1.1 Publication reference: EuropeAid/ /M/ACT/MK

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "1.1 Publication reference: EuropeAid/ 135-061/M/ACT/MK"

Transcription

1 1. Basic Information TWINNING PROJECT FICHE Improving of the Public Revenue Office (PRO) taxpayers services Project Fiche 3.4, No. 2010/ Publication reference: EuropeAid/ /M/ACT/MK 1.2 Programme: Instrument for Pre-accession Assistance (IPA) - National Programme for 2010 under the IPA Transition Assistance and Institution Building Component (TAIB) adopted by the Commission Decision C(2010) 5936 of Twinning Number: MK10/IB/FI/ Title: Improving of the Public Revenue Office (PRO) taxpayers services 1.5 Sector: Support to the implementation of the Tax Reform 1.6 Beneficiary country: The Beneficiary country 1 2. Objectives 2.1 Overall Objective(s): To improve the performance of the Public Revenue Office (PRO) with regards to providing better services to taxpayers with the aim of increase voluntary compliance. 2.2 Project purpose: To strengthen the quality of services towards the taxpayers by establishing effective information methods and communication tools towards better services to taxpayers and to ensure strengthening of the partnership between the taxpayers and tax servants through Contact Centre/Call center and Service Counters2 any other channels to the public. In addition, the purpose of the project is to ensure an equal interpretation of the tax laws throughout the country, as well as to build a user friendly environment by upgrading the already established Contact Centre / Call Centre and the Service Counters and improving all the services provided to the taxpayers by the PRO in general. 2.3 Contribution to the AP /NPAA / SAA/Progress report 2011/ MIPD/ national / sector investment plans The Accession Partnership in Chapter 16 Taxation identifies the need for increased administrative capacity of the PRO to implement tax legislation and to fight fiscal evasion. Following the priorities of the Accession Partnership, with this project, PRO will develop efficient methodologies through the Contact Centre, which will help to fight against fiscal evasion. The development of new IT methodologies foreseen in this project is crucial for achieving of the above mentioned priority. This will result in inevitable increase of the administrative capacity of the Public Revenue Office. The NPAA stipulates the implementation of the Programme for Development of a Contact Centre, as a priority. Namely, the 2012 NPAA recognizes as priority the continuing with the process of encouraging the taxpayers for voluntary and lawful fulfilling of their tax obligations without interventions of the PRO. This process includes drafting a plan and programme for taxpayer education through Contact Center/Service Counters according to the structure of the taxpayers in each municipality; introducing mobile Service Counters (specially equipped 1 As per Financing Agreement concerning the National Programme Transition Assistance and Institution Building TAIB 2010 from the Instrument for Pre-Accession Assistance under the Transition Assistance and Institution Building Component entered into force on 1 st December Contact Centre and Service Points - according to the organization and systematization act of the PRO 1

2 vehicles) in smaller places where PRO does not have an office as well as upgrading and improving the PRO intracommunication system and the process of informing the public. Blueprint report 2011 of the Customs and Fiscal Blueprints Exercise done in the Western Balkans, Turkey and Iceland EUROPEAID/129649/C/SER/Multi regarding Public Revenue state the following: The enhancement of the capabilities of the existing PRO Call Centre need to continue with the selection and training of qualified personnel able to answer taxpayers inquiries.. Article 89 of SAA stipulates that The Parties will establish cooperation in the field of taxation including measures aiming at the further reform of the fiscal system, the modernization of the tax services with a view to ensuring effectiveness of tax collection and the fight against fiscal fraud. EC Progress Report for 2011in the chapter 4.16 Taxation concluded that "Operational capacity for the administration of taxes continued to improve, however enforced collection, investigation, audit performance, IT and staffing capacity remain to be addressed. Effective means of combating tax fraud and reducing the informal economy have yet to be introduced". EC Progress Report for 2012in the chapter 4.16 Taxation noted that "Some progress was made on operational capacity and computerisation" and concluded that Progress has been limited in the field of taxation. Efforts are still required to harmonise the national legislation with the acquis, to reinforce the fight against tax fraud and tax evasion and to address IT and staffing capacity. Overall, preparations in the area of taxation are moderately advanced. Chapter Customs and Taxation states (MPID): Objectives: Ensure that systems and documentation in the area of customs and taxation are planned and developed in accordance with the interconnectivity requirements of the EU. Strategic choices: In particular a coordinated and horizontal specialized support managed by DG Taxation and the Customs Union is needed to ensure that the technical and functional solutions adopted by the Beneficiaries are in line with EU requirements. The project is also linked with the Strategic Plan , where it is stated that Тhe amendments and changes in the organization and systematization of the PRO supports further decentralization of the function taxpayers services by opening of Mobile Services Points for the municipalities where there is no economic justification for establishing of other organizational form, also as priority is stated Reducing of the time and costs for internal and external communication of PRO...improving of the communication and informing (external and inter-organizational) and introducing of new and development of the already established e-tools, which will facilitate full informing of the employees and linking of the PRO organizational units, as well as fast and easy access and distribution of tax information to the public and target groups on national and local level, as well as Higher degree of voluntary declaring of taxes through improving of the taxpayer s services and further strengthening of their trust in PRO as professional institution, prepared to help them and effectively resolve the tax issues. This project is also linked and with the strategic measure Voluntary and lawful fulfilling of the tax duties without interventions of the PRO stated in the Strategic Plan Description 3.1 Background and justification: One of the main functions of the PRO is to provide services to taxpayers in order to help the taxpayers to fulfill their obligations and to continuously support the improvement of the voluntary compliance. This function is carried out by the Taxpayer Services Sector, which, as a beneficiary department, is situated in the premises of 2

3 the General Directorate of the PRO. There are two types of organizational units across the country under this department, which are linked with this Project. In this regard, the Project will support the extension and improvement of the Contact Centre/Call Centre capacities, as well as the improvement of the functioning of the Service Counters throughout the country. The strengthening of the administrative capacity of the PRO is a strategic objective. With this project, the PRO will develop efficient methodologies through the Contact Centre/Call Centre, which will help to fight against fiscal evasion. The implementation of this Project will aim for the improvement of the PRO performance with regard to an increase of voluntary compliance. In this regard, the upgrade of the Contact Centre/Call Centre capacities, along with the modernization of the Service Counters, has been a recognized priority for the PRO in the past years. To this aim, the PRO opened the new Contact Centre/Call Centre, which has been functional since 1 st of January There are currently 10 employees working at the Contact Centre/Call Centre premises. The scope of the work includes: face to face services, processing of tax returns, providing assistance, education and information to taxpayers. The facility also includes Call Centre Info Line and the PRO 198 call number where taxpayers can report tax evasion, corruption and comment on PRO service levels. Regarding performance of the Contact/Call center in 2012, through the info line , questions were answered to taxpayers. Employees of the Call center also work on informing taxpayers about their tax debts and telephone notifications were realized about debt which is not paid within a certain legal limit. Regarding reported irregularities through PRO call number 198 in 2012, 8,501 cases were reported on this line about Tax evasion, Irregularities related to cash register, Irregularities related to social contributions (integrated collection), Unprofessional behavior of PRO employees and Irregularities related to other institutions competences. Yet, despite the implementation of the Contact Centre/Call Centre and other initiatives implemented during the reform, the tax administration requires further strengthening, especially in terms of improving the quality of services and technical platform, in order to improve compliance. Further to the successful integration of Social Insurance Contributions and Personal Income Tax into the PRO, this has placed additional responsibilities on the PRO, the PRO needs additional strengthening of its administration, through the introduction of a Call Centre environment. The current growth in the tax base further requires the PRO to implement a more suitable environment to facilitate improved taxpayer contact, aspirations which are meant to be facilitated with the assistance of this project. Hence, to aid the goal and need for further administrative and institutional strengthening, in the framework of the twinning project, assistance will be provided to improve the operation of the Contact Centre/Call Centre by implementation of best practices of a Member State administration. This will cover the operation of the Call Centre for inbound and outbound communication. It will be used by both taxpayers and PRO to contact one another for information. In addition, the PRO will further extend the capacity of the Call Centre as a part of Contact Centre in the process of providing tax warnings, which means to contact the taxpayers who have not paid their taxes or have other obligations. This will also include outbound calling for the collection of Social Insurance Contributions and Personal Income Tax. The Call Centre will be a part of and contribute to the PRO compliance improvement strategy. The stategic objective regarding compliance improvement is included in the PRO Strategic plan : 2_web.pdf). In order to strengthen the capacity of the employee s knowledge, this project will upgrade the operational capacity which is currently on a basic level. The twinning project also will cover advice and assistance by a Member State administration towards improved functioning of Service Counters to provide better services. 3

4 The network of Service Counters will decentralize the taxpayer s services and it will decrease the proximity to the taxpayers in the process of paying the taxes and using of the PRO services, with their availability near by the residence of the citizens or the residence of the legal entities. The Service Counters will provide several services for the taxpayers which relate to: - Providing or obtaining of accurate, precise, and timely information and help in the process of application of the tax regulations and tax procedures; - Providing advice for the needed documentation for achieving particular rights and obligations in the tax area; - Providing explanation how to submit particular tax returns; - Admission of the tax returns which are admitted by the taxpayers; - Providing of information for payment deadlines, etc. Following the strategic goals, the PRO has strengthened its capacities through the decentralization of one of the main functions of the Tax Administration Taxpayers services. In the new systematization act and organizational structure which was introduced on 1 st of January 2009 the PRO planned to open 72 Service Counters in all municipalities throughout the country. Until the end of 2011 the PRO opened 41 Service Counters. Because of the cost-effectiveness related to opening the Service Counters in the Strategic Plan of the PRO it was announced that in the municipalities where Service Counters are not established the PRO will introduce Mobile Service Counters, which is included in the latest 2012 Organizational Structure of the PRO, according to which The Service Counters, in the area that they are created for, if needed can function as mobile organizational units Mobile Service Counters. In 2012 PRO has established 3 Mobile Service Counters and with providing of additional Mobile Service Counters (customized vehicles) within this Project, the PRO will be able to establish presence and cost effectively provide services in 31 municipalities across the country where there is no economic justification for establishing of other organizational form. In this regard, the Twinning contract will provide the best practices from one of the tax administrations of an EU member state in the area of taxpayer services, particularly in improving the business operations and functioning of the Contact Centre/Call Centre and Service Counters for enhancing the voluntary compliance. A Communication plan in compliance with EU visibility and awareness guideline will be prepared and delivered by the experts from the twining partner. 2 Linked activities The below listed projects are complementing, and not overlapping, the activities programmed under this Twinning Fiche: Title: CAFAO MAK project Donor: CAFAO Duration: 2006 Description: A scoping study of the Public Revenue Office was prepared in 2006 to identify the needs as required in the EU Fiscal Blueprints. The project undertook reviews of the work of Internal Audit and Enforced Collection, along with activities covering the areas of risk assessment, voluntary compliance and communications (in the course of 2007). Title: Support to Tax Reform Donor: EU Duration: Description: The IPA 2007 project for Support to Tax Reform was completed in January 2012, and helped in further modernization of certain functions within the PRO. The overall objective of the project is to improve the performance of the PRO and the Ministry of Finance with regards to revenues collection, services to taxpayers 4

