Domain Central Reseller Billing 4.2

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1 Domain Central Domain Central Reseller Billing 4.2 Getting Started - Resellers Guide Revision (c)

2 2 Contents Preface 3 Documentation Conventions...3 Typographical Conventions...3 Feedback...4 Introduction 5 System Prior Configuration 8 Configuring Order Flow...9 Preparing Delegated Plans...9 Preparing Notifications...9 Configuring Payment Processing...10 Configuring Online Store...10 Configuring DC Reseller Billing Branding Template...11 Preparing Reseller Template 12 Adding Reseller Template...13 Delegating Service Plan...14 Managing Privileges...15 Adding Required Parameter...16 Preparing Reseller Service Plan 17 Adding Domain Up-sale Plan...18 Making Reseller Service Plan Displayed in Online Store...18 Reseller Financial Activity 20 Privileges List 24

3 3 C H A P T E R Preface Documentation Conventions Before you start using this guide, it is important to understand the documentation conventions used in it. Typographical Conventions Formatting convention Type of Information Example Special Bold Items you must select, such as menu options, command buttons, or items in a list. Titles of chapters, sections, and subsections. Go to the Resources tab. Refer to the Managing Your Account chapter. Italics Monospace CAPITALS KEY+KEY Used to emphasize the importance of a point, to introduce a term or to designate a command line placeholder, which is to be replaced with a real name or value. The names of commands, files, and directories. Names of keys on the keyboard. Key combinations for which the user must press and hold down one key and then press another. Type a placeholder into the From field, e.g. payflow.verisign.com SHIFT, CTRL, ALT CTRL+P, ALT+F4

4 Preface 4 Feedback If you have found a mistake in this guide, or if you have suggestions or ideas on how to improve this guide, please send your feedback to Please include in your report the guide's title, chapter and section titles, and the fragment of text in which you have found an error.

5 5 C H A P T E R 1 Introduction DC Reseller Billing delivers a flexible architecture which can support multiple reseller models. These models differ by required configuration efforts, reseller branding capabilities, provider-to-reseller billing scheme, and domain registrars relationships. Some hybrid models can also be supported.! Power Reseller. Most customizable reseller model. Power Reseller operations are eventually the same as those of provider. Power Resellers purchase bulk of resources (traffic, disk space, IP-addresses) from the service provider and package and price them according to their needs. Power Resellers create their own service templates and service plans. Power Resellers use their own merchant accounts and registrar relationships and have a direct billing relationship with their customers. Power Resellers have the ability to customize the DC Reseller Billing Online Store to serve their branding needs. Power Reseller configuration is the same as of provider. For detailed information on configuring Power Reseller, refer to the set of DC Reseller Billing 4.2 Getting Started documents.! Quick Start Resellers. Turnkey reseller model. Quick Start Resellers enroll using the Provider's Online Store. Once enrolled, they can begin to market hosting plans that are delegated to them by the Provider. Delegated plans have pre-configured pricing, description, and refund setting. Quick Start Resellers are not allowed to modify plans structure (add, configure, or remove subscription periods or resources), but they are allowed to adjust prices, description, and refund settings. Quick Start Resellers purchase plans and resources as they are used by their customers and make money on the margin between the wholesale price (charged by the service provider) and retail price configured by them. Quick Start Resellers use their own merchant accounts and have a direct billing relationship with their customers. If allowed by provider, Quick Start Reseller can use external resources, for example registrar account. Quick Start Resellers have the ability to customize the DC Reseller Billing Online Store to serve their branding needs. Power Reseller and Quick Start Reseller services resale scheme. Figure 1: Power Reseller and Quick Start Reseller services resale

