RBWM DRUG AND ALCOHOL SERVICE DIRECTORY 2013/14. A Comprehensive Guide to the Royal Borough of Windsor and Maidenhead s Substance Misuse Services

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1 RBWM DRUG AND ALCOHOL SERVICE DIRECTORY 2013/14 A Comprehensive Guide to the Royal Borough of Windsor and Maidenhead s Substance Misuse Services April 2013

2 Contents Drug & Alcohol Screening Service SMART Treatment Service Substitute Prescribing Young People s Service East Berkshire Needle Exchange Needle Finds and Drug Dealing Drug Classifications Other Useful Local Services National Contacts 1

3 Drug and Alcohol Screening Service The Drug & Alcohol Action Team (DAAT) is the first point of contact for adults with a drug or alcohol problem. We offer a free and confidential service to all those living in the Royal Borough of Windsor & Maidenhead. New clients are seen by a Screening and Assessment Worker. After an initial assessment, a plan focussing on the client s short and long-term goals will be developed. If appropriate, they will then be referred to the SMART treatment service for further support. The Drug & Alcohol Screening Service can be accessed through self referrals or referrals from a GP or any other agency. CONTACT US: DAAT Office Tel: /33 Reform Road Fax: Maidenhead SL6 8BY 2

4 SMART Advice, Information & Treatment Service SMART is the borough s drug and alcohol treatment service. It offers a fast, accessible and confidential service for anyone wanting to reduce their intake or stop using drugs or alcohol altogether. Clients are usually seen at the service in Maidenhead, but appointments may also be made at other locations such as Windsor. The SMART service offers: Substance misuse advice, information & treatment 1-1 counselling Structured Day Programme Recovery Support Group and other groups Family and friends support Open access drop-in sessions Outreach work in the community Needle exchange Harm minimisation advice, screening/vaccinations Alternative therapies (acupuncture & reflexology) Detox for alcohol clients Family, friends and carers of those who are using drugs or alcohol often need help too. They can access support through a monthly Family and Carers Support Group. 3 CONTACT US: Tel: Fax: SMART Sands Court Grove Rd Maidenhead SL6 1LW

5 Substitute Prescribing Substitute prescribing is used to administer substances that replace heroin such as methadone or subutex. It enables consumption to be controlled, stabilised and gradually reduced as appropriate. Key working is carried out alongside the prescribing as is drug testing depending on the client s level of stability. There are three tiers of prescribing services: Alongside GPs from the Claremont Surgery (Maidenhead), SMART runs a Specialist Prescribing Service from its building. This service provides prescriptions and key-working sessions for chaotic or complex drug users with high level needs such as for those who are pregnant or have a dual diagnosis. For those who are more stable but are not able to be seen within their own GP surgery, a Community Prescribing Service also operates from the SMART building, with key working from SMART workers. Where clients are stable and have a GP who is signed up to a scheme called Shared Care, they will be prescribed to by that GP, but will also be seen by a key worker from SMART. CONTACT US: This service can be contacted through SMART. 4 See page 3 for details.

6 Young People s Substance Misuse Service This service is for anyone in the borough under the age of 18 who would like advice or support around their own substance misuse or that of a family member. The service is free and confidential and can provide young people with anything from information on the effects of drugs and alcohol to treatment for their own use. Young people can self refer to the service or can be referred by any professional. 5 CONTACT US: Office: Theresa Allen, Young People s Worker Mob: Sarah Dobinson, Young People s Worker Mob:

7 East Berkshire Needle Exchange Injecting drug users (including those who use anabolic steroids) can access a free needle exchange scheme from the pharmacies listed below, as well as at the SMART service in Maidenhead. Users can safely return their used needles and collect a new sterile needle pack. This helps to prevent blood borne viruses such as Hepatitis C and HIV and protects the public from discarded used needles. Immunisation and testing for blood borne viruses and harm minimisation advice is also available from SMART. Boots 113 Peascod St, Windsor SL4 1DN. Tel: Dedworth Rd, Windsor SL4 5BB. Tel: High St, Maidenhead SL6 1PY. Tel: CJ Reid 30 High St, Eton, Windsor SL4 6AX. Tel: Kays Chemist 24 Ross Rd, Maidenhead SL6 2SZ. Tel: Lloyds Pharmacy 4 Broomhall Buildings, Chobham Rd, Sunningdale SL5 0DH. Tel: Olive Pharmacy 18 Hampden Rd, Maidenhead SL6 5HQ. Tel: Park Pharmacy Wilderness Medical Centre, 4 Cookham Rd, Maidenhead SL6 8AJ. Tel: Superdrug The Nicholson Centre, Maidenhead SL6 1LL. Tel: Woodlands Park Pharmacy Waltham Rd, Maidenhead SL6 3NH. Tel: SMART (non pharmacy, see page 3) Tel:

8 Needle Finds and Drug Dealing If you find any discarded needles or other paraphernalia, please do not touch them. If they are on Housing Association property then please call your Housing Officer for removal. If they are in a public place such as a park, then please call the council on: am 4:30pm weekdays :30pm 8pm weekdays 8am 8pm weekends Falcon is the name of the Thames Valley Police drug strategy, which targets drug dealers and drug related crime. The police work together with their partners and the community to make the borough a safer place to live in. Fight back against drug dealers and drug related crime by reporting dealing or suspicious activity to: Crimestoppers on: Police Enquiry Centre on: 101 7

9 Drug Classifications Illegal drugs are divided into three categories: Class A, B and C with Class A drugs being the most harmful and having the biggest penalties. Class A Cocaine, crack cocaine, heroin, ecstasy, crystal meth, LSD and magic mushrooms. Class B Amphetamines (becomes Class A if prepared for injection), mephedrone, cannabis and cannabinoids (synthetic cannabis such as Spice ). Class C Anabolic steroids, ketamine, GHB, GBL, BZP and the illegal possession of prescription drugs like tranquillisers. Penalties for possession and supply Class A Up to seven years in jail for possession and up to life for supply. Class B Up to five years in jail for possession and 14 year for supply. Class C Up to two years in jail for possession and 14 years for supply. A criminal record could affect your chances of getting a job or going on holiday abroad. Also, remember that drug driving is illegal and carries the same penalties as drink driving. The above information was correct at the time of press (April 2013). Please check the national drugs website which has detailed and up to date information on all drugs. 8

10 Other useful local services YOT (Youth Offending Team) The YOT offers a preventative service called the YISP (Youth Inclusion Support Programme). It is aimed at supporting young people aged 8 to 17 who are at risk of becoming involved with anti-social behaviour and crime. A programme of support/activities is developed around the young person s needs. Anyone can refer to the YISP including the young person themselves. The referral criteria is: - The young person is between 8 and 17 years old. - The young person lives within RBWM. - The parent/carer and the young person have given their signed consent to the referral. - There is known pre-court offending or there is a risk of them becoming involved with crime or anti-social behaviour. - The young person is exposed to risk factors which may cause them to become involved in risky behaviour. 9 CONTACT US: Tel: Fax: YISP The Project Centre Reform Road Maidenhead SL6 8BY

11 Other useful local services Talking Therapies, East Berkshire Provides a free & confidential service for those suffering from anxiety, depression, phobias and stress. A team of advisors & therapists can help you to overcome life s difficulties & problems or manage them better. Therapy may include: Structured individual work Well being courses & workshops Telephone support Tel: Family Information Service The Family Information Service is free to those in the borough with children aged 20 or under. High quality information is provided on childcare choices, schools and learning, working with children and young people as well as a range of support services and leisure activities for all the family. Tel (Mon-Fri 9am-4.30pm) Parenting Team Provides Triple P Parenting courses for parents of primary aged children (2-9 years), teens (10-16 years) and Family Transitions for those parents who are divorcing or separating. Tel:

12 Other useful local services Number 22 and Youth Talk Number 22 and Youth Talk are free, confidential counselling services based in Maidenhead and Windsor. They offer one to one counselling on a weekly basis. Sessions last for 50 minutes and are with the same counsellor. Most of the counsellors work from a person centred perspective, which means that the client leads the session and that they talk about what they think is important. All sessions are by appointment only and appointments can be easily made over the phone. Number 22: Tel: , 4 Marlow Rd, Maidenhead, SL6 7YR. Youth Talk: Tel: , Windsor Youth & Community Centre, Alma Rd, Windsor, SL4 3HD. Family Friends Family Friends helps families with young children needing short term support. This can be for emotional or practical issues such as postnatal depression, stress or illness. Parents experiencing difficulties managing their children s behaviour can also receive support. Support is available for children (13 or under) with issues such as low self-esteem, bullying, parental separation/divorce, witnessing domestic abuse, loss/bereavement, managing anger, friendship problems and worries/anxiety. Referrals can be made by the family or any other agency. Tel: /

13 Other useful local services Thames Valley Cruse Bereavement Care Provides free support to adults & children pre & post bereavement. It also provides walk-in locations, support and friendship groups to help you with your loss. Tel: or Citizens Advice Bureau Helps people resolve their legal, money & other problems by providing free independent & confidential advice. Tel: Marlow Road, Maidenhead, Berks SL6 7YR The Garden Clinic The Garden Clinic is a sexual health clinic based in the grounds of Upton Hospital, Slough. The service is free and confidential and can offer advice and information on contraception, screening and the treatment of sexually transmitted infections. Walk in sessions are available (weekdays), a weekly Speakeasy session is held for under 17 s and pre-booked appointments can be made. For timetable details or to make an appointment please call the number below. Tel: Upton Hospital, Albert Street, Slough, SL1 2BJ. 12

14 Other useful local services Tenancy Support Service The Tenancy Support Service provides support for those having difficulty managing their tenancy. Help could be around financial management (benefit advice, budgeting and debt advice), accessing health services (including substance misuse), training and employment or any other community services. If you are in a Housing Association property please contact your Housing Officer and ask for a referral. If you are in private rented accommodation please contact the Housing Options Team below. Tel: (council switchboard) York House, Sheet Street, Windsor, SL4 1DD. Domestic Abuse Domestic abuse is a serious crime and should not be tolerated. Specialist police officers monitor all reported cases. To report domestic abuse call the police on 999 or 101 in a non-emergency. For confidential support contact Berkshire East & South Bucks Women s Aid Tel: or Kinara Asian Women s Service on Tel: If you are an abusive male partner wishing to change your behaviour, contact Changing Ways on Tel: For a full list of local and national domestic abuse support visit 13

15 National Contacts Adfam Helps families facing problems with drugs or alcohol. Alcoholics Anonymous Fellowship of men and women sharing their experience helping others to recover from alcoholism. Tel: Al-Anon Family Groups Support for the families of alcoholics Tel: Drinkline National alcohol helpline. Tel: Family Lives (formerly Parentline Plus) Supporting parents in a range of ways. Tel: Narcotics Anonymous Recovering drug users meet to support each other. Tel: National Drugs Helpline FRANK 24/7 information or advice about drugs. Tel: NHS Direct Non-emergency medical advice. Tel: Relate Relationship advice Tel: Re-Solv Anyone concerned about solvents or volatile substances. Tel: SANE National out of hours mental health helpline Tel: (6pm-11pm every day) Samaritans Someone to talk to in a crisis. Tel: Victim Support Confidential help for anyone affected by crime. Tel:

16 To order more copies of this directory, or for more information on the drug and alcohol services in the Royal Borough of Windsor and Maidenhead, please contact the Drug and Alcohol Action Team on: Tel: or

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