How To Use Bco

Transcription

1 !!! Moviri Managed BCO Services The managed services offering for BMC Capacity Optimization (BCO) customers designed to maximize the return on their BCO investment.!

2 Built for BCO customers Moviri Managed BCO is a service offering specifically designed for BCO customers. During the rollout of the BCO solution and post its implementation, we help our customers to: Staff the appropriate skill profiles and product expertise from day one Fully realize the ROI of BCO implementation Deliver product support for the IT organization and the company Establish, consolidate and enforce Capacity Management practices and processes Develop custom connectors for BCO and external data sources such as management platforms or applications Perform continuous Capacity Planning and Optimization that responds to changing requirements Design and run a Capacity Management service catalog for internal customers fully aligned to ITIL practices Free up scarce and costly IT Management, Monitoring and Operations resources A service that fits your needs Regardless of the maturity level of your Capacity Management process or the capacity management tool implementation, Moviri can engage with your company offering the right mix of services from installation all the way to full BCO outsourcing. Moviri Managed BCO is offered in three service tiers: Bronze: ideal for BCO customers with specific limited needs such as implementing a custom ETL or implementing a major BCO release upgrade. Silver: ideal for BCO customers that need assistance in stepping up the maturity ladder or plan to enable an internal Capacity Management team. Gold: ideal for customers seeking a complete managed service outsourcing solution for their BCO management and the capacity management process. How does it work? At Moviri we know very well how difficult it is to determine the right budget to keep a solution up and running, to extend it and to make it fit actual demand. We have the right solution: we perform a solution assessment on your environment and provide you with a suggested amount of tokens. You then purchase tokens according to your budgeted needs and decide how and when to use them. Forget complex SOWs, scope negotiations and effort estimates! We keep it very simple: every activity in BCO has a cost expressed in tokens, so you always know exactly what you can achieve and the resources Page! 2

3 that are required. Moviri consultants will assist you in prioritizing activities and advise you on the best and most cost effective course of action. Plus, BCO administration and maintenance are always included in Silver and Gold service plans! Which level of service is right for my company? Have you just rolled out BCO or are planning to implement BCO solutions? Let the IT Optimization experts help you make sure you reap the rewards of your investment for years to come. We have delivered more than 150 projects, including more than a hundred integrations between management platforms and BCO, Capacity Planning reports and studies and dashboards. Here s three possible scenarios... Scenario 1 Implement custom ETL, report and upgrade to a major BCO release My company implemented BCO 1 year ago, the team is composed of 3 people. We had training sessions during the year but we didn t manage to build integraaons and now we have a criacal data source we must have covered by our capacity management process by the end of this year. Also, we want to implement a generic report to detect capacity outages on each server technology (i.e. Windows, Linux, AIX, etc.). On the plajorm maintenance side we know quite well how to administer BCO day- by- day, but, honestly, I would not go for a major upgrade on my own. I know this is something we need to go thru shortly, since are very interested in a couple of newly released features. How Moviri will help The right service for this scenario is Bronze. Moviri will: Plan the upgrade to the target version. Perform the upgrade, test it and verify non regression in your environment. Design the integration to the complex data source, develop and test after its deployment. Design the report and develop it, implementing a template to reuse it. Scenario 2: Enable your team to use BCO and increase process maturity level A contractor implemented BCO and we rolled out the producaon one month ago. Right now we do not have enough knowledge to administer the plajorm. I think my team has the necessary skills to manage the plajorm in the future but I need somebody now to do the work for us, eventually enabling two members of the team. Anyhow, I want to have in- house skills to maintain and extend the soluaon in a Page! 3

