Using SUSE Linux Enterprise to "Focus In" on Retail Optical Sales

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1 Using SUSE Linux Enterprise to "Focus In" on Retail Optical Sales Patrick Mullin Scott Steele Senior Technical Specialist SUSE Consulting Point of Sale Manager National Vision, Inc.

2 Agenda 2 Introduction to National Vision Past National Vision Retail Environments Present National Vision Retail Environment Future National Vision Retail Environment SUSE Consulting

3 Introduction to National Vision

4 National Vision Introduction 4 National Vision, Inc. (NVI) is the fourth largest optical retailer in the United States Operates over 750 retail locations in US Employs over 6,000 employees

5 Past National Vision Retail Environments

6 National Vision Past Prior to 2009, a typical store consisted of: A single SCO OpenServer InterBase Database In-house Application About users working on 5-7 Point of Sale (POS) workstations Generic PC hardware from various vendors (Lenovo, HP, Dell) Windows XP with Terminal Emulation Software Completely unmanaged

7 National Vision Past Pain Points Server Performance Server Downtime 158 Store Servers crashed in one year (~3 per week) Each down server has to be shipped to Datacenter, reimaged and shipped back to store (~48-72 hours total return time per server) Database Corruption 7 Legacy operating system technology unable to take advantage of current hardware Legacy database engine (Interbase)

8 National Vision Past SUSE Linux Enterprise Point of Service Implementation In 2009, NVI ported their in-store application to SUSE and replaced database with MySQL Teamed up with SUSE Consulting to deploy SUSE Linux Enterprise Point of Service 10 SP1 Central Administration and Build Server HA Branch Servers in Store on generic workstation hardware ZENworks Linux Management to manage servers SLEPOS workstations managed via custom scripts Nagios to monitor * See Session CAS1381 Build with SUSE Studio, Deploy with SUSE Linux Enterprise Point Of Service and Manage with SUSE Manager 8

9 National Vision Past SUSE Linux Enterprise Point of Service Benefits 9 Centralized and consistent POS image build process to support store POS devices Keep in-store systems updated and running seamlessly Eliminate performance issues on existing POS systems Ease the deployment of updates to the POS environment Improve end user experience

10 National Vision Past SUSE Linux Enterprise Point of Service 10

11 SUSE Success 11 NVI decided to migrate from Windows devices because SUSE Linux Enterprise Point of Service was: Faster to build and deploy Faster to re-image POS devices in-store Easier to maintain on day to day basis Has better licensing and support options More stable More secure

12 Present National Vision Retail Environment

13 National Vision Current 13 In 2012, NVI replaced their in-store POS application with a centralized, Windows based application NVI wanted to keep the features of SUSE Linux Enterprise Point of Service, but: In-store servers were no longer required for POS application NVI wanted to reduce server management POS workstations were more desktop than registers NVI needed a more robust POS device management platform Application install/uninstall and status reporting Inventory Patch management Imaging Function with limited bandwidth

14 National Vision Current In 2013, NVI migrated existing SUSE Linux Enterprise Point of Service 10 SP1 infrastructure to a serverless environment consisting of: 14 SUSE Linux Enterprise Desktop 11 SP2 rdesktop connection to POS Application LibreOffice Mozilla Firefox ZENworks Configuration Management 11 SP2

15 National Vision Current 15 Key business drivers for migration Standardize POS platform management Reduce store hardware footprint Simplify workstation management Upgrade to latest supported Linux platform Mozilla Firefox-17.x to support internal Portal Kernel drivers Video/CPU Security patches

16 National Vision Current 16

17 National Vision Current NVI's SUSE Linux Enterprise Desktop 17

18 Total Store Device Management Powered by Novell ZENworks 18 Automated store device life cycle management: OS deployment Configuration management Software distribution Remote management Power management Leveraging: Location awareness with bandwidth control retail aware Platform freedom of choice Internet-friendly from console to managed device

19 Web Based Management of All POS Devices 19

20 ZENworks Linux Package Management 20

21 ZENworks Linux Patch Management 21

22 ZENworks Configuration Management 22 Linux Desktop Imaging

23 ZENworks Linux Inventory Reports 23

24 Future National Vision Retail Environment

25 Future 25 In the near future, NVI will replace existing store rdesktop RDP sessions to POS application with a Citrix XenApp Solution Benefits of Citrix ICA client on SUSE Linux Enterprise Desktop Provide best user experience to POS Application Support low bandwidth and high latency WAN connections Controlling and encrypting access to data and applications Simplifying and automating the process of delivering or updating applications Using Citrix integrated tools and infrastructure to control, measure and monitor performance Better POS application Business Continuity

26 Future POS Environment 26

27 SUSE Consulting

28 SUSE Consulting Categories Meeting Your Needs 28

29 SUSE Consulting Solutions 29

30 30 Corporate Headquarters (Worldwide) Join us on: Maxfeldstrasse Nuremberg Germany

31 Unpublished Work of SUSE. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary and trade secret information of SUSE. Access to this work is restricted to SUSE employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of SUSE. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. SUSE makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for SUSE products remains at the sole discretion of SUSE. Further, SUSE reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All SUSE marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.

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