5 and fight against corruption through further harmonizing of the legal framework with the EU acquis and reinforcing the institutional capacity to collect taxes. The project will assist the MoF in the drafting the laws and implementing of the legislation in the area of taxation. Also, it will support the efficient management of the PRO and its operational activities by targeting key sectors of the institution related to tax collection, fight against tax evasion and corruption. It will also help to strengthen the quality of the services towards the business sector, in particular small and medium-sized businesses. The project provided several recommendations with regards to improvement of taxpayer services. The following recommendations are already implemented by the PRO: - Use of templates for routine correspondence with other institutions and with the taxpayers - PRO to support the improvement of the writing style as well as the modern ways of electronic communication - PRO, continuously to monitor the number and the working time of Service Counters with regards to efficient use of the resources - Taxpayer Services and Taxes Sector to introduce check lists for the advisory visits of taxpayers with aim to record all information which are provided to the taxpayer, as well as detailed information for the taxpayer and its business activity Title: Technical assistance programme Donor: IMF and the Government of the Netherlands Duration: Description: The IMF has introduced a comprehensive Technical Assistance program aimed at improving the tax administration and integrating social funds collections into the PRO. This project has been executed in cooperation with the Netherlands Ministry of Finance and the Netherlands Ministry of Foreign Affairs and covers reorganization of the PRO, introduction of a performance management system, establishing a Large Taxpayer Office, a Small and Medium Taxpayer environment, strengthening of enforcement programs including audit, debt and returns management, new computer systems and harmonization of the Personal Income Tax and Social Insurance Contributions. Title: Assistance in introducing of a new computer system for PRO Donor: UNDP Duration: Description: The UNDP is assisting the PRO in the introduction of a new computer system which has been financed by the Italian government. Title: Strengthening the administrative capacity Donor: USAID Description: USAID has supported the PRO in strengthening the administrative capacity, introducing structural measures and creating an IT strategy. Furthermore, it has developed an e-filing system in the PRO for the Large Taxpayer Office environment and will assist in introducing this concept into the Small and Medium Taxpayer environment. The PRO has established a Steering Committee, represented by members of the senior management team, responsible for co-ordination of the decision-making process. A donor co-ordination unit has also been established to ensure successful project implementation and alignment of the activities of the different projects. 3.2 Results 5

6 The following results will directly support the achievement of the project purpose for enhanced services to taxpayers: Results for Activity 1: Quality service and improved efficiency of Taxpayers Services and Contact Centre/Call Centre: - The PRO Taxpayers Services in general and the Contact Centre/Call Centre operates more efficiently and the effectively by having improved the organisation and management of its human resources, working procedures, operational policies etc. - Services to taxpayers by Contact Centre/Call Centre and other are modernized and extended to cover a wide range of services by telephone, face to face and other means, tools, best practices to serve the public, etc. - The Contact Centre/call Centre communicates with the public more effectively due to the implementation of updated communication plans, disseminated information packages etc. - Continuous quality control is put in place by introducing a monitoring system for control of taxpayer consultation /communication - Contact Centre/Call Centre performance evaluation system implemented annually and confirms enhanced service delivery Measurable indicators for Activity 1: - The organisation and management of the PRO Taxpayers Services in general and Contact Centre/Call Centre improved by new job descriptions, operational guidelines, working rules and procedures etc. - Statistics about the operation of the PRO Taxpayers Services in general and the Call Center /Contact Center demonstrate improved performance (number of processed tax returns, number of inbound and outbound calls with taxpayers, number of satisfied taxpayers of the phone line/face to face or other services, number of taxpayers using the services of the Contact Centre/Call Centre increased up to 10%; number of new services to taxpayers, increased awareness and compliance of the taxpayers etc.) - Communication of Centre/Call Centre s with taxpayers enhanced, due to the implementation of updated communication plan, disseminated information materials etc. - Quality of services to taxpayers is guaranteed by the introduction of a monitoring system for consultation/communication of call centers/contact centers with taxpayers - Enhanced quantity and quality of service delivery is confirmed by annual evaluation of Contact Centre/Call Centre s performance; Results for Activity 2: Quality service and improved efficiency of Service Counters - The PRO Taxpayers Services in general and the mobile and municipal Service counters operate with increased efficiently and the effectively by having improved their organisation and management including updated job descriptions, operational guidelines working rules and procedures; - Services to taxpayers by mobile and municipal service counters and other are modernized and extended to cover a wide range of services by telephone, face to face and other channels, tools, best practices to serve the public, etc.; - The Service counters communicates with the public more effectively due to the implementation of updated communication plan, prepared information packages/materials about the Service Counters services (brochures and leaflets) etc.; - Continuous quality control is put in place by introducing a monitoring system for control of consultation/communication of service counters with taxpayers'; - Mobile and municipal Service counters performance evaluation system implemented annually and confirms enhanced service delivery; Measurable indicators for Activity 2 - Organisation and management of the mobile and municipal service counters improved due to new job descriptions, operational guidelines, working rules and procedures etc. - Statistics about the operation of the mobile and municipal Service Counters demonstrate improved operational performance (increased number of processed tax returns, number of taxpayers using the services of Service Counters, number of satisfied taxpayers, number of services to taxpayers, increased 6

7 awareness and compliance of the taxpayers, number of monthly visits of mobile service counters to municipalities/places increased to at least 5 visits as per Tax calendar and taxpayer's needs - Number/areas and efficiency of services to taxpayers by mobile and municipal service counters and other means increased - Communication of Service counters with taxpayers enhanced - Quality of services to taxpayers is guaranteed by the introduction of a monitoring system for control of service counter's consultation / communication with taxpayer - Enhanced quantity and quality of service delivery is confirmed by annual evaluation of Service counter s performance; 3.4 Activities: The Twinning project should not be a one-way technical assistance from a Member State to a Beneficiary Country. It must help to introduce and share EU wide best practices and specific needs of the Beneficiary Country in the field of strengthening the quality of taxpayer services through establishment of effective information methods and communication tools, as well as and strengthening the partnership between the taxpayers and tax servants. Further to the development of the Call Centre/Contact Centre and Service counters the Twinning will support the PRO Department for Taxpayers Services for the update and implementation of PRO's comprehensive strategy for Taxpayers Services including also those services to the public which are outside of the scope of the Call Centre/Contact Centre and Service counters. The Twinning assistance will be provided in the form of know-how transfer, and will be delivered through the following sub activities: Activity 1: Quality service and improved efficiency of Taxpayers Services and Contact Centre /Call Centre 1. Review, update and implementation of PRO's comprehensive strategy for Taxpayers Services covering all types and areas of services to taxpayers including the introduction of additional tools, best practices for the operation of the Contact Centre /Call Centre as well as all other channels and means managed by the PRO Taxpayer's Department 2. Development of taxpayer Contact Centre/Call Centre s performance model (blueprint) covering its statute, structure and functions, range of services to taxpayers, performance monitoring and evaluation system to controls efficiency of the operation of the Contact Centre/Call Centre; 3. Assessment of the Contact Centre/call center's capacity in terms of its operation and human resources management; 4. Preparation and/ or improvement of Manuals, procedures and check-lists: - Review and revision of existing policies and procedures and proposal for new ones where relevant in close cooperation and consultation with key staff of the PRO Taxpayer's services department, Contact Centre/Call Centre including: - Organisation and functioning of the Contact Centre/Call Centre and the job descriptions of its staff, - Operational guidelines, working procedures of the Contact Centre/Call Centre, - Operational guidelines for rules and methods about communication/consultations with taxpayers by telephone, face to face and services through other channels, - Communication strategy and plans Contact Centre/Call Centre, preparation of information materials for taxpayers and tax officials regarding the Contact Centre/Call Centre and its operations, - Monitoring system for control of all consultation/communication with taxpayers which would allow to monitor time, form and content of consultation, as well as precision and politeness etc. when providing responses to taxpayers, - Evaluation system for assessing the performance of the Contact Centre/Call Centre regularly (annually); 5. Organization of seminars and conference for the implementation of the above ; 6. Advice and on the job training for the Contact Centre/Call Centre staff for the implementation of the above and for the possible use of software applications in the business processes; 7. Organization of a Training program including train the trainer module concerning the provision of consultations /communication with taxpayers by telephone and face to face and through other channels; 7

8 8. Organization of Workshop to adopt the best practice regarding the how to further improve taxpayer services; 9. Organization of a study visit in the EU member state Tax Administration for the PRO Contact Centre staff to better understand the new services to taxpayers in general and by the Contact Centre/Call Centre; 10. Organization of a Lesson Learnt seminar at the end of the project activities, that will focus on the general issues which have arisen during the implementation process; Activity 2: Quality service and improved efficiency of Service Counters 1. Review, update and implementation of PRO's comprehensive strategy for Taxpayers Services in general covering all types and areas of services to taxpayers including the introduction of additional tools, best practices for the operation of Service Counters as well as all other channels and means managed by the PRO Taxpayer's Department 2. Development of mobile and municipal Service Counters performance model (blueprint) covering its statute, structure and functional links etc. in order to improve the efficiency of the operation of the Service Counters; - Manuals, procedures and check-lists: review and revision of the existing operational procedures and proposals for new ones where relevant in close cooperation and consultation with key staff of the PRO Department for Taxpayer's Services and Service Counters including the following: - Updated Operational guidelines, working procedures of the Service Counters; - Development of communication plan and information packages (brochures and leaflets) for taxpayers and tax officials concerning the Service Counters; - Organizing seminars and trainings for the implementation of updated operational guidelines for the working procedures of the Service Counters including the development of the train the trainer module 3. Development and implementation of a monitoring system for control of all consultation/communication with taxpayers which would allow to monitor time, form and content when providing responses to taxpayers, 4. Development and implementation of an evaluation system for assessing the performance of the Service Counters regularly (annually); 5. Organization of one Lesson Learnt : seminar at the end of the project activities that will focus on the general issues which have arisen during the implementation process. 3.5 Means/ Input from the MS Partner Administration: The project will be implemented in the form of a Twinning contract between the Beneficiary country and an EU Member State. The implementation of the project requires one Project Leader, responsible for the overall coordination of project activities, one Resident Twinning Adviser, responsible for management and implementation of project activities foreseen, related to strengthening the quality of taxpayer services and a pool of Short-Term Experts. It is essential that the team has sufficiently broad expertise to cover all the areas included in the project description. The interested Member State institution shall include in its proposal the CVs of the designated Project Leader, Resident Twinning Adviser and the proposed Short-Term Experts and the specific tasks to which they will be assigned. The details of implementation of the Twinning Project will be agreed upon during the preparation of the work plan Profile and tasks of the Project Leader The MS Project Leader will manage the implementation of the project with the Project Leader from the Beneficiary Country and is expected to devote a minimum of 3 days per month to the project in his/her home administration with an on-site visit at least every 3 months. The Project Leader s seniority will ensure his/her ability to mobilize the necessary staff in support of the efficient implementation of the project. In addition, he/she should coordinate, on the Member State side, the Project Steering Committee (PSC), which will meet in Skopje at least every three months. In particular under IPA, the Project Leader must ensure his/her presence at 8

