Tamar Valley Health Patient and Carer Satisfaction Survey 2013.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Tamar Valley Health Patient and Carer Satisfaction Survey 2013."

Transcription

1 Tamar Valley Health Patient and Carer Satisfaction Survey responses from patients and carers. Please see separate document for the practice response. 1) Which Health Centre do you usually attend? Callington 302 Gunnislake 225 2) On average, do you visit or contact the practice: Daily 2 Weekly 25 Fortnightly 25 Monthly 134 Less often 341 3) Clinical care. When you last had an appointment at the practice: a) Did you feel that your queries and concerns were listened to? Fully 370 (71.57%) Mainly 104 Partly 29 Not much 10 Not at all 4 Didn t answer 10 b) Were your problems or any treatment fully explained? Fully 369 (70.96%) Mainly 107 Partly 33 Not much 9 Not at all 2 Didn t answer 7 c) Were you involved in decisions about your care? Fully 326 (65.08%) Mainly 106 Partly 40 Not much 15 Not at all 14 Didn t answer 26 d) Were your problems dealt with to your satisfaction? Fully 337 (65.06%) Mainly 122 Partly 42 Not much 10 Not at all 7 Didn t answer 9

2 e) If you are on long-term medication or have a chronic illness, you will be recalled for an annual review for all such problems. Do you find our system: Helpful 237 (62.04%) Adequate 117 Unhelpful 28 Haven t used it 95 Didn t answer 50 4) Getting an appointment. a) Are you able to get an appointment when you need one? Always 98 (18.99%) Usually 329 (63.76%) Infrequently 78 Never 11 Not applicable 11 b) When the practice is very busy and all pre-bookable and on-the-day GP appointments have been booked, your details will be taken and you will then be called back, sometimes by a doctor. Do you find this system is: Helpful 293 (62.61%) Adequate 147 (31.41%) Unhelpful 28 Haven t used it 52 Didn t answer 7 c) If you have not been able to get an appointment at the time of your choice, did you feel that the waiting time for an appointment was: Acceptable 395 (80.78%) Unacceptable 94 Didn t answer 38 d) The practice offers some appointments as telephone consultations? Do you think that this system is: Helpful 301 (73.77%) Adequate 88 Unhelpful 19 Haven t used it 110 Didn t answer 9 e) We send text message reminders for appointments if you have chosen to register for this service. Is this: Helpful 213 (89.87%) Adequate 16 Unhelpful 8 Haven t used it 251 Didn t answer 39

3 5) Reception issues. a) Do you generally fine the receptionists: Helpful 357 (71.4%) Reasonable 130 Unhelpful 13 Don t know 0 Didn t answer 27 b) Do you have to queue at the reception desk? Usually 66 (13.36%) Occasionally 328 Infrequently 71 Never 29 Didn t answer 33 c) Do you use the automatic check-in computer screen? Usually 196 (58.33%) Occasionally -108 Infrequently -32 Never 154 Didn t answer -37 d) Have you found the automatic check-in computer system to: Work reliably 109 (32.34%) Occasionally fail 156 Frequently fail 72 Haven t used it -129 Didn t answer 61 e) Are you kept waiting in the waiting room? Usually 227 (46.61%) Occasionally 215 Infrequently 33 Never 12 Didn t answer 40 6) Opening times a) Do these opening hours meet your needs? (91.85%) Usually 451 Occasionally 24 Infrequently 11 Never 5 Didn t answer 36 b) Have you ever used extended opening hours? Usually -24 (14.55%) Occasionally 75 Infrequently 66 Never 328 Didn t answer 34

4 7) Getting the results of tests and investigations a) Have you had a blood test or other investigation at the practice in the last 12 months? Yes 376 (79.16%) No 99 Can t remember 22 Didn t answer 30 b) If you did, how did you find out about the result? Spoke to GP or nurse 197 (55.03%) Spoke to reception 74 (20.67%) Received a letter 50 (13.97%) Other 37 Didn t answer 169 c)were you satisfied with how you received this information? Fully 215 (56.73%) Mainly 103 Partly 29 Not much 15 Not at all 17 Didn t answer 148 8) a) Gender Male 198 (41.08%) Female 284 (58.92%) Prefer not to state -2 Didn t answer 43 b) Age range Under (3.3%) (12.03%) (25.47) (26.65%) 71 or older 138 (32.55%) Didn t answer 103 c) Are you a carer? Yes -130 (27.54%) No 342 Didn t answer 55 d) Are you registered disabled? Yes -126 (26.36%) No Didn t answer 49

5 9) Ethnic background White British/Cornish 462 (94.29%) Any other white background 20 Mixed white and black African 0 Any other mixed background 2 Asian or Asian British Pakistani 0 Any other Asian background 0 Black or Black British African 1 Chinese 0 White Irish 5 Mixed white and black Caribbean 0 Mixed white and Asian 0 Asian or Asian British Indian 0 Asian or Asian British Bangladeshi 0 Black or Black British Caribbean 0 Any other Black background 0 Any other ethnic group 0 Didn t answer 65 10) Are you satisfied that you are kept informed of changes at the practice, as and when they happen? Yes 301 (89.05%) No 37 No opinion 93 Didn t answer 96 11) Are there any improvements or changes that you would like to suggest to the healthcare offered by the practice or any other comments? 135 comments 11-1 Don t like explaining to reception medical problems to see if we deserve an appointment (That s how it feels) What does urgent mean? On day appointments are always booked for days-week ahead already and on the day are urgent, I can t always predict if I will be ill or need a doctor. Blood tests take a long time to do. 2 weeks wait last time. Thank you to all the staff thought most are very pleasant and helpful and do their best. (C) 11-2 I don t really like when you have to wait until they put your appointment on the screen and wait until the doctor phones you back. I can t see why you can t have one right away. Sorry but this is the only thing that I don t like. (C) 11-3 I would prefer that I didn t have to tell the receptionist what is wrong as I feel that they are not trained as doctors/nurses and I m not always sure of their confidentiality. (C) 11-4 Appointments are very hard to make ringing 3 weeks in advance for an appointment whilst I was on holiday (off work) and there being no appointment available. Very difficult to get through to reception in the mornings and up until lunch time. (G)

