DornerServiceGuarantee for your DornerBatch ALL ROUND, CAREFREE

Size: px
Start display at page:

Download "DornerServiceGuarantee for your DornerBatch ALL ROUND, CAREFREE"

Transcription

1 DornerServiceGuarantee for your DornerBatch ALL ROUND, CAREFREE

2 DornerServiceGuarantee Our DornerServiceGuarantee Batch offers you comprehensive service and support beyond the warranty and with its add-on s is the optimal and straightforward solution for all your service requirements. DornerServiceGuarantee Batch Immediate assistance in case of production stoppage Immediate assistance in case of production disruption Assistance in case of problems in the control area (weighing units, probes, power unit etc.) The 24-hour free of charge for 3 days Installation of updates and patches in case of bugs Provision of support records on your system

3 Add-on s Consulting Help with all problems, even if production is not affected Support to your employees on all questions related to your Dorner product Support during form modifications Advice on the optimization of your production process Annual user training in our training centre Instruction of your key user after installation of updates Maintenance Annual hardware check On-site system check by a Dorner service engineer Spare parts guarantee for Dorner products 10% discount on spare part deliveries 24-hour 24 / 7 immediate assistance in case of production stoppage 24 / 7 immediate assistance in case of production disruption Update Regular updates of DornerBatch to the latest program release

4 Guaranteed response time Your enquiry is recorded and assigned using the Dorner Help Desk Tool (ticket system). On request, we will provide immediate confirmation of your service enquiry by . The Dorner Service Team guarantees the following response times: Production stoppage Production not possible. Immediately, always within 90 minutes In case of production disruption Production possible with restrictions. Immediately, always within 180 minutes No production disruption Production possible with no restrictions. Within 2 working days Do you require services that are not included in your? Most of our services are nonetheless available to you, and will be invoiced on a time and material basis. We regret that response times can only be assured for ServiceGuarantee customers.

5 The Dorner service philosophy The DornerServiceGuarantee is a premium service for your Dorner product. Our experts will not only look after your Dorner product, they will also be pleased to advise you on other matters. We guarantee a rapid response to your service enquiry. The Dorner philosophy is to assist all our customers! Our DornerServiceGuarantee with its add-on s is the comprehensive and straightforward solution for all your service requirements. The DornerServiceGuarantee follows ITIL specifications. ITIL is a globally recognised service standard that defines and guarantees service quality ( DornerServiceGuarantee + You can supplement our ServiceGuarantee with attractive, freely selectable add-on s: Consulting Maintenance 24-hour Update

6 COMPETENT CONSULTING DORNER SERVICE GUARANTEE GUARANTEED RESPONSE TIMES OPTIMAL MAINTENANCE Competent consulting, optimal maintenance and guaranteed response times T service@dorner.at Service hours of the Dorner Specialist Team Monday to Friday: 7 a.m. 7 p.m. Saturday: 7 a.m. 12 noon* Our service is available on most bank holidays. For details, please see * Updates, data retrieval or other maintenance work on your system can only be carried out on working days between 7 a.m. and 7 p.m. by appointment (additional time slots on request). Dorner Electronic GmbH Kohlgrub Egg Austria T F info@dorner.at Legal notice: All rights reserved, including rights created by patent grant or registration of a utility model. Subject to delivery and technical alterations. All hardware and software names used are registered trade names and/or trademarks of the respective manufacturers. Copyright Dorner Electronic, 01/2013

DornerServiceGuarantee for your DornerOptimize

DornerServiceGuarantee for your DornerOptimize DornerServiceGuarantee for your DornerOptimize The Dorner service philosophy The DornerServiceGuarantee is a premium service for your Dorner product. Our experts will not only look after your Dorner product,

More information

DornerServiceGuarantee for your DornerControl

DornerServiceGuarantee for your DornerControl DornerServiceGuarantee for your DornerControl ALL ROUND, CAREFREE CONTROL DISPATCHING LABORATORY BRM INVOICING FOCUS DATAPORTAL Die Dorner Service Philosophie The DornerServiceGuarantee is a premium service

More information

FlexTrac Client Support & Software Maintenance Policies

FlexTrac Client Support & Software Maintenance Policies Supporting the IP Community Powered by TORViC Technologies, Inc. SINCE 1996 [t]: +1.855.997.9933 [f]: +1.302.721.6266 [w]: www.flextrac.com [e]: Info@FlexTrac.com the largest provider of tailored Intellectual

