EMBASSY Remote Administration Server (ERAS) Administrator Manual

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1 EMBASSY Remote Administration Server (ERAS) Administrator Manual Part I Introduction, Main Management Principles and Components ERAS Version 2.8 Document Version ERAS v 2.8 Wave Systems Corp. 2011

2 Contents Contents Introduction... 5 Technical Support ERAS Overview ERAS Management Console Role Management...11 Adding a user to a role...11 Role Definitions included in ERAS:...14 Managing Role Definitions...14 Task Definitions included in ERAS:...15 Managing Task Definitions ERAS Search and Logging...17 Finding Computer by TPM, TD, BIOS and BitLocker management status criteria...18 Server Log Filter...18 Searching Event Log by Trusted Drive, Serial Number or Model Number...19 Client Audit Log Consolidation Multi-domain support...21 Adding a Different Domain User to a Trusted Drive...23 Deleting the User Account from Active Directory...24 Moving Client Machine from Domain Manage Wizard Server Settings UI Pending Operations General Tab Overview Managing and Applying Policies TDM settings using Group Policy Management Console...29 ADMX Policy Deployment ERASConnector.msi Deployment...30 ERASConnector.msi installation on domain clients...30 ERASConnector Call from Client Installing ERASProvider versus ERASConnector...31 Command-line options for ERASProvider Failure using command line parameters when installing ERASConnector or ERASProvider Contents Wave Systems Corp. 2011

3 5. Non-Domain or Un-Trusted Domain Management Support...33 Command-line options for ERAS Connector...33 Adding Local Users...33 Workgroup or Non-Trusted Domain Client Management with ERAS...33 GPO propagation to Workgroup or Non-Trusted Domain Clients...34 Workgroup or Non-Trusted Domain ERASCMD Syntax Rules...34 Auto-Enrollment...34 Manual Enrollment for Workgroup or Non-Trusted Domain Computers...35 User Report for Foreign User ERAS External Client Tree Naming Convention Adding Users...36 Workgroup Computer Name Change ERAS communication outside a firewall Command line operations...39 Command line format...39 ERAS Sample Command Scripts...47 Command Prompt UpdateMBR Instructions ERAS Reports, Event Logging and License Management Reports...51 Trusted Drive Management Report...53 BitLocker Drive Management Report...54 Export Reports...57 Trusted Drive Authentication Log Report...57 Other Report Samples Event Logging License Management...60 Activate License...60 Renew (Add) License...60 Maximum number of items displayed per folder...61 Update Seats Button...61 Clear TPM License High Availability and Disaster Recovery...62 Changing ERASService Password using IIS Changing ERASService Password using IIS Database Backup and Recovery...65 Update Master Password for Database Contents Wave Systems Corp. 2011

4 Master Key Back Up...67 ERAS Database Restore and Resetting Database Connection...67 ERAS Database Restore on Different Database or Machine...68 Master Key Restore...68 Server Recovery on the New Platform...69 Clustered Environment...70 Additional setup instructions for ERAS...70 Appendix I...71 ERAS Icon Reference...71 Appendix II...72 Additional Sources...72 Terms and definitions...72 Appendix III...74 Wave Software Terminology...74 Task Definitions...74 Tasks by Role...76 Select Dell ControlVault Platforms...76 Default Server Settings...77 Appendix IV...80 Configuring TDM Password Filter...80 MMC.EXE.CONFIG Table...80 EnableFumc and StandbySleepMode in Server Settings UI...80 StandbySleepMode...80 Appendix V...81 WaveSystemsCorp Policies...81 Contents Part II Remote Administration of Self-Encrypting Drives and Smart Card Support Part III BitLocker, Trusted Platform Module, SafeNet ProtectDrive and Dell BIOS & CV Management 4 Contents Wave Systems Corp. 2011

5 1. Introduction Welcome Welcome and thank you for choosing Wave s EMBASSY Remote Administration Server (ERAS) software. In this manual is the information needed to configure, use and perform management task with the EMBASSY Remote Administration Server (ERAS) software. Intended Audience This document is intended for system administrators as well as other information technology personnel responsible for installing, deploying and administering the EMBASSY Remote Administration Server (ERAS) software. Documentation The ERAS Administrator Manual provides an overview of ERAS from Wave Systems and more in-depth detail about the product, components and functionality: Part I Introduction, Main Management Principles and Components Part II Remote Administration of Self-Encrypting Drives and Smart Card Support Part III BitLocker, Trusted Platform Module, SafeNet ProtectDrive and Dell BIOS & CV Management All three parts will be consolidated in the ERAS Admin Manual PDF when one launches the F1 button from within ERAS. It will also be accessible from the root directory. The document version will be reflected with the shipped readme.txt file. Additional documents included in the root directory of the ERAS CD are as follows: ERAS Installation Guide ERAS HelpDesk Guide ERAS Quick Start Installation Guide v2.1 ERAS Best Practice Guide_v2.1 ERAS Installation Flowchart 1.1 ERAS Troubleshooting Guide ERAS BitLocker Deployment Guide What do these mean? These items denote: Important actions or tasks that need to be taken by the Admin or User Preparations, Needed Files or Settings required for a particular action These items denote: Important Information and/or Additional Requirements These items denote: Warning 5 Introduction Wave Systems Corp. 2011

6 Technical Support Additional information, technical support and contact information for the ERAS can be found online: Refer to the Wave Systems website or your questions or issues to: Toll free: (800) WAVE-NET Tel: (413) Fax: (413) Introduction Wave Systems Corp. 2011

