Debt Recovery Procedure Note

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Debt Recovery Procedure Note"

Transcription

1 Debt Recovery Procedure te F13 Partners in Care Version: 7 Page 1 of 8

2 This is a controlled document. It should not be altered in any way without the express permission of the author or their representative. On receipt of a new version, please destroy all previous versions. Document Information Date of Issue: April 2015 Next Review Date: April 2016 Version: 7 Last Review Date: April 2015 Author: Financial Accountant Directorate: Finance Approval Route Approved By: Date Approved: Finance Director 07/04/2015 Integrated Governance Committee Links or overlaps with other strategies/policies: Losses & Special Payments SBS Debt Management SO s & SFI s Amendment History Issue Status Date Reason for Change Authorised 4 December 2008 Update Re. Care Trust Designation 5 September 2011 Revision & Update 6 March 2013 Revision & Update 7 April 2015 Update Version: 7 Page 2 of 8

3 1. General 1.1 Granting of credit to individuals should be minimal as a matter of policy. 1.2 Particular care must be taken in granting credit to non-nhs organisations. However, with regard to Social Care Debt, the assessment of need takes precedent over any consideration of the ability to pay. 1.3 For organisations and individuals granted credit, key factors such as price, payment terms and VAT treatment should be agreed prior to service delivery. 1.4 A nominated contact point should be sought for follow-up and general correspondence. 1.5 Payment terms to be explicitly stated all on invoices produced. 2. Debt Managed by Shared Business Services 2.1 Invoice requests and the information on the granting of credit to be provided to NHS Shared Business Services (SBS) by nominated Care Trust staff. 2.2 Specific debtor information data forms and invoice/credit note request forms to be provided by SBS for use by the nominated Trust staff. 2.3 The standard text of periodic statements and/or reminder letters for nonpayment to receive the prior approval of the Director of Finance or his representative. 2.4 An Aged Debt Report, taken from the Trust ledger, to be produced each month by Shared Business Services. 2.5 Representatives of Shared Business Services Debt Management and the Trust will hold discussions each month to consider the profile of outstanding debts, in particular, those giving cause for concern and agree actions to obtain collection. 2.6 All debtors to be sent a monthly statement of account. 2.7 For NHS debtors the following recovery procedures will apply: Contract Debt due by 15 th of the month and generally of a value in excess of 30,000 Debtor will receive a phone call and/or contact if payment not received by 16 th of the month. Reminder letters will not be issued. telephone and/or contact will be maintained with debtors and the Trust contact will be kept informed, until the debt becomes 120 days overdue, at which time it will handed back to the Trust to manage. Trust to consider whether to refer debt over 180 days for mediation by the NHS Trust Development Authority. Version: 7 Page 3 of 8

4 2.8 Other NHS debt a first reminder letter to be issued the day after the invoice becomes due. a second reminder letter to be issued ten days later. telephone contact will be maintained with debtors until payment is received until the debt becomes 120 days overdue, at which time it will handed back to the CT to manage. Trust to consider whether to refer debt over 180 days for mediation by the NHS Trust Development Authority. 2.9 For the majority of n NHS debtors the following recovery procedures will apply: a first reminder letter to be issued the day after the invoice becomes due. a second reminder letter to be issued ten days later. attempts will be made to contact the debtor by phone in the twenty days following the due date. a final demand letter will be issued 20 days after the due date, followed by a further phone call if no response, then further recovery action will be considered. This further action should take place within 40 days of the due date, will be within a framework approved by the Trust and may include the use of a debt recovery agency and/or legal action co-ordinated by SBS SBS will consult Torbay and Southern Devon Health and Care NHS Trust in respect of all debts about to enter the further action class described above. These cases to be considered at the monthly debt review meetings/discussions between the parties The Trust s officer who has routine responsibility for the follow-up of debts will liaise with SBS, especially about debts about to enter the further action class. 3. Social Care Debt 3.1 For Social Care debt, mainly in respect of Residential, Nursing, Domiciliary and Day Care, which is raised on Torbay Council s Financial Information Management System (FIMS) and reported on the Care Trusts ledgers, see Appendix A. 3.2 It is the responsibility of the Trust s Client Finance Team, to collect such debt owed to the Care Trust/Council. 3.3 All debtors to be sent a monthly statement of account every 28 days. 3.4 A Social Care Aged Debt Report is produced each week by the Council allowing analysis of the debtor position and debt management by the Client Finance Team. Version: 7 Page 4 of 8

5 3.4.1 The aged debt report comprises a number of separate tabs. The areas of debt responsibility are broken down as follows in order establish contact with the debtor and progress debt collection: Aged Debt Tabs Responsible Officer Review Frequency Static Debts Finance Officer Every 8 weeks Legal Charges Finance Officer N/A Legal WIP Finance Officer Every 8 weeks Receiverships Finance Officer Every 8 weeks Debt Collectors Finance Officer Every 4 weeks Instalments Finance Officer Every 4 weeks Solicitors WIP Finance Every 4 weeks Officer/Assistant WIP Finance Assistant Every 4 weeks Credit Balances Finance Officer Every 4 weeks 0 30 days N/A N/A WIP = Work in Progress Review all clients listed on each of the tabs at the stipulated review frequency. First appearance on list An initial phone call to be made to establish the facts If no response to phone call a first letter will be sent requesting payment or Debtor/Debtor s Representative to contact us within 14 days Second consecutive appearance on list A second letter (sent recorded delivery) will be sent to the Debtor/Debtor s Representative giving them a further 7 days to make payment or make contact with us. In the letter, reference is to be made in relation to referral to the debt collection agency and/or the Council s legal service. If no response has been received by the time of the diary reminder, set up within the debt management system, a review of the client status (to establish they have sufficient capacity to deal with their affairs) takes place in conjunction with Care Management, to see whether the case can be referred to the debt collection agency / Council s legal service. If the client status review suggests that neither approach is applicable, an will be sent to client s Care Manager (copy to the Social Care Lead) asking for guidance in how to proceed. 3.5 Management will decide whether to refer any debt over 100, which remains outstanding despite efforts to effect collection, to a debt collection agency. A debtor information form will be completed and forwarded to the agency. Debt below this value will be written off. Version: 7 Page 5 of 8

