1 Building Manual Revised 8/2013 THIS BUILDING MANUAL IS THE PROPERTY OF AMERICASMART ATLANTA.
2 THIS MANUAL MUST BE RETURNED TO THE PROPERTY MANAGEMENT OFFICE OF THE RESPECTIVE BUILDING AT THE EXPIRATION OR TERMINATION OF THE LEASE.
3 Quick Reference Phone Numbers Building 1 2 & 2 West Wing 3 Main Switchboard Property Management Buyer Services Development Emergency Medical Fashion Office Housekeeping Marketing Customer Service Security Headquarters Shipping & Receiving INDUSTRIES Leasing Managers Retail Services Managers Area Rugs Bridal Children s Apparel FAFJ, Floors 6 & FAFJ, Floor Gardens Gift Industry Gourmet/House wares Holiday/Floral Home Accents Fine Linens International Resort & Souvenir Tradeshows Women s Women s Apparel Admission Policies and Badges
4 Admissions Policy AmericasMart Atlanta is a wholesale market center and is closed to the general public. Passes and/or business credentials must be presented to enter any of the Marts during normal operating hours, after hours and during Markets. This policy helps ensure that access is limited to authorized personnel only. Business/Press Badges Buyer Registration issues all business/press badges to persons requiring access to the building for professional business purposes (i.e.: equipment suppliers, non-exhibiting manufacturers, retail showrooms and new stores not yet open.) The Marketing Department must clear all press badges. Buyer s Badges AmericasMart Atlanta is a wholesale facility open to the trade only. To enter, you must be affiliated with a business that resells product represented in the Marts. Commercial, as well as qualified home-based businesses can register at any of the registration desks located in the lobby of each building, provided they present the necessary credentials. For detailed information on required credentials, call ATL-MART or Contractor Badges The Property Management Office issues all contractor badges. All contractors planning to work in the building must first register with the Property Management Office on the loading dock of Building 1, Building 3 or the Operations Office at 220 Spring Street before initiating any work. Contractor badges must be worn at all times in the Mart. These badges show where and when the contractor may work. All contractor personnel must sign in and out with the Security Officer near the freight elevators on the loading dock. Contractors are only authorized to be in that portion of the building where they are working and on the dates shown on their badges. Violations will result in the termination of access privileges. 1-1 Badges for weekend or evening work must be pre-approved through the Property Management Office during normal business hours. Contractors who arrive during offhours without pre-approval will be denied access to the buildings. Guest/Courtesy Badges Permanent Showroom owners and employees may request guest/courtesy badges from registration for access exclusive to the building where their showroom is located. These badges are only valid for the day requested, and if possible, we would prefer 24 hours
5 notice for requests. The following information is required in writing via fax, or in person: -Date Guest will be arriving -Showroom name requesting pass -Showroom location requesting pass -Name of person from showroom requesting pass -Name of guest (first and last please) Children under 12 are not allowed unless they are children of the showroom owner or an employee of the showroom. Children of showroom owners or employees are required to wear their courtesy badges while in the buildings. During Gift Markets, Buyers may purchase two (2) guest badges per company for $50 (cash only) each. No guest badges are issued during the Immediate Delivery Shows. Please your requests to the appropriate building: Or fax: Building Building Building 2 West Wing Building ** You can only request a courtesy pass for the building where your showroom is located. 1-2 Permanent Showroom Photo ID Badges Photo I.D. Badges ( PID Badges ) are badges that AmericasMart issues to tenants with long-term Leases within the AmericasMart Complex, and to the designated employees of such tenants, to facilitate such individuals ongoing access to AmericasMart. Each such tenant will be asked to supply AmericasMart with a list of its employees to whom such tenant wishes a PID Badge to be issued. This list should be updated as the tenant s staffing changes to prevent continued access to the facility by former employees. Please note that tenants remain responsible for the conduct of any individual for whom such tenant has authorized a badge. AmericasMart may request updated lists from time to time as tenants amend or renew their Leases or take other leasing actions. Tenants will not, however, be required to provide more than one (1) authorization list per twelve (12) month period. PID Badges issued to a tenant and to its employees will be considered to have expired when such tenant has no current lease with AmericasMart, or when AmericasMart otherwise requests the return of such PID Badges.