More information

ScerIS Support Options

ScerIS Support Options ScerIS Support Options Table of Contents Maintenance and Support... 3 Maintenance... 3 Support and Value Added Services... 4 Support and Value Added Services Pricing... 4 ScerIS Holidays... 8 Telephone

More information

Academic Calendar for Faculty

Academic Calendar for Faculty Summer 2013 Term June 3, 2013 (Monday) June 3-4, 2013 (Monday Tuesday) June 5, 2013 (Wednesday) June 5-6, 2013 (Wednesday Thursday) June 6, 2013 (Thursday) July 3, 2013 (Wednesday) July 4, 2013 (Thursday)

More information

RJmetis Support Pack

RJmetis Support Pack RJmetis Support Pack Contents Page Contents 2 1.0 RJmetis Support Guidelines & Price List 3 1.1 Introduction 3 1.2 RJmetis Support Levels Comparison 3 1.3 Definition of Support Features 4 1.3.1 Software

More information

Confidence. Convenience flexibility

Confidence. Convenience flexibility Confidence. Convenience flexibility Essential Support Plans: Priority Response Preventative Maintenance Continuous Support Essential Support Plans Our Essential Support Plans give you confidence that your

More information

Support Information Invenso

Support Information Invenso Support Information Invenso Brief overview of Invenso s support Rudy Vanhille (Managing Partner) 2014-01-01 Support Information Invenso 1 1 Table of contents 1 Table of contents... 2 2 Contact information...

More information

Human Resources Management System Pay Entry Calendar Fiscal Year 2013 http://www.umn.edu/ohr/payroll/calendars/index.html

Human Resources Management System Pay Entry Calendar Fiscal Year 2013 http://www.umn.edu/ohr/payroll/calendars/index.html Human Resources Management System Calendar Fiscal Year 203 http://www.umn.edu/ohr/payroll/calendars/index.html Important Information The system is unavailable for entry, due to maintenance, during the

More information

Privia Support hours and methods

Privia Support hours and methods Tech Note: Privia Support hours and methods Privia Support hours and methods Copyright 2011 by Privia LLC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed,

More information

1.2 Software means the Motorcentral software used for the purpose of managing vehicle dealerships.

1.2 Software means the Motorcentral software used for the purpose of managing vehicle dealerships. LIMELIGHT SOFTWARE LIMITED Motorcentral Software License Agreement 1 Definitions 1.1 Limelight means Limelight Software Limited. 1.2 Software means the Motorcentral software used for the purpose of managing

More information

CDP Support Guide. Support Plans & Services

CDP Support Guide. Support Plans & Services CDP Support Guide Support Plans & Services V10 Date: July 2014 Background... 3 Overview... 3 CDP support team... 3 Prevailing document... 3 Supported products... 4 IBM Cognos... 4 IBM Information Management...

More information

Western Michigan University E-Learning Standards

Western Michigan University E-Learning Standards Page 1 of 8 Western Michigan University E-Learning Standards Approved 10/25/2010 by the Western Michigan University Faculty Senate Committee on Extended University Programs Reviewed and Supported by the

More information

QIPoint Software Technical Support Policies Effective Date: 25-March-2015

QIPoint Software Technical Support Policies Effective Date: 25-March-2015 QIPoint Software Technical Support Policies Effective Date: 25-March-2015 Table of Contents Overview... 2 Support Terms... 2 Technical Support Fees... 2 Support Period... 2 License Set... 3 Unsupported

More information

Extended Warranty & Support Policies for BitLink IRD Systems for PBS Member Stations Only

Extended Warranty & Support Policies for BitLink IRD Systems for PBS Member Stations Only Extended Warranty & Support Policies for BitLink IRD Systems for PBS Member Stations Only These policies apply only to BitLink IRD units and are available only to PBS member stations. 1. Extended Warranty

More information

.trustwave.com Updated October 9, 2007 TECHNICAL ASSISTANCE CENTER (TAC) SUPPORT GUIDE

.trustwave.com Updated October 9, 2007 TECHNICAL ASSISTANCE CENTER (TAC) SUPPORT GUIDE .trustwave.com Updated October 9, 2007 TECHNICAL ASSISTANCE CENTER (TAC) SUPPORT GUIDE Legal Notice Copyright 2015 Trustwave Holdings, Inc. All rights reserved. This document is protected by copyright

More information

TUFIN SOFTWARE NORTH AMERICA, INC. GENERAL TERMS AND CONDITIONS FOR SUPPORT AND MAINTENANCE SERVICES [Last revised: May 11, 2014]

TUFIN SOFTWARE NORTH AMERICA, INC. GENERAL TERMS AND CONDITIONS FOR SUPPORT AND MAINTENANCE SERVICES [Last revised: May 11, 2014] TUFIN SOFTWARE NORTH AMERICA, INC. [Last revised: May 11, 2014] 1 SCOPE OF APPLICATION 1.1 These General Terms and Conditions shall apply to Services with respect to Tufin Technologies software programs

More information

Support Policies and Procedures

Support Policies and Procedures Support options Nintex provides support for Nintex software products in the form of software assurance (also known as maintenance), and support services (also known as help desk or incident response).

