B E N E D I C T G. C. D E L L A E R T

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1 B E N E D I C T G. C. D E L L A E R T ( C U R R I C U L U M V I T A E N O V E M B E R ) Department of Business Economics Erasmus School of Economics P.O. Box 1738 The Netherlands Marketing section, room H15-07 Erasmus University Rotterdam 3000 DR Rotterdam phone: website: EMPLOYMENT (ACADEMIC) 2006-present Professor of Marketing, Marketing Section, Department of Business Economics, Erasmus School of Economics, Erasmus University Rotterdam, The Netherlands (June-July) and 2010 (July-August) Visiting professor, Center for the Study of Choice (CenSoC), Faculty of Business, University of Technology, Sydney, Australia (June-August) and 2004 (April-August) Visiting scholar, Department of Marketing, School of Business, University of Alberta, Edmonton, Canada Meteor Research Chair and Professor, Department of Marketing, Faculty of Economics and Business Administration, Maastricht University, The Netherlands Associate professor of Marketing (with tenure), Assistant professor of Marketing, Department of Marketing and CentER, Faculty of Economics and Business Administration, Tilburg University, The Netherlands Senior lecturer, Department of Marketing, Faculty of Economics, The University of Sydney, Australia. EDUCATION Ph.D. in Technical Sciences (Urban Planning), Eindhoven University of Technology. M.Sc. in Technology and Society, Eindhoven University of Technology. M.Sc. in Industrial Engineering, Eindhoven University of Technology.

2 PUBLICATIONS IN ACADEMIC JOURNALS Arentze, Theo A., Benedict G. C. Dellaert, and Caspar G. Chorus, 2014, Incorporating Mental Representations in Discrete Choice Models of Travel Behaviour: Modelling Approach and Empirical Application, Transportation Science, forthcoming. Dellaert, Benedict G.C., Theo A. Arentze, and Oliver Horeni, 2014, Tourists Mental Representations of Complex Travel Decision Problems, Journal of Travel Research, 53 (1), Han, Qi, Benedict G.C. Dellaert, W. Fred van Raaij, and Harry J.P. Timmermans, 2014, Publicly Announced Access Recommendations and Consumers' Service Time Choices with Uncertain Congestion, Journal of Choice Modelling, forthcoming. Li, Ting, Robert J. Kauffman, Eric van Heck, Peter Vervest, and Benedict G.C. Dellaert, 2014, Consumer Informedness and Firm Information Strategy, Information Systems Research, forthcoming. Alayli-Goebbels, Adrienne F.G., Benedict G.C. Dellaert, Stephanie A. Knox, Andre J.H. Ament, Jeroen Lakerveld, Sandra D.M. Bot, Giel Nijpels, and Johannes L. Severens, 2013, Consumer Preferences for Health and Non-Health Outcomes of Health Promotion: Results from a Discrete Choice Experiment, Value in Health, 16 (1), Benning, Tim and Benedict G.C. Dellaert, 2013, Paying More for Faster Care? Individuals' Attitude towards Price-Based Priority Access in Health Care, Social Science & Medicine, 84, Harmsen-Van Hout, Marjolein J.W., P. Jean-Jacques Herings and Benedict G.C. Dellaert, 2013, Communication Network Formation with Link Specificity and Value Transferability, European Journal of Operational Research, 229 (1), Hiligsmann, Mickael, Caroline van Durme, Piet Geusens, Benedict G.C. Dellaert, Carmen D. Dirksen, Trudy van der Weijden, Jean-Yves Reginster, Annelies Boonen, 2013, Nominal Group Technique to Select Attributes for Discrete Choice Experiments: An Example for Drug Treatment Choices in Osteoporosis, Patient Preference and Adherence, 7, Wendel, Sonja, Benedict G.C. Dellaert, Amber Ronteltap, and Hans C.M. van Trijp, 2013, Consumers' Intention to Use Health Recommendation Systems to Receive Personalized Nutrition Advice, BMC Health Services Research, 13: 126. Benning, Tim M., Els Breugelmans, and Benedict G.C. Dellaert, 2012, Consumers Evaluation of Allocation Policies for Scarce Health Care Services: Vested Interest Activation Trumps Spatial and Temporal Distance, Marketing Letters, 23 (3), Benning, Tim M., Merel L. Kimman, Carmen D. Dirksen, Liesbeth J. Boersma, and Benedict G.C. Dellaert, 2012, Combining Individual-Level Discrete Choice Experiment Estimates and Costs to Inform Health Care Management Decisions: The Case of Customized Follow-Up Strategies after Breast Cancer Treatment, Value in Health, 15 (5),