6 PID Badges remain the property of AmericasMart, even during the use by tenant and tenant s authorized employees. At the expiration or earlier termination of a tenant s Lease, all PID badges issued at the request of such tenant must be promptly returned to AmericasMart. Additionally, when an employee is no longer employed by the tenant or is no longer approved by the tenant to have a badge, such employee s badge must be promptly returned to AmericasMart. Tenants will be assessed an administrative charge of $ for each PID Badge issued at the request of such tenant but not returned as required hereunder. Replacements for lost PID Badge will be charged at the rate of $ per badge. The Photo ID Office is located in the AmericasMart Operations Center, 220 Spring Street, next to Building 2 (the Gift Building). Hours are extended during Markets. Please contact the administrator at (404) for further details. Pick-up and Delivery Badges Property Management issues all pick-up and delivery badges to personnel needing temporary access to the building to make a pick-up from or delivery to the loading dock. All pick-up and deliveries must be made at the loading dock only. Deliveries of any nature attempting entry through the front doors will be directed to the loading dock. Personnel picking up or making a delivery are required to sign in with Property Management on the loading dock and will receive a pick-up or delivery badge. Personnel making pick-ups and/or deliveries are only authorized in the areas where pickups/deliveries are being made. Temporary Exhibitor Badges Authorized part-time or temporary showroom employees will be issued temporary exhibitor passes by Buyer Registration only upon request of the showroom owner. Temporary exhibitor passes are issued only for a particular market/show or other special need. Please help us control access by retrieving these badges from your personnel when access is no longer required. 1-3 BUILDING INFORMATION, RULES AND REGULATIONS Contractors Any contractor who is not on the AmericasMart approved contractors list must be approved by the Development Office. A booklet detailing contractor/construction guidelines is available from the Development Office. Due to the nature of this special work, all electrical, mechanical and sprinkler work must
7 be performed by the firms listed on the approved contractor list. Please contact the Development Office at Common Areas of the Buildings Common areas of the buildings are defined as any and all corridors, elevator lobbies, freight lobbies, escalator lobbies, restrooms, janitor closets, bridges, stairwells, mechanical rooms, meeting rooms and any other areas of the buildings that are not showroom space. The corridors are for entrance and exit to the showrooms only. Merchandise and trash are not to be unpacked or stored in the corridors. Construction work of any type is strictly prohibited in all corridors, freight lobbies, mechanical rooms and any other public areas. Violators are subject to an immediate fine of $300 plus charges for any damages. Circulars/Handbills The distribution of circulars and handbills is prohibited in common areas. This includes inside elevators, entry doors, parking lots and thoroughfares coming to and going from the Mart. Dollies/Trash Cans/Floats Subject to availability, showrooms needing dollies, trash cans and/or floats may check out this equipment from the Shipping & Receiving Office during business hours and from Security after hours and on weekends. This equipment must be returned immediately after use. Dollies and/or floats that are checked out during the two (2) weeks prior and/or during any market period must be returned within one (1) hour to ensure availability to all showrooms. Failure to return equipment within the one (1) hour user window will be charged $50 for each hour of use after the expired return time. Partial hour charges will not be prorated, but 2-1 charged for the full hour. Each showroom will be responsible for the dolly/trash can/float return in a timely manner. Electrical Load In order to promote and maintain energy conservation and to ensure that showroom heat loads do not exceed cooling capacity, showrooms are allowed only up to 5 watts for electrical consumption per rentable square foot, or 7 watts per usable square foot. Please do no exceed this load. Excess loading will result in tripped electrical breakers, which will disrupt your business. Engineering will respond to three (3) tripped breaker calls per showroom. Upon the third call, an AmericasMart approved electrician will be called in at the expense of the showroom to balance the electrical load. Lights left on overnight will be cut off at the breaker. Call the Property Management Office to have breaker locks installed to protect computers, refrigerators, etc. that need to be left on. AmericasMart is not responsible for any damage caused by power being shut off at the breaker box.
