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1 Data Breaches, Credit Card Fraud, Front Page News Are You Next? Calvin Weeks EnCE, CEDS, CRISC, CISSP, CISM Computer Forensics Manager 1

2 Home Depot Breach CBS News 2,200 stores compromised Up to 60 million customers Only 10% to 15% will see fraud activity As much as $3 billion in bogus purchases Krebs on Security Variant of the code from the Target attack Compromised CC # s were first sold on Ukraine website 2

3 Lawsuits / Lawyers and Settlements Retailers not prepared for hack attacks Companies breached include UPS, Goodwill, P.F. Chang s, Sally Beauty, Michael s and Neiman Marcus Solak et al v. The Home Depot, Inc., Case No. 1:2014-cv-02856, filed September 4, 2014 at The Eleventh Circuit, Georgia Northern District Court 3

4 How did the Breach occur? All compromises were a direct result of human failure at all levels Not one compromise has been attributed to hardware, operating system or application failures 4

5 Complaints with Loss Statistics Complaints with Financial Loss FBI Internet Crime Report COMPLAINTS WITH LOSS

6 Total Loss Statistics Total Financial Loss FBI Internet Crime Report $485 TOTAL LOSS IN MILLIONS $525 $574 $440 $460 $480 $500 $520 $540 $560 $580 $

7 Why is Data Security Important? The DATA has VALUE Many organizations feel they have nothing worth stealing or they are too small and invisible. Your data has value to an attacker. 40M records X $2/record = $80M attacker profit. 7

8 All Data Has Value Recent Breaches Goodwill (Sept stores in 20 states) Home Depot (Sept ,000,000 cards) P.F. Chang (pre-june, locations) Sally Beauty Supply (March ,000 records) Target ( ,000,000 customers data) Sony ( ,000,000 customers data) Heartland Payment Systems ( ,000,000 accounts) TJX ( ,000,000 accounts) Card Systems ( ,000,000 accounts) 8

9 Data Value 9

10 Frameworks PCI Build and Maintain a Secure Network Firewall No vendor-supplied defaults (passwords/parameters) Protect CHD Stored (at rest) Encrypted transmission across open, public networks Maintain Vulnerability Management Program Protect against malware, update AV Develop/maintain secure systems and applications Implement Strong Access Control Measures Restrict access to CHD by needto-know Identify/authenticate access to system components Restrict physical access Regularly Monitor and Test Networks Track/monitor all access to network resources and CHD Regularly test security systems and processes Maintain Information Security Policy Address information security for all personnel 10

11 Other Frameworks - NIST Critical Infrastructure Cybersecurity Table 1: Function and Category Unique Identifiers Function Unique Identifier Function Category Unique Identifier Category ID PR DE RS RC Identify Protect Detect Respond Recover ID.AM ID.BE ID.GV ID.RA ID.RM PR.AC PR.AT PR.DS PR.IP PR.MA PR.PT DE.AE DE.CM DE.DP RS.RP RS.CO RS.AN RS.MI RS.IM RC.RP RC.IM RC.CO Asset Management Business Environment Governance Risk Assessment Risk Management Strategy Access Control Awareness and Training Data Security Information Protection Processes and Procedures Maintenance Protective Technology Anomalies and Events Security Continuous Monitoring Detection Processes Response Planning Communications Analysis Mitigation Improvements Recovery Planning Improvements Communications Preventative Detective Corrective 11

12 How about Compliance? Being compliant does not mean you're secure, and being secure does not mean you're complaint The Truth About Home Depot's Security Breach: Hacking Was Easy - By Jason Abbruzzese Sep 10,

13 Established Standards Security standards began in the 50 s with the launch of the Russian Sputnik satellite In October 1967 a computer security task force was created The results of the task force was published in 1970 and was named the Rand 609 report The Rand R report was reissued on October 1979 The standards established are still the same today even as technology advances regularly 13

14 Further Established Standards Manufacturer established standards for specific products After 2001 the National Institute of Standards and Technology (NIST) expanded special publications for technology standards NIST established Information Systems Management and Operational Standards for executives 14

15 Basic Security Concept Cyber Security Operations Prevent Monitor/Detect Respond 15

16 Prevent Establish budgets Follow best practices National Institute of Standards and Technology (NIST) Obtain advance training Employ appropriate expertise Strategize to prevent every ATTEMPT 16

17 Monitor & Detect Establish centralized logging Collect logs from all systems, networks, applications and all reported issues Correlate and aggregate all logs Setup rules and signature databases for alarms and alerts Collection should have no filters Establish robust search, filtering and reporting capability Strategize to detect every ATTEMPT 17

