QUICK GUIDE ENERGY AND WEATHERIZATION ASSISTANCE PROGRAMS

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1 QUICK GUIDE ENERGY AND WEATHERIZATION ASSISTANCE PROGRAMS FUEL ASSISTANCE GRANTS LIHEAP Federal grant to help pay primary or secondary heating bills Crisis Grant used to pay heat-related bill in emergency situation Utility Emergency Services Fund - UESF Private grant to be used after all other public sources have been exhausted. UESF can be used for any utility: gas, electric, or water UTILITY ASSISTANCE PROGRAMS Philadelphia Water Revenue Assistance Program - WRAP Offers credit and grants on water bill, assistance in completing LIHEAP, CRISIS, and UESF applications, and makes referrals to WRB for payment agreements PECO Energy Company s Customer Assistance Program - CAP Program to aid those who have an inability to pay their electric bill. Customer can receive a special payment agreement for less than the current bill. Call Philadelphia Gas Work s Customer Responsibility Program - CRP CRP is a percent-of-income payment plan for low-income customers. CRP requires high usage customers to conserve and PGW offers free conservation services to do so. *Apply at a PGW Customer Service Center (see page 47) Low-Income CONSERVATION PROGRAMS Weatherization Assistance Program - WAP Apply by contacting your local Neighborhood Energy Center (see map on back cover) Provides free weatherization for low-income homeowners and renters including roof insulation, heater retrofit, air sealing and other measures or call PHDC at PECO s Low Income Usage Reduction Program LIURP Energy conservation program for electric customers. Water Low Income Conservation Assistance Program - LICAP Helps customers reduce water usage to save on water bills. *Call nearest NEC (see back cover) PGW s Enhanced Low Income Retrofit Program - ELIRP Energy conservation program for gas heating customers who are on the Customer Responsibility Program. *Apply at a PGW Customer Service Center (see page 47) for PGW s CRP. 1

2 ALL ENERGY SERVICES - by NEIGHBORHOOD Neighborhood Energy Centers -NECS (see map on back cover) Each NEC is a one-stop-shop for energy programs providing a comprehensive approach to energy problems for low to moderate-income consumers in the community. Center In The Park Congreso De Latinos Unidos, Inc Diversified Community Services Friends Neighborhood Guild Germantown Crisis Ministry Greater Philadelphia Asian Social Service HACE Hunting Park NAC New Kensington CDC Nicetown CDC Community Center Southwest CDC Strawberry Mansion NAC, Inc United Communities We Never Say Never HEAT-RELATED NEEDS Heater Hotline (Homeowners) Provides emergency heater repair for homeowners Basic Systems Repair Program Plumbing, electrical and structural repairs for low income homeowners. ASSISTANCE with UTILITY DISPUTES and OTHER PROBLEMS Community Legal Services Utility Hotline Legal advice and representation concerning utility disputes for low-income customers PA PUC -Bureau of Consumer Services Responds to complaints about Electric, Gas, Water and Telephone service. PA Attorney General s Bureau of Consumer Protection GENERAL INFORMATION PA 211 Southeast Pennsylvania All purpose information and referral service free to all Philadelphians PCA Helpline Resource/referral service for senior citizens (60 & over) 2

3 FUEL ASSISTANCE REFERRAL DECISION PATH LIHEAP CRISIS Apply to CRISIS at the Philadelphia CAO location on Page #6. Call CRISIS at Know SS# for everyone in the household and Income amount and Source. UESF PRIVATE FUNDS Check UESF on Pg #7, PGW s CRP on Pg #8, PECO s CAP on Pg #9 & WRAP on Pg #12 Go to Page #13 Third Party payments 3

4 INCOME GUIDELINES Programs listed in the Philadelphia Energy and Stormwater Management Directory use income guidelines based upon the following Federal Poverty Level. 250% of poverty level Applicable to these programs: FAMILY SIZE ANNUAL Water Revenue Bureau s WRAP (p. 12) 1 29, , , , ,775 Each add l person add..10, % of poverty level Applicable to these programs: FAMILY SIZE ANNUAL WAP Weatherization (p. 14) 1 23,340 PECO s LIURP (p. 16) 2 31,460 SHARP (p. 28) 3 39, , ,820 Each add l person add 8, % of poverty level.. Applicable to these programs: FAMILY SIZE ANNUAL UESF (p. 7) 1 20,423 Private Fuel Assistance Funds (p. 13) 2 27, , , ,843 Each add l person add 7, % of poverty level Applicable to these programs: FAMILY SIZE ANNUAL LIHEAP (p. 5) 1 17,505 Crisis (p. 6) 2 23,595 PGW s Customer Responsibility Program (p. 8) 3 29,685 Private Fuel Assistance Funds (p. 13) 4 35,775 PGW s ELIRP (p. 15) 5 41,865 Water Conservation Assistance Program (p. 17) Each add l person add 6,090 Heater Hotline (p. 25) Basic Systems Repair Program-BSRP (p. 26) 4

