Campus Solutions Implementation Project

Size: px
Start display at page:

Download "Campus Solutions Implementation Project"

Transcription

1 Campus Solutions Implementation Project Steering Council Proposal Date: 12/15/14 Request #: SISRP64 Title: Graduate / Professional School Integration Strategy Author: Lauren Williams 1

2 Request: Decision Problem Statement There are three options for integrating graduateprofessional school admissions into Campus Solutions. Timing would need to coincide with both SlateCampus Solutions timelines. Background 1.1 Participants Proposal Developed By: Admissions Interviewed / Provided Input: Corinne Kosmitzki, Anne Aaboe, Rick Roark, Kim Roberts, Chris Cameron, Jeff Smurthwaite, Karen Kato, Danny Grieb Stakeholder Community: All GraduateProfessional Academic Groups Identified Academic Groups College of Chemistry College of Letters and Science Goldman Schl of Public Policy Graduate School of Education Graduate School of Journalism School of Information School of Public Health College of Engineering Haas School of Business Clg of Environmental Design School of Law School of Optometry School of Social Welfare College of Natural Resources 2

3 Highlevel data flow: All colleges (Chemistry, Letters and Science, Engineering, Environmental Design and Natural Resources) and four graduateprofessional schools (Public Policy, Education, Journalism, Social Welfare) use Jazzee for receiving applications, reviewing, and selecting applicants. That data then feeds data to GradAdm for SIR, clearing, SID creation, (9 out of 14 Academic Groups) Five professional schools (Information, Public Health, Haas, Optometry) use external applications for receiving applications, reviewing and selecting applicants. That data, then is sent to Jazzee to create an offer of admission. It is then pushed to GradAdm for SIR, clearing and SID creation (4 out of 14 Academic Groups), (13 out of 14 Academic Groups use GradAdm) Law use an external applications for receiving applications, reviewing and selecting applicants, as well as offers, SIR and deposits. That data is then pushed directly into to DB2, bypassing Jazzee and GradAdm (1 out of 14 Academic Groups) 1.2 Glossary Jazzee selfservice, application and transcript/document online submission/receipt, application review and selection, fellowship review, offer, communications (interfaces with all professional schools systems, except Law) Students applying to some professional schools and dualdegree programs (e.g. Public Health) will file two applications; a Jazzee application and a professional school application (exception: Haas) Professional schools and the College of Engineering review in their own system and record their admission recommendation in Jazzee. GradAdm self service for Statement of Intent to Register (SIR), issues SID (CalNet), and next steps. Provides interface to Grad Division Admissions staff for clearing. Salesforce communications, application status, selfservice (used by Haas, School of Information, Law) *not identified in diagram below Slate prospect database, application reader, CRM, EMS, selection, offer, communications, self- service OptomCAS third party application used by School of Optometry 3

4 SoPHas prospecting tool and selfservice application School of Public Health, used for communications and review of application *not identified in diagram below LSAC (LAW) self service, document submission, application used by School of Law (all ABA schools use the Law School Admissions Council products and services) ACESII database, collects data delivered from LSAC for the application review (SalesForce used) *not identified in diagram below 2U selfservice, communication, document submission, used in School of Information 1.3 Options Option #1 Replace GradAdm with Campus Solutions 1. Description: Build interfaces from Jazzee and Law into Campus Solutions. Entails replacing GradAdm and therefore would facilitate the SIR, deposit, SID creation in Campus Solutions, for all Academic Groups. 4

5 2. Pros Cons GradAdm has already been identified as an area for improvement, by stakeholders Requires staff commitment from Grad Div, both functional and technical Already established buyin Minimal business process changes Addresses painpoints related to: Will not have an opportunity to directly engage professional schools Shadow systems will remain Earlystart programs Reporting/ Query QC Transactions in selfservice turnaround time Communications Identity management Provides opportunity for phased integration Use of Slate by Grad Div could be better determined during and after the implementation at the undergraduate level Technical Resource Impact Functional Resource Impact Change Impact Maintenance Cost (Annual) none, low, medium, high none, low, medium, high none, low, medium, high none, low, medium, high Option #2 Replace Jazzee and GradAdm with Slate + Campus Solutions 2. Description: Develop Slate for undergraduate, graduate professional simultaneously. In addition to replacing Jazzee and GradAdm, academic groups would need to make decisions about whether to replace CRM, EMS and shadow systems/databases 5

6 Pros Cons Reduces interfaces and integration points With an extended timeline, functionality could be improved Streamlines resources by using Slate application software campuswide Jazzee was recently implemented Buyin not yet created for Slate Professional schools are pleased with CRM, EMS and homegrown shadow systems Especially SalesForce and CoE database Requires substantial staff commitment from Grad Div and individual professional schools Likely to require purchasing additional Slate instances (databases) Must reconsider timeline Technical Resource Impact Functional Resource Impact Change Impact Maintenance Cost (Annual) none, low, medium, high none, low, medium, high none, low, medium, high none, low, medium, high Option #3 Replace Jazzee and GradAdm with Campus Solutions (Only) 3. Description: Configure Campus Solutions for all core business processes: application management to matriculation. Not Viable 6