9 all meetings of each quarterly Project Steering Committee during which the detailed description of activities is updated. The MS Project Leader will continue to work at his/her Member State administration but will devote some of his/her time to conceive, supervise and co-ordinate the overall thrust of the Twinning project, and ensure the attainment of the projected outputs. The Project Leader is fully responsible for co-ordination of the work of the experts. The MS Project Leader must have a broad knowledge of all processes in the area of the project and good leadership skills. He/she will be supported by his/her Member State administration for logistic, accounting and administrative affairs. Profile of the Project Leader- Requirements: - Be a high-ranking public servant of a Member State Tax Administration or equivalent, - Have a University degree; - At least 5 years working experience, - Highly developed managerial skills, - Experience with twinning projects or other International cooperation Projects will be an asset, - Strong written, verbal and inter-personal communication skills in English. Tasks of the Project Leader: - Conceive, supervise and coordinate the overall preparation of the project; - Ensure the attainment of the projected outputs, - Co-ordinate MS experts work and availability; - Communicate with the beneficiary, CFCD and EUD; - Ensure the backstopping functions and financial management; - Guarantee the successful implementation of the Project s Work Plan. - Co-chair the Project Steering Committee Meetings; - Organize the study visit of the Beneficiary country representatives and Lesson Learnt seminar - He/She may act as a Short term Expert Profile and tasks of the RTA One Resident Twinning Advisor (RTA) will be appointed, and he/she will be located in the premises of the Public Revenue Office in the Beneficiary country. The secondment of the Resident Twinning Adviser will last 24 months, during which he/she will be responsible for the direct implementation of the project. He/she will come from an EU Member State to work on a full time and day-to-day basis with the beneficiary administration. The Resident Twinning Adviser will have a key role in the coordination of the inputs required for the successful implementation of the project activities. He/she shall be supported by a pool of short term experts. The RTA is bound by the rules on hours of work in force in the host administration. He/she is not authorized to work part-time. Management and control of leave and working time are the responsibility of the MS Project Leaders and their BC counterparts. Qualifications and skills of the Resident Twinning Adviser Be a national of a Member State of the European Union; Minimum Bachelor degree in economics, law, public administration or other areas relevant for the project implementation; Civil servant or equivalent staff seconded to work; At least 3 years of professional experience in the field of taxpayer services, establishment and functioning of organizational units for providing taxpayer services (especially Contact Centre) or in implementation of institutional aspects targeted by twinning contract; 9

10 Proven executive capacity, multidisciplinary managerial skills and organizational and planning capability; Experience in developing and delivering training programmes for improving the quality of taxpayer services; Fluent in written and spoken English Sound knowledge of the situation of the beneficiary country would be an asset Tasks of the Resident Twinning Adviser As to the general responsibility of the day-to-day implementation of the Twinning project in the Beneficiary Country, the Resident Twinning Adviser (RTA) tasks will include: To provide technical advice and assist the administration in the BC in the context of a predetermined work-plan. Coordination of all project activities and experts inputs in the country; Ensuring day-to-day implementation of the Twinning project in the BC; Ensuring smooth correlation between the activities, deadlines and the envisaged results in the Work Plan; Taking corrective actions, if necessary, inside the terms of the signed contract. To participate in the preparation of all strategic project documents (quarterly monitoring reports, final project report etc.); Together with the Project Leader, to nominate, mobilize and supervise the Short-Term experts; Profile and tasks of the short-term experts Other specialist staff will be made available by the Twinning Partner to support the implementation of activities. Specific and technical matters not directly covered by the Resident Twinning Adviser can be taken over by a pool of short-term experts within the limits of the budget. CV's and proposed activities of each Short-Term Expert should be an integral part of the MS Offer. The detailed expert input shall be established when drawing up the twinning work-plan. Pool of Short-Term Experts (STEs) Requirements: - Minimum Bachelor degree or an equivalent of 10 years of relevant professional experience in the field of tax, auditing, economics, law, public administration, or other area relevant for the implementation of the project; - be civil servants or equivalent staff seconded to work within departments/units related to providing taxpayer services in a Member State; - have at least 3 years of experience in providing taxpayer services or in implementation of institutional aspects targeted by twinning contract; - have experience in organisation and implementation of training sessions organised by Member States or by Community institutions directed towards staff members and/or operators in the scope of the project; - Fluent in written and spoken English Tasks of the Short term Experts (STEs) More specifically, the Short-Term experts will: - prepare and implement specific tasks based mainly on practical cases and experience in compliance with their mission description and in accordance with Project activities; - provide practical expertise/advices to relevant staff for execution of different tasks related to the project 10

11 - assist in key tasks, e.g. in the field of taxpayer services; - Address cross-cutting issues. Non-exhaustive list of short-term expertise: The short term experts are expected to have expertise in the following areas (Contact Centre/Call Centre/Service Counters): - Assessment of the performance capacities and human resources - Improvement of the communication between the Tax Administration and the taxpayers - Establishing control (monitoring) system and criteria for evaluation of performance - Provision of trainings RTA Assistant The RTA will be provided with a full-time RTA assistant acting as an assistant for technical and organisational support. The assistant will be contracted according to twinning rules and paid from the Twinning budget. The assistant will be selected through an open call. The selection of RTA assistant will be made by interviewing at least 3 eligible candidates. The role of RTA Assistant is to support the RTA in the project management by taking care of mission preparations and filing mission reports, time sheets and mission certificates. In addition, the assistant will be responsible for organisation of meetings, seminars etc. and their logistics. The RTA assistant will also act as translator/interpreter, when necessary Full-time translator / interpreter: A full-time translator / interpreter will be selected through an open call. The full-time translator / interpreter will be involved in all necessary project activities (training sessions, translation of project documents/reports and materials, organizational activities, etc.). The role of the translator / interpreter will be to provide translation as well as interpretation. 4. Institutional Framework 4.1 Beneficiary Institution(s) The main beneficiary of the Twinning Project is the Public Revenue Office. The project implementation will be coordinated by the Taxpayer Services Sector within the General Directorate of the PRO. The Public Revenue Office (PRO) is the administrative institution within the Ministry of Finance. The status, organization and authority of the PRO are regulated in the Law on Public Revenue Office. According to this Law, the Public Revenue Office implements the tax policy and does collection of taxes and other public duties on basis of the Law on Tax Procedure and specific tax laws and international agreements in the area of taxes. Moreover, it provides assistance to the taxpayers in their compliance efforts; performs external audit, monitors and analyzes the functioning of the tax system and also provides proposals for law changes in order to increase the efficiency and effectiveness of the collection of taxes; cooperates with the tax authorities from other countries and provides international legal aid in tax matters. The Public Revenue Office has approximately 1300 employees in total. The organizational structure of the Public Revenue Office is the following: General Directorate located in Skopje, Large Taxpayers Office (LTO), 5 Regional Tax Offices and 8 Tax Departments and 72 Service Counters, which represent the constituent part of Regional Tax Offices. The number of employees in the Service Counters is different (from 1 to 6 employees) depending on the economic activity and the number of taxpayers in the respective municipality. According to the latest 2012 Organizational Structure of the Public Revenue Office, The Service Counters, in the area that they are created for, can function as mobile organizational units Mobile Service Counters, if needed. The PRO is using 3 Mobile Service Counters and they are staffed with employees from the respective Regional Office depending where the Mobile Service Counter operates. The General Directorate is responsible for execution of tax policy, determination of standards and organization of the implementation of regulations. The Regional offices have to organize immediate implementation of the 11

12 assessment and collection of taxes. They are also responsible for direct implementation of regulation regarding external audit, offence procedure and enforced collection of taxes. The Tax Departments are responsible for immediate implementation of assessment and collection of taxes. The main goal of the Service Counters across the country is to provide improved services to the taxpayers and for the PRO to maintain a presence in all municipal areas thus encouraging and supporting compliance. The Service Counters report for their performances to the Regional Offices. The Taxpayer Services Departments report for their performances to the Regional Office as well as to the Taxpayer Services Sector within the General Directorate. The Contact Centre reports for the performances to the Taxpayer Services Sector as its organizational unit. With 2012 PRO Act of systematization and organization, there are 49 working posts within the Contact Centre/Call Centre premises. Currently the Contact Centre/Call Centre is staffed with 10 employees. The taxpayer services function is performed by the Taxpayer Services Sector within the General Directorate. Within The Taxpayer Services Sector the following organizational units are in function: Contact Centre, Taxpayer Services Departments in each Regional Office and Service Counters as organizational units within the regional offices. 4.2 Project Steering Committee (PSC) A Steering Committee (SC) will be established to monitor the implementation of the project. The Committee shall be composed of representatives of the Beneficiary Country Project Leader, the Member State Project Leader, the Resident Twinning Adviser, the RTA counterpart, representatives from the Taxpayer Services Department from the Beneficiary Institution, The Delegation of the European Union and the Central Financing and Contracting Department within the Ministry of Finance, the Secretariat for European Affairs, and other stakeholders. The final and exact composition of the SC will be agreed with the Contracting Authority at the start up of the project. The proceeding of the Project Steering Committee related to the preparation of an operative side letter updating the details of activities foreseen by the work plan are attended by the two Project leaders, the RTAs, a representative of the EU Delegation and a representative of the Contracting Authority. The RTA counterparts and principal MS experts can participate as appropriate. At least ten working days before the meeting of the Project Steering Committee, the RTAs circulates to all other participants a draft of the updated details of activities. Considering the other tasks of the Project Steering Committee, in particular the preparation of quarterly interim reports, members shall take due precautions in order to be able to attend the meeting during all its duration. The Steering Committee will meet quarterly or more frequently, if required. The SC meetings are called and chaired by both Project Leaders. The Resident Twinning Adviser will be responsible, jointly with the national counterpart, for drafting an interim quarterly report and presenting it to members of the committee at least 2 weeks prior to each Steering Committee meeting. The SC will take the necessary decisions related to project facilitation and progress and will be the forum to discuss any unforeseen difficulties. Exceptional SC meetings can be convoked in case of exceptional needs. It is the responsibility of the Project Steering Committee to update the detailed description of activities in a six month perspective, issuing successive operative side letters. 4.3 Reporting requirements as per Art 6.4 of the Twinning Manual Proper project reporting is essential to ensure proper follow-up of project implementation and to properly evaluate the results. These reports shall consist of a content section and financial section. Every three months, the MS Project Leader in co-operation with the BC Project Leader will prepare and submit interim quarterly reports. Each report will cover a three months period calculated from the date of notification of endorsement / signature of the contract. The first report will be due in the fourth month counting from the date of notification of endorsement / signature of the Twinning contract. Interim quarterly reports will be prepared and distributed to all the participants in advance of the meetings of the Project Steering Committee. The financial part of the interim reports, must document the actual expenditure in relation to budgeted expenditure. A list detailing each item of expenditure incurred in the period covered by the reports, and indicating for each its title, amount, relevant heading in the Budget of the Action and the reference of the justifying document, is annexed to them. 12