6 Introduction 6! Agent. The simplest reseller model. Agents sell delegated plans at the prices assigned to them by the Provider. Agents operates through provider's merchant account only. The Provider charges the customers and pays the Agent a margin based on collected revenues. Agents have the ability to brand the DC Reseller Billing Online Store. Agent Reseller service resale scheme. Figure 2: Agent Reseller service resale In this document we consider configuring Quick Start Reseller model. The following steps are necessary to configure reseller account: 1 Prepare and configure order flow for reseller. DC Reseller Billing has several default order flow templates. To prepare and configure order flow template for reseller you can use the same as your order flow template or copy and configure it as required by reseller. For detailed information on configuring order flow, refer to the Configuring Order Flow section (on page 9) further in this guide. 2 Prepare delegated plans. You can configure separate service plans for reseller with special prices and never sell these plans to your customers. Another way is to create promotion and assign it to reseller customer class. On registration reseller gets a promotion code, and buys service plans on discounted prices. Reseller is allowed to adjust prices and resources included amount in both cases. For detailed information on configuring service plans, refer to the Preparing Delegated Plans section (on page 9) further in this guide. For detailed information on promotions, refer to the DC Reseller Billing 4.2 Getting Started - Discounts, Promotions, and Campaigns guide. 3 Prepare notifications. Resellers get notification templates, which have the Visible to Reseller check box selected. It could be your templates or specially created for reseller. Make sure that company specific information (name, address, telephone number and etc.) is replaced with placeholders. It is recommended to use DC Reseller Billing set of default notification templates. If reseller tries to edit such notification template, he gets a copy and can use it further. For detailed information on configuring notifications, refer to the Preparing Notifications section (on page 9) further in this guide.

7 Introduction 7 4 Configure payment processing. You can allow reseller to setup and use own merchant account or operate through provider's account. After reseller account is created, payment processing settings are configured to use provider's account (if allowed by provider) or not configured. To allow reseller use provider's processing center account, select the Allow resellers use provider's Merchant Account check box for each association between processing center and payment system. For detailed information on configuring processing centers, refer to the Configuring Payment Processing section (on page 10) further in this guide. 5 Configure Online Store. Create online store template with neutral branding (logo, colors, styles, text messages) specially for reseller. When new reseller enrolls, he is able to apply own branding and make it look and feel according to his corporate standards. For detailed information on configuring online store, refer to the Configuring Online Store section (on page 10) further in this guide. 6 Configure DC Reseller Billing branding template. Branding template contains set of resources for creating reseller subscription in external system, for example PEM OSS. This subscription will be used for providing branding services and may include such resources as number of accounts, subdomains, available IPaddresses and the like. For detailed information on configuring branding template, refer to the Configuring DC Reseller Billing Branding Template section (on page 11) further in this guide. 7 Configure reseller service template. Reseller template is a centre of the reseller subsystem. It serves as a basis for service plans offered to potential resellers. Reseller template includes a number of pre-configured DC Reseller Billing entities, such as delegated service templates, delegated service plans, order flow template, privileges, parameter required by external systems and online store. For detailed information on configuring reseller service template, refer to the Preparing Reseller Template chapter (on page 12) further in this guide. 8 Create reseller service plan. Preparing reseller service plan requires the following prior configuration to be done: credit terms, statement cycle, customer class, service terms, sales categories, plan category, subscription period and up-sales. For detailed information on configuring service plans, refer to the Preparing Reseller Service Plan chapter (on page 17) further in this guide. 9 Adding domain up-sale plan. Reseller service plan requires domain service plan be configured as up-sale. The domain name is used as reseller subscription name. For detailed information on configuring up-sale plans, refer to the Adding Domain Upsale Plan section (on page 18) further in this guide. 10 Publish reseller service plan. To make reseller service plan available to customer in online store it has to be "published", included in a sales category, and the sales category has to be listed in an online store hosting screen. Up-sale plan is to be included in one of existing domain sales categories, and the sales category is to be listed in an online store domain screen. For detailed information on publishing reseller service plan, refer to the Making Reseller Service Plan Displayed in Online Store section (on page 18) further in this guide. 11 Test your Reseller Account. After publishing reseller service plan, test whether new reseller can enroll through online store, and is allowed creating own customer. As a result, when new reseller enrolls, he gets sets of pre-defined and pre-configured services and settings. Namely, set of delegated plans, configured payment processing settings, notification settings and privileges.

