Returning from abroad

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Returning from abroad"

Transcription

1 Factsheet 25 March 2014 About this factsheet You may find this factsheet useful if you are a British citizen who has lived abroad and you are considering returning to live in the UK. It is aimed at British citizens over pension age rather than those of working age. It does not give any information about immigration status or the position of asylum seekers. See section 8 for organisations who may be able to give specialist advice in these areas. The information in this factsheet applies in England and Wales. Different rules may apply in Northern Ireland and Scotland. Readers intending to live in one of these nations should contact their respective national Age UK organisations see section 9 for details. Section 9 also has details of how to order other Age UK factsheets and information materials and the telephone numbers for Age UK Advice. If you need more detailed advice, you could contact one of the independent organisations listed in section 8. You can also ask Age UK Advice for contact details of a local Age UK advice service in the area you are returning to. Factsheet 25 March of 23

2 Inside this factsheet 1 Is a return to the UK right for you? 3 2 The Habitual Residence Test and ordinary residence The Habitual Residence Test Ordinary residence 4 3 Finance State Pensions and Winter Fuel Payments Means-tested benefits Disability benefits and Carer s Allowance Tax credits and Child Benefit 8 4 Health doctors, dentists and hospital treatment Registering with a GP practice Finding a dentist Help with health costs 11 5 Care and support at home and in care home accommodation 11 6 Housing 13 7 Useful organisations 15 8 Further information from Age UK 21 Factsheet 25 March of 23

3 1 Is a return to the UK right for you? Before returning to the UK consider why you want to return and whether your expectations will be met. If you have been absent for some time there may have been major changes in society and culture that you are not prepared for. If possible, you might want to consider spending some time in the UK before committing to moving here. A return to the UK should be planned and prepared for just as thoroughly as leaving the UK. 2 The Habitual Residence Test and ordinary residence There are two terms that crop up throughout this factsheet Habitual Residence Test and ordinary residence. Both are used to determine your eligibility for certain social security benefits and you may be asked to provide evidence that you are ordinarily resident in the United Kingdom when you seek non-emergency NHS treatment or seek care services from the local authority. The two terms are not synonymous. A summary description follows below. 2.1 The Habitual Residence Test The Habitual Residence Test (HRT) is a test to see if you normally live in the United Kingdom, the Channel Islands, the Republic of Ireland or the Isle of Man. If you have been absent from the UK and are applying for local authority housing or income-related benefits such as Pension Credit, Housing Benefit, or Council Tax Reduction you may be subject to the HRT. There is no legal definition of 'habitual residence' but there is a substantial body of case law indicating the factors that should be taken into account. Decision-makers will look at: what you have done to establish a home in the UK, before and after arrival where you expect to live in future your reasons for coming to the UK the length of time you spent abroad Factsheet 25 March of 23

4 family ties in the UK and in the country you have come from. The HRT is applied to the claimant so if you are one of a couple, decide which of you is most likely to pass the test. If you do not pass the HRT you will not be able to access housing and income-related benefits. It can take anything from a few days up to six months to pass the HRT but if it takes over three months, decision-makers should have to give convincing reasons as to why you are required to wait this long. If you have been abroad for a temporary period, or you are re-establishing ties in the UK, you may be treated as habitually resident from the first day of your return to the UK. The decision maker should consider factors like your intentions when you left the country originally (whether you intended to return at some stage), the ties and contacts with the UK that you established and maintained while you were abroad, and the strength of your intention to resettle in the UK. If you are likely to need benefits and housing as soon as you arrive in the UK think about how you would cope if you did not pass the HRT. If you apply for state benefits and are refused on the grounds that you are not habitually resident, seek advice about appealing the decision. Submit a new claim for benefit each time you are refused, and appeal every negative decision. If you end up with more than one appeal, it is likely that they will all be heard in one hearing. Taking this approach will ensure that you get your entitlement at the earliest possible date. Note: Some categories of people are exempt from the HRT including certain European Economic Area (EEA) workers (although entitlement to workingage benefits may be limited), refugees, people with humanitarian protection, and those with exceptional leave to enter or remain or discretionary leave. 2.2 Ordinary residence There is no statutory definition of ordinary residence but it refers to the place you normally live for the time being as long as there is some degree of continuity about your stay. Factsheet 25 March of 23

5 The main test is set down in Shah v London Borough of Barnet (1983) 1 All ER 226, where the meaning of the words ordinarily resident was considered. The words may be briefly summarised as referring to: An individual who is living lawfully in the United Kingdom voluntarily and for settled purposes as part of the regular order of their life for the time being, whether of long or short duration, with an identifiable purpose for their residence here which has a sufficient degree of continuity to be properly described as settled. Government guidance advises that 'ordinary residence' should be given its ordinary and natural meaning based on the facts of each case and subject to interpretation by the courts. 3 Finance Before you decide to return to the UK permanently you need to consider: Will you still get the income you receive at present when you return to the UK? Are you entitled to benefits if you return to the UK? How do prices and costs compare between countries? How will exchange rates and inflation affect your income? Can you transfer income and assets to the UK? Will your insurance policies remain valid or will you need new ones? (for example, private medical insurance, life insurance) A visit to the UK could enable you to check the prices of, for example, fuel, food, transport and housing. Returning to the UK can affect your tax liabilities. If you are or will be ordinarily resident and/or resident in the UK for tax purposes you will be liable for tax on UK income or overseas income that you bring into the UK. It is also important to find out whether you will still be liable for tax in the country you have left. For further information about income tax contact HM Revenue and Customs Residency Department (see section 8 for details). Factsheet 25 March of 23

6 3.1 State Pensions and Winter Fuel Payments The UK State Pension is based on National Insurance contributions. If you have paid contributions in more than one country you may get separate pensions from the different countries. Sometimes contributions made in a European Union (EU) country or a country with which the UK has a reciprocal agreement may help someone get a UK pension. The UK pension is payable anywhere in the world but only people living in the EEA, Switzerland or a country with which the UK has a social security agreement that includes state pensions receive the annual pension increases. If you have not been getting the annual increases, your pension will be increased to the current rate if you return to live in the UK. Contact the International Pension Centre for further information (see section 8 for details). Most people over the State Pension age for women in the UK are also entitled to a Winter Fuel Payment. These are not normally payable while you are living abroad unless you are living in an EEA State or Switzerland and have a genuine link to the UK, but will be payable if you return to the UK. Contact the Winter Fuel Payment Team at the International Pension Centre for more information (see section 8). See Age UK s Factsheet 19, State Pension, and Factsheet 1, Help with heating costs, for further information on State Pensions and Winter Fuel Payments respectively (Age Cymru produce a separate version of Factsheet 1 for Wales (1w), Help with heating costs in Wales). 3.2 Means-tested benefits You may qualify for financial assistance through benefits such as Pension Credit, Housing Benefit and/or Council Tax Reduction once you have returned to the UK. These benefits are means-tested, which means that your income and capital are taken into account when working out whether you have an entitlement. Factsheet 25 March of 23

