University Safety EMERGENCY GUIDE

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1 University Safety EMERGENCY GUIDE

2 Emergency Guide for the McGill Community 1 Introduction Immediate and appropriate responses to emergency situations can save lives and reduce damage. This Emergency Guide contains basic reference information, procedures and key phone numbers to help you react to emergency situations on campus. Please read this Guide in order to familiarize yourself with campus emergency procedures. 2 How to prepare in case of emergency Read this Emergency Guide thoroughly and keep it on hand. Participate in drills and training. Have and rehearse a departmental/office emergency plan consistent with the Emergency Guide. Become familiar with at least two exits from your work area to the outside of your building. Learn the location of pull stations and extinguishers. Take a CPR and first aid course. Keep an emergency kit that includes the following supplies: Flashlight and spare batteries Medication (3 days worth) Battery-operated radio Clothing (1 complete change Non-perishable food Water (at least 4 litres) of clothing) Personal hygiene items Copy of emergency contact numbers. The best prevention programs cannot eliminate the possibility of a serious emergency on campus. Who to call IN CASE OF AN ACCIDENT OR INCIDENT REQUIRING AMBULANCE, FIRE AND POLICE CALL 911 Then call Security Services so that they can direct emergency vehicles to the location (Downtown) (Macdonald) EMERGENCY GUIDE University Safety 2

3 3 Who to call in an Emergency If external help is required (police, ambulance, fire department): Call Emergency Services: 911 Security monitors and records all 911 calls placed from McGill landlines on the Downtown campus. If you are calling from a cell phone, public pay phone or from Macdonald campus: Call 911 AND Security If internal help only is required: Call Security at (Downtown) or at (Macdonald). Accidents, hazardous spills, critical breakdowns, plumbing or electrical services and gas smells are examples of incidents that can be handled by Security. Emergency Phones Located throughout both campuses, inside the main entrance of most major McGill buildings and in every elevator on campus. Look for the blue night light. Simply press the red button to connect to Security. A mobile patrol will be dispatched to provide required assistance. Emergency phone What you will be asked: 1 Your name and phone number 2 Location of the incident 3 Nature of the incident 4 Number of injured people and nature of injuries 5 Nearest building entrance that emergency personnel can use 6 To have someone who will meet emergency personnel outside building 7 To stay on the line If your call to Security gets interrupted Please call again. Some emergency phones disconnect automatically to avoid tying up emergency lines. If an emergency phone is out of service Please report it immediately to Security. Public telephones on campus No-charge calls to 911 and Security. EMERGENCY GUIDE University Safety 3

4 Fire and Smoke If you detect fire or smoke 1 Pull the fire alarm. 2 If safe to do so, use a fire extinguisher on the fire. 3 Exit the building calmly using the fire exit staircases only. Do not use elevators or escalators. 4 Once outside call 911 and Security at 5 Inform the authorities of: the location and nature of the fire, the unsafe exits, persons requiring assistance and their location, other pertinent details. 6 Wait for authorization from emergency personnel before re-entering the building. Follow the instructions of the evacuation team. EMERGENCY GUIDE University Safety 4

5 Medical Emergencies IF YOU NEED AN AMBULANCE 1 Call 911 & 2 Call Security at (Macdonald) so that they can provide the necessary escort. IF YOU NEED FIRST AID, CPR OR AN AUTOMATED EXTERNAL DEFIBRILLATOR (AED) Call Security at They will send a trained patroller. First aid tips BLEEDING Call for ambulance. Press directly on wound with sterile gauze, sanitary napkin, clean handkerchief or bare hand. Maintain steady pressure until the bleeding stops. If an arm or leg is bleeding, keep it elevated until emergency personnel arrive. CHOKING Call for ambulance. Do nothing if the victim is coughing or gasping. If no air movement, apply abdominal thrusts. Hold the victim from behind with your hands over the belly button area; quickly squeeze in and up until the object is expelled. SEIZURE Call for ambulance. Protect victim from self-injury. After the seizure, place the victim in recovery position. Watch for vomiting to prevent the victim from choking. Keep victim comfortable in recovery position until emergency personnel arrive. SHOCK Call for ambulance. Keep victim warm and calm, with legs slightly elevated, until emergency personnel arrive. UNCONSCIOUS / UNRESPONSIVE Call for ambulance. Check for breathing: If the victim is not breathing, initiate CPR. Gently tilt the head back and lift the chin to open the airway; watch chest and listen for air from mouth. If not breathing, pinch the nose and give two slow, full breaths. Watch the chest rise and fall during each breath. If an AED is available, follow instructions and apply. Administer CPR as required. To administer CPR: press down with the palm of your hand on the middle of chest 30 times and give two breaths. Repeat until help arrives. EMERGENCY GUIDE University Safety 5

