Frequent Smart Updates: Used to detect and guard against new infections as well as adding enhancements to Spyware Doctor.

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1 Faqs > Spyware Doctor Q1. What is Spyware Doctor? Ans.: Spyware Doctor is an easy-to-use, award winning, comprehensive software suite designed to protect your computer against stealthy spyware, aggressive adware, browser hijackers, Malware Trojans, tracking cookies, key loggers, dialers, as well as other malware. Q2. Who can access Spyware Doctor? Ans.: All prepaid and postpaid subscribers can access this service. Q3. What are the main features of Spyware Doctor? Ans.: Spyware Doctor's main features include the following: Protection from Spyware: Detects and removes malware infections including spyware, adware, browser hijackers, Trojans, keyloggers, dialers and tracking cookies. Frequent Smart Updates: Used to detect and guard against new infections as well as adding enhancements to Spyware Doctor. Rootkit scanning: Spyware Doctor is fully capable of detecting and removing hidden processes associated with complex threats and rootkits. Spider Scanning Technology (patent pending): The innovative, patent-pending Spider Scanning Technology promises to significantly reduce scanning time and produce more threat detections. ADS detection & removal capability: Alternate Data Stream (ADS) scanning allows Spyware Doctor to detect threats that attach themselves to ordinary, harmless files through an ADS. Malicious KL (Kernel Level) Process killer: Detects, kills & removes malicious processes that operate at the Windows Kernel level. Quarantine capability: Quarantines infections and malware items that have been detected. Items can be restored at will. Sophisticated scanning tools including: Hosts Scanner: Scans the Windows Hosts file for any mappings that may have been altered as a result of malware activities. Browser Defaults, Favorites and ZoneMap Scanner: Determines if malware has altered your browser home page, favorites or has added any malicious sites to your Trusted Sites list. Startup Scanner: Removes references to malicious programs that run at startup in the registry and Windows startup files, as well as malicious files in Windows startup locations. The original state-of-the-art scanning engines, including file scan, memory scan, registry scan, browser helper objects scan, cookie scan and much more.

2 Q4. What is the On Guard feature within Spyware Doctor? Ans.: The On Guard feature is designed for continual protection against malware infections and associated activities on your computer. On Guard tools include: 1) A patent pending Keylogger Guard tool which uses behavioral detection as opposed to signature-dependent methods to detect and block keylogger activities on your computer. 2) An effective Browser Guard which scans and removes unwanted Browser Extensions in addition to Browser Helper Objects. 3) A powerful Immunizer tool to keep your browsing safe. 4) An easy-to-use Popup Blocker. 5) A Scheduler, to allow scheduling of a Quick Scan, Full Scan or Smart Update at specified times and intervals. 6) A Site Guard tool, to safeguard against phishing attacks. It prevents your browser from going to web sites that either install malware onto your computer or masquerade as legitimate businesses or ecommerce sites. 7) A Process Guard tool, which prevents known malicious processes from running on your computer. 8) A Startup Guard tool, which checks for and removes malicious files that attempt to run automatically on your system when Windows starts up. Q5. Does Spyware Doctor remove computer viruses? Ans.: While Spyware Doctor is capable of removing malware-related Trojans, it is not designed to protect your computer from the general types of infections that anti-virus software covers. Furthermore, anti-virus software is generally not designed to remove many of the types of malware items that Spyware Doctor removes. Spyware Doctor is an excellent utility that detects and removes malware, including spyware, adware, browser hijackers, Trojans, tracking cookies, keyloggers and dialers. Q6. How are risk levels of infections determined in Spyware Doctor? Ans.: Individual infections are displayed with a colored bar, which is filled from left to right, depending on the level of risk. Infection risk levels are summarized as follows: Info & PUAs: These Potentially Unwanted Applications (PUAs) have some characteristics of malware, but possess no known risks. Typical characteristics could include: 1) Displaying low-impact advertisements 2) Partially uninstalling Low: Typical characteristics could include: 1) Installing components without informing the user 2) Returning non-sensitive data to other servers

3 3) Displaying nuisance adverts in pop-up windows Medium:These infections may cause inconvenience and may display misleading information. Typical characteristics could include: 1) Presenting the user with a misleading or incomplete End User License Agreement (EULA) during installation 2) Displaying aggressive advertising in multiple pop-up windows 3) Pretending to uninstall Elevated: These infections may interfere with the use of your system or may be capable of capturing low-risk data, for example sending web browsing habits to third-parties for targeted advertising. Typical characteristics could include: 1) No EULA displayed during installation 2) Displaying unsolicited advertising 3) Hijacking browser search pages High: These infections may override user control of your system or pose high security risks such as capturing high-risk data for example, bank account details or passwords for unsolicited third-party use. Typical characteristics could include: 1) Involuntary installation with no user interaction or control 2) Hijacking browser home pages 3) Returning sensitive data to other servers 4) Automatically reinstalling itself following an uninstall 5) Examples of these infections include keyloggers and dialers Notes: On rare occasions, useful software may be categorized as malware, on the basis that it possesses characteristics which we define as malware. For this reason, when you conduct a scan with Spyware Doctor, it is recommended that you review all detected items on your system, before you decide to remove or quarantine them. Q7. Will Spyware Doctor conflict with other products installed on my computer? Ans.: There are no known conflicts between Spyware Doctor and other products. Q8. How much do I need to pay to use Spyware Doctor? Ans.: You can subscribe to an annual subscription to Spyware Doctor for just for Rs This price is heavily discounted and is available only for subscribers. Q9. Can I sign-up for a free trial? Ans.: No, a free trial is currently not available. Q10. How do I purchase a Spyware Doctor subscription? Ans.: To purchase a Spyware Doctor subscription, follow these steps: 1. On the main Spyware Doctor page, click on the 'Buy Now' button 2. Select the plan and key in your username and password and click on the 'Confirm' button to proceed

4 3. License Agreement - Please read the End User License Agreement and if you accept it, click on the 'I Agree' button to proceed. 4. Confirmation - Once your transaction has been processed, a License Name and a License Code will be displayed. These details will also be ed to your ID. Save these details in a safe place for future reference. You will need this to register Spyware Doctor. These details will also be useful if you need to contact the customer service team. To learn more about installing and registering Spyware Doctor, kindly refer to the 'Managing the Service' section of the FAQs. Q11. How do I install Spyware Doctor? Ans.: To install Spyware Doctor, complete the following steps: 1. Download the installation file - On the Main Spyware Doctor page, click on a link on the right hand side 'Download Software'. The Download screen will pop up. Click on the 'Run' button on this pop up. This downloads and runs the installation file without saving it on your computer. 2. Set-Up Wizard - The initial Setup Wizard screen is displayed. Click on the 'Next' button to continue. 3. License Agreement - Please read the End User License Agreement and if you accept it, click on the "I accept the agreement" radio button and then click the 'Next' button to continue. 4. Select Destination Location - Specify the location where Spyware Doctor will be installed on your PC. It is recommended that you use the default location specified, although you can choose your own by clicking the 'Browse' button, then entering or selecting your preferred install location. Click the 'Next' button to continue. 5. Select Additional Tasks - Additional settings include options to set Spyware Doctor to start up when Windows starts up, and to add shortcuts to your desktop and Quick Launch bar on the Windows Taskbar. After choosing your options by checking the appropriate check boxes, click the 'Next'/ 'Install' button to continue. 6. Install additional applications at will - You may be asked if you wish to install other applications such as the Google Toolbar. To install an application, select the application's check box. If you do not wish to install it, ensure its check box is cleared. Click the 'Next' / 'Install' button to continue. 7. Installation complete - Spyware Doctor (and any other selected application) will install on to your computer. Click on the 'Finish' button to exit the Setup Wizard. Q12. How do I register Spyware Doctor? Ans.: To register Spyware Doctor, complete the following steps: 1. Click the Register button on the left of Spyware Doctor's screen to open the Registration screen. 2. Enter the License Name and License Code details as shown on your purchase confirmation page or message. It is important that the information entered into these fields is copied exactly as shown. To reduce