6 11-5 Nice to be able to get appointment when worried about things. (C) 11-6 Receptionists seem to be the first line of defence, trying to avoid you seeing doctor, they want to know what it s about, when in fact it s your own personal business. Not all receptionists are like this, but you do feel you are asking too much to see a doctor when we ve all contributed to the health service in our working life. Just a bit more respect, especially as you get older, we re still young in our hearts. (C) 11-7 Do not agree with telling a receptionist an outline of medical problem, this should be confidential between doctor and patient (G) 11-8 I would like my GP to be available more than two days a week. I want to keep him as my GP but it makes it difficult to get an appointment. Although other GP s are offered I prefer to see the one who knows me. (G) 11-9 I find the intervention? of the Gunnislake appointment system unhelpful, and makes an extra layer of officialdom? (C) As a diabetic it is frustrating to make an appointment for test one week then find I have to make another appointment the following week for bloods. If working this takes up a lot of my holiday entitlement. (C) More receptionists on and to see only my GP instead of many different ones. (G) The system of non urgent appointment seem to be out of proportion i.e. much to long a wait. People in general do no like to make a fuss and will nearly always say there appointment requirements are non urgent, even if they are urgent and for this they are penalised. (C) I would like the receptionists to be trained to be more pleasant, caring, kind and helpful especially to older people, who wouldn t be at the surgery unless they were sick. The attitude of receptionists didn t use to be so casual and at times rude. (C) For receptionist to give out the right information although this is not there fault I was told by one I would be phoned in the morning, no phone call had until I phoned up to be told I was given the wrong information and that I would be called after 2 and was phone at 3:15. If the wrong information wasn t given then you wouldn t get irritated patients. (C) I think when in appointment, I feel that the doctors don t listen to what you re trying to explain what is wrong with you; it feels like it goes in one ear and comes out the other. Also when calling up for an appointment it takes ages to get through and if the doctor is supposed to ring you back it take forever for them to actually get back. (G) Some receptionist are far more approachable than other standard treatment would allow patients to understand procedures. (C)

7 11-17 More than one receptionist. Quicker answering of phones. (C) Only one receptionist is rude!! All the other staff are fantastic. (G) Some of the receptionists are very friendly and helpful, but the odd one could be not so grumpy. (C) If possible it would be helpful to be able to book appointments from 8am- 6pm without an automated machine looking in! Being able to order more that 1 months medication at a time for some repeat prescription patients may decrease appointment load. A drop-in clinic for injection would be lovely. (C) Why do we explain at the appointment desk and ask me what the problem is sorry that is between me and my doctor. (G) Over the last 10 years I believe the practice has slowly deteriorated but that this has been a generic problem with the NHS emphasis on business efficiency not patient service. I dread phoning for an appointment there seems to be no middle ground the receptionists are either exceptionally helpful or have a mission to prevent you from seeing a GP. I have just been informed that I can request to see a GP for my annual medication review this has never previously been offered to me and I haven t seen a GP from the practice for 18 months. I don t mind seeing the pharmacist at the 6 month review but would prefer to see GP once a year. Overall I suspect this is more negative than I intend. On a one to one basis most folk are doing their best but times have been moved on and priorities have changed. This may be a box ticking exercise but at least I have had the opportunity to ventilate. (C) Better communication needed between reception/pharmacy/gps messages do not get delivered. Blood test results seem to get lost, meaning repeat prescriptions can t be authorised. I have heard good reports about customer care at Gunnislake better follow up service than Callington!! (C) Having open appointments in morning and booked appointments in afternoon. This would offer more emergency appointments to phone up at 8am for that day's appointments. Much better system. Also every time I have used the practice I have been waiting up to 50 minutes past the appointment time. System of on the day booking worked in other practices that I have attended. (C) I seldom wish to make appointments but when I do it would be good to be able to get one when the problem is acute like same day. (C) Your time is precious, we know but so is ours, and it is slightly annoying to have to phone several times before we can get through, thus wasting time. To all that chit-chat from the receptionist/surgery about how to order medication (when we already know) really necessary. Sometimes I think a cup of coffee (even if from a vending machine) might be welcome especially if around 11am. Otherwise you all do a grand job! (G) It would be nice if you didn t have to give to much information when you make an appointment to the receptionist bad experience from the past. (G)

8 11-28 Immediate communication when very unwell either by call out or a no waiting service for an immediate appointment. (C) Appointment slots should of longer to avoid keeping customer waiting by GPs running late (C) Organise patient appointment time as usually/never on time. Don t get patients to waste time on stupid forms! (G) Maybe to make a charge for all those who do not keep appointments and cannot be bothered to cancel. (C) I am liking the reminders for my appointments times I find this very helpful, it is a shame that the auto booking system still is not working. (C) getting annual diabetic check due October 12 done Jan 13 this system does not work. (G) Being able to phone and then get a call back is really difficult. I work and am in a lot of meetings. It s not always easy to take calls I don t want to be discussing medical appointment when I am in a meeting. I don t mind waiting a week for an appointment so long as I can make it on the phone. When I get here, the practice is excellent, it s arranging the appointments that are challenging. Internet appointment service would help for non urgent cases like me. Text confirmation of the appointment is a superb idea. (G) Weekends are easier for appointments perhaps shorten week day opening hours can lengthen weekend opening times. (C) I do think services should be available on Saturdays at both centres. (G) Saturday mornings, practice could be open for emergencies (G) Early surgery 7:30am one or two days week would be helpful (G) Once I was unwell to attend my Saturday morning appointment but was unable to contact the surgery. Is there now an answering service for this now? I felt I had let the doctor down and didn t want to be thought of as having forgotten the appointment. (G) More evening appointments, more choice with regard as to which doctor you can see. (C) If the evening surgeries are over subscribed please consider extensions when I worked this was a real issue, 6pm close is still early. Saturday morning surgery should be the norm as a public service and could prevent patients from deterioration. (C)