6 Elevator Emergencies If you are trapped in an elevator 1 Remain calm. 2 Press the emergency button. You will be connected directly to Security. 3 Inform Security of your location. 4 A security offi cer and elevator service staff will be dispatched to help. If you hear an elevator alarm or unusual sounds coming from an elevator Call Security at If your call to Security gets interrupted Please call again. Some emergency phones disconnect automatically to avoid tying up emergency lines. Power Outage During a power outage 1 Remain calm. 2 If emergency lighting does not come on, wait a few minutes: power interruptions are frequently of short duration. 3 Do not use candles, matches, lighters or other open fl ames as light. 4 If you work with hazardous chemicals, keep a fl ashlight available to allow you to safely shut down operations. 5 If lighting is interrupted for more than 10 minutes, notify Security at 6 Do not move around in the dark. Security will evaluate the need to evacuate the building. If you are instructed to evacuate in total darkness 1 Advise Security that you are evacuating. 2 Crawl on your hands and knees, do not stand. 3 With the back of your right hand, feel and follow the wall to your right. 4 Sweep your right hand in an up and down movement, feeling for door knobs. 5 Feel any door for heat before you open it. 6 With your left hand sweep your hand on the fl oor in front of you for obstacles or stairs. 7 Crawl down stairs backwards, feeling the steps with your feet. (Left hand on the right-hand wall). 8 Never lose contact with the right-hand wall, you will eventually fi nd the exit. EMERGENCY GUIDE University Safety 6

7 Odour Reports If you notice unusual odours in your area 1 If you are feeling ill, advise others to leave and then leave the immediate area. 2 Call the Facilities Call Centre at Clearly identify the location of the odour. The Facilities Call Centre is staffed Monday to Friday from 7:30 am to 10:00 pm. If the FCC operator is not on duty, the calls are directed to Security. NATURAL GAS If you note a heavy gas or rotten egg odour 1 Do not activate the fire alarm or turn on or off any lights, electrical appliances or cell phones. 2 Evacuate the building immediately, alerting co-workers via word-of-mouth. 3 Once outside, move away from the building. 4 From a safe location, contact Security at 5 Do not re-enter the building until instructed to do so by Security. Water Damage If you notice a flood or water leak 1 If there are electrical outlets or appliances near the leak, do not approach the water. 2 Call Facilities Call Centre at Indicate the exact location and severity of the leak. 4 If there is any possible danger, evacuate the area. 5 If you know the source of the water and are confident in your ability to stop it (i.e. by unclogging the drain, turning off the water, etc.), do so cautiously. EMERGENCY GUIDE University Safety 7

8 Hazardous Materials Spills / Emergencies IN CASE OF HAZARDOUS MATERIAL SPILLS Call Security The HAZMAT response team will be dispatched. HazMat spill tips For spills involving an immediate hazard or requiring medical assistance: Call 911 In case of personal injury, remove clothing; fl ush the affected area with warm tap water for 20 minutes. For small spills not involving danger to life or property: Confi ne the spill. Evacuate and secure the immediate area; limit access to authorized personnel. Notify your supervisor. Report all spills that can cause injury to a person or property to Security. You will be asked to provide 1 Your name 2 Your location 3 Type of spill (e.g. a solvent spill, liquid radioactive spill, biohazardous material, etc.) 4 Damage (building, floor, room number, etc.) In case of a radioactive spill / leak 1 Limit the spread of the spill. 2 Warn others in the area that a spill has occurred. Evacuation is not necessary. 3 Call Security. 4 If skin contamination has occurred, wash the affected area with warm water for 20 minutes. In case of a biological release / spill 1 Don personal protection. 2 Decontaminate the spill with appropriate disinfectant. 3 For a large spill or release of highly infectious materials, notify everyone in the area, secure the area, then call Security immediately. In case of exposure to blood-borne pathogen or needle-stick injury 1 Wash affected area with warm water and soap. 2 Call Security and seek medical attention immediately. EMERGENCY GUIDE University Safety 8