7 Pros Cons one unified system Does not meet the graduate professional requirements Would postpone golive and milestones Required fulltime staff resources from Grad Div to be dedicated to the project team, immediately Overwrought with customizations Replacing legacy systems which are satisfactory, with a system that further limits functionality Technical Resource Impact Functional Resource Impact Change Impact Maintenance Cost (Annual) none, low, medium, high none, low, medium, high none, low, medium, high none, low, medium, high Recommendation or Request for Direction The SIS Project Team recommends moving forward with Option #1. Decision of Steering Council Option #1 was approved by Steering Council. Below is the future state of Graduate Professional data flow; 7

8 Communication Needed [Indicate the communication necessary] Sender Receiver Message Who s Affected 8

IT Governance. UIS Monthly Update October 2015

IT Governance. UIS Monthly Update October 2015 IT Governance UIS Monthly Update October 2015 UIS October 2015 Enterprise Services Update Projects Update 2 IT GOVERNANCE OCTOBER 2015 ENTERPRISE SERVICES UPDATE 3 Enterprise Services Issues October 15

More information

sions ration Grad communications. feedback on their Hobsonss

sions ration Grad communications. feedback on their Hobsonss Grad SIS Gradu uate Admis sions Connect Integr ration Hobsonss Hobsons has been a great project and initiative, collaboratively developed and deployed between the Graduate Division and C&C. This year is

More information

ADDENDUM 1 TO REQUEST FOR PROPOSAL #626-DC GRADUATE COLLEGE ONLINE APPLICATION AND CRM SYSTEM

ADDENDUM 1 TO REQUEST FOR PROPOSAL #626-DC GRADUATE COLLEGE ONLINE APPLICATION AND CRM SYSTEM ADDENDUM 1 TO REQUEST FOR PROPOSAL #626-DC GRADUATE COLLEGE ONLINE APPLICATION AND CRM SYSTEM University of Nevada, Las Vegas Purchasing Department 4505 Maryland Parkway Las Vegas, Nevada 89154-1033 (702)

More information

Grad SIS Online Graduate Admissions System

Grad SIS Online Graduate Admissions System Grad SIS Online Graduate Admissions System Computing & Communications The development of Grad SIS for UCR is an extraordinary advancement towards the efficiency and success of graduate student recruitment.

More information

TCC CRM. Public Affairs and Communications Presentation of Ideal State

TCC CRM. Public Affairs and Communications Presentation of Ideal State TCC CRM Public Affairs and Communications Presentation of Ideal State Manual Inputs Applicants to TCC Web Contact Forms Outside of CRM General Mailing List Career Coaches Enrollment Funnel Recruiters Lapsed

More information

Admissions Marketing Plan Assessments

Admissions Marketing Plan Assessments Admissions Marketing Plan Assessments Mission: Supporting undergraduate and graduate enrollment. Goals: 1. Create a unified Institutional social media presence 2. Reach and engage prospective students

More information

02/12/2013. working together to provide an exceptional Student Education Service

02/12/2013. working together to provide an exceptional Student Education Service Programme The CRM Project Anthony Allen SES CRM Programme 1 1 Strategic Customer Relationship Management - background Flexibility to meet the differing needs of different cohorts Secure authentication

More information

Education Systems Roadmap 2011 2014

Education Systems Roadmap 2011 2014 Education Systems Roadmap 2011 2014 Education Systems Partnership: Offices of Dean for Undergraduate Education Offices of Dean for Graduate Education Offices of Dean for Student Life Information Systems

More information

21 Crucial Questions to Ask in Your Admissions CRM RFI. A resource from Fire Engine RED

21 Crucial Questions to Ask in Your Admissions CRM RFI. A resource from Fire Engine RED 21 Crucial Questions to Ask in Your Admissions CRM RFI Introduction Looking for an admissions CRM? Sending a Request for Information (RFI) is a great way to gather information about the vendor s company

More information

9/16/2011. C308: It s Time to Think About a New CRM Now What? About Mizzou. Why a CRM?

9/16/2011. C308: It s Time to Think About a New CRM Now What? About Mizzou. Why a CRM? C308: It s Time to Think About a New CRM Now What? David Burge, Arizona State University, AZ Mary Ann Rotert, University of Missouri Eduardo Prieto, Oklahoma City University, OK About Mizzou Founded 1839

More information

Bournemouth University & Tribal The Student Journey Programme

Bournemouth University & Tribal The Student Journey Programme Bournemouth University & Tribal The Student Journey Programme Itinerary Student Journey Jackie Molnar & Mike Weaver Student Records System Project Rob Bowra Tribal Ben Stedman Timeline Project Delivery

More information

A Guide to Graduate School

A Guide to Graduate School A Guide to Graduate School Gilman Center 740-376-4645 cc@marietta.edu http://www.marietta.edu/student/career/index.html Office Hours: Monday-Friday 8:00a.m.-5:00p.m. Hilles Hughes Bill Fournier Natalie

More information

Marketing Manager Full Time, Ongoing - ADELAIDE CBD

Marketing Manager Full Time, Ongoing - ADELAIDE CBD Marketing Manager Full Time, Ongoing - ADELAIDE CBD Eynesbury is a progressive higher education provider which provides academic and English language pathways for both domestic and international students

More information

Issue Management Plan Preparation Guidelines

Issue Management Plan Preparation Guidelines Issue Management Plan Preparation Guidelines TABLE OF CONTENTS 1. Purpose of Document 1 2. Definition of Issue Management 1 3. Objectives of Issue Management 1 4. Terms, Acronyms and Abbreviations 1 5.

More information

How To Develop A Mobile Application Development Cycle

How To Develop A Mobile Application Development Cycle Enterprise Mobile Application Development Lifecycle by Introduction Everyday newer mobile technologies are introduced. Mobile application developers have to keep ahead with the myriad of different mobile

More information

Fred Lassiter. Chief Information Officer Ohio Dominican University

Fred Lassiter. Chief Information Officer Ohio Dominican University Fred Lassiter Chief Information Officer Ohio Dominican University CRM @ ODU CRM (Customer Resource Management) solutions are in demand by admissions teams across campuses. These demands often come with

More information

Approval for Pharm.D./Masters in Public Health (MPH) Dual Degree Program

Approval for Pharm.D./Masters in Public Health (MPH) Dual Degree Program Memorandum TO: FROM: Heidi M. Anderson, Ph.D. Associate Provost for Faculty Affairs William C. Lubawy, Ph.D. Associate Dean for Academic Affairs DATE: February 6, 2008 REE: Approval for Pharm.D./Masters

More information

FINANCIAL AID FOR LAW SCHOOL: A PRELIMINARY GUIDE. LSAC.org

FINANCIAL AID FOR LAW SCHOOL: A PRELIMINARY GUIDE. LSAC.org LSAC.org FINANCIAL AID FOR LAW SCHOOL: A PRELIMINARY GUIDE INTRODUCTION Legal education is an investment in your future and is a serious financial investment as well. As with any investment, it is important

More information

SafeNet Licensing Solution Design Workshop

SafeNet Licensing Solution Design Workshop Software Licensing Workshop: Strategy Design & Architecture Development Service Brief Benefits Expedite the license planning and design process: by taking advantage of SafeNet s license consulting expertise

More information

Ohio University PROJECT CHARTER VERSION 6.0 ORACLE/PEOPLESOFT 9.0 SIS IMPLEMENTATION. Prepared By:

Ohio University PROJECT CHARTER VERSION 6.0 ORACLE/PEOPLESOFT 9.0 SIS IMPLEMENTATION. Prepared By: Ohio University ORACLE/PEOPLESOFT 9.0 SIS IMPLEMENTATION Prepared By: PROJECT CHARTER VERSION 6.0 Steve Flaherty, Functional Co-Project Director, Ohio University Shelley Ruff, Technical Co-Project Director,

More information

Financial Aid A Phased ERP Approach

Financial Aid A Phased ERP Approach Application for 2010 Larry L. Sautter Award for Innovation in Information Technology University of California, Riverside Financial Aid A Phased ERP Approach Computing & Communications The Banner Financial

More information

Post-Grad Hourly Legal Work (aka Contract Work ): Why to Seek it; How to Get it

Post-Grad Hourly Legal Work (aka Contract Work ): Why to Seek it; How to Get it Post-Grad Hourly Legal Work (aka Contract Work ): Why to Seek it; How to Get it Office of Career & Professional Development 2014, UC Hastings College of the Law WHAT IS THIS? Hourly legal work has many

More information

Accelerated Status Eligibility Requirements: How to Petition: What are the advantage? Important note about applying to graduate school: Please note

Accelerated Status Eligibility Requirements: How to Petition: What are the advantage? Important note about applying to graduate school: Please note Accelerated Status Exceptionally promising UCI undergraduate Engineering students may, during their junior, senior, or fifth year, petition for streamlined admission into a graduate program within The

More information

APPLYING TO GRADUATE SCHOOL

APPLYING TO GRADUATE SCHOOL APPLYING TO GRADUATE SCHOOL CAREER PLANNING 206 SISSON HALL SUNY POTSDAM Phone: 315-267-2344 Fax: 315-267-2342 www.potsdam.edu/offices/career Plan For Tomorrow by Visiting Us Today Is Graduate School for

More information

Change Management Procedure For Increase Bandwidth to University Buildings Project

Change Management Procedure For Increase Bandwidth to University Buildings Project Change Management Procedure For Increase Bandwidth to University Buildings Project Version number 1.0 Draft as of 4/11/2011 Printed on 7/1/2011 Author William M. Jones Owner William M. Jones Change Management

More information

FINANCIAL AID FOR LAW SCHOOL: A PRELIMINARY GUIDE. LSAC.org

FINANCIAL AID FOR LAW SCHOOL: A PRELIMINARY GUIDE. LSAC.org LSAC.org FINANCIAL AID FOR LAW SCHOOL: A PRELIMINARY GUIDE INTRODUCTION Legal education is an investment in your future and is a serious financial investment as well. As with any investment, it is important

More information

Advanced Social Media Measurement Tools and Resources List. By Karen Clark

Advanced Social Media Measurement Tools and Resources List. By Karen Clark Advanced Social Media Measurement Tools and Resources List By Karen Clark 2 ADVANCED SOCIAL MEDIA MEASUREMENT TOOLS AND RESOURCES LIST About Your Instructor 3 ADVANCED SOCIAL MEDIA MEASUREMENT TOOLS AND

More information

IT Governance Action Team Report & Recommendations

IT Governance Action Team Report & Recommendations IT Governance Action Team Report & Recommendations March 15, 2012 Action Team Members: Vivek Choudhury Associate Dean, College of Business William Fant Interim Dean, College of Pharmacy Mark Faulkner (Co-chair)