8 8 C H A P T E R 2 System Prior Configuration In this chapter we consider system prior configuration to be done before creating reseller service template. In This Chapter Configuring Order Flow...9 Preparing Delegated Plans...9 Preparing Notifications...9 Configuring Payment Processing...10 Configuring Online Store...10 Configuring DC Reseller Billing Branding Template...11

9 System Prior Configuration 9 Configuring Order Flow DC Reseller Billing has several default order flow templates. Order flow template defines reseller operations allowed by provider. Reseller may require limited order flow. For example, if reseller is not intended to process credit card payments, he can be assigned order flow without credit card processing. In this case reseller still is able to process credit card payments manually. Used order flow is not related to whether reseller uses own merchant account or provider's one. For detailed information on configuring order flow templates, refer to the DC Reseller Billing 4.2 Getting Started - Order Processing guide. Preparing Delegated Plans Creating and configuring delegated plans is the same as of usual service plans. Create and configure resource rates for delegated plan. To delegate service plan to reseller include it in the Delegated Plans tab of reseller service template. Note: if provider delegates domain service plan, his registrar account is used for registering domains. If reseller will sell own domain plans, reseller's registrar account is used. For detailed information on configuring service plans, refer to the DC Reseller Billing 4.2 Getting Started - Service Plans guide. Preparing Notifications Reseller gets the set of notification templates. Also reseller gets sending settings defined in order flow template, service plans, and event handlers. Reseller is copied all notification settings of provider, except notification settings (configured in Communication Director > Notification Manager > Settings submenu of Navigation tree). Namely, notification schedules, limit notifications, notification documents conversion command. Reseller can edit notification template, in this case he gets a copy of it and can use it further. Reseller is not allowed editing notifications used in event handlers, but can deactivate these notification templates. For detailed information on configuring notifications, refer to the DC Reseller Billing 4.2 Getting Started - Notifications guide.

10 System Prior Configuration 10 Configuring Payment Processing You can allow reseller to setup and use own merchant account or operate through provider merchant account. Make sure, that the list of associations between processing centers and payment systems is configured in the Payment Systems Settings submenu of Navigation tree. Select Reseller Default check boxes for associations to be copied to reseller. Reseller can configure default associations or add own ones. To allow reseller to use provider's processing center account, select the Allow reseller use provider's Merchant Account check box for each association. The table below describes four possible combinations of parameters Reseller Default and Allow reseller use provider's Merchant Account values: Reseller Default Allow reseller use provider's Merchant Account Description Yes Yes The association is copied to reseller. Reseller is allowed to use own or provider's account of specified processing center. Yes No The association is copied to reseller. Reseller can only use own account of specified processing center. No Yes The association is not copied to reseller, but he can add it. Reseller is allowed to use own or provider's account of specified processing center. No No The association is not copied to reseller, but he can add it. Reseller can only use own account of specified processing center. For detailed information on configuring payment processing, refer to the DC Reseller Billing 4.2 Managing Processing Centers guide. Configuring Online Store DC Reseller Billing online store is web-based application for selling services. Provider creates online store with neutral branding for reseller. An online store is included in a reseller service template. When reseller enrolls, he gets the pre-configured online store and may configure it further at own discretion. For detailed information on configuring online store, refer to the DC Reseller Billing 4.2 Online Store guide.

11 System Prior Configuration 11 Configuring DC Reseller Billing Branding Template Branding template is used to create branding subscription in PEM OSS. Include following resources necessary for creating reseller subscription in branding template in PEM OSS:! Additional Staff Members,! Apache Webhosting,! Backup management,! Branding access points,! Client accounts,! Crontab Manager,! DNS hosting,! Diskspace [Unix],! Domains,! FTP,! File Manager,! IP addresses,! Log Manager,! Multimedia archive,! MySQL databases,! PostgreSQL databases,! Subdomains,! Traffic [Unix]. For detailed information on configuring branding template, refer to PEM OSS documentation.