5 LIHEAP BASIC GRANT The Low Income Home Energy Assistance Program -LIHEAP-is a federal program to help pay for primary or secondary heating costs once a program year. Homeowners and renters are eligible. BACKGROUND *No past due heating bill is required. *Apply early! *No lien is placed on property. *People who have no income must show how basic living needs of the household are being met. *Renters, other than subsidized housing tenants, are eligible regardless of whether they pay for heat or heat is included in the rent. *Subsidized housing tenants are eligible if they pay for heat, not included in rent. *Roomers are eligible if their charge for room and board is not based on a percentage of their income or type of income. Related household members cannot be roomers. All related household members must be considered as one household and must verify all income in the home. INCOME GUIDELINES 150% of the Federal Poverty Level (See page 4) DOCUMENTATION *Social Security number for everyone in the household (not required for households in which everyone is receiving public assistance, SSI or food stamps). *30 days proof of income for all members of the household (not required for households in which everyone is receiving public assistance, SSI or food stamps). *Latest heating bill (not required for tenants whose heat is included in rent). *Proof of address, if address and name are not on heating bill. *If heat is included in rent, copy of lease and statement indicating type of fuel used or letter from landlord stating heat is included and type of fuel used. Include landlord s telephone number, if possible. INTAKE *Apply at Neighborhood Energy Centers (NECs), PGW & PECO District offices, Mayor s Office of Community Services (MOCS), senior centers, fuel dealers and other outreach sites. Also any public welfare district office. See back cover for NEC service area and phone number. Or, call PGW s LIHEAP Conservation and Customer Responsibility Program Hotline at Or, call Help Line at Help4 for mail-in application. Or, call LIHEAP Hotline at or, PCAO Change Center at PCAO for mail-in application. Or, mail to 1348 Sedgley Avenue, Philadelphia, PA Walk-in applicants report to 1348 Sedgley Avenue, Philadelphia, PA OPERATING DATE *Cash: November 3, 2014 April 3, 2015 *Crisis: November 3, 2014 April 3,

6 CRISIS GRANT The Crisis grant is a Federal Program to help pay heating costs in a heating emergency. LIHEAP cash grant approval is not required in order to apply for a LIHEAP Crisis grant. BACKGROUND A Crisis grant is available to: *Pay for gas heat if service is off or threatened to be shut-off. *Pay for electricity if needed to run heater and service is off or threatened to be shut-off. Pay for fuel oil if customer is nearly out of fuel. Pay for coal if customer is nearly out of coal. Pay for kerosene (must be picked up in authorized containers). Repair or Replace broken heating system. INCOME GUIDELINES 150% of the Federal Poverty Level (See Page 4) DOCUMENTATION INTAKE *Provide a Social Security number for everyone in the household. *30 days proof of income for all members of the household. *Proof of responsibility for heating in household and valid shut-off notice. *Proof of address. Location: Philadelphia CAO Hours: 8:00am 4:00pm 1348 W. Sedgley Avenue Monday - Friday Philadelphia, PA For more information call: The Department will no longer operate a Crisis Exception Program. Instead, the regular crisis component will begin November 3, 2014, concurrent with the LIHEAP cash season open date and end April 3, This will allow utilities to receive crisis payments before the winter moratorium begins. OPERATING DATES November 3, 2014 April 3,

7 UESF Utility Grant Program UESF will assist with an electric, gas, or water account in shut off status or already terminated. The maximum amount of assistance from UESF is $1,500, including the UESF grant plus a matching utility bill credit. The maximum amount of assistance for individual utilities, including the UESF grant plus the matching utility bill credit, is either $500 or $1,500 depending upon the funding source for electric (PECO), $1,500 for gas (PGW), or $500 for water (PWD). All grants must be applied to the utility account and reach a zero balance. If the bill is in excess of the grant, the applicant is responsible for the balance. Eligibility Applicant must have notice of termination or be off service for PECO, PGW or PWD Applicant must be a Philadelphia resident Applicant must not have received a UESF grant in the past 24 months Applicant must apply for LIHEAP Cash and Crisis programs when available Income Guidelines 175% of the Federal Poverty Level (See Page 4) UESF Intake Sites ACHIEVEability GPASS Nicetown CDC Water Revenue Bureau 59 North 60 th Street 4943 North 5 th Street 4300 Germantown Ave JFK Boulevard Philadelphia, PA Philadelphia, PA Philadelphia, PA Philadelphia, PA Phone: (215) Phone: (215) Phone: (215) Phone: (215) Fax: (215) Fax (215) Fax: (215) Fax: (215) Water Clients Only Center in the Park H.A.C.E. Strawberry Mansion 5818 Germantown Ave Frankford Avenue 2829 W. Diamond Street We Never Say Never Philadelphia, PA Philadelphia, PA Philadelphia, PA Lancaster Avenue Phone: (215) Phone: (215) Phone: (215) Philadelphia, PA Fax: (215) Fax: (215) Fax: (215) Phone: (215) Fax: (215) Dixon House H.A.C.E. Southwest CDC 1920 South 20 th Street 167 W. Allegheny Avenue 6328 Paschall Avenue Philadelphia, PA Philadelphia, PA Philadelphia, PA Phone: (215) Phone: (215) Phone: (215) Fax: (215) Fax: (215) Fax: (215) Friends Neighborhood Guild Hunting Park NAC UESF Central Office 701 North 8 th Street 3760 N. Delhi Street 1617 JFK Blvd., Suite 840 Philadelphia, PA Philadelphia, PA Philadelphia, PA Phone: (215) Phone: (215) Phone: (215) Fax: (215) Fax: (215) Fax: (215) Germantown Avenue CM New Kensington CDC United Communities 35 W. Chelten Avenue 2515 Frankford Avenue 2029 South 8 th Street Philadelphia, PA Philadelphia, PA Philadelphia, PA Phone: (215) Phone: (215) Phone: (215) Fax: (215) Fax: (215) Fax: (215) UESF has expanded its scope to assist vulnerable families with housing stabilization and provides assistance with rent, mortgage and security deposits through a variety of additional programs. Please contact for additional information. 7