7 There are two parts to Pension Credit and you may qualify for one or both of them. Guarantee Credit tops up your weekly income to a guaranteed minimum level set by the Government. Savings Credit is extra money for people who have an income higher than the basic State Pension or who have a small amount of capital. Housing Benefit provides means-tested help towards rent, and Council Tax Reduction can reduce Council Tax payments. Pension Credit can be claimed by people who have attained at least the State Pension age for women but from the summer of 2014 some couples may have to apply for a new benefit called Universal Credit if one member of the couple has not reached women s State Pension age. You may have to pass the HRT (see section 2.1) to claim these benefits. For Pension Credit you must also be in Great Britain when you claim. Contact The Pension Service to apply for Pension Credit (see section 8). Contact your local authority to apply for Housing Benefit and/or Council Tax Reduction. Age UK s Factsheet 48, Pension Credit, Age UK s Factsheet 17, Housing Benefit, Age UK s Factsheet 21, Council Tax Age UK s Factsheet 88, Universal Credit give more information about these benefits (in Wales, instead of Factsheet 21 see Age Cymru s Factsheet 21w, Council Tax in Wales: information about the tax and help you might get towards your bill). 3.3 Disability benefits and Carer s Allowance You may be able to claim Personal Independence Payment (PIP) if you are under 65 and you have difficulty with mobility or personal care because of a disability or illness. You may be able to claim Attendance Allowance (AA) if you are 65 or over and you have difficulty with personal care because of disability or illness. Carer s Allowance is a benefit for those who care for someone who gets AA, PIP or Disability Living Allowance (which is currently being phased out). To claim any disability benefits or Carer s Allowance you must be present and ordinarily resident in Great Britain and have been present for not less than 104 of the last 156 weeks (ie 2 out of the last 3 years) (see section 2.2 on Ordinary residence ). Factsheet 25 March of 23

8 The 104-week presence requirement does not apply for PIP and AA if you are terminally ill. If you are covered by EU rules, periods of residence in another EEA country may count as residence in Great Britain for these benefits, and reciprocal agreements with some non-eea countries contain similar rules. In some cases you may be able to rely on EU law to satisfy the 104-week presence test. Seek specialist advice if this might apply to you. There is an Age UK Factsheet on each of these benefits: Factsheet 34, Attendance Allowance, Factsheet 87, Personal Independence Payment, Factsheet 52, Disability Living Allowance and Factsheet 55, Carer s Allowance. 3.4 Tax credits and Child Benefit You may be able to claim Working Tax Credit if you are working and have a low income. You may be able to claim Child Tax Credit and Child Benefit if you have a dependent child. You need to be present and ordinarily resident in the UK to claim these benefits (see section 2.2 on Ordinary residence ). For Child Benefit the child must also be present and ordinarily resident in the UK. Tax Credits are dealt with by HM Revenue and Customs (see section 8). 4 Health doctors, dentists and hospital treatment The fundamental principle of the NHS is that no one should be denied necessary emergency NHS treatment in the UK, whether or not they are resident in the UK. However, the NHS is primarily intended for people who are living lawfully in the UK and are considered ordinarily resident. Free non-emergency NHS treatment is therefore generally restricted to people who can show they are ordinarily resident in the UK. You may be asked for some evidence a rental agreement or utility bill to show that you are settled in the UK before being accepted as a patient at a GP practice. (see section 2.2 on Ordinary residence ). Factsheet 25 March of 23

9 Note: If you take regular prescription medication, it is important to bring sufficient supplies to meet your needs until you can register with a GP practice. It will also be helpful to doctors in the UK if you can bring a copy of your current medical records (translated as necessary) with you. If that is not possible, your doctor may be willing to prepare a summary that includes key facts about your medical history, e.g. fitting of pacemaker, significant surgery, your current medical conditions and medication, and any allergies or adverse reactions to medication. 4.1 Registering with a GP practice On your return to the UK, it is important to register with a local GP practice as soon as possible. GPs act as the gateway to community-based NHS services and can, when necessary, refer you to a hospital-based consultant for further tests and treatment. You must go through your GP to be referred to a hospital-based consultant for NHS tests and treatment. If you are staying temporarily with family or friends while looking for permanent accommodation, it is possible to register as a temporary patient with a local GP practice. This is appropriate for a stay of more than 24 hours but less than 3 months. Each GP practice has a designated area agreed with NHS England, or in Wales the Local Health Board (LHB). In England from October 2014, patients will have greater choice of GP practice as all GP practices will be able to register patients from outside their designated area but this will be without any obligation to provide home visits. In-hours urgent medical care when needed at or near home for patients who register with a practice away from home will be arranged by NHS England. In England, you can call NHS England or look on the NHS Choices website for details of local GP practices. This website explains how the NHS is organised in England and allows you to search by postcode to find the GP practices and other NHS services nearest your home. Links from NHS Choices take you to the websites for the NHS in the other three nations. See section 8 for contact details. Factsheet 25 March of 23

10 In Wales, you can call NHS Direct Wales or use a search facility on their website to find details of local GP practices see section 8 for contact details. When you apply to register with a practice, you will be asked for your current address and whether you are registered with a GP practice elsewhere. Your answers may trigger the practice to ask for evidence that you are ordinarily resident in the area. You will also be asked if you have an NHS number. This has replaced the old NHS medical card. If you have kept your medical card this may be helpful, otherwise the GP practice will explain how to get your NHS number. From April 2014 patients aged 75 or over will be allocated a named GP at their practice. This GP will have overall responsibility for their care and must ensure their NHS care, and where appropriate joint packages of NHS and social care, is well co-ordinated. Age UK s Factsheet 44, NHS services explains more about registering with a GP practice in England and outlines the range of NHS services available. For the equivalent information in Wales, see Age Cymru s Factsheet 44w, NHS services in Wales. 4.2 Finding a dentist It is not necessary to go through your GP for a referral to a dentist offering NHS treatment you can approach a dentist yourself. If you cannot find a local dentist for routine NHS treatment in England, contact NHS England; in Wales contact NHS Direct Wales (see section 8). Many UK dentists have both NHS patients and private patients. Make sure the dentist is willing to treat you as an NHS patient, unless you want to be a private patient and pay private rates for your treatment. Not all treatments are available under the NHS scheme. Treatments such as tooth whitening and dental implants are not. Some treatments such as providing dentures can be offered as NHS treatment or privately. Therefore you can ask to have some treatment privately, even if you want the majority of your treatment to be as an NHS patient. If you do not have a regular dentist and need emergency treatment in England you should contact the freephone NHS 111 service; in Wales contact NHS Direct Wales. These services can advise on your best course of action or give details of the nearest dentist offering emergency or out-of-hours care. Factsheet 25 March of 23