9 Earthquake During an earthquake IF INDOORS Remain indoors. DUCK, COVER and HOLD. Take cover under a table, bench or desk and hold on, or go to an interior wall, supported doorway, or hallway. Keep clear of windows that could break and large objects that could fall over. Expect fi re alarm and sprinkler systems to activate. Do not evacuate until the shaking has stopped. When evacuating, be careful and watch for falling debris. IF OUTDOORS 1 Stay outdoors. 2 Move to an open area away from trees, buildings, windows, utility poles and signs. IF IN A VEHICLE 1 Pull over, keeping away from overhead objects such as trees, buildings, utility poles, signs, tunnels and overpasses. 2 Get down as low as you can in the vehicle until the shaking stops. The McGill web site: and radio stations will broadcast information regarding class cancellations and school closings. After an earthquake Evacuate cautiously, taking your key personal belongings and any emergency supplies. Be prepared for aftershocks. Do not use elevators or turn on lights. Look for any signs of structural damage and for persons who may be injured or trapped. Watch for falling objects. Go to your evacuation meeting location. Report injured or trapped persons and any signs of structural damage to emergency personnel. Only use phone for emergencies; overloading the phone system may delay the arrival of emergency assistance. Severe Weather During a severe storm Stay safe, warm, dry and calm. Avoid driving. Go out only if you have to. If you must, dress warmly to prevent frostbite and hypothermia. Call McGill Today at to fi nd out whether the University is closed. Be prepared Check weather information regularly. Dress appropriately. Have adequate emergency supplies at your offi ce, in your car and at home. If stranded at work Choose a comfortable location with co-workers. Gather any emergency supplies that may be available. Advise Security of your location and the number of people you are with. Make yourself comfortable and look after each other. Have a family emergency plan in case you can t get home on time. EMERGENCY GUIDE University Safety 9

10 Bomb Threat What to do if you receive a bomb threat by phone: 1 Listen, remain calm and courteous. Do not interrupt the caller. 2 Obtain as much information as you can. Ask the following questions: When is the bomb going to explode? Where is it right now? What does it look like? What kind of bomb is it? What will cause it to explode? Did you place the bomb? Why? What is your address? What is your name? Exact wording of the threat: Sex of caller: Man Woman Age? Accent/ethnicity? Length of call: Number at which call is received: Name of person who answered phone: Time: Date: 3 Note identifying characteristics, if possible: Caller s Voice: Calm Angry Excited Slow Soft Loud Laughter Crying Normal Distinct Slurred Nasal Stutter Lisp Fast Familiar Ragged/Raspy Clearing throat Deep breathing Cracked voice Disguised Accent Deep Other If voice is familiar, who did it sound like? Threat Language: Well spoken (educated) Irrational Foul language Incoherent Taped message Message read by threat maker Remarks Background Sounds: Street noises Animal noises Clear Voices Music House noises Motor Other Office machinery Factory machinery Static PA system Local Long distance Booth 4 Relay the information immediately to Security 5 Write down everything you remember about the phone call you received while it is still fresh in your mind. Under no circumstances should people endanger their lives by trying to locate the bomb. Major Disaster / Terrorism In case of an incident involving major disaster or terrorism: 1 Remain calm and be patient. 2 Follow the advice of Security and/or local emergency officials. 3 Listen to your radio or television or go to the McGill web site for news and instructions. 4 If the act of terrorism or disaster occurs near you, check for injuries. Give first-aid and get help for seriously injured people. 5 Do not use the telephone unless it is a lifethreatening emergency. EMERGENCY GUIDE University Safety 10

