KOH CHING HONG MANAGING DIRECTOR SOUTH ASIA

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "KOH CHING HONG MANAGING DIRECTOR SOUTH ASIA"

Transcription

1

2

3

4 KOH CHING HONG MANAGING DIRECTOR SOUTH ASIA Responsible for Singapore and Brunei Formerly an executive member of Fuji Xerox APAC

5 Market Intelligence and Forecasting Deep knowledge of the markets and leading retail indicators Constant assessment of market conditions to spot trends ahead of competitors Detailed and accurate plans and forecasts, providing a strong competitive advantage On-going investment in our IT digital landscape

6 Market intelligence and Forecasting - Tools 1. Daily Vehicle Sales Inchcape Advantage (IA) Portal (Traffic, Leads, Test drive & Capture Rate) Aftersales Enquiries, Bookings, Intakes vs Capacity 2. Weekly Sales & Aftersales (value drivers) Inventory Working Capital Market Intelligence Pricing, promotions, orders

7 Market intelligence and forecasting - Tools 3. Monthly Market Size, Segments & Composition of TIV De-registration trends Net Promoter Score (NPS) Actuals + Rolling Forecast 4. Quarterly COE Quota Competitive product offerings OEM product line-up & Model life management

8 Price Marketing & Planning - Pricing Strategy New Vehicles Competitive Position (Luxury Mid Sedan) Pricing Position (e.g. GS) Audi A6 Mercedes Benz E200 BMW 520i Lexus GS 250 Mercedes Benz E250 Jaguar XF Volvo S80 OMV Base Grade Luxury F-Sport Hybrid Market Feedback Customer Forum Motoring Media Forum

9 Successful re-launch of Lexus ES New Vehicles

10 Successful re-launch of Lexus ES New Vehicles Attractive price positioning USP The Essence of Luxury Lexus ES Comp 1 Comp 2 Comp 3 Import price ES Specification advantages Class leading spaciousness Supreme comfort Refined driving experience Market Planning Compelling research to demonstrate to Toyota the segment opportunity Negotiated attracive factory gate pricing

11 Marketing & Planning Product/ Model Life Management Planning New Vehicles TIV Outlook Segments Market Feedback Customer Forum Motoring Media Forum Competitors (New Products) Product Mix & Segment Government Regulations

12 Segments & Price Positioning Toyota PC New Vehicles Price Prius Camry Alphard Auris COROLLA ALTIS Previa Fortuner 86 Prius C WISH Rav4 Yaris SPEARHEAD Vios Avanza Prius Taxi Hatchback Sedan Mid-Sized Sedan MPV SUV Coupe Taxi

13 Segments & Price Positioning Lexus New Vehicles Price LS GS RX ES RC IS NX CT SPEARHEAD Hatchback Sports Sedan Mid-Sized Sedan Luxury Sedan SUV Coupe

14 Segments & Price Positioning Toyota CV New Vehicles Price HIACE Hilux Coaster Dyna SPEARHEAD Light Truck Van/Commuter Pick-Up Bus

15 Marketing & Sales Tools New Vehicles INCHCAPE ADVANTAGE DRIVING REVENUE AHEAD OF COMPETITORS CUSTOMER DATA Customer traffic Sales leads Test drives Capture rate Identify focus areas & recognise progress SUPERIOR CUSTOMER VALUE

16 Marketing & Sales Tools - Overview New Vehicles 1. IA Funnel 2. Forecast orders for industry View of market 5. Inventory 3. Market TIV & Market Share Outlook 4. Daily Sales Order View of Sales

17 Car Parc '000 Aftersales Car Parc Forecasting Tools Aftersales AOP Process Ageing Car Parc Deregistration report to forecast TIV Forecast Inchcape registration unit Car Parc composition -By age -By segment PC Car Parc Composition Yearly Actual & Projection & more to Below

18 Aftersales Planning & Marketing Aftersales Car Parc Planning Strategy Platform = Marketing Marketing Program Marketing Campaign Segment Aging By Brands / Models Increase sales/intakes By type of service Repairs Regular servicing Toyota Shield Lexus Affinity for Hybrid car Toyota Shine ToyotaMe Service Vios regain Campaign Body & Paint cash sales - The Way You Love Me Retention

19 Parts Planning & Marketing Parts Planning Aging Car Parc Strategy Platform = Marketing Marketing Campaign Targeted Sales Channels Segment Aging By Brands / Models Internal service network External parts market Tyres Battery Sales through Servicing Parts Retail Parts Wholesale Jobbers Garages Dealers Increase Parts Sales

20 Parts Solid structure that support business Warehouse Distribution Operations: JIT or Sell-One-Buy-One concept Heijunka Small Lot Frequent Ordering Warehouse Storage System: Storage Techniques Location Maintenance SOP Warehouse Distribution Management Monitoring Warehouse KPIs Implementing continuous Kaizen activities

21 Summary Strat Plan OEM (3-Year Plan) Inchcape AOP OEM AOP Production & Stock Planning Marketing - Product Mix - Marketing Plans Aftersales - Campaigns - Promotions ipower IA Tools De-reg IA Target vs Actual Hi-Octane

22 Inchcape well positioned in Singapore to seize attractive growth opportunities TIV Market share Aftersales service Parts

23

24

25 STÉPHANE CHATAL GROUP CHIEF INFORMATION OFFICER Consumer goods background 12 years at P&G 4 years at Reckitt Benckiser