6 3.6 Management will decide whether to refer debt in excess of 5,000 to the Council s Legal Services Department, when it is apparent that other recovery methods, including debt collection agency, have failed. All other uncollected debt will be written off. 4. Reports 4.1 A quarterly report should be prepared for the Deputy Director of Finance showing the level and age profile of social care debt, together with a calculation of the recommended level of bad debt provision. 4.2 A report should be prepared for the Audit and Assurance Committee showing: the profile of aged debt, any debt which exceeds 25,000, together with an explanation of the debt and, All debts over 2 years old and over 10,000 and an explanation of the debt a schedule of debts written off since the previous report. 5 Write Offs 5.1 Every effort will be made to recover income due to the Care Trust. Where debts become irrecoverable, appropriate write-off authorisation must be obtained by observing the Losses & Special Payments procedure (F26). 5.2 Details of social care debt recommended for write off are maintained by the in-house Client Finance Team. Authority is delegated to Senior Finance staff for the write off of individual debts to 1,000 and to the Deputy Director and Assistant Director of Finance (both to sign) for the write off of debts to 15,000. Write off of debt in excess of 15,000, must have the signature of the Director of Finance as one of the two sign offs and must comply with Section 8, Appendix 2 of the Scheme of Delegation. Signatures should be verified against the Approved Signatory list. 5.3 Write offs must be recorded in the Losses and Special Payments Register and reported to the Audit and Assurance Committee, see paragraph 4.2 above. Debt in excess of 25,000 should also be reported to the Audit and Assurance Committee. 5.4 Where debt is owned by Torbay Council, CT officers have authority to approve write off up to 1,000. Where debt is in excess of 1,000, write off approval must be obtained from the Council s Executive Head of Finance. 5.5 Debt Management at Shared Business Services, or Torbay Council as appropriate, should be informed in writing as soon as a debt is written off. Version: 7 Page 6 of 8

7 6 Review Date This procedure will be reviewed in April Distribution Trust Website and computer system Shared Business Services Debt Management Department Torbay Council Executive Head of Finance Torbay Council Clientside Accountant Version: 7 Page 7 of 8

8 APPENDIX A FLOWCHARTS Social Care Debt Review facts and decide further action Yes Make an initial phone call to establish the facts Was there a response to the phone call? Send a first letter requesting payment or the debtor/their representative to contact us within 14 days Start Review Social Care aged Debtors report Yes Is this the client s first appearance on the report? Consider sending a second letter (recorded delivery) to the debtor/their representative requesting payment within a further 7 days, or for them to make contact with us If the client review states neither approach is applicable, send an to the client s Care Manager. By the time of the diary reminder, set up a review of the client status (to establish they have sufficient capacity to deal with their affairs) in conjunction with Care Management, to see whether the case can be referred to the debt collection agency/council s legal service Was there a response to the letter? Yes Review facts and decide further action Was there a response to the ? Write debt off Management will decide whether to refer debt to a debt collection agency Yes Review facts and Is debt Yes Is debt over Yes Management will decide whether to refer debt to the Council s Version: 7 decide further Page 8 of 8 over 100? 5,000? Legal Services Department when it is apparent that all other action recovery methods, including debt collection agency have failed

Ormiston Forge Academy. Debt Recovery Policy. February 2015

Ormiston Forge Academy. Debt Recovery Policy. February 2015 Ormiston Forge Academy Debt Recovery Policy February 2015 Approved by the Governors Finance and General Purposes Committee under powers delegated by the Governing Body: 23rd February 2015 Review period:

More information

Losses and Special Payments Procedure Note

Losses and Special Payments Procedure Note Losses and Special Payments Procedure Note F26 Partners in Care This is a controlled document. It should not be altered in any way without the express permission of the author or their representative.

More information

AUSTRALIAN MUSEUM DEBT RECOVERY POLICY

AUSTRALIAN MUSEUM DEBT RECOVERY POLICY AUSTRALIAN MUSEUM DEBT RECOVERY POLICY Aim To ensure the efficient and effective recovery of outstanding debts while maintaining a quality customer service. Debtors overview All Invoices are to be raised

More information

DEBT RECOVERY POLICY 2014-2017

DEBT RECOVERY POLICY 2014-2017 Initial Approval Date: 3 rd October 2014 Review Period: Three Years Delegation: Resources & Audit Committee DEBT RECOVERY POLICY 2014-2017 1. INTRODUCTION 1.1. As part of its sound financial management

More information

Accounts Receivable - Guidance to staff responsible for the collection of income following the supply of goods or services V4.0

Accounts Receivable - Guidance to staff responsible for the collection of income following the supply of goods or services V4.0 Accounts Receivable - Guidance to staff responsible for the collection of income following the supply of goods or services V4.0 June 2015 Table of Contents Accounts Receivable - Guidance to staff responsible

More information

Teresa Mitchell. Date of Original Issue January 2012. Approved by Resources Committee March 2014. Approved by Governing Body March 2014

Teresa Mitchell. Date of Original Issue January 2012. Approved by Resources Committee March 2014. Approved by Governing Body March 2014 VICTORIA C OF E INFANT AND NURSERY SCHOOL Debt Recovery Policy Committee Author Resources Teresa Mitchell Date of Original Issue January 2012 Approved by Resources Committee March 2014 Approved by Governing