4 medium Ame frame. One of the guys in my service line is involved in capacity management since I d like him to be able to correlate business and infrastructure KPIs as one of my goal is to achieve service capacity management. I know this is something he already managed in the past using a couple of tools, but I need to standardize this approach and I know BCO is the right plajorm to speed up the process and increase the whole process maturity level. How Moviri will help The right service for this scenario is Silver. Moviri will: Perform a health check of your BCO environment. Train members of the team on how to use BCO, how to maintain and manage the platform, how to check daily data flow to detect anomalies in the data collection. Coach members of the team on how to achieve results in Capacity using BCO basic and advanced features like correlation analyses, forecasting modules and on how to design and develop Capacity deliverables using BCO basic and advanced reports. Design and develop the integration with Business KPIs data source to 1) import them into BCO and 2) use them to perform correlations and advanced models for the services in scope. Design a solution to replicate the exercise on other services. Scenario 3 Full outsource your Capacity Management process A couple of months ago we understood that Capacity Management is becoming criacal to our company as we experienced some major changes in the way we support the business. We re migraang most of our service to the cloud and we ve found that the tools we have in place today are good enough for monitoring purposes, but inadequate to process large data sets to forecast our future needs. We re confident there s a lot of valuable informaaon in the data: last year we started implemenang in- house a data warehouse but we faced major issues. The effort required to extract the data and push it into the warehouse was too high; we didn t have the skills to analyze the data; we were not able to develop meaningful capacity analysis and models; we realized that it was not possible to do capacity for services... I decided to stop this internal iniaaave and change our strategy. We acquired and deployed BCO and we are now looking for a team of experts to integrate it into our environment and produce capacity plans. My goal is to outsource the process completely. How Moviri will help The right service for this scenario is Gold. Moviri will: Design the Capacity Management process, defining roles, tools and interfaces to other IT processes. Define targets and metrics of Capacity Management (IT infrastructure/service/business capacity management). Implement the Capacity Management process. Produce quarter or annual capacity plans. Page! 4

5 ! Perform a health check of your BCO environment. Maintain and upgrade the software solution. Extend the solution to the relevant data sources (through custom connector development). Include in BCO scope applications and critical services. Perform capacity studies to consolidate applications to hybrid/public cloud infrastructures.! Page! 5

6 Moviri Managed BCO Service Levels Bronze Level Leverage Moviri s unique skills to extend BCO, deliver Reports and Dashboards and shorten the time to market of your Capacity Management, reducing BCO operational costs. The Bronze service is suitable for customers who want to use BCO as the standard enterprise platform to support the Capacity Management process. Moviri will help in the platform administration, extending the data sources scope and creating custom reports like BIRT reports and Dashboard Views. Since Moviri assumes the burden of integrating new data sources and produce deliverables to run your Capacity Management process, you will immediately harness all the benefits that BCO can bring to your organization, even if you don t completely master the platform yet. The Bronze Customer: wants to reach results in a short timeframe; is concerned about cost-effectiveness; is looking to include a new technological domain in the Capacity Management scope (e.g. Storage) but it has no ETL skills to develop a new BCO integration from scratch; is looking to develop a dashboard view for Service Managers but it has no time to acquire the knowledge on how to develop custom views; needs to perform an upgrade on a running environment and wants to make it as smooth as possible. The Bronze service menu scope includes the following activities: BCO Administration - token based a. Reconfigure BCO (e.g. change SNMP, change User Management authentication & authorization method, ) a. Check BCO services status (Datahub, schedulers, web, ) b. Data Flow integrity assurance (Tasks and ETLs, scheduling and optimization) a. User management (integration with LDAP, ACL and Groups creation) b. Deploy of out of the box views (Dashboards up to BCO 4.5) c. Environment backup (templates/task properties/database tables) d. Incident & issue management (root cause analysis, issue management, log issues with BMC Support) e. BCO advanced tuning (JVM and SQL) f. Production environment alignment to BCO best practices g. Deploy of new hardware (eg. one additional ETL Engine) to BCO infrastructure h. Perform BCO analyses and model BCO upgrades (major or minor version) or reconfigurations - token based Page! 6

