connecting buyers and sellers

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1 Middle East Regional Overview connecting buyers and sellers An Overview of Our Middle East Payment Services

2 Middle East Regional Overview TSYS WORLDWIDE. Delivering expertise to 400 clients in 80 countries, building innovative and cost-effective solutions that perfect your payment strategies. Bringing a wealth of global experience to the Middle East where we are a market leader, supporting some of the region s largest issuers.

3 The Middle East payments business is being reshaped by unique market characteristics that define the way buyers and sellers connect. The consumer finance market is increasingly diversified, the competitive landscape is tightening, the cost of doing business is increasing and the potential for growth is strong. Against this backdrop lie significant opportunities for financial institutions willing to differentiate their offerings through innovation. The region has some of the world s fastest growing banking markets with a technologically-advanced financial services sector offering increasingly diverse products and services. In this highly competitive landscape, differentiation is the key determinant for continued success and financial institutions across the region are investing in new products and delivery networks to compete with the growing numbers of local and international players. As a global payments solution provider, TSYS can help turn these challenges into opportunities with the right solutions, expertise and experience to help you achieve cost efficiencies and best position your business for growth. TSYS provides EMVcompliant support for multiple countries, multiple languages and multiple currencies, offering a broad range of technology solutions, including mobile and branchless banking. Offered in both licensed and outsourced delivery models, or a combination of the two, we give you options that are tailored for your business. This is the type of flexibility that characterises TSYS throughout the world. Buyers and sellers, you and us that s the power behind payments in The Middle East. tsys middle east snapshot Headquarters in Dubai, U.A.E. Locally-based expert support teams with access to 8,000 specialist staff worldwide Providing payments solutions in the Middle East since 1989 Servicing more than 20 Middle East clients across the region Nearly two-thirds of our clients are among the top 10 Banks in their respective countries We also serve 6 Islamic bank clients including the largest in the region Flexible options for in-house, outsourced and right-sourced solutions or a hybrid combination Average client relationship >13 years 1

4 Middle East Regional Overview BUYERS: Supporting cross-border, multiple country payments Although now a leading multinational payments processor and licensed solutions provider with a strong commitment to the Middle East market, TSYS originated from a U.S.-based community bank when the North American credit-card industry was just emerging. Though much has changed since we began our earliest roots in banking, the end consumer is still at the heart of the transaction, making choices about when, where and how to make purchases. Since those early days, we have grown to become a corporately stable, financially strong, multinational with offices and data centres located around the globe. The people of TSYS understand that this longevity and success is driven by our clients success, and their success is contingent upon the satisfaction of the end consumer. As one of the world s most reliable independent service providers, we serve Middle East issuers with a suite of leading solutions. Licensing Our single platform licensed solution, PRIME, is a proven card and merchant management solution developed over the last twenty years to provide advanced multi-product support for credit, debit, charge, prepaid, loyalty, Islamic, commercial, private label cards, instalments, contactless and much more. It provides modular, user-friendly, operational support for all aspects of the card and merchant life cycle, including dispute and chargebacks, web-based customer service, collections, fraud prevention and detection, and is used by leading banks across the region. We can offer the flexible PRIME platform complete with value-added modules as a licensed model or with value-added services as the TS Prime processing model, or as a combination of both. Processing We provide a unique range of flexible payment solutions to suit your individual business models, based on a single-strategic platform. TSYS believes that the choice of in-house, outsourcing or hybrid payment solution models will prove economically advantageous and strategically sound for our clients. Issuing TSYS provides its clients with the most comprehensive, end-to-end issuer solution available. Our solutions enable you to manage your customers through the entire life cycle of an account from determining the best prospects for your products and initiating campaigns to acquire them, to collections, recovery and beyond; all backed by best-of-breed reporting and data analytics. We offer integrated solutions for prospect and campaign management, cardholder servicing, collections and recovery, fraud prevention and detection, marketing and product management, portfolio and account management, card issuance, fulfilment, credit decisioning and application processing. 2