8 PGW s CUSTOMER RESPONSIBILITY PROGRAM Universal Services Program PGW s Customer Responsibility Program (CRP) is a customer assistance program that can help low-income customers better afford their PGW bills and maintain their gas service. PROGRAM ELIGIBILITY Residential Customers Must be 150% of the Federal Poverty Level or below APPLICATION PROCESS Applications are accepted year-round Apply by Mail or in Person If applying by mail, print out an application by visiting PGW s website at or contact PGW to have an application sent to you. Must provide proof of income for everyone in household and copies of social security cards for everyone in household. AGREEMENT TYPES If poverty level is less than 50%.pay 8% of household income If poverty level is between %..pay 9% of household income If poverty level is between % pay 10% of household income MINIMUM PAYMENT The minimum monthly payment is $25 (plus $5 co-pay, if applicable) ADDITIONAL CHARGES $5 co-pay toward pre-program arrears, if applicable. RESPONSIBILITIES Pay CRP bills on time and in full. Apply for LIHEAP and assign grant to PGW. The grant is applied directly to what the customer must pay. Accept conservation, weatherization and energy education if offered free of charge. Allow AMR device to be installed. Notify PGW immediately if there are changes to household size or income. Complete the program s annual recertification application. ARREARAGE FORGIVENESS 1/36 forgiveness of pre-program arrears each month, if applicable, provided that payment is current. 8

9 PECO Universal Services Program Customer Assistance Program (CAP Rate) CAP Rate is a discounted, residential, tariff rate for PECO s low-income, residential customers, whose total gross household income levels are at or below 150% of the federal poverty level (FPL). A customer s past due balance amount does not factor into PECO s eligibility determination. The program is offered year round. There is a dedicated CAP Call Center ( ). CAP Rate is designed to help customers by placing them on an affordable monthly rate. There are 14 CAP rates (7 electric and 7 gas rates) available to PECO s low income customers. CAP Rate Tier FPL% Re-certification CAP Rate A 0-25% (Household with special needs Annually Reviewed by PECO CARES Administrators) CAP Rate B 0-25% (Without special needs) Every two years CAP Rate C 26-50% Every two years CAP Rate D 51-75% Every two years CAP Rate D % Every two years CAP Rate E % Every two years CAP Rate E % Every two years Note: The electric discounts are subject to change annually, based on the electric market prices. The gas discounts are subject to change quarterly, based on the gas market prices. (See PECO Electric and Gas Tariff). Customers are required to re-certify their eligibility for a discount under CAP Rate A on an annual bases and customers on CAP tiers B through E1 are required to re-certify their eligibility every two years. Customers on CAP Rates A through C are required to be on a budget plan. The budget plan is highly recommended for CAP rates D through E1. CAP Rate Enrollment Process Customers must provide a completed CAP Rate application that should include social security numbers for each household member, along with proof of the total gross income for each household member, to apply for CAP Rate. The customer must submit documentation of the total gross household income along with the CAP application. The income certification process is an integral part of the CAP Rate process. Due to multiple levels of discounts, it is imperative that the Company obtains accurate income information to enroll the customer in the most appropriate rate. If a customer refuses or is unable to supply the required information, they will not be accepted for CAP Rate. A customer may reapply once they are able to provide all of the necessary information. 9

10 If a customer provided partial income verification information, a letter is mailed to the customer requesting that they provide the missing information. If the customer is unable to supply the missing information, they will not be approved for CAP Rate. Completed Cap Rate Application Once eligibility for CAP Rate has been determined a letter of the CAP Rate guidelines, requirements and other program information is mailed to the customer. Once enrolled on CAP Rate, customers MUST: Pay their CAP Rate bills in full and on time Be on the budget plan, if required Verify total household income when requested Apply for Low-Income Home Energy Assistance Program (LIHEAP) grants when they are available Take part in the Low-Income Usage Reduction Program (LIURP) if the household is identified as a high user Report any changes in their household income right away Customers are also notified if they did not meet the CAP Rate income eligibility and are encouraged to reapply, if there is a change in their gross household income. CAP Rate Re-certification Process Thirty days prior to the customer s re-certification date, a notice of re-certification is mailed to the customer requesting the customer to provide financial and household information. The customer is expected to submit a completed CAP application along with documentation that verifies the total gross household income. If the re-certification process is not completed by the recertification date, the customer may lose the discounted Cap rate. If the customer no longer meets the CAP rate eligibility, a letter is mailed informing the customer that they no longer qualify for the discount rate. The account is removed from CAP Rate. If the customer remains eligible for Cap rate after completing the re-certification process, a letter is mailed to the customer informing them that they have successfully completed their CAP re-certification. If the customer remains eligible for CAP rate and is eligible for a greater discount due to a change in financial and household information, the accounts is re-certified and placed on the appropriate CAP rate Tier (based on the customer s income level). The customer is also granted a new payment agreement when they qualify for a greater discount and the account is delinquent. If the customer fails to return the requested information, a letter is mailed informing the customer they no longer qualify for the CAP discount rate. The account is removed from CAP Rate. Arrearage Forgiveness PECO s Cap Rate program provides forgiveness of the amount owed at the time the account is approved for Cap Rate. The forgiveness component is intended to provide a fresh start for the customer and allowing the customer to begin timely payments under a reduced rate. A CAP customer will be eligible for preprogram arrearage forgiveness at the time of their initial enrollment only. 10