5 the possibility of mistakes, it is recommended that you 'copy and paste' your License Name and License Code registration details from the purchase confirmation page or , directly onto the Registration screen. 3. Click the Register Now button on the Registration screen. If your registration details are valid and have been entered correctly, a message confirming successful registration is displayed. Click the OK button on this message. You are now a registered user of Spyware Doctor and have access to all of Spyware Doctor's features and latest updates. Please ensure you run Smart Update as soon as possible after registering, to ensure that the database and tools are updated to the latest version. Note: If you need further help with the registration process, please click on the 'Need help registering?' link. Q13. How do I tell if my copy of Spyware Doctor is registered? Ans.: To check the registration status of Spyware Doctor, complete the steps below: 1. Open Spyware Doctor. 2. Click on Help at the top-right of Spyware Doctor's screen and select About...from the resulting menu. 3. The About dialog box will come up. If it contains information about your name and license code, then your product is registered. Otherwise you will need to register Spyware Doctor to gain full functionality from the product. Q14. How do I use Spyware Doctor? Ans.: To comprehensively remove malware from your computer using Spyware Doctor, complete the following steps: 1. Open Spyware Doctor and perform a Smart Update to ensure you have all the latest updates. Ensure OnGuard has been activated. 2. From the Status and Summary screen, click the 'Immunize Your Computer' button. You will be taken to the Immunizer section of the OnGuard screen. Click on the 'Immunize Now' button to immunize your computer. 3. Click on the 'Start Scan' button on the left of Spyware Doctor's screen. 4. Select 'Full System Scan' under the Select Scan Type section, and then click on the 'Start Scan' button beneath this to conduct a full scan. If malware is found, the Scan Results screen displays. Right-click in the infections list and then click on 'Select All' from the menu to ensure that all detected malware items are selected for removal. 5. Click the 'Fix and Continue' button to begin removing the malware from your computer. If the legal notice disclaimer displays, read it and if you wish to proceed, click on the 'Continue Removal' button.

6 Q15. How do I schedule a scan or Smart Update in Spyware Doctor? Ans.: To schedule one of these, complete the following steps: 1. Open Spyware Doctor. 2. Click on the 'OnGuard' button on the left of Spyware Doctor's screen. 3. Click on 'Scheduler' and ensure the Summary tab is in view. This screen displays information about the current schedules for the Quick Scan, Full Scan and Smart Update tasks. To display the current schedule of a task, click on the appropriate tab at the top of the Scheduler screen, or on Settings next to the appropriate task on the Summary page. On the selected task's page, the following settings may be adjusted: - De-activate a scheduled task - To de-activate a scheduled task, clear the check box next to Activate Scheduled Full Scan / Quick Scan / Smart Update. - Select schedule time - Under the Scheduled Time section, enter the time that you wish the task to begin. - Select schedule pattern - Under the Scheduled Pattern section, click Daily, Weekly or Monthly to change the frequency that the task will be executed. In doing so, options on the right of this section will change. You can alter these as follows: Daily - If the 'Every' option is selected, you can set the day interval of the scheduled task. (e.g. every 2 days) If 'Every weekday' is selected, the task will execute daily from Mondays to Fridays, excluding weekend days. Weekly - Select the day of the week that you want the scheduled task to execute. Monthly - Enter the date of the month that you want the scheduled task to execute. If a date is entered which exceeds the last date in any given month, the scheduled task is executed on the last date of the month. Quarantine settings - Under the 'Settings section of the Full Scan and Quick Scan tasks, select Quarantine to quarantine an infection when it is found during a Scheduled scan Select 'Remove' to completely remove all infections Select 'Prompt me' to display the Scan Results screen, where you can select which infections to quarantine or remove. 4. Apply changes - When you have completed altering the selected task's settings, click on 'Apply changes'. 5. Confirmation - The Summary page displays, where you will see the updated scheduled settings for each task. Q16. Why does Spyware Doctor sometimes prompt me to reboot my computer when removing malware? Ans.: Spyware Doctor is capable of detecting specific malware on your system, which may have actively running processes that cannot be terminated without rebooting your computer. If this occurs, Spyware Doctor will prompt you to reboot your computer.