More information

Good Practice Guide No. 3. Finance Invoicing, Receipts and Debt Management

Good Practice Guide No. 3. Finance Invoicing, Receipts and Debt Management Guide No. 3 Finance Invoicing, Receipts and Debt Management Version: 1.0 Revision Date: April 2008 Revision and Control Record Revision Number Section / Paragraph Reference Description of Change Revision

More information

Debt Recovery Policy

Debt Recovery Policy Debt Recovery Policy Reviewed policy agreed by Resource on: Spring 2013 Reviewed policy shared with staff on: Spring 2013 Policy to be reviewed again on: Spring 2016 responsible for review: Resources Page

More information

Section 1. INTRODUCTION Page 1. Section 2. ISSUING ACCOUNTS Page 2. Section 3. INTERNAL DEBT Page 5. Section 4. FOLLOW UP PROCEDURE Page 7

Section 1. INTRODUCTION Page 1. Section 2. ISSUING ACCOUNTS Page 2. Section 3. INTERNAL DEBT Page 5. Section 4. FOLLOW UP PROCEDURE Page 7 THE MORAY COUNCIL SUNDRY DEBT MANAGEMENT POLICY CONTENTS Section 1. INTRODUCTION Page 1 Section 2. ISSUING ACCOUNTS Page 2 Section 3. INTERNAL DEBT Page 5 Section 4. FOLLOW UP PROCEDURE Page 7 Section

More information

DEBT ADMINISTRATION PROCEDURE

DEBT ADMINISTRATION PROCEDURE Related Policy These procedures are for the implementation of the Debt Administration Policy and provide procedures to be followed by staff engaged in Debt Management and Debt Recovery and their managers.

More information

GENERALLY ACCEPTED ACCOUNTING PRINCIPLES

GENERALLY ACCEPTED ACCOUNTING PRINCIPLES GENERALLY ACCEPTED ACCOUNTING PRINCIPLES GRFS 3 Invoicing Preliminary standard of 15 August 2006, prepared by the Norwegian Association of Authorized Accountants (NARF) and √ėkonomiforbundet (the Finance

More information

4. Guideline for debt management of pharmacy co-payments

4. Guideline for debt management of pharmacy co-payments Guideline [Optional heading here. Change font size to suit] Debt Management of Pharmacy Co-payments 1. Purpose Document Number # QH-GDL-026:2013 This Guideline provides recommendations regarding best practice

More information

RICE LANE INFANT AND NURSERY SCHOOL DEBT RECOVERY POLICY

RICE LANE INFANT AND NURSERY SCHOOL DEBT RECOVERY POLICY RICE LANE INFANT AND NURSERY SCHOOL DEBT RECOVERY POLICY Policy Agreed by Governing Body.. Signed...... Review Date: OCTOBER 2015 Chair of Governing Body 1. GENERAL REQUIREMENTS The school will take all

More information

DEBT RECOVERY POLICY

DEBT RECOVERY POLICY Diocese of Liverpool Bishop Martin and Garston Church of England Primary Schools Federation DEBT RECOVERY POLICY Spring Term 2015 (next review Spring Term 2016) The Federation aims to serve its community

More information

DEBTORS AND DEBT RECOVERY POLICY. Honiton Community College Academy Trust. This Policy was adopted by the Governing Body of

DEBTORS AND DEBT RECOVERY POLICY. Honiton Community College Academy Trust. This Policy was adopted by the Governing Body of DEBTORS AND DEBT RECOVERY POLICY Honiton Community College Academy Trust This Policy was adopted by the Governing Body of Honiton Community College Academy Trust on 20 th May 2015 and will be reviewed

More information

FINANCE POLICY AND PROCEDURES FRAMEWORK. Debt Management Policy and Procedures

FINANCE POLICY AND PROCEDURES FRAMEWORK. Debt Management Policy and Procedures FINANCE POLICY AND PROCEDURES FRAMEWORK Debt Management Policy and Procedures Lead Officer Director of Finance Review Date June 2014 (Post): Review Lead Director of Team: Finance Officer Finance Category:

More information

(2) That further work is carried out to secure the recovery of 0.641m of outstanding debt as outlined in paragraph 3.2.

(2) That further work is carried out to secure the recovery of 0.641m of outstanding debt as outlined in paragraph 3.2. Cabinet Member for Finance Write-off of Adults Services Bad Debts July 2015 Report by Executive Director Corporate Resources and Services and Deputy Director of Finance Ref No: FIN06(15/16) Key Decision:

More information

POLICY ON INVOICING AND COLLECTION OF INTERNAL CHARGES AND ACCOUNTS RECEIVABLE

POLICY ON INVOICING AND COLLECTION OF INTERNAL CHARGES AND ACCOUNTS RECEIVABLE Effective Date: December 14, 1998 Originating Office: Office of the Vice- President, Finance Supersedes /Amends Policy dated: October 1, 1995 Policy Number: CFO-1 SCOPE This policy applies to all Departments/Units

More information

Management of the Central Alert System (CAS)

Management of the Central Alert System (CAS) Management of the Central Alert System (CAS) April 2013 Partners in Care Version: Page 1 of 13 This is a controlled document. It should not be altered in any way without the express permission of the author

More information

INCOME MANAGEMENT POLICY

INCOME MANAGEMENT POLICY INCOME MANAGEMENT POLICY Version: 2.0 Ratified by: Trust Board Date ratified: November 2013 Title of originator/author: Title of responsible committee/group: Assistant Director of Finance, Technical. Trust

More information

Bangor University Invoicing and Credit Control Procedures

Bangor University Invoicing and Credit Control Procedures Bangor University Invoicing and Credit Control Procedures 1 Purpose 1.1 To ensure that invoices are appropriately issued and settled on a timely basis, thereby maximising the cashflow to the University.