3 Breugelmans, Els, Clemens F. Köhler, Benedict G.C. Dellaert, and Ko de Ruyter, 2012, Promoting Interactive Decision Aids on Retail Websites: A Message Framing Perspective with New vs. Traditional Consumer Actions, Journal of Retailing, 88 (2), Chorus, Caspar G. and Benedict G.C. Dellaert, 2012, Travel Choice Inertia: The Joint Role of Risk Aversion and Learning, Journal of Transport Economics and Policy, 46 (1), Dellaert, Benedict G.C. and Gerald Häubl, 2012, Searching in Choice Mode: Consumer Decision Processes in Product Search with Recommendations, Journal of Marketing Research, 49 (2), Dellaert, Benedict G.C., Bas Donkers, and Arthur van Soest, 2012, Complexity Effects in Choice Experiment-Based Models, Journal of Marketing Research, 49 (3), Johnson, Eric J., Suzanne B. Shu, Benedict G.C. Dellaert, Craig Fox, Daniel G. Goldstein, Gerald Häubl, Richard P. Larrick, John W. Payne, Ellen Peters, David Schkade, Brian Wansink, and Elke U. Weber, 2012, Beyond Nudges: Tools of a Choice Architecture, Marketing Letters, 23 (2), Van Birgelen, Marcel, Benedict G.C.Dellaert, and Ko de Ruyter, 2012, Communication Channel Consideration for In-Home Services: The Moderating Role of Customer Participation, Journal of Service Management, 23 (2), Van Schie, Ron, Bas Donkers, and Benedict G.C. Dellaert, 2012, Saving Adequacy Uncertainty: Driver or Obstacle for Retirement Decision Making? Journal of Economic Psychology, 33 (4), Noordhoff, Corine S., Kyriakos Kyriakopolous, Christine Moorman, Piet Pauwels, and Benedict G.C. Dellaert, 2011, The Bright-Side and Dark-Side of Embedded Ties in Business-to- Business Innovation, Journal of Marketing, 75 (5), Reinartz, Werner J., Benedict G.C. Dellaert, Manfred Krafft, V. Kumar, and Rajan Varadarajan, 2011, Retailing Innovations in a Globalizing Retail Market Environment, Journal of Retailing, 87S (1), S53-S66. Köhler, Clemens F., Els Breugelmans, and Benedict G.C. Dellaert, 2011, Consumer Acceptance of Recommendations by Interactive Decision Aids: The Joint Role of Temporal Distance and Concrete versus Abstract Communications, Journal of Management Information Systems, 27 (4), Kusumastuti, Diana, Els Hannes, Benoît Depaire, Koen Vanhoof, Davy Janssens, Geert Wets, and Benedict G. C. Dellaert, 2011, An Interactive Computer-Based Interface to Support the Discovery of Individuals Mental Representations and Preferences in Decisions Problems: An Application to Travel Behavior, Computers in Human Behavior, 27 (2), Han, Qi, Benedict G.C. Dellaert, W. Fred Van Raaij, and Harry J.P. Timmermans, 2010, Visitors Strategic Anticipation of Crowding in Scarce Recreational Resources, Journal of Retailing and Consumer Services, 17 (6),

4 Häubl, Gerald, Benedict G.C. Dellaert, and Bas Donkers, 2010, Tunnel Vision: Local Behavioral Influences on Consumer Decisions in Product Search, Marketing Science, 29 (3), Kimman, Merel L., Benedict G.C. Dellaert, Liesbeth J. Boersma, Philippe Lambin, and Carmen D. Dirksen, 2010, Follow-up after Treatment for Breast Cancer: One Strategy Fits All?, Acta Oncologica, 49 (3), Kusumastuti, Diana, Els Hannes, Davy Janssens, Geert Wets, and Benedict G.C. Dellaert, 2010, Scrutinizing Individuals Leisure-Shopping Travel Decisions to Appraise Activity-Based Models of Travel Demand, Transportation, 37 (4), Dellaert, Benedict G.C. and Pratibha A. Dabholkar, 2009, Increasing the Attractiveness of Mass- Customization: The Role of Complementary Online Services and Range of Options, International Journal of Electronic Commerce, 13 (3), van Helvoort-Postulart, Debby, Benedict G.C. Dellaert, Trudy van der Weijden, Maarten F. von Meyenfeldt, and Carmen D. Dirksen, 2009, Discrete Choice Experiments of Complex Health Care Decisions: Does Hierarchical Information Integration Offer a Solution? Health Economics, 18 (8), van Helvoort-Postulart, Debby, Trudy van der Weijden, Benedict G.C. Dellaert, Mascha de Kok, Maarten F. von Meyenfeldt, and Carmen D. Dirksen, 2009, Investigating the Complementary Value of Discrete Choice Experimentation for the Evaluation of Barriers and Facilitators in Implementation Research: A Questionnaire Survey, Implementation Science, 4: 10. Wendel, Sonja and Benedict G.C. Dellaert, 2009, Situation-Based Shifts in Consumer Website Benefit Importance: The Joint Role of Cognition and Affect, Information & Management, 46 (1), Adamowicz, Wictor, David S. Bunch, Trudy-Anne Cameron, Benedict G.C. Dellaert, Michael Hanemann, Michael Keane, Jordan J. Louviere, Robert J. Meyer, Thomas Steenburgh, and Joffre Swait, 2008, Behavioral Frontiers in Choice Models, Marketing Letters, 19 (3-4), Arentze, Theo A., Benedict G.C. Dellaert, and Harry J.P. Timmermans, 2008, Modeling and Measuring Individuals Mental Representations of Complex Spatio-Temporal Decision Problems, Environment and Behavior, 40 (6), Dellaert, Benedict G.C., Theo A. Arentze, and Harry J.P. Timmermans, 2008, Shopping Context and Consumers Mental Representation of Complex Shopping Trip Decision Problems, Journal of Retailing, 84 (2), Han, Qi, Benedict G.C. Dellaert, W. Fred van Raaij, and Harry J.P. Timmermans, 2007, Modeling Strategic Behavior in Anticipation of Congestion, Transportmetrica, 3 (2), Dellaert, Benedict G.C., Vladislav Y. Golounov, and Jaideep Prabhu, 2005, The Impact of Price Disclosure on Dynamic Shopping Decisions, Marketing Letters, 16 (1),

