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1 MarketsandMarkets Publisher Sample Phone: (US) or or (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm EST Fridays: 5:30am - 5:30pm EST MarketResearch.com

2 ENTERPRISE COLLABORATION MARKET Solutions (Telephony, Unified messaging, Conferencing, Collaboration platforms, Enterprise social); Services; Deployment; User Types (SME, Enterprises) Global Advancements, Worldwide Forecasts & Analysis ( ) MarketsandMarkets

3 MarketsandMarkets is a global market research and consulting company based in the U.S. We publish strategically analyzed market research reports and serve as a business intelligence partner to Fortune 500 companies across the world. MarketsandMarkets also provides multi-client reports, company profiles, databases, and custom research services. MarketsandMarkets covers thirteen industry verticals, including advanced materials, automotives and transportation, banking and financial services, biotechnology, chemicals, consumer goods, energy and power, food and beverages, industrial automation, medical devices, pharmaceuticals, semiconductor and electronics, and telecommunications and IT. Copyright 2014 MarketsandMarkets All Rights Reserved. This document contains highly confidential information and is the sole property of MarketsandMarkets. No part of it may be circulated, copied, quoted, or otherwise reproduced without the approval of MarketsandMarkets. MarketsandMarkets Sample Pages 2

4 1 EXECUTIVE SUMMARY 1.1 ABSTRACT The report on enterprise collaboration is to identify major trends and factors driving and inhibiting the growth of this market. This report also provides forecast for the period in terms of solutions and services and considers its submarkets with respect to regions as well. In the recent times, enterprise collaboration has gained more attraction due to complex communication and rapid pace of business operations. Due to which, enterprises are facing the strong need for efficient and cost-effective enterprise collaboration solutions. Efficient collaboration technologies like web and video conferencing, digital telephony, collaborative workspace, and enterprise social network are emerging which will help in enhancing the efficiency of employee, minimizing the communication overload and in reducing the operational cost. With the expansion of various organizations, enterprise collaboration market presents potential opportunity for both, solution providers and services providers. In this market, certain industry verticals are also expected to provide immense opportunities. Presently, the communication modes being used are mobile phones, wire line phones, s, conferencing systems, Instant Messaging (IM) among various others. The employees struggle to choose the right mode of communication to use for reaching out to the other party and deliver the message/information within the stipulated time duration. With collaborative communication solutions in place, the communication overload can be reduced significantly. Since, this provides ease of communication as various communications and collaborative working tools are integrated together. Also, it helps in overcoming the fast growing pace of business operations and the need for exchange of data that individuals work upon in a collaborative manner. Enterprise collaboration helps employees to Communicate, Coordinate and Collaborate with each other in the best possible manner. This report includes the sub segments of the major segment for deeper insights of various market components and driving trends. The major segments included in this report are the types of solutions, types of services, deployment types, users, verticals. It also includes the forecast for the period , and its submarkets with respect to regions including North MarketsandMarkets Sample Pages 3

5 America (NA), Europe (EU), Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America (LA); verticals; and types of users. The current CAGR for the enterprise collaboration market is %. This is expected to grow in the near future. This report will help market players in entering into new regional submarkets as well as potential verticals, as it will provide insights on the current trends and competition. 1.2 OVERALL MARKET SIZE The table and the figure given below depict the total size and Year-over-Year (Y-o-Y) growth for the enterprise collaboration market. The enterprise collaboration market is estimated to grow from $ billion in 2014 to $ billion in 2019, at a Compound Average Growth Rate (CAGR) of %, during the forecast period TABLE 1 ENTERPRISE COLLABORATION: MARKET SIZE, ($BILLION) Enterprise Collaboration Market CAGR ( ) Revenue ($Billion) Y-o-Y (%) Source: MarketsandMarkets Analysis MarketsandMarkets Sample Pages 4

6 FIGURE 1 ENTERPRISE COLLABORATION: MARKET GROWTH, , ($BILLION, Y-O-Y %) % % % % % % Source: MarketsandMarkets Analysis MarketsandMarkets Sample Pages 5

