Milestone Customer Story August 2007

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1 Charles Koch Arena at Wichita State University uses Homeland Security funding for IP video surveillance to ensure greater safety and security for the crowds attending sports events It s so easy and fast to see what is going on: we re handling our security proactively. The networked surveillance approach also saved costs by letting us use the existing IT infrastructure. The system can help us reduce some labor costs for static observation posts of officers at specific stations every hundred feet on the concourse. We can then use those resources more efficiently by shifting them to other functions allowing them to deal with more conflicts or problems, making much better use of our time and dollars spent for security. - Chief Paul W. Dotson, Chief of Police at Wichita State University Challenges: In large public sports venues where emotionally charged crowds gather and move about, there can be some civil disorder, especially with intoxicated people, and anyone generally not respectful of others. There can be problems, especially between over-zealous fans. Folks can get angry when someone stands up in front of them so they cannot see. The mix of campus and urban community also has the potential to involve more risk of assaults or theft. The campus police wanted to ensure the best safety net for guarding this environment proactively to maintain the highest levels of safety and enjoyment. Solution: Milestone XProtect Enterprise IP video surveillance software is installed on an HP Proliant server to manage, schedule, and control 31 Axis network cameras in a mix of fixed and pan-tilt-zoom (PTZ) models. Cisco switches are used in the network fiber optic infrastructure that was already in place from the building s major renovation in

2 Advantages: Using the IT network in place, setting up the cameras was a quick and easy installation. Excellent overview of the entire facility provides the campus officers with the ability to be proactive about safety in this busy venue. They watch live images in the surveillance to monitor crowd flow, check body language, and send police to head off situations before they can escalate. When incidences do occur, they have the recorded video to resolve any questions or to use as evidence, also to analyze the environment for improvements. Outdoor cameras cover similar issues, as well as helping to manage deliveries. The Charles Koch Arena at Wichita State University has more than 10,000 seats, and draws full capacity crowds at least once a week. People come from both the university and the surrounding community. The games are always sold out, including the season tickets. Basketball and volleyball are the main activities enjoyed, as well as some musical concerts. The arena building used to be called the Henry Levitt Complex but was remodeled over three basketball seasons several years ago. There was no security system before, except for some alarms where they handle the ticket money. After the renovation, there was an opportunity to implement a brand new surveillance system with the latest technology: IP video using the Milestone XProtect software platform and Axis network cameras was chosen, delivered by ISG Technology. Homeland Security funding covered the costs of purchasing the new surveillance system. This project came to about $50,000 not including the physical installation, which the university elected to do themselves to save money. They had the expertise for implementing an IP networked solution in their own IT department s Office of University Telecommunications. Chief Paul W. Dotson relates that the Koch Arena was identified as one of the top 20 critical infrastructures by the state and federal Homeland Security. We need to have the best safety possible. This university is a community-based institution so much of our public are students, former students, and neighbors. Doing a vulnerability assessment of our sports venues on this campus, working together with the Department of Homeland Security, we identified that we had gaps in our safety net for such largely populated venues. The federal solution in funding was well-placed to address this proactively, he says. Thousands of people to protect There are 14,000 students at WSU, the third largest state university in Kansas and the only urbanbased one with a metropolitan population of 450,000. The Chief has 25 police officers and four Safety Officers - larger than most city police departments in the state. It is mostly a rural-based economy outside Wichita as the largest city in the state, with an urban police force of 650 officers. WSU is also surrounded by another 200 sheriff deputies who patrol the county and the city. So we have quite a safety net we can coordinate with. It s all about partnerships and coordinating our services. There s a half-mile buffer zone that surrounds the main campus. About 500 urban index crimes occur per semester contrasted to less than 100 committed on campus. The most violent or repetitive property crimes that occur in the community would be homicide, rape, aggravated assault, robbery, burglary, car theft, etc. We have relatively low crime reports compared to the public 2

3 community, but with the arena or any situation that mixes the public with the student body, it adds more risk factors to be taken into account, recounts the Chief. This new system we ve installed in our largest sports venue will continue to keep that kind of crime deterred from occurring in this area, and help us to apprehend any offenders more easily. The images allow us to track movements and also to find vulnerabilities we can address and improve to help prevent future incidents. Target Hardening and CPTED Chief Dotson continues: Since 9/11 and tragic events that have occurred in other communities nationwide, we have a whole new approach at our fingertips to help deal with this: our IP surveillance can be the critical piece to make the difference in solving a crime and keeping people safe. We look at it as a target hardening approach to make it more difficult for crimes to occur. If people want to commit anti-social behavior, we signal clearly that we have a much higher level of security than ever before which works as prevention, as well. Having the system in place allows not only looking into specific incidents to assign responsibility for behavior for a court of law, but more importantly, it helps identify weaknesses in the safety net. When we target-harden a location, we assess vulnerabilities for structural or geographic areas to identify where modifications can help us monitor better, like around rest rooms or concession stands - the areas people will populate and use most. Wherever the pathways are, we have the surveillance. We also look for secluded areas like nooks and crannies where people could be pulled out of sight, to be able to make apprehensions quickly. It s a very proactive approach to safety, concludes Chief Dotson. He describes their belief in CPTED Crime Prevention Through Environmental Design. This school of thought in criminology is where one strictly considers the environment and the use of it by people, in order to determine how to modify the environment with the intention to reduce the opportunity for people to intentionally harm someone or take property. A sense of guardianship is created through an environment of deterrence to potential offenders that they are being watched in this case by people physically and via cameras. It is known that there is protection in the area and should they choose to grab that backpack someone has put down there is a high risk of being caught, so they do not do it. We conducted a CPTED review of the library in 2005 and recommended removal of some bookcases in the entrance that looked nice but acted as big barriers preventing the people in the computer and work areas from being seen by the library staff, who are the guardians of that environment. After that, we saw a drop in the misbehavior that was going on in there: civil disorder and computer use that was inappropriate to a learning space, explains Chief Dotson. In the Koch Arena, when the action is going on inside during the game, there would be reduced guardianship of the areas in the concourse where people think they will not be seen and therefore a greater chance for crime to occur. 3