7 2. ERAS Overview EMBASSY Remote Administration Server (ERAS) provides remote management for a new generation of hardware security that is embedded within PC platforms. Security hardware that is embedded into PCs enables stronger data protection and authentication. ERAS provides the server infrastructure to enable enterprises to manage and leverage both TPM security chips and self-encrypting hard drives that are distributed in individual PCs deployed across the organization. ERAS is also integrated with Active Directory and GPO to enable centralized IT to take ownership, providing directory-based management for the embedded security now shipping in enterprise PCs. Direct management of client machines utilize Microsoft 128 bit encrypted Windows Management Instrumentation (WMI). ERAS also uses Windows AES 256 bit encrypted Windows Communication Foundation (WCF) for asynchronous device management utilizing ERASConnector by way of the http protocol on any assigned port. ERASConnector allows for the client to initiate device management based on operations placed in a queue or also referred to as pending operations. ERAS Overview Diagram 7 ERAS Overview Wave Systems Corp. 2011

8 ERAS includes the following auxiliary components: ERAS Server and Tools a setup program that installs server components, creates the ERAS SQL database and configures necessary settings. Server component that includes ERAS Core, ERAS SQL Server database, Management Console and command-line interface ERAS Remote Management Console independent remote management console to perform ERAS management operations from any machine in the domain ERAS Helpdesk Web service for helpdesk personnel ADM or ADMX (Windows 2008 Server or above) Group policy deployment component ERAS client configuration Two sets of.msi (32 bit and 64 bit) for each deployable type, that can be pushed to the client. ERASCMD a command line utility that allows execution of ERAS management functions from the command line window using scripts. ERAS Script This allows the administrator to have a portable command line utility. The tool allows the administrator to run SED deployment commands from any machine on the network to ERAS which then initiates the task to the target machine. 8 ERAS Overview Wave Systems Corp. 2011

9 3. ERAS Management Console The ERAS management console is a snap-in that can be run from any qualified domain computer. The primary functions of the ERAS console are: ERAS Console Manage clients Initialize the TPM or Trusted Drive Manage BIOS and CV (Dell Platforms only) Enroll users Configure client settings Reset passwords Perform advanced functions Search for clients Examine attributes of client Define & assign delegated administration rights ERAS allows an administrator to navigate from both panes of the console. For the purpose of this section management will be performed on one computer at a time but the ability exists to manage multiple units at once. More specifically, ERAS facilitates management of multiple TPMs and multiple Trusted Drives at the same time. In the ERAS Management console above double-click on the EMBASSY Remote Administration Server in the scope pane to perform ERAS management operations. OUs listed under domain nodes from the scope pane can be clicked to view platform list in the result pane. 9 ERAS Management Console Wave Systems Corp. 2011

10 The details pane located on the right hand side, has six columns by default from left to right: Name Domain Name or Computer Name TPM Status Unmanaged Enabled : Active Not detected Deactivated: Disabled Both statuses have Detection Failed, which result from unable to access condition. Trusted Drive(s) Status Unmanaged; not detected The number of trusted drives installed on the client machine; Initialized or Uninitialized, Unlocked or Locked, BIOS Status Displays the BIOS management information. Unmanaged Managed: (states the managed items - Admin, System and HDD BIOS passwords) ControlVault Status (Select Dell Platforms) Unmanaged Managed Location directory path of the computer Access Time The columns on the console can be configured (reordered, enabled or disabled) by use of View menu - Add / Remove Columns console menu option. This allows configuring column display as shown in the next two screenshots. 10 ERAS Management Console Wave Systems Corp. 2011

11 3.1 Role Management ERAS console can be used to manage role definitions, task definitions and role assignments Adding a user to a role 1. From ERAS Console, right-click on Authorization Manager, selecting Authorization Store Change ERAS Console from Author Mode 1. Open ERAS console. 2. On File menu, select Options. 3. In the Options window, as below, change Console mode to user mode limited access, single window. 4. If Allow the user to customize views is checked, uncheck this checkbox. 5. Save the console. 2. Open Authorization Store screen use the Browse button to select the correct store name By default if ERAS detects during installation the presence of Microsoft SQL 2008 or better, the authorization store will utilize the database. If the database is Microsoft SQL 2005 the user can choose to work with either Active Directory or the XML file. 11 ERAS Management Console Wave Systems Corp. 2011

12 On Microsoft SQL 2008 and above where the AzMAN does not pre-populate the database location, then use the following template string: mssql://driver={sql Server};Server={HOST\INSTANCE};/ERASAzMan/ERAS Role Management e.g. If your SQL Box is: wk200820\sqlexpress Then the string would be: mssql://driver={sql Server};Server={wk200820\SQLExpress};/ERASAzMan/ERAS Role Management Detail remote administration of the Trusted Drive and TPM are covered respectively in part II and Part III of manual. When the Domain functionality level is not raised to 2003, one must select the XML policy file (ERASPolicy.xml) from the system32 folder. The xml version can be used if one does not wish to use the AD version. This xml can be provided as well on 64bit OS and will be located In SysWOW64 Role Management Considerations: It is highly recommended that Role Management is done from the main server console. In cases where the Windows Server 2003 is functioning at a 2000 level, the ERASPolicy.xml file is utilized rather than Active Directory. If one desires to manage roles from the remote console, then one will need to maintain equivalent copies of the XML file on all remote consoles and main computer after modifying the role assignments. 3. Authorization Manager can now be expanded in the ERAS Console. Navigate to Authorization Manager\ERAS Role Management\EMBASSY Remote Administration Server 4. Expand Role Assignments and right-click on System Administrator. Select Assign Windows Users and Groups (The same procedure can be used for the roles of Security Officer, Enrollment Agent and Help Desk.) 12 ERAS Management Console Wave Systems Corp. 2011