More information

One-Year Limited Warranty

One-Year Limited Warranty One-Year Limited Warranty To ensure that hardware failures of NeXT! products are repaired or replaced by NeXT with minimal inconvenience and downtime during the customer s first year of product ownership.

More information

Maintenance & Support

Maintenance & Support World-class Customer Support & Maintenance Services We understand that timely and effective product support is critical to your organization. We are committed to providing you with the support you need,

More information

OnSite: Support and Software Maintenance

OnSite: Support and Software Maintenance OnSite: Support and Software Maintenance Responsible for the content: audeosoft GmbH, Kreuzberger Ring 44a, 65205 Wiesbaden, Germany, hereinafter referred to as audeosoft. (Addendum to Terms of use audeosoft

More information

How To Support Spirent Service Experience (Previously Metrico Wireless)

How To Support Spirent Service Experience (Previously Metrico Wireless) Service Experience Group 10/1/2014 Version 2.0 Table of Contents 1. Purpose... 1 2. Scope of Support... 2 2.1 Included... 2 2.2 Not Included... 2 3. Support Fees... 3 4. Customer Obligation... 4 5. Spirent

More information

C U S T O M E R GUIDE. Support Level Descriptions

C U S T O M E R GUIDE. Support Level Descriptions C U S T O M E R GUIDE Support Level Descriptions Table of Contents 1. SUPPORT LEVELS... 3 2. SUPPORT SPECIFICATIONS... 4 3. SUPPORT TERMS AND CONDITIONS... 5 3.1 Definitions... 5 3.2 Support Services Provided...

More information

Automation Priority Support

Automation Priority Support Automation Priority Support High-value support to help keep your facility running at its best Make the most of your energy SM 1 Priority Support Programs Overview The Automation Technical Support Center

More information

Securing Windows 2000 Server Support Plan

Securing Windows 2000 Server Support Plan Microsoft Solutions for Security Securing Windows 2000 Server Support Plan Abstract This guide provides documentation on the utilization of solution support packages. 2002 Microsoft Corporation. All rights

More information

RJmetis Support Pack

RJmetis Support Pack RJmetis Support Pack Contents Page Contents 1 1.0 Support Guidelines & Price List 2 1.1 Introduction 2 1.2 RJmetis Support level comparison 2 1.3 Definition of support features 3 1.3.1 Software maintenance

More information

midlandnetworks.co.uk

midlandnetworks.co.uk mn midlandnetworks.co.uk Business Telecoms, Mobiles & Networking Address: Customer Account Details Customer Name (Responsible for bill payment) Business Order Form Business Order Form City: County: Postcode:

More information

Software Maintenance and Support Services

Software Maintenance and Support Services Software Maintenance and Support Services Status: 10/06/2010 Last update: 10/06/2010 Copyright 2010 REALTECH. All rights reserved. All products and logos mentioned in this document are registered or unregistered

More information

HP PC Helpdesk Service

HP PC Helpdesk Service HP PC Helpdesk Service HP Care Pack Services Technical data HP PC Helpdesk Service gives professionals in small and medium-sized businesses access to advice and assistance for popular software applications,

More information

Attachment 3. Frequently Asked Questions about HR net

Attachment 3. Frequently Asked Questions about HR net Attachment 3 Frequently Asked Questions about HR net 1. What is HR net? HR net is a suite of products to assist an agency in meeting its human resources needs. It contains three systems: - HRIS net A personnel

More information

Tine 2.0 Maintenance and Support Services

Tine 2.0 Maintenance and Support Services Tine 2.0 Maintenance and Support Services 1 Overview of Maintenance and Support Services Metaways Tine 2.0 Maintenance and Support Editions: SERVICES Software Maintenance Business Professional SW Maintenance