12 12 C H A P T E R 3 Preparing Reseller Template Reseller template is a basis for service plans offered to potential resellers. Reseller service template is to be based on RESELLERGATE. Preparing reseller template comprises of following stages:! Creating reseller template.! Delegating service plan to reseller template.! Adding privileges.! Adding required parameter to reseller template. In This Chapter Adding Reseller Template...13 Delegating Service Plan...14 Managing Privileges...15 Adding Required Parameter...16

13 Preparing Reseller Template 13 Adding Reseller Template Reseller template has several configuration parameters defining reseller default order flow, branding, and account settings:! Branding template. This is a PEM OSS hosting template. During provisioning of order placed by reseller-to-be, DC Reseller Billing creates a hosting subscription from this template. This subscription is intended as location for reseller-specific branding data, such as web site or online store.! Order flow template. This template defines the order flow to be copied to the reseller.! External provisioning template. This template defines the external system where reseller account is to be created. PEM OSS does not allow ordinary customers to resell. In order for reseller to be able to resell PEM OSS hosting subscriptions, the PEM Reseller template should be selected here. If resellers are not to resell PEM OSS hosting plans, the option can be left blank. To add a reseller template: 1 Open the Product Director > Plan Manager > Service Templates submenu of the Navigation tree. The list of configured service templates appears. 2 Click Add New Service Template. The adding new service template wizard starts. 3 Select the Resellers Management service from the Service Gates group. 4 Click Next >> to proceed to the next wizard step. Fill out the form:! Type a name of the new template into the Name field.! Type a new template version into the Version field. For example, "1". Versions are for your convenience only.! Select the Active check box to make the template active and available for inclusion in service plans. It is recommended leaving template inactive until it is fully configured. If the template was made inactive while being used in a service plan, the plan gets disabled by template as well.! Click [...] to the right of the Branding Template field. From the window that opens, select a branding template to use. Note: PEM OSS has special resources that control ability of an account to have child accounts, i.e. they control ability of the account to operate as reseller. If branding template is a PEM OSS hosting template, make sure these resources are included in it. Refer to PEM OSS documentation for description of these resources.! Click [...] to the right of the Order Flow Template. From the window that opens, select an order flow template to use.! Select the Copy Fraud Filter Settings check box to make your fraud screening settings copied to reseller. This greatly speeds up fraud screening configuration by reseller as he would do only slight modification of already configured settings.! Click [...] to the right of the External Provisioning Template field. From the window that opens, select an external provisioning template to use.

14 Preparing Reseller Template 14! Click [...] to the right of the Reseller Store field. From the window that opens, select an online store to be delivered with reseller subscription. For prior configuration of the reseller online store, refer to the DC Reseller Billing 4.2 Online Store guide. Click Save to finish creating the reseller template. Delegating Service Plan Reseller can sell delegated plans to his customers. When a reseller account is created, delegated plans are copied to it. Reseller can redefine prices for these copies, but cannot modify structure. The original plans are not affected. To delegate a service plan to reseller: 1 Open the Product Director > Plan Manager > Service Templates submenu of the Navigation tree. The list of service templates available appears on the screen. 2 Select a reseller template by clicking on the respective link in the ID or in the Service Name column. Use search to find desired template quickly. Selected template properties appear on the screen. 3 Switch to the Delegated Plans tab. The list of delegated plans (if any) appears on the screen. 4 Click Add New Delegated Plan. The adding new delegated plan to service template dialog window is displayed. Fill out the form:! Click [...] to the right of the Service Plan field. From the window that opens, select a service plan to delegate. Attention! Though you can use subscription counter resource to limit reseller sales, it is not recommended. As now mechanism explained in the Appendix B. Reseller Financial Activity section (on page 20) is implemented to control reseller sales. If you plan to use the new feature, proceed to Promo Code field.! Click [...] to the right of the Subscription Counter Resource field. From the window that opens, select a resource that will limit the number of subscriptions to the delegated plan.! Select how the subscription resource counter controls reseller by selecting one of two options from the Count group: Number of Subscriptions - the reseller gate checks the number of active subscriptions of the reseller's customers for the controlled plan. If the number (including the subscriptions being provisioned) exceeds the purchased quantity of the control resource, provisioning fails and the reseller needs to buy additional quantity; Price of Subscriptions - use deposit resource for this type of control. The reseller gate deducts the price of the original service plan from the purchased quantity of the control resource. If the result is negative, provisioning fails and the reseller needs to buy additional quantity.! If necessary, type a promotion code into the Promo Code field. When reseller customer buys this plan, reseller gets plan resources from provider at promotion prices.