26 Global IT Strategy Global proprietary Distribution, VIR and Retail Information Technology to drive best practice, enhance our productivity and support growth across the Group: Global integrated technology platform to deliver operation efficiencies and reduce complexity, through our ipower programme Advanced Business Intelligence providing better management information on a timely basis accessible throughout our business

27 Global ipower Programme Benefits Best in class SAP & ADP Integrated solutions, uniquely configured to support Inchcape Customer 1st Strategy and Business Model Hardwiring our Unique Inchcape Advantage + standards to ensure performance consistency Strengthening control environment to minimise risk and maximise efficiency Improving efficiency of operation and productivity in back office and front office Supporting Inchcape growth agenda

28 IT Strategy Supporting our Business Priorities

29 Supporting Growth Growing Market Share Consistent and disciplined customer service Advanced CRM, Marketing Segmentation and Lead Management Expanded Sales & Aftersales traffic leveraging Internet digital channels Bi-directional communication with customers through digital and mobile media Growing Aftersales Online service bookings Electronic Vehicle Healthchecks and automated follow-up Pro-active Aftersales Campaign Management Embedded integration with our OEM Partners

30 Improving Productivity Overall Increased efficiency Reduce processing time and complexity through automation and integration Optimise gross margin through improved mix management tools Front office - Highlights Customer interaction through embedded IA+ processes Optimised stock management to control working capital Improved workshop scheduling to drive asset utilisation Back office - Highlights Shared service centres for Finance and administration Full distribution, importation and supply chain management Centralised contact centres with integrated telephony

31 Management Information on a timely basis Underpinning our Growth and Productivity initiatives: Advanced Business Intelligence providing leading Market Intelligence indicators, data mining capability through our unique Management Information platform Inchcape Advantage + Portal Consolidated global/market view of Inchcape leading indicators across both Sales and Service activities, constantly updated Digital traffic measurement through Inchcape websites globally Provides unique daily, weekly, monthly view of digital & retail site traffic, and summarised order banks, to predict and adjust supply forecast better than our competition

32 IT Governance Capital Expenditure Using disciplined allocation of capital to: Invest in current global technology which benefits all, with coordinated development approach Build a technology platform that can evolve, eliminating costly re-investment cycles Reduce IT s total cost of ownership Prioritising and executing IT expenditures (both capital and revenue) across the group, to ensure Maximum Return On Investment is achieved

33 By Q2/2014 LIVE VIR Retail Dist LIVE VIR Retail ipower Geographic spread across Retail, VIR & Distribution Markets Brands UK Mercedes Benz, Toyota, Lexus, Jaguar, Land Rover Russia Singapore Toyota, Lexus, Peugeot, Audi, Jaguar, Land Rover Suzuki 67 Sites Hong Kong Belgium Markets UK Russia Peru Land Rover, Jaguar, Ford Toyota Brands BMW, MINI, Motorrad Bikes Volvo BMW, Motorrad Bikes 40 Sites Plan to complete Global Rollout by end 2017 Singapore Toyota, Lexus Chile BMW

34 Inchcape s unique ipower programme will support our growth agenda through improved productivity

KEN LEE GROUP MARKETING & COMMUNICATIONS DIRECTOR

KEN LEE GROUP MARKETING & COMMUNICATIONS DIRECTOR KEN LEE GROUP MARKETING & COMMUNICATIONS DIRECTOR 20 years of automotive marketing experience Pioneered Inchcape Advantage INCHCAPE ADVANTAGE our competitive advantage What do customers look for? Vehicle

More information

Jean Van der hasselt CEO Russia and the Nordics

Jean Van der hasselt CEO Russia and the Nordics Jean Van der hasselt CEO Russia and the Nordics Market Overview Russia Population 140.4 million Language(s) Russian Currency Ruble Capital City Moscow GDP US$1.465 trillion Source: IMF Russia is the largest

More information

Annual Report and Accounts 2011. Industry leader. Engineered for performance

Annual Report and Accounts 2011. Industry leader. Engineered for performance Annual Report and Accounts Industry leader Engineered for performance Financial highlights Inchcape delivers robust EPS growth Sales 5.8bn : 5.9bn 8 7 6 5 4 6.1bn 6.3bn 5.6bn 5.9bn 5.8bn Cash flows from

More information

AN EXHILARATING DRIVE

AN EXHILARATING DRIVE AN EXHILARATING DRIVE 10 March 2015 Annual Results Announcement Results for the year ended 31 December Fifth consecutive year of double-digit earnings growth Operational and strategic highlights: Acceleration

More information

Contents Section Slide Number

Contents Section Slide Number The Advent of Digital Retailing and the Impact on Global Car Dealership Structures By 2016, Automakers are Expected to Open more than 100 Digital Showroom/Lifestyle Stores Globally December 2013 1 Contents

More information

Develop Dealer Network

Develop Dealer Network Develop Dealer Network Improve Dealer Performance Manage Leads Optimise Marketing Develop Dealer Network ABOUT Facilitation Plan your network with the market area information including location of dealerships.

More information

Costs of car ownership in Russia

Costs of car ownership in Russia www.pwc.ru/automotive PwC Annual Survey, 2015 Costs of car ownership in Russia INTELLI GROUP Market Intelligence & Strategy Key findings on the cost of car ownership The year 201 saw many events that have

More information

DARREN LEIGH Managing Director Baltics Market

DARREN LEIGH Managing Director Baltics Market DARREN LEIGH Managing Director Baltics Market Market Overview Population 6.9m Languages Estonian, Latvian, Lithuanian, Russian Currencies Euro and Euro pegged Lat and Lita Capital Cities Tallinn, Riga,

More information

GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY.

GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. fueled by challenge. powering success. sm 1,500 dealer programs in 27 markets Parts wholesale has the potential to significantly contribute

More information

China Harmony Auto 1H 2013 NDR Presentation. September 2013

China Harmony Auto 1H 2013 NDR Presentation. September 2013 China Harmony Auto 1H 2013 NDR Presentation September 2013 Disclaimer This document is confidential and is being prepared and supplied to you by China Harmony Auto Holding Limited (the Company") solely

More information

Annual Report and Accounts 2009. Industry leader. Uniquely positioned worldwide...

Annual Report and Accounts 2009. Industry leader. Uniquely positioned worldwide... Annual Report and Accounts Industry leader Uniquely positioned worldwide... Inchcape plc Uniquely positioned industry leader,worldwide Inchcape is a leading independent global automotive distributor and

More information

LOW GREENHOUSE GAS EMITTING/EISA 141 COMPLIANT LIGHT DUTY VEHICLES MODEL YEAR 2016 (UPDATED DECEMBER 8, 2015*) Passenger Cars

LOW GREENHOUSE GAS EMITTING/EISA 141 COMPLIANT LIGHT DUTY VEHICLES MODEL YEAR 2016 (UPDATED DECEMBER 8, 2015*) Passenger Cars LOW GREENHOUSE GAS EMITTING/EISA 141 COMPLIANT LIGHT DUTY VEHICLES MODEL YEAR 2016 (UPDATED DECEMBER 8, 2015*) EPA-420-B-15-075e December 2015 *New models will be added to the list as vehicle data becomes

More information

Speed up your business

Speed up your business Speed up your business incadea is the leading provider of enterprise software solutions and services to the global automotive retail and wholesale market. With a proven industry focus and expertise, incadea

More information

Mercedes-Benz: Implementing a CRM Programme

Mercedes-Benz: Implementing a CRM Programme Organizing for CRM implementation 391 Case 7.2 Mercedes-Benz: Implementing a CRM Programme The Company Mercedes-Benz is one of the world s most successful premium brands. Its technical perfection, innovative

More information

Digital Marketing Institute s. Professional Diploma in Digital Selling. Validated by the Syllabus Advisory Council (SAC)

Digital Marketing Institute s. Professional Diploma in Digital Selling. Validated by the Syllabus Advisory Council (SAC) Digital Marketing Institute s Professional Diploma in Digital Selling Validated by the Syllabus Advisory Council (SAC) Content Professional Diploma in Digital Selling Welcome Course overview Course content

More information

TrueTrends AUTOMOTIVE INTELLIGENCE COVERING NEW CAR PRICES, BEST CAR DEALS AND MORE

TrueTrends AUTOMOTIVE INTELLIGENCE COVERING NEW CAR PRICES, BEST CAR DEALS AND MORE PRESENTS TrueTrends AUTOMOTIVE INTELLIGENCE COVERING NEW CAR PRICES, BEST CAR DEALS AND MORE April, 0 Table of Contents 9 0 TrueMPG The goal of TrueMPG is to measure the actual miles per gallon of all

More information

Renault continues to lead volume brands as new car CO 2 emissions fall across Europe

Renault continues to lead volume brands as new car CO 2 emissions fall across Europe PRESS RELEASE 00:01 GMT, 3 rd March 2015 Renault continues to lead volume brands as new car CO 2 emissions fall across Europe Renault claims lowest average CO 2 emissions among volume brands in Europe

More information

Fleet business in BRIC and emerging markets. Munich, March 2014

Fleet business in BRIC and emerging markets. Munich, March 2014 Fleet business in BRIC and emerging markets Munich, March 2014 Now is the time to prepare for future growth in fleet business Especially in BRIC and emerging countries in Asia and S. America Executive

More information

Toyota Business Strategy Meeting 2008. Toyota Motor Corporation October 2, 2008

Toyota Business Strategy Meeting 2008. Toyota Motor Corporation October 2, 2008 Toyota Business Strategy Meeting 2008 Toyota Motor Corporation October 2, 2008 Cautionary Statement with Respect to Forward-Looking Statements 2 This presentation contains forward-looking statements that

More information

SGS GLOBAL WARRANTY SURVEY 2014 SURVEY OVERVIEW

SGS GLOBAL WARRANTY SURVEY 2014 SURVEY OVERVIEW SGS GLOBAL WARRANTY SURVEY 2014 SURVEY OVERVIEW WHAT DOES SGS DO IN AUTOMOTIVE? DRIVING PERFORMANCE AND SAFETY WORLDWIDE SOURCE We test materials and parts to OEM and industry standards to facilitate the

More information

Importance of China for Mercedes-Benz Passenger Cars

Importance of China for Mercedes-Benz Passenger Cars Importance of China for Mercedes-Benz Passenger Cars Merrill Lynch, 17 May 2011 Klaus Maier President and CEO of Slide 1 Agenda 1 2 3 4 Mercedes-Benz Growth in China 2006-2011 Today's Importance of China

More information

China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group

China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group 2015 SAP SE or an SAP affiliate company. All rights reserved. China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group Company China Grand Automotive Services

