Answering Student FAQ to getting started on Hotmail Based Microsoft

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1 AnsweringStudentFAQtogettingstartedon hostedcommunicationsandcollaborationservices,i.e.e mail.whenyousignupformicrosoft Microsofthoststhee mail,centenarycollegeoflouisianamaintainscontrol.the system forthestudentsisbasedonwindowslivehotmailandco brandedwithcentenarycollegeof Louisiana. Yes,acalendar,anaddressbook,andcalendar sharingareincluded.windowslivehotmailalso supportsicalandmicrosoft ExchangeServers.Youcansendmeetingrequeststoe mail systemssupportingbothicalandmicrosoft ExchangeServerusersandviceversa,sothatyou ll alwaysbeintouch. mail? ofwindowsliveservices,allofwhichareopt inandfreeunlessotherwisenoted.herearejust afewservices: - OfficeLiveWorkspace: - WindowsLiveMessenger:Greatforaudioandvideoconversationswithfriends,family, andcolleagues;multi userimfunctionalityforstudygroups,andsomuchmore For moreinfo,pleasevisithttp://get.live.com/messenger/overview. - WindowsLiveSpaces:Somanywaystousethisaspartofyourstudentlife.For example,youcancreatee profilesforprospectiveemployers.students,alumni,faculty, clubs,anddepartmentscanusespacestoshareinformation,photos,blogs,andmore. Formoreinfo,pleasevisithttp://home.services.spaces.live.com/. - WindowsLiveforMobileaccesstoIMande mail:studentscanaccesstheir@edu onvirtuallyanyweb enabledphone.formoreinformation,pleasevisit - WindowsLiveExpo:Buyandsellstuffwithinyourcampusandalumnicommunity.Post anadforfree,andcontrolwhocanseeit.browseforjobs,housing,andjustabout anythingelse.formoreinfo,pleasegotohttp://get.live.com/expo/overviewandview thewindowsliveexpodemos.

2 - WindowsLiveSkyDrive :5GBofpassword protectedonlinefilestorage - AccesstoWindowsLiveAPIstobuildyourowncustomapps: - Morenewstuffcomingallthetime: WhoiseligibleforMicrosoftLive@edu? CurrentstudentsenrolledatCentenaryCollegeofLouisiana. DoIneedtouseaWindowsPCorMicrosoftInternetExplorer? No.AlltheWeb basedservicesincludedinmicrosoftlive@educanbeaccessedfromwindows, Mac,orLinuxusingInternetExplorerorFirefox.Safariandotherbrowsersarealsosupported. MicrosofthasanOpenStandardsmentalitywiththisproductandwillcontinuetohavethe philosophyofofferingflexibilitytousers. ForSafariusers,MicrosoftoffersalighterversionofWindowsLiveHotmailwithminimal relianceonjavascript,butwiththesame5gbofstoragethateveryoneelsegets.firefox1.5+ usersthatuseamacwillexperienceheavyuseofjavascript,aswillusersofinternetexplorer. Microsofttestsagainstavarietyofwebbrowsersandsupportthemajorbrowsersacrossa varietyofoperatingsystemplatforms.internetexplorerfrom7.0downto5.5versions,the leadingversionsoffirefox(crossplatform)andsafari(crossplatform)aresupportedaswellas Opera.BasicallyanybrowsersupportedbyMSN orwindowsliveingeneralissupportedfor MicrosoftLive@edu.Wealsodobrowserdetectiontotunetheexperiencetheenduser receivesbasedonthebrowser scapabilities.

3 HowdoIsign up? IfyouareenrolledatCentenaryCollegeofLouisiana,youhavebeensignedup. Whatismyusernameandpassword? (i.e., ofyoursocialsecuritynumber(i.e.,doe1234). WhyistheHumanInterfaceProof(HIP,the weird lettersthatyouareaskedtotype) challengeincludedinthesignupprocess? HumanInterfaceProofisthebitmapofweirdlettersthatmanysitesbringuptoverifythatthey aretalkingwithahumanandnotanautomatedsystem.ticketmasterusesthemallthetimeto helppreventpeoplefromwritingprogramsthatautomaticallypurchasetickets.weusethemto keeppeoplefromsettingupspamprogramsthroughwindowslivehotmail.thishipchallenge shouldonlytakeplaceonceformostusers.thisissomethingweareregularlyre evaluatingand workingtoimprove. yougraduate. Hotmailisthemostusedwebmailserviceintheworld,soit salreadyfamiliartomanyof yourfriendsandfamily. 5GBinboxes.That splentyofspacetokeepthosebulkye mailmessagespackedwith pictures,videoclips,andthesispapers.youcansend14mbmessagesize,includingupto10 MBattachments,andupto50attachments.Youwillhave,spam andvirus filtering,a familiarweb basedinterfacewithfoldersandpreviewpane,accessviapop,andforwarding. TheprogramishostedonserversmanagedbyMicrosofttoprovidehighlevelsofreliability, spam filteringandperformance Inadditiontoe mail,thewindowslivecommunicationservicesincludemorethanjust ,suchasinstantmessaging,bloggingandwaystostoreandsharefilesusingpasswordprotectedspaces