More information

GRADUATE SCHOOL INFORMATION

GRADUATE SCHOOL INFORMATION Reasons to pursue graduate school: GRADUATE SCHOOL INFORMATION To expand knowledge in a particular subject To prepare for a career in a specialized field To receive a promotion or increase your competitiveness

More information

Human Resources Service Delivery Initiative Findings and Recommendations. Campus Update. November 2014

Human Resources Service Delivery Initiative Findings and Recommendations. Campus Update. November 2014 Human Resources Service Delivery Initiative Findings and Recommendations Campus Update November 2014 Context for the Initiative HR activities touch virtually everyone on the campus and present an area

More information

Customer Service Improvement Project

Customer Service Improvement Project Customer Service Improvement Program (CSIP) Presentation -- August 11, 2002 AGENDA CSIP Project Background Demonstration Conclusions Discussion Project Julie Croll - Project Sponsor Nancy Taylor - Project

More information

One IT Governance. Maggie Jesse, Tim Shie. Romy Bolton

One IT Governance. Maggie Jesse, Tim Shie. Romy Bolton Project Name: Project Team Leads: Project Manager: One IT Governance Maggie Jesse, Tim Shie Romy Bolton TeamDynamix Project Number: 241126 Project Overview Governance refers to the mechanisms, processes

More information

PPS Initiative Changing the Way We Work*

PPS Initiative Changing the Way We Work* PPS Initiative Changing the Way We Work* Anthony Tony Lo Project Director Personnel Payroll Initiative Office of the President November 2011 * Includes Information developed by Aon Hewitt Project Consultant

More information

High School GPA: 3.0 on a 4.0 scale SAT: 1000 or Above ACT: 21 or Above

High School GPA: 3.0 on a 4.0 scale SAT: 1000 or Above ACT: 21 or Above APPLICATION PROCEDURES The Occupational Therapy Admissions Committee selects students for admission after they have met the general Tuskegee University requirements for admission to the Graduate Program.

More information

Rollout Plan. Frank Bergmann frank.bergmann@project-open.com

Rollout Plan. Frank Bergmann frank.bergmann@project-open.com Rollout Plan Frank Bergmann frank.bergmann@project-open.com Contents Price & Project Self Diagnosis Macro planning ]po[ Implementation Phases Definition Phase Extensions Phase Installation Phase Phase

More information

Student Enrollment Services Financial Aid Seminar

Student Enrollment Services Financial Aid Seminar Student Enrollment Services Financial Aid Seminar The SES provides functional support for the SIS, the IU Student Information System. James Kennedy August 4, 2010 Discussion Agenda Student Enrollment Services

More information

BUSINESS INTELLIGENCE. Mike Noel Guangming Du. Rebekah Ahrens

BUSINESS INTELLIGENCE. Mike Noel Guangming Du. Rebekah Ahrens BUSINESS INTELLIGENCE Project Information Project Team Leads: Project Manager: Mike Noel Guangming Du Rebekah Ahrens TeamDynamix Project Number: 241117 Project Overview Business Intelligence (BI) is an

More information

Request for Proposal Addendum 2 Customer Relationship Management Software RFP 11-CRM-1108

Request for Proposal Addendum 2 Customer Relationship Management Software RFP 11-CRM-1108 The Conestoga College Institute of Technology and Advanced Learning Request for Proposal Addendum 2 Customer Relationship Management Software RFP 11-CRM-1108 Issue Date: November 8, 2011 Closing Date:

More information

OE PROJECT CHARTER TEMPLATE

OE PROJECT CHARTER TEMPLATE PROJECT : BearBuy Implementation PREPARED BY: Vanessa Wong and Jon Conhaim DATE (MM/DD/YYYY): 07/23/2011 PROJECT CHARTER VERSION HISTORY VERSION DATE COMMENTS (DRAFT, SIGNED, REVISED CURRENT STATUS) (MM/DD/YYYY)

More information

U.S. Nuclear Regulatory Commission. Customer Service Plan

U.S. Nuclear Regulatory Commission. Customer Service Plan U.S. Nuclear Regulatory Commission Customer Service Plan October 24, 2011 Executive Summary The U.S. Nuclear Regulatory Commission (NRC) regulates the civilian nuclear industry s use of radioactive materials

More information

Proposal to Create a Dual Degree M.B.A. and M.S. in Agricultural, Environmental, & Development Economics at The Ohio State University

Proposal to Create a Dual Degree M.B.A. and M.S. in Agricultural, Environmental, & Development Economics at The Ohio State University 1 of 12 Proposal to Create a Dual Degree M.B.A. and M.S. in Agricultural, Environmental, & Development Economics at The Ohio State University Introduction The Fisher College of Business and the Department

More information

Resource Planning (ERP)

Resource Planning (ERP) ELEVATING OUR PROFESSIONALISM Enterprise 48 TH ANNUAL CONFERENCE MAY 17-20, 2015 ORLANDO, FLORIDA Resource Planning (ERP) Don t get Rattled! By Roman Martinez, MPA, CPPO, CPPB WHAT IS AN ERP? Enterprise

More information

JENZABAR RECRUITMENT. A CRM Tailored to Your Needs JENZABAR RECRUITMENT

JENZABAR RECRUITMENT. A CRM Tailored to Your Needs JENZABAR RECRUITMENT JENZABAR RECRUITMENT A CRM Tailored to Your Needs JENZABAR RECRUITMENT JENZABAR RECRUITMENT Bring Your Recruitment Efforts to the Next Level Competition for the best students is tough, and prospective