5 Dellaert, Benedict G.C. and Stefan Stremersch, 2005, Marketing Mass-Customized Products: Striking the Balance between Utility and Complexity, Journal of Marketing Research, 42 (May), Steckel, Joel H., Russell S. Winer, Randolph E. Bucklin, Benedict G.C. Dellaert, Xavier Drèze, Gerald Häubl, Sandy D. Jap, John D.C. Little, Tom Meyvis, Alan L. Montgomery, and Arvind Rangaswamy, 2005, Choice in Interactive Environments, Marketing Letters, 16 (3-4), Wendel, Sonja and Benedict G.C. Dellaert, 2005, Situation Variation in Consumers Media Channel Consideration, Journal of the Academy of Marketing Science 33, (4), Han, Qi, Benedict G.C. Dellaert, W. Fred van Raaij, and Harry J.P. Timmermans, 2004, Supporting Tourist Activity Planning Decisions from an Urban Tourism Management Perspective, Tourism Analysis, 8 (2-4), Perea y Monsuwé, Toñita, Benedict G.C. Dellaert, and Ko de Ruyter, 2004, What Drives Consumers to Shop Online? A Literature Review, International Journal of Service Industry Management, 15 (1), Reprinted in: Theo Verhallen, Carolien Gaakeer, and Vincent Wiegerink, eds., 2004, Demand Driven Chains and Networks, s Gravenhage: Reed Business Information, pp Dellaert, Benedict G.C. and Kreg Lindberg, 2003, Variations in Tourist Price Sensitivity: A Stated Preference Model to Capture the Joint Impact of Differences in Systematic Utility and Response Consistency, Leisure Sciences, 25 (1), Stremersch, Stefan, Allen M. Weiss, Benedict G.C. Dellaert, and Ruud T. Frambach, 2003, Buying Modular Systems in Technology-Intensive Markets, Journal of Marketing Research, 40 (August), Lindberg, Kreg, Tommy D. Andersson, and Benedict G.C. Dellaert, 2001, Tourism Development: Assessing Social Gains and Losses, Annals of Tourism Research, 28 (4), Dellaert, Benedict G.C. and Barbara E. Kahn, 1999, How Tolerable is Delay? Consumers Evaluations of Internet Web Sites After Waiting, Journal of Interactive Marketing, 13 (1), Dellaert, Benedict G.C., Jeff D. Brazell, and Jordan J. Louviere, 1999, The Effect of Attribute Variation on Consumer Choice Consistency, Marketing Letters, 10 (2), Lindberg, Kreg, Benedict G.C. Dellaert, and Charlotte Rømer Rassing, 1999, Resident Tradeoffs: A Choice Modelling Approach, Annals of Tourism Research, 26 (3), Louviere, Jordan J., Robert J. Meyer, David S. Bunch, Richard Carson, Benedict G.C. Dellaert, W. Michael Hanemann, David Hensher, and Julie Irwin, 1999, Combining Sources of Preference Data, Marketing Letters, 10 (3), Dellaert, Benedict G.C., Theo A. Arentze, Michel Bierlaire, Aloys W.J. Borgers, and Harry J.P. Timmermans, 1998, Investigating Consumers Tendency to Combine Multiple Shopping Purposes and Destinations, Journal of Marketing Research, 35 (May),

6 Dellaert, Benedict G.C., Dick F. Ettema, and Christer Lindh, 1998, Multi-Faceted Tourist Travel Decisions: A Constraint-Based Conceptual Framework to Describe Sequential Choices of Travel Components, Tourism Management, 19 (4), Reprinted in: Chris Ryan and Stephen Page, eds., 2000, Tourism Management: Towards the New Millenium, Amsterdam: Elsevier, pp Dellaert, Benedict G.C., Mia Prodigalidad, and Jordan J. Louviere, 1998, Family Members Projections of Each Other s Preference and Influence: A Two-Stage Conjoint Approach, Marketing Letters, 9 (2), Dellaert, Benedict G.C., Mia Prodigalidad, and Jordan J. Louviere, 1998, Using Conjoint Analysis to Study Family Travel Preference Structures: A Comparison of Day Trips and One Week Holidays, Tourism Analysis, 2 (2), Dellaert, Benedict G.C., Aloys W.J. Borgers, and Harry J.P. Timmermans, 1997, Consumer Activity Pattern Choice: Development and Test of Stage Dependent Conjoint Choice Experiments, Journal of Retailing and Consumer Services, 4 (1), Dellaert, Benedict G.C., Aloys W.J. Borgers, and Harry J.P. Timmermans, 1997, Conjoint Models of Tourist Portfolio Choice: Theory and Illustration, Leisure Sciences, 19(1), Dellaert, Benedict G.C., Aloys W.J. Borgers, and Harry J.P. Timmermans, 1996, Conjoint Choice Models of Joint Participation and Activity Choice, International Journal of Research in Marketing, 13 (3), Dellaert, Benedict G.C., Aloys W.J. Borgers, and Harry J.P. Timmermans, 1995, A Day in the City: Using Conjoint Choice Experiments to Model Urban Tourists Choice of Activity Packages, Tourism Management, 16 (5), SELECTED WORKING PAPERS Donkers, Bas, Carlos Lourcenço, Benedict G.C. Dellaert and Dan Goldstein, 2013, Debiasing Consumer Risk Preferences Using Prefered Outcome Distributions. Häubl, Gerald, Benedict G.C. Dellaert, and Murat Usta, 2012, Ironic Effects of Product Recommendations on Consumer Satisfaction with Chosen Alternatives. Wiertz, Caroline, Charla Mathwick, Ko de Ruyter, and Benedict G.C. Dellaert, 2012 Governance of Collective Action in a Virtual Peer-to-Peer Problem Solving Community. BOOK CHAPTERS AND PUBLICATIONS IN PEER-REVIEWED PROCEEDINGS Dellaert, Benedict G.C., Theo Arentze, Caspar Chorus, Harmen Oppewal, and Geert Wets, 2013, Mental Representations and Discrete Choice Behavior: State-of-the-Art and Avenues for Future Research, in Stephane Hess and Andrew Daly, eds. Choice Modelling: The State of the Art and the State of Practice, Cheltenham, UK: Edward Elgar, pp