13 5. The Select Users, Computers or Groups screen pops up. To add a user to the System Administrator role, add the username in the names field and Click OK. 6. Repeat steps 4 and 5 (with the relevant selection of role assignment) to add users to any of the roles of Enrollment Agent, Help Desk, Security Officer or System Administrator. Here one would start by selecting a System Administrator which, has a defined role in ERAS, also comes with a profile of defined tasks. These tasks can be expanded or reduced for the role or new roles can be created and customized to fit the organizational needs. Now look at the role definitions provided by ERAS. From the ERAS console navigate to and expand the left pane again as done previously and under Definitions highlight Role 13 ERAS Management Console Wave Systems Corp. 2011

14 Definitions as seen below Role Definitions included in ERAS: Enrollment Agent Help Desk Security Officer System Administrator Definitions of roles already supplied by ERAS The management of Role Definitions allows your organization to implement requirements that best fit your company profile. For example, there may be a need to expand some of the functions of the Security Officer role since some organizations do not to assign a non-it administrative role, the Help Desk role. This way the Security Officer role can be redefined to include the Task Definitions of the Help Desk role. Managing Role Definitions 1. If starting a new session, follow steps 1-3 to open the authorization store, to navigate to EMBASSY Remote Administration Server. 2. Click + on Definitions to expand, this will turn it to a minus sign. 3. Select Role Definitions. Select the role to be managed System Administrator, for example 4. The Definition Properties screen pops up. Select Definition tab. 5. To add tasks to the role, select the Tasks tab. Click on the tasks to add to the role. Select OK 6. Or, to remove tasks from the role, select the tasks in the Definition Properties screen. Click on Remove. The same sequence can be used to set the definitions for Help Desk, Security Officer and Enrollment Agent with the appropriate selections. 14 ERAS Management Console Wave Systems Corp. 2011

15 Task Definitions included in ERAS: An example of modifying Tasks to the System Administrator role TDM User Management TPM User Management TDM Password Management TPM Password Management CV Password Management Manipulate TDM View BIOS Passwords Retrieve TDM Recovery Password Unlock TPM General TPM Ownership Management Manipulate TPM BIOS Password Management CV User Management Reset TPM Task ERAS Administration Erase TD Task View Reports View CV Passwords 15 ERAS Management Console Wave Systems Corp. 2011

16 Here is a view from the ERAS Console Task Definitions Similar to how one accessed role definitions, one can access the task definitions. In the next diagram, there is a view of how one can add or remove task definitions to limit or enhance the task definition. Managing Task Definitions 1. If starting a new session, follow steps 1-3 above to open the authorization store, to navigate to EMBASSY Remote Administration Server. 2. Click + on the Definitions tab to expand, this will turn it to a minus sign. 3. Select Task Definitions the tasks appear in the right pane. Select the task to be managed. The Definition Properties screen pops up. Select Definitions tab for a list of operations that define the task. 4. As with Role Definitions, select Add for the purpose of adding operations to a task or to remove operations from a task, select the operation(s). Click Remove. Role management changes may not take an immediate effect and require IIS restart. 16 ERAS Management Console Wave Systems Corp. 2011

17 Managing Task Definitions 3.2 ERAS Search and Logging This tool allows for a search of client machines within a domain. Right-click on computers under the domain of the desired search and select Search Below is the Search for Computers filter that allows for searches based on various criteria of the TPM and Trusted Drive as seen on the next page. This built-in search is only supported on installed domain. 17 ERAS Management Console Wave Systems Corp. 2011

18 Finding Computer by TPM, TD, BIOS and BitLocker management status criteria When searching computer by computer name, additional functionality is introduced to query computer by additional criteria, TPM, TD, BIOS, CV and BitLocker status. When no TPM, TD, BIOS, CV or BitLocker status is selected, all the computers with names starting with the specified input string are retrieved. When at least one TPM, TD, BIOS, CV and BitLocker status is selected, only the computers with input string and specified condition(s) in TPM, TD, BIOS, CV and BitLocker status are retrieved. In ERAS, the computer search is a wildcard search by default. That means, when the specified input string is abc, in fact, if a search for computers with the name starting with abc. No wildcard character is needed for wildcard search. Also one would select the filters they wish to apply by highlighting them on the left and clicking the Add-> button to apply them on the right under Selected Filters. Server Log Filter The ERAS transactions that change the state of the trusted drive are recorded in ERAS database. The information can be retrieved using the filter as shown below: One can access the Server Log Filter from ERAS; the user can select the computer(s) on the right panel, and then right click and select View Server Log to see the logs associated with the computer(s). Logs can also be filter by OU. Again one would find the OU on the console and Right-Click on the OU and select View Server Logs 18 ERAS Management Console Wave Systems Corp. 2011