8 Electrical Service Licensed electrical contractors must perform electrical service. The Development Office maintains a list of approved electrical contractors. ANY ELECTRICAL WORK MUST BE APPROVED BY THE AMERICASMART DEVELOPMENT OFFICE AT Please do this PRIOR to contracting for electrical work. Emergency Exits There are several emergency exits on each floor unless otherwise posted. Stairwells are for emergency use only and not for traffic between floors. Most emergency stairwells are unlocked ONLY during markets for floor-to-floor traffic. Smoking in the emergency stairwells violates State of Georgia and local ordinances, and is strictly prohibited. Violations of this policy will result in an immediate $300 per person, per occasion fine to the showroom in which the violator is employed. Trash placed in front of any emergency stairwell is strictly prohibited. Violations of the policy will result in an immediate $300 per day fine to the showroom in violation. Trash may be placed in the corridor after building operating hours; otherwise, trash is to be taken to the freight lobby for daytime housekeeping to pick up. Emergency Fire Evacuation Plan 2-2 Security provides each showroom with a copy of the approved evacuation plan. If you do not receive your copy or need extra copies, call the Director of Security at We recommend a copy be posted in your showroom and that all employees become familiar with the plan. We conduct annual fire evacuation drills and strongly suggest that each showroom employee participate. Register with Security any disabled employees who may have difficulty exiting via the fire exit stairs. If you would like a building emergency system briefing, call the Director of Fire Regulations Per Fulton County ordinances, smoking is prohibited in stairwells, elevators and freight areas, and in all other common areas. Violations of this policy will result in an immediate $300 per person, per occasion fine to the showroom in which the violator is employed. Storage in mechanical rooms and stairwells is prohibited by City of Atlanta fire codes. Flammable materials such as paint, acetylene torches, chemicals, etc. must be stored in approved containers, and Property Management must be advised of the location and classifications. FIRE ESCAPES/EXITS/ FIRE DOORS CAN NEVER BE BLOCKED. For your safety, please report violations immediately to Security or Property Management.
9 Please be aware that City of Atlanta fire officials have notified AmericasMart of their intention to enforce more rigorously long-existing fire code provisions prohibiting the use of open flames in what the codes refer to as assembly occupancy, the category of use into which our buildings fall. The Standard Fire Prevention Code used by the City states: No person shall cause or permit any open flame to be used in any place of public assemblage... This means no open flame of any kind, including candles, may be burned in showrooms, under any circumstance. AmericasMart along with Atlanta Fire Department will allow showrooms with halogen indoor/outdoor floodlights the option of either changing all bulbs to compact fluorescents or moving all product and trade fixtures 18 to 24 inches below halogen/floodlights. We are aware this may cause a hardship on some of our exhibitors, and we greatly regret any inconvenience the City s policy may cause. However, until the City relaxes its interpretation of the Standard Fire Prevention Code, we must ask you to abide by the present determination. Your cooperation is greatly appreciated. 2-3 Insurance Showroom owners are required by lease agreement to meet certain requirements for insurance. Please check with your insurance company to make certain you are adequately protected. A certificate of insurance should be on file with AmericasMart Lease Administration. Be aware that AmericasMart does not insure showroom property, fixtures and/or improvements under any circumstance. Keys Three (3) keys will be provided at no charge for each showroom. Each additional key will cost $5. Only authorized personnel can check out keys. Immediately update key authorization with the Property Management Office each time you have a change in personnel. Pets With the exception of service animals pets are not allowed. Photography Photography is not permitted in AmericasMart without prior approval, except showrooms photographing their own displays/showrooms. Please contact Marketing for authorization. Property Removal Authorization