More information

ImagicleCare. Support and Maintenance Services

ImagicleCare. Support and Maintenance Services ImagicleCare. Support and Maintenance Services Reference guide rel. 2.0 dated 20-02-2014 Imagicle spa Headquarters Operational HQ Operational HQ T +39.0584.943232 136.304,00 paid up cap. Via Fondacci,

More information

CRM in a Day Support Services Agreement

CRM in a Day Support Services Agreement CRM in a Day Support Services Agreement Agreement Number: Start Date: Renewal Date: Minimum Term: This Agreement sets forth the terms and conditions under with CRM in a Day shall support the Microsoft

More information

AnceroAir Mobile Device Management (MDM) Service Guide

AnceroAir Mobile Device Management (MDM) Service Guide AnceroAir Mobile Device Management (MDM) Service Guide Contents Service Overview... 3 Core Mobile Device Management... 3 Mobility Management Bundle... 3 Secure Productivity Suite... 4 TouchDown (with Exchange

More information

VPCCCare. Virtual PC Center Service Warranty Program

VPCCCare. Virtual PC Center Service Warranty Program VPCCCare Virtual PC Center Service Warranty Program Proprietary Notice and Liability Disclaimer The information disclosed in this document, including all designs and related materials, is the valuable

More information

[name of project] Service Level Agreement

[name of project] Service Level Agreement [name of project] Service Level Agreement Policies and Procedures Posting: Nov.2008 Rev# xxx CIO Sign-Off: Approved and Reviewed By: Date: Document ID: SLA Revision 001 Authors: Disclaimer: Document sign-off

More information

A Step-By-Step Guide

A Step-By-Step Guide ONLINE SUPPORT SYSTEM A Step-By-Step Guide Contents About This Guide...3 Who Should Read This Guide...3 Overview...4 Login...5 Report a Problem...7 View Existing Tickets...9 Request a Modification...10

More information

Product Support Centre Policy and Procedures

Product Support Centre Policy and Procedures Wizard Systems UK Product Support Centre Policy and Procedures Wizard Systems UK Unit 7 Badminton Court Station Road Yate United Kingdom BS37 5HZ WIZARD SYSTEMS PRODUCT SUPPORT... 3 Objectives... 3 HOW

More information

Accurate Message Center, LLC

Accurate Message Center, LLC Phone: (702) 979-1077 Fax: (866) 376-6887 Accurate Message Center, LLC At Accurate Message Center, we provide professional, personable operators to answer your calls. We offer a variety of competitively

More information

Panorama Software Software Maintenance and Technical Support Services Policy

Panorama Software Software Maintenance and Technical Support Services Policy Panorama Software Software Maintenance and Technical Support Services Policy Panorama Software Customer Support July 2010 Note: Due to the fast pace of the industry and market conditions, from time to

More information

Information Technology Guide

Information Technology Guide Information Technology Guide Introduction Welcome to Byrdine F. Lewis School of Nursing and Health Professions (The Lewis School). This is a brief introduction and guide to information technology matters.

More information

Price Fact Sheet Lumo Advantage QLD Residential Electricity Energex Prices included in this document are correct as at 3 September 2013.

Price Fact Sheet Lumo Advantage QLD Residential Electricity Energex Prices included in this document are correct as at 3 September 2013. Residential Single Rate Before Discount After Discount Network Tariff Codes: 8400 Units Excl. GST Incl. GST Excl. GST Incl. GST Residential Single Rate with Controlled Load 1 Before Discount After Discount

More information

X2 CONNECT NETWORKS SUPPORT SERVICES PRODUCT DEFINITION LEVEL 1, 2 & 3

X2 CONNECT NETWORKS SUPPORT SERVICES PRODUCT DEFINITION LEVEL 1, 2 & 3 X2 CONNECT NETWORKS SUPPORT SERVICES PRODUCT DEFINITION LEVEL 1, 2 & 3 Date : 09/08/06 Issue: 6 This is an unpublished work the copyright in which vests in X2 Connect Limited. All rights reserved. The

More information

1. Schedule 1 Maintenance and Support Agreement

1. Schedule 1 Maintenance and Support Agreement 1. Schedule 1 Maintenance and Support Agreement The following terms and conditions represent an Agreement for Klyp Pty Ltd ACN 115 436 363 (Klyp) to provide Software Maintenance and Support Services to

More information

Arinda Technical Support Agreement

Arinda Technical Support Agreement Arinda Technical Support Agreement THIS AGREEMENT is made between Bigscreensound Pty Limited ABN 23 149 017 130trading as Arinda Internet ( Arinda ) and its clients and customers ( the Client ). 1. General