More information

Strategic Analysis of the US Fleet and Vehicle Lease Market Recovery from Financial Crisis Generating Strong Growth

Strategic Analysis of the US Fleet and Vehicle Lease Market Recovery from Financial Crisis Generating Strong Growth Strategic Analysis of the US Fleet and Vehicle Lease Market Recovery from Financial Crisis Generating Strong Growth February 2014 Contents Section Slide Number Executive Summary 4 Research Scope, Objectives,

More information

Vehicle Sales Management

Vehicle Sales Management Solution in Detail Automotive Executive Summary Contact Us Vehicle Sales Optimizing Your Wholesale Business Efficient Sales Collaborative Operation Faced with declining margins, automotive sales organizations

More information

Daimler Business in China

Daimler Business in China Daimler Business in China Deutsche Bank Investor Fieldtrip November 26, 2013 Beijing, China Hubertus Troska / Chairman & CEO of Daimler Greater China Deutsche Bank Investor Fieldtrip 2 Contents 1 Significance

More information

1-6/2015: Audi outperformed the overall car market

1-6/2015: Audi outperformed the overall car market Goldman Sachs Fieldtrip September 3, 2015 Axel Strotbek Member of the Board for Finance and Organization, AUDI AG 1-6/2015: Audi outperformed the overall car market World car market (veh.) Audi deliveries

More information

Morris Lubricants Franchise Dealership Programme

Morris Lubricants Franchise Dealership Programme Morris Lubricants Franchise Dealership Programme Tradition in Excellence... Welcome to Morris Lubricants... With a proud heritage dating back to 1869, we are one of the largest privately-owned manufacturers

More information

Big Data - An Automotive Outlook

Big Data - An Automotive Outlook Big Data - An Automotive Outlook Graeme Banister, Frost & Sullivan The Hague 12 th September 2013 Table of Contents Frost & Sullivan Overview 3 Big Data Basics 6 Big Data & The Automotive Ecosystem 9 Big

More information

General Manager Supply Chain Planning

General Manager Supply Chain Planning Our company General Manager Supply Chain Planning Bridgestone Europe (BSEU) is a key regional subsidiary of Tokyo-based Bridgestone Corporation, the world s largest manufacturer of tires and other rubber

More information

Annual Press Conference 2008 Results

Annual Press Conference 2008 Results Annual Press Conference 2008 Results Dr. Dieter Zetsche Chairman of the Board of Management Head of Mercedes-Benz Cars February 17, 2009 Datum (Tag.Monat.Jahr) Global economy sharply deteriorated Economic

More information

KSR Corporate Fleet VIP Program

KSR Corporate Fleet VIP Program KSR Corporate Fleet VIP Program Our VIP Program is designed to add value and save time for corporate and business clients. Let us focus on repairing your fleet so you can focus on running your business.

More information

MORE TRAFFIC FOR YOUR BUSINESS.

MORE TRAFFIC FOR YOUR BUSINESS. 1 MSXI SERVICE LEAD MANAGEMENT MORE TRAFFIC FOR YOUR BUSINESS. fueled by challenge. powering success.sm 2 GLOBAL AUTOMOTIVE EXPERTISE. The MSXI Service Lead Management Solution assists OEMs, NSCs and dealerships

More information

Automotive Industry s

Automotive Industry s Whitepaper Accelerating the Automotive Industry s Adoption of Mobile Intelligence SAN FRANCISCO LONDON BANGALORE SINGAPORE TOKYO SYDNEY 2014-2015 Near Pte. Ltd. All rights reserved. CONTENTS Page 2 Page

More information

Websalad Connect. A fresh approach to digital marketing... PAGE 1

Websalad Connect. A fresh approach to digital marketing... PAGE 1 Websalad Connect A fresh approach to digital marketing... PAGE 1 2014 We connect B2B digitally across Asia Pacific Does your organisation require greater understanding and accountability from its digital

More information

Super Retail Group Presentation. Macquarie Securities 2014 Australian Conference

Super Retail Group Presentation. Macquarie Securities 2014 Australian Conference Super Retail Group Presentation Macquarie Securities 2014 Australian Conference David Burns Chief Financial Officer 9 May 2014 Group Structure To provide solutions and engaging experiences that enable

More information

Martec International. Understanding Retail E-Learning Course

Martec International. Understanding Retail E-Learning Course Martec International RST66 Martec International is a leading consulting and training firm specializing in the retail industry. Its client base includes retailers from around the globe, technology suppliers

More information

Skills, apprenticeships and employment in the UK automotive industry

Skills, apprenticeships and employment in the UK automotive industry Skills, apprenticeships and employment in the UK automotive industry Industry landscape The UK automotive industry invests heavily in training and up-skilling, employing over 737,000 people and thousands

More information

2002 lexus es 300 service schedule. Most of the time, 2002 lexus es 300 service schedule is simply instructions on how to upload the machine.