9 11-42 Not sure if this system still applies, but having to phone at 8:30 for an on-theday appointment penalises people with children, because it is very difficult while getting kids off to school. (G) Answering your phones quicker (G) No especially as the telephone service has improved over the last 12 months. The telephone can be the source of great frustration as in my view it is important to get it right. (C) Separate phone lines e.g. for appointments, for information (such a long time wasted to get answers to simple questions) (C) It is sometimes hard to get a line when phoning the surgery often engaged. More phone lines would help. Thank you (C) Answer phone before 11am! Need to check and listen to careers comments about needs quick turnaround. (C) I generally find the doctors at Callington unhelpful and very quick to pass the buck to others. Having moved from Portsmouth the most densely populated city outside of London to Callington, I would of thought to have received better care but my experience is quite different. On two occasions I don t believe the doctors have helped me with the two various medical issues I ve had. (C) Doctors need more time to talk to patient not so much of a rush. (G) I find it hard to get to my doctor some of the doctors have a lovely attitude and are helpful and polite but others really do need to review their bedside manner most of us are intelligent people and it really would be helpful if this could be respected. However Dr Farr is my designated doctor and I ve always found her to be competent, helpful and a very good doctor indeed. I also think it would be helpful to circulate some air in the waiting room might keep germ population down. (C) Dr Porter should be kept on she has been exceptional! (G) When I come down to see the doctor my systems were not recognised. (G) When a doctor retires his patients should be informed at the time not after several weeks. This applies to my wife and not myself. (C) I live in Gunnislake and come regularly for INR past week I was given an appointment at Callington but was told and only noticed shortly before my appointment when I checked the time. Also when I have waited shortly before my appointment when it checked the time. Also when I have waited its see the doctor I don t appreciate him standing with the open to show me out before I have finished telling him what is wrong. (G) I was very sorry to hear Dr S Porter is leaving I have found her excellent and wish she was staying on. (G)

10 11-56 If waiting for doctor to phone back can be difficult as means waiting by telephone most of days. (G) Yes: Dr Simon Chaplin informed us that the car park was going to be resurfaced last May All that has been done is to make a bad job of patching up the holes. Since when the potholes are now at the stage where they will require urgent attention. Otherwise your patients will be taking their cars to doctors of car suspension at the local garage!! (C) Help older people and listen to their problems and not sweep it under the carpet. (G) Bring Dr Stewart back, things have changed a lot since his retirement (departure) (G) I have recently been re-assigned to Dr Cameron from Dr Chaplin but without any reason given. As Simon has been my Dr since 1982 surprised that there has not been any information. (C) As a long time patient of Dr Chaplin I feel we have been left in limbo with no explanation of his leaving, I now have no elected doctor in the practice and think its only right to know what is happening. I have lost a great doctor and friend! The health centre is not the same without him. He cared! (C) It would be nice to see the doctor when I wished too! Some of the wording in your letters make it look as though you might automatically stop my meds if I don t come to a requested appointment! check ups and alike If feel un-well, like today, don t seem like I would be able to see my own doctor. (C) Doctors could listen to patients more as sometimes it takes time to explain symptoms which are a concern to the patient. (C) Be able to see someone, especially nurses when you need to. Post op especially when you can not foresee what will happen e.g. infection requiring redressing regularly, lack of parking and appointments. (C) More nurses - surgery seems very understaffed! (C) Having type 2 diabetes was a great shock to me when I was told for the first time I didn t think there was enough information about being a diabetic. I would like to see a diabetic clinic set up so that you could go and see a resident qualified diabetic nurse, I think that might free up sometime for the doctors who could see other patient. (G) I have recently had to have my babies inoculated and they are overdue by nearly 2 months due to nursing shortage. Whilst I appreciate nurses being sick etc it would have been nice to maybe have a locum. (G) Waiting up to 25minutes to see nurse (C)

11 11-69 Feel there is a lack of professionalism with the whole surgery from making appointments to dealing with samples and results which seem to get lost regularly. (C) Results of tests, e.g. blood tests, urine tests etc should always be given, regardless of if they are positive or negative. (I have had tests lost by this practice in recent times and have had to have the test taken again because initial test results had been completely lost; hardly inspires confidence) Some of the receptionists are fine and fully professional while others on reception are terrible and unprofessional (sorry to say) Recent adventures with reception have included being booked in with the wrong doctor. Also recently there was a queue of four patients waiting while the only receptionist was clearly and audibly chatting to her mother on the phone! I have been with this practice for well over a decade and in the last 2 or 3 years the overall standard of reception/receptionists have fallen to a very low standard. (Sorry again to have to write this, but it is time) Some of the receptionists are excellent some are dreadful, surely this reflects on the reception management? (G) More availability for blood test waiting over 2 weeks for sample is unacceptable when one is feeling really poorly and then another week for the results. (G) I believe it would be good if the practice were more proactive in letting patient know the results of tests. (C) When I received my blood test results I was told they were normal, when I asked for a print out I was given one, however there were a couple of mildly abnormal results, I would have liked to have been informed as I am looking at the details of my health, due to severe menopausal symptoms so I want as much information as possible so I can inform both husband and accupuncist in order to get all info. (G) Online repeat prescription ordering does not seem to keep details. Have to reenter every time. (C) I have been unable to log on to your website to update on repeat prescription. (C) Shorten waiting times. Prescription ordering on internet does not save patient information most of the time. (G) Free prescriptions (G) Suggest relaxing policy of min prescription drugs for certain cases An automatic repeat would avoid missing tablets. For patients on a minimal dose surely this would be acceptable. (G) Why do they change heartburn pills from Nexium (which work for me) to Esomeprazole. (C) Better organisation with regard to prescriptions and the collection of items from pharmacy. (C)