5 Credit, Debit, Charge and More A single solution for multiple products, PRIME offers support for a full range of card products such as credit, debit, charge, corporate, instalments, prepaid, Islamic, chip, travel, proxy, private label, contactless and affinity. As a highly flexible and parameterised system, PRIME enables a wide variety of new card products to be quickly created by varying interest, billing, fees and other card settings, allowing you to capitalise on seasonal market trends and focus on targeting specific customer segments. Islamic As a pioneer in payment card technology, TSYS recognised the need for a card management solution for Islamic card products in the 1990s. Our Islamic card solutions facilitate the complete account management lifecycle for Sharia card programmes, tailoring our implementations to meet the exact requirements of a bank s Sharia committee. We now provide support for 6 Islamic banks in the Middle East; including the region s largest Saudi Arabia s Al Rajhi Bank and Sharjah s largest bank, Sharjah Islamic Bank, following its transition to Islamic banking in We also offer Sharia-compliant solutions to non-islamic banks. Prepaid TSYS is a leading provider of prepaid card solutions that utilise the Visa, MasterCard, EFT and ATM networks for major global companies as well as domestic and international financial institutions. TSYS provides a dynamic, data-driven processing solution that integrates real-time administration and reporting flexibility at the core TSYS offers the kind of flexibility that will enable you to deploy both in-house systems and our outsourced processing services if you are looking to expand your offerings and enter new market segments. For example, by using a single platform solution for credit, debit, charge, prepaid, Islamic, commercial cards, contactless and instalments, we can help to reduce your costs of system deployment, servicing, support and scaling costs without significant infrastructure investment. Our parameter-driven systems enable rapid market entry, helping you pursue a fast time-to-market, aggressive growth strategy in new territories where you may have little or no physical presence. In addition to providing processing services and licensing systems worldwide, our hybrid solutions enable you to choose to license the core transaction processing systems in-house and outsource specific functions to our specialist managed services, such as chargeback and dispute management or data analytics, or to our leading third party right-sourced partners. For example, we offer right-sourced portfolio management services to provide advanced customer strategy analytics and right-sourced, cloud-based Access Control Servers to deliver 3-D Secure payment authentication. tools, sophisticated marketing and communications technologies, and leading compliance and risk management systems, as well as other unique capabilities that are vital to the efficient management of any prepaid programme. Corporate We also offer integrated commercial card capabilities that include support for multiple card types such as Business, Corporate and Purchase/Procurement in both plastic and virtual formats. A client s corporate processes and hierarchical structures can be mapped to interface with our flexible authorisation, settlement and Management Information Systems (MIS) solutions resulting in better operations management and improved risk control. Managed Services To further complement our licensed solutions, TSYS offers comprehensive managed services under a right- sourcing model that enables a client to leverage the best of TSYS licensing and processing services. These right-sourced solutions include such services as 3-D Secure authentication, portfolio management analytics and chargeback administration. did you know? PRIME also offers comprehensive support for debit cards providing centralised issuance features and controls as well as supporting switching and ATM solutions for banks. Integrating your cards platforms into one solution can help you benefit from the cost savings in PCI compliance, payment scheme interface compliance and any card level-requirements such as EMV and NFC. Furthermore, from a customer services point of view, your PRIME solution serves as a centralised platform for multi-product support allowing you to consolidate all of a customer s different types of cards in a single view which helps improved service and service response times. 3