More information

Table of Contents. "Some Tips Before You Start" "What to Look for in a Software Publisher" "Show Me, Don't Tell Me" Stage

Table of Contents. Some Tips Before You Start What to Look for in a Software Publisher Show Me, Don't Tell Me Stage www.baass.com Table of Contents Preface "Some Tips Before You Start" "What to Look for in a Software Publisher" "Show Me, Don't Tell Me" Stage "Summary" Who Should Read this Book Your company is in need

More information

How To Build A New System For A College

How To Build A New System For A College Application Development Methodology The main objective of Enterprise Applications is to design, develop, and maintain quality software. This document out lines the requirements for requesting new systems,

More information

BELL LABS ADVISORY SERVICE FOR SMART GRID NETWORK TRANSFORMATION STRATEGIC PLANNING FOR THE MODERNIZATION OF UTILITY COMMUNICATIONS NETWORKS

BELL LABS ADVISORY SERVICE FOR SMART GRID NETWORK TRANSFORMATION STRATEGIC PLANNING FOR THE MODERNIZATION OF UTILITY COMMUNICATIONS NETWORKS BELL LABS ADVISORY SERVICE FOR SMART GRID NETWORK TRANSFORMATION STRATEGIC PLANNING FOR THE MODERNIZATION OF UTILITY COMMUNICATIONS NETWORKS APPLICATION NOTE SUMMARY Bell Labs Advisory Service for Smart

More information

JD-PhD. law.northwestern.edu

JD-PhD. law.northwestern.edu JD-PhD law.northwestern.edu THE JD-PHD PROGRAM Northwestern University s Graduate School and School of Law offer a dual degree program for students interested in conducting innovative research on law and

More information

UNIVERSITY OF VIRGINIA BOARD OF VISITORS MEETING OF THE EDUCATIONAL POLICY COMMITTEE February 7, 2008

UNIVERSITY OF VIRGINIA BOARD OF VISITORS MEETING OF THE EDUCATIONAL POLICY COMMITTEE February 7, 2008 BOARD OF VISITORS MEETING OF THE EDUCATIONAL POLICY COMMITTEE February 7, 2008 EDUCATIONAL POLICY COMMITTEE Thursday, February 7, 2008 2:45 3:45 p.m. Board Room, The Rotunda Committee Members: Glynn D.

More information

Project Charter IDENTITY AND ACCESS MANAGEMENT. Project Information. Project Overview. Project Purpose and Benefits to Campus. Project Scope Statement

Project Charter IDENTITY AND ACCESS MANAGEMENT. Project Information. Project Overview. Project Purpose and Benefits to Campus. Project Scope Statement IDENTITY AND ACCESS MANAGEMENT Project Information Project Team Leads: Project Manager: Mike, Noel, Brandon Mills, Jordan O Konek, Chris Pruess Kris Halter TeamDynamix Project Number: 241151 Project Overview

More information

ERP Implementation Update: Board of Trustees, Academic Affairs Committee. November 19, 2008

ERP Implementation Update: Board of Trustees, Academic Affairs Committee. November 19, 2008 ERP Implementation Update: Board of Trustees, Academic Affairs Committee November 19, 2008 ERP Implementation Enterprise Resource Planning What does the ERP buzzword imply? Process integration integrated

More information

The Business of Enrollment Management: Focus on Transfer Students. By: Tom von Gunden, Ph.D., corporate strategy lead, Hyland Software

The Business of Enrollment Management: Focus on Transfer Students. By: Tom von Gunden, Ph.D., corporate strategy lead, Hyland Software The Business of Enrollment Management: Focus on Transfer Students By: Tom von Gunden, Ph.D., corporate strategy lead, Hyland Software TABLE OF CONTENTS INTRODUCTION... 3 THE NEED FOR SPEED... 4 STAYING

More information

Project Charter CONTOSO, LTD MICROSOFT DYNAMICS CRM IMPLEMENTATION FOR CALL CENTER

Project Charter CONTOSO, LTD MICROSOFT DYNAMICS CRM IMPLEMENTATION FOR CALL CENTER Project Charter CONTOSO, LTD MICROSOFT DYNAMICS CRM IMPLEMENTATION FOR CALL CENTER Prepared for Prepared by Jonathan Haas, Proseware, Inc. Sr Project Manager Proseware, Inc. Table of Contents 1 INTRODUCTION...

More information

Table 6 Unit Assessment System: Transition Point Assessments

Table 6 Unit Assessment System: Transition Point Assessments Admission Entry to clinical practice Exit from clinical practice Program completion After program completion Initial Teacher Preparation Programs Early Childhood, Elementary, Special Education & History

More information

External Relations Advancement Software Implementation. Communications and Change Management Strategy

External Relations Advancement Software Implementation. Communications and Change Management Strategy External Relations Advancement Software Implementation Communications and Change Management Strategy Table of Contents 1. INTRODUCTION... 3 Project Background...3 Purpose of this Document...3 2. OBJECTIVES...

