Air Navigation Charges Services EUROCONTROL can provide

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1 Air Navigation Charges Services EUROCONTROL can provide ATC Global 2014, Beijing Adriaan Heerbaart Director Central Route Charges Office

2 Air Navigation Charges Services EUROCONTROL can provide Any state, not just EUROCONTROL s member states, can draw on our expertise in air navigation charges for: calculating recovery billing reporting collecting accounting All that is needed is a bilateral agreement claims Air Navigation Charges Services EUROCONTROL can provide 2

3 The Package Calculating Route charges, plus terminal charges as well if requested, are calculated per flight Billing A single bill is prepared for airspace users for route and terminal charges (if this option has been selected) for all their flights in your airspace We can send billing documents electronically through a secure internet connection Information on tariffs and charges is easily accessible on our internet pages Collecting We closely monitor all payments and make every effort to ensure that the charges are collected on time Claims Should the airspace user disagree with the charges billed, their claims are handled quickly and professionally by our expert staff Calculation Billing Collection Claims Air Navigation Charges Services EUROCONTROL can provide 3

4 The Package Accounting We provide full accounting and treasury services, including no-risk short-term investment for funds collected We can send funds to third parties, such as financial institutions Reporting We provide comprehensive financial and operational reports on billing and debt recovery through our secure internet connection Recovery Thanks to excellent cooperation with states, air navigation service providers and airspace users, we have an excellent recovery rate typically over 99% But for those few instances when forced recovery is needed, we can advise the air navigation service provider on effective actions that can be taken Accounting Reporting Recovery Air Navigation Charges Services EUROCONTROL can provide 4

5 Advantages for you The Central Route Charges Office has over 40 years of experience in calculating, billing and collecting route charges. Our expertise is at your disposal. We have a powerful database with numerous details on aircraft and operators; this allows us to calculate charges rapidly and accurately. We billed 8.1 billion in A high recovery rate: typically over 99% secures a stable cash flow in either euros or dollars Low collection costs: usually around 1% of the amounts billed, thanks to our economies of scale and high productivity Air Navigation Charges Services EUROCONTROL can provide 5

6 Advantages for you: a High Recovery Rate Our recovery rate over 99% - means that we can assure air navigation service providers of a stable cash flow in either euros or dollars. We have several reasons for our high recovery rate: our compliance with ICAO s (the International Civil Aviation Organisation) charging principles which are widely accepted by airspace users we pay the utmost attention to the quality of our billing: - our charges are correct - our billing documents are clear and easily understood: they are based on our own soundly crafted standards, refined over 40 years - the transmission of billing documents is timely; updated statements are sent to users via secure internet connections or express mail - claims are processed rapidly - information on tariffs and charges is easily accessible on our internet pages Air Navigation Charges Services EUROCONTROL can provide 6

7 A High Recovery Rate We provide permanent monitoring of payments We have highly efficient collection measures We bill interest on late payments Air Navigation Charges Services EUROCONTROL can provide 7

8 Advantages for you: Low Collection Costs We have competitively low collections costs these are usually around 1% of the amounts billed, thanks to our economies of scale and high productivity: Facilities and Infrastructure Provided by EUROCONTROL at their Headquarters Data EUROCONTROL s Data in operating the multilateral system: 39 States in 2014 Air Navigation Charges Services EUROCONTROL can provide 8

9 Low Collection Costs thanks to: Staff Professional, experienced, multilingual staff with a broad skill-base, covering all ATM operations: Aircraft and user data Information technology, IT Debt recovery Accounting, treasury and finance Fully integrated systems For maintaining: User data Debt monitoring IT Administrative support Air Navigation Charges Services EUROCONTROL can provide 9

10 Low Collection Costs We use standards, processes and principles that we have continually refined for over 40 years We constantly strive to improve our productivity Air Navigation Charges Services EUROCONTROL can provide 10

11 Bilateral Agreements at present Belarus 1996 In 2013, we billed million for 1.25 million flights for our bilateral agreements Uzbekistan 1998 Egypt 2004 We also bill and collect en route charges for 39 EURONTROL Member States; we have 14 bilateral agreements for terminal charges as well Morocco 2001 Air Navigation Charges Services EUROCONTROL can provide 11

12 What is the process in concluding a bilateral agreement with us? Five steps*: Agreement Establishment of cost-base and tariffs Setting up the flight data collection and transmission to conclude a bilateral agreement with EUROCONTROL according to ICAO s Policies, following consultation with airspace users air navigation service provider s responsibility, but EUROCONTROL can assist on request The collection and transmission of flight data to EUROCONTROL via the internet is the air navigation service provider s responsibility EUROCONTROL can help with this, if requested * After approval by EUROCONTROL Member States Air Navigation Charges Services EUROCONTROL can provide 12

13 What is the process? Adoption of new or amended regulations Signature providing a legal basis for the billing and collection of air navigation charges by EUROCONTROL of the bilateral agreement and entry into operation EUROCONTROL can assist, if requested to do so The new or amended regulations must be in force on the date of entry into operation of the bilateral agreement Air Navigation Charges Services EUROCONTROL can provide 13

14 EUROCONTROL - Route Charges System Thank you for your attention EUROCONTROL Route Charges System 14

15 Central Route Charges Office Contact: Billing, Customer Relations and Economics Tel: Fax: Air Navigation Charges Services EUROCONTROL can provide 15

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