6 Middle East Regional Overview SELLERS: Accepting virtually any form of payment Today s merchants look starkly different than their predecessors. In fact, the shop owner who spends the day waiting behind the counter is being displaced by a new type of merchant one who is increasingly both physical and virtual, on the go and who isn t willing to wait passively for customers. Since establishing a regional presence in the Middle East in 1989, TSYS has grown our business to become a leading provider of payment processing solutions for many of the leading banks across the globe We deliver comprehensive, end-to-end payment solutions to enable acquirers and their merchants to reliably process millions of card-based transactions every day. From authorising and capturing electronic payments at the point of sale (POS) to clearing and settling merchant transactions, to managing merchant terminals and providing information management services; we support acquirers in effectively managing and growing their merchant portfolios. Not only is it important to build relationships with the end consumer, but the merchants they do business with. We achieve this through: Leading Technology to Support Business Objectives TSYS has developed functionally rich and highly configurable solutions that deliver realisable business benefits providing clients with the ability to differentiate their portfolios and to support their strategic growth plans whilst maximising their existing technology investments. Full End-to-End Solutions TSYS is a pure payment solutions provider and can support clients with issuing payment processing platforms that support platform hosting and security, network infrastructure, authorisation processing, clearing and settlement and chargebacks/disputes. Reduced Operational and Financial Risk Our tools, technologies and processes, enable clients to protect their financial and operational risk across the entire value chains of issuing and acquiring. From assessing the risk of new applications to fulfilment with processes and communications in place to monitor authorisation and transaction management, 4

7 TSYS offers a comprehensive array of support in every area of the card business. Easier Regulatory Compliance TSYS multi-payment scheme compliant solutions can help reduce the expense of regulatory compliance for all users. We ensure that local regulatory requirements, business practices and competition mandate requirements are integrated into the system core and controlled through parameters. The same architectural design also considerably reduces the costs of interfacing to countryspecific processing gateways, payment associations, credit scoring and personalisation bureaux for clients targeting cross-border expansion. Improved Speed-to-Market Use of our highly flexible and functionally rich PRIME platform can reduce implementation time significantly. Given its open architecture, we can help bring new products to market quickly as well as delivering a fully fit-for-purpose and competitive solution. Scalability TSYS solutions offer the benefit of being able to scale card operations quickly and effectively to support the growth needs of the business. Modularity Our modular solutions enable added functionality to be implemented quickly and effectively, limiting cost and increasing in-market capability. Competitive Costs TSYS is able to offer cost-effective solutions; competitive processing fees based on the effectiveness, and low cost of change of our platforms and a modular pay-as-you-grow cost model for our licensed solution. Ability to Deliver TSYS has the experience and size to successfully deliver with the minimum impact during critical phases. TSYS has a first-class track record of successful migrations across the globe and offers local support from our growing Dubai office backed by our global team worldwide. reliability at the core 440 million = Number of consumer, commercial, prepaid, debit, healthcare, retail and acquiring accounts on file with TSYS. 14 billion = Number of transactions processed by TSYS annually. 50%+ = Percentage of relationships established with the top 20 card issuers globally. Partnership Approach TSYS takes the approach that it is entering into a partnership with our clients to work closely to ensure that all of the strategic and operational objectives of clients are met. 5

8 Middle East Regional Overview YOU: Pledging our commit TSYS is the preferred partner for some of the most recognised and respected financial institutions throughout the world. Today, we are one of the Middle East s market leaders with the largest issuers, supporting more than 20 banks across the region and providing a range of compelling payments solutions. TSYS plays a wide role across the entire payment value chain. We offer a full array of services that add quantifiable value to our clients portfolios. The combination of these services allows you to create the appropriate blended solution for your business, achieving incremental revenue gains and improving your customers loyalty and satisfaction. SERVING YOU: What Distinguishes TSYS From Our Competitors? Our Solutions. TSYS gives you a choice of multi-payment scheme compliant solutions based on a single platform to suit your issuing and acquiring needs. We can support you with hosting and security, network infrastructure, authorisation processing, clearing, settlement and chargebacks/disputes whilst helping to minimize your financial and operational risk across the entire value chains of issuing and acquiring. Our modular, highly flexible and functionally rich PRIME platform can help reduce implementation times significantly, enabling you to bring new products to market quickly and effectively, limiting cost and increasing in-market capability. Its proven scalability can allow your card operations to be easily scaled in line with growth. Our Culture of Service. The TSYS culture emphasises a true spirit of partnership, and we are invested in your success. We see our success directly related to yours and our goal is to provide you increased profitability and efficiency. Our Experience Our core competencies in portfolio conversions and system development have allowed us to 6