More information

Nexus Support and Maintenance Policy ( SMP )

Nexus Support and Maintenance Policy ( SMP ) Nexus Support and Maintenance Policy ( SMP ) This Policy document defining Nexus Support and Maintenance Services for Nexus Products and the rules that govern them, hereinafter referred to as the SMP,

More information

Managed Services Agreement

Managed Services Agreement The Agreement This Agreement between Client and the Service Provider Business Technology Centre, is effective upon the date signed, and shall remain in force for a period from To Company Trading ABN/ACN

More information

Sentinel Platform/Managed IT Services Agreement Page 1 of 6. 1. Term of Agreement

Sentinel Platform/Managed IT Services Agreement Page 1 of 6. 1. Term of Agreement Page 1 of 6 1. Term of Agreement This Agreement between, herein referred to as Client, and Word of Mouth Computers and Electronics, LLC hereinafter referred to as Service Provider, is effective on the

More information

SERVICE LEVEL AGREEMENT. Open Source Support Desk B.V. Hargray, Inc.

SERVICE LEVEL AGREEMENT. Open Source Support Desk B.V. Hargray, Inc. SERVICE LEVEL AGREEMENT between Open Source Support Desk B.V. and Hargray, Inc. Copyright 2011 by Open Source Support Desk B.V. All rights reserved. This document is protected by copyright. No part of

More information

Ortus Support Program(OSP) Ortus Solutions, Corp Phone-Fax: 1.888.557.8057 Email: info@ortussolutions.com Web: www.ortussolutions.

Ortus Support Program(OSP) Ortus Solutions, Corp Phone-Fax: 1.888.557.8057 Email: info@ortussolutions.com Web: www.ortussolutions. Ortus Support Program(OSP) 2015 Ortus Solutions, Corp Phone-Fax: 1.888.557.8057 Email: info@ortussolutions.com Web: www.ortussolutions.com Table Of Contents Table Of Contents... 2 Ortus Support Program...

More information

Cloud Services Service Level Agreement. Publish Date: 30/06/14 Version: 1.2. Cloud Services Service Level Agreement Page: 1

Cloud Services Service Level Agreement. Publish Date: 30/06/14 Version: 1.2. Cloud Services Service Level Agreement Page: 1 Cloud Services Service Level Agreement Publish Date: 30/06/14 Version: 1.2 Cloud Services Service Level Agreement Page: 1 Contents 1. Scope 3 2. Service Definitions 3 3. Service Provision 3 4. Supported

More information

flex support Service Overview

flex support Service Overview NTS Technology Partners introduce NTS FLEX a unique portfolio of Managed Services, Cloud and Support solutions for any business size. flex support Service Overview Version 1.1 For Further Information see

More information

Symmetry Networks. Corporate Managed Services Schedule

Symmetry Networks. Corporate Managed Services Schedule Symmetry Networks Corporate Managed Services Schedule A Managed Services Solution version 1.0 January 2015 This Service Schedule forms part of the Agreement between Us (Symmetry Networks Pty Ltd) and You

More information

IT Department. Outsourced Solutions for your business. 1 (671) 989-0247 www.onlinksoftware.com

IT Department. Outsourced Solutions for your business. 1 (671) 989-0247 www.onlinksoftware.com IT Department Outsourced Solutions for your business 1 (671) 989-0247 www.onlinksoftware.com Edge IT Business Support Relax. We re on IT. Contents Use our chart on page 04 to choose a suitable package

More information

iservice Support Portfolio Quality global support from Oxford Instruments

iservice Support Portfolio Quality global support from Oxford Instruments iservice Support Portfolio Quality global support from Oxford Instruments Extensive support offering Flexible packages to suit our customers Oxford Instruments Oi Service is committed to supporting our

More information

Schedule 3 LCH.CLEARNET SUPPORT SERVICES

Schedule 3 LCH.CLEARNET SUPPORT SERVICES Schedule 3 SUPPORT SERVICES 1 GENERAL PRINCIPLES 1.1.1 Support Services consist: in answering the Users ' queries regarding the proper use of the Clearing Access Solution(s) it has chosen, in providing

More information

Exhibit A Subscription Services

Exhibit A Subscription Services Exhibit A Subscription Services 1. Mirantis Subscription Services. Mirantis Subscription Services includes Mirantis OpenStack Support for Mirantis OpenStack Software and Open Source Components in consideration