12 11-82 Use plastic bottles for pill prescriptions, as they are more practical, and surely must cost less (also reusable) (G) Pharmacy open longer Saturday is sometimes useful. For those who have to use taxis a multi appointment for drugs review/asthma check/ exam can surely to save an pension? (C) Telephone option for repeat prescriptions, internet is good but I do not always have a connection at home and can t always get to the practice to put request in! (C) Alter medication update procedure to provide verbal contact with organising office. (G) Particular flagging up of the fact that husband and I are full time carers will my elderly/disabled patients living with us. Under extreme stress so need sensitive handling when ring/ask for appointment/help! (C) Automatic doors that does not require any manual contact. (G) Do not think the automatic blood pressure is very accurate, gives all sorts of different readings, prefer it to be taken by the doctor or nurse. (G) Be more patient focused as opposed to CPC and finance. Online appointments not working. (C) Money is wasted seriously over heating the surgery. There are times when privacy is not respected by staff. A great many minor issues that could be easily be solved with more money It would help if less were wasted. (C) Would not be listened to (G) Still waiting for the digital display to be put in a more convenient position over door to consulting rooms. More clients will be able to see it without standing up and cricking necks. (G) Service not what it was know a lot more patients and shortage of staff. (C) Needed ultrasound scan had to go all the way to Wadebridge to get appointment. Asked if I could go to Derriford but was told this was out of my area. Seems daft to me. (G) Get rid of check-in machine which is worse then useless when it says ok but isn t. The moving message display in waiting room is an insult to technology and human common sense. So the tiny mechanical? But all else is very good thanks. (G) I keep receiving reminders about the annual review although I came in during December to see Dr Warren and have any review, I was contacted twice more about same. Someone isn t putting the correct information on my records. Also, do not understand why I need to give out personal details to a receptionist who asks what s wrong. (G)

13 11-97 What could you possibly change. Patients need to look to themselves a lot more respect and understanding of your problems wouldn t come amiss. (C) When people are worried, the need help, not a fob off. (C) Car parking, nice greeting when you come to the reception area. TV in waiting area or relaxing music playing, just to put people at ease. (C) Electronic system informing waiting patients that doctor X is on time/10 minutes late etc. (C) Parking is a nightmare! Bumper cars in the rain! Staff are mainly very kind and helpful. Seem to be very short of nurses, don t really like having to go to Gunnislake. (C) Car parking for disabled need more spaces. (G) Longer opening times, free parking, happier staff especially in pharmacy, nicer decor to make you feel more at ease, radio/tv, a door for the childrens area (can be loud), open on a Saturday at least 8hours. Overall its good better than Callington! (G) Less stuffy waiting area. TV with anything on to pass the time. (G) Some children books and toys would be helpful in the waiting area. (C) Maybe a quiet radio station in the waiting room. Would like to say that the layout of the waiting room is very nice, comfy seats. The electronic notice board works well. (C) More alternative options of treatment. (C) Patients should be notified when doctors etc are running late. Not just left sitting in waiting room especially after checking 20 minutes later at reception. (G) Cut down waiting times. (G) More than happy with service we find that all members of staff are very helpful. (G) No, I use the health centre a lot and am more than satisfied with all my care. (C) Very good service (G) No, we are generally very satisfied with the attention we get. (C) No always happy (G)

14 I am happy with the service overall don t mind waiting in waiting room for doctor (I may need 5 extra minutes at sometime!) Reception staff/doctors/pharmacy staff always polite and helpful. (G) Satisfied thank you (G) The care and service at this health centre is outstanding. The doctors, nurses, assistants and pharmacy are brilliant. (C) No, everyone very helpful. (G) I am quite happy with the current system and thank you all for excellent service. (C) None, I am fully satisfied with the service and the longer hours of opening. It suits my working days very well. (G) I have been very satisfied with my treatment at Callington health centre. (C) I am more than happy with the healthcare I get at the Gunnislake health centre. (G) Not that I can think of. (G) I have always found all the staff helpful and welcoming even under pressure which of courses does happen! Great service all round reception, doctor, nurse and pharmacy. (G) I think the practice is generally efficient and well run. (G) Very satisfied (C) No, all seems to run and work fine. It can t be helped if you have to wait because someone else has taken longer with their appointment. However, 15 minutes is an acceptable waiting time any longer can be frustrating. (C) I think you are all doing a fantastic job. Thank you (C) No changes but a thank you to all staff at Callington health centre, who go out of their way to be helpful and efficient. (C) Have always been completely satisfied. Thank you (G) All ok (G) Keep up the good work (C) I haven t been at the practice long but so far I have been very satisfied. (C)

15 We are new so not able to make many comments, but service received so far has been good. (C) I feel the practice to be of a high standard, offering very good service. Our doctors Farr and Early are always receptive, giving clear advice. More importantly understanding of our position and wishes regarding treatment ) Cut down waiting time 2) More time with GP 3) Getting an appointment is a problem. Medicine reviews? What are our GPs for, stop wasting NHS cash on office staff pushing paper around, building empires (see 1,2,3).