10 Showroom owners and managers can authorize removal of product, merchandise and equipment from the building. A property removal authorization or bill-of-sale must accompany any equipment or merchandise leaving the building outside of normal business hours or during market preparations. During business hours, a permanent showroom pass will be sufficient. All building personnel must get a property removal pass from Property Management before removing any property, equipment or trash from the building. Property removal authorizations or copies of bill-of-sale will be surrendered to Security or Registration upon exiting the Mart. Property removal forms are available in Property Management during normal business hours. 2-4 Remodeling/Renovating Showrooms ALL SHOWROOM IMPROVEMENTS MUST BE COORDINATED WITH AMERICASMART ATLANTA DEVELOPMENT OFFICE. This includes minor improvements such as painting and wallpapering. Major showroom improvements must be permitted by AmericasMart and the City of Atlanta. Prior to the issuance of an AmericasMart Building permit, two (2) sets of detailed plans showing all proposed showroom improvements must be submitted for approval to AmericasMart s Development Office. It is the responsibility of your contractor to obtain proper permits from the City of Atlanta. Requirements of Atlanta Building Codes and AmericasMart s Building Design and Code requirements apply to all construction. See the Development section of this manual for further information. Shipping and Receiving Delivery of freight from the loading dock to your showroom is a complimentary service provided by the Mart. Tipping is prohibited. With written authorization, Shipping & Receiving will deliver freight inside your showroom in your absence. Common carrier deliveries must be made by appointment with Shipping & Receiving. C.O.D. shipments will not be accepted under any circumstances. All outgoing freight must be packaged and properly labeled. Showrooms must notify Shipping & Receiving on all outbound, over the road freight. Shipping & Receiving will transport to the dock and contact the truck line. Showrooms must contact UPS or Federal Express directly, as Shipping & Receiving does not handle their freight. Showroom Business Hours All showrooms must be occupied, lit and ready for business per your lease agreement. Showroom Lock Changes Showrooms may request that Property Management change their locks. There will be a charge for this service. Any time you have a change in personnel who need access to your showroom, please notify the Property Management Office immediately. Signs
11 Signs may not be placed in halls, previously occupied showrooms, or other common areas. Signs at the showroom storefront must comply with specific design guidelines and must be approved by the Development Office. Storage 2-5 AmericasMart Logistics operates an off-site warehouse in close proximity to our downtown offices and showrooms. Short and long term storage arrangements can be made by calling (404) Freight needs to be properly packed for transport. Temporary labor for packing/moving is also available for an hourly fee. Subleasing or Loaning Subleasing or loaning of showroom or storage space is prohibited without the prior written consent of AmericasMart Atlanta. Please check with the Leasing Office before any subleasing is discussed. Telephone Service AmericasMart does not install telephones. Initial installation of any phone must go through BellSouth. Locally, call 611 for installation information. Prior authorization for access and installation in any showroom must be given to the Property Management Office. Unpacking Merchandise All packing and unpacking of samples must be done inside showrooms, not in public corridors. Window Cleaning Hallway showroom windows are cleaned by AmericasMart on the corridor side only. It is the responsibility of each individual showroom to clean the inside of showroom windows.