13 The MS Project Leader shall submit the final report before the end of the legal duration of the Twinning contract. The final report shall be forwarded no later than three months after the implementation period of the Action (work plan) as defined in article 2 of the Special Conditions of the Twinning Contract. The final report will be accompanied by a verification expenditure report. This means that the final report, final invoice, and expenditure verification report have to be submitted at the latest during the final month before the end of the legal duration of the Twinning contract. Reports will follow the templates of Annex C4/Annex C5 of the Twinning Manual. In addition to these formal reporting stages, the twinning partners are obliged to inform in writing the Contracting Authority (CFCD) as well as the final beneficiary of the action of any critical aspects or conditions of project implementation, or any amendments/modifications necessary within the budget. All reports must be produced in the English in electronic and hard copy. These reports shall be signed by both Project Leaders. Each report must be presented in electronic format two weeks prior to the Steering Committee meetings and in two hard copies to the Project Beneficiary, the Contracting Authority, the members of the Steering Committee Meeting and the EU Delegation. The final versions should incorporate any comments and discussions during the Steering Committee meetings. Failure to submit satisfactory reports in time may lead to the decision to suspend EU financing for the project. 5. Budget IPA Community Contribution National Co-financing TOTAL Twinning Contract 95% ,00 EUR 5% ,00 EUR ,00EUR The co-financing requirement foreseen under IPA will be considered fulfilled according to the provision of the relevant Financing Agreement. The budget for the project is based on a 24-month twinning partnership. In addition to the IPA and National co-financing as part of the Twinning Contract amount, as a rule, all twinning contracts must provide additional co-financing on the side of the Beneficiary Institution, for the purpose of covering costs not covered under the project budget as per Twinning manual, point 5.13, as follows: Direct and indirect cost of the Beneficiary administration and civil servants working for the project; Travel by the beneficiary officials from their capitals to a MS or between MS; Organization of seminars/ workshops/ trainings (incl. hall rental, printing seminar materials, transport of employees and other logistical support that will be foreseen under the Twinning Contract). Facilities for the Member State experts: adequately equipped office space; telephone; services; fax; photocopiers; computer; internet access; secretarial support; access to information; For the needs of the project, a full time RTA Assistant and a Translator/Interpreter has to be appointed under the project budget. The project will be located in the premises of the Public Revenue Office. The Public Revenue Office will ensure appropriate facilities and basic equipment for the work of the experts. This includes administrative support, 13

14 office space, telephone and fax and other necessary facilities. This contribution should also include logistical support for various training activities, including selection of trainees (in consultation with the Member State experts), as well as providing the Member State experts with the documents necessary for project implementation. The twinning partner (project beneficiary) shall provide all available assistance to solve unforeseen problems that the Member State twinning partner(s) might face. 6. Implementation Arrangements 6.1 Implementing Agency responsible for tendering, contracting and accounting The Central Financing and Contracting Department (CFCD) of the Ministry of Finance will be responsible for tendering, contracting, payments, accounting and overall supervision of the implementation of the project, upon conferral of management. The Head of CFCD will act as the Programme Authorising Officer (PAO) of the project: Ms. Radica Koceva (PAO) Central Financing and Contracting Department Ministry of Finance Fax: Main counterpart in the BC, including contact person and contact details. The Project Leader shall be the main counterpart in the BC, and will be directly responsible for co-ordination and management of the project from the beneficiary side and will support the Twinning project team in organisational and technical matters. Public Revenue Office within the Ministry of Finance, Taxpayer Services Sector Contact persons and contact details Project Leader: Mr. Muhedin Avdikj Head of Taxpayer Services and Taxes Sector Tel RTA Counterpart: Mr. Mihajlo Mihailov Director assistant and Head of Contact center Tel Contracts One (1) Twinning contract is foreseen for the implementation of the above mentioned activities. 14

15 7. Implementation Schedule (indicative) 7.1 Launching of the call for proposals The estimated date for the launching of the call for proposals is: June Start of project activities The estimated date for start of project activities is: January/February Project completion The estimated date for project completion is: January/February Duration of the execution period The overall execution period of the Twinning project is 27 months with an implementation period of 24 months. (The duration of the Twinning work plan is increased by 3 months, to cover the initial setting in of the RTA and the proper wrapping up of the Twinning Project). 8. Sustainability The Beneficiary administration is fully committed to ensuring a long term impact of the activities of this Twinning Project.The expected combined impact of this project will bring about significant improvement in providing taxpayer services. The project will have impact on improving the systems (strategic planning documents, strategic management), skills, practices, mechanisms, rules, by laws and strategies of the relevant institutions. An ongoing review of key issues impacting on sustainability will start from the beginning of project implementation, based on the results and outcomes that should be achieved over time. The objective of this review is to facilitate the sustainable impact of outcomes beyond the end of the project. After project completion, the key elements of the system are expected to be in place and operational. The Member State Twinning partners shall transfer their best practices and know-how necessary to achieve the mandatory results to the Beneficiary administration. Staff benefiting from trainings shall transfer knowledge through subsequent training to their colleagues. Moreover and at the end of the implementation period a lesson learnt seminar will be held to disseminate the results and the best practices acquired and to foresee future relevant activities. 9. Crosscutting issues (equal opportunity, environment, etc ) Throughout the project cycle, in particular when developing project workplan, state actors specifically addressing (one of) the cross cutting issues shall be consulted. The mainstreaming of the cross cutting issues is regarded on two different levels: (a) Ensuring that the internal policies, structure or operating procedures of the beneficiary agency will conform to and promote the relevant principles outlined per section below and (b) ensuring that the products, outputs produced by the beneficiaries (e.g. laws, regulations, policies, and strategies) will conform to and promote the relevant principles outlined per section below 9.1 Civil Society development and dialogue N/A 15

16 9.2 Environmental considerations Any ecological friendly initiative, which can be taken, will have to be implemented. 9.3 Equal Opportunity and non-discrimination During the implementation the principles of equal opportunity and non-discrimination policies of the national administration will be taken into account. The relevant EC policy is set out in the EC Programme of Action for the mainstreaming of gender equality in community development cooperation ( ). In view of the specific sector, it is not expected that the gender aspects will be of prime relevance for the outputs of this project. 9.4 Minority and vulnerable groups In this area the main policy document is the Ohrid Framework Agreement. In an EU context, reference is made to the Race directive of 2000 (200/43/EC of 29 June), which has an important impact on employment (incl. vocational training, working conditions, social protection etc.) and is also a crucial aspect of the acquis. During the implementation of the beneficiary will consult the state administration to identify areas where it could improve its internal performance vis-à-vis minorities or other vulnerable groups. 9.5 Good governance, with particular attention to fight against corruption The training activities will include a specific component to address a fight against corruption, especially for the employees in the Contact Centre/Call Centre. 9.6 Communication and publicity All requirements to ensure the visibility of EU financing will be fulfilled in accordance with Regulation (EC). N. 718/ Conditionality and sequencing 10.1 Conditionality The project includes the following conditionality: - Allocation of working space and facilities by the beneficiary for twinning before the launch of the tender process; - Organization, selection and appointment of members of working groups, steering and coordination committees, seminars by the beneficiary as per work plan of the project; - Appointing the relevant staff by the beneficiaries to participate in training activities as per work plan; - Staff and operation of the Contact Centre/Call Centre and Service Counters will be ensured by the beneficiary before launching of the Project. If the conditions are not met, suspension or cancellation of the project will be considered 10.2 Sequencing Key milestones will be: 1) Approval of the Twinning project fiche; 2) Circulation of the Twinning Project Fiche to Member State National Contact Counters; 3) Completion of the selection of the twinning partner; 4) Signature of the Twinning contract, including the Twinning Work Plan; 5) Commencement of the implementation of the twinning (inter alia, the arrival in the country of the Resident Twinning Adviser); 3 See Article 62 and 63 of Regulation(EC) N. 718/

17 6) End of the implementation period; 7) Submission of the final report. ANNEXES TO PROJECT FICHE 1. Logical framework matrix in standard format 2. Implementation chart 3. Contracting and disbursement schedule by quarter for full duration of programme (including disbursement period) 4. List of relevant Laws and Regulations 17

18 ANNEX I - Logical framework matrix in standard format LOG FRAME PLANNING MATRIX FOR Project Fiche: Improving of the PRO taxpayers services Programme name and number: National Programme under the IPA Transition Assistance and Institution Building Component for 2010 CRIS number : 2010/ Contracting period expires two years from the date of the conclusion of the Financing Agreement Total budget : EUR 800,000 Execution period expires two years from the final date for contracting Disbursement period expires one year from the final date for execution of contracts. IPA budget: EUR 760,000 Overall objective Objectively verifiable indicators Sources of Verification This Project will improve the performance of the Public Revenue Office (PRO) with regards to providing better services to taxpayers with the aim of increase voluntary compliance. Increased compliance and revenues in the PRO budget - Commission's Progress Reports; - Monthly monitoring progress report from SPO to CFCD. -PRO report Project purpose Objectively verifiable indicators Sources of Verification Assumptions 18

19 To strengthen the quality of services towards the taxpayers by establishing effective information methods and communication tools towards better services to taxpayers and to ensure strengthening of the partnership between the taxpayers and tax servants through Contact Centre/Call center and Service Counters 4 any other channels to the public. In addition, the purpose of the project is to ensure an equal interpretation of the tax laws throughout the country, as well as to build a user friendly environment by upgrading the already established Contact Centre / Call Centre and the Service Counters and improving all the services provided to the taxpayers by the PRO in general. Increased satisfaction of the taxpayers from the PRO services. - Commission monitoring and evaluation tools; - Commission documents; - Government documents; - PRO reports; - Survey. Strong support from top managers of PRO. Results Objectively verifiable indicators Sources of Verification Assumptions Results for Activity 1: Quality service and improved efficiency of Taxpayers' Services and Contact Centre/Call Centre: The Taxpayers' Services in general and the Contact Centre/Call Centre operates more efficiently and the effectively by having improved the organisation and management of its human resources, working procedures, operational policies etc. Services to taxpayers by Contact Centre/Call Centre and other ways are modernized and extended to cover a wide range of services by telephone, face to face and other means, tools, best practices to serve the public, etc. The Contact Centre/call Centre communicates with the public more effectively due to the implementation of updated communication plans, disseminated information packages etc. Continuous quality control is put in place by introducing a monitoring system for control of taxpayer consultation /communication Contact Centre/Call Centre performance evaluation system implemented annually Measurable indicators for Activity 1: The organisation and management of the Taxpayers' Services in general and the Contact - Commission documents; Centre/Call Centre improved by new job descriptions, operational guidelines, working rules - Government documents; and procedures etc. - PRO reports; Statistics about the operation of the Taxpayers' Services in general and Call Center /Contact Center - Survey. demonstrate improved performance (number of processed tax returns, number of inbound and outbound calls with taxpayers, number of satisfied taxpayers of the phone line/face to face or other services, number of taxpayers using the services of the Contact Centre/Call Centre increased up to 10%; number of new services to taxpayers, increased awareness and compliance of the taxpayers etc.) Communication of Centre/Call Centre s with taxpayers enhanced, due to the implementation of updated communication plan, disseminated Commission monitoring and evaluation tools; - Acceptance of recommendations by the PRO; - Availability of resources and sufficient absorption capacity; - Availability of resources to operate the effectively; - Sufficient absorption capacity of PRO administrative staff. 4 Contact Centre and Service Points - according to the organization and systematization act of the PRO 19