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic

More information

Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011

Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011 PATIENT SATISFACTION SURVEY 2011 Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011 We appreciate your time in commenting

More information

East Street Surgery, South Molton. Patient Satisfaction Survey Results 2014

East Street Surgery, South Molton. Patient Satisfaction Survey Results 2014 East Street Surgery, South Molton Patient Satisfaction Survey Results 2014 This year following advice from the Patient Reference Group, the practice undertook the survey online but due to lack of uptake

More information

Hockwell Ring Medical Practice Results, Recommendations and Response

Hockwell Ring Medical Practice Results, Recommendations and Response Results, Recommendations and Response 30 The Green, Luton Throughout the months of September to December 2013 Healthwatch Luton conducted a review of GP Services. Listed below are the patient survey results,

More information

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT Report prepared by Lynnette Taplin, Operations Manager On behalf of The Spa Medical Practice March 2012 INTRODUCTION The purpose of this report

More information

Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ)

Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Standard report and analysis for GPAQ Consultation Version 3 Contents: How the survey was carried

More information

PPG & Survey Results Report 2014/15

PPG & Survey Results Report 2014/15 PPG & Survey Results Report 2014/15 Patient Reference Group The patient group comprises 25 members Distribution Details Attendance Gender Ethnicity Age Survey Results Patient Satisfaction Survey 2014/15

More information

PPG / vppg Patient Survey Report Updated 22 nd March 2012

PPG / vppg Patient Survey Report Updated 22 nd March 2012 Dr A Augustine Jenner Health Centre Dr M V Edwards 201 Stanstead Road Dr C Lamptey Forest Hill Dr R M Rowland SE23 1HU Dr A Sykes Tel: 020 3049 2960 Dr S Van Cooten Fax: 020 3049 2961 Dr A Warsop Practice

More information

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Practice Name: St George Health Centre Practice Code: L81062 Signed on behalf of practice:

More information

Prices Mill Surgery. Patient Satisfaction Survey. Results

Prices Mill Surgery. Patient Satisfaction Survey. Results 2014 Prices Mill Surgery Patient Satisfaction Survey Results Prices Mill Surgery Patient Satisfaction Survey Results 2014 Contents s Contents P1 Survey Results s Overview of survey Patient demographics

More information

LOMBARD MEDICAL CENTRE PATIENT REFERENCE GROUP SURVEY 2013-14

LOMBARD MEDICAL CENTRE PATIENT REFERENCE GROUP SURVEY 2013-14 LOMBARD MEDICAL CENTRE PATIENT REFERENCE GROUP SURVEY 2013-14 Question 5. Please comment on your experience in obtaining an appointment to see a doctor or nurse. Respondent Number 1 Difficult to get through

More information

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk 24th March 2013 Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk Introduction North Road Surgery This report summarises the

More information

1-In the past 12 months, how many times have you seen a doctor at your Surgery?

1-In the past 12 months, how many times have you seen a doctor at your Surgery? DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2014 to 2015 At the beginning of March 2015, we conducted our yearly patient survey, both in house and via the virtual PPG

More information

Patient Satisfaction Survey

Patient Satisfaction Survey Patient Satisfaction Survey March 2014 Number of responses = 229 Survey Tool: GPAQ V3 Analysis by Andrew McHugh using Adobe Acrobat Pro and MS Excel 1 of 25 Subject Page Front Cover 1 Contents Page 2 Explanatory

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Southernhay House Surgery Practice Code: L83058 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Mental Health Acute Inpatient Service Users Survey Questionnaire

Mental Health Acute Inpatient Service Users Survey Questionnaire Mental Health Acute Inpatient Service Users Survey Questionnaire What is the survey about? This survey is about your recent stay in hospital for your mental health. Who should complete the questionnaire?

More information

Improving Practice Questionnaire Abbreviated Report

Improving Practice Questionnaire Abbreviated Report Improving Practice Questionnaire Abbreviated Report Stillmoor House Medical Practice July 2013 - December 2014 1 Northleigh House Thorverton Road Matford Business Park Exeter EX2 8HF t 0845 5197493 f 01392

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Practice Name: Islington Central Medical Centre Practice Code: F83010 Signed

More information

Patient Participation Reporting Template 2014-2015

Patient Participation Reporting Template 2014-2015 Patient Participation Reporting Template 2014-2015 Practice details: Minchinhampton Surgery Stage one validate that the patient group is representative Demonstrates that the PRG is representative by providing

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Charlton Hill Surgery Practice Code: J82025 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA

62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA 62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA Patient Participation Group Report March 2013 The Bulbanks Medical Centre Patient Participation Group currently has

More information

APPLE TREE MEDICAL PRACTICE BURTON JOYCE 2013 Patient Questionnaire Analysis Surveys Issued 150 Surveys Returned 122 = 81 %

APPLE TREE MEDICAL PRACTICE BURTON JOYCE 2013 Patient Questionnaire Analysis Surveys Issued 150 Surveys Returned 122 = 81 % APPLE TREE MEDICAL PRACTICE BURTON JOYCE 2013 Patient Questionnaire Analysis Surveys Issued 150 Surveys Returned 122 = 81 % Access to a Doctor or Nurse for a ROUTINE appointment No Opening 6% 5% 19% 51%

More information

Ley Hill Surgery Patient Questionnaire Results 2015

Ley Hill Surgery Patient Questionnaire Results 2015 Ley Hill Surgery Patient Questionnaire Results 2015 1. How do you rate the hours that the Practice is open for appointments? Excellent 34% Good 36% Satisfactory 15% Fair 11% Poor 1% 2. How do you normally

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Practice Code Ash Vale Health Centre H81013 Signed on behalf of practice Jon Fox Date 30 th March 2015

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Arlington Road Medical Practice Practice Code G81050 Signed on behalf of practice Dr Peter Williams

More information

Lensfield Medical Practice - Patient Survey 2013/14

Lensfield Medical Practice - Patient Survey 2013/14 Lensfield Medical Practice - Patient Survey 2013/14 1. From your experience how easy has it been for you to access the doctor when necessary? Very easy 40.9% 61 Fairly easy 37.6% 56 Fairly difficult 20.8%

More information

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:

More information

Questions often asked by patients and answers from the Randolph Surgery

Questions often asked by patients and answers from the Randolph Surgery Questions often asked by patients and answers from the Randolph Surgery 1. Why does the Randolph Surgery insist that everyone over 40 (or anyone who requires prescribed medication under 40) has a comprehensive

More information

COMMENTS RECORDED FROM PATIENT SURVEY December 2011 Whole Practice

COMMENTS RECORDED FROM PATIENT SURVEY December 2011 Whole Practice COMMENTS RECORDED FROM PATIENT SURVEY December 2011 Whole Practice ~I would just like to say whenever I have to phone Pepys Ave surgery, whoever you speak to, always answers in a really pleasant manner.