12 2-6 Property Management Catering, Restaurant Services, Meeting Rooms Meeting rooms are available in Building 3, Building 2, Building 2 West Wing and Building 1. To reserve rooms, call Convention Center Sales, Showroom catering is also available through AMC Food Service. Call for service or reservation. AMC Food Services has several food service operations: * During markets, AMC Food Service opens cafes throughout AmericasMart. * The Market Café restaurant, on the ground floor of Building 3, serves lunch daily from 11:30 a.m. to 3:00 p.m., Monday through Friday. Energy Management Please follow these energy conservation measures: 1. Be sure lights and air conditioning units are off when showroom is not in use and when you leave at the end of the day. 2. Turn office machines and appliances off when not in use, for safety as well as energy conservation. 3. Be sure that the total wattage of lights in your showroom does not exceed 5 watts per rentable square foot. The air conditioning system will not cool any showroom that exceeds this heat level. 4. Installation of compact fluorescent bulbs will help reduce heat and energy loads. 5. Breaker locks may be installed on isolated circuits for continual use of refrigerators, telephone answering equipment, etc. No breaker locks will be installed on any circuit that has lighting. If you need breaker locks installed, call Property Management. Heating and Air Conditioning 3-1 Heating and air conditioning is provided from 8 a.m. to 5 p.m. Monday through Friday and as needed during major markets and other planned events. Prior to major markets, air conditioning hours will be expanded to accommodate set-up activity. Expanded hours
13 are at the discretion of AmericasMart and will be publicized prior to market. There is a charge for heating/air conditioning requested for other than normal operating periods. Call Property Management for further information. Janitorial Service AmericasMart provides janitorial services Monday through Friday, throughout the common areas of the building. After market hours, at the close of the business day, showroom owners are asked to place trash containers and boxes outside their showrooms for pickup by the night cleaning crew. Please do not leave unbagged peanuts, excelsior, wrappings etc., in common areas. During market hours, all empty boxes and trash in containers are to be taken to the freight lobby by showroom employees. Please do not place any trash in the corridors during market hours. Maintenance and Repair Any maintenance or repairs (excluding air conditioning) required for a showroom (including replacement of showroom bulbs and electrical repairs) are the responsibility of the showroom owner. Engineers and Mart personnel are not permitted to assist with showroom set-up. Property Management maintains a list of approved contractors who have successfully done work in AmericasMart. We do not, however, guarantee their work or your satisfaction. Showroom Cleaning Property Management personnel do not clean showrooms. For a list of private cleaning firms, call the Property Management office. 3-2
15 SECURITY SERVICE Solicitors and Unauthorized Persons Solicitation is not permitted in AmericasMart Atlanta. If solicitors enter your showroom, please notify Mart Security immediately. If suspicious or undesirable persons are seen loitering in or around your showroom area, please notify Security immediately. Security headquarters: All personnel should have an identification badge. Feel free to request to see anyone s badge you think is suspicious. Security is everyone s business help us help you. 24-Hour Service Security service by professional guards is provided 24 hours a day. The loading dock is also accessible 24 hours a day. Showroom personnel who enter the building after hours will be required to sign in and out with the security guard on duty. Showrooms left unattended should be locked. In case of a break-in, theft or emergency, call Showroom security evaluations are available by contacting the Director of Let us help you make your showroom a safe and secure place to conduct business. Bridges Bridges between Building 2 and Building 1 on floors 9, 10, 11, 12, 13, 14, 16, 17 and 18 are open daily from 7:00 a.m. to 7:00 p.m. Bridges on 7 and 15 are open during markets. The bridge from 6 th floor of Building 2 to the 7 th floor of Building 3 and from the 13 th floor in Building 2 to the 14 th floor in Building 3 are open during Gift Markets. Bridges from Building 2 West Wing to Building 3 are open during Gift Markets and other Markets, as needed. If you need assistance, call Medical Emergency In the event of a medical emergency, please call The security staff at AmericasMart is trained in assisting outside emergency medical services to the location of the emergency. The security staff is also trained in CPR and the AED. 5-1 MARKETING Hotel and Airline Reservations Secure your market stay in one of these simple ways:
16 1. Book online at Make sure your customers are taking advantage of the discounted hotel rates and airfares AMC offers through OnPeak High Performance Housing, its official travel service, AmericasMart Travel. You can save money on both airfare ands provider. During each market we secure and maintain blocks of discounted rooms at most hotels by in the Atlanta area but to access those rooms at the reduced price reservations made through AmericasMart Travel. Customers calling hotels directly may be told there must be made through our official travel services provider. Discounted hotel rooms are no rooms. AmericasMart Travel maintains a block of discounted rooms at many hotels, but to access those rooms at the reduced price bookings must be made through AmericasMart Travel also available during non-market times on our website: click on Hotel Reservations and then on the Open Daily and Market Fax completed housing form to Mail: OnPeak High Performance Housing, 240 Peachtree St., Suite 22-S-10, Atlanta, GA Phone: (US & Canada) or (International) Retail Services AIR TRAVEL AirTran Airways and Delta Air Lines are the official airline partners of AmericasMart. Visit for full information. AirTran Airways: 10% off of lowest available one-way fares Advance seat assignments at time of booking Confirmed upgrade to Business Class (when available) for passengers booking in the "B" and "Y" fare levels A one-time waiver of Change Fee per reservation for any itinerary change or name change 6-1 Call , Monday Friday, 8 a.m. 9 p.m. EST Refer to the Event Code: AmericasMart08 for 2008 Markets AmericasMart09 for 2009 Markets Delta Air Lines: 5% discount off of coach fares on: Delta, Delta Connection Carriers (ASA and Comair) and Code-Share Partners (Northwest and Continental) excluding fare types K, L, U, T, I, A, D on all carriers 10% discount off lowest first-class fares No service fees
17 Check-in online within 24 hours prior to departure Click on the Delta logo on our Web site and you will be directed to the Delta Web site and automatically identified as an AmericasMart customer OR Call Delta Association Desk: , Monday Friday, 9 a.m. 5:30 p.m. EST and refer to code: DP2C Buyer Relations AmericasMart employs Retail Services staff to bring Atlanta and your lines to the attention of store owners, buyers and floor salespeople. Make sure you give Retail Services leads on significant accounts you would like to see shop Atlanta. If you are having trouble getting a store to visit your showroom, Retail Services may be able to offer incentives to enable key buyers to come to market. 6-2 Registration & Customer Relations All buyers shopping the Markets MUST register. If you want to reach a specific set of buyers, mailing labels can be segmented by category, product, type, region, zip code, etc. Call Registration & Customer Relations for assistance. Models/Sales Assistants/Hostesses When you need help in finding models, sales assistants or hosts and hostesses for your showroom or sales meeting, call Building 3 s Fashion Office telephone number located on the Quick Reference Phone Numbers list in the front of the manual. Models are available for photography, broadcast and convention work. 6-3 General Information
18 HOLIDAYS The following holidays are recognized by AmericasMart Atlanta. AmericasMart offices will be open on holidays that occur during a market period. Holidays that fall on Saturday will be observed on the Friday before; holidays that fall on Sunday will be observed on the following Monday. Security headquarters are open 24 hours a day, 365 days a year. New Year s Day, January 1 Martin Luther King, Jr. Day Memorial Day Independence Day, July 4 Labor Day Thanksgiving Friday after Thanksgiving Christmas, December 25 Mailing Address and Service The U.S. Post Office asks that showrooms use the following format for mail directed to Mart Showrooms: BUILDING 1 BUILDING 2 BUILDING 2 West BUILDING 3 Wing Showroom Name Showroom Name Showroom Name Showroom Name Showroom Number Showroom Number Showroom Number Showroom Number 240 Peachtree St., NW 230 Spring St., NW 235 Williams St., NW 250 Spring St., NW Atlanta, GA Atlanta, GA Atlanta, GA Atlanta, GA Mailboxes and a mail drop are located on the loading dock of Building 2 and Building 1 and parking garage level A in Building 3. Also available are UPS offices in Building 3, space 8W356, open Monday through Friday, 10 a.m. to 4 p.m., to accept shipment and deliver to showrooms. A branch of the U.S. Postal Service is located on the basement level of Building 1. Showrooms may obtain a key to letterboxes for the showroom by contacting the postmaster at or Central City Carriers at
19 7-1 Parking Lanier Parking Solutions operates all campus AMC parking garages for AmericasMart. For information on garage heights, daily rates, and or monthly parking at any of these locations, call All operating hours are extended as necessary to accommodate market functions. Public Transportation The Peachtree Center Station (Peachtree Center, West) of the Metropolitan Atlanta Rapid Transit Authority (MARTA) is located directly under Building 1 for those who prefer to park at stations located outside the city and ride the rapid rail. MARTA also has direct service to the airport. Rent Payments Monthly rental payments are due on or before the first day of each month. No monthly statement is issued unless additional charges have been added to your account. Showrooms should remit their rental payments to the P.O. Box printed on the monthly statement or invoice.