20 and confirms enhanced service delivery information materials etc. Quality of services to taxpayers is guaranteed by the introduction of a monitoring system for consultation/communication of call centers/contact centers with taxpayers Enhanced quantity and quality of service delivery is confirmed by annual evaluation of Contact Centre/Call Centre s performance; Results for Activity 2: Quality service and improved efficiency of Service Counters: The Taxpayers' Services in general and the mobile and municipal Service counters operate with increased efficiently and the effectively by having improved their organisation and management including updated job descriptions, operational guidelines working rules and procedures; Services to taxpayers by mobile and municipal service counters and other are modernized and extended to cover a wide range of services by telephone, face to face and other channels, tools, best practices to serve the public, etc.; The Service counters communicates with the public more effectively due to the implementation of updated communication plan, prepared information packages/materials about the Service Counters services (brochures and leaflets) etc.; Measurable indicators for Activity 2: Organisation and management of the mobile and municipal service counters improved due to new job descriptions, operational guidelines, working rules and procedures etc. Statistics about the operation of the mobile and municipal Service Counters demonstrate improved operational performance (increased number of processed tax returns, number of taxpayers using the services of Service Counters, number of satisfied taxpayers, number of services to taxpayers, increased awareness and compliance of the taxpayers, number of monthly visits of mobile service counters to municipalities/places increased to at least 5 visits as per Tax calendar and taxpayer's needs Number/areas and efficiency of services to taxpayers by mobile and municipal service counters and other means increased Communication of Service counters with taxpayers enhanced, communication plan is updated, information packages delivered; 20

STANDARD TWINNING PROJECT FICHE Strengthening the medium term budgeting for effective public financial management

STANDARD TWINNING PROJECT FICHE Strengthening the medium term budgeting for effective public financial management STANDARD TWINNING PROJECT FICHE Strengthening the medium term budgeting for effective public financial management List of abbreviations BC BC PL BFD CV CFCD EC EPSO ESA EU EUD GFS IMF IPA IPA IR MIPD MoF

More information

TWINNING PROJECT FICHE. Support to the Implementation of Gender Equality (SIGE project)

TWINNING PROJECT FICHE. Support to the Implementation of Gender Equality (SIGE project) TWINNING PROJECT FICHE Support to the Implementation of Gender Equality (SIGE project) 1. Basic Information 1.1. Publication reference: EuropeAid/ 135-919/IH/ACT/MK 1.2. Programme: Instrument for Pre-accession

More information

STANDARD TWINNING LIGHT PROJECT FICHE

STANDARD TWINNING LIGHT PROJECT FICHE STANDARD TWINNING LIGHT PROJECT FICHE 1. Basic Information 1.1 Programme: IPA 2011 1.2 Twinning Number: HR/2011/IB/OT/01 TWL 1.3 Title: Capacity Building of the National School for Public Administration

More information

THE FORMER YUGOSLAV REPUBLIC OF MACEDONIA FURTHER DEVELOPMENT OF

THE FORMER YUGOSLAV REPUBLIC OF MACEDONIA FURTHER DEVELOPMENT OF INSTRUMENT FOR PRE-ACCESSION ASSISTANCE (IPA II) 2014-2020 THE FORMER YUGOSLAV REPUBLIC OF MACEDONIA FURTHER DEVELOPMENT OF THE CAPACITIES FOR CRIME SCENE INVESTIGATION Action Summary The overall objective

More information

PROJECT FICHE 3.2.1.2

PROJECT FICHE 3.2.1.2 PROJECT FICHE 3.2.1.2 TO ACTION PROGRAMME 2005 FOR THE FORMER YUGOSLAV REPUBLIC OF MACEDONIA Title Combating money laundering (phase II) Total cost EC contribution: 1.5 million (approx) Aid Method Project

More information

Twinning Work Plan. 26-28 October 2010 Gintaras Makštutis Twinning Expert

Twinning Work Plan. 26-28 October 2010 Gintaras Makštutis Twinning Expert Twinning Work Plan 26-28 October 2010 Gintaras Makštutis Twinning Expert Twinning Work Plan Composition of the Work Plan Article 1. Background; Article 2. Acquis Communautaire; Article 3. Mandatory Results

More information

Official Journal of the European Union

Official Journal of the European Union L 132/32 COMMISSION IMPLEMTING REGULATION (EU) No 447/2014 of 2 May 2014 on the specific rules for implementing Regulation (EU) No 231/2014 of the European Parliament and of the Council establishing an

More information

Advanced training for tax auditors in the field of computer audit. 1.1 CRIS Number: 2006/018-180.01-03 Twinning No: PL/06/IB/FI/01/TL

Advanced training for tax auditors in the field of computer audit. 1.1 CRIS Number: 2006/018-180.01-03 Twinning No: PL/06/IB/FI/01/TL 1. Basic Information Advanced training for tax auditors in the field of computer audit 1.1 CRIS Number: 2006/018-180.01-03 Twinning No: PL/06/IB/FI/01/TL 1.2 Title: Advanced training for tax auditors in

More information

Practical Guide for Twinners. Version 4.1

Practical Guide for Twinners. Version 4.1 Practical Guide for Twinners Version 4.1 Introduction This Twinning Guide has been developed for Member States (MS) and Beneficiary institutions, MS and Croatian Project Leaders (PL), Resident Twinning

More information

Annex 2: Rules and Procedures for the Swiss-Polish Cooperation Programme

Annex 2: Rules and Procedures for the Swiss-Polish Cooperation Programme Annex 2: Rules and Procedures for the Swiss-Polish Cooperation Programme Annex 2 is an integral part of the Framework Agreement between the Swiss Federal Council and the Government of the Republic of Poland

More information

EUROPEAN COMMISSION DIRECTORATE-GENERAL JUSTICE CALL FOR PROPOSALS JUST/2013/DAP/SAG/CAAM FOR CHILD ABDUCTION ALERT MECHANISMS SPECIFIC ACTION GRANTS

EUROPEAN COMMISSION DIRECTORATE-GENERAL JUSTICE CALL FOR PROPOSALS JUST/2013/DAP/SAG/CAAM FOR CHILD ABDUCTION ALERT MECHANISMS SPECIFIC ACTION GRANTS EUROPEAN COMMISSION DIRECTORATE-GENERAL JUSTICE Directorate A: Civil justice Unit A.4: Programme management SPECIFIC PROGRAMME "DAPHNE III (2007 2013) CALL FOR PROPOSALS JUST/2013/DAP/SAG/CAAM FOR CHILD

More information

Job profile for project manager in the JTS (Antenna Office) Bulgaria Turkey IPA Cross-border Programme November 2012 version JOB PROFILE

Job profile for project manager in the JTS (Antenna Office) Bulgaria Turkey IPA Cross-border Programme November 2012 version JOB PROFILE Job profile for project manager in the JTS (Antenna Office) Bulgaria Turkey IPA Cross-border Programme November 2012 version JOB PROFILE of Project Manager and Project Manager Assistant in the Joint Technical

More information

STANDARD TWINNING PROJECT FICHE. Developing cooperation between higher education institutions, the private sector and relevant public bodies

STANDARD TWINNING PROJECT FICHE. Developing cooperation between higher education institutions, the private sector and relevant public bodies STANDARD TWINNING PROJECT FICHE Developing cooperation between higher education institutions, the private sector and relevant public bodies List of Abbreviations BAEHE BC BC PL BTCP CC CFCD CV DNSHE EC

More information

COMMISSION OF THE EUROPEAN COMMUNITIES. COMMISSION REGULATION (EC) No /..

COMMISSION OF THE EUROPEAN COMMUNITIES. COMMISSION REGULATION (EC) No /.. EN EN EN COMMISSION OF THE EUROPEAN COMMUNITIES Brussels, XX/XX/2007 COM(2006) XXX COMMISSION REGULATION (EC) No /.. of [ ] implementing Council Regulation (EC) No 1085/2006 establishing an instrument

More information

Summary Project Fiche

Summary Project Fiche Summary Project Fiche 1. Basic Information 1.1. Désirée Number: BG 0203.13 1.2. Title: Development and Implementation of VIES requirements and EU interoperability standards in the field of VAT within the

More information

Action grants to support national and transnational projects projects aiming to promote Union citizenship

Action grants to support national and transnational projects projects aiming to promote Union citizenship EUROPEAN COMMISSION DIRECTORATE-GENERAL JUSTICE CALL FOR PROPOSALS Action grants to support national and transnational projects projects aiming to promote Union citizenship RIGHTS, EQUALITY AND CITIZENSHIP

More information

URBACT III Programme Manual

URBACT III Programme Manual URBACT III Programme Manual Fact Sheet 2E Network Management Table of contents Fact Sheet 2E 0. Introduction... 1 1. Roles and responsibilities of Lead and Project Partners... 2 2. The legal framework...

More information

Annex 2: Rules and Procedures for the Swiss- Estonian Cooperation Programme

Annex 2: Rules and Procedures for the Swiss- Estonian Cooperation Programme nicht amtliche Publikation Annex 2: Rules and Procedures for the Swiss- Estonian Cooperation Programme Annex 2 is an integral part of the Framework Agreement between the Swiss Federal Council and the Government

More information

Standard Summary Project Fiche IPA decentralised National programmes. Project number: TR 07 02 22

Standard Summary Project Fiche IPA decentralised National programmes. Project number: TR 07 02 22 Standard Summary Project Fiche IPA decentralised National programmes Project number: TR 07 02 22 1. Basic information 1.1 CRIS Number: 1.2 Title: Capacity Building of Social Security Institution 1.3 Sector:

More information

Regulation on the implementation of the Norwegian Financial Mechanism 2009-2014

Regulation on the implementation of the Norwegian Financial Mechanism 2009-2014 Regulation on the implementation of the Norwegian Financial Mechanism 2009-2014 adopted by the Norwegian Ministry of Foreign Affairs pursuant to Article 8.8 of the Agreement between the Kingdom of Norway

More information

Regulation on the implementation of the European Economic Area (EEA) Financial Mechanism 2009-2014

Regulation on the implementation of the European Economic Area (EEA) Financial Mechanism 2009-2014 the European Economic Area (EEA) Financial Mechanism 2009-2014 adopted by the EEA Financial Mechanism Committee pursuant to Article 8.8 of Protocol 38b to the EEA Agreement on 13 January 2011 and confirmed

More information

BOSNIA AND HERZEGOVINA

BOSNIA AND HERZEGOVINA INSTRUMENT FOR PRE-ACCESSION ASSISTANCE (IPA II) 2014-2020 BOSNIA AND HERZEGOVINA Support to participation in EU Programmes Action Summary The Action provides support to the participation of Bosnia and