7 2 MARKET OVERVIEW 2.1 MARKET SEGMENTATION MarketsandMarkets has segmented the enterprise collaboration market on the basis of collaboration solutions, collaboration services, deployment type, users, verticals, and regions. Collaboration solutions can be broadly segmented as telephony, unified messaging, conferencing, collaborative platforms and applications, and enterprise social network. The services are categorized into two types professional and support services, and consulting services. The deployment types are classified as on-premise deployment and on-demand deployment. The users are segmented as large enterprise users (1000+ employees) and small medium business (up to 1000 employees). The vertical segments which exist in the enterprise collaboration market include BFSI, business services, IT and telecom, manufacturing, retail and wholesale, healthcare, government, and others. Further, an extensive regional segmentation and sizing is done for the five major regions namely NA, EU, MEA, APAC and LA. MarketsandMarkets Sample Pages 6

8 FIGURE 2 ENTERPRISE COLLABORATION: MARKET SEGMENTATION Enterprise Collaboration Solution Services Deployment Types Users Verticals Regions Telephony Professional and Support Services On Premise Large Enterprises BFSI North America (NA) Unified Messaging Consulting Services On Demand Small and Medium Businesses Business Services Europe(EU) Conferencing IT and Telecom Asia Pacific (APAC) Collaboration Platforms and Applications Manufacturing Middle East and Africa (MEA) Enterprise Social Networks Retail and Wholesale Latin America (LA) Healthcare Government Others Source: MarketsandMarkets Analysis MarketsandMarkets Sample Pages 7

9 3 ENTERPRISE COLLABORATION: MARKET SIZE AND FORECAST BY SOLUTIONS 3.1 INTRODUCTION This section of the report discusses the current and forecast trends in enterprise collaboration market, segmented into various solutions. MarketsandMarkets has segmented the market for enterprise collaboration across five major solutions including: Telephony Unified messaging Conferencing Collaboration platforms and applications Enterprise social networks The table given below highlights the trends in revenues in the enterprise collaboration market segmented across various solutions. The telephony solution is estimated to hold the largest market share in 2014 and in 2019 as well, and is estimated to register at a CAGR of % from 2014 to The Enterprise social network solution represents a small portion of the total enterprise collaboration market in terms of revenues, but is estimated to experience high growth during the forecast period at a CAGR of %. MarketsandMarkets Sample Pages 8

10 TABLE 2 ENTERPRISE COLLABORATION SOLUTION MARKET SIZE, ($BILLION) Collaboration Solutions CAGR ( ) Telephony Unified Messaging Conferencing Collaboration Platforms and Applications Enterprise Social Networks Total Source: MarketsandMarkets Analysis The table given below highlights the Y-O-Y growth trend in enterprise collaboration by solutions market. The enterprise social networks market is expected to grow at a growth rate of % from 2018 to MarketsandMarkets Sample Pages 9

11 4 ENTERPRISE COLLABORATION : MARKET SIZE AND FORECAST BY SERVICES 4.1 INTRODUCTION This section of the report focuses on the services related to the enterprise collaboration. These services are categorized into two segments which include professional and support services and, consulting services. In this study report, the enterprise collaboration services have been further segmented across various industry verticals and type of users. The table given below highlights the market size of various enterprise collaboration services from 2014 to The professional and support services market is estimated to grow from $ billion in 2014 to $ billion in 2019 at a CAGR of %, during the forecast period The consulting services market is estimated to grow from $ billion in 2014 to $ billion in 2019 during the forecast period. TABLE 3 ENTERPRISE COLLABORATION SERVICES MARKET SIZE, BY TYPES, ($BILLION) Collaboration Services CAGR ( ) Professional and Support Services Consulting Services Total Source: MarketsandMarkets Analysis The table given below highlights the Y-O-Y growth trend in the enterprise collaboration by services market. The professional support services market is expected to grow at a growth rate of % from 2018 to MarketsandMarkets Sample Pages 10

12 5 ENTERPRISE COLLABORATION: MARKET SIZE AND FORECAST BY DEPLOYMENT TYPES 5.1 ON-DEMAND OVERVIEW The on-demand deployment option in enterprise collaboration has the advantage of no prerequisites of servers and IT services. The enterprise collaboration on-demand is to be deployed over the internet through a cloud service provider. The on-demand option eliminates the need for any in-house hardware (such as servers) and other operational expenses (such as IT services). This segment reports about the on-demand deployment market of enterprise collaboration by verticals and by end-users. The end-users have been classified into Small and Medium Enterprises (SME) and large enterprises. The different verticals exercising on-demand deployment of enterprise collaboration are Banking, Financial services and Insurance (BFSI), business services, it and telecom, retail and wholesale, manufacturing, healthcare, government and others MARKET SIZE AND FORECAST The figure given below highlights the market size and Y-O-Y growth trend of on-demand deployment in the enterprise collaboration market. The market for on-demand deployment presents significant opportunity in terms of revenue growth and is estimated to grow from $ billion in 2014 to $ billion in 2019 during the forecast period The on-demand deployment market type is estimated to experience a decline in the Y-O-Y growth rate of % from 2018 to MarketsandMarkets Sample Pages 11

13 FIGURE 3 ENTERPRISE COLLABORATION ON-DEMAND DEPLOYMENT TYPE, ($BILLION, Y-O-Y %) % % % % % % % % % % Source: MarketsandMarkets Analysis MarketsandMarkets Sample Pages 12

14 6 ENTERPRISE COLLABORATION: MARKET SIZE AND FORECAST BY VERTICALS 6.1 INTRODUCTION The advent of digital technology and introduction of social networks has led to introduction of enterprise collaboration across every vertical. The enterprises operating in these verticals need the communication process to be simple and fast. This section consists of the enterprise collaboration by verticals. The verticals have been classified into Banking, Financial services and Insurance (BFSI), business services, IT and telecom, retail and wholesale, manufacturing, healthcare, government, and others. The table given below highlights the market size of enterprise collaboration market by verticals from 2014 to The government segment market is estimated to grow from $ billion in 2014 to $ billion in 2019, at a CAGR of % during the forecast period TABLE 4 ENTERPRISE COLLABORATION MARKET, BY VERTICALS, ($BILLION) Vertical CAGR ( ) BFSI Business Services IT and Telecom Manufacturing Retail and Wholesale Healthcare MarketsandMarkets Sample Pages 13

15 Vertical CAGR ( ) Government Others Total Source: MarketsandMarkets Analysis The table given below highlights the Y-O-Y growth trend in enterprise collaboration by verticals market. The government vertical market is expected to grow at a growth rate of % from 2018 to MarketsandMarkets Sample Pages 14

16 7 ENTERPRISE COLLABORATION: MARKET LANDSCAPE 7.1 COMPETITIVE LANDSCAPE ECOSYSTEM AND ROLES The ecosystem is the combined system which includes living and non-living things related to the same environment. Enterprise Collaboration market ecosystem comprises of collaborative equipment manufacturer, software providers, cloud service providers, and end-users. The Enterprise Collaboration software provider includes IBM, Adobe, Jive Software, Opentext, Cisco, Google, Microsoft etc. The end-user ecosystem includes large enterprises which have more than 1000 employees, and small and medium businesses which have up to 1000 employees. The diagram given below depicts the entire enterprise collaboration ecosystem. MarketsandMarkets Sample Pages 15

17 FIGURE 4 ENTERPRISE COLLABORATION- ECOSYSTEM Service Providers Sample Text Sample Text Sample Text Enterprise Collaboration Ecosystem End Users Sample Text Sample Text System Integrators Source: MarketsandMarkets Analysis MarketsandMarkets Sample Pages 16

18 Disclaimer: MarketsandMarkets strategic analysis services are limited publications containing valuable market information provided to a select group of customers in response to orders. Our customers acknowledge, when ordering, that MarketsandMarkets strategic analysis services are for our customers internal use and not for general publication or disclosure to third parties. Quantitative market information is based primarily on interviews and therefore, is subject to fluctuation. MarketsandMarkets does not endorse any vendor, product or service depicted in its research publications. MarketsandMarkets strategic analysis publications consist of the opinions of MarketsandMarkets' research and should not be construed as statements of fact. MarketsandMarkets disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. MarketsandMarkets takes no responsibility for any incorrect information supplied to us by manufacturers or users. All trademarks, copyrights and other forms of intellectual property belong to their respective owners and may be protected by copyright. Under no circumstance may any of these be reproduced in any form without the prior written agreement of their owner. No part of this strategic analysis service may be given, lent, resold or disclosed to noncustomers without written permission. Reproduction and/or transmission in any form and by any means including photocopying, mechanical, electronic, recording or otherwise, without the permission of the publisher is prohibited. MarketsandMarkets Sample Pages 17

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