19 Searching Event Log by Trusted Drive, Serial Number or Model Number Besides searching Event Log by target computer name, additional functionality is included to filter the event log by Trusted Drive Serial Number or Model Number. Right clicking the node under the domain node, to view the log filter as below: The search for Unlocked drives will generate a list of PC(s) that has a Trusted Drive that is either initialized or uninitialized. Functionality has been introduced to query event log when Trusted Drive is relocated. Right clicking the node EMBASSY Remote Administration Sever that is above the domain node, can bring the following dialog to query event log by Trusted Drive Serial Number or Model Number: 19 ERAS Management Console Wave Systems Corp. 2011

20 The ERAS transactions that change the state of the trusted drive are now recorded in ERAS database. This information can be retrieved using the provided filter. All Trusted Drive Operations is listed by default. They include several groups and individual operations. Some operation groups include: 1. (group) User Management 2. (group) Trusted Drive Management 3. (group) Bios Management 4. (group) Control Vault Management 5. (group) BitLocker Management Below is a view of the log record for a new computer s activity pertaining to the Trusted Drive Initialization, Reset User Password and Add User. One would select and double-click to view the event within the log as seen below: Server Logs It is also possible to add additional detail to the log once has been generated by selecting View from the menu and Add/Remove Columns 20 ERAS Management Console Wave Systems Corp. 2011

21 Event for Trusted Drive initialization Client Audit Log Consolidation Authentication logs to self-encrypting drives (SED) can be uploaded to ERAS so Administrators can view an audit trail on any SED that is managed by ERAS. The installation of the ERASConnector.msi on the client machine is needed for communication and upload of these logs. This allows for ERAS to maintain a record of these events for reports that can then be generated from these logs on ERAS for further analysis. 3.3 Multi-domain support There is now support to load multiple domain root nodes from the Console UI, where the domain is accessible to the ERAS console machine. The admin can manage any computer at the domain where there s a trust relationship between domain to be managed and the current user domain. Computer administrator and user can be any user in any of the accessible domains that can be browsed. The domain node can be removed from UI by right clicking the node and then clicking Remove The default domain cannot be removed from the console. ERAS has the capability to manage client machines on other domains if the appropriate trusts are established between the domains. In order to locate another domain on the network through ERAS do the following: On the left frame, right-click on EMBASSY Remote Administration Server (ERAS Machine Name) then select Connect to Domain a small window will appear where the domain name can be typed into the empty field then click OK and the Domain tree for that domain will then appear on the left frame and can be expanded by clicking on the + sign. 21 ERAS Management Console Wave Systems Corp. 2011

22 Right-clicking on EMBASSY Remote Administration Server (Machine_Name) on the left of ERAS console will provide one with the following menu located here on the right. ERAS does not allow installation of a second instance of ERAS Server in another domain. Only remote management of platforms is supported across domains in a forest with trust relationships that have been established. After one adds a user from another It may be impossible to remove a user from role if not part of the same domain 22 ERAS Management Console Wave Systems Corp. 2011

23 Additional view of ERAS with expanded tree nodes and managing two domains: Adding a Different Domain User to a Trusted Drive As referenced in Part II of ERAS Administration Manual under TDM management, the user is being added within the same domain by default. In order to add a user for another domain at that point click the Location button and select domain the user resides in. In this example the user Wave User01 resides in the domain wavematrix.local and is being added to a machine located in wavematrix02.local. Once the appropriate location is selected then one can search for Wave User01. The two steps are reviewed below and the next page. Step 1: Click on the Location button and select the appropriate domain. This may differ depending on the established trust configuration 23 ERAS Management Console Wave Systems Corp. 2011

24 Step 2: Here the appropriate domain appears in the From this location field. Now the user from that domain can be selected. These steps are discussed Part II of ERAS Administration Manual under TDM management Deleting the User Account from Active Directory Before deleting the user account from Active Directory, remove the corresponding user account from the Trusted Drive users list on all PCs with any Trusted Drive that grants access for that user. This can be done from either the ERAS console or command line or scripts. If the computer is no longer available on the network, the user account can be removed using command line utility locally and administrator password. Moving Client Machine from Domain When a client machine is moved from one domain to another, the user or Admin needs to uninstall ERASProvider.msi or ERASConnector.msi, then install again. The reason for this is to establish appropriate privileges on the client so that it is tied to the appropriate domain, otherwise refresh will fail. 3.4 Manage Wizard To access the management wizard in ERAS 2.8, one would right-click on a computer displayed on the right pane of the snap-in or to make a selection of all the computers in the Computer folder or in an organizational unit performs the right-click action on the left pane where those items would be located. When one right-click and selects Manage Devices this displays a second menu to the right with the following possible wizard selections listed below. Trusted Drive BitLocker Volumes TPM System BIOS (specific to Dell platforms) ControlVault (Select Dell Platforms) ERAS can also be configured to only manage and select the desired items to be managed thru a Configuration Settings user interface that will be discussed in the next section. 24 ERAS Management Console Wave Systems Corp. 2011

25 3.5 Server Settings UI ERAS now has a server settings window to customize ERAS view to your organization s needs. This can be accessed from the right-click menu on EMBASSY Remote Administration Server (Machine_Name) in the ERAS snap-in and select Change Server Settings For instance if one does not wish to have the CV management tab or System BIOS tab available on the client management tab, change the Value field from True to False using the dropdown menu in those fields as shown below. Changes made in the Server Settings UI may require a restart of IIS in order to be applied. Note that, as a general rule, restarting IIS can be used to apply changes to the ERAS configuration. An Overview of the settings, and screenshots are presented on the next page For default setting and descriptions, please review the end of Appendix III Client Reconnect Interval - Default value 1440 Client Retry Communication Interval - Default value 10 ERAS Client Connector is required for the use of Postpone Operations Note: The description for 'Initialize First Drive Only' should indicate that it applies to the Manage Wizard only. 25 ERAS Management Console Wave Systems Corp. 2011

