MISTER CA The best-in-class Call Analytics & Billing System for CISCO IP PBXs. C a l l A n a l y t i c s

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1 MISTER CA The best-in-class Call Analytics & Billing System for CISCO IP PBXs C a l l A n a l y t i c s

2 RTELWorld is a Cisco Preferred Solution Partner develops UC applications for 10+ years, working with technology partners Some modules are developed exclusively for Cisco UC its products have been tested and certified using IVT holds sound experience in UC integration. holds cross-market experience with focus in hospitality-tourism, healthcare, banking and financial verticals RTELWorld is a dedicated Partner

3 What is MISTER CA? MISTER CA is an innovative, best-in-class, call analytics and billing system for organizations that use CISCO IP & third party PBXs. It s main applications are: Accounting and billing application. A portfolio of add-ons Audio and Video Call Recording Platform Speech Analytics for recorded calls Wallboards, Dashboards and WFO for Cisco Contact Centers

4 What is Mister Metrics? Mister CA Metrics is an integrated accounting and billing application for Cisco Unified Call Manager and Call Manager Express. Moreover, there are many add-ons including integration with Active Directory-CRMs-ERPs, Phone Lock, Quotas, Cost Centers etc. There are also specific add-ons for vertical markets such hospitality, financial and healthcare. Basic System Active Directory Integration Quotas and Authorization Codes Cost Centers & Billing Click to call & Bubble Phone Lock

5 Active Directory Integration Directory Services CRM Integration Cost Control-Billing Quotas Phone Lock Bubble to PC or/to Phone Click to Call Missed Call Service Metrics Add on Modules MISTER CA Integrations with Call Manager Directory & Active Directory. It gives the ability to automatically update data in the Active Directory of the Call Manager and vice versa (eg, Display name, phone number, call forward, etc.). It is a required module for several of the following Add Ons. Creation of a Central Directory from the existing organizational databases as well as the records in the Directory Service of the Call Manager. The phonebook is accessible through Web / Html, as well as from the IP devices (those with ability to support XML applications). A Synchronization procedure will be activated between MISTER CA Directory and the corresponding Directory Service of the Call Manager. Support for integration of multiple directories. MISTER CA integration with the organization s CRM. It gives the ability to automatically update data of CRM and vice versa (client id, agent id, call numbers, duration, cost, etc.). Creates automatic s/statements for cost centers, departments, etc., for the use of IP PBX Cost and duration limits are applied to the IP PBX. This is applicable to all types of calls. The system informs the employee when approaching the limit thresholds and changes his/her call rights if exceeded. Can operate simply as an informative system without interfering with the change in user dialing rights. It can be applied to any department / cost center or to individual users with the Menu Tab. An external phone call cannot be made for example to a mobile phone if the employee has not logged-in to the PC of when the PC is in sleep-lock mode. This will be operational once the PC is active. It can be applied to any department / cost center or to individual users via the Menu Tab Create directories from the organization's existing database that synchronize with Outlook. This also applies to individual data bases. When there is an incoming call, the system creates a bubble in the lower right corner of the PC (as with the new mail), and identifies the caller. The same can also appear on the IP phone screen. (requires existence of IP device that supports XML) Create Web-based / Intranet directories from the organizations existing databases that synchronize with Outlook. This also applies to individual data bases. Click-to-call directly from within the organization's ERP, CRM, FO, HIS etc. The user double clicks the phone number in the directory and the ip phone automatically dials. Recording missed calls either individually or per group / department. Sends informative s for missed calls. (eg. every hour an with missed calls is sent to department X with the previous hour missed calls or an is automatically sent once a call is missed)

6 What is Mister Call Recording and Speech Analytics? Mister CA Call Recording for is a complete product for capturing, storing and analyzing audio and video recordings for Cisco Unified Communication systems. Mister CA Speech Analytics analyzes audio recording files and identify calls that contain cross-talks, call silence segments etc

7 What is Mister Wallboards & Dashboards? Mister Wallboards & Dashboards for Cisco Unified Communication Center Enterprise and Express, enables contact centers to make immediate decisions and optimize their performance.

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11 A small sample of Customers RTEL proven experience MISTER CA opens up new opportunities

12 A sample case study: Bank of Piraeus Background: Piraeus Bank is the largest bank in Greece with more than 850 branches, employees and serving 6.5 million customers. Call Center with 300 agents and 30+ CSQs One of its main initiatives is to think green by substantially investing at green development Situation: Piraeus Bank aims to perform green banking by investing in new technologies The Challenge: Streamline processes to enhance employee productivity and conserve resources and energy Use KPIs to monitor progress The Technology Solution: Mister Call Analytics (Metrics and Wallboards & Dashboards) The Business Results: Uses fewer resources to complete tasks and enhances productivity Immediate awareness and results of eco-friendly tasks Aligns strategies and goals with employees performance

13 What s in it for Cisco Technology Partners By enabling high level analysis, integration and monitoring to even the smallest installation, RTEL expands the Total Addressable Market for Cisco UC, increase the win-ratio in current bids, and upsell to existing installed base. Customers deploying the Mister CA reported improved better customer experience with Cisco UC leading to better utilization of the system and eventually better Return On Investment. RTEL MISTER CA opened new opportunities for Partners within the Healthcare, Banking, Financial Services, Transportation and Entertainment sectors. Any sale conducted by RTEL has a direct-immediate Pull-Through of X10 for Partners RTEL can customize applications to meet and exceed your customers needs High margin potential

14 thank you Europe Office/Headquarters RTEL SA 1 st Klm Rhodes-Kallithea Ave Rhodes Greece web: info@rtelworld.com Tel: Fax: USA Office RTEL World LLC 2525 Ponce De Leon Blvd, Suite 300 Coral Gables, Miami FL USA web: info@rtelworld.com Tel: (800) Fax: (800) Asia Office RTEL Asia 8, Burn Road, #05-13, Trivex Building S Singapore web: wongwilliam@rtelworld.com Tel: Fax: