ONLINELEARNING. Institute for Supply Management. Podcasts. Updated Certified Professional in Supply Management (CPSM )

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1 Institute for Supply Management ONLINELEARNING Updated Certified Professional in Supply Management (CPSM ) Pages 2-3 An Entire Suite of Project Management Courses All designed as a supplemental study guide for the major content areas in the updated A Guide to the Project Management Body of Knowledge (PMBOK Guide) Pages Three Titles Dedicated to Negotiations Page 16 Fundamentals of Purchasing Pages Podcasts Page 36 7 Programs Pages

2 Table of Contents 1 Why the ISM Knowledge Center? 16 Negotiations Topic Areas 2 Certification (CPSD, CPSM ) 16 Project Management 19 Public Sector 3 Contracting and Legal Topics 20 Quality 5 Cost and Price 21 Services Purchasing 6 Finance and Economics 22 Strategic Sourcing and Supplier Relationships 8 International 8 Inventory Management and Warehousing 28 Sustainability and Corporate Social Responsibility (CSR) 30 Bundled Online Programs 11 Logistics and Transportation 36 ISM Podcasts 12 Management and Personal Development, Communication Manufacturing

3 Why the ISM Knowledge Center? Saving Time and Money Is Easy Institute for Supply Management (ISM ) offers over 175 different online programs covering everything from An Introduction to Critical Thinking to Portfolio Analysis. Whether you only have less than an hour, or more, the ISM Knowledge Center has courses to fit your time schedule, experience level and areas of interest. These courses were developed by experts from leading organizations, professional associations, industry consortia, educational institutions, consulting firms and practitioners. Online learning offers a number of advantages: Elimination of travel expenses Convenience courses are available 24/7 Improved technology ease of use Accessible reports for supervisors to track progress Measureable global impact all global locations have access to the same knowledge Online training can fit into anyone s schedule or budget. With 16 content areas to choose from, you and your team will be off to a great start. Training to Performance Successful Study Strategies When approached positively, learning can benefit you and your organization. Turning your training time into increased performance is as easy as setting aside 20 minutes a day to learn. Choose an environment that allows you to focus. Read reference articles and review resource websites. Complete review questions, knowledge checks and all activities. Complete the post-test assessment to measure your progress. Compete with yourself. The ISM Services Customizing Your Training and Development Is Their Expertise The ISM Services uses the ISM Knowledge Center content to customize and supplement in-company training and development programs. Sometimes a fundamental refresher course is all that is needed or time does not allow for a long-term development program. Either way, the ISM Services is focused on your success. Our programs include: Blended learning programs to incorporate multiple delivery formats in specific supply areas Proprietary, web-based sourcing and supply chain skills analysis tool (Developmental Needs Analysis, or DNA ) Customized programming to meet targeted organizational goals Consulting services that research your business, your markets and challenges to help you plan for change For more information about the ISM Services, contact: Karen R. Collins, CPSM. C.P.M., A.P.P. Senior Executive Education / , extension / , extension Knowledge Center 1

4 All prices are in U.S. dollars CERTIFICATION (CPSM, CPSD ) Certified Professional in Supply Management, (CPSM ), Certified Professional in Supplier Diversity (CPSD ) 3968 Bridge Review Online Course $199/$ CEHs This course is designed as a review for current C.P.M. holders as part of their preparation for taking the Bridge Exam. It is intended to enable candidates to assess the knowledge they have acquired through education and experience against the content areas covered by the Bridge Exam. It is not intended for those planning to take the full CPSM Exam. In this course, participants will gain an understanding of the CPSM programs and of the breadth of content covered in the CPSM Exam. The course contains content for all tasks for the Bridge Exam. Content for this course includes CPSM Exam specification, CPSM Study Guide materials in an electronic format, question format and types, and supplemental content developed by content experts. This supplemental content will provide candidates with additional content for those tasks that may have more questions on the exam CPSM Exam 1 Online Course $199/$299 8 CEHs The CPSM Exam 1 Online Course is for candidates who are preparing for the CPSM Exam 1. Participants get an in-depth review and assessment of the material in the CPSM Study Guide by tailoring their course to their specific study needs. In this course, participants will gain an understanding of the CPSM program and of the breadth of content covered in the CPSM Exam. The course includes electronic CPSM Exam specification, CPSM Study Guide materials, sample test questions, case studies and bonus supplemental content developed by subject-matter experts CPSM Exam 2 Online Course $199/$299 8 CEHs The CPSM Exam 2 Online Course is for candidates who are preparing for the CPSM Exam 2. Participants get an in-depth review and assessment of the material in the CPSM Study Guide by tailoring their course to their specific study needs. In this course, participants will gain an understanding of the CPSM program and of the breadth of content covered in the CPSM Exam. The course includes electronic CPSM Exam specification, CPSM Study Guide materials, sample test questions, case studies and bonus supplemental content developed by subject-matter experts CPSM Exam 3 Online Course $199/$299 8 CEHs The CPSM Exam 3 Online Course is for candidates who are preparing for the CPSM Exam 3. Participants get an in-depth review and assessment of the material in the CPSM Study Guide by tailoring their course to their specific study needs. In this course, participants will gain an understanding of the CPSM program and of the breadth of content covered in the CPSM Exam. The course includes electronic CPSM Exam specification, CPSM Study Guide materials, sample test questions, case studies and bonus supplemental content developed by subject-matter experts CPSM Train-the-Trainer (T3) $99/$99 14 CEHs Online Course This course will provide you with an understanding of the CPSM program and introduce you to the CPSM courseware that ISM developed for you to use in offering CPSM review courses for candidates planning to take the CPSM Exam. 2 Knowledge Center

5 3975 CPSD Online Review Course $49/$89 10 CEHs The CPSD Online Exam Review course is for candidates who are preparing for the CPSD Exam. Participants get a review of content across the complete CPSD Exam specification. In this course, participants gain an understanding of the CPSD program and of the breadth of content covered in the CPSD Exam. The course includes an electronic CPSD Exam specification outline, CPSD content and sample test questions developed by subject-matter experts. CONTRACTING AND LEGAL TOPICS How the U.S. Legal System $109/$159 2 CEHs Affects Supply Management This course covers the U.S. legal system, including the distinctions between criminal and civil law, the relationship between federal and state law, and the concept of alternative dispute resolution (ADR). It also addresses the laws that affect supply management most directly contract law as reflected in the common law, the Uniform Commercial Code and the U.N. Convention on Contracts for the International Sale of Goods (CISG) as well as a number of federal laws that may come into play with some contracts Agency Law $109/$159 2 CEHs This course covers the body of law that allows supply professionals to do their jobs without incurring personal liability. It discusses the basic principal-agent relationship, the rights and obligations of the parties in that relationship, and how the supply professional can best protect that relationship and thus avoid personal liability Intellectual Property Law $89/$129 1 CEH Many transactions between contracting parties in the commercial setting involve issues surrounding intellectual property (IP). This course provides a basic tutorial of IP law, including discussion of the three types of IP and how each is protected under the law Antitrust Law $89/$129 1 CEH Antitrust law is of critical importance to those in supply management. This course describes the four antitrust laws and discusses the specific activities potentially affected by each The Basics of Contract Formation $109/$159 2 CEHs The common law, the Uniform Commercial Code and the U.N. Convention on Contracts for the International Sale of Goods (CISG) all have something to say about contract formation. This course is all about what it takes to create a legally enforceable contract offer, acceptance, consideration, lawful purpose and competent parties Contracting Formalities $109/$159 2 CEHs Even after the basic requirements of contract formation have been met, the law sometimes imposes additional conditions before a contract can be enforced. This course discusses when law requires written documentation of a contract as well as several concepts related to the actual contents of a contract, both within and outside of any written documentation. Knowledge Center 3

6 Legal Ramifications of Electronic Commerce $89/$129 1 CEH The advent of electronic methods of communication has substantially changed the way we exchange information. This course discusses the legal issues that can arise from the use of electronic commerce as well as the laws adopted to address these issues Other Contracting Considerations $89/$129 1 CEH This course covers various defenses that may arise during the formation of a contract and that may be used by one party to avoid the enforcement of a contract even when it looks as though all the requirements of contracting have been met. The course also addresses two somewhat unique contracting situations term contracts and contracts with independent contractors Contract Obligations $109/$159 2 CEHs Once a legally enforceable contract has been formed, it imposes certain obligations on the contracting parties. This course explores the obligations that are established, either by law or contract language, when parties enter into a contractual relationship Warranties and Product Liability $109/$159 2 CEHs Warranties may be a part of the obligations of a supplier of either goods or services as a result of law or contract language. This course addresses the concept of warranty and its legal sources. The course also covers product liability and its relationship to warranties as well as important considerations for the supply professional with regard to product liability Termination of Contracts and Excuses $89/$129 1 CEHs for Nonperformance This course addresses contracting parties ability to end the contract before it is fully performed, either by law or contract language. It also covers a variety of legal defenses that may excuse a party s nonperformance of a valid contract or prevent the enforcement of such a contract through the court system Remedies for Breach of Contract $109/$159 2 CEHs The value of establishing a legally enforceable contract is that it allows an injured party to recover money damages or other relief if the contract is breached. This course discusses the concept of breach of contract and the remedies available to the nonbreaching party, including remedies arising either by law or contract language. It also addresses the use of limitation of liability clauses and the use of indemnification clauses to protect either the purchasing organization and/or the supplier Beyond the Basics of Contract Writing $199/$299 7 CEHs This course is designed for experienced professionals who desire to increase their skills and knowledge of how to analyze and draft various types of contracts. Participants should have fundamental knowledge of business contracts, purchasing law and the UCC prior to attending this seminar. You will learn how to analyze various types of contracts, including capital equipment, services, design work, construction, etc., and how to protect your organization from common contract pitfalls. 4 Knowledge Center

7 COST AND PRICE ADR10 Cost Analysis $79/$ CEHs Shift the balance of power between sourcing and supplier in your favor. This course provides a structured approach to analyzing supplier cost structures and how to apply this knowledge for tactical and strategic advantage. You will also learn elements of a purchase price cost analysis (PPCA), and how it is used to analyze supplier costs versus the selling price. ADR4 PACE and Supply Market $79/$ CEHs Analysis Learn the PACE life-cycle theory of price and cost evolution. This course will give you tools to analyze the dynamics and forces driving your supply markets and provide ways to lower your total cost for purchased goods and services. ADR9 Price Analysis $79/$ CEHs How can you tell if prices are fair, reasonable and competitive? Price Analysis is designed to help you understand and apply price analysis methodologies. These include comparative and price list analysis, and the distinction between price analysis, cost analysis and methods for assessing price competitiveness Using Total Cost of Ownership $89/$129 1 CEH Learn to powerfully impact your bottom line by using Total Cost of Ownership (TCO) to improve supply decisions Introduction to Cost Analysis Concepts FREE 1CEH Learn to powerfully impact your bottom line by using Cost Analysis to identify opportunities and improve supply decisions Introduction to Price Analysis Concepts FREE 1 CEH Learn to powerfully impact your bottom like by using Price Analysis to identify opportunities and improve supply decisions. Knowledge Center 5

8 3947 Cost Reduction Toolbook $199/$299 7 CEHs This course is designed to assist new and experienced supply management professionals performing tasks more strategically and efficiently. Topics covered in this course include: understanding financial principles, identifying process mapping opportunities, managing differences between value analysis (VA) and value engineering (VE) projects, identifying and applying forecasting methods, and seven tools for improving operations and supply or value chain efficiencies Price Analysis: Review $199/$299 7 CEHs Learn to differentiate between price and cost and when to use price analysis for determining the reasonableness of price. Expand your understanding of pricing theory and the competitive process. Learn when competitive bidding works well and when it doesn t. Explore the hierarchy and techniques of price analysis and what it means to obtain a fair and reasonable price. Finally, review four supplementary tools of price analysis Cost Analysis: Review $199/$299 7 CEHs Learn to differentiate between cost and price. Recognize when to use cost analysis for assessing the reasonableness of price. Expand your understanding of the role of cost in determining price. Examine elements of the cost analysis process. Explore supplemental tools of cost analysis. Analyze and review a case study in the application of cost analysis. FINANCE AND ECONOMICS ADR12 Supplier Financial Analysis $99/$149 2 CEHs Ratio Analysis Understand how ratio analysis is used in a supplier financial analysis. This course will help you understand how to apply these concepts to a supplier financial statement. The course also addresses the use of relevant and key financial ratios, descriptions, calculations and their meanings. ADR13 Supplier Financial Analysis $99/$149 2 CEHs Planning and Data Learn how to plan a supplier financial analysis, including data gathering strategies. Beginning with an introduction to supplier financial analysis, the course focuses on the use of analytic strategies to identify key financial assessments, determine information needed and identify sources of information. APX802 Financial Fundamentals $79/$159 1 CEH This course introduces concepts, terms and procedures that provide a basic understanding of financial fundamentals. An understanding of financial information, reporting and analysis is important because management and other stakeholders frequently use financial information to evaluate the performance of the organization, functions within the organization and projects. 6 Knowledge Center

9 CS310 The Customer-Focused Supply Chain $59/$ CEH This course provides an overview of the service profit chain and illustrates the link between employees and revenue growth. Also presented are the key components and enablers of service excellence: characteristics of service attributes, particularly reliability and responsiveness and a discussion regarding developing a differentiating service culture. ME331 Financial Planning and Control $79/$119 5 CEHs This course considers practical finance and accounting tools for decision-making within organizations. You will learn about cost benefit analysis, return on investment (ROI), fixed and variable costs, breakeven and cost-volume-profit (CVP) analysis, tracking and performance measures, and the balanced scorecard and its varied uses. ME333 How to Read a Financial Statement $79/$119 5 CEHs This course covers the meaning of financial reports. You will learn the fundamentals and importance of an income statement, balance sheet and statement of cash flows, and how they can be used to manage a business. You will also be exposed to financial (ratio) analysis. ME334 Time Value of Money and Risk $79/$119 5 CEHs Improve your organization s financial decision-making capabilities with the implementation of techniques that help assess value, cash flow, diversification, risk and return on investment. ME335 Understanding and Managing Budgets $79/$119 5 CEHs This course covers budgets and how they are used in organizational settings. You will gain an understanding of the uses and functions of master budgets, operating budgets, sales, production and cost-of-goods-sold budgets, and cash budgets. You will also learn how organizations are using different budgeting techniques to deal with operating challenges. ME34 Introduction to Finance $79/$119 5 CEHs This course introduces the discipline of finance in an organizational setting. Among the basics covered: responsibilities of financial managers; roles of finance in a typical business organization; legal forms of businesses; agency relationships; and relevant financial markets of interest to financial managers. Further, you will explore the five principles that form the foundation of financial management and you will understand the nonfinancial manager s impact on, and role in, the finance function. ME341 Introduction to Business Statistics $79/$119 5 CEHs Overview of the numerous uses of statistics to improve business decision-making processes. Also, study concepts such as probability, financial reporting and ratio analysis, and methods for presenting data ISM Report On Business FREE 3 CEHs Learn how ISM s Report On Business is created, how to read it, what the indexes mean, where the data come from and how to apply the data to your supply chain plan. Knowledge Center 7

10 INTERNATIONAL ADR6 Introduction to Global Sourcing $99/$149 2 CEHs Global sourcing comes with many different risks and challenges, yet opportunities abound. This introductory course is designed to help supply professionals understand the concepts of global sourcing, associated risks, motivations, complexities, barriers and cost drivers. ADR8 Global Sourcing Analysis $99/$149 2 CEHs This course provides supply professionals with a global sourcing process and various tools to guide a global sourcing initiative. Participants will focus on the five-phase sourcing process adapted to global sourcing and elements within a global sourcing analysis. INVENTORY MANAGEMENT AND WAREHOUSING 3962 Best Practices of Indirect $199/$ CEHs Materials and Services (MRO) This course establishes a baseline for traditional MRO management while exploring the dramatic impact of technology, from the Internet to outsourcing. Learn auditing and measurement techniques from industry and government best-practice examples and identify service improvement opportunities, and direct and administrative cost reduction strategies. Examine new trends resulting from the changing roles of distributors and original equipment manufacturers, and the emerging strategies of third-party providers. Finish the course with insight into the methods that are being used successfully by innovative enterprises to accomplish savings. APX816 Inventory Management Practices $79/$159 1 CEH This course introduces users to the fundamentals of inventory. It discusses how to classify inventory, as well as how to determine the level of control necessary for inventory items. APX821 Forecasting Demand $79/$159 1 CEH Every organization prepares multiple forecasts for many different uses, from sizing the market for a totally new product, to determining how many units of an item to stock at a specific location. This course introduces and explains the concepts of forecasting demand. 8 Knowledge Center

11 APX825 Sales and Operation Planning $59/$ CEHs Management Considerations This course explores the management considerations in establishing and operating the sales and operations planning process. The need for individual commitment and consensus decision-making is explored. Specific decisions related to the design and management of the process are explored. INV102 Symptoms of Poor Inventory Management $129/$219 3 CEHs This course focuses on the four areas of a company where inventory management problems typically occur: customer service, inventory control, transportation and store/warehouse operations. It discusses how to identify problems, what the root causes of those problems are and how to begin solving inventory management problems. INV103 Physical Inventory Control $99/$189 2 CEHs This course is designed to introduce the key concepts in managing physical inventory in any environment. INV105 Inventory Management Metrics and Classification $79/$ CEHs This course introduces concepts, terms and procedures that provide a basic understanding of financial fundamentals. An understanding of financial information, reporting and analysis is important because management and other stakeholders frequently use financial information to evaluate the performance of the organization, functions within the organization and projects. INV201 Measuring Forecast Error and Variability $129/$ CEHs This course covers the topics of variability and error in forecasting. You will examine the concepts of variability and learn graphical and statistical approaches of measurement. In every area of supply chain management, we face variability and uncertainty. Variability in any part of the supply chain drives up cost and erodes our ability to serve customers. INV205 Forecasting Simulation $129/$219 3 CEHs Within this forecasting simulation, you re asked to assume the role of a forecaster. Using the data provided within each of the problems in this forecasting simulation, you ll need to create one or more forecasts as specified. INV401 MRP and Dependent Demand $99/$189 2 CEHs This course is designed for anyone who deals with production planning or with MRP and who should be aware of potential problems and pitfalls with its use. It also serves as an introduction to MRP for those who have not been exposed to this important tool. Knowledge Center 9

12 MFG107 Sales and Operations Planning Concepts $59/$ CEHs The sales and operations planning process transforms the strategic and business plans into tactical plans that serve management as a game plan to achieve competitive advantage and meet the business objectives. This game plan integrates customer-focused marketing plans for both existing and new products with management of the supply chain for those products. The processes integrate the marketing, sales, development, sourcing, manufacturing and financial plans into the organization s game plan. MFG108 Sales and Operations Planning Process $79/$159 1 CEH In this course, users learn about the five primary steps in the sales and operations planning process: 1) preparation of month-end reports, 2) demand planning, 3) supply planning, 4) pre-sop meeting, and 5) executive S&OP meeting. Users will also learn the inputs, tasks and outputs needed in each step to effectively implement and maintain sales and operations planning processes. PEX1014 Advanced MRO Management $79/$159 1 CEH This course provides an overview of what advanced MRO management entails, explores strategies and approaches for managing MRO and suppliers, and focuses on ways to measure effectiveness and improvements. WHS111 Reverse Logistics and Returns Management $99/$189 2 CEHs In this course, reverse logistics and returns management are described. Reverse logistics is the process of planning, implementing and controlling the efficient, cost-effective flow of raw materials, in-process inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal. WHS201 Warehouse Operations $79/$ CEHs This course discusses each of the following types of warehousing: overflow, distribution, retail, fulfillment, bulk, replacement parts, reverse logistics, temperature controlled, hazmat and household goods. The distinct operating requirements of each will be considered, in terms of labor management, warehouse processes and warehouse technology. WHS206 Warehousing Metrics $79/$ CEHs This course will give you the background and tools necessary to evaluate the performance of a warehouse and the functions involved within the facility. The course will start by explaining the major functions of warehousing, such as storage and shipping. It will then discuss performance measures and how these can be used for each function of warehousing. Finally, it will describe how to evaluate these measurements and achieve better efficiency and effectiveness in each warehouse function. 10 Knowledge Center

13 LOGISTICS AND TRANSPORTATION TRN101 Integrating Transportation $79/$ CEHs Strategy With Supply Chain Strategy This course highlights the relationship between transportation and supply chain management, focusing on how the strategies of each relate. Discussed first is supply chain and logistics management, in order to provide a proper perspective and element background for looking at how transportation strategy is integrated with supply chain strategy. The course then covers the topic of transportation management strategy what are some of the major areas of strategic interest and concern to those managing transportation activities? Next, the training highlights the thirdparty logistics industry. Finally, the course covers information technology capabilities, along with tips and key ideas toward the objective of leveraging transportation for supply chain success. TRN209 Securing International Intermodal Supply Chains $79/$159 1 CEH Since the terrorist attacks of 9/11, security has become a focus of local, national and international governments. This course will examine foreseeable threats, security within the intermodal transportation supply chain context and security activities that are currently underway. TRN410 Transportation Routing and Scheduling $99/$189 2 CEHs Effective transportation routing and scheduling can have a huge impact on customer satisfaction, supply chain performance and organizational success. This course explains how managers can best get raw materials, production parts and finished goods to their intended destination efficiently and effectively. TRN430 Global Logistics Fundamentals $79/$159 1 CEH Recent trends in economic globalization have increased the importance of global logistics capabilities. This course introduces key issues and requirements in global logistics. Methods for entering foreign markets, shipping internationally and doing business globally are presented and evaluated based on their associated risk. TRN501 Transportation Scorecarding/Carrier Evaluation $79/$ CEHs Transportation performance scorecarding is the process by which companies develop and maintain key reports on the cost and quality of the services rendered by their external carrier base. These key reports, called carrier scorecards, provide an ongoing evaluation of a transportation provider s ability to meet key customer requirements (e.g., damage rates, on-time delivery percentages, billing accuracy, etc.). TRN502 Transportation Activity Based Costing $99/$189 2 CEHs During this course, you will learn about activity based costing (ABC) within the transportation field. You will gain valuable insights into the purpose, design and use of ABC methods. In order to reap its benefits, you need to understand the ABC approach. The first topic of the course will provide some general background information on ABC its purpose, unique features, applications and benefits. TRN504 Transportation Key Performance Indicators (KPIs) $99/$ CEHs This course covers methods of measuring performance within the area of transportation operations. Knowledge Center 11

14 MANAGEMENT AND PERSONAL DEVELOPMENT, COMMUNICATION ME360 An Overview of Marketing $79/$119 5 CEHs This course provides an introduction to marketing and marketing planning, and addressing the definition of marketing, the marketing mix (the Four Ps), the strategic importance of marketing, and customer values and satisfaction ISM Career Center FREE The ISM Career Center course was developed as a precursor for individuals who want more information about functions of the Career Center before setting up a profile. The Career Center online course also offers online help and detailed explanations of how the Career Center works. ME336 Compensation $79/$119 5 CEHs In this course, you will consider the many issues surrounding the key aspects of pay policy: legal requirements, pay equity within an organization, competitive pay within the relevant industry, how and when to grant raises, and different ways payment can be structured. ME324 Creativity in Teams and Organizations $79/$119 5 CEHs This course looks at spurring creativity and innovation in teams and organizations. Drawing on the latest academic thinking, it outlines the key factors for creative teams. Further, the course focuses on tools and techniques designed to yield more productive thinking in collective settings. Participants learn about a number of targeted tools (including brainstorming, Discussion 66, provocation and others) to generate fresh thinking in smaller group settings and in their organizations. ME305 Effective Business Writing $129/$199 5 CEHs The ability to write clearly and directly is highly prized in organizations. This course focuses on improving business writing. The ideas, techniques and checklists in this course apply to all forms of business writing: memos, reports, brochures, proposals, presentations, catalogs and websites. Other topics include formal and informal outlining techniques, how to revise for wordiness, unnecessary phrases, redundancy and jargon, and the appropriate use of in an organizational setting. ME307 Effective Presentations $129/$199 5 CEHs The ability to communicate clearly and effectively is increasingly important in organizational settings. This course helps learners organize, structure and create effective presentations. Because many organizations use PowerPoint as a way of communicating information, this course offers advice and guidance on the most effective and persuasive uses of PowerPoint. 12 Knowledge Center

15 ME337 Employee Selection $79/$119 5 CEHs In this course, you will learn about the process of selecting the best candidate from a large, diverse pool of high-quality applicants. Based on D. Quinn Mills book Principles of Human Resource Management, the course discusses how to conduct an effective job interview, asking questions that elicit relevant information and avoiding questions that might be seen as discriminatory. You will also consider how to discover more about a candidate through the use of reference checks, background checks, and testing. ME339 Equal Employment Opportunity $79/$119 5 CEHs Expand your knowledge of key laws regarding the discrimination of age, race, gender, sexual harassment or disability and avoid damaging public relations, legal or morale problems. ME325 Innovation in Teams and Organizations $79/$119 5 CEHs This course looks at innovation in corporations and the public sector. It reviews the latest academic thinking on innovation, including Clay Christensen s seminal thinking on disruptive technology and the proper response. Further, it explores some of the internal responses to the need for creativity, including idea champions, idea incubators, new venture teams and skunk works, and the process of moving from innovation to commercialization. Finally, the course focuses on some of the more successful corporate innovators as a way of illustrating the principles of effective innovation in large organizations, and also explores the role of innovation in the public sector. ME322 Introduction to Critical Thinking $79/$119 7 CEHs This course is an introduction to the importance of critical thinking in the business world. Critical thinking is an intellectual model for reasoning through issues to reach well-founded conclusions about them. Asking questions is at the heart of critical thinking. This program is designed to help learners define and identify critical thinking and reasoning skills and develop those skills. ME310 Introduction to Entrepreneurship $129/$199 5 CEHs This course explores the different aspects of entrepreneurship and how entrepreneurs create and establish successful new ventures. It reviews issues and activities involved in starting a new business, including the decisions that must be made before an enterprise can be launched and established. ME379 Introduction to Human Resource Management $79/$119 5 CEHs Human resource management includes the vital tasks of recruiting, screening, interviewing, training, appraising, disciplining, rewarding and developing the employee both for business and nonprofit enterprises. Because all managers (especially line managers) have HR responsibilities, it is important that they have an understanding of the key concepts of this increasingly important function, especially because many decisions they make about employees have possible legal ramifications. The course draws on material from Harvard Business School professor D. Quinn Mills book, Principles of Human Resource Management. ME312 Introduction to Leadership $79/$119 5 CEHs This course examines how to be a successful (that is, effective) leader. Based on D. Quinn Mills book, Leadership: How to Lead, How to Live, a text used at Harvard Business School, this course asks the crucial questions about leadership in today s organizations: What is leadership and why is it important? What does effective leadership require? What is visionary leadership? What is the role of charisma? What is the difference between managing, administering and leading? ME37 Leaders and Work-Life Balance $79/$119 5 CEHs This course addresses the question of work-life balance, one which is of great importance to leaders in all settings. Based on D. Quinn Mills book, Leadership: How to Lead, How to Live, a text used at Harvard Business School, this course looks at methods and techniques to reconcile work and family. You will also consider the question of personal fulfillment and the needs and demands of leadership. Knowledge Center 13

16 ME314 Leadership and Management for Entrepreneurs $129/$199 5 CEHs This course explores the leadership and management issues entrepreneurs face as they create and establish successful new ventures. It reviews the key managerial roles of planning, organizing, staffing, leading and controlling and their application in entrepreneurial settings. Further, the course addresses self-management for the entrepreneur how an entrepreneur can manage his or her own time and maintain a proper work-life balance. ME38 Leading and Managing Change $79/$119 5 CEHs Whether adopting new technology or adapting to a drastic shift in an organization s core focus, managers play a fundamental role in effecting changes. Based on D. Quinn Mills book, Leadership: How to Lead, How to Live, a text used at Harvard Business School, this course addresses the key issues managers face in a dynamic environment. By understanding the steps in affecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization. ME39 Leading Teams $79/$119 5 CEHs This course addresses the key issues surrounding leadership in a team. Why is it important? What does it require for a team leader to lead his team effectively? Based on D. Quinn Mills book, Leadership: How to Lead, How to Live, a text used at Harvard Business School, this course considers how team leaders must account for the special and unique circumstances of working in a team, where responsibility, accountability, communication and leadership are shared. ME320 Managing in a Modern Organization $79/$119 5 CEHs This course considers the fundamentals of management and how managers can be effective in organizational settings. Based on D. Quinn Mills book, Principles of Management, a text used at Harvard Business School, this course addresses managing in the modern organization. ME321 Managing People $79/$119 5 CEHs To be successful and move ahead in his or her career, a manager must understand how to manage people, including motivating workers and coordinating their activities. This course will explain how the goals, empowerment and measurement system of management can be employed and how organization structures differ. The course will also cover the difficulty of discipline while trying to maintain momentum. ME338 Performance Management $79/$119 5 CEHs This course considers the different elements of performance management. In its broadest sense, performance management is what every good manager does every day: makes sure employees know what they need to do to achieve the organization s goals, checks to make sure the employees are doing those things, praises employees for doing the right things and uses constructive criticism when that is not the case. A formal performance management system simply makes sure all those management tasks get done consistently across an organization. ME323 Personal Creativity $79/$119 5 CEHs This course addresses personal creativity. Through tools and exercises drawn from Adrian Brown s book, Creativity & Innovation, it seeks to help unlock the creativity within individuals. By stimulating creativity through various techniques (mind-mapping, DO-IT, SCAMPER, right and left brain thinking) participants learn to tap into their personal creativity and apply it to organizational challenges. 14 Knowledge Center

17 ME340 Talent Management and Career Development $79/$119 5 CEHs Drawing on material from Harvard Business School professor D. Quinn Mills book, Principles of Human Resource Management, this course covers the challenges and issues that organizations face in developing and retaining their employees. ME46 Time Management $79/$119 5 CEHs One of the more precious resources a manager has is his or her time. Managers can become more effective by employing time management and scheduling techniques, delegating, outsourcing key tasks and employing technology. Effective time management helps managers achieve their goals. MANUFACTURING APX803 Manufacturing Resource $99/$189 2 CEHs Planning (MRP II) This course explores the business conditions and requirements that led to the MRP II architecture development and the characteristics of that architecture. It also covers the components of MRP II and the linkages among them that ensure that the plans developed are consistent and attainable. APX811 Elements of Product Design $99/$189 2 CEHs In this course, the elements of product and process design are highlighted. This course addresses important elements of product and process design and the basic data used to support the planning and control of operations. APX812 Capacity Management $99/$189 2 CEHs Discusses the function of capacity management in planning, establishing, measuring, monitoring and adjusting levels of capacity so that sufficient capacity is available to permit execution of the manufacturing schedules. INV402 Lean Manufacturing and Kanban $99/$189 2 CEHs JIT is a total manufacturing system encompassing product design, equipment selection, materials management, quality assurance, line layout, job design and productivity improvement. This course reviews the Toyota Production System of 20 years led to higher quality, lower cost and substantially less labor time per vehicle than was achieved by Toyota s international competitors. MFG206 Developing and Validating the Production Plan $79/$159 1 CEH Because the production plan sets the limits for the lower-level processes, it must be feasible with the current and planned resources. The methods used to develop and validate the production plan and to measure performance must be consistent with the business choices that the company has made. Those methods and choices are explored in this course. Knowledge Center 15

18 NEGOTIATIONS 3955 The Negotiation Process $199/$299 7 CEHs Negotiation is a process, not an event. It consists of many steps or stages. Each one has its own critical importance and all are relevant to the overall success of those involved. This course touches on all of them and focuses on the preparation required, the key elements in every negotiation, the management of the actual meetings and the completion phase Progressive Concepts in $199/$ CEHs Negotiation In learning the negotiation process, there are studies that go beyond the basic stages and how to execute them. These topics provide the learner with additional knowledge that will allow them to advance their implementation of the process to a higher level. Subjects include negotiation styles and why they are important, how you use a BATNA to your greatest advantage, how you handle difficult situations and difficult people, and how you deal with strategic relationships and cultural issues Negotiations: Tips, Tools & Techniques $199/$ CEHs This online course introduces key negotiation concepts and practices that are used in the industry today. The tips, practical tools and professional techniques are designed for those new in the field or for professionals who are looking to refresh their skills. From preparation to bidding, contract formation and management to the rules of negotiation, this multi-media course covers the entire process in just hours. PROJECT MANAGEMENT 3966 Project Management $199/$299 7 CEH The goal of this course is to provide an overview of project management, then show how project management could be used in procurement situations in the complex areas such a capital equipment, outsourcing and services. Participants would use these examples as templates to what they are doing in the workplace. ME225 Project Management Team $359/$ CEHs Leadership This course first discusses the roles and responsibilities of the project team leader, in particular his or her responsibility with regard to project stakeholders. Next, the course discusses how project management team leaders can build a positive team environment through effective communication, team building activities and reflective listening. Lastly, the course covers problem-solving within the team. The course contains 12 brief case studies designed for application of the content to real-world scenarios, as well as six comprehensive module quizzes and a 72-question final assessment. 16 Knowledge Center

