Workforce Management at Plus Retail Deutscher Supermarkt Kongress 6 Juni An Info Support International Group Company

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1 Workforce Management at Plus Retail Deutscher Supermarkt Kongress 6 Juni 2012 plan people smarter An Info Support International Group Company

2 Theme presentation Workforce Management Improving the store performance while lowering labor costs through efficient Workforce Management (Personaleinsatzplanung (PEP): Determining the workload based on labor standards and forecast Creating an optimized schedule based on the workload To obtain a good understanding of the labor costs during the planning process while incorporating the legislation and collective agreements. plan people smarter Deutscher An Info Support Supermarkt International Kongress Group 6 Juni Company

3 De Vries WFM De Vries WFM is market leader in WFM for Retail De Vries WFM is part of Info Support International Group An international organization consisting of more than 400 employees specialized in software development plan people smarter Deutscher An Info Support Supermarkt International Kongress Group 6 Juni Company

4 R&R-Web 3, next generation Workforce Management R&R-Business Analyzer Dashboard Reports Benchmarking KPI s Forecast Workload Scheduling T&A Payment Employee Self Service Integration Labor Standards & Labor Agreements Cost control ( ) R&R-Connect HRM POS ERP Payroll Replenishment 4 plan people smarter Deutscher An Info Support Supermarkt International Kongress Group 6 Juni Company 2012

5 Yvo Smit Deutscher Supermarkt Congress June 2012, Wiesbaden

6 To introduce the Sperwer Group Founded in 1928 The platform for supermarket entrepreneurs Solid and financially healthy 100% Cooperative Crisis proof Shopowner = shareholder Member of buying organization Superunie >29% market share Today 258 PLUS supermarkets (6% marketshare) 45% participation in DE SPAR (2% marketshare) Strategy: the home port for supermarket entrepreneurs in a cooperative organization 6

7 PLUS in NL 258 shops PLUS 7

8 RETAIL IS DETAIL 8

9 The facts Since 03 Consolidation dutch market Keen competition Pricing, pricing, pricing Margins, Margins, Margins 9

10 Large variety PLUS stores From Till Turnover Selling surface # Employees Avg. Range nett profit shop owner 1,5% - 2,5% 10

11 Tools are needed, more & more To manage/improve Profitability Productivity Efficiency Availability Quality & service With use of modern technology 11

12 De Vries WFM as a partner Workforce Management as a tool 12

13 Why Workforce Management? Optimal planning Workload Time & attendence Forcasting Task Management Interface Pay rolling 13

14 Workload planning Volume driven tasks Sales per hour Transactions per hour Goods per hour Repeating tasks Opening/closing Cleaning Events Steady hours Productivity norms: parameters 98% generated bij system FLEXIBILITY IN USE Regular tasks Spacemanagement Making inventories 14

15 Realizing an optimal planning Workload Volume tasks Repeating task Regular tasks Store characteristics Surfaces Opening hours Service standards Personnel budget Employees influence Contract hours Availability Capacity/skills Optimal Planning Ruling Break instructions Labor laws Company policy 15

16 Advantages Real time information on All activities in/around the shop Cost of labour 100% flexibility in use Small vs big shops Easy changable per hour/day/week Automatic & uniform rules for everyone Easy to adjust with big changes New budgetts New rules 16

17 Results working with WFM >5% reduce personnel cost Increasing turnover More information/control Higher scores on service 17

18 Think different: use WFM and make fans of your clients! 18

19 More information? Plus Retail Yvo Smit, Plus Retail, De Vries WFM Oliver Huber, plan people smarter Deutscher An Info Support Supermarkt International Kongress Group 6 Juni Company

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