Role of IT Architecture in IT Strategy at Leading-Edge Bank. Alexei Shirokikh

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1 Role of IT Architecture in IT Strategy at Leading-Edge Bank Alexei Shirokikh

2 Main Elements of IT Strategy of Leading-Edge Bank Maximize profits and retain the Bank s customers The Bank has a customer-focused architecture and offers a wide range of banking products Have a reliable and fail-safe IT infrastructure to support the development of the Bank s business Use a variety of channels to interact with your customers place and time are not relevant Customer is King 75% of customers in the USA do not trust their banks 60% do not believe that the bank acts in their interests 49% believe that banks are greedy Strategy is essential!!! However, strategy execution is the key to success Larry Bossidy

3 Main Elements of the IT Strategy of Leading-Edge Bank What do Business and IT Need? Contribution to the business Innovation and flexibility Strategic initiatives uniting business units Joint implementation of new technologies by the IT department and the company as a whole Priorities in IT management Corporate information and process architecture Strategic selection of alternative supply sources Leadership in the establishment of project and product portfolios Integrated, flexible and tacit management

4 Key Issues of Business and IT Collaboration Business IT Efficiency improvements and competitiveness Operational transparency Mergers & acquisitions Data integration on clients Change to business processes Work with counterparties Support for the existing architecture ABS/Enterprise Data Warehouse/CRM Legacy applications Application integration Data consolidation Security

5 Main Elements of the IT Strategy of Leading-Edge Bank Optimization and Efficiency Improvements Organization of customer work, development of remote banking services, development of business analytics, improvement in the quality of data, unification and optimization of business processes (CRM, BI) Regulatory requirements (Central Bank standards, IFRS, Basel) More complex requirements on ABS (replacement/upgrade/development) - both functional and technical Demand for mobile applications solutions for Internet access to banking and enterprise applications using mobile devices Social networks

6 State-of-the-Art Information Technologies Transform a Bank into a More Flexible and Dynamic Organization Mobile banking, Internet banking, mobile payments, NFC payments, customer business analytics and social networks all these factors transform a bank into a more flexible and dynamic organization "Institutions who hold on to the belief that physical branches remain at the core of what the brand does, will not easily adapt easily to the customer of tomorrow who rarely visits a branch, or the customer who sees no need for an over-the-counter transaction with cash or checks. Those who still classify the Internet, ATM and Mobile phones as alternative channels will be playing catch up for the next decade, while intermediaries will increasingly capture niche service opportunities, Brett King BANK 2.0 How customer behavior and technology will change the future of financial services тренд Internet banking 25% - Branches 21% - ATM 17% - Mail 9% - Telephone 4% - Mobile 1% - Unknown 23%

7 Key Issues of Business and IT Collaboration The IT Development Strategy plays a key role in the establishment of a competitive high-technology Bank: Materially short execution times with faster implementation dynamics Balanced priorities when selecting key IT development projects Increasing the quality of collaboration with customers through the use of IT increases the Bank s competitiveness

8 IT Infrastructure Cost Optimization Opportunities One of the Key Tasks of the IT Strategy of Leading-Edge Bank Use of standard server architecture Increase in utilization of server areas Single proactive information resources monitoring system Use of virtualization technologies where this is applicable

9 Flexibility, Focus on Performance and Awareness Are Key to the Dynamic IT Division of a Bank February 15, 2013

10 Establishment of High-Technology and Effective Bank with Focus on the Customer and Corresponding Customer Service

11 May You Live in Interesting Times Confucius