More information

Systems Support - Standard

Systems Support - Standard 1 General Overview This is a Service Level Agreement ( SLA ) between document: and Enterprise Windows Services to The technology services Enterprise Windows Services provides to the customer The targets

More information

Effective from: 15 January 2015. Page 1 / 7

Effective from: 15 January 2015. Page 1 / 7 BioSec Group Kft. General Contracting Terms and Conditions for the products and services of BioSec Group Kft., used by resellers and end users (abbreviated title: GCTC) Effective from: 15 January 2015

More information

Symantec Security Information Manager - Best Practices for Selective Backup and Restore

Symantec Security Information Manager - Best Practices for Selective Backup and Restore Symantec Security Information Manager - Best Practices for Selective Backup and Restore Symantec Security Information Manager - Best practices for selective backup and restore The software described in

More information

HP IT Professional Help Desk for SMB Service HP Care Pack Services

HP IT Professional Help Desk for SMB Service HP Care Pack Services HP IT Professional Help Desk for SMB Service HP Care Pack Services Technical data HP IT Professional Help Desk for SMB Service gives Small to Medium Business customers a single source of 2nd and 3rd Level

More information

Website Maintenance and Support Contracts in Yorkshire

Website Maintenance and Support Contracts in Yorkshire Website Maintenance and Support Contract Thank you for choosing WSI Yorkshire for your Website Support and Maintenance. So that we start off on the right foot we are giving you some information on what

More information

Response to the Crown Commercial Service from HP Enterprise Services UK Ltd

Response to the Crown Commercial Service from HP Enterprise Services UK Ltd Response to the Crown Commercial Service from HP Enterprise Services UK Ltd G-Cloud (RM1557) Important Notice The information and data contained within this document constitutes confidential information

More information

odyssey a tyler courts & justice solution

odyssey a tyler courts & justice solution odyssey a tyler courts & justice solution Real Value Every Day Support Services that maximize your Odyssey investment Our promise: predictable pricing, industry-leading technology and reliable performance

More information

Office of Admissions Career Account Activation

Office of Admissions Career Account Activation How do I activate my Purdue Career Account? Admitted students may access the career account activation page from the Admissions Web site at www.admissions.purdue.edu by clicking on Accept Your Offer or

More information

Service Level Agreement Between: Computing and Informational Technology And The Finance and Business Operations Division

Service Level Agreement Between: Computing and Informational Technology And The Finance and Business Operations Division Service Level Agreement Between: Computing and Informational Technology And The Finance and Business Operations Division 1/9 1. Executive Summary This Service Level Agreement ( SLA ) is between Computing

More information

How To Get A Support Ticket Resolved On Itech

How To Get A Support Ticket Resolved On Itech Standard i-tech as of: January 6, 2015 i-tech Client Response Time (SLA) This SLA agreement pertains to i-tech clients under a valid service contract only. Total Technology Support (TTS) clients will have

More information

Software Care & Update Pack

Software Care & Update Pack Software Care & Update Pack Free updates and service hotline hand made in Germany Software Care & Update Pack Always state-of-the-art Why choose the Software Care & Update Pack from DÜRR NDT At DÜRR NDT

More information

Fabasoft 3 rd Level Support Services. for Fabasoft on-premises products Valid from January 07, 2016. www.fabasoft.com

Fabasoft 3 rd Level Support Services. for Fabasoft on-premises products Valid from January 07, 2016. www.fabasoft.com Fabasoft 3 rd Level Support Services for Fabasoft on-premises products Valid from January 07, 2016 Contents 1 Fabasoft 3 rd Level Support Services 4 2 Accessibility of the Fabasoft Support 4 3 Support

More information

for esigntrust Personal Secure Email Enrollment and Generation Guide Operation Guide Microsoft Windows System & Internet Explorer Users

for esigntrust Personal Secure Email Enrollment and Generation Guide Operation Guide Microsoft Windows System & Internet Explorer Users esigntrust Personal Secure Email Enrollment for and Generation Guide Microsoft Windows System & Internet Explorer Users Operation Guide version. OGXP-SC-EN-1.0.050913 Copyright Macao Post esigntrust Certification

More information

Support Contract Information

Support Contract Information Support Contract Information Support Contract Options At SGL we take the business of customer support very seriously. You need to know that your media is safe by ensuring your system is in the best operating

More information

Home Repair and Maintenance Contract

Home Repair and Maintenance Contract S&M 3139 (LBU)0273306:- 12/11/09 11:27 Page 1 Home Repair and Maintenance Contract Published by Thomson Reuters (Legal) Limited (Registered in England & Wales, Company No 1679046) trading as Sweet & Maxwell