More information

Kogod Application Guide

Kogod Application Guide Kogod Application Guide Overview The application for admission to a Kogod Graduate degree program is available online only. To begin the application process, please create an account along with a username

More information

Utilizing Technology as a Tool for Early Awareness and College Access. Lauren Olsen Office of Enrollment Management Rutgers University

Utilizing Technology as a Tool for Early Awareness and College Access. Lauren Olsen Office of Enrollment Management Rutgers University Utilizing Technology as a Tool for Early Awareness and College Access Lauren Olsen Office of Enrollment Management Rutgers University Agenda Overview of RU The Office of Enrollment Management Overview

More information

Project Charter. Project uwaterloo Mass Communication Technology Investigation

Project Charter. Project uwaterloo Mass Communication Technology Investigation Project Charter Project uwaterloo Mass Communication Technology Investigation Bob Hicks July 25, 2012 Introduction Through campus-wide consultations with university stakeholders who use email for both

More information

Applying to Graduate School

Applying to Graduate School Pepperdine University Tyler Campus Center, Suite 210 (310) 506-4184 Questions to Ask Yourself: Do you have a clear idea of the career you want to pursue? Is a graduate degree a requirement for your career?

More information

Hofstra 4+4 Program: BS-BA/MD

Hofstra 4+4 Program: BS-BA/MD Contact Information For questions, please contact: Phone: 516-463-6700 Email: BSMD@hofstra.edu Website: hofstra.edu/4plus4 Office of Undergraduate Admission Bernon Hall 100 Hofstra University Hempstead,

More information

Kogod Application Guide

Kogod Application Guide Kogod Application Guide Overview The application for admission to a Kogod Graduate degree program is available online only. To begin the application process, please create an account along with a username

More information

ACESS A Comprehensive Enterprise Social Services System

ACESS A Comprehensive Enterprise Social Services System State of Louisiana Department of Social Services ACESS A Comprehensive Enterprise Social Services System Scope and Change Management Plan Deliverable AC07 APRIL 27, 2005 VERSION 2.0 State of Louisiana

More information

Improve Efficiency and Cut Costs in Higher Education Document Management. higher education

Improve Efficiency and Cut Costs in Higher Education Document Management. higher education Improve Efficiency and Cut Costs in Higher Education Document Management higher education Empower. In today s fast-changing world, colleges and universities are looking for ways to cut costs, stretch budgets,

More information

Quarterly Performance Review of the Arizona Education Learning and Accountability System: AELAS

Quarterly Performance Review of the Arizona Education Learning and Accountability System: AELAS Quarterly Performance Review of the Arizona Education Learning and Accountability System: AELAS Submitted to the Arizona Department of Education by WestEd and CELT Date: October 2015 Table of Contents

More information

Enrollment Management Webinar

Enrollment Management Webinar Enrollment Management Webinar Making Admissions Decisions Online Using a Ranking System with NursingCAS/WebAdMIT December 11, 2013 Presenters Kathryn Cochran, MSN, RN Caroline Allen Hilda Mejia Abreu,

More information

Adapting a CRM system for your business

Adapting a CRM system for your business Adapting a CRM system for your business www.pcr-ltd.co.uk 1 PCR Computers Ltd 4 The Pavilions, 31-33 Brighton Road, South Croydon, Surrey CR2 6EB Tel: +44 (0) 208 681 0000 Fax: +44 (0) 208 681 0009 Executive

More information

The value of a long-term investment in CRM for higher education

The value of a long-term investment in CRM for higher education The value of a long-term investment in CRM for higher education An Ovum whitepaper for Campus Management Reference Code: CYTC 1183 Publication Date: February 2011 Author: Nicole Engelbert The value of

More information

The Top 5 Considerations for Oracle Cloud ERP

The Top 5 Considerations for Oracle Cloud ERP The Top 5 Considerations for Oracle Cloud ERP TABLE OF CONTENTS 1 Can I improve my on-premises ERP solution? 3 2 On-premises ERP solutions will be legacy applications within 2 years 4 3 Which is better?

More information

my.uic - Portal Features and Customization

my.uic - Portal Features and Customization my.uic - Portal Features and Customization What is my.uic? my.uic is the University of Illinois web portal. It unifies a vast amount of information into a series of easily navigable pages. From admissions

More information

Job Description SF06740

Job Description SF06740 Human Resources Job Description SF06740 Post Title: Senior Administrator (IEA) Grade: Grade 5 Faculty/Department: Institute for Environmental Analytics (IEA), Faculty of Science Reports to: Responsible

More information

Fixed Scope Offering for. Oracle Taleo EE Saas Implementation

Fixed Scope Offering for. Oracle Taleo EE Saas Implementation Fixed Scope Offering for Oracle Taleo EE Saas Implementation Agenda Company Profile Business Challenges Business Objectives Solution Proposal Scope Modules and Functionalities Implementation Approach Project

More information

Enabling Secure File Sharing and Collaboration Across the Georgetown Campus

Enabling Secure File Sharing and Collaboration Across the Georgetown Campus Enabling Secure File Sharing and Collaboration Across the Georgetown Campus William R. Anderson Associate Director, AITS University Information Services The Benefits of Web-Based File Storage Georgetown

More information

[BSU Mobile] [Version Number 1.2] Project Charter. Bridgewater State University Information Technology. BSU Mobile. Project ID: 209358

[BSU Mobile] [Version Number 1.2] Project Charter. Bridgewater State University Information Technology. BSU Mobile. Project ID: 209358 Project Charter Bridgewater State University Information Technology BSU Mobile Project ID: 209358 VERSION: [1.2] REVISION DATE: [10 May 2013] i Contents Section 1. Project Overview... 1 1.1 Problem Statement...