More information

9 Revenue Debt Collection

9 Revenue Debt Collection 9 Revenue Debt Collection 9.1 Within Revenue, primary responsibility for debt management rests with the Collector General s Division. That Office is responsible for the collection of taxes and duties and

More information

Direct Payments Information and Guidance 2015

Direct Payments Information and Guidance 2015 Direct Payments Information and Guidance 2015 Date: 8 April 2015 Version:1 Page 1 of 11 Partners in Care This is a controlled document. It should not be altered in any way without the express permission

More information

Report 7 Appendix 1d Final Internal Audit Report Sundry Income and Debtors (inc. Fees and Charges) Greater London Authority February 2010

Report 7 Appendix 1d Final Internal Audit Report Sundry Income and Debtors (inc. Fees and Charges) Greater London Authority February 2010 Report 7 Appendix 1d Final Internal Audit Report Sundry Income and Debtors (inc. Fees and Charges) Greater London Authority February 2010 This report has been prepared on the basis of the limitations set

More information

Sundry Debt Management and Recovery Policy

Sundry Debt Management and Recovery Policy 1. Introduction Sundry Debt Management and Recovery Policy 1.1 Forest Heath and St Edmundsbury Councils (referred to in this document as West Suffolk or the councils ) provide a wide range of services

More information

Debt Management & Bad Debt Write- Off Policy

Debt Management & Bad Debt Write- Off Policy Policy Debt Management & Bad Debt Write- Off Policy Contents Background 2 Purpose Statement 2 Applicability and Scope 2 Responsibilities 2 Definitions 3 Key Policy Actions 3 Principles for the Management

More information

The Cabinet Committee on Performance Improvement is asked to review and comment on the report.

The Cabinet Committee on Performance Improvement is asked to review and comment on the report. Cabinet Committee on Performance Improvement Meeting to be held on 28 th July 2015 Report of the Head of Exchequer Services Electoral Divisions affected: All Debt Management Recovery Plan Update Report

More information

INDIVIDUALS OVERVIEW AND SCRUTINY COMMITTEE

INDIVIDUALS OVERVIEW AND SCRUTINY COMMITTEE INDIVIDUALS OVERVIEW AND SCRUTINY COMMITTEE Subject Heading: Adult Social Care Debt Recovery CMT Lead: Report Author and contact details: Policy context: Joy Hollister, Group Director for Children, Adults

More information

TREASURER S DIRECTIONS ACCOUNTING ASSETS Section A2.7 : Receivables

TREASURER S DIRECTIONS ACCOUNTING ASSETS Section A2.7 : Receivables TREASURER S DIRECTIONS ACCOUNTING ASSETS Section A2.7 : Receivables STATEMENT OF INTENT Agency receivables require efficient and effective management as they represent future claims to cash. This Section

More information

Debt Recovery Policy

Debt Recovery Policy WESTHAVEN SCHOOL WWTrust Business & Enterprise College. All policies are developed to be compliant with and supportive of the ethos and values of WWTrust and Westhaven School May 2014 Debt Recovery Policy

More information

Debt Recovery Policy

Debt Recovery Policy Debt Recovery Policy Debt Recovery Policy Mission Statement Promoting high quality education, love, care and forgiveness of others as taught to us by Jesus and our Patron Saints. Aim Responsibilities The

More information

Financial Management & Audit Act 1990 Governance Level Principle Responsible Organisational Financial Services

Financial Management & Audit Act 1990 Governance Level Principle Responsible Organisational Financial Services Invoicing and Receivables Policy Responsible Officer Chief Operating Officer Approved by Vice-Chancellor Approved and commenced March, 2012 Review by March, 2012 Relevant Legislation, University of Tasmania

More information

MERAFONG CITY LOCAL MUNICIPALITY

MERAFONG CITY LOCAL MUNICIPALITY MERAFONG CITY LOCAL MUNICIPALITY DEBT WRITE OFF POLICY 2013/2014 Approved debt write off policy 2013/2014 1 INTRODUCTION The purpose of this document is to outline sound principles and practices to be

More information

Debt Management (General) Procedure

Debt Management (General) Procedure Debt Management (General) Procedure Policy Code: FN1856 Table of Contents Purpose... 1 Scope... 1 Legislative Context... 1 Definitions... 1 Actions... 2 General Information... 3 Considerations prior to

More information

London Borough of Sutton. Corporate Debt Recovery Policy

London Borough of Sutton. Corporate Debt Recovery Policy London Borough of Sutton Corporate Debt Recovery Policy Corporate Debt Recovery Policy Reviewed August 2011 Contents Objective... 3 Framework... 3 Purpose... 3 Roles and Responsibilities... 3 Raising Invoices...

More information

Credit Control and Debt Management Policy

Credit Control and Debt Management Policy Credit Control and Debt Management Policy Issue Date: August 2011 Author: Head of Finance Approval Body: Senior Leadership Team CONTENTS Page(s) 1. Policy Statement 3 2. Background 3 4 3. Debt Management

More information

IMPAIRMENT OF DEBTORS & WRITE-OFF POLICY

IMPAIRMENT OF DEBTORS & WRITE-OFF POLICY IMPAIRMENT OF DEBTORS & WRITE-OFF POLICY REVISED 1 JULY 2013 STEVE TSHWETE LOCAL MUNICIPALITY MP313 1. INTRODUCTION The Municipal Finance Management Act, Act 56 of 2003 states that the municipality must

More information

Finance, Resources, Audit and Governance Committee 27 September 2012

Finance, Resources, Audit and Governance Committee 27 September 2012 Agenda Item No 05 Report on the Sundry Debtors function, the current Corporate Debt position and the Corporate Debt Policy. Head of Finance The first section of this report provides an update to members