More information

The cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good.

The cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good. The Manor Surgery Patient Satisfaction Survey 2013-2014 There were 372 respondents to the Patient Survey questionnaire. The gender of the respondents to the questionnaire was 64.25% female and 35.75% male.

More information

Patient Satisfaction Survey May 2014. Nurses, Healthcare assistant and Phlebotomist

Patient Satisfaction Survey May 2014. Nurses, Healthcare assistant and Phlebotomist Patient Satisfaction Survey May Nurses, Healthcare assistant and Phlebotomist N: Hannah Holland / Patient Satisfaction Survey - / Patient Satisfaction Survey May Nurses . In the past, how many times have

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Practice Name: Marsh Medical Practice Practice Code: C83042 Leicestershire and Lincolnshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Walderslade Surgery Practice Code: C85008 South Yorkshire and Bassetlaw Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Practice Code: Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Moorfield House Surgery M81026 Signed on behalf of practice:

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Westbury On Trym Primary

More information

Commitment to Customer Care Providing a high quality patient experience

Commitment to Customer Care Providing a high quality patient experience Commitment to Customer Care Providing a high quality patient experience Commitment to Customer Care Our promise: At Sheffield Teaching Hospitals, all receptions will The Commitment to Customer Care Guide

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Craig Croft Medical Centre Practice Code: M89012 Birmingham, Solihull & The Black Country Area Team 2014/15 Patient Participation Enhanced Service Reporting

More information

Our survey as in other years has brought out similar results all within 1% of last years achievements.

Our survey as in other years has brought out similar results all within 1% of last years achievements. Hello to you all. I would once again like to thank you all for allowing me to contact you in order to get your thoughts and ideas on our service and where we could improve or add new services. Our survey

More information

5. How easy is it to book an appointment ahead of time at the practice? Very easy 78 Fairly easy 71 Not very easy 15 Not at all easy 5 Dont know 9

5. How easy is it to book an appointment ahead of time at the practice? Very easy 78 Fairly easy 71 Not very easy 15 Not at all easy 5 Dont know 9 Deneside Medical Centre (A83075) Patient Satisfaction Survey 250 Surveys given out/posted but only 178 returned 1. How helpful do you find the receptionists at the Surgery? Very helpful 172 Fairly helpful

More information

PATIENT PARTICIPATION DES 2012 to 2013

PATIENT PARTICIPATION DES 2012 to 2013 PATIENT PARTICIPATION DES 2012 to 2013 The New Medical Centre F82021 23 March 2013 Dr Edison, Dr Ola and Dr Akwenuke 264 Brentwood Road Heath Park Romford Essex RM2 5SU Introduction This report summarises

More information

Christchurch Family Medical Centre Patient Survey Report 2013-14 INTRODUCTION THE SURVEY

Christchurch Family Medical Centre Patient Survey Report 2013-14 INTRODUCTION THE SURVEY Christchurch Family Medical Centre Patient Survey Report 2013-14 INTRODUCTION Patient Involvement has been a key initiative of the Department of Health over the last few years to ensure that patients are

More information

Patient satisfaction survey

Patient satisfaction survey Please answer the questions by ticking the box next to your answer. Section A: The triage system 1. Are you aware of the triage system? (If no, please move onto Section B) Yes No 2. What do you feel is

More information

Thatcham Medical Practice Local Participation Report March 2014

Thatcham Medical Practice Local Participation Report March 2014 Thatcham Medical Practice Local Participation Report March 2014 Thatcham Medical Practice (TMP) is participating in an enhanced service initiative commissioned by NHS England. It ensures patients are involved

More information

YORK BRIDGE SURGERY PATIENT PARTICIPATION REPORT 2014 /2015

YORK BRIDGE SURGERY PATIENT PARTICIPATION REPORT 2014 /2015 YORK BRIDGE SURGERY PATIENT PARTICIPATION REPORT 2014 /2015 Our patient participation group is a virtual group. We contact our patients via e-mail however if a patient does not have access to the internet

More information

LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013

LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 LOCAL PATIENT PARTICIPATION REPORT FEBRUARY 2013 Patient Reference Group Following the formation of our virtual patient participation group in November 2011 we have now completed our second practice survey.

More information

Patient Participation Reporting Template 2014-2015

Patient Participation Reporting Template 2014-2015 Patient Participation Reporting Template 2014-2015 Practices are required to submit the patient participation report detailed below. Please submit an electronic version of this report to england.bgswareateamprimarycarebewley@nhs.net

More information

Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT

Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT Practice Name: Oakenhall Medical Practice Practice Code: C84095 Signed on behalf of practice: Lisa Ellison (Practice

More information

PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY

PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY Since we started our PPG in 2011 the group has grown from 30 members to 69 members. The surgery still continues to advertise the PPG on the surgery

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Yetminster Health Centre Practice Code: J 81017 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

Gossops Green Medical

Gossops Green Medical Gossops Green Medical Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name: Gossops Green Medical Practice Code: H82033 Signed on behalf of practice: Helen

More information

15. What is the best thing about your GP surgery?

15. What is the best thing about your GP surgery? 15. What is the best thing about your GP surgery? - Friendly and local, it's history (via various changes) goes back over a century! - Really helpful - Quick appointments, friendly receptionists - Availability

More information

HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014

HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014 HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014 The Practice has two surgeries: Huddersfield Road Surgery at 6 Huddersfield Road, Barnsley. Barugh Green Surgery at 44 Cawthorne

More information

Minutes of Patient Participation Group (PPG) Meeting Beckett House Practice 7pm 8.30pm Wednesday 30 th July 2014