7 ! a. up to one Major version upgrade (e.g. from BCO 4.5 to BCO 9.0) b. up to two Minor version upgrade (e.g. from BCO 9.0 to BCO 9.0 SP1) c. Advanced administration (custom benchmarks, hierarchy rules, grouping objects, resource monitors) BCO Health Check - token based a. BCO infrastructure and platform status b. Integration strategies effectiveness and efficiency c. Advanced reporting (BIRT and Views) design and development strategies d. Best Practices adoption BCO Data flow - token based a. setup of features to monitor BCO Data Flow (non reporting systems, ETLs execution correctness, ) b. newly discovered systems management BCO Integrations/simple - token based per integration a. development of custom integrations to simple data sources (e.g. import a few metrics from a database, Teamquest, ehealth) BCO Integrations/complex - token based per integration a. development of custom integrations to complex data sources (e.g. IBM TPC, HP Storage Essential, ) BCO Analysis and Models - token based per service/ per BCO Domain a. setup and configuration of analysis templates and model templates, golden analyses and golden models b. setup and configuration of forecasts and what-if analyses c. setup and configuration of correlation/extrapolation models d. setup and configuration of QN models e. accounting and chargeback models setup and configuration Custom capacity deliverable design and development - token based per report (BIRT or BCO View) a. Dashboard design b. Data-marts development c. Custom Portlet development d. Visual Maps design and development e. BIRT report design and development f. Report templates customization g. Accounting and Chargeback dashboard configuration Service Capacity analyses and models - token based a. Integrate the CMDB (or any equivalent data source) to represent the relationships among Configuration Items in BCO b. Design and develop analyses to correlate business drivers and IT KPIs Page! 7

8 Engagement Management & Service Level Agreement The Customer is assigned a Moviri Technical Account Manager (TAM), who acts as point of contact. Customers can easily raise requests by , using the TAM s address and the alias bco_customername@moviri.com. The request is assigned to a consultant that will reply within 2 working days with a first analysis of the level of effort required to develop the solution. Team & Technical Requirements The team is made up of a shared pool of Moviri consultants. The team needs VPN connection (or an assigned VDI) to access your BCO environment. Silver Level Focus on capacity analysis and business decisions while Moviri maintains and evolves your BCO. Fully leveraging complex and specialized tools takes time and field expertise. Moviri will train and coach your BCO administrators to maintain the platform, perform upgrades, apply patches and ensure all data flows are correctly configured. BCO users will learn on the job from Moviri consultants how to create analysis reports, use models, perform consolidation studies. BCO administration and maintenance are always included! The Silver Customer: has already implemented BCO and is interested in gaining core competencies to run the platform in-house; wants to leverage Moviri s more than 10 years of expertise in both BCO and Capacity Management; wants access to successful best practices implemented at many other Moviri s customers; needs to translate what has been explained in theoretical training into real use cases; The Silver service menu scope includes the following activities: BCO Administration - included a. Reconfigure BCO (e.g. change SNMP, change User Management authentication & authorization method, ) b. Check BCO services status (Datahub, schedulers, web, ) c. Data Flow integrity assurance (Tasks and ETLs, scheduling and optimization) d. User management (integration with LDAP, ACL and Groups creation) e. Deploy of out of the box views (Dashboards up to BCO 4.5) f. Environment backup (templates/task properties/database tables) g. Incident & issue management (root cause analysis, issue management, log issues with BMC Support) Page! 8

9 h. BCO advanced tuning (JVM and SQL) i. Production environment alignment to BCO best practices j. Deploy of new hardware (eg. one additional ETL Engine) to BCO infrastructure k. Perform BCO analyses and model BCO upgrades (major or minor version) or reconfigurations - token based a. up to one Major version upgrade (e.g. from BCO 4.5 to BCO 9.0) b. up to two Minor version upgrade (e.g. from BCO 9.0 to BCO 9.0 SP1) c. Advanced administration (custom benchmarks, hierarchy rules, grouping objects, resource monitors) BCO Health Check - token based a. BCO infrastructure and platform status b. Integration strategies effectiveness and efficiency c. Advanced reporting (BIRT and Views) design and development strategies d. Best Practices adoption BCO Data flow - token based a. setup of features to monitor BCO Data Flow (non reporting systems, ETLs execution correctness, ) b. newly discovered systems management BCO Integrations/simple - token based per integration a. development of custom integrations to simple data sources (e.g. import a few metrics from a database, Teamquest, ehealth) BCO Integrations/complex - token based per integration a. development of custom integrations to complex data sources (e.g. IBM TPC, HP Storage Essential, ) BCO Analysis and Models - token based per service/ per BCO Domain a. setup and configuration of analysis templates and model templates, golden analyses and golden models b. setup and configuration of forecasts and what-if analyses c. setup and configuration of correlation/extrapolation models d. setup and configuration of QN models e. accounting and chargeback models setup and configuration Custom capacity deliverable design and development - token based per report (BIRT or BCO View) a. Dashboard design b. Data-marts development c. Custom Portlet development d. Visual Maps design and development e. BIRT report design and development f. Report templates customization g. Accounting and Chargeback dashboard configuration Page! 9