More information

DEBT RECOVERY POLICY. FINAL Version 12 Aug 15 Date for Revision Aug 16

DEBT RECOVERY POLICY. FINAL Version 12 Aug 15 Date for Revision Aug 16 DEBT RECOVERY POLICY FINAL Version 12 Aug 15 Date for Revision Aug 16 CONTENTS 1. Policy Statement 2. Scope of Policy and Procedure 3. Objectives and targets 4. Action plan 5. Bad debts 6. Monitoring and

More information

GLASGOW LIFE Debtors and Debt Management. Final Report

GLASGOW LIFE Debtors and Debt Management. Final Report GLASGOW LIFE Debtors and Debt Management Final Report INTERNAL AUDIT May 2012 Glasgow City Council Internal Audit 1 GLASGOW LIFE Debtors and Debt Management Table of Contents Section No Section Title 1

More information

LIANZA Code of Practice - Part Four

LIANZA Code of Practice - Part Four LIANZA Code of Practice - Part Four Financial Guidelines and Practices for Regions and Special Interest Groups (SIGs) updated July 2011 following all accounts being streamlined into the LIANZA Trust Management

More information

Debt Management Policy

Debt Management Policy Debt Management Policy Table of Contents page 1. Purpose 3 2. Objective 3 3. Debts to which this policy applies 3 4. Roles and Responsibilities 4 5. General Principles 4 6. Delivering the Policy 5 7. Raising

More information

BAD DEBTS (excluding hire-purchase)

BAD DEBTS (excluding hire-purchase) Value-Added Tax Information Leaflet BAD DEBTS (excluding hire-purchase) 1. General Bad debt relief arises when a customer defaults in full or part on payment to a supplier where that supplier has accounted

More information

Revenue and Benefit Service

Revenue and Benefit Service Revenue and Benefit Service Draft Write Off Policy ~ 1 ~ WRITE OFF POLICY Introduction This document sets out the procedure to be followed when writing off irrecoverable amounts (including credit balances)

More information

WRITING OFF OF BAD DEBTS AND THE IMPAIRMENT OF DEBTORS POLICY

WRITING OFF OF BAD DEBTS AND THE IMPAIRMENT OF DEBTORS POLICY WRITING OFF OF BAD DEBTS AND THE IMPAIRMENT OF DEBTORS POLICY REVISED 1 JULY 2011 STEVE TSHWETE LOCAL MUNICIPALITY MP313 1. INTRODUCTION The Council of Steve Tshwete Local Municipality resolves in terms

More information

SUNDRY DEBT RECOVERY FINANCIAL PROCEDURE 15. OWNER: Head of Financial Control

SUNDRY DEBT RECOVERY FINANCIAL PROCEDURE 15. OWNER: Head of Financial Control SUNDRY DEBT RECOVERY FINANCIAL PROCEDURE 15 OWNER: Head of Financial Control Version 4.0 March 2012 CODE OF PRACTICE SUNDRY DEBT RECOVERY CONTENTS Part Page Extract from Financial Regulations 3 Code of

More information

POLIC Y POLICY POLICY POLICY POLICY CS.1 ATTACHMENT. Policy Title: Debt Management Policy 2013. Date of Adoption:

POLIC Y POLICY POLICY POLICY POLICY CS.1 ATTACHMENT. Policy Title: Debt Management Policy 2013. Date of Adoption: CS.1 ATTACHMENT POLIC Y POLICY POLICY POLICY POLICY Policy Title: Debt Management Policy 2013 Date of Adoption: Adoption Method: Council Executive Other (please specify) CEO Signature: Responsible Officer

More information

Debtor & Write off Policies and Procedures

Debtor & Write off Policies and Procedures Debtor & Write off Policies and Procedures Reviewed September 2013 Page 1 Debtor & Write off Policies and Procedures Contents 1. Introduction... 3 2. Responsibilities... 3 3. Equality and Diversity...

More information

POLICY ON THE WRITING-OFF OF IRRECOVERABLE DEBT

POLICY ON THE WRITING-OFF OF IRRECOVERABLE DEBT POLICY ON THE WRITING-OFF OF IRRECOVERABLE DEBT 2014/2015 1 TABLE OF CONTENTS 1. INTRODUCTION 2 2. PURPOSE OF THE POLICY 2 3. RESPONSIBILTY AND ACCOUNTABILTY 2 4. POLICY PRINCIPLES 3 5. CATEGORIES OF DEBTORS

More information

Economic Growth and Corporate Services Overview and Scrutiny Committee

Economic Growth and Corporate Services Overview and Scrutiny Committee C Economic Growth and Corporate Services Overview and Scrutiny Committee Date: 21 July 2015 Debt Recovery Update Report of the Chief Executive Cabinet Member: Councillor Dave Ledger, Deputy Leader of the

More information

BUSINESS POLICIES AND PROCEDURES MANUAL 30.56.1 Revised 5-15 University Receivables 335-9651

BUSINESS POLICIES AND PROCEDURES MANUAL 30.56.1 Revised 5-15 University Receivables 335-9651 BUSINESS POLICIES AND PROCEDURES MANUAL FINANCE 30.56.1 POLICY Definition Immediate Payment Each University department administering accounts receivable is responsible for following University and state

More information

Care & Residential Services Debt Management & Recovery Policy

Care & Residential Services Debt Management & Recovery Policy Care & Residential Services Debt Management & Recovery Policy Fair and reasonable Collecting debt quickly Version 1 April 2015 Debt Management & Recovery Policy Page 1 Trafford Council Table of Contents

More information

Internal Audit Final Report Strategic Finance Accounts Receivable March 2014

Internal Audit Final Report Strategic Finance Accounts Receivable March 2014 Internal Audit Final Report Strategic Finance Accounts Receivable March 2014 Page 1 of 23 CONTENTS EXECUTIVE SUMMARY 3-4 Overview 3 Summary of Significant Risks 4 Summary of Significant Findings 4 Conclusion