15 Preparing Reseller Template 15 5 Click Save to finish adding delegated plan to reseller service template. Managing Privileges Privilege is a collection of related methods usually grouped to comprise a single business operation, such as creating payment for the order (which besides creating a payment per se needs getting order balance and so on). Set of privileges defines reseller control panel functionality. List of reseller default privileges is copied to Privileges tab of reseller service template. To restrict reseller functionality, remove respective privilege from the list. For the list of privileges and their description, refer to the Appendix B section further in this guide. Caution! Do not remove privileges unless you are sure of sequences. To remove privilege from the list: 1 Open the Product Director > Plan Manager > Service Templates submenu of the Navigation tree. The list of service templates available appears on the screen. 2 Select the service template you have created for reseller by clicking on the respective link in the ID or in the Name column. Selected service template properties appear on the screen. 3 Switch to the Privileges tab. The list of privileges appears on the screen. 4 Mark privileges you want to remove, by selecting respective check boxes. 5 Click Detach Privilege to remove privileges selected.

16 Preparing Reseller Template 16 Adding Required Parameter PEM requires domain subscription to be registered along with reseller subscription. The domain service plan is to be set as up-sale to reseller plan. In order for reseller subscription to be created with proper name, the domain name should be passed to PEM in "DomainID" parameter. This parameter is assigned to reseller template. To add the DomainID required parameter to a reseller service template: 1 Open the Product Director > Plan Manager > Service Templates submenu of the Navigation tree. The list of service templates available appears on the screen. 2 Select the service template you have created for reseller by clicking on the respective link in the ID or in the Name column. Selected service template properties appear on the screen. 3 Switch to the Required Parameters tab. The list of required parameters (if any) appears on the screen. 4 Click Add New Parameter. The adding new required parameter dialog window is displayed. Fill out the form:! Input "DomainID" into the Parameter ID field.! Input "Domain name" into the Name field.! Input a free-form description of the parameter into the Description field. For example, "Specify domain name of your site, please".! Input the "Domain name" into the Type field.! Select the Required check box. 5 Click Save to finish adding the required parameter.

17 17 C H A P T E R 4 Preparing Reseller Service Plan Preparing reseller service plan comprises following steps:! Creating reseller service plan. This task requires certain prior configuration to be done: reseller service template, plan category, service terms, customer class. Service plan defines the refund policy used, subscription renewal settings and billing algorithm. These settings become subscription settings after the service plan is purchased and can be configured as necessary. Other settings, such as taxation, are defined by other DC Reseller Billing entities, such as customer class and service terms. These settings can not be configured from subscription.! Adding subscription periods. Subscription periods list defines periods with prices offered to customer when he purchases, upgrades, or downgrades a subscription to the plan.! Adding domain up-sale plan. Domain subscription has to be configured as up-sale to reseller plan. After reseller and domain subscriptions are provisioned the domain name registered is set as reseller subscription name.! Making service plan displayed in online store.to display reseller service plan in the online store it is necessary to include it and up-sale plan in the respective sales categories. Then include sales categories in the respective screens. For detailed information on creating service plan, adding subscription periods and including service plan in sales category, refer to the DC Reseller Billing 4.2 Getting Started - Service Plan guide. In This Chapter Adding Domain Up-sale Plan...18 Making Reseller Service Plan Displayed in Online Store...18

18 Chapter 4: Preparing Reseller Service Plan 18 Adding Domain Up-sale Plan The subscription has to be assigned with a unique name so that reseller can manage and brand it. Subscription name is a domain name registered with domain subscription. Domain service plan should be set as up-sale for reseller service plan. The service template of domain service plan is to be created on domain gate. Domain service plan should be included in the respective domain sales category. The list of service plan upsales is defined by up-sale categories assigned to it. Each of DC Reseller Billing sales categories included in the Up-sales tab of service plan becomes up-sale category. For detailed information on creating service plan and adding up-sale categories, refer to the DC Reseller Billing 4.2 Getting Started - Service Plans guide. Making Reseller Service Plan Displayed in Online Store Generally, hosting ordering wizard comprises three steps: selecting hosting, selecting domain, and checkout. To make reseller service plan displayed in online store, it is necessary to include sales category the plan belongs to into respective hosting screen. Up-sale sales category has to be included into domain screen of the same usage scenario. If you want to sell reseller plan with an existing usage scenario, include its sales category into respective hosting screen (based on the HOSTING template), include up-sale service category into respective domain screen (based on the DOMAINSEXTENTION template). Otherwise, create a new screens and make separate usage scenarios based on them. Note: for more information on configuring screens and usage scenarios, refer to the DC Reseller Billing 4.2 Online Store guide. To make a reseller service plan displayed in online store : 1 Make sure the service plan has the Published check box selected. 2 Open the Product Director > Online Store Manager > Screens submenu of the Navigation tree. The list of online store screens appears on the screen. 3 Select the reseller hosting screen by clicking on the respective link in the Screen ID or in the Title field. Selected screen properties appear on the screen. 4 Switch to the Parameters tab. The list of screen parameters appear on the screen. 5 Select the CATEGORY_LIST_ID parameter by clicking on the respective link in the Parameter Name or in the Value field. Selected parameter properties appear on the screen. 6 Click Add Categories. The list of categories available appears on the screen. 7 Select respective check box of reseller sales category. 8 Click Add to add selected category to the screen.

19 Chapter 4: Preparing Reseller Service Plan 19 9 Open the Product Director > Online Store Manager > Synchronization Settings submenu of the Navigation tree. 10 Click Synchronize. The same procedure is to be performed for up-sale domain sales category (screen based on the DOMAINSEXTENTION template). To test reseller account, proceed to online store. Subscribe to newly created reseller service plan. Proceed with procedure described in the DC Reseller Billing 4.2 Getting Started with Reseller guide.

20 20 A P P E N D I X A Reseller Financial Activity In this section we will consider services resale schemes for delegated and non delegated service plans. Resale of delegated service plans. Depending on whether reseller uses own merchant account or operates through provider's account, the services resale scheme is different. The following parameters define reseller resulting balance:! (+) Current balance is the sum of all reseller open payments.! (-) Not Invoiced purchases is the total by all services reseller has purchased from provider (at wholesale price).! (+) Payments processed through provider is the total by all payments processed through provider's merchant account. Provider may charge every transaction for a financial charge.! (+) Available credit limit defines the credit reseller is given for sales on trust. Depending on provider services provisioning terms, it may be zero to positive.! Available Balance is the sum of all four parameters. "+" or "-" before the parameter name defines whether the parameter value is added or subtracted from the available balance.

21 Appendix A: Reseller Financial Activity 21 Resale through provider's merchant account Figure 3: Delegated plan resale scheme (provider's merchant account is used) 1 Customer places order. 2 Reseller approves order. 3 Customer pays through provider's merchant account. 4 Provider receives money and increases the payments processed through provider amount (financial charge is included). 5 Reseller approves subscription provisioning. 6 Provider verifies if reseller available balance is positive. If so, provider starts services provisioning and increases the not invoiced purchases amount. 7 Reseller provisions services. 8 Customer receives provisioned services. On the billing date reseller is credited. The sum of credit memo is equal to payments processed through provider amount.

22 Appendix A: Reseller Financial Activity 22 Resale through reseller merchant account Figure 4: Delegated plan resale scheme (reseller's merchant account is used) Stating condition: reseller tops up his balance and/or has a credit limit. 1 Customer places order. 2 Reseller approves the order. 3 Reseller charges customer. 4 Reseller receives money. 5 Reseller requests services from provider. 6 Provider verifies if reseller available balance is positive. If so, provider starts services provisioning and increases the not invoiced purchases amount. 7 Reseller provisions services. 8 Customer receives provisioned services. On the billing date reseller is invoiced for the not invoiced purchases amount.

23 Appendix A: Reseller Financial Activity 23 Resale of non delegated service plans.! Sales of non delegated service plans through reseller merchant account are not related to provider and do not affect reseller balance.! Sales of non delegated service plans through provider's merchant account are similar to sales of delegated service plans. The difference is that when provider credits reseller, instead of the margin between wholesale price and retail price, reseller gets the retail price he has set (minus financial charge if any).