11 As an NHS patient, you will have to pay one of three standard fees according to the type of treatment you need. For more information on dental services in England see Age UK s Factsheet 5, Dental care NHS and private treatment (or in Wales see Age Cymru s Factsheet 5w, Dental care: NHS and private treatment in Wales). 4.3 Help with health costs Most NHS services are free to everyone but there may be charges for NHS prescriptions, dental care, sight tests, glasses or contact lenses. NHS prescriptions and sight tests are free if you are aged 60 or over but you may be asked to pay for dental care, glasses or contact lenses 1. However, if you receive the Guarantee Credit part of Pension Credit you do not have to pay for dental care and are entitled to a voucher towards the cost of glasses or contact lenses. If you are on a low income but not entitled to Guarantee Credit, you may be entitled to full or partial help with these costs through the NHS Low Income Scheme. This is explained in Age UK s Factsheet 61, Help with health costs (or in Wales see Age Cymru s Factsheet 61w, Help with NHS health costs in Wales). 5 Care and support at home and in care home accommodation To receive social care you must be ordinarily resident in a particular area in the UK (see section 2.2 on Ordinary residence ). 1 NHS prescriptions are free for people of all ages who live in Wales, regardless of income or savings. People over 60 in Wales can also get free dental check-ups, though note that this doesn t include dental treatment which, for example, may be needed if the dentist identifies work that needs doing as a result of the check-up depending on your circumstances you may be asked to pay for dental treatment. Factsheet 25 March of 23

12 If you are returning to the UK in immediate need of care it is important to understand that a local authority only has a duty to assess you once you are present in person and that they may not have a duty to provide long-term care services following this assessment. This means that it is often difficult to arrange publicly funded care before you return because a local authority will usually want to assess you in person. In addition, unless you can demonstrate the required connection to an area and that you meet the local eligibility criteria, a local authority may conclude it has no duty to provide long-term care for you. This is likely to be a particular problem if you are in need of residential care. Given the initial potential uncertainties of establishing your rights to long-term care provision before you establish yourself in the UK it is necessary to plan ahead. You might, for example, return to the UK and privately place yourself in care home accommodation temporarily to establish your ordinary residence and then request a needs assessment from the local authority covering that area. Where ordinary residence has been established the local authority has a duty to carry out an assessment of needs when requested and may, for example, recommend the provision of care home accommodation to meet the identified eligible needs. However, it may not agree with your wishes and its assessment outcome may result in a recommendation for a different type of service, or it may conclude that your needs do not meet their eligibility criteria. In this case it should provide you with support and information to assist you to meet your own needs. Age UK s Factsheet 41, Local authority assessment for community care services summarises the ordinary residence guidance for England. It also outlines your rights to social services following a needs assessment. For equivalent information in Wales, see Age Cymru s Factsheet 41w, Local authority assessment for community care services in Wales. Factsheet 25 March of 23

13 Age UK s Factsheet 6, Finding help at home provides general information about services that may be available for people in their own homes. These may be obtained privately or provided by local authority social services departments. The type of help available, and how much is charged for it, can vary considerably between local authorities. See Age UK s Factsheet 46, Paying for care and support at home for more details. In Wales, see Age Cymru s equivalent factsheets 6w and 46w. If you think you need residential care to be provided by social services they will assess you and decide whether they think you need a care home or whether other options could meet your identified needs. These might include help at home or some form of sheltered housing. If you need a care home there are national rules that set out whether you must pay for it yourself or whether the local authority should pay some or all of the cost. If the local authority is involved in your care home provision it will carry out a means test based on these rules. Details of the rules are in Age UK s Factsheet 10, Paying for permanent residential care (or in Wales, Age Cymru s Factsheet 10w, Paying for permanent residential care in Wales). If a qualified (registered) nurse needs to be involved in providing some of your care, the NHS will pay for the time spent by the nurse. This may be in a care home or in your own home. In a case where it can be shown that you have a high level of need that is primarily health related (a primary health need ), the NHS has a duty to fund the entire cost of your care. For further information about the process for deciding whether the NHS is responsible for meeting the cost of your long-term care needs see Age UK s Factsheet 20, NHS continuing healthcare and NHS-funded nursing care (or in Wales, Age Cymru s Factsheet 20w, NHS continuing healthcare and NHS-funded nursing care in Wales). 6 Housing Your choice of accommodation may depend on your financial situation, personal preferences and what is available in the area you want to live in. Finding a suitable, permanent home may take time and you may need to stay somewhere temporarily, for example with family or friends or a short-term private rental. Factsheet 25 March of 23

14 If you are thinking about buying a property, you may choose from either suitable mainstream housing or a specialist retirement home. To find out about prices and what is available in the area contact local estate agents. You will need to calculate all the expenses involved in moving such as legal fees, Stamp Duty and survey costs. For information about retirement homes see Age UK s Factsheet 2, Buying retirement housing; for details of schemes in your preferred area contact the Elderly Accommodation Counsel (EAC, see section 8). Rented housing can be provided by local authorities (councils), housing associations or private landlords. Housing provided by councils and housing associations is known as social housing. Both social housing and some private landlords also offer specialist rented housing for older people known as sheltered accommodation. For more information see Age UK s Factsheet 64, Retirement (sheltered) housing; for details of schemes in your preferred area contact the EAC. In order to access social housing from a local authority you must pass the Habitual Residence Test (HRT) (see section 2.1). There is no general entitlement to social housing for anyone in England and Wales. Even if you pass the HRT and become eligible for housing assistance you will have to qualify for assistance according to a local authority s housing allocation scheme which describes how it prioritises people, or meet the criteria under which a statutory duty arises for households that are homeless. Increasingly, local authorities are prioritising applications for allocating their social housing to those applicants who can fulfil their residency requirements so if you are considering social housing as an option you will need to access the relevant local authority s allocation scheme. If you are eligible for housing assistance, homeless and vulnerable because of old age, mental illness, physical disability or other special reasons the local authority may then have a duty to provide you with accommodation. For more information see Age UK s Factsheet 8, Council and housing association housing. Factsheet 25 March of 23

15 The availability, standard and price of private rented accommodation can vary. You can find housing to rent by using the local press, websites or a letting agency. Most private rented tenancies are let on an assured shorthold basis which means that the landlord has the right to bring your tenancy to an end after the first six months. It is possible to negotiate a longer let directly with the landlord. You will be required to pay a deposit up-front (usually 1 or 2 months rent). Some private providers of sheltered accommodation offer assured tenancies that provide more security. For more information see Age UK s Factsheet 63, Finding private rented accommodation. You may be able to get financial assistance to help you pay some of your housing costs such as rent and Council Tax. You will have to pass the HRT to access this help (see section 6). For more information see Age UK s Factsheet 17, Housing Benefit and Factsheet 21, Council Tax (in Wales there is a separate version of the factsheet on Council Tax Factsheet 21w, Council Tax in Wales: information about the tax and help you might get towards your bill. 7 Useful organisations Care Quality Commission (CQC) The independent regulator of adult health and social care services in England, whether provided by the NHS, local authorities, private companies or voluntary organisations. The CQC website provides a wide range of useful information including registered care home inspection reports. CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA Tel: Website: Factsheet 25 March of 23