More information

DEBT MANAGEMENT PROCEDURE

DEBT MANAGEMENT PROCEDURE FINANCE AN RESOURCES NUMBER 041 Policy atabase ocument Reference Number 51041 EBT MANAGEMENT PROCEURE Parent Policy Title ebt Management Procedure Policy. Associated ocuments Financial Accounting Policy

More information

ROSSENDALE BOROUGH COUNCIL SUNDRY DEBT MANAGEMENT - POLICY STATEMENT

ROSSENDALE BOROUGH COUNCIL SUNDRY DEBT MANAGEMENT - POLICY STATEMENT ROSSENDALE BOROUGH COUNCIL SUNDRY DEBT MANAGEMENT - POLICY STATEMENT 1. Introduction 1.1. The principal objective for any debt recovery policy must be the maximum conversion of outstanding debt into cash

More information

Debt Management Procedures

Debt Management Procedures Debt Management Procedures Status Date of Version 25 August 2011 Responsibility for Policy Gary Henderson Responsibility for Implementation Alison Stewart EQIA outcomes review Policy Review Date 25 August

More information

CLAIMS MANAGEMENT POLICY

CLAIMS MANAGEMENT POLICY GWASANAETHAU AMBIWLANS CYMRU YMDDIRIEDOLAETH GIG WELSH AMBULANCE SERVICES NHS TRUST CLAIMS MANAGEMENT POLICY Clinical Negligence, Personal Injury, Losses and Compensation Claims Approved by Date Review

More information

BRACKNELL FOREST COUNCIL ADULT SOCIAL CARE & HEALTH DEBT RECOVERY POLICY & PROCEDURES

BRACKNELL FOREST COUNCIL ADULT SOCIAL CARE & HEALTH DEBT RECOVERY POLICY & PROCEDURES BRACKNELL FOREST COUNCIL ADULT SOCIAL CARE & HEALTH DEBT RECOVERY POLICY & PROCEDURES POLICY DOCUMENT Table of Contents 1. Definitions and Abbreviations... 3 2. Legal Status... 4 3. Principles for Debt

More information

Steve Turpie, Chair of Audit Committee David Swales, Assistant Director of Finance

Steve Turpie, Chair of Audit Committee David Swales, Assistant Director of Finance PRESENTED BY: PREPARED BY: DATE PREPARED: 27 June 2013 1 Background 1.1 The Audit Committee of West Suffolk NHS Foundation Trust is established under Board delegation with approved Terms of Reference that

More information

2. Subject to any special rules applied by the College's funding bodies, the tendering procedures will be applicable to:

2. Subject to any special rules applied by the College's funding bodies, the tendering procedures will be applicable to: HARPER ADAMS UNIVERSITY COLLEGE Code of Tendering Practice Introduction 1. The following guidelines are to be used in the conduct of tendering and contracting of major services and supplies commissioned

More information

Debt Management Policy 2014/15

Debt Management Policy 2014/15 Debt Management Policy 2014/15 Governor Approval: 2 nd June 2015 Review Cycle: Annual 1 1. General requirements Rathfern Primary School Debt Management Policy In general payment for all goods and services

More information

Corporate Write Off Policy

Corporate Write Off Policy Resources Finance Corporate Write Off Policy 15th October 2001 Purpose A corporate approach to the write off of debts that aims to maximise the opportunity for collection thereby minimising the need for

More information

Debt Management and Hardship Procedures

Debt Management and Hardship Procedures Debt Management and Hardship Procedures July 2014 Contents Debt Managment Procedure Overview Rights and responsibilities Billing and payment Payment difficulties Non payment Actions relating to non-payment

More information

Cumbria County Council Environment Directorate BUDGET MANAGERS

Cumbria County Council Environment Directorate BUDGET MANAGERS Cumbria County Council Environment Directorate BUDGET MANAGERS Debt Collection Responsibilities Refer to Financial Regulations Budget holders have been delegated with the responsibility for: ensuring amounts

More information

Debt Management and Recovery Policy for care & residential services debt

Debt Management and Recovery Policy for care & residential services debt Debt Management and Recovery Policy for care & residential services debt V1.0 15 Jun 2012 www.manchester.gov.uk LEFT BLANK INTENTIONALLY 2 Table of Contents 1 Introduction and Background 4 2 Legal and

More information

DEBT WRITE-OFF PROCEDURES CODE OF PRACTICE LUTON BOROUGH COUNCIL CORPORATE FINANCE

DEBT WRITE-OFF PROCEDURES CODE OF PRACTICE LUTON BOROUGH COUNCIL CORPORATE FINANCE APPENDIX A DEBT WRITE-OFF PROCEDURES CODE OF PRACTICE LUTON BOROUGH COUNCIL CORPORATE FINANCE revised March 2010 3.3/4 This document can be made available in alternative formats or languages. Anyone wishing

More information

Date: 8 March 2012. Assistant Director, Revenues & Benefits

Date: 8 March 2012. Assistant Director, Revenues & Benefits Item No. Classification: Open Date: 8 March 2012 Decision Taker: Cabinet Member for Finance, Resources and Community safety Report title: Ward(s) or groups affected: From: Authorisation of Council Tax

More information

Income and Debt Management Policy, Processes and Responsibilities April 2015

Income and Debt Management Policy, Processes and Responsibilities April 2015 Appendix A Income and Debt Management Policy, Processes and Responsibilities April 2015 Lancashire County Council Income and Debt Management Policy, Processes and Responsibilities (2015) Section Description

More information

Debt Collection Policy

Debt Collection Policy Debt Collection Policy The Purpose 1. The following debt policy provides guidance to the School Management for the recovery of all debts due to the Governing Council. 2. The debts due to the Governing

More information

Aged Debtor Statement Level of payment arrangement compliance

Aged Debtor Statement Level of payment arrangement compliance DETAILS Council Admin Effective from 1 January 2015 Contact officer Coordinator Receivables Management Next review date 30 June 2018 File reference RV36/188/06 ispot # This policy 48287734 Value Proposition