26 Server Settings Parameters Allow these special characters in auto-generated passwords Auto-enroll foreign client to ERAS Automatically lock Trusted Drives after first Smart Card user is enrolled Bypass ICMP when validating network access to remote computer Client Reconnect Interval (minutes) Client Retry Communication Interval (minutes) Default to checked state for Allow temporary passwords checkbox on SED initialization user interface Default to checked state for Smart card authentication factor checkbox on SED initialization user interface Enable BitLocker management Enable ControlVault management Enable foreign client management Enable FUMC settings by default Enable password filtering for Trusted Drives Enable pending operation Enable ProtectDrive management Enable standby and sleep mode settings by default Enable Systems BIOS management Enable TPM management ERAS console wait time ERAS database query timeout in seconds Exclude these characters in auto-generated passwords Foreign client container name Foreign client maximum reconnect interval (minutes) Foreign client minimum reconnect interval (minutes) Initialize first Trusted Drive only (Manage Wizard) Maximum base 10 allowed in auto-generated passwords digits Maximum instance of any character allowed in auto-generated passwords Maximum length allowed in auto-generated BIOS passwords Maximum length allowed in auto-generated Trusted Drive and ControlVault passwords Maximum non-alphanumeric characters allowed in auto-generated passwords Maximum number of records to return in search for computers Maximum upper-case characters allowed in autogenerated passwords Minimum base 10 allowed in auto-generated passwords digits Minimum length allowed in auto-generated BIOS passwords Minimum length allowed in auto-generated Trusted Drive and ControlVault passwords Minimum non-alphanumeric characters allowed in auto-generated passwords Minimum upper-case characters allowed in autogenerated passwords Number of allowed logins to Trusted Drives before enrollment (1-5) Password recovery method Recovery key length Remote management preference Show failed pending operations Use extended user account mode Validate user access to computer objects 26 ERAS Management Console Wave Systems Corp. 2011

27 3.6 Pending Operations Once postpone operations is enabled in server settings, it is possible to have management tasks placed into a queue. Pending operations are queued task(s) for computers intermittently connected to the network and management of non-domain machine(s). This is provided that the client computer can connect to the ERAS proxy server. This is done with the assistance of the ERASConnector, which will broadcast a directed message based on its location. When a management operation cannot reach the destination computer, it shall be postponed. The client when it is connected back to the network which can be an Intranet or internet-qualified connection to the ERAS server will receive a message from the ERASConnector. ERAS will determine whether to execute the postponed operation directly or return the postponed operation to the ERASConnector in the reply. HTTP communication between ERAS and Connector is protected via Microsoft WCF message encryption protocol: Initial TLS negotiation via WS-Trust and SOAP messages encrypted (AES-256 algorithm) and signed. If a client computer is off-line, then a couple of management operations are performed, they will go into pending. ERASConnector.msi must be installed on the client machine, then reconnect computer to network. This should trigger the operations to be performed on the client machine. In order to view the Pending Operations, one would rightclick on EMBASSY Remote Administration Server and select View Pending Operations Once operations are in pending status, one can choose to pause, cancel or resume the operation that has been selected. The Administrator can search for specific ones and assign the order of the management actions. 27 ERAS Management Console Wave Systems Corp. 2011

28 Pending Operations Windows 3.6 General Tab Overview The General tab displays computer information and reports IP address of the client. The View Installed Programs button will display the installed Wave software components on the client machine. In the lower half of the General tab is reserved for Pending Operations. The Current View displays current operations on client and the Expected View, these are operations that will occur or expect to see once Pending Operations has completed with queued tasks. This is accessible from the console for any client machine once it has been refreshed. 28 ERAS Management Console Wave Systems Corp. 2011

29 4. Managing and Applying Policies Background Information At installation time, a ADM or ADMX (Windows 2008 Server or above) files can be installed on the domain and administered to organization units. The most used ERAS policies relate to the use of SED. This ERAS ADM file contains group policy objects associated to TDM that are administered using the GPO manager. The ERAS ADMX policies have additional policies which support smartcard / CAC functionality, and are only supported in Domain Controller environments of Windows 2008 or above. The locations for these policy files are: <Program Files>\WaveSystems\ Embassy Remote Administration Server\Support 4.2 TDM settings using Group Policy Management Console ADM or ADMX (Windows 2008 Server and above) files allow for the customization of the software settings by group policies. The ADM and ADMX folders are located: <Program Files>\WaveSystems\ Embassy Remote Administration Server\Support\Group Policy. ADMX file contain a number of Wave System Corp policies and are available in Windows 2008 Servers and above. For Windows 2003 domain functional level policies utilize the ADM files provided in the same directory mentioned in this section. For more information related to all policies contained WaveSystemsCorp.admx please reference the appendix The ADM and ADMX policies deploy the general TDM related settings: Enable Windows Password Synchronization (WPS) - Ensures that the User s Trusted Drive password and User s Windows Password are identical Enable Single Sign On (SSO) - Combines trusted drive pre-boot authentication and the Windows OS post-boot authentication into a single authentication step. Remember last user - A policy option If enabled, last user logged in at pre-boot will be cached. Customize pre-boot screen - only supported with ESC or higher After installing ERAS and ADM or ADMX, this group policy is deployed. For a complete list of Wave policies please refer to Appendix V ADMX Policy Deployment The ADMX files installation is discussed in the ERAS Installation Guide in section 3.6, ADMX GPO Installation. These policies reside in the same location as the ADM files \program files\wave Systems\EMBASSY Remote Administration Server\Support\Group Policy. The ADM files are primarily provided for support of Windows 2003 server environments. 29 Managing and Applying Policies Wave Systems Corp. 2011