2002 lexus es 300 service schedule. Most of the time, 2002 lexus es 300 service schedule is simply instructions on how to upload the machine. 2002 lexus es 300 service schedule Most of the time, 2002 lexus es 300 service schedule is simply instructions on how to upload the machine. 2002 LEXUS ES 300 SERVICE SCHEDULE The owner's manual contains

More information

For personal use only. DIGITAL PERFORMANCE GROUP Annual General Meeting 29 November 2013

For personal use only. DIGITAL PERFORMANCE GROUP Annual General Meeting 29 November 2013 DIGITAL PERFORMANCE GROUP Annual General Meeting 29 November 2013 FY13 Financial Result 35,000 30,000 29,856 FY12 FY13 25,000 23,861 20,000 15,000 10,000 5,000 - (5,000) 3,055 2,767 1,123 1,164 (1,932)

More information

Support across the value chain. Expertise for Offshore Renewables Projects. rpsgroup.com/downstream

Support across the value chain. Expertise for Offshore Renewables Projects. rpsgroup.com/downstream Downstream Consultancy Support across the value chain Expertise for Offshore Renewables Projects rpsgroup.com/downstream 2 Downstream Consultancy RPS Energy a global energy consultancy n RPS Energy is

More information

ACCELERATING SALES DEVELOPMENT WITH CRM. A best practice guide to integrating sales and CRM

ACCELERATING SALES DEVELOPMENT WITH CRM. A best practice guide to integrating sales and CRM ACCELERATING SALES DEVELOPMENT WITH CRM A best practice guide to integrating sales and CRM Accelerating Sales Development with CRM A best practice guide to integrating sales and CRM In a web enabled business

More information

Tesla Motors, Inc. Fourth Quarter & Full Year 2013 Shareholder Letter

Tesla Motors, Inc. Fourth Quarter & Full Year 2013 Shareholder Letter Tesla Motors, Inc. Fourth Quarter & Full Year 2013 Shareholder Letter Record 6,892 Model S vehicles sold and delivered in Q4 World s highest Consumer Reports customer satisfaction score of 99/100 Q4 auto

More information

Automotive CRM Shared Service Centres: Enabling Customer Dialogue

Automotive CRM Shared Service Centres: Enabling Customer Dialogue Automotive the way we see it Automotive CRM Shared Service Centres: Enabling Customer Dialogue A Smart Approach to Fast, Efficient and High Quality CRM Execution Under the guiding principle of profitable

More information

EAK0284B10A1 EZ-Stream Vehicle Interface Software and Hardware

EAK0284B10A1 EZ-Stream Vehicle Interface Software and Hardware New Product Release Sales Bulletin Service Bulletin Service Procedure Calibration Procedure Operation Procedure Part / Accessory Release Date: December 2010 Priority Status: None Model(s) Affected: EEWA541,

More information

First Quarter 2008. Press Conference, April 25, 2008

First Quarter 2008. Press Conference, April 25, 2008 First Quarter 2008 Press Conference, April 25, 2008 Group Highlights 2 First Quarter Business environment Europe slower growth North America weak and Japan pre-buy Strong development in Asia and other

More information

This is a licensed product of Ken Research and should not be copied

This is a licensed product of Ken Research and should not be copied 1 TABLE OF CONTENTS 1. The US Used Car Industry Introduction 2. The US Used Car Market Size, 2006-2011 2.1. By Revenue, 2006-2011 2.2. By Units Sold, 2006-2011 2.3. By Late Model Sales, 2006-2011 3. The

More information

Marketing Manager - Competitive Salary + Bonus & Benefits - West London

Marketing Manager - Competitive Salary + Bonus & Benefits - West London Marketing Manager About the Job Marketing Manager - Competitive Salary + Bonus & Benefits - West London Reports to: Direct Reports: CEO Marketing Executive (Copywriting) Marketing Executive (Tender Management)

More information

For the year ended: 31 Mar 31 Mar (million ) 2011 2012 Change Net sales. 772.3 913.4 +18.3% Gross profit 637.0 755.5 +18.6%

For the year ended: 31 Mar 31 Mar (million ) 2011 2012 Change Net sales. 772.3 913.4 +18.3% Gross profit 637.0 755.5 +18.6% Results highlights For the year ended: 31 Mar 31 Mar (million ) 2011 2012 Change Net sales 772.3 913.4 +18.3% Gross profit 637.0 755.5 +18.6% % of Net sales 82.5% 82.7% +0.2 pp Operating profit 132.1 152.3

More information

SPENCER LOCK CEO Inchcape Australasia

SPENCER LOCK CEO Inchcape Australasia SPENCER LOCK CEO Inchcape Australasia Market Overview Population 22.1 million Language English Currency Australian Dollar Capital City Canberra GDP US$1.2 trillion Australia has had one of the most outstanding

More information

AEB REAL WORLD VALIDATION USING UK MOTOR INSURANCE CLAIMS DATA

AEB REAL WORLD VALIDATION USING UK MOTOR INSURANCE CLAIMS DATA AEB REAL WORLD VALIDATION USING UK MOTOR INSURANCE CLAIMS DATA Murray Doyle Alix Edwards Matthew Avery Thatcham MIRRC Research UK Paper Number 15-0058 ABSTRACT City Safety is a low-speed autonomous emergency

More information

The Requirement. The Organisation

The Requirement. The Organisation Scania Case Study ConsultCRM: Scania ConsultCRM: Scania The Organisation The Requirement Scania is a leading manufacturer of heavy trucks and buses as well as industrial and marine engines.the company

More information

Laptops on 4 wheels. New service processes for the automotive industry. Marko Weiße ProSTEP ivip Symposium 2006 26.04.2006

Laptops on 4 wheels. New service processes for the automotive industry. Marko Weiße ProSTEP ivip Symposium 2006 26.04.2006 Laptops on 4 wheels New service processes for the automotive industry ProSTEP ivip Symposium 2006 26.04.2006 Todays independent electronic systems from different suppliers will be integrated in the future

More information

Do Dealers Profit from Fluctuations in the COE System? An analysis of the relationship between car prices, dealer s profits and COE costs

Do Dealers Profit from Fluctuations in the COE System? An analysis of the relationship between car prices, dealer s profits and COE costs Do Dealers Profit from Fluctuations in the COE System? An analysis of the relationship between car prices, dealer s profits and COE costs LOW Joo Hui & LIM Yong Long 1 Abstract Anyone who wishes to register

More information

A.P. Eagers 2015 First Half Results August 2015

A.P. Eagers 2015 First Half Results August 2015 A.P. Eagers 2015 First Half Results August 2015 2015 Half Year Highlights Record PBT $59.5m up 29.5% Record NPAT $44.1m up 32.2% Record Basic EPS 24.5 cents up 31.0% Record Full Franked interim dividend

More information

TXT e-solutions. Corporate Overview September 2015

TXT e-solutions. Corporate Overview September 2015 TXT e-solutions Corporate Overview September 2015 FY 2014 & H1 2015 Results FY 2014 (Actual) H1 2015 Revenues: 55.9 m (+6.3%) 31.1 m (+13.2%) EBIT 5.5 m (+10%) 2.8 m (+22.8%) Free Cash Flow 9.3% of Rev.

More information

INTRODUCTION WHAT IS THE LEASE CAR SCHEME? WHO CAN JOIN THE SCHEME?

INTRODUCTION WHAT IS THE LEASE CAR SCHEME? WHO CAN JOIN THE SCHEME? Introduction What is the lease car scheme? Who can join the scheme? How much will it cost? Is it cheaper than owning my own car? Can I choose any make of car? Who is insured to drive the car? What is included

More information

Tesla Motors Investor Presentation Spring 2012. Copyright 2012 Tesla Motors, Inc.

Tesla Motors Investor Presentation Spring 2012. Copyright 2012 Tesla Motors, Inc. Tesla Motors Investor Presentation Spring 2012 Forward-Looking Statements Certain statements in this presentation, including statements relating to the development, testing, performance, pricing, attributes,

More information

Toyota s s Global Strategy

Toyota s s Global Strategy Toyota s s Global Strategy Moving toward Global Motorization April 16, 2003 Toyota Motor Corporation 1 Cautionary Statement with Respect to Forward-Looking Statements This presentation contains forward-looking

More information

Super Retail Group Presentation. Macquarie Securities 2013 Australian Conference. Peter Birtles Managing Director and Chief Executive Officer

Super Retail Group Presentation. Macquarie Securities 2013 Australian Conference. Peter Birtles Managing Director and Chief Executive Officer Super Retail Group Presentation Macquarie Securities 2013 Australian Conference Peter Birtles Managing Director and Chief Executive Officer Group Structure To provide solutions and engaging experiences

More information

New car dealerships (June 2013) (see Attachment 1 Map of existing auto dealerships in Bellevue).

New car dealerships (June 2013) (see Attachment 1 Map of existing auto dealerships in Bellevue). New car dealerships (June 2013) (see Attachment 1 Map of existing auto dealerships in Bellevue). Northup/NE 20th Acura of Bellevue Bentley, Lamborghini, Rolls Royce BMW of Bellevue Land Rover / Jaguar

More information

Results Presentation FY2014

Results Presentation FY2014 Results Presentation FY2014 Important Notice This presentation has been prepared by the Company and its contents have been reviewed by the Company s Sponsor, CIMB Bank Berhad, Singapore Branch ( Sponsor

More information

Driving customer centricity for the modern automotive market

Driving customer centricity for the modern automotive market Eng s 14 th annual summit Driving customer centricity for the modern automotive market Shopping behaviour of modern society is dynamically changing and moving increasingly towards a digital communication

More information

How international expansion is a driver of performance for insurers in uncertain times

How international expansion is a driver of performance for insurers in uncertain times How international expansion is a driver of performance for insurers in uncertain times Accenture Global Multi-Country Operating Model Survey May 2009 Copyright 2009 Accenture. All rights reserved. Accenture,

More information

Maximising supply chain throughput with existing infrastructure

Maximising supply chain throughput with existing infrastructure Maximising supply chain throughput with existing infrastructure Improve customer service without capital outlay 1 the CHALLENGE SUPPLY CHAIN AND LOGISTICS Increasing global complexity and uncertainty is

More information

Next Generation Car Buyer Study

Next Generation Car Buyer Study AutoTrader.com Next Generation Car Buyer Study Executive Summary August, 2013 Who are Millennials? Millennials are in late adolescence or young adulthood YOUNG MILLENIALS OLDER MILLENIALS GEN X BABY BOOMERS

More information

PRESS RELEASE 9M 2015 results Ageas UK, 4 November 2015

PRESS RELEASE 9M 2015 results Ageas UK, 4 November 2015 PRESS RELEASE 9M 2015 results Ageas UK, 4 November 2015 Ageas UK announces nine month profitable performance Executive Summary Solid year on year profit Net profit of GBP 46.9 million compared to an underlying

More information

Allmakes DMS Dealer Management System

Allmakes DMS Dealer Management System Allmakes DMS Dealer Management System Workshop job cards Vehicle sales Stock control Service histories Purchase orders Postcode look up SMS Text Messaging Service reminders EPOS & barcoding Sage line 50

More information

Full-year results 2014. December 02, 2014

Full-year results 2014. December 02, 2014 Full-year results 2014 December 02, 2014 Disclaimer Stabilus S.A. (the Company, later Stabilus ) has prepared this presentation solely for your information. It should not be treated as giving investment

More information

Just-in-Time Marketing: Lessons from the Masters

Just-in-Time Marketing: Lessons from the Masters Just-in-Time Marketing: Lessons from the Masters Marketers have changed the way they engage consumers, but have their changes taken them all the way back to the factory floor where marketing is produced?