More information

1 Introduction. 2 Design and Functionality. 3 Client Support

1 Introduction. 2 Design and Functionality. 3 Client Support Changefirst Enterprise Service Level Agreement 1 Introduction This Service Level Agreement between Changefirst and the Client describes the support processes and services which Changefirst provides to

More information

Technical Support System

Technical Support System Technical Support System USER S GUIDE 1 Table of Contents 1.0 GENERAL INFORMATION..3 1.1 System Overview...........4 1.1.1 Objectives...........4 1.1.2 Process Flow..............4 1.1.3 Users...........4

More information

Hillstone Customer Service Overview

Hillstone Customer Service Overview Hillstone Customer Service Overview www.hillstonenet.com TWNO: SW-KB-UNI-EN-V1.7-Y15M11 Service and Support Hillstone Customer Service Overview The Hillstone Service and Support is designed to help our

More information

SERVICE CONTRACT. and

SERVICE CONTRACT. and SAMPLE SERVICE CONTRACT SERVICE CONTRACT BETWEEN and VOICE PRODUCTS SERVICE, LLC Regarding the maintenance of Equipment installed at: VOICE PRODUCTS SERVICE, LLC 8555 East 32 nd Street North Wichita, KS

More information

ESXi Cluster Services - SLA

ESXi Cluster Services - SLA 1 General Overview This is a Service Level Agreement ( SLA ) between the customer and IST Infrastructure Services (IST-IS) to document: The technology services IST-IS provides to the customer The targets

More information

Virtual Instruments Corporation. Maintenance and Support Services Supplement. Last updated on November 26, 2013.

Virtual Instruments Corporation. Maintenance and Support Services Supplement. Last updated on November 26, 2013. Virtual Instruments Corporation Maintenance and Support Services Supplement Last updated on November 26, 2013. This Maintenance and Support Services Supplement ( Supplement ) states Virtual Instruments

More information

StorageCraft Technical Support Guide

StorageCraft Technical Support Guide StorageCraft Technical Support Guide StorageCraft Technical Support Services 2014 StorageCraft Technology Corporation. All Rights Reserved. This brochure is for informational purposes only. STORAGECRAFT

More information

Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation.

Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. Introduction Chris Senior Network Engineer Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. And if things go too wrong for too long then

More information

Huawei Enterprise Warranty for Barebone Servers

Huawei Enterprise Warranty for Barebone Servers Huawei Enterprise Warranty for Barebone Servers 2015-07-03 Copyright Huawei 2015. Page 1 of 5 Dear Partner, Thank you for choosing the products and services of Huawei. This document describes the warranty

More information

Netronome Agilio Software Support and Hardware Maintenance User Guide v 1.3

Netronome Agilio Software Support and Hardware Maintenance User Guide v 1.3 Netronome Agilio Software Support and Hardware Maintenance User Guide v 1.3 1 Table of Contents About This Document... 3 1 Accessing the Netronome Support Team... 4 1.1 Registering with Netronome... 4

More information

SDLS068A DECEMBER 1972 REVISED OCTOBER 2001. Copyright 2001, Texas Instruments Incorporated

SDLS068A DECEMBER 1972 REVISED OCTOBER 2001. Copyright 2001, Texas Instruments Incorporated SN54174, SN54175, SN54LS174, SN54LS175, SN54S174, SN54S175, SN74174, SN74175, SN74LS174, SN74LS175, SN74S174, SN74S175 PRODUCTION DATA information is current as of publication date. Products conform to

More information

DIVISION OF ENGINEERING COMPUTING SERVICES DECS SERVICE DESK. Fall & Spring: Monday Thursday 8am to 9pm. Summer & Breaks:

DIVISION OF ENGINEERING COMPUTING SERVICES DECS SERVICE DESK. Fall & Spring: Monday Thursday 8am to 9pm. Summer & Breaks: DECS Community IT Michigan State University College of Engineering DIVISION OF ENGINEERING COMPUTING SERVICES DECS SERVICE DESK For all questions and requests visit www.egr.msu.edu/decs or 1325EB, e mail

More information

272 Avenue Road Toronto Ontario M4V 2G7. Client Name. Technical Support and Website Hosting Service Level Agreement. Date. Prepared by: Cam Hawkins