30 4.4 ERASConnector.msi Deployment The ERASConnector is deployed for use in smart card enrollment for SED; queued or postponed operations drive authentication log reports were it actively communicates the information to the server from the client machine. It is also required for application of single use password recovery method that allows for combined SSO method on selective client application. (See Trusted Drive Authentication Log Report) Client Prerequisite: Installation of.net Framework 3.5 SP1 on client machines prior to installation. ERASConnector.msi installation on domain clients When ERASConnector.msi installs on the client it will choose the first instance of ERAS to enter an entry for SVC Host in the registry. If the proper instance of ERAS needs to be added to the client this can be done in one of two ways first ERASConnector.msi can be deployed and then edit the registry key on the client under HKEY_LOCAL_MACHINE>Software>Wave Systems Corp>WSCEAA to reflect the correct FQDN of the installed ERAS. The second method is by running the installation using the command line parameters on the client machine as done for foreign clients. The installation command can also be used to point to a load balancer. Command-line options for ERASConnector can be found under section five, Non-Domain or Un-Trusted Domain Management Support. A functional ERAS server should be treated as a prerequisite for the deployment of ERASConnector.msi files or ERASProvider.msi to the client. Also if ERASConnector or ERASProvider was previously installed while a machine was a member to a different domain, then one should uninstall and re-install the component while on the new domain. This will prevent issues with resolving the ERAS Service Account name. When installing ERASConnector.msi on Vista/Windows 7 client machines, "Run as administrator" menu option should be selected upon right clicking on the setup.exe to avoid any permission denied errors due to privilege restrictions for the logged in user during installation. 30 Managing and Applying Policies Wave Systems Corp. 2011

31 ERASConnector Call from Client Once ERASConnector is installed one can force a call from ERASConnector from the system tray icon. This is done by performing a click on the icon as seen below: This action will prompt a notification indicating a status update is taking place. Note that prior to installing connector on the domain that setting the Wave policy Configure ERASConnector settings will prevent installer errors involving writing the location of server host. This will not prevent the installation of ERASConnector and can be configured afterwards by setting the policy 4.5 Installing ERASProvider versus ERASConnector ERASProvider will only allow use of WMI direct management of clients. For this reason it is highly recommended that one installs and uses ERASConnector for all network environments. However ERASProvider can be used if one does not need or use any of the following functionality: Pending Operations this can be disabled from the Server Setting UI since it will not be used Asynchronous management of the client Collection of client authentication logs to generate reporting SED enrollment and authentication by smart card SED/Computer migration, moving drive from one computer to another and moving computer in/out of domain Command-line options for ERASProvider USAGE (ERASProvider): msiexec /i <Full path of MSI> [ERASACCOUNT=<NetBios Domain Name>\<ERAS Service Account Name> OR <ERASServiceUserName>@<DomainName> (UPN format)] 31 Managing and Applying Policies Wave Systems Corp. 2011

32 Example: msiexec /i c:\temp\erasprovider_x32.msi /q ERASACCOUNT=WAVX\ErasService 4.6 Failure using command line parameters when installing ERASConnector or ERASProvider If the client is a domain client that has been connected to the domain and the GPO for setting the ERAS service account has already been set. Then one can expect the following behavior when there is a command line installation that conflicts with the GPO setting: ERASConnector or ERASProvider installation will fail gracefully with "The provided ERAS domain service account could not be mapped". The reason being during ERASConnector or ERASProvider installation, if the ERAS service account parameter passed can t be mapped to a valid security ID (SID) which means the WMI name space permissions will not be set correctly. The GPO that sets the ERAS service account on the client takes precedence over any command line parameters. So, even if one uses erasaccount=system in the command line for a foreign client, expect this error message if there is already a registry entry for the ERAS service account. One will also have this problem if a host computer goes offline to install ERASConnector after the registry entry for the ERAS service account is populated. 32 Managing and Applying Policies Wave Systems Corp. 2011