More information

Central Alert System (CAS) Policy and Procedure Document Summary

Central Alert System (CAS) Policy and Procedure Document Summary Central Alert System (CAS) Policy and Procedure Document Summary To manage the distribution and response to internal and externally generated Safety Alerts, DOCUMENT NUMBER POL/002/053 DATE RATIFIED November

More information

Rochdale MBC Corporate Debt Management Policy. Contents Page. Page

Rochdale MBC Corporate Debt Management Policy. Contents Page. Page Rochdale MBC Corporate Debt Management Policy Contents Page Page 1. Background and Objectives 1.1 What is a Corporate Debt Management Policy 1 1.2 Introduction 1 1.3 Objectives of the Policy 1 1.4 What

More information

www.nelincs.gov.uk North East Lincolnshire Council - Corporate Debt Recovery Strategy

www.nelincs.gov.uk North East Lincolnshire Council - Corporate Debt Recovery Strategy Executive Director Business Services Rob Walsh B.A. (Hons) Solicitor www.nelincs.gov.uk North East Lincolnshire Council - Corporate Debt Recovery Strategy Background. As part of Transactional Services

More information

University of Colorado Denver

University of Colorado Denver University of Colorado Denver Fiscal Policy Title: Source: Prepared by: Approved by: Accounts Receivable Finance Office Assistant Vice Chancellor for Finance and Controller Vice Chancellor of Administration

More information

Standard operating procedure. SOP 9.0 Debt management

Standard operating procedure. SOP 9.0 Debt management Standard operating procedure SOP 9.0 Debt management Published date: Availability: Purpose: Owner: Category: Internal only To detail the procedure for the Regulator s management of debt recovery. Executive

More information

IAB LEVEL 1 AWARD IN COMPUTERISED BOOKKEEPING

IAB LEVEL 1 AWARD IN COMPUTERISED BOOKKEEPING IAB LEVEL 1 AWARD IN COMPUTERISED BOOKKEEPING Qualification Accreditation Number 500/9405/1 (Accreditation end date 31 st December 2012) CONTENTS QUALIFICATION SPECIFICATION 1. Introduction 2. Aims 3.

More information

How to: Account for Settlement Discount VAT Rule Changes from 1 st of April 2015

How to: Account for Settlement Discount VAT Rule Changes from 1 st of April 2015 How to: Account for Settlement Discount VAT Rule Changes from 1 st of April 2015 Users of Merlin who offer Settlement Discount to their Customers, or are given Settlement Discount by their Suppliers, will

More information

Vela Debt Recovery Policy

Vela Debt Recovery Policy Vela Debt Recovery Policy Overview The scope of this policy is to establish a framework for the recovery of a range of debts which includes:- current and former tenant arrears current and former recharge

More information

The Newcastle upon Tyne Hospitals NHS Foundation Trust. Employment Policies and Procedures

The Newcastle upon Tyne Hospitals NHS Foundation Trust. Employment Policies and Procedures The Newcastle upon Tyne Hospitals NHS Foundation Trust Employment Policies and Procedures Procedure for Processing Claims for Travel Expense Reimbursement Version No.: 3.0 Effective From: 15 January 2014

More information

NHS LEEDS WEST CCG DETAILED SCHEME OF DELEGATION. Version: 3-4 November 2015

NHS LEEDS WEST CCG DETAILED SCHEME OF DELEGATION. Version: 3-4 November 2015 NHS LEEDS WEST CCG DETAILED SCHEME OF DELEGATION Version: 3-4 November 2015 Section A Financial Issues Section B Human Resources Issues Section C Other NHS LEEDS WEST CCG DETAILED SCHEME OF DELEGATION

More information

POLICY ON PROVISION FOR DOUBTFUL DEBT AND WRITE-OFF OF IRRECOVERABLE DEBT

POLICY ON PROVISION FOR DOUBTFUL DEBT AND WRITE-OFF OF IRRECOVERABLE DEBT POLICY ON PROVISION FOR DOUBTFUL DEBT AND WRITE-OFF OF IRRECOVERABLE DEBT 1 TABLE OF CONTENTS 1 DEFINITIONS 2 PURPOSE OF POLICY 3 IMPAIRMENT OF DEBTOS 4 RESPONSIBILITY/ACCOUNTABILITY 5 WRITE-OFF OF DOUBTFUL

More information

Salary & Expenses Overpayment Recovery Policy. Version No 1

Salary & Expenses Overpayment Recovery Policy. Version No 1 Plymouth Community Healthcare CIC Salary & Expenses Overpayment Recovery Policy Version No 1 Notice to staff using a paper copy of this guidance The policies and procedures page of Intranet holds the most

More information

Guidance Note on Credit and Credit Control for Credit Unions. October 2007. Office of the Registrar of Credit Unions

Guidance Note on Credit and Credit Control for Credit Unions. October 2007. Office of the Registrar of Credit Unions Guidance Note on Credit and Credit Control for Credit Unions October 2007 Office of the Registrar of Credit Unions Contents Page Introduction 2 1. The Board of Directors 3 2. Credit Policy 5 3. Credit

More information

Table of Contents. 1 P a g e

Table of Contents. 1 P a g e Table of Contents Financial Regulations 2 General... 2 Accounting Procedures... 2 Internal Audit... 3 Budget Planning And Preparation... 3 Power To Incur Expenditure Within Approved Estimates... 4 Budget

More information

Policy No: F&A 03-15 Approved by Council: June 26, 2013 Resolution: 2013.12.16. The policy should assist in:

Policy No: F&A 03-15 Approved by Council: June 26, 2013 Resolution: 2013.12.16. The policy should assist in: Treasury Department Policy Section: Finance & Accounting Content Updated: Supersedes Policy: Policy No: F&A 03-15 Approved by Council: June 26, 2013 Resolution: 2013.12.16 Pages: 1 of 11 GENERAL ACCOUNTS

More information

Shepway District Council Income and Debt Management Policy

Shepway District Council Income and Debt Management Policy Shepway District Council Income and Debt Management Policy Appendix 1 Introduction The council has a duty to ensure that all revenue due to the council is collected efficiently and effectively for the

More information

GRAP Implementation Guide for Municipalities

GRAP Implementation Guide for Municipalities GRAP Implementation Guide for Municipalities TOPIC 2.3: BANK ACCOUNTS AND CASH This section of the manual sets out the FSOP s that need to be executed by the municipality regarding Bank Balances and Cash.

