E-service for SMEs: KIPO s Experience

Transcription

1 SME Forum E-service for SMEs: KIPO s Experience May 2003 KIM Jong-an Senior Director, Information Planning Division Korean Intellectual Property Office 1

2 Contents Contents Outline of e-service for the general public E-filing system E-service for SMEs Success factors of KIPO s s e-service 2

3 1. Outline of e-service for the general public 1. Outline of e-service for the general public 3

4 2. E-filing system 2. E-filing A. What is KEAPS? B. How to do e-filig with KEAPS C. E-filing rate 4

5 2. E-filing system A. What is KEAPS? KEAPS - Korean electronic applications system for submitting IPR applications Major features - All relevant documents with regard to all IPRs - Updates automatically when changes happen - Based on PKI, the internet & SGML 5

6 2. E-filing system Preparation B. How to do e-filing with KEAPS - Get an applicant or agent code & digital certificate - Download & install KEAPS Document preparation - Write a specification Submission and Notification - Submit application to KIPO - Receive acknowledgement 6

7 2. E-filing system C. E-filing Rate 83.6% of all IPR applications in % of patent applications in All IPR Patent 7

8 3.E-service for SMEs 3. e-service for SMEs Service for providing IPR information KIPRIS Patent Map service Service for supporting patented-technology transactions Internet gazette publication Legal Status Providing & Consultation service Call Center Service for providing other IPR information Service for e-filing users On-line and Off Line education service 8

9 3. E-service for SMEs Service for providing IPR information A. KIPRIS ( Korean Intellectual Property Rights Information Service ) On-line search services - KIPRIS : IPR search provider ( - An automated and free service Searchable databes - 9 million data items on domestic patents, utility models, designs, tademarks and the full-text of trial decisions - About 11 million data items(bibliographic data, abstracts) on overseas patents Range of user groups Individual SMEs Conglomerate Research Institutes Others %

10 3. E-service for SMEs Service for providing IPR information B. Patent map service Patent Maps(Pms) - A diagram or a graph for easily interpreting various analysis outputs of patent information Progress status( - KIPO produces and disseminate PMs through CD-R and the Interne t - 24_ items of patent mapping per year since 2000 (72 items in May 2003) Patent Information Analysis Software(PIAS) - Free software that automatically makes PMs - Estimated number of users : 5000 (as of 2002) 10

11 3. E-service for SMEs Service for providing IPR information C. Service for supporting patented-technology transaction IP mart ( - To create opportunities for on-line patented-technology transfer - To give a variety of information on IP to individual inventors and SMEs Activities - Connects right holders and investors (began in May 2000) - Gives a variety of information related to technology transfer & c ommercialization - Databases in hopes of transfer : 42,000 (2001); 48,000 (2002) transferred patent : 30 (2000), 81 (2001), 64 (2002) 11

12 D. Internet gazette publication 3. E-service for SMEs Service for providing IPR information Publishes gazettes via the Internet Push-mail service Registration of Interesting Field(IPC) Applicant Push Mail Service Internet Publica tion Server Search 12

13 3. E-service for SMEs Legal Status Providing & Consultation service E. Call Center Personnel - 2 officials (KIPO) & 24 operators (KIPI) Consultations per day ( April 2003) questions per day Activities - one-stop service for any IPR question - A reservation service and call back service - A screen chatting service 13

14 3. E-service for SMEs Legal Status Providing & Consultation service F. Service for providing other IPR information Notification service :the Internet or mobile phone - Notices regarding examinations & trials - Advance notice of the expiry of a patent - Other notices General IPR information on KIPO s websit ( - Guidance on the IPR system in a text type - IPR news (by Internet-broadcasting service) - Online certificate issuance system - Providing information 24 *

15 G. Service for e-filing users 3. E-service for SMEs Legal Status Providing & Consultation service A fully integrated service - the installation & use of e-filing software and settlement of difficulti es On-the-spot service - Visited 270 times, and helped 2,363 people (`02) The E-Filing Support Center - Nos of staffs : 3 E-filing assistance for people unfamiliar with IT 15

16 H. On-line and Off-line education service Cyber Intellectual Property Academy. 3. E-service for SMEs Legal Status Providing & Consultation service - Provides IPR education and training for experts (May 2002) - Offers 14 courses for anyone who hopes to get a certificate of qualif ication Local information service centers - 25 IPR education centers in Frequency of use Freq

17 4. Success factors of KIPO s e-service 4. Success factors of KIPO s e-service Strategic plan E-filing and e-gazettes Organization and budget Preferential service Promotion and education Customer-oriented IT system Nationwide IT infrastructure 17

18 4. Success factors of KIPO s e-service A. Strategic plan Establish short-term, mid-term and long-term plans - A rolling plan for following IT trends with sustained growth Encourage applicants participation Apply de-facto standards applied in the IT industry - Use de-facto standards for developing a flexible system Promote projects in stages - Promote the most effective digitization project on a preferential basis - Promote the next projects after acquiring internal and external su pport by successful implementation of the main project 18

19 4. Success factors of KIPO s e-service B. Preferentially developing e-filing and e-gazettes Focus on the biggest ROI (Return on Investment) business - Enhance e-services for the general public by e-filing and publicatio n of e-gazettes - Reduce gazette publication expenses through automation - Fund e-filing system with budget savings from automated gazette p ublication Pursue public information and ensuring budget Establish the foundation for digitization of IP information - Establish the basis for the automation of internal processes for e-filing - Expand e-service areas such as automated e-gazette publication wit h electronic data 19

20 4. Success factors of KIPO s e-service C. Organization and budget Strong support from CEOs Organize a task force led by young and highly motivated sta ff Ensure stable organization and budget for promoting continu ous automation - Ensure budget by reinvesting automation savings 20

21 4. Success factors of KIPO s e-service D. Preferential service Promote e-communication by providing special services to e-filing users - Reduce fees for e-filing - Respond quickly - Promote e-filing by providing more convenient services 21

22 4. Success factors of KIPO s e-service E. Active promotion and education Promote e-filing and provide education on e-filing - Promote effective public relations targeting law firms and companies that file many applications - Provide training on the use of PCs, the Internet and e-filing - Educate customers through a special team in charge of education - Cyber IP Academy - E-filing Support Centers (in Seoul and Daejeon) Establish local e-service centers - Industrial complexes - SME-concentrated areas - Universities 22

23 4. Success factors of KIPO s e-service F. Customer-oriented IT system Establish an organization in charge of user group requests - Internal Users: IT staff in each division and a regular meeting - External Users: via the Call Center Survey customer satisfaction and requests through on-line CRM Induce users interests by adopting state-of-the art techno logies for customer-oriented service 23

24 4. Success factors of KIPO s e-service F. Nationwide IT infrastructure High-speed network subscribers : 70% in October 2002 PC holders : 77% in December 2002 Internet users : 58% in October

25 SME Forum Thank you! 25