7 Han, Qi, Harry J.P. Timmermans, Benedict G.C. Dellaert, and W. Fred van Raaij, 2008, Route Choice Under Uncertainty: Effects of Recommendations, Transportation Research Record 2082, Dellaert, Benedict G.C. and Gerald Häubl, 2006, Tourist Decision-Making and Travel Destination Recommendation Systems, in Daniel R. Fesenmaier, Hannes Werthner, and Karl W. Wöber, eds. Destination Recommendation Systems: Behavioural Foundations and Applications, New York, NY: CABI Publishing, pp Han, Qi, Benedict G.C. Dellaert, W. Fred van Raaij, and Harry J.P. Timmermans, 2005, Integrating Prospect Theory and Stackelberg Games to Model Strategic Dyad Behavior of Information Providers and Travelers: Theory and Numerical Simulations, Transportation Research Record 1926, Dellaert, Benedict G.C. and Gerald Häubl, 2004, The Economics and Psychology of Consumer Search: Process-Level Perspectives, special session summary, in Barbara E. Kahn and Mary Frances Luce (eds.), Advances in Consumer Research, Vol. 31, pp Dellaert, Benedict G.C. and Sonja Wendel, 2004, Tourists Hedonic and Utilitarian Use of the Internet as a Travel Information Channel, in R. Neil Mosey, Marion Joppe, Kathleen L. Andereck, and Nancy G. McGehee, eds., Measuring the Tourism Experience: When Experience Rules, What is the Metric of Succes?, Proceedings of the 35 th Annual TTRA Conference, Boise: Travel and Tourism Research Association (CD-ROM edition). Han, Qi, Benedict G.C. Dellaert, W. Fred van Raaij, and Harry J.P. Timmermans, 2004, Tourist Activity Planning in Congested Urban Tourism Environments: Towards a Game-Theoretic Model and Decision Support System, in Geoffrey I. Crouch, Richard R. Perdue, Harry J.P. Timmermans, and Muzaffer Uysal, eds. Consumer Psychology of Tourism, Hospitality and Leisure, Vol. 3, New York, NY: CABI Publishing, pp Han, Qi, Benedict G.C. Dellaert, W. Fred van Raaij, and Harry J.P. Timmermans, 2004, Modeling the Impact of Emerging, Uncertain, Time-Dependent, Aggregate Activity-Travel Patterns on Individual Activity Participation and Timing Decisions, Transportation Research Record 1894, Häubl, Gerald and Benedict G.C. Dellaert, 2004, Electronic Recommendation Agents and Tourist Choice, in Klaus Weiermair and Christine Mathies, eds., The Tourism and Leisure Industry: Shaping the Future, Binghamton, NY: Haworth Press, pp Häubl, Gerald, Benedict G.C. Dellaert, Kyle B. Murray, and Valerie Trifts, 2004, Buyer Behavior in Personalized Shopping Environments: Insights from the Institute for Online Consumer Studies, in Claire-Marie Karat, Jan Blom, and John Karat, eds., Designing Personalized User Experiences in ecommerce, Amsterdam: Kluwer Academic Publishers, pp Wendel, Sonja and Benedict G.C. Dellaert, 2004, Communicating with Consumers About the Supply Chain: The Role of Consumer Usage Situation, in Theo Verhallen, Carolien Gaakeer, and Vincent Wiegerink, eds., 2004, Demand Driven Chains and Networks, s Gravenhage: Reed Business Information, pp Lindberg, Kreg and Benedict G.C. Dellaert, 2003, Preferences for Developing-Country Nature Tourism in Overseas Markets: A Case Study of the Netherlands, in Ernst Lutz and Bruce 7

8 Aylward, eds., Nature Tourism, Conservation and Development in KwaZulu Natal, Washington D.C.: The Worldbank, pp Dellaert, Benedict G.C., 2001, Exploring Consumers Willingness to Contribute to Internet Web Sites, in Ook Lee, ed., Internet Marketing Research, Hershey: Idea Group Publishing, pp Dellaert, Benedict G.C., Aloys W.J. Borgers, Jordan J. Louviere, and Harry J.P. Timmermans, 2001, Using Conjoint Choice Experiments to Model Consumer Choices of Product Component Packages, in: Anders Gustafsson, Andreas Hermann, and Frank Huber, eds., Conjoint Measurement 2 nd edition, New York: Springer Publishing Company, pp (reprinted in 3 rd edition, 2003). Dellaert, Benedict G.C., 2000, Tourists Valuation of Other Tourists Contributions to Travel Web Sites, in Daniel Fesenmaier, Stefan Klein, and Dimitrios Buhalis, eds., Information and Communication Technologies in Tourism 2000, Vienna: Springer-Verlag, pp Dellaert, Benedict G.C., Chi Chiem, and Bernd Skiera, 1999, Product Differentiation and Preference Predictability, in Lutz Hildebrandt and Wulff Plinke, eds., Marketing and Competition in the Information Age, Proceedings of the 28 th Annual Conference of the European Marketing Academy, Berlin: Humboldt University Berlin, (CD-ROM edition). Dellaert, Benedict G.C., 1999, The Tourist as Value Creator on the Internet, in Dimitrios Buhalis and Walter Schertler, eds., Information and Communication Technologies in Tourism 1999, Vienna: Springer-Verlag, pp Dellaert, Benedict G.C., 1999, Consumer Time Allocation in Internet-based Marketing and Production, in Joachim Merz and Manfred Ehling, eds., Time Use: Research, Data and Methodology, Baden-Baden: Nomos Verlag, pp Dellaert, Benedict G.C., Jeff D. Brazell, and Jordan J. Louviere, 1997, Toward Understanding Price-Level Driven Randomness in Consumer Product Choice Models, in Norma J. Harrison, ed., Proceedings of the Fourth International Meeting of the Decision Sciences Institute, July, Sydney, Australia, pp Dellaert, Benedict G.C., Aloys W.J. Borgers, and Harry J.P. Timmermans, 1994, A Day in the City: Using Conjoint Choice Experiments to Model Urban Tourists Choice of Activity Packages, in Peter E. Murphy, ed., Quality Management in Urban Tourism: Balancing Business and Environment, Victoria, BC: University of Victoria, pp Dellaert, Benedict G.C., Aloys W.J. Borgers, and Harry J.P. Timmermans, 1993, Modelling Tourists Joint Choices of Transportation and Destination: Towards an Analytical Tool to Support the Marketing of Complex Tourism Services, in Expanding Responsibilities: A Blueprint for the Travel Industry, Wheat Ridge, CO: Travel and Tourism Research Association, pp Dellaert, Benedict G.C., 1993, A Supply Sensitive Model of Recreationists Activity Choices (in Dutch), in Planologische diskussiebijdragen 1993 dl. 2, Delft: Stichting Planologische Diskussiedagen (awarded best young planner s paper 1993), pp