10 Service Capacity analyses and models - token based a. Integrate the CMDB (or any equivalent data source) to represent the relationships among Configuration Items in BCO b. Design and develop analyses to correlate business drivers and IT KPIs Production of Capacity Plan - token based per Technology Domain (e.g. Windows, VMware, Storage, ), per Application (e.g. Microsoft Exchange, Siebel,...) / per Service (e.g. e-shop, billing system, CRM, ) c. Assess the current capacity of technology/application/service a. Determine the residual capacity thru capacity models (time forecasting, extrapolation, QN models) to predict futu re outages b. Deliver quarterly/yearly plan for the given technology/application/service Capacity Management Process assessment - token based a. assess the current ( As-is ) capacity management process, in terms of tool, best practices, roles and responsibilities b. benchmark the capacity management process with respect to other Moviri s customers that run the same business Engagement Management & Service Level Agreement The Customer is assigned a dedicated Senior Consultant point of contact, who is in charge of managing all the activities. The Senior Consultant can be contacted directly by and/or phone and is accountable for managing your tokens budget. For maintenance activities, the team operates on a 8 hours/5 days per week basis. For all token-based activities, the team starts working on the solution within 48 hours. The recommended minimum engagement for Silver is 3 months (one quarter). Team & Technical Requirements The team is made up of one dedicated Moviri Senior consultant plus a shared pool of consultants. The number of consultants in the team varies according to the number of tokens in your contract. In case you need one or more Capacity experts on site, you can also decide to convert one or more tokens into on-premises days. The team needs a VPN connection (or an assigned VDI) to access your BCO environment. Gold Level It s a business priority but you don t have the right team to successfully manage it now? We run the Capacity Management process for you. What happens if your Company doesn t have the skills or the right team to run Capacity Management today? You can rely on Moviri s resources and let us fully manage your tools and processes. With this service Moviri can help customers in supporting critical initiatives such as a private/hybrid/public cloud Page! 10

11 initiatives, accounting and chargeback processes, development of BCO interfaces to other ITSM tools like Automation, Ticketing systems and CMDB. BCO administration and maintenance are always included! The Gold Customer: is strategically aware of the key role the Capacity Management process has in today s IT; needs clear and transparent information on Capacity Management s TCO; wants to implement not only a tool but also manage changes to processes, roles and measurements; lacks internal skills and/or resources to be profitable in Capacity Management or does not consider a priority building those skills internally; must set up Capacity Management processes (tools, people and roles) in a short time frame to comply with OLAs, SLAs or legal constraints; aims to deliver Capacity Management as a service for business units and internal customers; must interface Capacity Management processes with other IT Processes. The Gold service menu scope includes the following activities: BCO Administration - included a. Reconfigure BCO (e.g. change SNMP, change User Management authentication & authorization method, ) b. Check BCO services status (Datahub, schedulers, web, ) c. Data Flow integrity assurance (Tasks and ETLs, scheduling and optimization) d. User management (integration with LDAP, ACL and Groups creation) e. Deploy of out of the box views (Dashboards up to BCO 4.5) f. Environment backup (templates/task properties/database tables) g. Incident & issue management (root cause analysis, issue management, log issues with BMC Support) h. BCO advanced tuning (JVM and SQL) i. Production environment alignment to BCO best practices j. Deploy of new hardware (eg. one additional ETL Engine) to BCO infrastructure k. Perform BCO analyses and model BCO upgrades (major or minor version) or reconfigurations - token based a. up to one Major version upgrade (e.g. from BCO 4.5 to BCO 9.0) b. up to two Minor version upgrade (e.g. from BCO 9.0 to BCO 9.0 SP1) c. Advanced administration (custom benchmarks, hierarchy rules, grouping objects, resource monitors) BCO Health Check - token based a. BCO infrastructure and platform status b. Integration strategies effectiveness and efficiency c. Advanced reporting (BIRT and Views) design and development strategies d. Best Practices adoption BCO Data flow - token based Page! 11