16 Care and Social Services Inspectorate Wales (CSSIW) The CSSIW oversees the inspection and regulation of care and social services in Wales. CSSIW National office, Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ Tel: Website: Carers UK National charity working on behalf of carers that offers wide range of information on carers rights and sources of help. 20 Great Dover Street, London, SE1 4LX Tel: (free call) Website: Carers Direct Web based information for carers situated on the NHS Choices website. Also offers helpline support. Tel: Website: Citizens Advice Bureau (CAB) National network of free and independent advice centres. Depending on available resources CABs may offer benefits check and help filling forms. Details of your local CAB can be found on the website. Tel: (for local contact details only not telephone advice) Website: Website: Factsheet 25 March of 23

17 Gov.uk The official government website providing information on public services such as benefits, jobs, the environment, pensions and health services. Website: Department for Work and Pensions Government department responsible for administering the social security system. Website: Elderly Accommodation Counsel Free advice on housing options for people in later life. 3rd Floor, 89 Albert Embankment, London, SE1 7TP Tel: Website: Healthcare Inspectorate Wales (HIW) HIW is the independent inspector and regulator of both NHS healthcare and independent healthcare organisations in Wales. Healthcare Inspectorate Wales, Government Buildings, Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ. Tel: Website: HM Revenue and Customs (HMRC) Deals with tax matters and information about tax and National Insurance Contributions. The Residency Department deals with those who are not resident in the UK Tel: for UK callers only Tel: for callers outside the UK Website: Factsheet 25 March of 23

18 HMRC (Tax Credits) HMRC are responsible for administering child Tax Credit and Working Tax Credit. Tel: Textphone: Website: Independent Age National charity providing information and advice on a variety of topics including social care, housing, benefits and community care. 6 Avonmore Road, London, W14 8RL Tel: Website: International Pension Centre (IPC) The IPC is part of the DWP (see above); it deals with all enquiries regarding the payment of State Pension and other benefits for those living abroad; also enquiries from those living in the UK who have lived or worked abroad. It can be accessed via the Gov.uk website. Tel: (or if dialling from abroad) Textphone: Website: Joint Council for the Welfare of Immigrants (JCWI) Independent national charity that campaigns for justice in immigration, nationality and refugee law and policy. 115 Old Street, London, EC1V 9RT Tel: Website: Factsheet 25 March of 23

19 NHS Choices NHS Choices is a comprehensive web information service to help you find and use NHS services in England, identify how you can improve and make choices about your health, manage long-term conditions and learn more about the prevention and treatment of hundreds of conditions. In Wales, equivalent information can be found on the NHS Direct Wales website see below. Website: NHS 111 NHS 111 is the number to call in England if you believe you need medical advice or help urgently but it s not a life-threatening emergency. Calls are free from landlines and mobiles and the service is available 24 hours a day, 365 days a year. You can also use the symptom-checker on the NHS Choices website if you feel unwell and would like advice on the most appropriate action to take. Tel: 111 NHS England Call NHS England if you do not have internet access to use the NHS Choices website to search for a local GP practice or dentist. Tel: (Monday Friday 8am 6pm) NHS Direct Wales You can use the NHS Direct Wales website, or telephone their helpline, to obtain contact details for your Local Health Board and local services such as GP practices, dentists, pharmacists and support groups. NHS Direct Wales can provide you with information on a range of health topics and advice about looking after your health, managing long-term conditions and the prevention and treatment of hundreds of conditions. Tel: Website: Factsheet 25 March of 23

20 Office of the Immigration Service commissioner (OISC) The Office of the Immigration Service Commissioner (OISC) website contains the register of all approved immigration advisers in the UK and this is split between not for profit and for profit advisers, so that clients can search for free services in the first instance. The register is available at : Pension Service For information about the State Pension including forecasts and how to claim your pension. Tel: Textphone: Website: Pension Service (Pension Credit) For an overview of Pension Credit, to find out if you might be eligible and how to make an application. Tel: Textphone: Website: Welsh Government The devolved government for Wales. Tel: or (Welsh) Website: Factsheet 25 March of 23

21 8 Further information from Age UK Age UK Information Materials Age UK publishes a large number of free Information Guides and Factsheets on a range of subjects including money and benefits, health, social care, consumer issues, end of life, legal issues and employment and equality issues. Whether you need information for yourself, a relative or a client, our information guides will help you find the answers you are looking for and useful organisations that may be able to help. You can order as many copies of guides as you need and organisations can place bulk orders. Our factsheets provide detailed information if you are an adviser or you have a specific problem. Age UK Advice Visit the Age UK website, or call Age UK Advice free on if you would like: further information about our full range of information products to order copies of any of our information materials to request information in large print and audio expert advice if you cannot find the information you need in this factsheet contact details for your nearest local Age UK. Factsheet 25 March of 23

22 Age UK Age UK is the new force combining Age Concern and Help the Aged. We provide advice and information for people in later life through our, publications, online or by calling Age UK Advice. Age UK Advice: Website: In Wales, contact: Age Cymru: Website: In Scotland, contact: Age Scotland: Website: In Northern Ireland, contact: Age NI: Website: Support our work Age UK is the largest provider of services to older people in the UK after the NHS. We make a difference to the lives of thousands of older people through local resources such as our befriending schemes, day centres and lunch clubs; by distributing free information materials; and taking calls at Age UK Advice on If you would like to support our work by making a donation please call Supporter Services on (8.30 am 5.30 pm) or visit Legal statement Age UK is a charitable company limited by guarantee and registered in England and Wales (registered charity number and registered company number ). The registered address is Tavis House, 1-6 Tavistock Square, London, WD1H 9NA. Age UK and its subsidiary companies and charities form the Age UK Group, dedicated to improving later life. Factsheet 25 March of 23

23 Disclaimer and copyright information This factsheet has been prepared by Age UK and contains general advice only which we hope will be of use to you. Nothing in this factsheet should be construed as the giving of specific advice and it should not be relied on as a basis for any decision or action. Neither Age UK nor any of its subsidiary companies or charities accepts any liability arising from its use. We aim to ensure the information is as up to date and accurate as possible, but please be warned that certain areas are subject to change from time to time. Please note that the inclusion of named agencies, websites, companies, products, services or publications in this factsheet does not constitute a recommendation or endorsement by Age UK or any of its subsidiary companies or charities. Every effort has been made to ensure that the information contained in this factsheet is correct. However, things do change, so it is always a good idea to seek expert advice on your personal situation. Age UK. All rights reserved. This factsheet may be reproduced in whole or in part in unaltered form by local Age UK s with due acknowledgement to Age UK. No other reproduction in any form is permitted without written permission from Age UK. Factsheet 25 March of 23

Help with health costs

Help with health costs Factsheet 61 July 2015 About this factsheet Most NHS services are free to everyone but there may be charges for prescriptions, dental treatment, sight tests, glasses and contact lenses and wigs and fabric

More information

Intermediate care and reablement

Intermediate care and reablement Factsheet 76 May 2015 About this factsheet This factsheet explains intermediate care, a term that includes reablement. It consists of a range of integrated services that can be offered on a short term

More information

Section 11 also has details of how to order other Age UK factsheets and information materials and the telephone number for Age UK Advice.

