314px Profile Picture 160px X 160px App Images 111px X 74px Small Profile Picture 32px X 32px 28

29 social twitter Suggested Twitter style and dimensions of the various components. Background Image 1600px X 1200px Profile Logo Image 81px X 81px Header Image 520px X 260px 29

30 social linkedin Suggested Linkedin style and dimensions of the various components. Profile Logo Image 100px X 60px Cover Photo Image 646px X 220px 30

31 social youtube Suggested Youtube style and dimensions of the various components. logo 180px X 180px Banner Image 2560px X 423px 31

32 social Suggested style and dimensions of the various components. Header Image 600px X 125px 32

33 Signature Keep your signature clean and concise. There is no need to include 10 different ways to get in touch with you. As in website design, less is more; and then they ll know which way you prefer to be contacted. Go to two or three lines, with a maximum of 72 characters per line. social signature signatures contain alternative contact details, pertinent job titles and company names, which help the recipient get in touch when s are not responded to. They affect the tone of every you write. If done correctly, an signature should leave a professional impression congruent with the Convergys brand. Example Elements not to include Jane Doe Employee Title Company Street Address City Name and Zip O XXX-XXX-XXXX M XXX-XXX-XXXX E Personal Twitter, Facebook, IM or Skype details Your home phone number or address (unless you want to be called by international clients early in the morning) The URL of your personal website Random quotes at the bottom Your entire skill set, CV and lifetime achievements in point form 33

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