More information

EUROPEAN COMMISSION DIRECTORATE-GENERAL JUSTICE

EUROPEAN COMMISSION DIRECTORATE-GENERAL JUSTICE EUROPEAN COMMISSION DIRECTORATE-GENERAL JUSTICE CALL FOR PROPOSALS Action grants to support projects on non-discrimination and Roma integration RIGHTS, EQUALITY AND CITIZENSHIP PROGRAMME (2014-2020) TABLE

More information

URBACT III Programme Manual

URBACT III Programme Manual URBACT III Programme Manual Fact Sheet 2A Action Planning Networks Table of contents Fact Sheet 2A 1. Main objectives and expected results... 1 2. Network s development... 2 3. Partnership... 3 4. Activities

More information

Project Fiche No. 8 Implementation and follow-up of the Small Business Act (SBA)

Project Fiche No. 8 Implementation and follow-up of the Small Business Act (SBA) 1. Basic information Project Fiche No. 8 Implementation and follow-up of the Small Business Act (SBA) 1.1 CRIS Number: 2010/XXXX 1.2 Title: Implementation and follow-up of the Small Business Act (SBA)

More information

AND OTHER RELEVANT ANNEXES

AND OTHER RELEVANT ANNEXES ANNEX A TWINNING CONTRACT AND OTHER RELEVANT ANNEXES Revision 2012-1 - Contracting Authority < Name of programme > Twinning Contract TITLE OF THE TWINNING PROJECT Name of Beneficiary: Dossier No - 2 -

More information

STANDARD TWINNING PROJECT FICHE

STANDARD TWINNING PROJECT FICHE STANDARD TWINNING PROJECT FICHE 1. Basic Information 1.1 Publication notice reference: EuropeAid/ 137-675/IH/ACT/HR 1.2 Programme: Transition Facility IPA/2013/24986 (Annex of C(2013) 8057 final) 1.3 Twinning

More information

BUDGET HEADING 04.03.03.03 INFORMATION, CONSULTATION AND PARTICIPATION OF REPRESENTATIVES OF UNDERTAKINGS CALL FOR PROPOSALS

BUDGET HEADING 04.03.03.03 INFORMATION, CONSULTATION AND PARTICIPATION OF REPRESENTATIVES OF UNDERTAKINGS CALL FOR PROPOSALS EUROPEAN COMMISSION Employment, Social Affairs and Inclusion DG Employment and Social Legislation, Social Dialogue Labour Law BUDGET HEADING 04.03.03.03 INFORMATION, CONSULTATION AND PARTICIPATION OF REPRESENTATIVES

More information

ANNEX C1 1 STANDARD TWINNING PROJECT FICHE

ANNEX C1 1 STANDARD TWINNING PROJECT FICHE ANNEX C1 1 STANDARD TWINNING PROJECT FICHE 1. Basic Information 1.1 Publication notice reference: EuropeAid/ 137-622/DH/ACT/XK 1.2 Programme: Annual Action Programme for Kosovo 1 for 2014 1.3 Twinning

More information

CALL FOR PROPOSALS FOR INSTITUTIONAL CAPACITY DEVELOPMENT 1. BACKGROUND Organizational Context: The National Federal Parliament (NFP) was inaugurated in August 2012, with the selection (by traditional

More information

Project Fiche IPA National programmes / Component I. Implementation of the legal framework for bankruptcy and voluntary liquidation of companies

Project Fiche IPA National programmes / Component I. Implementation of the legal framework for bankruptcy and voluntary liquidation of companies Project Fiche IPA National programmes / Component I 1 IDENTIFICATION Project Title Implementation of the legal framework for bankruptcy and voluntary liquidation of companies CRIS Decision number 2011/022-988

More information

Standard Summary Project Fiche IPA decentralised National programmes (maximum 12/15 pages without the annexes)

Standard Summary Project Fiche IPA decentralised National programmes (maximum 12/15 pages without the annexes) Standard Summary Project Fiche IPA decentralised National programmes (maximum 12/15 pages without the annexes) 1. Basic information 1.1 CRIS Number: TR080206 1.2 Title: DECISION MAKING AND PERFORMANCE

More information

COMMISSION DECISION. of XXX

COMMISSION DECISION. of XXX EUROPEAN COMMISSION Brussels, XXX [ ](2014) XXX draft COMMISSION DECISION of XXX authorising the use of reimbursement on the basis of unit costs for actions requiring the conduct of clinical studies under

More information

AD 13/15 CONF-RS 2/15 1

AD 13/15 CONF-RS 2/15 1 CONFERENCE ON ACCESSION TO THE EUROPEAN UNION SERBIA Brussels, 3 December 2015 (OR. en ) AD 13 / 15 CONF - RS 2 ACCESSION DOCUMENT Subject: EUROPEAN UNION COMMON POSITION Chapter 32: Financial control

More information

JHU CCP Zambia Chief of Party

JHU CCP Zambia Chief of Party JHU CCP Zambia Chief of Party General Job Description The Johns Hopkins Bloomberg School of Public Health Center for Communication Programs (JHU CCP) seeks a Chief of Party to provide strategic leadership

More information

MANUAL FOR FINANCIAL MANAGEMENT AND CONTROL

MANUAL FOR FINANCIAL MANAGEMENT AND CONTROL Republic of Macedonia MINISTRY OF FINANCE Public Internal Financial Control Department Central Harmonisation Unit for Financial Management and Control MANUAL FOR FINANCIAL MANAGEMENT AND CONTROL Skopje,

More information

NGO Grants Guideline The EEA Financial Mechanism & The Norwegian Financial Mechanism 2004-2009

NGO Grants Guideline The EEA Financial Mechanism & The Norwegian Financial Mechanism 2004-2009 The EEA Financial Mechanism & The Norwegian Financial Mechanism 2004-2009 (From 23 August 2006, as amended on 29 August 2007) Contents 1. GENERAL...3 1.1 WHAT ARE GRANTS FROM NGO FUNDS?...3 1.2 ELIGIBLE

More information

DG ENLARGEMENT SECTOR BUDGET SUPPORT GUIDELINES

DG ENLARGEMENT SECTOR BUDGET SUPPORT GUIDELINES Ref. Ares(2014)571140-04/03/2014 DG ENLARGEMENT SECTOR BUDGET SUPPORT GUIDELINES EXECUTIVE SUMMARY January 2014 TABLE OF CONTENTS Introduction 1. RATIONALE FOR BUDGET SUPPORT 1.1 What is Budget Support?

More information

LAW ON THE CENTRE FOR TRAINING IN JUDICIARY AND STATE PROSECUTION SERVICE

LAW ON THE CENTRE FOR TRAINING IN JUDICIARY AND STATE PROSECUTION SERVICE LAW ON THE CENTRE FOR TRAINING IN JUDICIARY AND STATE PROSECUTION SERVICE I. GENERAL PROVISIONS Scope of the Law Article 1 This Law shall establish the Centre for Training in Judiciary and State Prosecution

More information

Erasmus+ General Information. Application Form Call: 2015. KA2 Cooperation and Innovation for Good Practices

Erasmus+ General Information. Application Form Call: 2015. KA2 Cooperation and Innovation for Good Practices General Information This application form consists of the following main sections: - Context: this section asks for general information about the type of project proposal you want to submit; - Participating

More information

SPECIFIC PROGRAMME "CRIMINAL JUSTICE" (2007-2013) CALL FOR PROPOSALS JUST/2012/JPEN/AG/EJT Action grants

SPECIFIC PROGRAMME CRIMINAL JUSTICE (2007-2013) CALL FOR PROPOSALS JUST/2012/JPEN/AG/EJT Action grants EUROPEAN COMMISSION DIRECTORATE-GENERAL JUSTICE SPECIFIC PROGRAMME "CRIMINAL JUSTICE" (2007-2013) CALL FOR PROPOSALS JUST/2012/JPEN/AG/EJT Action grants 1. INTRODUCTION On 12 February 2007, the Council

More information

STAFF VACANCIES Ref. 1507CAFGIV

STAFF VACANCIES Ref. 1507CAFGIV 27 March 2015 STAFF VACANCIES Ref. 1507CAFGIV The European Insurance and Occupational Pensions Authority (EIOPA) is currently inviting applications for a position as IT Business Analyst for its Headquarters

More information

1st call for proposals: Administrative and submission procedures Infoday La Valeta, Malta, June 17th 2015

1st call for proposals: Administrative and submission procedures Infoday La Valeta, Malta, June 17th 2015 1st call for proposals: Administrative and submission procedures Infoday La Valeta, Malta, June 17th 2015 SIZE OF THE PARTNERSHIP As a minimum requirement, the partnership must involve: at least 4 financing

More information

Screening report Croatia

Screening report Croatia 8 March 2007 Screening report Croatia Chapter 22 Regional policy and coordination of structural instruments Date of screening meetings: Explanatory meeting: 11 12 September 2006 Bilateral meeting: 5 6

More information

Timor- Leste. United Nations Development Programme. Vacancy Announcement

Timor- Leste. United Nations Development Programme. Vacancy Announcement United Nations Development Programme Timor- Leste Vacancy Announcement Project Title: Strengthening Capacities for Disaster Risk Management in Timor Leste Post Title: National Administration and Finance

More information

EUROPEAN COMMISSION DIRECTORATE GENERAL FOR RESEARCH & INNOVATION

EUROPEAN COMMISSION DIRECTORATE GENERAL FOR RESEARCH & INNOVATION EUROPEAN COMMISSION DIRECTORATE GENERAL FOR RESEARCH & INNOVATION Brussels, 24 January 2013 CALL FOR EXPRESSIONS OF INTEREST FOR THE SELECTION OF EXPERTS FOR THE HORIZON 2020 ADVISORY GROUPS 1. Background

More information

PROJECT MANAGEMENT PLAN HEKLA

PROJECT MANAGEMENT PLAN HEKLA MANAGEMENT PLAN HEKLA CONTENT 1. Introduction --------------------------------------------------------------------------- 0 2. Project organisation and management --------------------------------------------

More information

TRANSFERRING INTERNAL CONTROL KNOWLEDGE FROM LEGISLATION TO SCHOOL MANAGEMENT: THE CASE OF SLOVENIA

TRANSFERRING INTERNAL CONTROL KNOWLEDGE FROM LEGISLATION TO SCHOOL MANAGEMENT: THE CASE OF SLOVENIA TRANSFERRING INTERNAL CONTROL KNOWLEDGE FROM LEGISLATION TO SCHOOL MANAGEMENT: THE CASE OF SLOVENIA Tatjana Horvat International School for Social and Business Studies, Slovenia tatjana.horvat@mfdps.si

More information

IPR Awareness and Enforcement Project (including IPR Helpdesk)

IPR Awareness and Enforcement Project (including IPR Helpdesk) EUROPEAN COMMISSION ENTERPRISE AND INDUSTRY DIRECTORATE-GENERAL Specific Call for Proposals ENT5/CIP/07/B/N02C00 IPR Awareness and Enforcement Project (including IPR Helpdesk) CIP Work programme 2007 Strengthening

More information

ANNEX C1 1 STANDARD TWINNING PROJECT FICHE

ANNEX C1 1 STANDARD TWINNING PROJECT FICHE ANNEX C1 1 STANDARD TWINNING PROJECT FICHE 1. Basic Information 1.1 Programme: ENPI 2011/022679 1.2 Twinning Number: MD14/ENP/OT18 1.3 Title: Support to the Civil Service Modernization in the Republic

More information

Cross-border Cooperation Programme Poland-Belarus-Ukraine 2007-2013. Guidelines on Preparation and Submission of Reports

Cross-border Cooperation Programme Poland-Belarus-Ukraine 2007-2013. Guidelines on Preparation and Submission of Reports Cross-border Cooperation Programme Poland-Belarus-Ukraine 2007-2013 Guidelines on Preparation and Submission of Reports INTRODUCTION... 4 Purpose and users of this guidelines... 4 Beneficiary s obligation

More information

Management Seminar on Global Assessments, Yalta, 23-25 September 2009. Macedonian experience with the use of Global Assessment

Management Seminar on Global Assessments, Yalta, 23-25 September 2009. Macedonian experience with the use of Global Assessment United Nations Economic Commission for Europe Management Seminar on Global Assessments, Yalta, 23-25 September 2009 Macedonian experience with the use of Global Assessment MSc Blagica Novkovska, Director

More information

FRAMEWORK PARTNERSHIP AGREEMENT ON THE EUROPEAN INVESTMENT ADVISORY HUB. between the EUROPEAN UNION. and the EUROPEAN INVESTMENT BANK

FRAMEWORK PARTNERSHIP AGREEMENT ON THE EUROPEAN INVESTMENT ADVISORY HUB. between the EUROPEAN UNION. and the EUROPEAN INVESTMENT BANK I European investment Bank ^ ^, I i FRAMEWORK PARTNERSHIP AGREEMENT ON THE EUROPEAN INVESTMENT ADVISORY HUB between the EUROPEAN UNION and the EUROPEAN INVESTMENT BANK Brussels, 22 July 2015 This Agreement

More information

Annex II: Terms of Reference for Management and Implementation Support Consultant (Firm)

Annex II: Terms of Reference for Management and Implementation Support Consultant (Firm) Annex II: Terms of Reference for Management and Implementation Support Consultant (Firm) a. Background: 1. The GoB in accordance with its Public Financial Management (PFM) Strategy & Vision and Medium

More information

EUROPEAN COMMISSION DIRECTORATE-GENERAL HOME AFFAIRS. Directorate B - Migration, Asylum. Preparatory Action HOME/2013/CFP/PARS

EUROPEAN COMMISSION DIRECTORATE-GENERAL HOME AFFAIRS. Directorate B - Migration, Asylum. Preparatory Action HOME/2013/CFP/PARS EUROPEAN COMMISSION DIRECTORATE-GENERAL HOME AFFAIRS Directorate B - Migration, Asylum Preparatory Action Network of contacts and discussion between targeted municipalities and local authorities on experiences

More information

martine.parmantier@ec.europa.eu

martine.parmantier@ec.europa.eu JLS Programmes in the area of criminal justice: Martine PARMANTIER Programme Manager for Criminal Justice Acronym JPEN Tel: +32.2.298 93 06 E-mail address: 1 martine.parmantier@ec.europa.eu 2 Total of

More information

EUROPEAN COMMISSION DIRECTORATE-GENERAL JUSTICE and CONSUMERS CALL FOR PROPOSALS JUST/2014/RDAP/AG/HARM

EUROPEAN COMMISSION DIRECTORATE-GENERAL JUSTICE and CONSUMERS CALL FOR PROPOSALS JUST/2014/RDAP/AG/HARM EUROPEAN COMMISSION DIRECTORATE-GENERAL JUSTICE and CONSUMERS Call for proposals for action grants CALL FOR PROPOSALS Action grants to support transnational projects aiming to prevent, inform about and

More information

Disclaimer. The present document is an internal document that outlines the procedure as currently envisaged by the Commission.

Disclaimer. The present document is an internal document that outlines the procedure as currently envisaged by the Commission. Disclaimer The present document is an internal document that outlines the procedure as currently envisaged by the Commission. It is made available only for advance information and will be integrated into

More information

Guide for Applicants. Call for Proposal:

Guide for Applicants. Call for Proposal: Guide for Applicants Call for Proposal: COSME Work Programme 2014 TABLE OF CONTENTS I. Introduction... 3 II. Preparation of the proposal... 3 II.1. Relevant documents... 3 II.2. Participants... 4 II.2.1.

More information

Decision. concerning traineeship at EFSA

Decision. concerning traineeship at EFSA Internal use Decision concerning traineeship at EFSA Effective Date: 01/01/2014 EFSA/HUCAP/DEC/148/2013 Supersedes: Decision dated 10/01/2013 Approvals Signature Name Lead Author Signature on file Laurence

More information

SINGLE RESOLUTION BOARD VACANCY NOTICE IN INTER-AGENCY JOB MARKET (IAJM) ACCOUNTANT (SRB/AD/IAJM/2015/001)

SINGLE RESOLUTION BOARD VACANCY NOTICE IN INTER-AGENCY JOB MARKET (IAJM) ACCOUNTANT (SRB/AD/IAJM/2015/001) SINGLE RESOLUTION BOARD VACANCY NOTICE IN INTER-AGENCY JOB MARKET (IAJM) ACCOUNTANT (SRB/AD/IAJM/2015/001) The Single Resolution Board (SRB) is launching a call for expression of interest in order to establish

More information

Prepared April 2004. Source: Draft originally prepared for Ministry of Finance, Lesotho.

Prepared April 2004. Source: Draft originally prepared for Ministry of Finance, Lesotho. CONTRACTING OUT DAY-TO-DAY MANAGEMENT OF THE ROAD FUND ADMINISTRATION Prepared April 2004. Source: Draft originally prepared for Ministry of Finance, Lesotho. Some countries have decided that they could

More information

Project Management Specialist (Health) Type of vacancy:

Project Management Specialist (Health) Type of vacancy: Solicitation is open to: Position Title: Type of vacancy: Afghan Nationals ONLY Project Management Specialist (Health) Single Opening date: June 18, 2014 Closing date: July 09, 2014 Vacancy announcement

More information

BUDGET HEADING 04.03.01.06 INFORMATION, CONSULTATION AND PARTICIPATION OF REPRESENTATIVES OF UNDERTAKINGS CALL FOR PROPOSALS

BUDGET HEADING 04.03.01.06 INFORMATION, CONSULTATION AND PARTICIPATION OF REPRESENTATIVES OF UNDERTAKINGS CALL FOR PROPOSALS EUROPEAN COMMISSION Employment, Social Affairs and Inclusion DG Employment and Social Legislation, Social Dialogue Labour Law BUDGET HEADING 04.03.01.06 INFORMATION, CONSULTATION AND PARTICIPATION OF REPRESENTATIVES

More information

Financial management of the project, tools and reporting

Financial management of the project, tools and reporting Financial management of the project, tools and reporting Lead Partner Seminar 4th Call for Proposals Budapest, Hungary 11 December 2012 SEE Joint Technical Secretariat Financial management of the project,

More information

Guide for Applicants COSME calls for proposals 2015

Guide for Applicants COSME calls for proposals 2015 Guide for Applicants COSME calls for proposals 2015 CONTENTS I. Introduction... 3 II. Preparation of the proposal... 3 II.1. Relevant documents... 3 II.2. Participants... 4 Consortium coordinator... 4

More information

TOPIC: Action grants to support judicial cooperation in civil matters

TOPIC: Action grants to support judicial cooperation in civil matters EUROPEAN COMMISSION DIRECTORATE-GENERAL FOR JUSTICE and CONSUMERS CALL FOR PROPOSALS JUST/2015/JCOO/AG TOPIC: Action grants to support judicial cooperation in civil matters JUSTICE PROGRAMME (2014-2020)

More information

Employment, Social Affairs & Inclusion Programme for Employment and Social Innovation

Employment, Social Affairs & Inclusion Programme for Employment and Social Innovation European Union (EaSI) Work Programme 2015 Annex 1: Description of the calls for proposals to be launched in 2015 Title 1. Call for Proposals on awareness raising, dissemination and outreach activities

More information

EUROPEAN COMMISSION Directorate-General for Communications Networks, Content and Technology

EUROPEAN COMMISSION Directorate-General for Communications Networks, Content and Technology EUROPEAN COMMISSION Directorate-General for Communications Networks, Content and Technology Brussels, 14 September 2012 DG CNECT CALL FOR EXPRESSIONS OF INTEREST FOR THE SELECTION OF EXPERTS FOR "CONNECT

More information

THE PRIVATE INFRASTRUCTURE DEVELOPMENT GROUP TECHNICAL ASSISTANCE FACILITY STATEMENT OF POLICIES AND PROCEDURES. Amended July 2008

THE PRIVATE INFRASTRUCTURE DEVELOPMENT GROUP TECHNICAL ASSISTANCE FACILITY STATEMENT OF POLICIES AND PROCEDURES. Amended July 2008 THE PRIVATE INFRASTRUCTURE DEVELOPMENT GROUP TECHNICAL ASSISTANCE FACILITY STATEMENT OF POLICIES AND PROCEDURES Amended July 2008 1. Introduction 1.1 By an exchange of letters dated December 2001 and January

More information

Republic of Croatia. EuropeAid/131720/D/SER/HR QUESTIONS AND ANSWERS

Republic of Croatia. EuropeAid/131720/D/SER/HR QUESTIONS AND ANSWERS SCIENCE AND INNOVATION INVESTMENT FUND PHASE II QUESTIONS AND ANSWERS 1 REPORTING... 1 2 PROCUREMENT... 1 3 REALOCATION AND CONTRACT AMENDMENTS... 5 4 VISIBILITY... 5 5 FINANCING... 5 6 HUMAN RESOURCES...

More information

Call for proposals Nº: MARKT/2013/133/H

Call for proposals Nº: MARKT/2013/133/H EUROPEAN COMMISSION Directorate General Internal Market and Services RESOURCES AND COMMUNICATION Financial Resources and Internal Control Call for proposals Nº: MARKT/2013/133/H Preparatory action Capacity

More information

Strengthening the capabilities of the Department of Statistics in Jordan MISSION REPORT

Strengthening the capabilities of the Department of Statistics in Jordan MISSION REPORT TWINNING CONTRACT JO/13/ENP/ST/23 Strengthening the capabilities of the Department of Statistics in Jordan MISSION REPORT on Activity 3.9: Quality Audit - I Mission carried out by Ms Orietta Luzi, Chief

More information

Support to Education and Public Finance Management Reform in Lebanon - Public Finance Management Reform

Support to Education and Public Finance Management Reform in Lebanon - Public Finance Management Reform Support to Education and Public Finance Management Reform in Lebanon - Public Finance Management Reform Project Twinning Fiche 'Techniques, capacity building and reorganisation at the Ministry of Finance

More information

ANNEX C11 STANDARD TWINNING PROJECT FICHE. 1.2 Programme: IPA 2013 National programmes (Indirect management mode)

ANNEX C11 STANDARD TWINNING PROJECT FICHE. 1.2 Programme: IPA 2013 National programmes (Indirect management mode) ANNEX C11 STANDARD TWINNING PROJECT FICHE 1. Basic Information 1.1 Publication notice reference: EuropeAid/ 137-576/IH/ACT/TR 1.2 Programme: IPA 2013 National programmes (Indirect management mode) 1.3

More information

Official Journal C 323 A. of the European Union. Information and Notices. Announcements. Volume 58. 1 October 2015. English edition.