33 5. Non-Domain or Un-Trusted Domain Management Support Any client that is a non-domain client that maybe part of a workgroup or un-trusted domain uses client initiated management (CIM). These clients can also be referred to as foreign clients. The client component for this communication is contained in ERASConnector. To enable foreign client management, on the client computer for a particular trusted device, the ERASConnector.msi must be installed through command line in a DOS windows running as Administrator privilege using the following command-line formats before installing ERASConnector on that client computer. This is done to define the location for the client of the ERAS communication. Navigate using the command line to appropriate location of the files. Then use the following command strings for the installation on the client machine. Command-line options for ERAS Connector Command-line options are case-insensitive. msiexec /i <Full path of MSI> [/q /L <Full Path of Log File including File Name> ERASACCOUNT=<NetBios Domain Name>\<ERAS Service Account Name> OR <ERASServiceUserName>@<DomainName> (UPN format) PORT=<Port Number> HOST=<ERAS Server name or IP Address> Example: msiexec /i c:\temp\erasconnector_x32.msi /q ERASACCOUNT=WAVX\ErasService PORT=80 HOST= Information on Options: /q: Silent installation. ERASACCOUNT: Domain user account name allocated for ERAS Service. If the provided information does not have valid SID, then the installation will succeed without permission setting on DCOM and WMI. To enable installation on a client not connected to domain, this parameter shall be used as "ERASACCOUNT=SYSTEM" PORT: TCP/IP port number HOST: ERAS Server name or IP address Adding Local Users The ERAS administrator will need to type in the MachineName\UserName instead of browse/select through the foreign user list in order to add users to authenticate to the SED. Set Server settings for Foreign Client Auto enrollment from False to True. Make sure system clocks are within 5 minutes between Server and Client. Workgroup or Non-Trusted Domain Client Management with ERAS 1. Deployment environment creation steps: Acquire a client machine with CV, BIOS, TPM, and SED Install Wave ETS or ESC or better The client machine would belong to any non-trusted domain of ERAS or a Workgroup computer. Install ERASConnector.msi using above described command line instructions. 2. Management operations: Upon rebooting the client machine once prepared using steps in item 1, ERASConnector will connect to ERAS Server using data provided during installation and after this, the client machine shows up in the ERAS Management Console under one of the ERAS external client OUs. Note this is done either by auto-enrollment or manual enrollment 33 Non-Domain or Un-Trusted Domain Management Support Wave Systems Corp. 2011

34 Manage CV, BIOS, TPM and TD residing on this foreign client from ERAS Management Console as before. GPO propagation to Workgroup or Non-Trusted Domain Clients Currently the only supported policies for Foreign Clients are for Common and Trusted Drive Manager policies. Server port setting for ERASConnector can also be done by use of the Configure ERASConnector settings policy. This allows the ability to designate which port and ERAS to designate for communication. Configure ERASConnector settings Workgroup or Non-Trusted Domain ERASCMD Syntax Rules For Erascmd, the W (workgroup) client user name should omit the ERAS added prefix such as 'W1C1-'. However, the COMPUTER name should include this prefix. An example in add TD user to a W (workgroup) client: 'erascmd set w1c1-rothw7jd.qa3-english.wavesys.com deviceid=physicaldrive0 user=add userid=rothw7jd\dd3 password=wave123 pmc=enabled' Where: ROTHW7JD is the client's computer name Auto-Enrollment For auto-enrollment, please make sure to change the 'Auto-enrollment" setting from FALSE to TRUE in 'Change Server Settings UI" window. After that, there are 2 operations: 34 Non-Domain or Un-Trusted Domain Management Support Wave Systems Corp. 2011

35 1. Give ErasService full permission to create child and descendant objects for the entire domain. 2. As domain admin, create 'ERAS External Clients' OU in domain, then give ErasService full permissions to create child and descendant objects in this OU. If both of the above options are not viable, then manual-enrollment is the only way. Manual Enrollment for Workgroup or Non-Trusted Domain Computers If auto-enrollment for foreign client is not desirable, please follow the steps below to enroll a foreign client to ERAS: 1. Pre-requisite: Wave Client Software and ERASConnector x32 or x64 MSI file. 2. On client machine, install ERASConnector. 3. Open command window, change directory to the location where ERASConnector is installed. [\Program Files\Wave Systems Corp\ RemoteManagement] 4. Execute 'gethostinfo.exe'. This should result in a XML file. 5. Out of band delivery to the ERAS server. 6. Logon to ERAS Server box and copy the XML file generated in step 3 to the folder where ERAS command-line utility is installed. 7. From ERAS Server box run ERAS Command Line Utility from Program menu. 8. Execute 'erascmd enrollclient <filename>' where filename is the name of the file with information collected from the client machine. 9. Run ERAS Management Console and right-click on host domain node and do a refresh. 10. Navigate to ERAS External Clients OU and below to find the newly enrolled client. Add entry "x.z.c.v IP and ERAS Server FQDN" must be added in the \drivers\etc\hosts file if the host server is not resolved by DNS If there are already enrolled Foreign Clients they will continue to be managed by ERAS even if one attempts to disable the functionality in the Server Settings UI. Provisioning Model for Computers Not Reachable For all computers not reachable on the network the following is true: Workgroup or non-trusted domain computers are always unreachable and all management operations are postponed. Computer not connected to the domain are not reachable and will have operations postponed. For more clarification read section on Pending Operations. User Report for Foreign User ERAS admin needs to type in the machinename\username instead of browse/select through the foreign user list. 35 Non-Domain or Un-Trusted Domain Management Support Wave Systems Corp. 2011