11 The amount owed at the time of the Cap Rate enrollment is called Pre-Program Arrearages (PPA) that may be set aside. The customer will receive forgiveness of 1/2th of the PPA balance for each month that they pay their bill in full and on time. It is designed to achieve the goal of improving customer payment. The requirement to pay the bill monthly is intended to establish a positive payment history for the customer enabling them to remain current or out of the collection process. Customers are eligible to receive one PPA set aside. The balance at the time of enrollment will be set up on a payment agreement, if the account is not eligible for an additional PPA. When the account is removed from CAP Rate, the customer is responsible for all remaining PPA balances that were not forgiven, while they were enrolled on CAP. CAP Rate Program Arrearages Every PECO customer is subject to PECO s credit and collection policy, which includes termination. CAP customer, pursuant to provisions in chapter are not subject to termination between December 1 st and April 1 st. Customers who accumulate CAP Rate program arrearages will be offered one payment agreement. Customers with payment agreements will be placed on a budget if they are in CAP tiers A, B or C. The budget payment is encouraged but not required for customers in CAP tiers D, D1, E & E1. If the customer experiences a decrease in household FPL such that they go down a CAP tier, they are eligible for another payment agreement each time they go down a tier. Dismissal from CAP Rate Customers may be dismissed by PECO from CAP Rate for the following reasons: Over income guidelines Failure to meet program requirements Failure to accept program services Failure to participate in a LIURP audit Failure to complete the re-certification process Fraud Theft of service, or other misappropriations of service 11

12 WATER REVENUE ASSISTANCE PROGRAM (WRAP) WRAP, a program offered by the Philadelphia Water Revenue Bureau, helps customers who are delinquent in their bills and whose income level is at, or below, 250% of the federal poverty level (See Page 4) except in extraordinary circumstances - reviewed by WRB Conference Committee. SERVICES Payment agreements on outstanding bills with up to 60 months to pay in full. Referral to the Water Revenue Bureau Conference Committee (WRBCC) for a special payment agreement. City Grant credit of up to $500, to pay the bill in full, or to be used to enter into a payment agreement, or to combine with other energy grants to pay the bill in full. WRBCC PAYMENT AGREEMENTS WRBCC Payment Agreements, a special budget-type payment, is available to water customers who are either 1) owners, who reside in the property, or 2) formal occupants with ownership interest (other customer category-types, who have been grandfathered into a WRBCC Payment Agreement remain eligible). The delinquent balance, plus penalties, is deferred so all payments are applied to the current cycle bills. The delinquent balance is not deferred for tenant customers and occupants without ownership interest. If the household income is at or below 150% of poverty level, the customer may be automatically referred to the WRBCC Committee for this agreement. If the household income is between 151% and 250% of poverty, eligibility will be based on an evaluation of all household income and expenses. If the household income is above 250% of poverty, extraordinary expenses will be considered in determining eligibility. Medical bills, paid by household members, are an example of an eligible expense. Documentation will be required. A WRBCC Payment Agreement is granted for one (1) year. A review of household income is required at the end of the year to re-establish eligibility to continue in the agreement. A City Grant Credit of up to $500 will be given to assist in making the payments. INTAKE For information on how to apply, call

13 PRIVATE FUEL ASSISTANCE FUNDS **************PHILADELPHIA CORPORATION FOR AGING************** Grants up to $100 for heat/utility emergencies may be available per year with a shut-off notice. Limited funds available. Funds may also be available for food, medical and other emergencies. -Must be over 60 and at, or below, 175% poverty level (See Page 4). -All other sources must be exhausted first. -Referrals accepted from social service agencies and clergy. -Documentation required in all cases. Call: PCA Intake Line at Please do not give phone number to clients. **********************GRANDOM FOUNDATION************************ Emergency oil grant only: -Grant up to100 gallons of fuel oil -Income level: 150% of the Federal Poverty Level (see page 4) -Must have applied for LIHEAP and Crisis, if eligible. May be available prior to opening for the LIHEAP and Crisis programs. Call: Diversified Community Services: Friends Neighborhood Guild: ext. 125 Greater Philadelphia Asian Social Service (GPASS): ext. 116 New Kensington CDC: Strawberry Mansion NAC: United Communities: ext. 200 ****************BOARD OF DIRECTORS OF CITY TRUSTS**************** Funds are available for oil and gas. Documentation required in all cases. These are not emergency funds. You must call to have an application mailed out. Fuel Program starts 10/1/14. Qualified applicants will receive Awards after 1/1/15. Call: starting October 1 st. Contact: Victoria Lukosius, Administrator *********************CATHOLIC SOCIAL SERVICES********************* Limited funds are available. Eligibility determined through comprehensive assessment with social worker. Must call to schedule an appointment. Call: Grays Avenue, Philadelphia, PA Jackson Street, Philadelphia, PA N. Reese Street, Philadelphia, PA

14 WEATHERIZATION ASSISTANCE PROGRAM (WAP) This federally funded program is administered by the Energy Coordinating Agency (ECA) and the Philadelphia Housing Development Corporation (PHDC) and provides free weatherization and energy conservation improvements for any fuel type, to both homeowners and renters (with written permission of landlord). WAP s funding is limited this year, so apply right away. INCOME GUIDELINES SERVICES 200% of the Federal Poverty Level (See Page 4) Depending on the results of a free audit, services may include: * weather-stripping, caulking, repair of windows and doors * wrapping of hot water heaters, heating pipes and ducts * sealing of basement openings, crawl spaces and chase ways * insulation of the roof area and bays * energy education * electricity conservation measures, e.g. lighting retrofit, refrigerator upgrades, etc. * heating system repair or replacement INTAKE Apply by calling , press 4; contacting your local Neighborhood Energy Center or going online to (Check Map on back cover for nearest NEC) Center In The Park Congreso De Latinos Unidos, Inc Diversified Community Services Dixon House Friends Neighborhood Guild Germantown Crisis Ministry Greater Philadelphia Asian Social Service Hispanic Assn. of Contractors & Enterprises (HACE) Hunting Park NAC New Kensington CDC Nicetown CDC Community Center Southwest CDC Strawberry Mansion NAC, Inc United Communities We Never Say Never Or by calling PHDC s Weatherization Program OPERATING DATES Year-round 14