More information

Project SAGE Update As of February 12 th, 2009

Project SAGE Update As of February 12 th, 2009 Project SAGE Update As of February 12 th, 2009 Summary Overall ERP status remains Yellow primarily due to potential budget issues and our focus on the HR and Finance Go-Lives. Primary issues for HR/Payroll

More information

SECTION I PROJECT SUMMARY (TRW)

SECTION I PROJECT SUMMARY (TRW) SECTION I PROJECT SUMMARY (TRW) Table I Summary Agency/Department Information TRW Information Executive Sponsor: Cynthia Lorenzo Received Date: Managers: Ron McCranie/Andy Loveland Status Meeting Date:

More information

An interview may be required as the Office of University Admissions attempts to evaluate each student s ability to complete a program at NJIT.

An interview may be required as the Office of University Admissions attempts to evaluate each student s ability to complete a program at NJIT. 1 Admissions Applying for Admission Students considering applying for admission to any of the undergraduate programs at NJIT should read the detailed requirements and procedures set out on the following

More information

Project Manager Facilities and Development

Project Manager Facilities and Development Date: January 2015 POSITION DESCRIPTION Job Title : Project Manager Department :, Waitemata DHB & & Facilities Management, Auckland DHB Location : Primarily based at either Auckland City Hospital campus

More information

F 3 STANDING COMMITTEES. B. Finance and Asset Management Committee. HR/Payroll Modernization Project Update BACKGROUND

F 3 STANDING COMMITTEES. B. Finance and Asset Management Committee. HR/Payroll Modernization Project Update BACKGROUND VII. STANDING COMMITTEES F 3 B. Finance and Asset Management Committee HR/Payroll Modernization Project Update BACKGROUND Through HR/Payroll Modernization, the University of Washington is replacing its

More information

Houston Community College Transforms IT Systems to Improve Service and Efficiency

Houston Community College Transforms IT Systems to Improve Service and Efficiency Houston Community College Transforms IT Systems to Improve Service and Efficiency Houston Community College Houston, TX www.hccs.edu Industry: Education & Research Annual Revenue: US$255 million Employees:

More information

7 Change Management Strategies to Transform your Tech Projects

7 Change Management Strategies to Transform your Tech Projects 7 Change Management Strategies to Transform your Tech Projects PMINYC Chapter Meeting February 18, 2015 Deepak Lalwani Overview The purpose of this presentation is to provide you an overview of: Where

More information

RFP# BPK-16-061 SALESFORCE CRM SOFTWARE CONSULTING, PROGRAMMING & TRAINING VENDOR QUESTIONS/ANSWERS

RFP# BPK-16-061 SALESFORCE CRM SOFTWARE CONSULTING, PROGRAMMING & TRAINING VENDOR QUESTIONS/ANSWERS RFP# BPK-16-061 SALESFORCE CRM SOFTWARE CONSULTING, PROGRAMMING & TRAINING VENDOR QUESTIONS/ANSWERS 1. Will UW-Oshkosh provide a list of undergraduate recruitment, admissions and marketing business processes

More information

Admissions CRM Project Charter

Admissions CRM Project Charter PMO Anne Milkovich 1/26/2015 Page 1 of 5 Student enrollment among traditional undergraduate Freshmen has declined by about 10% over the last six years, a source of concern for institutional leadership.

More information

The Changing Face of IR: How a New Student Record System Changed Our Role and How We Changed with It

The Changing Face of IR: How a New Student Record System Changed Our Role and How We Changed with It The Changing Face of IR: How a New Student Record System Changed Our Role and How We Changed with It AIR 2007 Session ID #640 June 6, 2007 Kansas City, Missouri Today s Presenters Kat Collison, Senior

More information

<Company name> <Date> Clarasys Limited 2014 Registered in England and Wales. No. 07311129

<Company name> <Date> Clarasys Limited 2014 Registered in England and Wales. No. 07311129 Clarasys Limited 2014 Registered in England and Wales. No. 07311129 +44 (0) 203 287 4335 deliver@clarasys.com clarasys.com London Bridge, Unit 11.3.2 Leathermarket, Weston St, London

More information

CU ecomm program ACF Solutions Implementation Scope of Work

CU ecomm program ACF Solutions Implementation Scope of Work CU ecomm program ACF Solutions Implementation Scope of Work Preamble ACF serves as the integrator and main point of contact between CU and ACF, and the software providers - ExactTarget and Salesforce.

More information

From Progress Report to Superlative A PRR Road Map

From Progress Report to Superlative A PRR Road Map From Progress Report to Superlative A PRR Road Map Gerard P. Lennon and Jennifer M. Jensen Lehigh University December 5, 2014 Presented at the Middle States Commission on Higher Education annual meeting,

More information

Senate Policy on the Review of Undergraduate Programs at Saint Mary's University Policy Number: 8-1006 University Senate Approved: March 12, 2010

Senate Policy on the Review of Undergraduate Programs at Saint Mary's University Policy Number: 8-1006 University Senate Approved: March 12, 2010 Name: Senate Policy on the Review of Undergraduate Programs at Saint Mary's University Policy Number: 8-1006 Origin: University Senate Approved: March 12, 2010 Issuing Authority: Responsibility: University

More information

The Graduate College 801 S. Wright Street 204 Coble Hall www.grad.illinois.edu. The Graduate College University of Illinois at Urbana-Champaign