Official Journal C 323 A. of the European Union. Information and Notices. Announcements. Volume 58. 1 October 2015. English edition. Official Journal of the European Union C 323 A English edition Information and Notices Volume 58 1 October 2015 Contents V Announcements ADMINISTRATIVE PROCEDURES European Insurance and Occupational Pensions

More information

VACANCY NOTICE FOR THE POST Human Resources Manager to the Bio-Based Industries Joint Undertaking (BBI-JU) Reference (to be quoted in all your

VACANCY NOTICE FOR THE POST Human Resources Manager to the Bio-Based Industries Joint Undertaking (BBI-JU) Reference (to be quoted in all your VACANCY NOTICE FOR THE POST Human Resources Manager to the Bio-Based Industries Joint Undertaking (BBI-JU) Reference (to be quoted in all your communication regarding this post): BBI/2014/4/AD-HRM Temporary

More information

URBACT III OPERATIONAL PROGRAMME (2014-2020) CALL FOR PROPOSALS FOR THE CREATION OF 20 ACTION-PLANNING NETWORKS

URBACT III OPERATIONAL PROGRAMME (2014-2020) CALL FOR PROPOSALS FOR THE CREATION OF 20 ACTION-PLANNING NETWORKS URBACT III OPERATIONAL PROGRAMME (2014-2020) CALL FOR PROPOSALS FOR THE CREATION OF 20 ACTION-PLANNING NETWORKS Open 30 March 2015 16 June 2015 1 TABLE OF CONTENT INTRODUCTION... 3 SECTION 1 - ABOUT URBACT

More information

Guidance Note on Developing Terms of Reference (ToR) for Evaluations

Guidance Note on Developing Terms of Reference (ToR) for Evaluations Evaluation Guidance Note Series UNIFEM Evaluation Unit October 2009 Guidance Note on Developing Terms of Reference (ToR) for Evaluations Terms of Reference (ToR) What? Why? And How? These guidelines aim

More information

South East Europe (SEE) Implementation Manual

South East Europe (SEE) Implementation Manual South East Europe (SEE) Implementation Manual Version 5.0 Date of approval (v1.2): 8 th May 2009 1 st amendment (v2.1): 7th July 2009 2 nd amendment (v3.1): 21 st January 2011 3 rd amendment (v3.2): 27

More information

Rules and Procedures in the new Programme 14-20

Rules and Procedures in the new Programme 14-20 Rules and Procedures in the new Programme 14-20 OBJECTIVES Overview of main rules and procedures to be followed Main novelties compared to the 2007-2013 period Risky points Information to be completed

More information

Call for proposals VP/2014/005 Preparatory action: Information centres for EU migrant workers and posted workers

Call for proposals VP/2014/005 Preparatory action: Information centres for EU migrant workers and posted workers Call for proposals VP/2014/005 Preparatory action: Information centres for EU migrant workers and posted workers Budget heading 04.03 77 09 Table of Contents Table of Contents... 2 1. General background

More information

JLS/2007/D1/032 ANNEX 1 Terms of Reference Network of experts on the economic analysis of terrorism and anti-terror policies (NEAT)

JLS/2007/D1/032 ANNEX 1 Terms of Reference Network of experts on the economic analysis of terrorism and anti-terror policies (NEAT) JLS/2007/D1/032 ANNEX 1 Terms of Reference Network of experts on the economic analysis of terrorism and anti-terror policies (NEAT) 1. INTRODUCTION AND BACKGROUND Article 2 of the Treaty establishing the

More information

GREEK ACTION PLAN ON ASYLUM AND MIGRATION MANAGEMENT EXECUTIVE SUMMARY

GREEK ACTION PLAN ON ASYLUM AND MIGRATION MANAGEMENT EXECUTIVE SUMMARY GREEK ACTION PLAN ON ASYLUM AND MIGRATION MANAGEMENT EXECUTIVE SUMMARY The Greek Government is establishing an effective, humane oriented response to the current migration challenges including the need

More information

Europol Unclassified Basic Protection Level VACANCY NOTICE

Europol Unclassified Basic Protection Level VACANCY NOTICE The Hague, 16 March 2015 Reg. nº: Europol/2015/TA/AD6/185 VACANCY NOTICE Name of the post: Specialist in Computer Forensics and Malware Analysis within the European Cyber Crime Centre (EC3) Business Area

More information

Guidance on standard scales of unit costs and lump sums adopted under Article 14(1) Reg. (EU) 1304/2013

Guidance on standard scales of unit costs and lump sums adopted under Article 14(1) Reg. (EU) 1304/2013 EUROPEAN COMMISSION European Social Fund Guidance on standard scales of unit costs and lump sums adopted under Article 14(1) Reg. (EU) 1304/2013 Version of June 2015 Please consult http://ec.europa.eu/esf/sco

More information

Monitoring, Evaluation and Learning Plan

Monitoring, Evaluation and Learning Plan Monitoring, Evaluation and Learning Plan Cap-Net International Network for Capacity Building in Sustainable Water Management November 2009 The purpose of this document is to improve learning from the Cap-Net

More information

ANNEX IV Procurement by grant Beneficiaries in the context of European Union external actions 1

ANNEX IV Procurement by grant Beneficiaries in the context of European Union external actions 1 ANNEX IV Procurement by grant Beneficiaries in the context of European Union external actions 1 1. GENERAL PRINCIPLES If the implementation of an Action requires procurement by the Beneficiary, the contract

More information

PUBLIC SECTOR CAPACITY INJECTION PROJECT CALL FOR JOB APPLICATIONS

PUBLIC SECTOR CAPACITY INJECTION PROJECT CALL FOR JOB APPLICATIONS Federal Republic of Somalia National Civil Service Commission Capacity Injection Mechanism Unit Jamhuriyadda Federaalka Somaliya Guddiga Qaranka Shaqaalaha Rayidka Xarunta Mashruuca Tayeynta PUBLIC SECTOR

More information

Curriculum for the PhD programme at the Faculty of Law, University of Copenhagen

Curriculum for the PhD programme at the Faculty of Law, University of Copenhagen Curriculum for the PhD programme at the Faculty of Law, University of Copenhagen Considered at the PhD Study Committee meetings on 22 and 31 January 2008 Approved by the Dean on 7 February 2008 Issued

More information

Cedefop invites applications for the drawing up of a reserve list for the position of: Temporary post A*6 1 F/M

Cedefop invites applications for the drawing up of a reserve list for the position of: Temporary post A*6 1 F/M European Centre for the Development of Vocational Training NOTICE OF VACANCY REF.: 4312/13/2006 Cedefop invites applications for the drawing up of a reserve list for the position of: PROJECT MANAGER IN

More information

Section 7. Terms of Reference

Section 7. Terms of Reference APPENDIX-A TERMS OF REFERENCE UNION-LEVEL TECHNICAL ASSISTANCE TO PROVIDE INSTITUTIONAL SUPPORT TO THE MYANMAR NATIONAL COMMUNITY DRIVEN DEVELOPMENT PROJECT I. INTRODUCTION IDA GRANT H814MM FY 2013-16

More information

CALL FOR APPLICATIONS. Events, Missions and Human Resources Support Assistant Ref. n : EMSA/CA/2010/02

CALL FOR APPLICATIONS. Events, Missions and Human Resources Support Assistant Ref. n : EMSA/CA/2010/02 CALL FOR APPLICATIONS Events, Missions and Human Resources Support Assistant Ref. n : EMSA/CA/2010/02 The European Parliament and Council Regulation (EC) No 1406/2002 1 provides the legal basis for the

More information

DRAFT STRATEGY FOR IMPLEMENTATION OF THE DECENTRALISED IMPLEMENTATION SYSTEM (DIS) IN BIH

DRAFT STRATEGY FOR IMPLEMENTATION OF THE DECENTRALISED IMPLEMENTATION SYSTEM (DIS) IN BIH DRAFT STRATEGY FOR IMPLEMENTATION OF THE DECENTRALISED IMPLEMENTATION SYSTEM (DIS) IN BIH By Lisa Brønnum Danish School of Public Administration in cooperation with STEs Marge Vahemae and Kai Kristoffersen

More information

JOINT MANAGING AUTHORITY OF THE 2007-2013 ENPI CBC MEDITERRANEAN SEA BASIN PROGRAMME OPERATIONAL MANAGEMENT UNIT PUBLIC NOTICE

JOINT MANAGING AUTHORITY OF THE 2007-2013 ENPI CBC MEDITERRANEAN SEA BASIN PROGRAMME OPERATIONAL MANAGEMENT UNIT PUBLIC NOTICE JOINT MANAGING AUTHORITY OF THE 2007-2013 ENPI CBC MEDITERRANEAN SEA BASIN PROGRAMME OPERATIONAL MANAGEMENT UNIT PUBLIC NOTICE for the constitution of a ranking list for the awarding of coordinated and

More information

In particular, under the twinning contract, the following activities are foreseen:

In particular, under the twinning contract, the following activities are foreseen: 3. Measur,g, Measure 2.1: Modernising the educational and training system H. Descrip.tion of the Operation 4.1 Synthetic description This operation will support the modernization of the educational and

More information

The Law of the City of Moscow. No. 30 dated the 30 th of June 2010. On the Chamber of Control and Accounts of Moscow

The Law of the City of Moscow. No. 30 dated the 30 th of June 2010. On the Chamber of Control and Accounts of Moscow The Law of the City of Moscow No. 30 dated the 30 th of June 2010 On the Chamber of Control and Accounts of Moscow In accordance with the federal legislation and the Moscow City Charter, this Law shall

More information

AND OTHER RELEVANT ANNEXES

AND OTHER RELEVANT ANNEXES EUROPEAN COMMISSION ANNEX A TWINNING CONTRACT AND OTHER RELEVANT ANNEXES Revision May 2007-1 - Contracting Authority < Name of programme > Twinning Contract TITLE OF THE TWINNING PROJECT Name of Beneficiary:

More information

Vacancy for a post of Accountant (Grade AD 7) in the European Asylum Support Office (EASO) REF.: EASO/2011/005

Vacancy for a post of Accountant (Grade AD 7) in the European Asylum Support Office (EASO) REF.: EASO/2011/005 EUROPEAN ASYLUM SUPPORT OFFICE Vacancy for a post of Accountant (Grade AD 7) in the European Asylum Support Office (EASO) REF.: EASO/2011/005 Publication Title of function Parent Directorate-General /

More information

AND OTHER RELEVANT ANNEXES

AND OTHER RELEVANT ANNEXES EUROPEAN COMMISSION ANNEX A TWINNING CONTRACT AND OTHER RELEVANT ANNEXES Revision May 2005-1 - Contracting Authority < Name of programme > Twinning Contract TITLE OF THE TWINNING PROJECT Name of Beneficiary:

More information