SBC VoIP. Patrick Hurley Systems Engineer SBC DataComm. January 26th, 2005

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1 SBC VoIP Patrick Hurley Systems Engineer SBC DataComm January 26th,

2 VoIP Lessons Learned Understand what you expect to get out of VoIP Simpler Moves, Adds & Changes? New Applications? Mobility? Total Cost of Ownership Understand what level of reliability is important to you % availability = 5.26 minutes of downtime a year 99.9% availability = 8.76 hours of downtime a year Your WAN/LAN must be up to the test Develop a solid migration strategy Who stays behind? How do you interwork? 2

3 SBC VoIP Strategy Focus on Customer Needs & Total Cost of Ownership Design, Deliver & Manage Total solutions approach VoIP PBXs, Hybrid PBXs, and TDM Upgrades Hosted IP Communication Service Centrex Multimedia Services Transport Services IP is 50% of VoIP Network Based VPN LAN/WAN infrastructure 3

4 Customers Have Multiple VoIP Options High Hosted Reliance on Managed- Service Provider Managed Outsourced Owned Low High Complexity Low PremierSERVSM VoIP PBX Options PremierSERVSM Hosted IP Communication Service 4

5 SBC PremierSERV SM Consulting Services Assessments and recommendations of a customer s current and/or future VoIP network needs performed by Callisma Consulting, Inc. Convergence Practice analyzes the current state of existing network infrastructures. The resulting analysis can be used as a baseline of the existing infrastructure as well as an evaluation of the readiness of that infrastructure to support planned expansion, migration, and/or new deployment. IP Telephony Readiness Assessment Ensures a quick, successful, and cost effective migration to a converged network solution Document existing network infrastructure Identify potential gap Document resources and requirements Complete Telecom Strategy Map the optimum approach, fulfilling the requirements and select the technologies and vendors Defining business needs Determine an appropriate voice architecture strategy The end result is a defined game plan to increase productivity at a superior price point. 5

6 VoIP CPE Solutions Cisco AVVID, CME, Meeting Place, IPCC One of Cisco s Largest partners Nortel CSE 1000, BCM, MCS5100 Elite Advantage Partner, Top Distributor Avaya Call Center Solutions PremierSERV Services 6

7 IPT Monitoring and Management SBC PremierSERV SM Managed Care IPT SBC PremierSERV SM Managed Care IPT (IP Telephony) is a complete outsourcing solution that offers a suite of fully integrated, value-added solutions for voice and data network support functions. This service can be tailored to meet specific technology, financial service, and performance needs. It allows a customer to choose to implement only one solution set, or they can combine them to get comprehensive management of all their voice equipment, lines, systems, and services. SBC PremierSERV SM IP Telephony Advantage A set of support solutions that provide customers with Fault Management and Remote Diagnostics IPT support functions. Provides VoIP management for a end-to-end solution of voice and data applications. 24/7 Monitoring of Call Management or Voic servers proactively via VPN tunnel or FR PVC. Offers two levels of service: Complete and Essential 7

8 Powerful Combination NVPN & VoIP Wireless PDA, Laptop, Cell Phone DSL SOHO VoIP PBX Branch 2 DS-3/ATM VoIP PBX Branch 1 DS-1/FR Frame/ATM Private IP Backbone (MPLS Core) VoIP PBX Branch 4 DS-3/IP VoIP PBX Branch 5 OC-3/ IP VoIP PBX Branch 3 DS-1/FR LAN/WAN assessment Metro Optical HQ Site 1 Opt-E-Man 8

9 Hosted IP Communications Service Hosted VoIP solution. All the value of a VoIP CPE solution without the risk No more Islands Evolution of PBX/Centrex Integrated / Unified Unified Messaging Conferencing Voice Portal Find Me Follow Me Mobility Launch Pad access to frequently used features My Yahoo- like portal to customize and set up features 9 Wireless, Wireline, , voic & with Outlook Integration Phone top access to most features

10 HIPCS Architecture IP Phone IP Phone HIPCS Customer 1 IP Phone PC ALG FW EdgeMarc 5300 d e m a r c Router Router SBCIS IP Network Router Edge Router Web Portal Internet Unified Messaging System HIPCS Server Office Signaling Gateway Management Network SS7 Feature Server Media Gateway Controller STP IP Phone IP Phone SS7 Network HIPCS Customer 2 EdgeMarc 4200 Access Office TDM Media Gateway LATA HIPCS Access Office Media Server SS7 Local STP IP Phone PC Architecture based on SIP & MGCP 10

11 What is coming Seamless Mobility GSM handsets for CPE & Hosted Continued focus on applications VoIP is not about moves adds & changes. It is about solving business problems Healthcare Mobile Patient records, Nurse Paging, Zone Paging Schools Amber Alert, Secure Paging, Attendance Tools 11

12 Issues to Consider When Choosing a VoIP Managed Services Provider 1. Can the Managed-Services provider help me evaluate all of my options, or are they biased? 2. Does the Managed-Services provider have the skills to design, deliver and maintain a complex IP network? 3. Can the Managed-Services provider assist me in developing a migration plan from my current platform? 4. Does the Managed-Services provider have a product evolution plan? 5. Will the Managed-Services provider be able to deliver the true potential of VoIP? 12

13 THANK YOU 13

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