The Graduate College 801 S. Wright Street 204 Coble Hall www.grad.illinois.edu. The Graduate College University of Illinois at Urbana-Champaign 801 S. Wright Street 204 Coble Hall www.grad.illinois.edu University of Illinois at Urbana-Champaign Today -- A lot of information Support services for academic and student life >10,000 graduate students

More information

Coaching for Yield and Class Shaping at the University of Alabama at Birmingham

Coaching for Yield and Class Shaping at the University of Alabama at Birmingham Coaching for Yield and Class Shaping at the University of Alabama at Birmingham InsideTrack / CASE STUDY Improving overall yield and enrollment, diversity and engagement by helping students find the right

More information

Project Charter. Online Expense Claims Final Version

Project Charter. Online Expense Claims Final Version Project Charter Online Expense Claims Final Version Connie A. van Oostveen, Ann Williams-Gorrie Last updated: November 13, 2012 Introduction The purpose of the online expense project is to better manage

More information

Graduate School Guide

Graduate School Guide Graduate School Guide S. Kakas 5/16/13 skakas@pmc.edu 2 nd Floor Student Center Career Development Department www.pmc.edu/career-development Applying to Graduate School Advanced degrees are generally classified

More information

A Comparison of Two Commonly Used CRO Resourcing Models for SAS/ Statistical Programmers R. Mouly Satyavarapu, PharmaNet/ i3, Ann Arbor, MI

A Comparison of Two Commonly Used CRO Resourcing Models for SAS/ Statistical Programmers R. Mouly Satyavarapu, PharmaNet/ i3, Ann Arbor, MI PharmaSUG 2012 - Paper MS11 A Comparison of Two Commonly Used CRO Resourcing Models for SAS/ R. Mouly Satyavarapu, PharmaNet/ i3, Ann Arbor, MI ABSTRACT: Why do we have Contract Research Organizations

More information

Applying to Graduate School and the UCSB Application Process University of California, Santa Barbara

Applying to Graduate School and the UCSB Application Process University of California, Santa Barbara Applying to Graduate School and the UCSB Application Process University of California, Santa Barbara Graduate School Considerations Graduate School An advanced program of study focused in: Academic discipline,

More information

LANDesk Professional Services

LANDesk Professional Services LANDesk Professional Services Service Description For G-Cloud Background Drawing upon 25 years of experience, LANDesk today is recognized as a leading provider of systems and endpoint security management,

More information

Pfeiffer. Salesforce for SMB: Business Processes and Value of Investment. Consulting 01001011

Pfeiffer. Salesforce for SMB: Business Processes and Value of Investment. Consulting 01001011 Pfeiffer Consulting 01001011 Salesforce for SMB: Business Processes and Value of Investment All text and graphics Pfeiffer Consulting 2014. Reproduction prohibited without prior wrien permission. Salesforce

More information

MASTER S STUDENT GUIDE. Office of Graduate Studies

MASTER S STUDENT GUIDE. Office of Graduate Studies MASTER S STUDENT GUIDE Office of Graduate Studies Revised: August 2012 Office of Graduate Studies Contact Information Elizabeth Boling Associate Dean for Graduate Studies Terri Shockley Department Administrator

More information

International Student Recruitment, Admissions, and Enrollment Management: A Case Study of University at Buffalo, The State University of New York

International Student Recruitment, Admissions, and Enrollment Management: A Case Study of University at Buffalo, The State University of New York International Student Recruitment, Admissions, and Enrollment Management: A Case Study of University at Buffalo, The State University of New York Presenter: Mr. Joseph Hindrawan, Associate Vice Provost

More information

What Liberal Arts Colleges Can Do to Make Your Students More Competitive

What Liberal Arts Colleges Can Do to Make Your Students More Competitive Challenges and Opportunities for Graduate School Bound Liberal Arts Students Cristina Ballantine (Holy Cross, cballant@holycross.edu) and Steven J. Miller (Williams, sjm1@williams.edu) http://web.williams.edu/mathematics/sjmiller/

More information

Quick Guide: Managing ICT Risk for Business

Quick Guide: Managing ICT Risk for Business Quick Guide: Managing ICT Risk for Business This Quick Guide is one of a series of information products aimed at helping small to medium sized enterprises identify and manage risks when assessing, buying

More information

SESSIONS MONDAY, JULY 13-7:45 AM - 8:30 AM. All Attendees MONDAY, JULY 13-8:45 AM - 9:30 AM. Admissions. Course Evaluation / Surveys

SESSIONS MONDAY, JULY 13-7:45 AM - 8:30 AM. All Attendees MONDAY, JULY 13-8:45 AM - 9:30 AM. Admissions. Course Evaluation / Surveys SESSIONS MONDAY TUESDAY WEDNESDAY MONDAY, JULY 13-7:45 AM - 8:30 AM All Attendees Keynote Address: Access, Mobility, Outcome, Jim Wolfston, President, CollegeNET, Inc. /II MONDAY, JULY 13-8:45 AM - 9:30

More information

Sample Position Model Human Resources Head

Sample Position Model Human Resources Head KAW KAW Consulting Consultants in Human Resources Sample Position Model Human Resources Head KAW Consulting Wilmington, DE 19803 302-479-7855 e-mail:kawconsulting@compuserve.com KAW Consulting Wilmington,

More information