15 PGW s ENHANCED LOW INCOME RETROFIT PROGRAM (ELIRP) PGW s Enhanced Low Income Retrofit Program is designed to improve the overall energy performance of selected PGW customers enrolled in the Customer Responsibility Program (CRP). INCOME GUIDELINES 150% of the Federal Poverty Level (See Page 4) (who are enrolled in CRP) SERVICES - may include the following: Diagnostic energy assessment Blower door guided shell tightening Programmable thermostats Water heater wrap and pipe insulation Furnace filters or radiator reflectors Hot water conservation devices (if gas hot water) Energy education Roof insulation Heating system repair or replacement INTAKE PGW selects targeted CRP customers Customers who are selected must accept weatherization if offered as a requirement of CRP Customers who would like to enroll in CRP may apply at a PGW District Office (see Page 48) OPERATING DATES Year-round 15

16 PECO Universal Services LIURP - Low Income Usage Reduction Program LIURP is a program that assists PECO s low income residential customers to lower the amount of energy use in their homes by installing usage reduction measures and conservation education. LIURP is offered to both electric and gas customers of PECO. All LIURP services are provided at no cost to the customer. An energy audit is conducted to determine the usage reduction measures that are needed. After the energy audit some of the following usage reduction measures may be applied: Caulking and weather stripping Water heater tank and pipe wrap Air conditioner swap Refrigerator swap Conservation education Energy efficient lighting Thermostat replacement Income Eligibility The household s gross income must be at or below 200% of the Federal Poverty Level (FPL). For additional information and enrollment Call:

17 PWD s CONSERVATION ASSISTANCE PROGRAM (CAP) The Philadelphia Water Department s Conservation Assistance Program (CAP) is a program designed to reduce wasted water in low-income households. The service is provided free to eligible water customers. ELIGIBILITY REQUIREMENTS: -Household income cannot exceed the 150% Federal Poverty guideline. -Water bill must be in the name of the CAP applicant. -Applicant must reside at premises scheduled for CAP services. -If CAP applicant is a tenant, homeowner must sign consent form. -Residence must have current water service and an operable AMR water meter. -Any water service arrearage over $75 must be accompanied by a current payment agreement with the Water Revenue Bureau. -Must apply for the Water Revenue Assistance Program. SERVICES MAXIMUM cost of service per household can range between $275-$300 with the larger amount reserved for water revenue assistance program (WRAP) customers. Interior services include: Plumbing leak repair on SUPPLY LINES Low-flow showerheads Faucet aerators Toilet dams or other comparable device Education Toilet Replacement INTAKE Call your Neighborhood Energy Center (see map on back cover) for an intake appointment for the Water Conservation Assistance Program. 17

18 NEIGHBORHOOD ENERGY CENTER ENERGY and BUDGET COUNSELING WORKSHOPS Neighborhood Energy Centers (NECs) provide self-help weatherization workshops to lowincome consumers regardless of heating source. Workshops vary from center to center and may include: *Self-help Weatherization *Budget Counseling *Water Conservation and water quality *Home Mortgage Counseling *Electricity Conservation *Electric Competition INTAKE For more information contact the Neighborhood Energy Center nearest you. A map and list showing the NECs and Areas they serve is printed on the back cover of this Directory. Center In The Park 5818 Germantown Avenue Congreso DeLatinos Unidos, Inc. 216 W. Somerset Street DCS Dixon House 1920 South 20th Street Friends Neighborhood Guild 701 North 8 th Street Germantown Crisis Ministry 35 West Chelten Avenue GPASS 4943 North 5 th Street HACE 4660 Frankford Avenue Hunting Park NAC 3760 North Delhi Street New Kensington CDC Frankford Avenue Nicetown CDC 4300 Germantown Avenue Southwest CDC 6328 Paschall Avenue Strawberry Mansion NAC 2829 West Diamond Street United Communities 2029 South 8th Street We Never Say Never 4427 Lancaster Avenue OPERATING DATES: Year-round, as funding permits. 18

19 PGW s RESIDENTIAL HEATING REBATES DESCRIPTION Rebates available to encourage PGW customers to buy the most energy efficient residential heating equipment possible. ENROLLMENT AND ELIGIBILITY Residential and commercial general service accounts may apply. Landlords and developers may apply for multiple units. Customer can apply after the heating equipment is paid in full and installed by a licensed contractor REBATE AMOUNTS FOR ELIGIBLE EQUIPMENT $500 for natural gas furnaces with a 94% AFUE or greater as rated by AHRI $1,500 for natural gas boilers with a 94% AFUE or greater as rated by AHRI $30 for a programmable thermostat purchased with a furnace or boiler View website for rebate amounts if installing multiple units in a building OPERATING DATES Program approved until August 31, 2015 TO APPLY Please visit or call