11 Suspicious Envelopes or Packages If you receive a suspicious letter 1 If you have opened the letter, set it down gently where you first read it. Leave it alone, remain calm and avoid sudden movements. 2 Inform a co-worker in the immediate area about what has happened and ask them to call Security at 3 Move to an area where you can avoid contact with others and stay there. 4 Remain calm. Exposure does not mean that you will become sick. Security Services will make sure you receive specific information about symptoms and effective treatment. 5 If you are in an area or job where packages are received and opened routinely, have a specific plan for identifying and responding to a suspicious package and exercise that plan on a routine basis. If you notice a suspicious package 1 Do not handle the package. 2 Call Security at 3 Wait for instructions. If a co-worker receives a suspicious letter 1 Turn off any fans in the area; Security will arrange to have the building s ventilation system shut down. 2 Instruct personnel involved to move slowly to the perimeter of the room, but do not permit anyone to leave. Do not allow others into the area. If anyone enters, they will have to stay until emergency responders instruct them to leave. 3 Do not disturb any contents in the letter or note. Handling the letter may increase the chances of exposure. 4 Do not give the letter or note to others to look at. Although threats using biological agents must be taken seriously, more likely than not, they are hoaxes. If a biological agent is anthrax, it is not contagious and can be readily treated before the onset of symptoms. Common features of suspicious letters: No return address; postmark or name of sender is unusual. Excessive or inadequate postage. Handwritten or poorly typed addresses. Misspelling of common words. Restrictive markings such as Confidential, Personal, etc. Excessive weight and/or a feeling of a powdery substance. The letter is lopsided or unusually thick. Rub-on block lettering. Threat of any type of contamination. EMERGENCY GUIDE University Safety 11

12 Hostile Intruder WHEN ONE OR MORE PERSONS PARTICIPATE IN A RANDOM OR SYSTEMATIC ACTION WITH INTENT TO HARM OTHERS POSSIBLY USING FIREARMS, EXPLOSIVES, KNIVES, ETC. Do not pull the fire alarm general evacuation may not be the best action. Trust your instincts. 1 Call 911 & 2 Call Security at (Macdonald) If you can exit the buiding Exit immediately. Tell anyone you encounter to exit immediately. Call 911 and Security at If you can t exit the building Because of the proximity of the intruder or for any other reason: If you are in an area that can be locked, remain there. If you are in a public space or hallway, enter the nearest secure room and remain inside. Stay away from windows, close blinds, lock doors, turn off lights and take cover. Keep quiet and do not open the door to anyone. If there is a phone, quietly call 911 and Security. When calling for help, provide 1 Your name 2 Location of the incident (be as specific as possible) 3 Number of suspects as well as a physical description (if possible) and 4 Your current location What will the police do? Police will enter the building ASAP and proceed directly to the area of the incident. Early in the incident, their main goal will be to neutralize the suspect(s). They therefore may not begin to rescue people immediately. Please remain as calm as possible and follow the officers instructions. After the first responding officers enter the building, a rescue team will find and help everyone evacuate the building safely. Know your surroundings, including exit doors and staircases, as well as where these staircases and doors lead. If the intruder enters your immediate area, or if you have been injured, play dead (try not to move). This protocol was devised in consultation with security experts for the protection of McGill students, faculty, staff and visitors. These recommendations are based on observed behaviour in such situations and on what other institutions have learned from their own experiences with hostile intruders. You may need to adapt your actions to the situation at hand. For further information, please contact McGill Security General Information at EMERGENCY GUIDE University Safety 12

13 Evacuation Evacuation Planning 1 Prepare for an evacuation as part of your department emergency plan: Know your primary evacuation route and alternate route in case the primary is not available. Emergency situations may require evacuation of your building 2 3 Know the location of the two exits nearest to you. Know your evacuation meeting location and Evacuation Monitor. Each building on campus has a volunteer evacuation team whose role is to help evacuate in a quick and orderly manner to ensure everyone s safety. Follow the evacuation team s instructions. If evacuation is required: Secure hazardous materials or equipment before leaving. Identify specifi c Move 100m from the building or to the meeting site as directed by the procedures in your department emergency plan. Calmly proceed to the nearest, safe exit. Walk, do not run, push or crowd. Check doors for heat before opening. Do not open if hot, move to the next exit. Close doors behind you. Do not lock them. Use the stairs only; do not use elevators or escalators. Stay to the right and use handrails. Assist persons with disabilities or special needs. 7 evacuation team. 8 Call 911 and Security when you are away from any danger. 9 If you have pertinent information about the evacuation (injuries, persons requiring assistance) or incident (location, nature of fi re), identify yourself and remain available to Security and the authorities. 10 Wait for authorization from emergency personnel before re-entering the building. Emergency evacuation for people with disabilities What to do when an alarm sounds in the building: 1 Make sure the evacuation team can easily locate you. 2 If needed, ask for assistance. Make sure to make yourself visible. Also, for each of the following disabilities If you have a hearing impairment The evacuation team will communicate the emergency to you and ensure someone accompanies you out of the building. If you have a visual impairment The evacuation team will explain the situation and ensure someone leads you safely out to a location familiar to you. If you are mobility impaired, but ambulatory (walking with great difficulty) The evacuation team will ensure someone escorts you safely out after the main fl ow of traffi c has passed, to avoid accidents. For extreme emergency (fi re or heavy smoke in proximity): If people ask if you wish to be picked up, you must realize that they are not trained to lift and carry a person. If you are mobility impaired with no capability of walking down stairs (e. g. severe heart problem, use of wheel chair) When the alarm rings, if possible, phone Security at (Downtown) or (Macdonald) to inform them of your location, circumstance and intention. The evacuation team will help you fi nd a location where you will wait for evacuation. They are not trained to lift and carry you out of the building. Ask someone to stay with you until the fi re department arrives. Make sure someone notifi es the authorities of your need for assistance. Persons with a disability should make sure that Security Services know that they work in the building. Shelter in Place Some emergency situations require that you remain inside instead of evacuating. In these cases, emergency personnel will advise you that shelter-in-place procedures are in effect. Procedures If you are in an area that can be locked, remain in your present location. If you are in a public space or hallway, enter the nearest secure room and remain inside. Stay away from windows, close blinds, lock doors, turn off lights, and take cover. 4 5 Call Security only in life threatening emergencies or to provide vital information. Wait until emergency personnel tell you that it is safe to leave. EMERGENCY GUIDE University Safety 13