9 REPORTS AND PUBLICATIONS IN PROFESSIONAL JOURNALS Donkers, Bas, Carlos Lourenço, Daniel G. Goldstein, and Benedict G.C. Dellaert, 2014, The Distribution Builder: An Interactive Online Tool to Support Consumers in Financial Investment and Pension Decisions,, in: A.E. Bronner, et al., eds. Ontwikkelingen in het Marktonderzoek: Jaarboek 2014 MarktOnderzoekAssociatie (in Dutch), Haarlem: Spaar en Hout, forthcoming. Donkers, Bas, Carlos Lourenço and Benedict G.C. Dellaert, 2012, Measuring and Debiasing Consumer Pension Risk Attitudes, Netspar Panel paper, 28, Tilburg: Netspar. Noordhoff, Corine S., Kyriakos Kyriakopolous, Christine Moorman, Piet Pauwels, and Benedict G.C. Dellaert, 2012, Positive and Negative Effects of Strong Ties in Innovations, in: A.E. Bronner, et al., eds. Ontwikkelingen in het Marktonderzoek: Jaarboek 2012 MarktOnderzoekAssociatie (in Dutch), Haarlem: Spaar en Hout, forthcoming. Dellaert, Benedict G.C. and Marc Turlings, 2011, Measuring Risk Profiles for Pension Investments, Netspar NEA discussion paper (in Dutch), Tilburg: Netspar. Dellaert, Benedict G.C., 2010, Interactive Online Decision Aids for Complex Consumer Decisions: Opportunities and Challenges for Pension Decision Support, Netspar Panel paper 19, Tilburg: Netspar. Dellaert, Benedict G.C., 2007, Opportunities for Online Consumer Assistance, ESB: Economische Statistische Berichten - Dossier 92(4508S) (in Dutch), Ronteltap, Amber, Sonja Wendel, Hans C.M. van Trijp, and Benedict G.C. Dellaert, 2006, Marketing Products that Match the Genetic Structure of the Individual, in: A.E. Bronner, P. Dekker, E. de Leeuw, L.J. Paas, K. de Ruyter, A. Smidts and J.W. Wieringa, eds. Ontwikkelingen in het Marktonderzoek: Jaarboek 2006 MarktOnderzoekAssociatie (in Dutch), Haarlem: Spaar en Hout, pp Perea y Monsuwé, Toñita, Benedict G.C. Dellaert, Andrés Perea y Monsuwé, and Ko De Ruyter, 2004, Strategic Consumer Behavior in Markets with Multiple After Sales Service Channels, in: A.E. Bronner, P. Dekker, J.C. Hoekstra, E. de Leeuw, Th. Poiesz, K. de Ruyter, and A. Smidts, eds. Ontwikkelingen in het Marktonderzoek: Jaarboek 2004 MarktOnderzoekAssociatie (in Dutch), Haarlem: De Vrieseborch, pp Dellaert, Benedict G.C., 2003, Made-to-Measure Marketing, inaugural professorial address (in Dutch), Maastricht: Maastricht University. Reprinted in: A.E. Bronner, P. Dekker, E. de Leeuw, K. de Ruyter, A. Smidts, and J.E. Wieringa, eds., 2005, Ontwikkelingen in het Marktonderzoek: Jaarboek 2005 MarktOnderzoekAssociatie (in Dutch), Haarlem: De Vrieseborch, pp Syam, Niladri B. and Benedict G.C. Dellaert, 2002, Consumer-Producer Interaction: A Strategic Analysis of the Market for Customized Products, Review of Marketing Science, working paper series 1(1). Dellaert, Benedict G.C., 2001, How to Keep the Source Open, ESB: Economische Statistische Berichten - Dossier 86(4307) (in Dutch), 31. 9

10 van Damme, Eric and Benedict G.C. Dellaert, 2001, E-conomics: How Information and Communication Technology Affect Market Structure, in Rick van der Ploeg and Chris Veenemans eds. The Influence of ICT on Society and Government (in Dutch), Amsterdam: Salomé Amsterdam University Press, pp Bloemen, Hans and Benedict G.C. Dellaert, 2000, High School Students' Education Choices: Motives, Perceptions and Preferences (in Dutch), Tilburg: Organisation for Strategic Labor Market Research (OSA). Bloemen, Hans and Benedict G.C. Dellaert, 2000, Young Adults' Choices for (Para-)Medical Education (in Dutch), Tilburg: Organisation for Strategic Labor Market Research (OSA). Dellaert, Benedict G.C., 1999, Laws and Self Regulation Afffecting Middlemen in the Financial Services Industry (in Dutch), Tilburg: CentER Applied Research. Lindeboom, Maarten, Benedict G.C. Dellaert, Jan Potters, and Peter F. Fontein, 1999, Social Security and Labor Markets: An Experimental Economics Approach (in Dutch), Tilburg: Organisation for Strategic Labor Market Research (OSA). Alessie, Rob, Benedict G.C. Dellaert, Peter F. Fontein, and Arie Kapteyn, 1998, A Model of Municipal Welfare Spending (in Dutch), Tilburg: Economics Institute Tilburg. Dellaert, Benedict G.C., Aloys W.J. Borgers, and Harry J.P. Timmermans, 1995, A Weekend in Paris: Comparing Urban Tourists Separate and Packaged Activity Choices, Vraagstelling 2, pp Dellaert, Benedict G.C., 1995, Conjoint Choice Models for Urban Tourism Planning and Marketing, Bouwstenen 35, Faculty of Architecture, Building and Planning, Eindhoven University of Technology (Ph.D.-thesis). Timmermans, Harry J.P., Theo A. Arentze, Aloys W.J. Borgers, Benedict G.C. Dellaert, Dick F. Ettema, and Harmen Oppewal, 1995, Models of Choice Processes and Activity Patterns: Some Recent Developments (in Dutch), Eindhoven: European Institute of Retailing and Services Studies. Dellaert, Benedict G.C., Aloys W.J. Borgers, Willem Kerpel, and Harry J.P. Timmermans, 1994, Urban Tourism: Further Segmentation Desirable (in Dutch), Recreatie & Toerisme, 3, pp Dellaert, Benedict G.C., Johanna C. van Dijk, and Ron Wijnstra, 1994, Traffic Models as a Basis for a Model of Recreational Boating (in Dutch), Recreatie & Toerisme, 1, pp Dellaert, Benedict G.C., Aloys W.J. Borgers, and Harry J.P. Timmermans, 1993, A Descriptive Model of Combined Transportation Mode and Destination Choices for Short City Breaks in the Netherlands, Belgium and Germany (in Dutch), report to the Dutch ministry of Economic Affairs, project no , Eindhoven: Urban Planning Group, Eindhoven University of Technology. Dellaert, Benedict G.C., Johanna C. van Dijk, and J.T. Booij, 1992, Feasibility Study for a Model of Recreational Boating (in Dutch), Amsterdam: Foundation for Economic Research of the University of Amsterdam. 10