4 ManyofyourclassmateswillbeusingthesetofWindowsLiveservices,soitwillbeefficient tousecalendarandothercollaborationtoolstocoordinatebothacademicandnonacademicactivities CanIsearchmy ? Yes.Thereareavarietyofusefulandpowerful,searchingcapabilitiesavailablethroughtheweb andalsorichclients thewindowsliv clientalsotakesadvantageofmicrosoft s operatingsystemsearchcapabilitiesforintegrateddesktopsearch. HowcanIsharecalendarwithothers?Doesthecalendarhave free/busy lookup? YoucanaccesspublishedcalendarsthroughiCalendarandalsopublishyourcalendarforother userstoseeaswell(andcontroltheamountofdetailvisible).alllocaloutlookcalendar capabilitiesarealsoavailablethroughtheuseoftheoutlookconnectorprovidedfreeto WindowsLiveHotmailusers. Whathappenstomye mailaccountwhenigraduate? OneadvantageofMicrosoftLive@eduisthatyouwon'thavetoabandonorexportyour , contacts,orcalendaritemswhenyougraduatefromcentenarycollegeoflouisiana.youcan continuetousemicrosoftlive@eduservicesafteryougraduateifyouwish.onceyouareno longerafull timestudentatcentenarycollegeoflouisiana,thestandardwindowslivehotmail advertisingwillappearintheinterfaceforyour ,calendar,etc.ifyoudon'tloginfor180 days,anymailmessagesstoredonthemicrosoftlive@eduserverwillbedeleted,butthe accountitselfwillremain.ifyouloginaftera180 daylapse,youcanresumeusing servicesbutallyouroldmessageswillbegone. Dothesee mailaccountseverexpire? Ifyoudon tlogintoyoure mailthatincludeads(forexamplealumni)atleastonceevery180 daysthecontentsofyourinboxwillbedeleted.however,theaccountitselfwillremain,andthe inboxwillgenerateanewontheuser snextauthentication.formoststudente mailwhereads aresuppressed,inboxcontentswillbedeletedafter180daysofinactivity. UsingMicrosoftLive@edu:Technicalinformation,how to,andsupport HowdoIcheckmymailusingMicrosoftLive@edu? OnceyouhavecreatedyourMicrosoftLive@edu,youcanlogintoitathttp://mail.live.comor clickthewindowslivewebmaillinkonthecentenarycollegeoflouisianahomepage.

5 PleasenotethatthislinkwilldirectyoutothemainLiv logonpage.Youwillneedtoenter yourfull addressasyourwindowsliveid WhatifIforgetmypassword? Gotohttp://mail.live.comandclick Forgotmypassword CanIdisabletheWindowsLiveTodayScreen? Yes.Inth view,underOptions,thereisaradiobuttonthatallowstheusertoSkipthe Todaypageandgodirectlytomail.

6 Howmuch storagespacedoIget? 5GBinboxes.That splentyofspacetokeepthosebulkye mailmessagespackedwithpictures, videoclips,andthesispapers. Whatisthemessage smaximumsize(includingattachments)? Youcansend14MBmessagesize,includingupto10MBattachments,andupto50 attachments. Isthereanyrestrictiononthemaximumnumberof sthatImaysendperday(for ex:canisendone toallthestudents)? TheonlylimitisthatuserscanonlysendOUTfromHotmail500mailsperday.Eachmailis essentiallyanaliasintheto,ccorbccline.thatmeansyoucansend100mailsto5peopleor5 messagesto100people,etc. Notethat ssentbetweenusersintheschooldonotcountagainstthedailymaximum.Soa TAwhoneedstosend to3classesof250studentseachcansendall750 s,andthey donotcountagainstthe500maximum. HowcanIus clients,suchasThunderbirdandOutlook,withMicrosoft Ifyouarealreadyfamiliarwithhowtoconfigureamailclient,thegeneralsettingsare: IncomingMailServer: servername:pop3.live.com protocol:pop3,usingssl port:995 OutgoingMailServer: servername:smtp.live.com protocol:smtp,usingssl port:25 CanIcheckmy usingmymobilephone? Yes.ThereareatwowaystocheckyourWindowsLiveHotmailusinganInternet enabled mobilephone: 1. Usingamailclientonyourphone Ifyourmobilephonehasamailclientinstalled,youcan configureittocheckyourwindowslivehotmailviaapopconnection,usingthesettings above.note:werecommendusingthe"leavemessagesonserver"optionifyourclient