9 ment to Middle East clients flawlessly convert millions of accounts, consult and enable numerous portfolio startups and new market entries. As one of the world s largest companies for licensed and outsourced payment services, we have the experience related to your strategic goals and deliver global experience with local-market emphasis. TSYS has the experience and size to successfully deliver with the minimum impact during critical phases. We offer a first-class track record of successful migrations across the globe and local support from our regional office backed by 8,000 team members worldwide. Our Investment. Our methodical and deliberate approach to global expansion is centred on meeting the needs of our clients. We invest thousands of hours every year in our technologies to allow clients of all sizes to leverage this innovative and advanced technology. We also spend time building relationships, both with our clients and industry leading partners. As a result, we understand each of the markets we operate in. Our Technology. We adhere to the highest standards for security, response times and reliability in the industry. Additionally, TSYS gives you a choice of payment solutions to suit your needs, all offering scalability and unmatched speed-to-market advantages. Our Commitment. Our commitment to the Middle East market is second to none. TSYS has had an active presence in the Middle East dating back to It provided the licensed PRIME card management software platforms for a number of significant launches in the region; it supported the first issuers of Visa cards in Bahrain, Qatar and Lebanon, the first egovernment prepaid card in UAE, the first M/Chip acquirer in the region and the first MasterCard co-branded credit card in Qatar. In 2012, TSYS won the prestigious Industry Partner of the Year Award at the VRL Middle East Prepaid Summit in recognition of TSYS influential contribution in helping define the region s prepaid initiatives. 7

10 Middle East Regional Overview US: U nderstanding the Middle East marketplace TSYS has a long-term commitment to the Middle East marketplace. As we continue to expand and develop our capabilities to offer our clients the necessary components to build smart solutions for their businesses and across their value chains, the combination of our technology components and core competencies provides you with a partner that is equipped to deliver customised solutions to address your needs. Our solution set includes: >C ore issuing processing and licensed solutions for commercial and consumer cards including credit, debit, charge, prepaid, Islamic, contactless and instalments > Acquirer processing and licensed solutions > Internet and Graphical User Interface (GUI) front ends > Value-added products and services application decisioning and processing data analytics campaign management portfolio management g lobal solut ion s with portfolio strategy and analysis lo cal ex pe rtise fraud services TSYS Middle East presence was enterprise-wide, workflow management tools established in 1989 when it began rewards processing payments for its first client in loyalty collections Saudi Arabia. During the past 24 years, dispute management TSYS has grown rapidly to meet the licensed payment servicing needs of major financial institutions in the region. 8

11 G et to k n ow u s at or contact us at or sales@ tsys.com to learn more about how we can serve as the trusted partner in your payment strategies. TSYS has a regional office in Dubai, a state of the art metropolis, combining a rich, historical background with a modern cosmopolitan culture.

12 Dubai Internet City PO Box , Dubai United Arab Emirates +971 (4) About TSYS At TSYS, (NYSE: TSS), we believe payments should revolve around people, not the other way around. SM We call this belief People-Centered Payments. SM By putting people at the center of every decision we make, with unmatched customer service and industry insight, TSYS is able to support financial institutions, businesses and governments in more than 80 countries. Offering merchant payment-acceptance solutions as well as services in credit, debit, prepaid, mobile, chip, healthcare and more, we make it possible for those in the global marketplace to conduct safe and secure electronic transactions with trust and convenience. TSYS headquarters are located in Columbus, Georgia, with local offices spread across the Americas, EMEA and Asia-Pacific. TSYS provides services to more than half of the top 20 international banks, and has been named one of the 2013 World s Most Ethical Companies by Ethisphere. For more information, please visit us at Total System Services, Inc. All rights reserved worldwide. Total System Services, Inc., and TSYS are federally registered service marks of Total System Services, Inc., in the United States. Total System Services, Inc., and its affiliates own a number of service marks that are registered in the United States and in other countries. All other products and company names are trademarks of their respective companies. (05/2013)