36 6. ERAS External Client Tree Naming Convention Adding Users ERAS-FCM will maintain foreign computers and users accounts in the dedicated Active Directory (AD) organizational unit (OU) ERAS External Clients (note: OU name is customizable). These can be created manually and ERASService account can be assigned appropriate privileges if ERASService account was not provided sufficient privileges to create containers in AD. ERAS-FCM tree panel The first non-trusted domain or foreign domain OU will be named D1. Then each foreign domain OU will obtain the next consecutive number D2, D3, etc. The first workgroup OU will follow a similar convention W1. Then after that W2, W3 and so forth. The users contained in each of these groups are only profiles contained on that particular computer C1, C2, C3 etc. D1C1-ComputerName or W1C1-ComputerName and so forth. So when adding a user to a Trusted Drive or TPM etc. The only users in the AD list will be profiled users that are contained on that computer. Foreign client computer and users accounts shall be grouped under ERAS External Clients OU that contains following sub-ous: Domain Clients OU for the computer and user accounts from un-trusted domains Workgroup Client OU - for the computer and user accounts from machines that are members of Windows Workgroups. D# an OU with Computers and Users sub-ou dedicated for the computers and users accounts from the un-trusted domains. W# an OU with Computers and Users sub-ous dedicated for the computers and users accounts from various Workgroups. C# references a computer added to the above mentioned non-trusted domain or workgroup. For example the first workgroup machine enrolled on this ERAS : W1C1-MYHOMEPC ERAS allows for the initial naming of OU prior to enrollment of workgroup or non-trusted domain computers. Once a computer is enrolled, it will not be possible change the OU name. Setting for assigning the OU name can be found in the Server Settings UI. Workgroup Computer Name Change For workgroup computers ERAS and TDM maintain the following: Format: ComputerName\UserName. In case of computer name change the SED users will be listed in using old computer name. Newly added users will have new computer name prefix. 36 ERAS External Client Tree Naming Convention Adding Users Wave Systems Corp. 2011

37 Note that for foreign clients, when adding a user to a Trusted Drive or TPM etc. The only users in the AD list will be profiled users that are contained on that computer. 37 ERAS External Client Tree Naming Convention Adding Users Wave Systems Corp. 2011

38 6.1 ERAS communication outside a firewall The ERAS Client Connector is designed to communicate across port 80. There are a number of products available for arranging secure proxy to an organization s internal network. Below is a simple diagram showing a setup of firewall handling NAT of public address of ERAS to private protected network address. There are a number of products on the market that have proxy/firewall capabilities. One can also arrange for any number of proxy server products such as Open source Squid or a more robust solution such as Microsoft ISA server. 38 ERAS External Client Tree Naming Convention Adding Users Wave Systems Corp. 2011

39 7. Command line operations Command line format Usage: erascmd [command] [hostname] [properties] hostname Specifies a client platform computer name. ERAS Command Line Utility Commands: version Display the version of erascmd. help Display this help message. show [hostname] Display platform profiles currently stored in the database, bios password in clear text. enrollclient [filename] Enroll client to Eras. list List platforms currently stored in the database. create hostname Create or refresh a platform record in the database. set hostname {deviceid} {ownership user enable export erase unlock} Manage TPM or Trusted drive on a platform update hostname Update Trusted drive on a platform Properties: deviceid={<trusted_drive_unique_id>} or Bios or CV ownership={take change clear reset} [ouserid=<original_owner_user_name>] [opassword=<orginal_owner_password>] [userid=<owner_user_name>] [password=<owner_password>] [s3=yes no] user={add remove reset} [usertype=admin user recovery] [userid=<user_name>] [password=<user_password>] [pmc=enabled] enable={true false} export={rpassword} 39 Command line operations Wave Systems Corp. 2011

40 erase=[true] unlock=[true] devicetype deviceid ownership usertype user userid password pmc ouserid opassword enable export erase mbr unlock s3 passwordtype adminpwd biospwd Specify the type of device to operate on Trusted Drive unique identifier. Set this to Bios to perform command line Bios operations. If missing or empty, the target device is assumed to be TPM. TPM or Trusted Drive ownership mode. Must be either 'take', 'change', 'clear', or 'reset'. Type of a trusted drive user to manage. By default the type equals to 'user'. User management operation. Must be either 'add', 'remove', 'reset', 'removeall' (CV), 'archive' (CV), or 'restore' (CV). Either TPM or Trusted Drive owner or user account name. Either TPM or Trusted Drive owner password or user password. Enable password must change policy. Original (old) TPM or Trusted Drive owner user name. Original (old) TPM or Trusted Drive owner or Bios password. Enable flag. Must be either 'true' or 'false'. Export recovery password of a trusted drive. 'rpassword' - recovery password. Erase all information from a trusted drive. UNC path for the preboot image file of Trusted drive's master boot record Reset TPM lock-out or unlock a secondary trusted drive. Standby and Sleep mode support flag. Must be either 'yes' or 'no'. The default value is 'no'. Type of password. For BIOS, it can be set to 'system' or 'admin' or 'hdd'; For CV, 'admin' or 'bios'. CV administrator password CV BIOS firmware password IMPORTANT: 1. The server assumes the ownership must be taken/changed by/to Domain user account name allocated for ERAS Service if the 'userid' property is not specified or empty while performing the ownership management operation. Also, the server generates a random password for the owner if the 'password' property is not specified or empty. 2. The domain name for user account may be omitted. TPM management operations: * Take ownership of COMPUTER by Domain user account name allocated for ERAS Service. Standby and Sleep support will be enabled. erascmd set COMPUTER ownership=take * Take ownership of COMPUTER by user 'DomainName\bob'. Standby and Sleep support will be disabled. erascmd set COMPUTER ownership=take userid=domainname\bob password= * Change ownership of COMPUTER to user 'DomainName\mike'. erascmd set COMPUTER ownership=change opassword= userid=domainname\mike password= * Change ownership of COMPUTER to user Domain user account name allocated for ERAS Service. 40 Command line operations Wave Systems Corp. 2011

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