Section 11 also has details of how to order other Age UK factsheets and information materials and the telephone number for Age UK Advice. Factsheet 55 April 2014 About this factsheet This factsheet covers, a benefit paid to people who care for someone receiving Attendance Allowance, Disability Living Allowance care component (at the highest

More information

Section 12 also has details of how to order other Age UK factsheets and information materials and the telephone numbers for Age UK Advice.

Section 12 also has details of how to order other Age UK factsheets and information materials and the telephone numbers for Age UK Advice. Factsheet 55 April 2011 Carer s Allowance About this factsheet This factsheet covers Carer s Allowance, a benefit paid to people who care for someone receiving Attendance Allowance, Disability Living Allowance

More information

Buying retirement housing

Buying retirement housing Factsheet 2 April 2014 About this factsheet This factsheet provides information for people who are considering buying retirement housing. It covers management of retirement schemes, what services may be

More information

Resolving problems and making a complaint about NHS care

Resolving problems and making a complaint about NHS care Factsheet 66 August 2011 Resolving problems and making a complaint about NHS care About this factsheet The factsheet explains the approach to handling complaints about National Health Service (NHS) services,

More information

Advance decisions, advance statements and living wills

Advance decisions, advance statements and living wills Advance decisions, advance statements and living wills About this factsheet Advance decisions (sometimes referred to as living wills ) and advance statements are two ways to make sure others, including

More information

Dealing with disputes at work

Dealing with disputes at work Factsheet 70 November 2013 About this factsheet This factsheet is aimed at older people who are in work and covers information on dealing with a dispute with an employer, including taking legal action.

More information

Moving to and returning from abroad - benefits and services

Moving to and returning from abroad - benefits and services Factsheet Moving to and returning from abroad - benefits and services This factsheet explains how a temporary or permanent move abroad could affect your entitlement to benefits and health care, and what

More information

Factsheet 55 Carer's Allowance. April 2016

Factsheet 55 Carer's Allowance. April 2016 Factsheet 55 Carer's Allowance April 2016 About this factsheet This factsheet explains what Carer s Allowance is, the eligibility criteria, and how to make a claim. It also explains how Carer s Allowance

More information

Moving to and returning from abroad - benefits and services

Moving to and returning from abroad - benefits and services Guide Guide 5 Moving to and returning from abroad - benefits and services This guide explains how a temporary or permanent move abroad could affect your entitlement to benefits and health care, and what

More information

Factsheet 60 Choice of accommodation - care homes

Factsheet 60 Choice of accommodation - care homes Factsheet 60 Choice of accommodation - care homes April 2016 About this factsheet This factsheet explains what rights you have to choose the care home that you will live in and its location when your local

More information

British nationals returning to the UK after living in Spain. Returning to live in the United Kingdom - What am I entitled to?

British nationals returning to the UK after living in Spain. Returning to live in the United Kingdom - What am I entitled to? British nationals returning to the UK after living in Spain Returning to live in the United Kingdom - What am I entitled to? If you have just returned, or are thinking of returning to live in the UK after

More information

Housing options for single parents

Housing options for single parents Formed from the merger of the National Council for One Parent Families and Gingerbread Factsheet For single parents in England and Wales February 2012 Freephone 0808 802 0925 Gingerbread Single Parent

More information

The figures in this factsheet are correct for the 2015/16 tax year, which runs from 6 April 2015 to 5 April 2016.

The figures in this factsheet are correct for the 2015/16 tax year, which runs from 6 April 2015 to 5 April 2016. Factsheet 15 April 2015 Inside this factsheet basic information about for older people tax rates types of taxable income types of non-taxable income tax allowances examples of how tax bills are worked

More information

Buying retirement housing

Buying retirement housing Factsheet 2 November 2015 About this factsheet This factsheet provides information for people who are considering buying retirement housing. It covers management of retirement schemes, what services may

More information

Last reviewed: September 2015 Next review date: April 2016

Last reviewed: September 2015 Next review date: April 2016 Factsheet Pension Credit About four million older people are entitled to receive Pension Credit to top up their retirement income, yet just under half of those eligible are not claiming it, or are not

More information

Paying for care in a care home if you have a partner

Paying for care in a care home if you have a partner Factsheet 39 August 2015 Paying for care in a care home if you have a partner About this factsheet This factsheet explains how being part of a couple can affect a care home resident s eligibility for local

More information

Television licence concessions

Television licence concessions Factsheet 3 October 2012 About this factsheet This factsheet gives information about television licence concessions and the main criteria for eligibility. The information given in this factsheet is applicable

More information

Paying for a care home

Paying for a care home Paying for a care home www.brent.gov.uk Information for those considering residential or nursing care Revised April 2010 Who is this booklet for? This booklet is to help adults living in Brent who have

More information

Pension Credit is a means-tested benefit administered by the Pension Service, part of the Department for Work and Pensions.

Pension Credit is a means-tested benefit administered by the Pension Service, part of the Department for Work and Pensions. Guide 2: Pension Credit Pension Credit is a means-tested benefit administered by the Pension Service, part of the Department for Work and Pensions. Pension Credit has two parts: Pension Guarantee Credit,

More information

Benefits and tax credits if you work 16 or more hours a week

Benefits and tax credits if you work 16 or more hours a week Formed from the merger of the National Council for One Parent Families and Gingerbread Factsheet For single parents in England and Wales July 2011 Freephone 0808 802 0925 Gingerbread Single Parent Helpline

More information

Dental care: NHS and private treatment

Dental care: NHS and private treatment Factsheet 5 May 2015 About this factsheet This factsheet explains what you can expect if you receive NHS dental treatment, the charges for NHS treatment and what you can do if you are dissatisfied with

More information

factsheet Help with Council Tax

factsheet Help with Council Tax factsheet Help with Council Tax 2015/16 carersuk.org factsheet This factsheet looks at what help is available for council tax and what to do if you disagree with a council tax decision. The information