Minutes of Patient Participation Group (PPG) Meeting Beckett House Practice 7pm 8.30pm Wednesday 30 th July 2014 Minutes of Patient Participation Group (PPG) Meeting Beckett House Practice 7pm 8.30pm Wednesday 30 th July 2014 Attendance from the Practice: Dr Elizabeth McGinn (GP Partner), Sandra Connolly (Practice

More information

The Marlborough Medical Practice Patient Participation Group (PPG) Survey 2015 RESULTS

The Marlborough Medical Practice Patient Participation Group (PPG) Survey 2015 RESULTS The Marlborough Medical Practice Patient Participation Group (PPG) Survey 2015 RESULTS Introduction The PPG Survey was carried out to allow patients and their carers to feedback on key aspects of the service

More information

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting PATIENT SURVEY ACTION PLAN Practice: The Phoenix Practice 2013/14 Patient Survey Objective: 1. Welcome back the Patient Participation Group / New Members 2 Patient Survey Questionnaire 3 Patients' priorities

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Stillmoor House Medical Practice Practice Code: L82010 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting

More information

Summary of Malago Surgery Patient Satisfaction Survey

Summary of Malago Surgery Patient Satisfaction Survey Summary of Malago Surgery Patient Satisfaction Survey Introduction Malago Surgery conducted a Patient Satisfaction Survey during February and March 2013. Questionnaires were made available to all patients

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: DONNEYBROOK MEDICAL CENTRE Practice Code: P89016 NHS Greater Manchester 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf

More information

Ifield Medical Practice Local Patient Participation Report

Ifield Medical Practice Local Patient Participation Report Ifield Medical Practice Local Patient Participation Report March 2013 Practice Profile Ifield Medical Practice currently has a list size of just under 10,000 patients with the following profile: Gender

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: Kings Road Medical Centre Practice Code: E87063 London Region North West Area Team Complete and return to: england.lon-nw-claims@nhs.net by no later than 31 March 2015 Signed on behalf of

More information

Hall grove Group Practice: Patient survey March 2012. Results

Hall grove Group Practice: Patient survey March 2012. Results 1 Hall grove Group Practice: Patient survey March 2012 Forms were given out at reception at both Hall Grove and Parkway. In addition, forms attached to prescriptions. Box on reception desk for completed

More information

SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15. http://www.sillothgroupmedicalpractice.nhs.uk

SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15. http://www.sillothgroupmedicalpractice.nhs.uk SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15 http://www.sillothgroupmedicalpractice.nhs.uk Please follow the link above to access the results of our patient survey for 2014-2015 We

More information

East of England Ambulance Service NHS Trust. Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust

East of England Ambulance Service NHS Trust. Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust East of England Ambulance Service NHS Trust Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust Author: Laura Mann, Patient Experience Analyst Data Period: 23 rd to

More information

Shaftesbury Medical Centre

Shaftesbury Medical Centre Shaftesbury Medical Centre Minutes from Patient Group Meeting on Wednesday 26 th February at 5:30 pm Present: Practice Staff: Dr Musa (Chair), Alpna Chavda Patient Representatives: Suresh Patel (SP), Phil

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Whitehall Medical Practice Practice Code: M84004 1. Prerequisite of Enhanced

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: The Streatfield Medical Centre Practice Code: E84646 NW london Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: St Francis & Park Surgery Practice Code: J82143 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

Patient Satisfaction Survey Results Report 2013/2014

Patient Satisfaction Survey Results Report 2013/2014 Patient Satisfaction Survey Results Report 2013/2014 WHEN DID THE PRACTICE CONVENE ITS PPG? Our Group was established in 2011. Notices inviting patients to attend meetings are displayed in the waiting

More information

Patient participation - Preparing an action plan for 2015-16

Patient participation - Preparing an action plan for 2015-16 1. Introduction is a 5 partner practice with a population total of 12,603 patients. Hillview is set across two sites. The main site is in the centre of Woking and the other covers Goldsworth Park - a large

More information

Emmer Green Surgery Patient Participation Report (and Patient Survey) 2014

Emmer Green Surgery Patient Participation Report (and Patient Survey) 2014 Patient Participation Report (and Patient Survey) 2014 1 If quality is to be at the heart of everything we do, it must be understood from the perspective of Lord Darzi, NHS next stage review the patients

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Birmingham Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: TOWER HILL PARTNERSHIP MEDICAL PRACTICE, 433 WALSALL ROAD, PERRY

More information

2014-15. St Lawrence Road Surgery. Patient Satisfaction Survey Results

2014-15. St Lawrence Road Surgery. Patient Satisfaction Survey Results 2014-15 St Lawrence Road Surgery Patient Satisfaction Survey Results Total Practice Population = 4432 Total number of questionnaires issued = 250 (5.6% of practice population) Total number of questionnaires

More information

2014/15 Patient Participation Enhanced Service Reporting

2014/15 Patient Participation Enhanced Service Reporting Practice Name: PLANE TREES GROUP PRACTICE 2014/15 Patient Participation Enhanced Service Reporting 1. Prerequisite of Enhanced Service Develop/Maintain a Patient Participation Group (PPG) Does the Practice

More information

Q1 ROUTINE APPOINTMENTS Did you see the GP of your choice today?

Q1 ROUTINE APPOINTMENTS Did you see the GP of your choice today? Q1 ROUTINE APPOINTMENTS Did you see the GP of your choice today? Answ ered: 102 Skipped: 6 84.31% 86 15.69% 16 Total 102 1 / 25 Q2 If you answered YES to Question 1: Did you get an appointment at the time

More information

Report on. Tudor House Surgery & Rectory Road Surgery now known as

Report on. Tudor House Surgery & Rectory Road Surgery now known as Report on Tudor House Surgery & Rectory Road Surgery now known as July 2014 1 Introduction Healthwatch Wokingham Borough is one of 152 local Healthwatch organisations that were established throughout England

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Practice Name: The Hedges Medical Centre Practice Code: C82100 Leicestershire and Lincolnshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Somercotes Medical Centre: PPG Survey, 2013-2014.