14 Personal Safety Street Safety Tips Study the campus and neighbourhood with respect to routes between your residence and class/activities. Know where emergency phones are located. Be very careful using ATMs at night or in unfamiliar surroundings. When walking, walk in the middle of the sidewalk and walk facing oncoming traffic. Try not to overload yourself with packages or other items. Keep your hands as free as possible. Do not wear music headphones while walking or jogging. Do not read while walking or standing on a sidewalk. Present a confident and aware attitude. Walk briskly. If you carry a purse, carry it close to your body, preferably in front. Carry no more money or credit cards than you absolutely need. If you wear a purse with a shoulder strap, be prepared to let it go if snatched. Otherwise you could be knocked down and hurt. Avoid being on the street alone if you are upset or under the influence of drugs or alcohol. Know your surroundings and do not hesitate to report suspicious activities and loitering. Remain aware of your surroundings, whether alone or with a companion. Make use of your senses; listen for footsteps and voices and take note of other people in the area. Be aware that your shoes and clothing may hinder an escape. Think of what to do in case of an attack (e.g. kick off high-heeled shoes). Remember: avoid traveling alone. Avoid shortcuts. Use the student-operated service, Walksafe, after dark. McGill Walksafe Request an escort by calling or by asking a Walksafe patrol team on the street. All patrol teams are easily identified by their red jackets with McGill Walksafe on the back. McGill Walksafe is a student-run organization that provides a safe alternative to walking or taking public transportation alone at night. While not escort, Walksafe patrol teams maintain a visible presence in the McGill community. For more details you may visit their website at: Security maintains a close working relationship with the McGill Walksafe executive. When Walksafe is not available, Security agents will provide the service; contact phone number: EMERGENCY GUIDE University Safety 14

15 Emergency Phone Numbers Numéros de téléphone d urgence McGill Security Services Service de sécurité McGill (Downtown) (Centre-ville) (Macdonald) (Macdonald) Police Ambulance Fire Department 911 Police Ambulance Service d incendie Other Useful Numbers Autres numéros utiles Anonymous Information Hotline TIPS (8477) Ligne directe anonyme Counselling Service Service de counseling Drivesafe Drivesafe Emergency Measures & Fire Prevention Mesures d urgence et prévention des incendies Environmental Health & Safety Santé, sécurité et environnement Facilities Call Centre Centre d appel de la Gestion des installations Fire Prevention Office FIRE (3473) Bureau de la Prévention des incendies Lost and Found Objets perdus McGill First-Aid Society Société des premiers soins McGill McGill Today McGill Aujourd hui Mental Health Service Service de santé mentale Montreal Police (SPVM) Service de Police de la Ville de Montréal (SPVM) Neighbourhood Police Station Poste de Quartier Quebec Poison Control Centre Centre antipoison du Québec Security Services General Information Renseignements généraux Service de sécurité Sexual Assault Centre of McGill Students Society Centre d aide aux victimes d agression sexuelle de l Association des étudiants de l Université McGill Walksafe Walksafe Waste Management Program Programme de gestion des déchets March 2008

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