272 Avenue Road Toronto Ontario M4V 2G7. Client Name. Technical Support and Website Hosting Service Level Agreement. Date. Prepared by: Cam Hawkins 272 Avenue Road Toronto Ontario M4V 2G7. Client Name Technical Support and Website Hosting Service Level Agreement Date Prepared by: Cam Hawkins 1 Baseline CMS: Technical Support 1.1 Purpose NMA will support

More information

Information Technology Services Core Services SLA

Information Technology Services Core Services SLA Information Technology Services Information Technology Services Core Services SLA This Service Level Agreement defines the levels of service provided by Information Technology Services to Victoria University

More information

Product Support and Maintenance Terms & Conditions

Product Support and Maintenance Terms & Conditions Product Support and Maintenance Terms & Conditions 1. Customer Information Customer site address: As per invoice (unless otherwise agreed) Equipment or Software to be covered: Refer to invoice Contract

More information

Qualstar Technical Support

Qualstar Technical Support Qualstar Technical Support Effective January 1, 2015 Qualstar Announces New Three Tiered Service Program. Below are the key features of each support package available in Qualstar s three tiered service

More information

Enterprise UNIX Services - Systems Support - Extended

Enterprise UNIX Services - Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and Enterprise UNIX Services to document: The technology services Enterprise UNIX Services provides to the customer. The targets for

More information

CRM Support Services Agreement

CRM Support Services Agreement CRM Support Services Agreement Agreement Number: Start Date: Renewal Date: Minimum Term: Points Purchased in Initial Minimum Term: This Agreement sets forth the terms and conditions under which The CRM

More information

MATCHDAY 1 7-9 September 2014

MATCHDAY 1 7-9 September 2014 MATCHDAY 1 7-9 September 2014 7 September Sunday 18:00 Group D 7 September Sunday 20:45 Group D 7 September Sunday 20:45 Group D 7 September Sunday 18:00 Group F 7 September Sunday 20:45 Group F 7 September

More information

Dell s NBD Service incorporates the following standard support services plus on-site engineer support if necessary:

Dell s NBD Service incorporates the following standard support services plus on-site engineer support if necessary: Dell s Next Business Day On-site Service Description ( NBD Service ) I. NBD Service Overview Next Business Day On-site Service includes, from the date of delivery, a support service designed to assist

More information

GLOBAL CUSTOMER SUPPORT SERVICES

GLOBAL CUSTOMER SUPPORT SERVICES GLOBAL CUSTOMER SUPPORT SERVICES TERMS AND CONDITIONS Please read these terms and conditions carefully. These Global Customer Support Services Terms and Conditions ( Agreement ) set forth the terms and

More information

Part 1: New York Vehicle Inspection Station Participation and Services

Part 1: New York Vehicle Inspection Station Participation and Services STATION AGREEMENT AUTHORITY The New York State Department of Motor Vehicles ( DMV ) has entered into a contract (the Contract ) with Systech International, LLC (Systech) wherein Systech will offer the

More information

CENG Information Technology Services University of North Texas

CENG Information Technology Services University of North Texas CENG Information Technology Services University of North Texas for the Information Technology Services as applied To the University of North Texas College of Engineering 1.0 Agreement 1.1 Purpose CENGITS

More information

ISS Data Centre. Hosting & Access Policy

ISS Data Centre. Hosting & Access Policy ISS Data Centre Hosting & Access Policy Approved on: 20 January 2011 Document Revision History Version Date Summary of change(s) 0.1 20 Oct 2010 Initial Draft 0.2 03 Nov 2010 Updated following review with

More information

ITS New Staff Induction 2014

ITS New Staff Induction 2014 ITS New Staff Induction 2014 Welcome to Information Technology Services (ITS) Service Catalogue The Dashboard provides information on: A-Z of all Services available to you via ITS Frequently Asked Questions

More information

Managed Services Product Terms

Managed Services Product Terms Managed Services Product Terms 1. Our contract with you 1.1. These Product Terms apply to the services ("Managed Services") provided by the Company ("us", "we" or "our") to the Customer ("you" or "your")

More information

CTERA Support Policy

CTERA Support Policy CTERA Support Policy May 2015 Version 2.0 2015, CTERA Networks. All rights reserved. Contents Our Commitment to Support ------------------------------------------------------------------------ 2 Terms

More information

Technical Support Programs

Technical Support Programs DESCRIPTION OF TECHNICAL SUPPORT PROGRAMS Under the terms of each of Ruckus Technical Support, Ruckus worldwide team of Technical Support Engineers and administrative support personnel will assist our

More information