20 PGW S HOME REBATES PROGRAM PGW s new Home Rebates program helps customers save energy while improving the health and safety of their home. DESCRIPTION 1) PGW s certified and trained contractors will perform an energy assessment to identify cost-effective opportunities for improved health, safety, comfort, and energy performance. Through this program, the assessment, which is a $500 value, costs only $150. 2) PGW s contractors will return to complete the requested work, including air sealing, insulation, heater replacement, low flow devices and more. When the job is complete, the work will be inspected at no additional cost to you. 3) PGW will pay rebates up to $3,000 based on the amount of energy your project saves. Rebates will vary based on energy usage and project type. ELIGIBILITY Residential customers in PGW s service territory living in single-family or duplex properties OPERATING DATES Program approved until August 31, 2015 TO APPLY Please visit or call 855-PGW-SOLVES 20

21 PECO RESIDENTIAL ENERGY EFFICIENCY REBATES PECO Smart Home E-Audit Residential customers can complete an online energy audit and receive a customized profile of their energy use along with a list of improvements that can save energy and money. Visit peco.com and click on the Energy Audit link, or register in My Account to access the tool. PECO Smart Appliance Recycling Customers can save up to $150 a year on their energy bill by getting rid of an older, working refrigerator or freezer. To add to the savings, PECO will pick it up, recycle it and pay customers a $35 rebate. To schedule a pick up, visit peco.com and click on Residential Programs & Rebates and select PECO Smart Appliance Recycling, or call PECO Smart Home Rebates PECO offers rebates on qualified appliances, HVAC equipment and more: $50 rebate on Energy Star qualified refrigerators meeting CEE Tier 3 criteria $25 rebate on Energy Star qualified room air conditioners Up to a $300 rebate on Energy Star qualified central air conditioning systems Up to a $400 rebate on Energy Star qualified air source heat pumps $50 rebate on electric storage tank water heater Rebates are also available for geothermal heat pumps, heat pump water heaters, variable speed pool pumps, for fuel switching from electric baseboard, electric furnace or heat pump to natural gas furnace, and more. Visit peco.com, click on Residential Programs & Rebates, then select PECO Smart Home Rebates to submit a rebate application online. Applications also are available by calling or by downloading a form at peco.com. PECO Smart Lighting Discounts PECO discounts compact fluorescent lamp bulbs (CFLs) and light emitting diode lamp bulbs (LEDs) at hundreds of stores. For a complete list of stores and for information about which bulb to select for your application, visit peco.com, click on Residential Programs & Rebates and select PECO Smart Lighting Discounts. PECO Smart House Call For a small fee, customers can sign up to have a trained energy advisor come to their home to diagnose energy loss due to air leakage and report on specific steps they can take to save energy and money. At the time of the visit, the auditor will install at no charge energy saving light bulbs, low flow shower heads and/or faucet aerators, energy saving power strips and provide customers with an energy report. Walk through energy assessments are available to all PECO electric customers for $50. Comprehensive energy audits are available to electric heat customers only for $100. The audit includes a blower door test and additional weatherization incentives. To schedule an assessment or audit appointment, call

22 PECO Smart Driver Rebates With PECO Smart Driver Rebates, residential customers investing in new electric vehicle technology are eligible for a $50 per car rebate just for letting us know they have purchased an electric vehicle. Visit peco.com, click on Residential Programs & Rebates and select PECO Smart Driver Rebates to apply online. PECO Smart Energy Saver PECO Smart Energy Saver provides teachers, students, and parents the opportunity to explore how to use energy responsibly. In this program, fifth grade students will learn the value of natural resources, how electricity is created and distributed and ways to save energy and money. Students receive individual PECO Smart Energy Saver Kits full of energy efficient products that allow them to apply classroom lessons quickly and easily at home. Fifth grade teachers can apply by enrolling online at peco.com (click on Residential Programs & Rebates and select PECO Smart Energy Saver), or call PECO Smart Builder Rebates Builders of electric heated homes meeting Energy Star 3.0 criteria for new construction can earn valuable rebates from PECO. Builders and developers should visit peco.com for more information about this program. 22

23 PHILADELPHIA HOME ENERGY REBATES Product Specifications PECO Rebate Specification PGW Rebate Existing Homes Residential Appliances Air Source Heat Pump Central Air Conditioning (Ductless minisplit systems are not eligible) Gas, Oil, Electric, Propane Water Heater Gas, Propane, or Oil Hot Water Boiler Natural Gas, Propane, Oil Furnace Switching Fuel Source to Natural Gas Variable Speed Pool Pump (inground pools only) Residential Geothermal Heat Pumps ES Refrigerator meeting CEE Tier 3 Criteria Natural Gas Clothes Dryer Until Funds Exhausted $75 ES Room Air Conditioner $50 ES Air-Source Heat Pump SEER, 12 EER, 8.2 HSPF ES Air-Source Heat Pump 16+ SEER, 12 EER, 8.2 HSPF or higher ES Central AC SEER, 12 EER or higher ES Central AC 16+ SEER, 12 EER or higher Electric Storage Tank Water Heater 35 gallons or more -.93 EF or higher ES Heat Pump Water Heater 2.3 EF or higher ES Natural Gas Storage Tank Water Heater (.67 EF or higher) ES Natural Gas Furnace 95% AFUE or higher with 2% Furnace Fan Efficiency and <2% Air Leakage High efficiency fan motor, standard on ES qualified natural gas furnaces (only valid after June 1, 2013) Variable Speed Pool Pump ES Geothermal Heat Pump (rebate per tons, not units). Water source closed loop or open loop or Direct Geoexchange ES Desuperheater $200 (Replacing electric clothes dryer) $400 $400 $300 $400 $50 $400 $50 $800 (when replacing heat pump system) $1000 (when replacing baseboard or electric furnace heating system) In addition to the rebates below, PGW is now offering Energy Sense Home Rebates for whole-home energy upgrade projects. These comprehensive projects offer greater energy savings through energy efficiency measures like air-sealing and insulation. As a result of these upgrades, homeowners will see greater utility bill savings and larger PGW Energy Sense rebates to help with project costs. The amount of rebates you will be eligible to receive is determined by 15 different components addressed during a home energy assessment. For more information about these additional Energy Sense rebates available to PGW customers in Philadelphia county, visit In addition to the rebates on the left, PECO Smart House Call provides an unbiased evaluation of your home and offers home energy solutions that can save you energy and money, and improve your home s performance all year long. PECO offers both Energy Assessments and Energy Audits For more information about PECO Smart House Call home assessments and audits visit Natural Gas Boiler with an AFUE of 94% or higher Natural Gas furnaces with an AFUE of 94% or higher $1,500 (Purchased 9/1/14-8/31/15) $800 Additional Units $500 (Purchased 9/1/14-8/31/15) $150 $250 Additional Units $200 $200 per ton $150 per unit $30 for installing a programmable thermostat purchased in conjunction with boiler or furnace. $500 (issued as a credit to your PGW bill) For questions about any of the available rebates, contact the Energy Coordinating Agency at: or visit ecasavesenergy.org 23