More information

Delivering Sustainable Growth. Bill Seeger

Delivering Sustainable Growth. Bill Seeger GKN Delivering Sustainable Growth Bill Seeger Overview GKN is now well positioned to deliver sustainable growth following the completion of significant restructuring initiatives GKN s aim of delivering

More information

For personal use only

For personal use only ASSET MANAGEMENT MASTER CLASS PRESENTATION BY MCMILLAN SHAKESPEARE LIMITED ABE TOMAS MANAGING DIRECTOR FLEET AND FINANCIAL PRODUCTS 23 RD OCTOBER 2014 P 2 Agenda Outcomes Australian and UK market Basel

More information

Maximize Sales and Margins with Comprehensive Customer Analytics

Maximize Sales and Margins with Comprehensive Customer Analytics Q Customer Maximize Sales and Margins with Comprehensive Customer Analytics Struggling to connect the dots between Marketing, Merchandising and Store Ops? With the explosion of customer interaction systems,

More information

MORE PROFITABLE SALES STRATEGIES.

MORE PROFITABLE SALES STRATEGIES. 1 MSXI SALES EXCELLENCE SOLUTIONS MORE PROFITABLE SALES STRATEGIES. fueled by challenge. powering success.sm 2 GLOBAL AUTOMOTIVE EXPERTISE. MSXI s Sales Excellence Solutions systematically optimize your

More information

Jeff Edwards Head of Global Hotels Group June 2013

Jeff Edwards Head of Global Hotels Group June 2013 Jeff Edwards Head of Global s Group June 2013 Agenda Why? Industry context and business opportunity Distribution strategy and business proposition IT Competitive environment Our strategy Our product offering

More information

Extended warranty programmes, used vehicles schemes, roadside assistance packages and fleet management solutions

Extended warranty programmes, used vehicles schemes, roadside assistance packages and fleet management solutions Extended warranty programmes, used vehicles schemes, roadside assistance packages and fleet management solutions Company Service Warranty programmes 2 COMPANY 3 Company EASYDRIVE Is a fleet management

More information

Truck aftersales: Roadmap to excellence. Roland Berger Strategy Consultants GmbH Automotive Competence Center July. 2014

Truck aftersales: Roadmap to excellence. Roland Berger Strategy Consultants GmbH Automotive Competence Center July. 2014 Truck aftersales: Roadmap to excellence Roland Berger Strategy Consultants GmbH Automotive Competence Center July. 2014 Executive summary In recent years, the importance of commercial vehicle aftersales

More information

Testimony of. Greater New York Automobile Dealers Association National Automobile Dealers Association

Testimony of. Greater New York Automobile Dealers Association National Automobile Dealers Association Testimony of Greater New York Automobile Dealers Association National Automobile Dealers Association October 28, 2014 City Council Consumer Affairs Committee City of New York Presented by: Mark Schienberg,

More information

ANNOUNCING THE CAR BOOK BEST BETS FOR 2014

ANNOUNCING THE CAR BOOK BEST BETS FOR 2014 For Immediate Release March 3, CONTACT: Peter Kitchen 202-737-0766, peter@jagillis.com ANNOUNCING THE CAR BOOK BEST BETS FOR 34 th Edition: Jack Gillis and The Center for Auto Safety Reveal Best and Worst

More information

SCM, CRM, BI, and ICE

SCM, CRM, BI, and ICE I. SUPPLY CHAIN MANAGEMENT (SCM) For example, a company the size of Wal-Mart, with operations all over the world and tens of thousands of suppliers, supply chain management and ITbased supply chain management

More information

FORD MOTOR COMPANY SUBMITS BUSINESS PLAN TO CONGRESS; PROFIT TARGET, ELECTRIC CAR STRATEGY AMONG NEW DETAILS Based on current business planning

FORD MOTOR COMPANY SUBMITS BUSINESS PLAN TO CONGRESS; PROFIT TARGET, ELECTRIC CAR STRATEGY AMONG NEW DETAILS Based on current business planning FORD MOTOR COMPANY SUBMITS BUSINESS PLAN TO CONGRESS; PROFIT TARGET, ELECTRIC CAR STRATEGY AMONG NEW DETAILS Based on current business planning assumptions, Ford expects both its overall and its North

More information

Automotive Report 01/14

Automotive Report 01/14 Automotive Report 01/14 Analysis of New Car Registrations in Europe and Italy - January 2014 - Arthur D. Little S.p.A. Corso Monforte, 54-20122 Milan Via Sardegna, 40-00187 Rome Italy Tel. +39 02 67 37

More information

OCD CONSULTING, LLC. Serving the Nation s Retail Automotive Industry. Strategic Compensation Plans

OCD CONSULTING, LLC. Serving the Nation s Retail Automotive Industry. Strategic Compensation Plans A White Paper from: OCD CONSULTING, LLC Serving the Nation s Retail Automotive Industry Strategic Compensation Plans Aligning Sales Management Compensation with Corporate Strategies Published OCD CONSULTING,