12 a. setup of features to monitor BCO Data Flow (non reporting systems, ETLs execution correctness, ) b. newly discovered systems management BCO Integrations/simple - token based per integration a. development of custom integrations to simple data sources (e.g. import a few metrics from a database, Teamquest, ehealth) BCO Integrations/complex - token based per integration a. development of custom integrations to complex data sources (e.g. IBM TPC, HP Storage Essential, ) BCO Analysis and Models - token based per service/ per BCO Domain a. setup and configuration of analysis templates and model templates, golden analyses and golden models b. setup and configuration of forecasts and what-if analyses c. setup and configuration of correlation/extrapolation models d. setup and configuration of QN models e. accounting and chargeback models setup and configuration Custom capacity deliverable design and development - token based per report (BIRT or BCO View) a. Dashboard design b. Data-marts development c. Custom Portlet development d. Visual Maps design and development e. BIRT report design and development f. Report templates customization g. Accounting and Chargeback dashboard configuration Service Capacity analyses and models - token based a. Integrate the CMDB (or any equivalent data source) to represent the relationships among Configuration Items in BCO b. Design and develop analyses to correlate business drivers and IT KPIs Production of Capacity Plan - token based per Technology Domain (e.g. Windows, VMware, Storage, ), per Application (e.g. Microsoft Exchange, Siebel,...) / per Service (e.g. e-shop, billing system, CRM, ) a. Assess the current capacity of technology/application/service b. Determine the residual capacity thru capacity models (time forecasting, extrapolation, QN models) to predict future outages c. Deliver quarterly/yearly plan for the given technology/application/service Capacity Management Process assessment - token based a. assess the current ( As-is ) capacity management process, in terms of tool, best practices, roles and responsibilities b. benchmark the capacity management process with respect to other Moviri s customers that run the same business Page! 12

13 Capacity Management Process design - token based a. define the to-be process in terms of tools, roles and interfaces to other processes b. perform a gap analyses between the as-is and to-be process c. define a roadmap for implementing the to-be process, including quick wins (actions that will bring high benefits at low cost for the organization), short term actions and medium/ long term actions d. define the interfaces of Capacity Management with other IT processes, like change management, incident management, security management, etc.. Capacity Management as a Service for internal customers - token based a. define a service catalogue for capacity management/internal customers b. define, for each catalogue item, cost models, service levels and contents c. define how internal customers are charged back for using capacity management services d. creation of internal marketing material e. promotion of the service (up to 4 compelling events per year) Engagement Management & Service Level Agreement The Customer is assigned a dedicated Senior Consultant point of contact, who is in charge of managing all the activities. The Customer can contact Moviri consultants on the account directly by and/or phone. The Senior Consultant is accountable for managing your tokens budget. For maintenance activities, the team operates on a 8 hours/5 days per week basis. For all token-based activities, the team starts working on the solution within 48 hours. The recommended minimum engagement for Gold is 1 year. Team & Technical Requirements! The team is made up of one dedicated Moviri Senior consultant plus a dedicated pool of consultants. The number of consultants in the team varies according to the number of tokens you bought. The Gold service includes 20 Days on site presence per year of subscription (Senior Consultant, minimum 5 consecutive days per visits, up to 4 visits per year). In case you need more than 20 days on-site, you can also decide to convert one or more tokens into on-premises days. The team needs a VPN connection (or an assigned VDI) to access your BCO environment for offsite activities. Page! 13

14 ! Moviri Managed BCO is the right choice. Nobody knows BCO like Moviri. Let us be your partner.! We know BMC Capacity Optimization inside-out: Moviri engineers and consultants have been working on the technologies on which BCO is built for over 10 years. BCO was developed by Moviri and acquired by BMC in Moviri, as a BMC Technology Alliance Premier Partner, develops and supports the suite of BCO components, Moviri Integrations for BCO. We have delivered more than 150 projects, including more than a hundred integrations between management platforms and BCO, Capacity Planning reports and studies and dashboards. We invest in our people and in R&D to deliver the best tools and services for BCO available on the market today. Let the IT Optimization experts help you maximize your investment in BCO. EMEA Europe, Middle East and Africa Maurizio Pedraglio maurizio.pedraglio@moviri.com APAC Asia Pacific Renato Bonomini renato.bonomini@moviri.com AMER North and South America Renato Bonomini renato.bonomini@moviri.com Page! 14