11 PRESENTATIONS Conference presentations 2013 Health Insurance Exchanges Conference, Philadelphia, USA; International Choice Modelling Conference, Sydney, Australia; Judgment and Decision Making Conference, Toronto Canada Marketing Science Conference, Boston, USA; Consumer Financial Decision Making Conference, Boulder, USA; Behavioral Decision Research in Management, Boulder, USA; Judgment and Decision Making Conference, Minneapolis, USA Marketing Science Conference, Houston, USA; International Choice Modelling Conference, Leeds, UK (special workshop co-organizer); Association for Consumer Research North-American Conference, St Louis, USA; Mass Customization and Personalization Conference, San Francisco, USA (track chair) th Invitational Choice Symposium, Key Largo, Florida, USA; Marketing Science Conference, Cologne, Germany; Thought Leadership Conference on Innovation in Retailing, College Station, USA Marketing Science Conference, Ann Arbor, USA; Mass Customization and Personalization Conference, Helsinki, Finland (key note speaker) Marketing Science Conference, Vancouver, Canada; Association for Consumer Research North-American Conference, San Francisco, USA th Invitational Choice Symposium, Wharton Business School, Philadelphia, USA; Mass Customization and Personalization Conference, Boston, USA Marketing Science Conference, Pittsburgh, USA, Association for Consumer Research North-American Conference, Orlando, USA Marketing Science Conference, Atlanta, USA, International Workshop on Customer Relationship Management, New York, USA th Invitational Choice Symposium, Estes Park, Colorado, USA, INFORMS-CORS international meetings, Banff, Canada, and Travel and Tourism Research Association Conference (TTRA), Montréal, Canada Marketing Science Conference, Washington DC, USA, Association for Consumer Research North-American Conference, Toronto, Canada (special session co-chair), Mass Customization and Personalization Conference, München, Germany (session chair) Frontiers in Services Marketing conference, Maastricht, The Netherlands, Association for Consumer Research North-American Conference, Atlanta, USA, and Leisure Futures Conference, Innsbruck, Austria Marketing Science Conference, Wiesbaden, Germany Marketing Science Conference, Los Angeles, USA, and ENTER 00 conference, Barcelona Spain European Marketing Academy Conference (EMAC), Berlin, Germany, ENTER 99 conference, Innsbruck, Austria, and Marketing Science Conference, Syracuse, USA th Invitational Choice Symposium, HEC Paris, Marketing Science Conference, Fontainebleau, France, Retailing and Services Conference, Stresa, Italy, INFORMS College on Marketing Mini-Conference on Marketing Science and the Internet, Boston, USA, International Conference on Time Use Research, Lüneburg, Germany, and Consumer-Based Marketing Conference, Groningen, The Netherlands Marketing Science Conference, Berkeley, USA. 11

12 1995 Travel Research Conference, Coffs Harbour, Australia, Marketing Science Conference, Gainsville, USA, and Recent Advances in Retailing and Services Science, Innsbruck, Austria Marketing Science Conference, Sydney, Australia, Recent Advances in Retailing and Services Science, Broadbeach, Australia, and IGU Tourism conference, Canberra, Australia Conference on Quality Management in Urban Tourism, Victoria, BC, Canada, and Marketing Science Conference, Tucson, USA Travel and Tourism Research Association (TTRA) Conference, Whistler, BC, Canada, and European Theoretical and Quantitative Geographical Colloquium, Budapest, Hungary VVS-LSA Conference on Internationalisation and Leisure Research, Tilburg University, The Netherlands, and European Conference of the Regional Science Association, Louvainla-Neuve, Belgium. Seminar presentations Grenoble School of Management (2013), University of Technology Sydney (2013, 2010), Tilburg University (2011), Maastricht University (2011), Monash University - Melbourne (2010), Technical University Aachen (2009), University of Alicante (2007), University of Alberta (2007, 2006, research camp 2004, 2003, 1995), Leuven University (research camp 2005), City University London (2005), Free University Amsterdam (research camp 2005), Tilburg University (2004), Wageningen University (2002), University of Trento (2002), University of Cambridge (2001, 2000), Eindhoven University of Technology (2000), University of Surrey (2000), Erasmus University Rotterdam (2002, 1999), University of Illinois at Urbana-Champaign (2001, 1998), Wharton School - University of Pennsylvania (1997), University of Kiel (1997), Seoul National University (1996), Tilburg University (1997, 1996), University of Sydney (1998, 1995), Hong Kong University of Science and Technology (1995), University of Amsterdam (1994), Penn State University (1994), University La Sapienza Rome (1994), University of Namur (1994), University of Utah (1993). Committee member - doctoral colloquia EMAC conference, 25 th doctoral colloquium, ISCTE Business School, Portugal (2012) EMAC conference, 22 nd doctoral colloquium, Audencia Management School, France (2009) EMAC conference, 21 st doctoral colloquium, University of Brighton, UK (2008) ENTER 05 conference, PhD workshop, University of Innsbruck, Austria (2005) TEACHING EXPERIENCE Current courses: MSc Previous courses: Consumer Channel Dynamics (developed as a new course), 2007-present (average evaluation : 4.3 out of 5) Supervision of approx MSc theses per year, 2006-present Maastricht University MSc Multivariate Statistics for Business Research, Marketing Research I (tutor), 2002 Supervision of approx. 5 MSc theses per year, PhD Research Methods for Business,