4 By increasing the sense of high risk for their behavior with the Milestone surveillance, we are decreasing our security risks significantly, states the Chief. Good partner collaboration John S. Rankin, Director of the Office of University Telecommunications, explains: We take care of the arena and all of the other buildings in the university. We wired this arena facility internally ourselves during the reconstruction so we were familiar with it to begin with, all the pathways that would be needed. Joey Hutto is the technician who has been doing all of the work on our new IP installation and has been instrumental in making it happen. Joey Hutto, Network Technician in Rankin s department, says: We re the installers of the system and will do the maintenance of it, but the campus police are the ones who operate it. We had never done a security installation of this magnitude before. We had never dealt with these domes, this style of camera. We started the installation in August of 2006 and finished it in about a month. We were able to utilize some wiring we already had in place, and just add a few more. It went really fast! ISG Technology and WSU report that this project is a good example of how an integrator and a client can work well together implementing this new technology because it is Ethernet based. It was a natural fit to combine the skills for this physical installation that likely would have required paying an outside contractor more to do coaxial cabling work for the old analog approach, whereas the university had their own expertise in-house for the IP network installation. The open system approach using the IT network made it more affordable. ISG Technology was impressed with how well the project went, and how professional the installation was. We were handed blueprints and ISG Tech advised us on camera locations after walkthroughs of the buildings, to get the best coverage for the money available. The downstairs tunnel by the locker rooms had always been a security concern, after the main concourse which had the first priority focus, states Rankin. The curving ceilings along the roundabout concourse have air conditioner units with a pathway of concrete flooring you can walk along, so that was used to do all the wires for the devices and cameras, as well as the phones. It s a good design the architects put together, where we were involved in the re-construction of the building and were able to give them the input to include these, in preparation for such future needs, adds Hutto. 4

5 Well suited to blend with the architecture The project requirements include the ability to look at the entire facility with the surveillance system, but to have it installed in such a way as not to detract from the attractive looks of the facility. The cameras are installed periodically around the building s architecture. We tried to make sure everything blended in with the look of the facility as much as possible, lined up on a radius as the building curves around, aligning the devices like the lighting, the smoke alarms, the sprinklers, etc., observes Rankin. Most of the cameras are installed around the walkway to monitor the flow of people coming into the arena, along the concourse, through all the entrances and exits, the hallways downstairs outside the locker rooms, by the elevators, and in the front room ticket area. Inside the arena, an extra special effort was made when installing the cameras on the huge scoreboard that lowers from the giant domed ceiling of the arena. The scoreboard comes down from the ceiling for service so it made sense to put the Axis 231 pan-tilt-zoom cameras right on each corner, says Hutto. We had custom brackets made to fit the cameras up there, and we placed an Ethernet switch where there already was fiber network cabling installed I took two strands out of that. It came out looking really nice and these four PTZs give superb coverage of the entire arena. These cameras can be zoomed in and out, and moved around the seats during the events for clear views of everything that is going on. The overview is excellent and detailed coverage is also provided. The campus police are using the Milestone system live in real-time or after events to play back recorded images from the software to check or resolve an incident or to analyze for improvements to their security procedures and safety issues. In the entrance hallways they have used the positionable, fixed Axis 216 FD camera, with Power over Ethernet (PoE) and audio. This is a discreet mini-dome look that does a good job. We ll also look at the Axis 225FD day/night camera which is a bit larger and handles low-light situations better in some locations, adds Hutto. In addition, there are four exterior cameras installed: two on the North side of the building and two on the East by the Cessna Stadium. The outdoor cameras also allow monitoring of delivery trucks with supplies and any safety issues to be covered there. Cisco network switches are used and an Avaya telephone system. There is a gigabit link to feed the building and a gigabit running to all of the phone rooms. Everything is operating over fiber optics - all brand new CAT5e wiring. The surveillance system has 2 TB of RAID 5 SCSI storage and that is sufficient for a 31-camera load so we re not leaning on any of the university storage, adds Hutto. 5

6 We re keeping it all in the box at the server level using HP s ML350 Proliant server with SCSI hard drive in a RAID 5 array. The infrastructure in the building is Cisco 3750s with 802.3af PoE to the cameras. Archiving is after 24 hours, keeping with 14 days retention. The West Campus and the Charles Koch Arena at WSU were two separate Milestone/Axis security system installations with ISG Tech and the largest ones at Wichita State University all running over one campus LAN (Local Area Network). It s a huge advantage to have this campus-wide network and to be able to throw up new cameras at any time, as needed, concludes John Rankin. Learn more about the Charles Koch Arena here: About ISG Technology ISG Technology Inc. is a Certified Milestone Partner, Axis Gold reseller and Cisco Systems Premier Partner. ISG provides innovative technology solutions to a variety of businesses through locations in Kansas, Missouri and Oklahoma. With expertise in a wide variety of platforms, the ISG advantage stems from over 20 years in the technology business helping customers master new, more efficient ways of working. About Axis Communications Axis increases the value of network solutions. The company is an innovative market leader in network video and print servers. Axis' products and solutions are focused on applications such as security surveillance, remote monitoring and document management. The products are based on in-house developed chip technology, which is also sold to third parties. Axis was founded in 1984 and is listed on the Stockholm Stock Exchange (XSSE: AXIS). Axis operates globally with offices in 17 countries and in cooperation with distributor and system integrators in some 70 countries

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