More information

Benefits and tax credits if you work 16 hours a week or more

Benefits and tax credits if you work 16 hours a week or more Factsheet For single parents in England and Wales May 2013 Freephone 0808 802 0925 Gingerbread Single Parent Helpline Benefits and tax credits if you work 16 hours a week or more It is always worthwhile

More information

Welfare Reform and older people in Scotland

Welfare Reform and older people in Scotland Factsheet 60s January 2013 Welfare Reform and older people in Scotland About this factsheet This factsheet is for older people who live in Scotland. It provides basic information about the main changes

More information

Claiming income support and other benefits

Claiming income support and other benefits Factsheet For single parents in England and Wales April 2013 Freephone 0808 802 0925 Gingerbread Single Parent Helpline Claiming income support and other benefits This factsheet gives details of the benefits

More information

If you have Parkinson s, you might have some concerns about how

If you have Parkinson s, you might have some concerns about how Work, money and practical matters NHS and Health Service costs If you have Parkinson s, you might have some concerns about how you ll manage financially. Although most of your healthcare will be covered

More information

Factsheet 56 Benefits for people under Pension Credit age

Factsheet 56 Benefits for people under Pension Credit age Factsheet 56 Benefits for people under Pension Credit age April 2016 About this factsheet This factsheet gives information about benefits for people under Pension Credit age (this is 63 years as of April

More information

Benefits for people on a low income

Benefits for people on a low income Benefits for people on a low income 1 Benefits for people on a low income If you re living on a low income, you may be able to get benefits to help with your living costs, your rent and your Council Tax.

More information

Complaining about Private Healthcare

Complaining about Private Healthcare AvMA s Advice and Information Workers can advise you on clinical or medico- legal aspects of your case. Helpline Number: 0845 123 23 52 (Mon- Fri 10am-5pm). Further information sheets can also be downloaded

More information

Benefits and tax credits if you work 16 hours a week or more

Benefits and tax credits if you work 16 hours a week or more Factsheet For single parents in England and Wales February 2015 Freephone 0808 802 0925 Gingerbread Single Parent Helpline Benefits and tax credits if you work 16 hours a week or more This factsheet gives

More information

For details of how to order other factsheets and information materials mentioned inside go to section 16.

For details of how to order other factsheets and information materials mentioned inside go to section 16. Factsheet 19 April 2010 State Pension About this factsheet The State Pension gives people of State Pension age a regular income to live on. The current State Pension age for women is 60 and 65 for men.

More information

Eligibility rules for people over the qualifying age for Pension Credit (currently 62.5 and will be 63 by April 2016)

Eligibility rules for people over the qualifying age for Pension Credit (currently 62.5 and will be 63 by April 2016) Factsheet 17 April 2015 Inside this factsheet Understanding Eligibility rules for people over the qualifying age for Pension Credit (currently 62.5 and will be 63 by April 2016) Calculating the amount

More information

what to consider before deciding on a particular scheme

what to consider before deciding on a particular scheme Factsheet 65 May 2014 About this factsheet This factsheet provides information about different types of equity release schemes such as lifetime mortgages and home reversion schemes. It includes information

More information

Health Services in the UK

Health Services in the UK Health Services in the UK For general health advice, there are many resources available, both on and offline. A vast amount of information, including a 'Health A-Z', 'Medical Dictionary' and 'Symptom Checker'

More information

Section 14 also has details of how to order other Age UK factsheets and information materials and the telephone numbers for Age UK Advice.

Section 14 also has details of how to order other Age UK factsheets and information materials and the telephone numbers for Age UK Advice. Factsheet 21 April 2015 Inside this factsheet Understanding Eligibility for Support schemes Other ways of reducing you bill The information given in this factsheet is applicable in England only. Different

More information

Benefits. alzheimers.org.uk

Benefits. alzheimers.org.uk alzheimers.org.uk Benefits This factsheet explains some of the main benefits to which people with dementia and their carers may be entitled. Such benefits are yours by right if you qualify. They could

More information

Calculating income-related Employment and Support Allowance

Calculating income-related Employment and Support Allowance Factsheet 81 May 2014 Calculating income-related Employment and Support Allowance About this factsheet Employment and Support Allowance (ESA) is a benefit for people of workingage who are currently unable

More information

If you have Parkinson s, or care for someone who does, you may have

If you have Parkinson s, or care for someone who does, you may have Work, Symptoms money and and practical lifestyle matters General information about benefits If you have Parkinson s, or care for someone who does, you may have some concerns about how you will manage financially.

More information

How to make a claim for benefits

How to make a claim for benefits GUIDE TO BENEFITS How to make a claim for benefits This is a basic guide to benefit entitlements; please ensure that you discuss with your Resettlement Officer before you make a claim for benefits. You

More information

Paying for a care home Will I have to sell my home?

Paying for a care home Will I have to sell my home? Paying for a care home Will I have to sell my home? www.brent.gov.uk Information for those considering residential or nursing care Revised April 2010 Who is this booklet for? This booklet is to help adults

More information

Accommodation after stroke

Accommodation after stroke Stroke Helpline: 0303 3033 100 Website: stroke.org.uk Accommodation after stroke After a stroke, your current home may no longer be the best place for you to get the care and support you need, and you

More information

Claiming income support and other benefits

Claiming income support and other benefits Factsheet For single parents in England and Wales June 2012 Freephone 0808 802 0925 Gingerbread Single Parent Helpline Claiming income support and other benefits This factsheet gives details of the benefits

More information

European Economic Area

European Economic Area SA29 from February 2003 Your social security insurance, benefits and healthcare rights in the European Economic Area Your social security insurance, benefits and healthcare rights in the European Economic

More information

Help yourself to get more money

Help yourself to get more money Help yourself to get more money If you are struggling to make ends meet, there may be ways you can get more money or cut your bills. This leaflet gives you some ideas. For more information, see the list

More information

Respite care in Wales

Respite care in Wales alzheimers.org.uk Respite care in Wales Respite care (sometimes called replacement care) is short-term care used as a temporary alternative to a person s usual care arrangements. People who care for someone

More information

Tax guide. Money matters. Make sure you re paying the right amount. AgeUKIG16

Tax guide. Money matters. Make sure you re paying the right amount. AgeUKIG16 Tax guide Make sure you re paying the right amount Money matters AgeUKIG16 We are Age UK. Our network includes Age Cymru, Age NI, Age Scotland, Age International and more than 160 local partners. This

More information

Approaching retirement

Approaching retirement A guide to tax and National Insurance contributions IR121 Contents Introduction Retiring early National Insurance contributions 1 Get a state pension forecast 2 Income tax 2 Claiming your State Pension

More information

Benefits you can claim 1

Benefits you can claim 1 1 If you have arthritis, you may find that you need help with getting about or caring for yourself; these needs may lead to extra expenses. You may not be able to work, or you may need support to stay

More information

Factsheet 74 Challenging welfare benefit decisions

Factsheet 74 Challenging welfare benefit decisions Factsheet 74 Challenging welfare benefit decisions April 2016 About this factsheet This factsheet explains who makes welfare benefit decisions, how decisions can be challenged, and how to make a complaint.