More information

FY2015 Financial Results

FY2015 Financial Results FY2015 Financial Results MIRAI Toyota Motor Corporation May 8, 2015 Cautionary Statement with Respect to Forward-Looking Statements This presentation contains forward-looking statements that reflect Toyota

More information

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services

Digital Strategy. Digital Strategy. 2015 CGI IT UK Ltd. Digital Innovation. Enablement Services Digital Strategy Digital Strategy Digital Innovation Enablement Services 2015 CGI IT UK Ltd. Contents Digital strategy overview Business drivers Anatomy of a solution Digital strategy in practice Delivery

More information

Vehicle and fuel technology - now and in the future

Vehicle and fuel technology - now and in the future Vehicle and fuel technology - now and in the future Cheltenham Low Carbon Partnership Cheltenham Borough Council 11 th May 2010 Jonathan Murray Deputy Director, Low Carbon Vehicle Partnership Low Carbon

More information

Orange County Auto Outlook

Orange County Auto Outlook Comprehensive Information on the Orange County Automotive Market Quarterly Report Fourth Quarter 2006 (Released: February 2007) Orange County New Retail Light Vehicle Registrations Predicted to Level Off

More information

Improving Dealership Operations With the DCM Dealer Capabilities Model

Improving Dealership Operations With the DCM Dealer Capabilities Model QMA/AMI Management LLC Automotive Retail & Distribution Business Advisory Services Improving Dealership Operations With the DCM Dealer Capabilities Model What do we do first? How do we stay focused? WHAT

More information

BUSINESS-TO-BUSINESS MARKETING 2014-2015

BUSINESS-TO-BUSINESS MARKETING 2014-2015 BUSINESS-TO-BUSINESS MARKETING 2014-2015 Published by Richard K. Miller & Associates (RKMA) February 2014 biennial 316 pages ISBN# 9781577831969 PART I: MARKET OVERVIEW 1 BUSINESS-TO-BUSINESS MARKETING

More information

Customer Experience Programs in B2B

Customer Experience Programs in B2B Customer Experience Programs in B2B Empowering retention strategies in the age of the customer This white paper addresses: Why measurement programs need to change Six proven steps for a successful measurement

More information

Making Measurement Meaningful

Making Measurement Meaningful Making Measurement Meaningful Why do we measure media and advertising? Track progress = Is everything going to plan? Analyse = Why isn t it going to plan? Fix the problem. Gain insight = Give me a better

More information

Strategic and Operational Overview May 11, 2016

Strategic and Operational Overview May 11, 2016 Strategic and Operational Overview May 11, 2016 Safe Harbor Statement This presentation contains several forward-looking statements. Forward-looking statements are those that use words such as believe,

More information

Aplica 50% de Descuento en la siguiente lista Con Restricciones MANUALES AUTOMOTRICES EN INGLES

Aplica 50% de Descuento en la siguiente lista Con Restricciones MANUALES AUTOMOTRICES EN INGLES Aplica 50% de Descuento en la siguiente lista Con Restricciones MANUALES AUTOMOTRICES EN INGLES Chilton.- LABOR GUIDE 2012 DOMESTIC VEHICLES CHRYSLER, FORD Y GM... $ 3,000.- Chilton.- LABOR GUIDE 2012

More information

Extended Warranties for New and Used Cars in Europe

Extended Warranties for New and Used Cars in Europe Extended Warranties for New and Used Cars in Europe Report Prospectus October 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What is the rationale?

More information

CHASE: YOUR RESOURCE FOR ALL YOUR FINANCIAL NEEDS

CHASE: YOUR RESOURCE FOR ALL YOUR FINANCIAL NEEDS CHASE: YOUR RESOURCE FOR ALL YOUR FINANCIAL NEEDS With the financial strength of Chase, Jaguar Financial Group and Land Rover Financial Group have provided our customers and dealers competitive financial

More information

Safe Harbor Statement

Safe Harbor Statement Safe Harbor Statement Statements in this presentation relating to Oracle's future plans, expectations, beliefs, intentions and prospects, are "forwardlooking statements" and are subject to material risks

More information

UNIVERSAL TECHNICAL INSTITUTE

UNIVERSAL TECHNICAL INSTITUTE 2008 BMO Capital Markets 8th Annual Back to School Education Conference UNIVERSAL TECHNICAL INSTITUTE 1 September 10, 2008 Safe Harbor This presentation may include predictions, estimates or other information

More information

Mining & Construction Transforming your fleet performance

Mining & Construction Transforming your fleet performance Mining & Construction Transforming your fleet performance Giving you greater focus on your business Today s difficult economy challenges organisations within the mining and construction sector to deliver

More information

RadioWorks for Car Sales

RadioWorks for Car Sales 1. Summary 2. Observations 3. Introduction 4. Radio Advertising 5. The Car Dealership Market 6. Radio Advertising for Car Dealerships 7. Summary 8. Key Facts and Figures 9. Source Information 10. Appendix

More information

The Digital Performance Benchmark. What distinguishes world class digital from the rest of the pack?

The Digital Performance Benchmark. What distinguishes world class digital from the rest of the pack? The Digital Performance Benchmark What distinguishes world class digital from the rest of the pack? Digital Performance The future is digital The digital landscape is rapidly evolving. With customers across

More information