Tenant and Resident Participation Survey

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1 Tenant and Resident Participation Survey Please provide your contact details so that we can keep you informed about tenant participation developments in your area. Name Address address Telephone number When completed, please return to: Jennifer Ferguson Tenant and Resident Participation Officer Samaritan House 79 Coplaw Street GLASGOW G42 7JG Telephone: Fax:

Name Address Email address Telephone number When completed, please return to: Jennifer Ferguson Tenant and

2 If you are a tenant of, an owner of a property factored by the Association or an owner living in Govanhill or Merrylee we would like to hear from you regarding the housing issues you are concerned about and the way in which you would like us to communicate with you or involve you in the future. I would be very grateful if you would complete the enclosed form and return it to our Tenant and Resident Participation Officer, Jennifer Ferguson, at your earliest convenience. Your assistance is very much appreciated. 1. Do you live in Govanhill or Merrylee? (Please tick) Govanhill Merrylee 2. Please tell us about your tenure. (Please tick) I am a tenant of Govanhill Housing Association I am an owner receiving Factoring Services from I am an owner not receiving Factoring Services from 3. What kind of issues are you most interested in? (Please tick all that apply) The relationship between the Association and tenants/residents in relation to equalities, complaints, participation and influence. The neighbourhood and community including tenancy enforcement, estate management and anti-social behaviour. The quality of the properties in relation to repairs and maintenance, improvements and energy efficiency. The ease of access to housing and support such as completing housing applications and help to remain in your tenancy. Rents and service charges including our ability to reduce lost rental income due to rent arrears and empty properties and the quality of our services If, please specify:

I would be very grateful if you would complete the enclosed form and return it to our Tenant and Resident Participation Officer, Jennifer Ferguson, at your earliest convenience.

3 4. We like to keep tenants and residents informed of our services and activities. How would you prefer to receive information? (Please tick all that apply) Face to face at our offices or at home Letter Telephone call Text Newsletter If, please specify: Public meeting Website Tenants handbook Open Day/event Tweet 5. How would you like to be able to make your views known to the Association? (Please tick all that apply) Face to face at our offices or at home Letter Telephone call Text If, please specify: Newsletter Group or Public meeting Make an enquiry via our website Tweet

Website Tenants handbook Open Day/event Tweet 5. How would you like to be able to make your views known to the Association?

4 6. About our website Please tick Yes No a. Do you know the Housing Association has a website? b. Have you visited it? c. If Yes, was it easy to find the information you want? d. If No what information were you looking for : e. Would you like us to provide additional information or services on our website? f. If Yes please specify: 7. We aim to offer regular information sessions for tenants and residents. Please tick any that you would be interested in attending. The Scottish Social Housing Charter Rent Arrears Tenant & Resident Participation Strategy Anti-social Behaviour Welfare Reform House Letting Repairs and Maintenance 8. We will be carrying out consultation on the following policies next year. Please tick any that you would like to have your say on. Tenant & Resident Participation Strategy House Letting Repairs and Maintenance

We aim to offer regular information sessions for tenants and residents. Please tick any that you would be interested in attending.

5 9. Your involvement Please tick Yes No a. Would you like to be informally involved with the Housing Association through a Tenants Panel? This is a pool of people who have agreed to be called upon to give their views, for example, by text or . b. Would you like to support or get involved in a local group such as a Tenants and Residents Association or a block committee? Please feel free to provide additional comments below:

This is a pool of people who have agreed to be called upon to give their views, for example, by text or

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