More information

This factsheet provides information on how to increase your income, and explains the different categories of debt and how to manage them.

This factsheet provides information on how to increase your income, and explains the different categories of debt and how to manage them. Factsheet 75 November 2009 Debt management About this factsheet Many older people get into debt because their income drops sharply once they reach retirement due to inadequate pension provision. They may

More information

Help yourself to manage your mortgage

Help yourself to manage your mortgage Help yourself to manage your mortgage If you are worried about paying your mortgage, there may be steps you can take to make your mortgage easier to manage. This leaflet gives you some ideas. For more

More information

The Social Fund. Part of the Department for Work and Pensions

The Social Fund. Part of the Department for Work and Pensions The Social Fund Part of the Department for Work and Pensions What is the Social Fund? If you are on a low income and faced with costs that are difficult to pay for out of your normal income, the Social

More information

Resolving problems and making a complaint about NHS care in Wales

Resolving problems and making a complaint about NHS care in Wales Factsheet 66w January 2013 Resolving problems and making a complaint about NHS care in Wales About this factsheet This factsheet explains the approach to handling complaints about National Health Service

More information

Help yourself to get more money

Help yourself to get more money Help yourself to get more money If you are struggling to make ends meet, there may be ways you can get more money or cut your bills. This leaflet gives you some ideas. For more information, see the list

More information

Keeping up with mortgage repayments

Keeping up with mortgage repayments Keeping up with mortgage repayments This information is an extract from the booklet Housing costs, which is part of our Financial guidance series. You may find the full booklet helpful. We can send you

More information

Housing Benefit and Council Tax Benefit for disabled students

Housing Benefit and Council Tax Benefit for disabled students Information Housing Benefit and Council Tax Benefit for disabled students You may photocopy this information booklet You may quote from this information booklet if you acknowledge the source Skill information

More information

How to be an executor

How to be an executor How to be an executor What to expect and key responsibilities Money matters AgeUKIL8 Information and advice you need to help you love later life. We re Age UK and our goal is to enable older people to

More information

Housing Adaptations The key to independent living for older people

Housing Adaptations The key to independent living for older people Housing Adaptations The key to independent living for older people About this Information Information for Older People needing help with Housing Repairs and Adaptations This e-leaflet is intended to provide

More information

Claiming income support and other benefits

Claiming income support and other benefits Formed from the merger of the National Council for One Parent Families and Gingerbread Factsheet For single parents in England and Wales September 2011 Freephone 0808 802 0925 Gingerbread Single Parent

More information

A guide to financial support for full-time students in higher education 2014/15

A guide to financial support for full-time students in higher education 2014/15 A guide to financial support for full-time students in higher education 2014/15 CONTENTS WHAT IS STUDENT FINANCE? 1 DO I QUALIFY? 2 WHAT CAN I GET? 4 ADDITIONAL OR SUPPLEMENTARY SUPPORT 13 HOW DO I APPLY?

More information

Personal budgets in social care

Personal budgets in social care Personal budgets in social care A new way to arrange your care and support Home & care AgeUKIG26 We are Age UK. Our network includes Age Cymru, Age NI, Age Scotland, Age International and more than 160

More information

Benefits and entitlements and how to fast track claims

Benefits and entitlements and how to fast track claims 10A Benefits and entitlements and how to fast track claims Information for people with or affected by motor neurone disease If you have been diagnosed with motor neurone disease (MND), or you are a carer

More information

Travel insurance. 2010 fact sheet. Getting travel insurance

Travel insurance. 2010 fact sheet. Getting travel insurance 2010 fact sheet Macmillan and Cancerbackup have merged. Together we provide free, high quality information for all. Travel insurance People who have cancer, or have had cancer in the past, can find it

More information

Information pack for refugees

Information pack for refugees English Information pack for refugees September 2012 British Refugee Council, (commonly called the Refugee Council) is a company limited by guarantee registered in England and Wales, [No 2727514] and a

More information

Our House. How to place a property in trust for someone with a learning disability. Trust Company

Our House. How to place a property in trust for someone with a learning disability. Trust Company Our House How to place a property in trust for someone with a learning disability Trust Company Mencap Trust Company Limited and Golden Lane Housing are working together to provide a service that helps

More information

A guide to tax and National Insurance contributions IR121

A guide to tax and National Insurance contributions IR121 A guide to tax and National Insurance contributions IR121 Contents Introduction 3 Retiring early 3 National Insurance contributions 3 Get a State Pension forecast 4 Income Tax 4 Claiming your State Pension

More information

Pension Credit Do I qualify and how much could I get? April 2012

Pension Credit Do I qualify and how much could I get? April 2012 Pension Credit Do I qualify and how much could I get? April 2012 Contents 3 What is? 3 When can I apply? 6 for couples 7 How we work out the amount you could get 9 How much could I get? 10 Quick calculator

More information

Your rights and entitlements How to get the support you need if you have a hearing loss CONFUSED BY BENEFITS

Your rights and entitlements How to get the support you need if you have a hearing loss CONFUSED BY BENEFITS Your rights and entitlements How to get the support you need if you have a hearing loss CONFUSED BY BENEFITS In this leaflet we tell you how to get the benefits, equipment and services you re entitled

More information

Notes to help nursing and midwifery students apply for support 2015-2016

Notes to help nursing and midwifery students apply for support 2015-2016 Notes to help nursing and midwifery students apply for support 2015-2016 You should use these notes if you are applying for funding under the Nursing and Midwifery Student Bursary (NMSB) Scheme and you

More information

How can social services help?

How can social services help? Factsheet Benefits How can social services help? If you re deaf or have a hearing loss, you may be entitled to equipment and support from social services. This factsheet explains how your needs will be

More information

Equity release. Money matters. Deciding whether equity release is right for you. AgeUKIL6

Equity release. Money matters. Deciding whether equity release is right for you. AgeUKIL6 Equity release Deciding whether equity release is right for you Money matters AgeUKIL6 Information and advice you need to help you love later life. We re Age UK and our goal is to enable older people across

More information

An introduction WTC1

An introduction WTC1 Child Tax Credit and Working Tax Credit An introduction WTC1 Contents Introduction Who can claim? 1 Child Tax Credit Can I claim? 3 How much can I claim? 4 What if I have a new baby? 5 How do you pay Child

More information

STUDENTS AND BENEFITS

STUDENTS AND BENEFITS The Advice Centre www.susu.org/life/ STUDENTS AND BENEFITS 2011-2012 University of Southampton Students Union www.susu.org The Advice Centre OPEN Monday-Friday 9.00am - 5.00pm Contacting: The Advice Centre:

More information

Work and cancer financial issues

Work and cancer financial issues Work and cancer financial issues This information is an extract from the booklet, Work and cancer. You may find the full booklet helpful. We can send you a copy free see page 7. Contents Taking time off

More information

Introduction. Information on transferring payments to the UK 37. National Insurance Number 46. Jobseekers allowance 52.