More information

LEKWA LOCAL MUNICIPALITY BUDGET RELATED POLICY

LEKWA LOCAL MUNICIPALITY BUDGET RELATED POLICY LEKWA LOCAL MUNICIPALITY BUDGET RELATED POLICY WRITING OFF OF BAD DEBTS AND THE IMPAIRMENT OF DEBTORS POLICY 1. INTRODUCTION The Council of Lekwa Local Municipality resolves in terms of section 97 (1)(d)(ii)

More information

Norwich City Council Debt Collection Policy. Version 1.2 25 June 2014

Norwich City Council Debt Collection Policy. Version 1.2 25 June 2014 Norwich City Council Debt Collection Policy Version 1.2 25 June 2014 Norwich City Council debt collection policy Introduction Norwich City Council is required to collect monies from both individuals and

More information

Private Patient Policy. Documentation Control

Private Patient Policy. Documentation Control Documentation Control Reference Date approved Approving Body Trust Board Implementation Date July 2009 NUH Private Patient and Supersedes Overseas Visitor Policy Private Patient Advisory Group, Consultation

More information

SCHEDULE 32. Revenue Collection and Payment

SCHEDULE 32. Revenue Collection and Payment Business Operations- Schedule 32 (Revenue Collection and Payment) SCHEDULE 32 Revenue Collection and Payment 1. Scope 1.1 This Schedule 32 sets out: (C) (D) (E) how the Service Provider shall collect Revenue

More information

BUCKINGHAMSHIRE COUNTY COUNCIL DRAFT CORPORATE DEBT MANAGEMENT STRATEGY

BUCKINGHAMSHIRE COUNTY COUNCIL DRAFT CORPORATE DEBT MANAGEMENT STRATEGY Appendix 1 BUCKINGHAMSHIRE COUNTY COUNCIL DRAFT CORPORATE DEBT MANAGEMENT STRATEGY Version Draft Version 2.0 Sponsor Date Produced 30.12.2014 Next Review Date Approved by Regulatory & Audit Committee Approved

More information

Opening Balances Process for a business that is VAT registered using the standard scheme or is NOT VAT registered

Opening Balances Process for a business that is VAT registered using the standard scheme or is NOT VAT registered Opening Balances Process for a business that is VAT registered using the standard scheme or is NOT VAT registered Correct opening balances are the key to bookkeeping activities. If you do not enter them

More information

LIFT MANAGEMENT. Version 01 / November 2015 Page 1 of 9 Approved by Health & Safety Committee

LIFT MANAGEMENT. Version 01 / November 2015 Page 1 of 9 Approved by Health & Safety Committee LIFT MANAGEMENT Version 01 / November 2015 Page 1 of 9 Approved by Health & Safety Committee This is a controlled document. It should not be altered in any way without the express permission of the author

More information

AAM 45. ACCOUNTS RECEIVABLE

AAM 45. ACCOUNTS RECEIVABLE AAM 45. ACCOUNTS RECEIVABLE 45.010 Credit Policy 45.020 Collection Policy 07/01 45.030 Statement of Credit and Collection Policies 45.040 45.050 Billing Timeliness 45.060 Bill for Collection 45.070 Write-Off

More information

23 Credit Control and Debt Management

23 Credit Control and Debt Management 23 Credit Control and Debt Management 23.1 Introduction 23.2 Scope of this Policy 23.3 General Information 23.3.1 Payment Methods 23.3.2 Refund Methods 23.3.3 Bank Charges on Payments Received or Refunds

More information

ANZSLA FINANCIAL PROCEDURES MANUAL

ANZSLA FINANCIAL PROCEDURES MANUAL Finance Policy 1 Policy Statement ANZSLA FINANCIAL PROCEDURES MANUAL 1 In keeping with the primary and subsidiary purposes as set out in the Constitution, ANZSLA is committed to providing for its members

More information

Council Tax Service Revenues and Benefits Unit Debt Recovery Policy 2015/16

Council Tax Service Revenues and Benefits Unit Debt Recovery Policy 2015/16 Council Tax Service Revenues and Benefits Unit Debt Recovery Policy 2015/16 Version 1.8 April 2015 1 Contents Page No. 1. Recovery process up to the liability order stage 1 2. Hardship 4 3. Recovery process

More information

SCHEDULE 10. Contract Management and Reporting. the Management Information and reporting requirements,

SCHEDULE 10. Contract Management and Reporting. the Management Information and reporting requirements, SCHEDULE 10 Contract Management and Reporting 1. Scope 1.1 This schedule sets out: contract management procedures; and the Management Information and reporting requirements, with which the Service Provider

More information

MERTHYR TYDFIL COUNTY BOROUGH COUNCIL

MERTHYR TYDFIL COUNTY BOROUGH COUNCIL MERTHYR TYDFIL COUNTY BOROUGH COUNCIL DATE WRITTEN 14 th October 2005 REPORT AUTHOR Mark Horrigan COMMITTEE DIVISION Strategic COMMITTEE Cabinet COMMITTEE DATE 16 th November 2005 TO: Chairman, Ladies

More information