24 Citizens Bank Energy Efficiency Loan A low monthly payment just $29.08 a month when you borrow $1,000 at 3% APR for 36 months. No fees or closing costs. The Citizens Bank Energy Efficiency Loan is designed for low-to-moderate income homeowners.* Take advantage of our 90-day payment deferral option. Have a larger home improvement project in mind? A 5% APR is available for loans up to $10,000 at terms up to 7 years. For example, a $10,000 loan at 5% APR with a 7 year term will result in 84 monthly payments of $ Pennsylvania Housing Finance Agency s Homeowners Energy Efficiency Loan Program offers 1% APR 1 loans up to $10,000 for specific energy efficiency repairs for low and moderate income households. HEELP loans are affordable! For example if you borrow: $ 5,000, you pay $44/month; $10,000, you pay $88/month; Note: The minimum loan is $1,000. For more information about HEELP, please visit HOP_Energy@phfa.org and specify HEELP in the subject line, or call PHFA at For questions about financing or PGW and PECO programs that will help save money and make your family more comfortable contact: Energy Coordinating Agency at or visit 24

25 EMERGENCY REPAIR PROGRAM ****************************************************************************** HEATER HOTLINE (homeowners) Heater Hotline aids low-income homeowners whose heating systems are in need of repairs. All calls are prioritized, with the most urgent emergency situations being handled first. The Heater Hotline Program endeavors to respond to high priority cases, e.g. elderly and homebound clients, as quickly as possible. However, some delays should be expected during periods of high demand, e.g. severe weather conditions. GUIDELINES *150% of the Federal Poverty Level. *Owner-occupied households ONLY. (Deed and Utilities MUST be in owner s name. Clients should be prepared to present proof of ownership) *Single-family dwellings only. No service to apartments, duplexes, etc. Also, client cannot own additional properties. *Services are for heating systems and heater-related problems only. Heater Hotline does not provide services to hot water tanks, plumbing, electric or air conditioning. INTAKE *Phone intake only. Apply by calling Heater Hotline at , operated by the Energy Coordinating Agency of Philadelphia, Inc. OPERATING DATES *Program is year round, as funds permit. ****************************************************************************** CRISIS (homeowners and renters) The Crisis Program can repair or replace heating systems for low-income tenants or homeowners. GUIDELINES *150% of the Federal Poverty Level. INTAKE *By phone at , if already approved for LIHEAP. *In person by applying at the Crisis Intake Site (see page 6). OPERATING *November 3, 2014 and continues as long as funds are available. 25

26 BASIC SYSTEMS REPAIR PROGRAM (BSRP) BSRP services include: Electrical Systems -- new service installations, branch circuit corrections, whole house rewiring; repairs to hazardous conditions; Sewer Lines -- major repairs to underground sewer lines and water service connections; repairs relating to under floor bathroom piping; repairs for all hazardous conditions; Heating Systems -- major repairs and replacements for systems that are not working and that the Heater Hotline has determined to be beyond repair; and Roofs -- major repairs or replacements when leaks are causing significant damage to the interiors of properties. Structural Repairs -- minor structural repairs, such as joist replacement and shed removal. BACKGROUND *Owner-occupants of single-family homes only. *Repair limit is up to $18,000. *BSRP does not perform whole house rehabilitation. *Applicants must be up to date on property tax payments. INCOME GUIDELINES 150% of the Federal Poverty Level (See Page 4) INTAKE Through the Emergency Repair Hotline at , Monday through Thursday, 9:00 AM to 4:00 PM and Friday, 9:00 AM to 12:00 PM or for heater repairs, through the Heater Hotline at OPERATING DATE Year-round. 26

27 SENIOR HOUSING ASSISTANCE REPAIR PROGRAM (SHARP) SHARP is Philadelphia Corporation for Aging (PCA s) minor home repair program for older Philadelphians. Examples of SHARP services include installation of exterior doors with deadbolt locks, installation of carbon monoxide and smoke alarms, the repair or replacement of wooden basement steps, the replacement of leaky faucets and toilets, installation of shut-off valves, installation of wireless door bells, and replacement of electrical switches, receptacles, and fixtures. SHARP can also install grab bars, provide tub benches and toilet frames, install handheld showers and install wrought iron railings and intercom systems under its modifications component. SHARP is not an emergency repair service. SHARP now allows seniors with higher incomes to participate in the program by cost sharing in expenses. PROGRAM ELIGIBILITY To receive SHARP services, applicants: - Are 60 years of age or older - Are Philadelphia homeowners by recorded deed - Reside in the property, - Have a structurally sound property, - Have hot and cold running water and active electric and gas utilities, - Have a main heating system and hot water heater which are operable, - Did not receive SHARP services during the last five years. INCOME GUIDELINES - Seniors with a household income of up to 200% of the Federal Poverty Income Guideline (FPIG) receive SHARP services at no cost. - Seniors with a household income over 200% of FPIG can participate in a cost sharing of the expenses. - SHARP counts the income of all members of the senior s household (including temporary residents) with the exception of minors or dependent students. - SHARP excludes Medicare premiums when counting Social Security income. INTAKE and OPERATING DATES Applications are taken by PCA s Helpline at (215) Program is open year round. 27