19 ME251 Project Management for $499/$ CEHs Information Technology This course focuses specifically on how project management concepts can be applied to IT projects, as well as on project management issues that are unique to IT projects. It reviews the concepts, methodologies and tools of project management as they relate to IT. Students will also learn about fundamentals, such as integration management, scope, costing, quality, human resources, risk management and procurement. The course contains eight comprehensive module quizzes and a 70-question final assessment spanning IT project management areas of knowledge. ME271 PMP 1 Introduction to Project Management $79/$ CEHs This course was designed as a supplemental study guide for the major content areas of Chapter 1 and 2 of A Guide to the Project Management Body of Knowledge (PMBOK Guide), Fifth Edition. In this course, you will consider some of the organizational issues surrounding project management. You will review how different organizations handle the responsibilities of project management and will focus on the entity known as project management office, or PMO. The course contains video segments, Ask the Expert link, interactive vocabulary game, flashcards and other activities to help you master the material. ME272 PMP 2 Project Processes and $79/$ CEHs Project Integration Management This course was designed as a supplemental study guide for the major content areas of Chapters 3 and 4 of A Guide to the Project Management Body of Knowledge (PMBOK Guide), Fifth Edition. In this course, you will be introduced to the five project management process groups and nine project management knowledge areas into which PMI sorts all project activities. You will also learn how processes in the project integration management knowledge area encourage relationships between project processes that keep the project s activities coordinated and on track for success. The course contains video segments, Ask the Expert link, interactive vocabulary game, flashcards and other activities to help you master the material. ME282 PMP 3 Project Scope Management $79/$ CEHs This course was designed as a supplemental study guide for the major content areas of Chapter 5 of A Guide to the Project Management Body of Knowledge (PMBOK Guide), Fifth Edition. In this course, you will consider many of the key issues surrounding project scope management. The course contains video segments, Ask the Expert link, interactive vocabulary game, flashcards and other activities to help you master the material. ME283 PMP 4 Project Time Management $79/$ CEHs This course was designed as a supplemental study guide for the major content areas of Chapter 6 of A Guide to the Project Management Body of Knowledge (PMBOK Guide), Fifth Edition. In this course, you will consider how to best plan and schedule activities. You will familiarize yourself with the various techniques used to calculate and analyze activity time estimates, including ways to estimate the duration of activities. The course contains video segments, Ask the Expert link, interactive vocabulary game, flashcards and other activities to help you master the material. Knowledge Center 17

20 ME284 PMP 5 Project Cost Management $79/$ CEHs This course was designed as a supplemental study guide for the major content areas of Chapter 7 of A Guide to the Project Management Body of Knowledge (PMBOK Guide), Fifth Edition. In this course, you will consider the general approaches to cost management, such as the methods that are used to estimate and budget for project costs. You will also learn about the interrelationship of various cost control concepts and possible responses a project management team might make if a project is falling behind schedule or overrunning its budget. The course contains video segments, Ask the Expert link, interactive vocabulary game, flashcards and other activities to help you master the material. ME286 PMP 7 Project Human Resource Management $79/$ CEHs This course was designed as a supplemental study guide for the major content areas of Chapter 9 of A Guide to the Project Management Body of Knowledge (PMBOK Guide), Fifth Edition. In this course, you will learn how to acquire and negotiate the best staff, how to define roles and responsibilities in project documentation, and how to employ the essentials of good people management. The course contains video segments, Ask the Expert link, interactive vocabulary game, flashcards and other activities to help you master the material. ME287 PMP 6 Project Quality Management $79/$ CEHs This course was designed as a supplemental study guide for the major content areas of Chapter 8 of A Guide to the Project Management Body of Knowledge (PMBOK Guide), Fifth Edition. In this course, you will learn how the project management team ensures that a project is completed at the level of quality required by all the stakeholders. From customers to the performing organization, there are many inputs to the process. This course will explain how the project management team can plan for, execute, and monitor and control quality. The course contains video segments, Ask the Expert link, interactive vocabulary game, flashcards and other activities to help you master the material. ME288 PMP 8 Project Communications Management $79/$ CEHs This course was designed as a supplemental study guide for the major content areas of Chapter 10 of A Guide to the Project Management Body of Knowledge (PMBOK Guide), Fifth Edition. In this course, you will learn about how project management teams can effectively communicate with the project s various stakeholders. The course contains video segments, Ask the Expert link, interactive vocabulary game, flashcards and other activities to help you master the material. ME289 PMP 9 Introduction to Project Management Risk $79/$ CEHs This course was designed as a supplemental study guide for the major content areas of Chapter 11 of A Guide to the Project Management Body of Knowledge (PMBOK Guide), Fifth Edition. In this course, you will define the core elements of risk management, including the risk register. You will also understand how risks are identified, prioritized, quantified and used in decisionmaking. The course contains video segments, Ask the Expert link, interactive vocabulary game, flashcards and other activities to help you master the material. ME290 PMP 10 Project Procurement Management $79/$ CEHs This course was designed as a supplemental study guide for the major content areas of Chapter 12 of A Guide to the Project Management Body of Knowledge (PMBOK Guide), Fifth Edition. In this course, you will consider the various aspects of the project procurement management knowledge area. The course contains video segments, Ask the Expert link, interactive vocabulary game, flashcards and other activities to help you master the material. 18 Knowledge Center

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