2006 Business & Financial Conference. How to Market IT. September 19, 2006 Session 33 3:15 4:30. Jane Skinner Infrastructure Manager Santee Cooper

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1 2006 Business & Financial Conference How to Market IT September 19, 2006 Session 33 3:15 4:30 Jane Skinner Infrastructure Manager Santee Cooper

2 The mission of Santee Cooper is to be the state s leading resource for improving the quality of life for the people of South Carolina.

3 Santee Cooper is customer-focused with commitments to Low-Cost Power Dependable Power Dependable People Quality Service

4 Our IT Environment MIS Corporate Services (Heat/Air and Building Security) Bulk Communications Distribution SCADA Energy Control Center Generation (Plant Control Systems) Regional Water System (Plant Control System)

5 MIS Organizational Chart Terry Bates Sr. Ent. Architect Integrator IT Architecture IT Infra. Plan Rick Jarrell Manager MIS Lisa Fawcett Line of Bus. Mgr. Line of of Business Consulting Enterprise Content Management Jane Skinner Infra. Mgr. Data Network Voice Network Cellular, Paging Servers/Desktops Operations Help Desk Susie Simmons Ent. Bus. Sys. Mgr. Corporate Appl. Data Bases Data Warehouse Internet Intranet Chuck Baxley IT Security Mgr. Corp. IT Security Disaster Recovery

6 MIS Statewide Support

7 Staff: 83 Employees Support: MIS Environment 65 Locations 1,700 Employees +50 Enterprise Applications 12 TB Data 1,700 Dell PC/Laptops Windows XP 210 Servers 3,300 Phones 130 Cellular Phones, 20 Treos 1,100 Pagers

8 MIS Environment WAN: Cisco 6513 backbone switches & 9509 SAN Switches Unix Servers: Hewlett Packard/UX 11i Intel Servers: Microsoft Windows 2003, Citrix Metaframe XPE, Redhat Linux 3.X Mainframe: IBM CMOS and MVS O/S (thru 2009) Voice PBX: Mitel (Cisco VoIP in 2008) Storage: EMC & IBM RAMAC Databases: IMS & Oracle 8i, 9i, & 10G PC Software: Microsoft Office XP Suite Novell GroupWise 6.5 (Exchange/Outlook in 2007) PCs: Dell/Windows XP Languages: Telon/Cobol, Powerbuilder, Oracle, VB

9 MIS Environment Tools: System Monitoring - Performance IT Data Base Modeling - Oracle Designer 2000 Data Network CiscoWorks Voice Network Enterprise Manager from Mitel Development Tools PowerBuilder, Jdeveloper, SQL Data Warehouse - Ardent (Prism)/Oracle Reporting Tools - Brio, Oracle Discoverer, MS Suite

10 MIS is Focused MIS is Focused on Delivering IT Solutions to Santee Cooper By providing IT technology, leadership and focused direction to our mission and purpose By providing a long-term IT vision for success By ensuring we are working together to help achieve our goals

11 MIS Mission Be Santee Cooper s leading resource for providing Information Technology Solutions To fulfill this mission, we are committed to: Providing quality, cost effective IT solutions that fulfill Santee Cooper s mission to Operate according to the highest ethical standards Protect our environment Be a leader in economic development Providing excellent IT customer service Providing IT solutions that enable a quality work force

12 IT Solutions Video Conferencing

13 IT Solutions IT Asset Management

14 IT Solutions icast Streaming Video

15 IT Solutions

16 IT Solutions Work Management Information System

17 IT Solutions Smart Phones

18 IT Solutions IPSec VPN Circuits 3DES Security IPSec VPN Circuits 3DES Security

19 Corporate IT Plan The Corporate IT Plan links lines of business direction to IT Technology solutions Process enhances communication and facilitates coordinated budget for IT solutions Eliminates redundant resources and efforts by providing corporate and line of business views of IT needs

20 IT Initiatives Corporate Application Upgrades: Customer Information System Enterprise Content Management E-Recruiting Replacement Outage management Upgrade FIS Upgrade EAM (Maximo) Upgrade WMIS Upgrade Internet (Santeecooper.com)

21 IT Initiatives Corporate IT Initiatives Enterprise Single Sign-on Pinewood Standby Control Center for Disaster Recovery Wireless Campus-wide for major sites, Aircards, Treos GroupWise to Microsoft Exchange - Outlook Vista OS & Office Upgrade Voice over IP (VoIP) Applications Call Center Software Upgrade Voice Mail Upgrade (Universal In-box w/outlook) IP SmartPhone Applications Video Conferencing & Streaming Media

22 IT Initiatives Corporate IT Initiatives: Continue Infrastructure Upgrades/Refresh to enable Corporate Application deployment of CIS, ECM, etc. PCs, Laptops Servers Wide Area Network (Also enabling VoIP, Pinewood, PeeDee, New Locations) Disk Storage & Archiving Novell Zenworks to Microsoft SMS Internet Enhancements

23 IT Initiatives Departmental IT Initiatives Partnering with Generation Kanawha Scales

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25 IT Initiatives Departmental IT Initiatives Partnering with Generation Kanawha Scales Performance Monitoring Wireless Applications Transmission & Distribution IP Metering Wireless Applications (i.e. hand held devices for substation metering with upload to Maximo) IT Asset Mgt.

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27 Marketing IT Portal Technology IT Support Site Relationship Manager Communications MIS Brochure Key Users Info Insight Articles Line of Business Analysts Lunch & Learns Mouse Pads MIS Customer Satisfaction Survey Training Partnership with Training Dept. New Employee Orientation First Line Supervisors

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31 Objective: Relationship Manager Communications Establish and maintain an on-going partnership between MIS and the various lines of business (Generation, A&F, Corporate Services, and General Counsel) at Santee Cooper. This partnership will serve to promote and support the alignment of MIS direction with the business units to achieve corporate goals. Meetings: 3-4 times annually

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35 Key User Program Goal: To join with MIS in accomplishing the MIS mission To enhance the effectiveness and efficiency of Santee Cooper employees by providing high quality, timely, reliable, and most effective information resources.

36 Key User Responsibilities Advises MIS of business unit s IT requirements Functions as an advocate for MIS policies and procedures Communicates MIS s direction and project status to their represented business units Functions as an MIS Liaison for Asset Management Recommends service improvement initiatives to MIS Provides feedback to MIS on projects impacting their units Assists MIS in project roll outs, problem solving, routine software installations Participates in pilot groups

37 Key User Program Benefits: Participates in molding and influencing the corporate IT direction Receives "beta" or first trial for new hardware/software whenever possible (i.e., Office Suite) Opportunity to evaluate new training courses (CBTs) Earns prizes through the points program Eligibility: Membership requires approval from the proposed Key User s supervisor Membership includes a minimum of one key user for each business unit

38 Key User Program Meetings: Two meetings in the Spring, one at HG and one at MC. The two spring meetings will have the same agenda. Two meetings in the Winter, one at HG and one at MC. The two winter meetings will have the same agenda. One Summer meeting will be held at Moncks Corner. The summer meeting will be a half day meeting to discuss topics that will be useful in budget preparation. Point System: Functions as an MIS Liaison for Asset Management (5) Recommends to MIS service improvement initiatives (5) If service improvement initiative implemented (20) Assisting MIS in major project roll outs (10) Assist MIS in problem solving (5) Participate in Pilot groups (5) Participate in Key User meeting (5) Attend a Breakout session (2) Complete surveys (3) Participate in mini meeting (5)

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