13 Special topics in Marketing and Logistics (coordination + session), Anthology of Meteor Research (joint coordination + session), Advanced Consumer Behavior (coordination + sessions), 2002, 2004 Session in Quantitative Research Methods for Business, Session in EIASM special Ph.D. course on Research in Services, 2003, 2005 Tilburg University Msc Marketing Communications, 2001 Academic Research Skills in Marketing, 2000, 2001 Supervision of approx. 5 MSc theses per year, University of Sydney BCom Retail and Services Marketing, Marketing Research, 1995, 1996 MCom Retail and Services Marketing, 1997 Ph.D. thesis supervision: Supervisor Meimei Dai, 2013-present, Erasmus University Rotterdam. (jointly with Bas Donkers). Agapi Fytraki, 2011-present, Erasmus University Rotterdam. Jordana Liberali, 2010-present Erasmus University Rotterdam. Ron van Schie, 2008-present, Erasmus University Rotterdam. (jointly with Bas Donkers). Dimitris Tsekouras, defense planned 2012, Erasmus University Rotterdam. Oliver Horeni, defended 2012, Eindhoven University of Technology (jointly with Theo Arentze and Harry Timmermans). Mirjam van Ginkel-Bieshaar, defended 2012, Erasmus University Rotterdam. Tim Benning, defended 2011, Erasmus University Rotterdam, first position Erasmus University Rotterdam. Clemens Köhler, defended 2010, Maastricht University, first position Detecon International (jointly with Ko de Ruyter and Els Breugelmans). Marjolein Harmsen- van Hout, defended 2009, Maastricht University, first position Technical University Aachen (jointly with Jean-Jacques Herings). Corine Noordhoff, defended 2008, Maastricht University, first position Free University Amsterdam (jointly with Kyriakos Kyriakopoulos and Piet Pauwels). Sonja Wendel, defended 2007, Maastricht University, first position Erasmus University Rotterdam. Qi Han, defended 2006, Eindhoven University of Technology, first position Eindhoven University of Technology (jointly with Harry Timmermans and Fred van Raaij). Bernard Conlon, defended 2001, Tilburg University, first position AC Nielsen (jointly with Arthur van Soest). Supervisor - external PhD track Peter Sparreboom - Data Direction, present. Committee member and external reviewer. Ezgi Akpinar, Department of Marketing, RSM, Erasmus University, Daniel Fernandes, Department of Marketing, RSM, Erasmus University,

14 Gamze Dane, Department of Urban Planning, Eindhoven University of Technology, Nuno Camacho, Department of Marketing, ESE, Erasmus University, Ingrid Janssen, Department of Urban Management and Design Systems, Eindhoven University of Technology, 2011 Diana Kusumastuti, Transportation Research Institute, Hasselt University, Jeroen Binken, Department of Marketing, ESE, Erasmus University, Stefani Tzioti, Department of Marketing, RSM, Erasmus University, Stefan Trautmann, Department of Econometrics, Erasmus University, Ting Li, Department of Decision and Information Sciences, RSM, Erasmus University, Remco Prins, Department of Marketing, ESE, Erasmus University, Mirella Kleijnen, Department of Marketing, Maastricht University, Björn Vroomen, Department of Econometrics, Erasmus University, Willem Smit, Department of Marketing, RSM, Erasmus University, Debby van Helvoort-Postulart, Faculty of Medicine, Maastricht University, Caroline Wiertz, Department of Marketing, Maastricht University, Alexander Brüggen, Department of Accounting, Maastricht University, Kristine De Valck, Department of Marketing, Erasmus University, Vera Blazevic, Department of Marketing, Maastricht University, Wilfred Schoenmakers, Department of Organization and Strategy, Maastricht University, Nadine Roijakkers, Department of Organization and Strategy, Maastricht University, Ad de Jong, Department of Marketing, Maastricht University, Esther Binkhorst, Department of Leisure Studies, Tilburg University, Bertine Bargeman, Department of Leisure Studies, Tilburg University, Manon van Middelkoop, Department of Urban Planning, Eindhoven University of Technology, ACADEMIC SERVICE 2012-present Member Netspar Partner Research Council 2012 present Member ERIM Programme Advisory Committee (PAC) present Member of the Erasmus School of Economics Tenure Committee present Joint research coordinator Marketing area, Erasmus School of Economics present Chairperson, Marketing section, Department of Business Economics, Erasmus School of Economics present Member of the board of supervisors ISAM (previously EC 3 MA) Co-chair 9 th triennial invitational choice symposium Joint coordinator ERIM MPhil track in Marketing Member of the Meteor research school board, Faculty of Economics and Business Administration, Maastricht University. Coordinator of the Masters of Business Research (MPhil) 14

15 program. Member of the advisory committee for redesigning the Bachelor and Masters in Infonomics program. Chair of tri-monthly education meetings for the Supply Chain Management track Departmental coordinator of PhD applications, yearly departmental research meetings, and coordinator for the Masters of Business Research program, Marketing track, Department of Marketing, Maastricht University Co-organizer and chair of the yearly Maastricht Marketing Research camp. ACADEMIC ADVISORY ROLES AND HONORS 2012 present Fellow, Tinbergen Institute, Erasmus University present External affiliate, Center for the Study of Choice (CenSoC), University of Technology, Sydney, Australia 2009 present Netspar fellow, Tilburg University 2006 present Fellow (from 2010) and member, ERIM, Erasmus University 2006 present Member of the board of overseers of the Advanced Multi-Disciplinary Facility for Measurement and Experimentation in the Social Sciences MESS (funded by the Dutch Science foundation NWO) present Expert advisor Maastricht University Hospital and Amgen(Europe) - methodology project Patient preferences for osteoporosis treatment and patient decision aids Chairman of the Evaluation committee of Change Studies grants, a program to support long term continuation of large panel data collections in the social sciences (projects up to 350,000 euro), NWO MAGW (Dutch Science Foundation, division for Social Sciences Research) External reviewer Flanders scientific organization personal postdoc proposal Senior research fellow, National Laboratory for Tourism and ecommerce, Temple University, Philadelphia, USA 2010 External reviewer - strategic research proposal RIVM (Dutch National Institute for Public Health and the Environment) 2009 Member of the VIDI grants review committee (mid career personal research grants of approx. 800,000 Euro), NWO MAGW (Dutch Science Foundation, division for Social Sciences Research). 15