28 PHIL-PLUS and MINI-PHIL HOME IMPROVEMENT LOANS The PHIL-Plus and Mini-PHIL home improvement loans are for homeowners in Philadelphia whose credit records do not meet the standards that banks usually require and who might otherwise have to turn to predatory lenders for a loan. Up to half of the loan may be used to pay off existing, high interest debts. At least half must be used for home improvements or repairs. To be eligible for this program, the applicant must have a credit score of a 580 or above, be the owner/occupant of the property, the property must be residential and be between 1-4 units. Debt to income ratio cannot be more than 45%. There is a 10% equity requirement. If the applicant does not have a credit score of a 580 or above contact Clarifi for assistance in improving credit scores at PHIL-Plus (Homeowners Insurance required) Mini-PHIL Secured Unsecured Up to $25,000 Up to $10,000 Household Size Annual Household Income 1..$ 63, $ 72, $ 81, $ 90, $ 97, $105, $112,470 8 or more.$119,715 To apply, call for an appointment at one of the 29 participating, non-profit housing counseling agencies in Philadelphia. These agencies provide budget and home improvement counseling along with detailed explanations of the loans and then refer the applicant to the Urban Affairs Coalition and their choice of banks participating in the program. Contact the Urban Affairs Coalition for more information at

29 Affordable Housing Center of Pennsylvania Mt. Airy USA 846 N. Broad Street/ Germantown Ave., Ste. 200/ Asociacion Puertorriquenos en Marcha (APM) New Kensington CDC 600 W. Diamond Street/ Frankford Avenue/ Center In The Park (Senior Center) Norris Square Civic Association 5818 Germantown Avenue/ W. Susquehanna Avenue/ Clarifi Northwest Counseling Service* 1608 Walnut Street, 10 th Floor/ N. Broad Street/ Concilio PCCA Center City N. Franklin Street/ JFK Blvd., Ste. 1550/ Congreso de Latinos Unidos PCCA West 216 W. Somerset Street/ Master Street/ Diversified Community Services (Dixon House) Philadelphia Senior Center 1920 South 20 th Street/ Chestnut Street/ Esperanza Southwest CDC 4261 North 5 th Street/ Paschall Avenue/ Greater Philadelphia Asian Social Service (GPASS) Tenant Union Representative Network 4943 North 5 th Street/ South 12 th Street, 11 th Floor/ HACE: Central Office The Partnership CDC 167 W. Allegheny Avenue, Suite 200/ Market Street, Suite 100/ HACE: Frankford Office Unemployment Info. Center 4660 Frankford Avenue/ N. Broad Street, 11 th Fl./ Intercommunity Action (Senior Center) United Communities of SE Phila.* 403 Rector Street/ South 8 th Street/ Intercultural Family Services Urban League of Philadelphia 4225 Chestnut Street/ S. Broad Street, 9 th Floor/ Korean CDSC* West Oak Lane CDC 6055 North 5 th Street/ W. Cheltenham Avenue/ Liberty Resources 714 Market Street, Suite 100/ *Not Wheelchair Accessible 29

30 Philadelphia Water Department Homeowner s Emergency Loan Program (HELP) The Philadelphia Water Department administers an emergency repair program for defective water and sewer service lines. In Philadelphia, water service and sewer drainage pipes are the responsibility of the homeowner. If you received a Notice of Defect from the Water Department indicating that your water and sewer lines are broken or leaking, you may qualify for the Homeowner s Emergency Loan Program (HELP). The loan is a zero % interest rate and is payable over sixty (60) months. The program eligibility guidelines are: The property must be a residential dwelling and not listed as a commercial property. The homeowner must have received a Notice of Defect issued by the Water Department. The property s water bill must be current. Money owed cannot exceed two billing cycles. If there is an arrearage, the payment agreement with the Water Revenue Bureau must be current for at least six (6) months, prior to receiving the Notice of Defect. The property must be owner-occupied at the time the Notice of Defect was issued. The property must be owner-occupied and cannot have any more than four units. The property must have an operable AMR water meter. To be considered, call Applications will only be completed over the telephone. ****************************************************************** Philadelphia Water Department Basement Protection Program (BPP) The Philadelphia Water Department (PWD) has agreed to assist water customers with flooding condition in basements due to heavy rainstorms. The program eligibility guidelines are: The property s water bill must be current. Money owed cannot exceed two billing cycles. If there is an arrearage the payment agreement with the Water Revenue Bureau (WRB) must be current for at least six (6) months. All plumbing systems must be accessible. Property must be subject to water from the City s sewer backing up into your basement through basement fixtures, toilets or floor drains that is connected to the City s sewer. All participants in the BPP are required to sign the Basement Back-flow Prevention Agreement. All violations issued by PWD or other City Agencies must be abated prior to participating. For further information, you may call Applications can be downloaded via the Philadelphia Water Department s website: 30

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