Introduction. Information on transferring payments to the UK 37. National Insurance Number 46. Jobseekers allowance 52. Introduction XX Information on transferring payments to the UK 37 National Insurance Number 46 Jobseekers allowance 52 Crisis loans 60 Income support 65 Working Tax Credit 73 Statutory Sick Pay 78 Incapacity

More information

Child Benefit if you are coming from abroad or going abroad

Child Benefit if you are coming from abroad or going abroad Child Benefit if you are coming from abroad or going abroad Please keep these notes for future reference CH5 Notes Contents Introduction 3 Definitions 3 How to contact us for help 4 Coming to the United

More information

Section 9 also has details of how to order other Age UK factsheets and information materials and the telephone number for Age UK Advice.

Section 9 also has details of how to order other Age UK factsheets and information materials and the telephone number for Age UK Advice. Factsheet 34 April 2015 Inside this factsheet Eligibility for, a tax-free and non-means-tested benefit paid to people who are 65 years old or over with care or supervision needs. How to make a claim Changes

More information

Local welfare assistance schemes and the Social Fund

Local welfare assistance schemes and the Social Fund Factsheet Local welfare assistance schemes and the Social Fund If you're on a low income and have to meet the cost of unplanned expenses, you may be eligible for a payment from the Social Fund or your

More information

International Office Guide Using health services in the UK. www.nottingham.ac.uk/internationalstudents/health

International Office Guide Using health services in the UK. www.nottingham.ac.uk/internationalstudents/health International Office Guide Using health services in the UK www.nottingham.ac.uk/internationalstudents/health International Office Guide Using health services in the UK The information provided in this

More information

effective action to end homlessness GUIDANCE ON THE WELFARE ENTITLEMENTS OF EEA NATIONALS

effective action to end homlessness GUIDANCE ON THE WELFARE ENTITLEMENTS OF EEA NATIONALS effective action to end homlessness GUIDANCE ON THE WELFARE ENTITLEMENTS OF EEA NATIONALS 1. INTRODUCTION This guidance is to support Local authorities and their partners to respond to the needs of non-uk

More information

Disability Living Allowance (DLA)

Disability Living Allowance (DLA) factsheet Disability Living Allowance (DLA) for childen aged 16 and under 2015/16 carersuk.org factsheet If you are looking after an ill or disabled child who is under the age of 16 years then they may

More information

factsheet Carer s Allowance carersuk.org

factsheet Carer s Allowance carersuk.org factsheet Carer s Allowance carersuk.org factsheet Carer s Allowance is the main benefit for carers. If you are looking after someone for 35 hours a week or more, you may be eligible. This factsheet applies

More information

Employment and support allowance and studying

Employment and support allowance and studying 6 [ Employment and support ] allowance and studying Employment and support allowance and studying is one of a series of Child Poverty Action Group in Scotland factsheets giving guidance to advisers who

More information

How to complain about a health or social care service

How to complain about a health or social care service How to complain about a health or social care service February 2014 About this leaflet Although most people have no problems when using health or social care services, sometimes things can go wrong. This

More information

factsheet Carer s Allowance

factsheet Carer s Allowance factsheet Carer s Allowance 2015/16 carersuk.org factsheet Carer s Allowance is the main benefit for carers. If you are looking after someone for 35 hours a week or more, you may be eligible. This factsheet

More information

Help yourself if you re 16 or 17

Help yourself if you re 16 or 17 Help yourself if you re 16 or 17 If you are about to leave school, you will have to decide what to do next. This leaflet goes through some of your options and outlines the help you may be able to get.

More information

Universal Credit: an overview August 2015

Universal Credit: an overview August 2015 Universal Credit: an overview August 2015 What is Universal Credit? 2 Areas of the country where you can claim UC 2 Who will be able to claim UC? 3 Payment of UC 3 Making a claim 4 How is UC calculated?

More information

Factsheet 8 Council and housing association housing

Factsheet 8 Council and housing association housing Factsheet 8 Council and housing association housing July 2016 About this factsheet This factsheet gives information about applying for housing from local authorities and housing associations ( social housing

More information

Complaining about a health service

Complaining about a health service Stroke Helpline: 0303 3033 100 Website: stroke.org.uk Complaining about a health service Most people receive excellent care and treatment after having a stroke. However, sometimes things don t go as well

More information

Assessment and services from your local council in England

Assessment and services from your local council in England Guide Guide 12 Assessment and services from your local council in England This guide explains about how to ask for a needs assessment and what support services you may receive from your local council if

More information

Travelling abroad for proton beam therapy

Travelling abroad for proton beam therapy If a young person or child has a certain type of cancer, their consultant may recommend they travel abroad to have a specialised form of radiotherapy called high-energy. High-energy isn t currently available

More information

Guide to Personal Budgets in Adult Social Care

Guide to Personal Budgets in Adult Social Care Guide to Personal Budgets in Adult Social Care The care you deserve in the home you love Guide to Personal Budgets 1 If you want to know how a personal budget can help you get the care you need, then this

More information

You can find up to date information on GOV.UK. This leaflet is no longer current. Income Support. Help if you re on a low income

You can find up to date information on GOV.UK. This leaflet is no longer current. Income Support. Help if you re on a low income Income Support Help if you re on a low income Contents 3 About Income Support 4 Who can get Income Support? 6 Where you live 6 If you re working 8 How to claim 9 Other help you may get 14 Changes in your

More information

Employment and Support Allowance

Employment and Support Allowance Employment and Support Allowance Help if you are ill or disabled Contents 3 About Employment and Support Allowance 4 Who can get Employment and Support Allowance 6 What happens when I claim? 7 Helping

More information

Benefits and tax credits for ill health or disability

Benefits and tax credits for ill health or disability Factsheet For single parents in England and Wales February 2015 Freephone 0808 802 0925 Gingerbread Single Parent Helpline Benefits and tax credits for ill health or disability This factsheet lets you

More information

Benefits and Financial Help for Adults

Benefits and Financial Help for Adults Benefits and Financial Help for Adults DLA As for children, the main benefit available to adults with hemiplegia is the Disabled Living Allowance (DLA). After the age of 16 it is the young person who has

More information

Help yourself if you re made redundant

Help yourself if you re made redundant Help yourself if you re made redundant If you ve been made redundant, this leaflet will help you find out about your rights, what benefits you may be entitled to, and where you can get more help and information.

More information

How moving into work may affect your benefits

How moving into work may affect your benefits Factsheet Benefits How moving into work may affect your benefits You ll find this factsheet useful if you are deaf or have a hearing loss and want to know how moving into work may affect any welfare benefits

More information