24 24 A P P E N D I X B Privileges List The table below lists privileges arranged according to access rights granted. Account Management Rights ACCOUNTS_CREATE_MODIFY ACCOUNTS_VIEW_DET AR documents Management Rights Allows to create new accounts. Combined with ACCOUNTS_VIEW_DET privilege allows to modify existing accounts. Allows to view account details of customers. ARDOCS_CREATE ARDOCS_VIEW Miscellaneous Rights Allows to create, release and apply new Payments, Debit and Credit memos. Does not allow to process Payments. Allows to view Invoices, Debit and Credit Memos of customers. AUDIT PROCESS_TTS REPORTS_VIEW Notification Management Rights Allows to view modification history of the visible entities. Allows to process Trouble Tickets. Allows to view Financial Reports. COMMUNIC_MODIFY_SETTINGS COMMUNIC_MODIFY_TEMPLATES COMMUNIC_VIEW_MSG_LOG Configuration Rights Allows to create/modify Notification schedules, Limit Notifications and Distribution List's. User can activate/deactivate Message Templates, but can not modify them. Allows to view Notification Settings and create/modify Notification Templates. Allows to view Message Log in Communication Director. CONFIG_ECOMMERCE CONFIG_EXTERNAL_SYSTEMS CONFIG_FRAUD_SCREENING Allows to configure Processing Centers Settings. Also allows to specify Processing Centers is to be used to process various kinds of Payments. Allows to configure external systems (Plesk, Virtuozzo, CPanel, etc.) Allows to configure Fraud Screening.

25 Appendix B: Privileges List 25 CONFIG_MISC_ORDER_NUMB CONFIG_ORDER_PROCESSING CONFIG_SALES_FIN_SETINGS CONFIG_SECURITY CONFIG_STORE CONFIG_TTS Customer Rights Allows to configure document numbering. Allows to configure Order Queues, and Order Processing. Allows to create/modify Taxes, Tax Categories, Customer Classes and Statement Cycles. Allows to create Roles, attach/detach Privileges to Roles, attach/detach Roles to Users. Allows to configure Store settings. Allows to configure Trouble Ticket System. CUST_MAKE_PURCHASES Management Rights Allows to place orders. MANAGE_CUSTOMERS_SUBSCR MANAGE_OWN_ACCTINFO MANAGE_OWN_ACCTINFO_C MANAGE_OWN_DOMAINS MANAGE_OWN_DOMAINS_C MANAGE_OWN_FIN_INFO MANAGE_OWN_FIN_INFO_C MANAGE_OWN_SUBSCRS MANAGE_OWN_SUBSCRS_C MANAGE_RESELLERS_ORDERS Order Processing Rights Allows to activate/deactivate, upgrade and change expiration dates of subscriptions. Allows to modify Account Information and Additional Info of the Account. Allows end-user to modify Account Information and Additional Info of the Account. Allows to register, transfer and renew domains. Allows end-user to register, transfer and renew domains. Allows to manage own payment methods. Allows end-user to manage own payment methods. Allows to cancel, renew and upgrade Subscriptions. Allows end-user to cancel, renew and upgrade Subscriptions. Allows to process reseller customer's Orders. ORDERS_CREATE ORDERS_PROCESS ORDERS_VIEW Payments Processing Rights Allows to create customer's orders, close statement cycles, bill recurring fees and place upgrade orders. Usually you should use this privilege together with 'ORDERS_VIEW' privilege. Allows to process customer's orders. Allows to view customer's orders PAYMENT_METHODS_CREATE_MODIFY Allows to create/modify customer's payment methods.

26 Appendix B: Privileges List 26 PAYMENTS_PROCESS Product Management Rights Only allows to process payments. (Does not allow to create or apply payments). PRODUCT_MANAG_CONFIGURE PRODUCT_MANAG_MARKETING PRODUCT_MANAG_MODIF_PLANS PRODUCT_MANAG_VIEW_PLANS Provisioning Rights Allows to create/modify service templates, unique groups, plan categories, sales categories, resources, resource categories and units of measure. Allows to create/modify discounts, promotions and campaigns. Allows to create and modify service plans. Allows to view service plan's details. PROVISIONING_MANUAL_OPS Allows manual operations in Provisioning Manager.

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