16 Chairman of the Evaluation Committee of Medium and Large Facility Investments grants (projects from 100,000 to 1,000,000 Euro), NWO MAGW (Dutch Science Foundation, division for Social Sciences Research) Expert advisor ZonMw (Dutch Science Foundation, division for Health Sciences) methodology project Outcomes beyond health Member of the Open Competition Review Committee for the 5 th round of submissions, NWO MAGW (Dutch Science Foundation, division for Social Sciences Research) Member of the board of reviewers for NWO-MAGW (Dutch Science Foundation, division for Social Sciences Research) Member of the board of overseers, Laboratory for the Study of Household Financial Decisions, CentERdata, (funded by the Dutch Science foundation NWO) Member of the scientific board, KLICT strategic research program Demand-Driven Supply Chain Networks (sponsored by the Dutch government). EDITORIAL EXPERIENCE Member of the editorial board of International Journal of Electronic Commerce, 2010-present. Member of the editorial board of International Journal of Research in Marketing, 2009-present. Member of the editorial board of Journal of Choice Modelling, 2008-present. Member of the editorial board of Journal of Information Technology & Tourism, 2004-present. Member of the editorial board of Tourism Analysis, Editorial advisory board Tourism Analysis, 2008-present. Editorial advisory board International Journal of Culture, Tourism and Hospitality Research, Educational case development: RSM business case Independer.nl Ad hoc reviewer (past five years): International Journal of Electronic Commerce, International Journal of Research in Marketing, Journal of the Academy of Marketing Science, Journal of Consumer Research, Journal of Interactive Marketing, Journal of Marketing, Journal of Marketing Research, Journal of Retailing, Management Science, Marketing Science, and Tourism Management. Book review: Marketing in the Cyber Age, K. Rohner, 2001, Journal of Retailing and Consumer Services, Journal of Retailing and Consumer Services 8(1), p Book review: Consumers Spatial Choice Behavior, A. Eymann, 1999, Journal of Retailing and Consumer Services 6(1), p.65. Software review: A Review of the Software Package HIELOW: Hierarchical Logit for Windows, with P. van der Waerden, 1997, Journal of Retailing and Consumer Services 4(2), pp

17 Book review: Urban Tourism: Attracting Visitors to Large Cities, C.M. Law, 1994, Journal of Retailing and Consumer Services, 1(2), pp Book review: Choice and Demand in Tourism, P. Johnson and B. Thomas, 1994, Journal of Retailing and Consumer Services 1(1), pp SELECTED CONSULTING AND APPLIED RESEARCH present Member board of supervisors (Raad van Toezicht) of Independer.nl Member scientific advisory board DataDirection Participant in a research project funded through TransForum, a program sponsored by the Dutch government to promote sustainable supply chain structures. Project focused on optimizing Internet-based communications to inform consumers about sustainable food products. Business partners included Albert Heijn, DataDirection, and Unilever, working together in the Stichting Duurteelt Consultant to CentER Applied Research, research consultant on a project with OSA and SNS-Reaal bank on employee training programs Participant in two research projects funded through KLICT, a program sponsored by the Dutch government to promote innovations in the area of supply chain management, information technology, marketing and logistics. Projects conducted jointly by business, government and research institutions, participants included HAK (Heinz), OZLO (project 1) and Campina, Friesche Vlag, Deli XL, Sodexho (project 2) Consultant in a Worldbank research project on tourism to and in South Africa. SELECTED RESEARCH GRANTS 2013 University wide research excellence grant for Erasmus Center for Marketing and Innovation (ECMI), with Stefan Stremersch, 5 year grant to support new faculty hiring, EUR 2,000, Netspar Medium Vision Research grant, Interactive pension communication and decision making, with Bas Donkers, EUR 250, Netspar Design paper grant, Designing Distribution Builders, with Carlos Lourenço and Bas Donkers, EUR 5, Netspar position panel paper grant, Supporting consumer pension decisionmaking online, EUR 10, Small business innovation grant to sponsor the development of a user interface for a new online marketing research tool at LaQuSo, EUR 10, Netspar research grant Supporting Consumer Pension Decision-Making Online with Bas Donkers and Gerald Häubl, 3 year grant to support a post-doc position, Ph.D. project, and research costs, EUR 499,

18 2006 ZON-MW (Dutch Science foundation) post-doc research grant, Investigating the added value of conjoint analysis for the evaluation of barriers and facilitators in implementation studies: the case of breast cancer surgery in ultrashort stay, with C. Dirksen, T. van der Weijden, M. Von Meijenfeldt, M. Hebly, and C. Frotscher, EUR 118, MSI research grant, Buyer-Supplier Marketing Learning in New Product Development Projects, with Kyriaokos Kyriakopoulos, Corine Noordhoff and Piet Pauwels, US$ 15, TransForum research grant, Consumer Website: It s all about food jointly with prof. Hans van Trijp and prof. Peter Verhoef, EUR 50, KLICT strategic research grant, Personalized ICT interfaces that drive the supply chain: model and validation for health foods, jointly with prof. Hans van Trijp, EUR 72, KLICT positioning paper grant, Consumer Expectations of Web Shops, EUR 8,100, jointly with prof. Ko de Ruyter METEOR, Customer-Supplier Learning in Joint New Service Development with prof. Jos Lemmink, Kyriakos Kyriakopoulos and Piet Pauwels, 4 year Ph.D. project research grant, approx. EUR 120, KLICT strategic research grant, Consumer Valuation of Supply Chain Information, NLG 103,

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