7 supportsit.ifyoudonotusethissetting,yourmessageswilldownloadonyourphoneand beremovedfromtheserver.clickhereforinformationonwindowsmobilephones: 2. Usingyourphone'swebbrowser Ifyourmobilephonehasawebbrowser,pointitto mobiledevices.youcansigninwithyourwindowsliveidandpassword. Howdoesthecalendarsystemsynchronizewithmobiledevices? Calendarsynctomobiledevicesissupportedinavarietyofway.First,ifthemobiledeviceuses WindowsMobile,MicrosoftprovidesaclientthatprovidesaccesstoWindowsLivedataover theairandalsosynchronizesthroughactivesync orthewindowsmobiledevicecenterin WindowsVista.Additionally,thereareanumberofothersynchronizationproductsavailable tosyncdatatomobiledevicesonwindows(andfordifferentcalendarapplications)andalsoon otheroperatingsystems.withourstandardssupportuserswillbeabletosynctheirwindow Livecalendaronawidevarietyofavailablemobiledevices. HowdoIgetalertsonmycellphone? YoucansignupfortextalertsfromtheWindowsLiveAlertsservice (Recipientsmaybeachargedafeebytheirmobileprovidertoreceivemessages.) Security,PrivacyandSpamManagement ThereareanumberofmethodologiestocombatspamontheWindowsLiveHotmailplatform. SmartScreen Technologylearnstodetectspambasedonyoureportingspaminyourinbox. SenderIDFrameworkmatchesthesender s addressagainsttheiripaddresstoprotect againstspoofing.about95%ofallspamand99%ofimage basedspamareblocked.while spamtraffichasincreased40%acrosstheinternet,hotmailspamisdown80%overthepast yearthankstotheworkofourspam fightingteamandtechnologies. Ifusingthewebinterface,alle mailundergoesaviruscheck/scan.however,sincetheanti virus toolsareserverside,thisdoesnotapplyifyouusepop.seehttp://postmaster.hotmail.com/ formoredetails. DoIhavetheabilitytocontrolanti spamoptions,forexample,trainingthesystem whatisspam?

8 Yes,youcanhavetheopportunitytoidentifycertaine mailsassafeversusunsafe,andhotmail also learns basedonuseractionstomarkspam.furthermore,youcansetindividualjunkmail folderrules,blocklists,andsafelists. CanIperformmessagefilteringfromthewebmailinterface? Yes,absolutely.Thiscapabilityisavailableundertheoptionsettingprocessforeachindividual userinthewebinterface.wealsocommentthatbecauseofourrichclientsupport throughwindowsliv oroutlooktheuseralsohasaccesstotheadditionalcapabilities providedbythoseclients. Isthereanabilityto trust and block an addressdirectlyfromthewebmail interface? Yes.Wesupportallowedandblockedusersinourinterfacesviathewebandalsoinrichclients suchaswindowsliv andoutlook. Pleaseexplainhowdataisphysicallysecured.Forexample:Isthedatacenterlocked downtoauthorizedindividuals?are sencryptedonlocaldisk? DataisstoredonMicrosoftserverswhereallthecommonMicrosoftpracticesforsecurityare followed.microsoftdoesthoroughsecuritytesting;microsofthasthirdpartiesdopenetration testing;microsoftusesbestpracticestomaximizesecurityoftheserversandpreventionof unauthorizednetworkaccess;microsoftonlyallowsselectpersonnelwithapprovedclearance tohaveaccesstothelivesite. WillsomeonefromMicrosoftbereadingmy ? No,Microsoftwillnotreadyour .SeeMicrosoft sstatementsonthisat us/default.aspxandhttp://privacy.microsoft.com/enus/fullnotice.aspx.whileanautomatedprocessindexesyour contentforfastsearch retrieval,nohumansatmicrosoftwillbelookingatyour . WillMicrosofthavetheabilitytoinvestigatetheaccountsthattheyareproviding Byopeningandusingyouraccount,youagreeandconsentthatCentenaryCollegeofLouisiana mayaccessyouraccountforadministrativeandotherpurposessuchaspasswordresetsand compliancewithuniversitypoliciesgoverningthisservice.thismayrequiremicrosofttoaccess anddisclosetocentenarycollegeoflouisianaanyinformationstoredwithintheaccount. DoesMicrosoftshareorsellmycontactinformationwiththirdparties? No,wedon tshareorsellanycontactinformationunlessyouoptin.thisiscoveredin Microsoft comprehensiveprivacyanddisclosurepolicieswhichareavailablenotonlyto sonlineservices.see

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