18 Respond Establish a response capability Include members from executive, IT, HR, security, legal, public relations and others as appropriate Review reports from monitoring activities Meet regularly to make informed decisions Strategize to respond to every ISSUE Making an informed decision to do nothing is acceptable 18

19 IT/Security Operational Model 19

20 IT/Security Operational Model 20

21 Security & Risk Assessments Vulnerability Assessments and Penetration Testing are technical options, but do not go far enough Just because you are vulnerable and your system and networks can be compromised does not address the business question of what is the priority A properly performed security & risk assessment will help you set priorities that match business goals and objectives 21

22 The Experts IT Professionals will help keep your systems and networks up and running Security Professionals will help keep your systems and networks protected Computer Forensics Professionals will help respond and investigate issues involving technology for HR, Legal and executive purposes 22

23 IT Professional vs. Forensic Examiner IT Professional training does not include handling of evidence Primary focus is keeping system up and running Can be witness on system, network, internet operations Not trained or prepared to testify as an expert Forensic Examiner understands the rules of evidence Primary focus are collecting, preserving and examining relevant data Can provide assistance with technical legal strategies Trained and prepared to testify as an expert 23

24 Examples IT Professional vs. Forensic Examiner A police officer s daily work involves knowing, understanding and applying laws, but that does not make them an attorney. A bookkeeper knows the accounting of their books and how to apply accounting practices everyday, but this does not make them a CPA. An IT Professional knows how to setup, operate and maintain computer and network systems, but this does not make them qualified to investigate and testify, nor should they. 24

25 Computer Forensics vs E-Discovery e-discovery is Electronic Discovery Production of known responsive info for litigation Indexed database searching and filtering Provides data statistics Also refers to Federal Rules of Civil Procedures, Process or Service Computer Forensics Investigation and recovery of relevant info Provides the details in context Provides transactional details Scientifically supports or disputes statements made by parties Identifies and demonstrates facts about the activities found on a computer or electronic device 25

26 Example: Business Sale Made-up A business owner discussed the sale of his business over public internet . An offer to sell was made in the amount of $1,000,000. After several months without a deal, the purchaser sued and as evidence produced a PRINTED copy of a reply from the seller asking to sell the business in the amount of $100,

27 Example: Employee Non-Compete Our client had purchased a business and agreed to employ the previous owner as a sales executive. After a year the CEO suspected that the sales executive was funneling clients and work to a competing business, but had no proof. The difficulty was that as the sales executive it was their job to contact clients and nothing was in her company s showing any suspicious activity. 27

28 Example: Classified Restrictions Our client was in civil litigation for misappropriation of federal funds of more than $1.5 million by the CEO and spouse that was the CFO of a public/private/research program. Attorneys needed all of the s and files collected to review for financial activities and communications. 28

29 Classified Experience Designed, engineered and implemented systems, networks and applications in a Top Secret Classified DoD facility Applying concepts and standards introduced in the presentations met with 100% security compliance Responsible for 35 systems Part of a team of 8 engineers Project consisted of 35 professionals in one facility and another 15 in another location 29

30 My Classified Experience In two years, two attempts were made to compromise Top Secret Systems. If it were not for the established monitoring to detect activity, the attacks would have been successful. Not because security was not applied, but because of unknown vulnerabilities of the OS. These attempts shutdown all operations of more than 135 people for more than three weeks. DoD has the money to sustain this kind of operations, but businesses cannot afford this level of response to compromises, much less only unsuccessful attacks. 30

31 Lesson Learned Once you consider the extremity of operating like a DoD classified facility then other discussions can take place. If you can quantify your IT and security operations then a declarative value can be placed on attempts and compromises. Insurance companies can now have a third party assess the security compliance and capabilities of organization to begin serious cyber loss coverage. 31

32 Conclusion Cyberthreats and cyberattacks have increased dramatically over the past several years. They have exposed sensitive personal and business information, disrupted the critical operations of institutions, and imposed high costs on the economy and business operations. That is why it is imperative that companies stay informed about the continuously changing forms of cyberthreats and develop appropriate, cost-effective controls to safeguard their businesses. 32

33 Questions? This presentation is presented with the understanding that the information contained does not constitute legal, accounting or other professional advice. It is not intended to be responsive to any individual situation or concerns, as the contents of this presentation are intended for general informational purposes only. Viewers are urged not to act upon the information contained in this presentation without first consulting competent legal, accounting or other professional advice regarding implications of a particular factual situation. Questions and additional information can be submitted to your Eide Bailly representative, or to the presenter of this session. 33

34 Data Breaches, Credit Card Fraud, Front Page News Are You Next? Calvin Weeks

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