Marriott International. Michael Jozaitis Manager, SEO Strategy Marriott Digital Services (MDS)
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1 Marriott International Michael Jozaitis Manager, SEO Strategy Marriott Digital Services (MDS) 1
2 A Little About Me Agency side for 6 years before going in-house All I ve ever done is search marketing Beyond SEO, background in SEM, Social and Analytics Joined Marriott International so I could focus on one discipline Dual role: hotel SEO & platform enhancement Technical and local SEO are my passions Go easy on me This is my first industry presentation Tomorrow is my birthday 2
3 Marriott Digital Services (MDS) Marriott International s in-house digital services agency Founded in 2008 under the name Emerge Manage SEO for ~800 of Marriott International s 4,000+ hotels Team of ~30 SEO professionals Work in collaboration with Marriott International s Enterprise SEO team Service complete portfolio of hotel brands (except three) The Ritz-Carlton, JW Marriott, Edition, Autograph Collection, Renaissance Marriott, AC Hotels, Courtyard, SpringHill Suites, Fairfield Inn, Residence Inn TownePlace Suites, Marriott Executive Apartments, Marriott Vacation Club 3
4 Marriott Digital Services (MDS) Opt-in, cost recoverable model We do not take a profit Every dollar taken in must be invested back into the program Two teams Account Management: North America, Global and Luxury/Lifestyle Clusters Operations (where I live) Comprehensive SEO program Program goal: drive organic search visits, room nights and revenue for hotels 40+ deliverables 4
5 Scaling Social for SEO at Marriott International 5 5
6 Scaling Social for SEO We all know social is critical to SEO success How do you scale for ~800 hotels? Decisions had to be made: Do we do it all? Do we outsource it? We had that moment Empower on-property hotel staff We create the SEO/social strategy We train hotels for the day-to-day Act faster + deeper domain knowledge Photo Credit: diylol.com 6
7 Scaling Social for SEO We don t: run the day-to-day Manage community Create posts Respond to reviews (part of a larger enterprise initiative) We do: Empower hotel-level marketers Advise on channel strategy Promote best practices Pull through brand strategy Audit & score channels Keep guides up to date social changes fast! Photo Credit: Keep Calm-O-Matic 7
8 Scaling Social for SEO Supported Channels Google+, Facebook, Twitter, Pinterest, Instagram & LinkedIn Each channel has a designated owner Empowered our team, created SMEs Deliverables 1. Audit: 1-10 score of quality 2. Consultation: guidance & recommendations 3. Optimization: how to increase engagement, reach & audience 4. Interaction Guides: comprehensive channel play books 5. Content Calendars: regional and community Photo Credit: omoii.com 8
9 Scaling Social for SEO So, who does what? Audit: Ops. Consultation: Acct. Mgmt. Optimization: Ops. Interaction Guide: Acct. Mgmt. Content Calendar: Acct. Mgmt. Day-to-Day: Hotels Employee Generated Content Wealth of local knowledge Bring the concierge into social Inspires content NYC Marriott Marquis: Instagram JW Marriott Cannes: Facebook 9
10 We Scaled For ~800 Hotels, And Keep Improving Our Deliverables 10 10
11 If You Only Remember 4 Things About Scaling In-House Start with a goal Process is your friend Divide and concur Always be planning (don t be Jack) 11
12 Thank You
13 Appendix: 4 Tips For Scaling In-House 13 13
14 1) Mind The Goal Digital should support a larger marketing goal Social and SEO are excellent examples Determine how to support the goal Align around joint outcomes Think and work cross-functionally Photo Credit: knjiff.com 14
15 2) Embrace Process It s not a dirty word, it s how you get stuff done Without clearly defined processes: You will not deliver consistent work Your team will not be on the same page Dedicate time to planning, testing and piloting a process before rolling it out Photo Credit: jrweston.net A process is how you operationalize a strategy 15
16 3) Divide and Conquer Don t be a Jack Divide up work by skill set and interest Empower team members to own projects Ownership = Subject Matter Expertise (SME) SME = Internal guides and thought leaders Photo Credit: plansofhope.wordpress.com 16
17 4) ABP: Always Be Planning Don t just jump into the water To be successful at scale, plan ahead: Set deliverable dates & expectations Ask, can I repeat this? (800 times?) Build a roadmap and actually follow it Always leave enough room for the new Photo Credit: prettylittlehead.com 17
18 Thank You! Michael Jozaitis 18
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