Somercotes Medical Centre: PPG Survey, 2013-2014. Somercotes Medical Centre: PPG Survey, 2013-2014. Following from the survey conducted last year, it was recognised that there was a clear demand for patient s to have the option to book appointments using

More information

Moorland Medical Centre Practice Improvement Questionnaire Report 2014-2015

Moorland Medical Centre Practice Improvement Questionnaire Report 2014-2015 Moorland Medical Centre Practice Improvement Questionnaire Report 2014-2015 Practice Improvement Questionnaire Report March 2014/15 Page 1 Moorland Medical Centre Practice Improvement Questionnaire Report

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: Harley Grove Medical Centre Practice Code: F84044 London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Signed on

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Richford Gate Medical Practice Practice Code: E85016 [Name] Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: Ingleton Avenue Surgery Practice Code: G83024 London Region South London Area Team Complete and return to: nhscb.lon-sth-pcc@nhs.net by no later than 31 March 2015 Signed on behalf of practice:

More information

Patient Satisfaction Survey Results

Patient Satisfaction Survey Results Patient Satisfaction Survey Results Aims The aim of this survey was to assess how the practice is meeting, or not meeting, the expectations of its patients. The data collected will be used to identify

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Eynsham Medical Group Practice Code: K84006 Thames Valley Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf

More information

Patient Participation Group Report 2014/15 Station House Surgery, Kendal

Patient Participation Group Report 2014/15 Station House Surgery, Kendal Patient Participation Group Report 2014/15 Station House Surgery, Kendal 1. BACKGROUND The Patient Participation Group (PPG) has just completed a third successful year. Thank you to all those who continue

More information

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015 Warden Lodge Medical Practice Patient Participation Annual Report 2014/2015 Surgery Hours Monday to Friday 8.00-6.30 01992 622324 We also offer extended surgery hours opening every other Saturday from

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Lockswood Surgery Practice Code: J 82174 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE. SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014

DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE. SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014 DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014 At the beginning of March 2014, we conducted our yearly patient survey, both in house and via the virtual PPG

More information

THE SURREY PARK CLINIC. Patient Satisfaction Survey Results 2011/2012

THE SURREY PARK CLINIC. Patient Satisfaction Survey Results 2011/2012 THE SURREY PARK CLINIC Patient Satisfaction Survey Results 2011/2012 1 A Patient Satisfaction Survey was conducted in the months between November 2011 and May 2012.During this period, patients visiting

More information

Arden Medical Centre

Arden Medical Centre Arden Medical Centre Dr Nigel C Wood Albany Road MB BS MRCP DRCOG Stratford-upon-Avon Dr Jill Crowfoot CV37 6PG MB ChB MRC GP DRCOG Tel: (01789) 414942 Dr Hazel Blanchard Fax: (01789) 296427 MB ChB MRCGP

More information

40% of the group are aged 44 to 59 (Practice as a whole 33.6% for this age group).

40% of the group are aged 44 to 59 (Practice as a whole 33.6% for this age group). Patient Participation Group Report 2013/2014 Component: 1 After the patient participation group s inception in 2011 we meet on a regular basis to discuss patient issues and Practice improvements with the

More information

Sleaford Medical Group Local Patient Participation Report 2012/13

Sleaford Medical Group Local Patient Participation Report 2012/13 A description of the profile of the members of the PPG Sleaford Medical Group Local Patient Participation Report 2012/13 There are currently 33 patient members of the Sleaford Medical Group (SMG) Patient

More information

LEWISHAM MEDICAL CENTRE

LEWISHAM MEDICAL CENTRE LEWISHAM MEDICAL CENTRE 308 Lee High Road SE13 5PJ Telephone - 0208 318 0190 Fax 0208 318 1965 lewccg.g85023-general@nhs.net www.lewishammedicalcentre.nhs.uk Opening Times Monday Friday: 08.00 18.30 Thursday:

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Dr Pidsley & Partners, Bridge Surgery Practice Code: M83042 Shropshire and Staffordshire Area Team 2014/15 Patient Participation Enhanced Service Reporting

More information

The practice looked at the following factors that make up the groups which are a representation of the wider patient population:

The practice looked at the following factors that make up the groups which are a representation of the wider patient population: HILLSIDE PRACTICE Local Patient Participation Report, April 2011 to March 2012 Background information Hillside Patient Forum is a practice patient group which has been in existence since soon after the

More information

Bethesda Medical Centre Patient Participation Group

Bethesda Medical Centre Patient Participation Group Bethesda Medical Centre Patient Participation Group Review of Patient Questionnaire 2014-21 January 2015 Apologies: 3 Members Present: 8 members, Sue Clarke, Rachael Cousins. Results of Patient Questionnaire

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Selborne Road Medical Centre Practice Code: C88083 South Yorkshire and Bassetlaw Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template [Name] Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: St Mary s Road Surgery, Practice Code: Signed on behalf of practice:

More information

Seymour Medical Practice. Patient Participation Report 2013-14

Seymour Medical Practice. Patient Participation Report 2013-14 Seymour Medical Practice Patient Participation Report 2013-14 Contents Introduction 2012-13 Action Plan Review 2013-14 Survey Formulation and Conduct 2013-14 Survey Results 2013-14 Action Plan The Future

More information

CAHPS Clinician & Group Survey

CAHPS Clinician & Group Survey CAHPS Clinician & Group Survey Version: Adult Primary Care Questionnaire.0 Language: English Response Scale: points te regarding the -to- response scale: This questionnaire employs a fourpoint response

More information

THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014. The Tudor Surgery PRG Report 2013/14-1 -

THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014. The Tudor Surgery PRG Report 2013/14-1 - THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014 The Tudor Surgery PRG Report 2013/14-1 - CONTENTS Background 3 Areas of priority for 2013/14 4 2013/14 - Patient survey process 4 2013/14

More information