7 If you have not already done so, close and save any other work that is open on your computer before clicking OK and allow Spyware Doctor to reboot your computer. Upon start-up, Spyware Doctor will continue fully removing the malware infection from your system. Q17. How do I switch-off OnGuard activity pop-ups? Ans.: To switch off pop-ups that appear above the notification area as a result of OnGuard activity, complete either of the following: 1. Click on the Settings button on the left of Spyware Doctor's screen 2. Click on General Settings and clear the check box next to OnGuard tools can display popup alert Window OR 1. Click on any Hide alerts, which appear on each OnGuard pop-up notification. Q18. How do I exclude infections from scans? Ans.: To exclude infections from detection in future scans, complete the steps below: 1. Open Spyware Doctor, perform a Smart Update and ensure that OnGuard has been activated. 2. Run a Full Scan of your system. 3. When the infections list screen displays upon scan completion, select the items you want to exclude by selecting their check boxes. 4. Right-click in the infections list screen and select 'Move Checked to Ignore List' from the resulting pop-up menu. Note: If no infections were found, the Scan Results summary screen displays and you cannot designate infections to exclude from scans. Q19. How do I set Spyware Doctor to scan my computer on start-up? Ans.: To set the program to scan on startup, follow these steps: 1. Start Spyware Doctor. 2. Go to the Settings screen by clicking on the 'Settings' button in the left of Spyware Doctor's screen 3. Click 'Startup Settings' under the 'Pick a category' section. 4. Select the 'Run at Windows Startup' check box on the Settings >> Startup Settings screen and select the action you would like Spyware Doctor to conduct on startup (i.e. Perform Quick Scan, Perform Full Scan, etc.) Q20. How do I quarantine specific infections? Ans.: To quarantine specific infections, follow these steps:

8 1. Select the check boxes of the items you want to quarantine in the infections list of the Scan Results screen. 2. Right-click in the infections list and select 'Move to Quarantine and Remove' from the resulting menu. The selected infections are moved to the Quarantine List. A new quarantine file is created each time you quarantine one or more infections using this procedure. Note: One quarantine file is created per quarantine action. Hence, only one quarantine file is created if multiple infections are selected and quarantined in one action. Q21. How do set Spyware Doctor to ignore specific items? Ans.: To ignore specific items in a scan, follow these steps: 1. Select the check box of the items you want to ignore in the infections list of the Scan Results screen. 2. Right-click in the infections list and select 'Move Checked to Ignore List'. The selected infections are moved to the Threat Ignore List. Items in the Threat Ignore List are ignored in subsequent scans. Q22. I need to restore quarantined malware items / infections. Ans.: To restore infections that have been quarantined, complete the following steps: 1. Open Spyware Doctor. 2. Click on the 'Settings' button on the left of Spyware Doctor's screen. 3. Under Pick a category, click 'Quarantine', to display the Quarantine List. 4. Select the quarantine file or quarantined infections that you want to restore and then click the 'Restore' button. For further information, consult the Quarantine List topic. Q23. I can't log on to specific websites or pages or remain logged in when Spyware Doctor is running. Ans.: Some sites require that you accept cookies in order to allow you to log in to their sites or to access specific pages on or generated through their sites. Spyware Doctor can be configured to ignore these cookies, allowing you to log in to these sites. To do this, complete the following steps: 1. Click the OnGuard button on Spyware Doctor's screen. 2. Select Cookie Guard and ensure that the Summary tab is selected. 3. Disable Cookie Guard by clicking the ON / OFF option next to Cookie Guard until it displays OFF.

9 4. Open your browser and access the sites which require you to accept cookies. The cookies should download and install automatically. Complete the login session and close your browser. 5. Run a Quick Scan in Spyware Doctor. 6. When the Scan Results screen displays, select the relevant cookies in the infections list, then right-click anywhere in the list and select 'Move Checked Cookies to Domain Whitelist' from the resulting pop-up menu. If you wish, you may then remove other infections by clicking 'Fix and Continue'. 7. Reactivate Cookie Guard and ensure that OnGuard is activated to protect your system against other malicious cookies. Q24. I am having problems with Smart Update Ans.: The problem you are experiencing is generally due to one of the following three reasons: No Internet connection - please ensure you are connected to the Internet when attempting to perform a Smart Update. OR Firewall / Proxy Server blockage - you may need to temporarily disable your firewall or proxy server to perform Smart Update, as these could interpret the Spyware Doctor's update function as a malicious process. If possible, place Spyware Doctor's 'update.exe' on your firewall or proxy server's 'Allowed Processes' list. This will allow you to run future Smart Updates with your firewall or proxy server enabled. OR Virus Scanner interference - you may need to disable your virus scanner temporarily to perform a Smart Update, as these could interpret the download as an attempt to infect your computer with a virus. Please remember to re-enable your Virus Scanner when Smart Update has completed. Q25. I am facing an issue that is not documented here. Ans.: Feel free to choose from the two options listed below: Download User Guide - Navigate to the main Spy ware Doctor page and click on the link on the right hand side that states 'Download User Guide'. The user guide is a comprehensive document that covers all aspects on how you can use and mange Spyware Doctor. Contact the customer service team - Kindly write to us at and we will try and resolve your issue at the very earliest.

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